General Objectives

To gather new information not documented in the different process of Special Projects manuals.

Call Flag

Vetting:

Answering Machine:

  1. You have reached a number that is not currently setup to receive calls
  2. Correct: A serious error has occurred/ not series

Disconnected:

  1. You have reached a non working number at (business name) / Example: You have reached an unassigned number at Aetna: Flag: Disconnected BN: Aetna

Rule classification

Rule Y:

1. Please call back using your Sideline app
2. This telephone number is used by Apple to make phone calls or send text messages
3. Welcome to Webex
4. This telephone number is used by Apple to make calls and send text messages
5. Cisco Unity Connection Messaging System
6. Welcome to Google Meet
7. Thanks for calling the Google Assistant booking service call back number
8. Hi I am Eva your virtual assitant we are working to improve
9. Thank you for calling the IT service center
10. You have reached the Central Processing Center for Student Loan Forgiveness applications
11. Thank you for calling Credit Release
12. Welcome to the fraud detection message center
13. Thank you for calling house calls program
14. You have received a call from Amazon Seller Support Team
15. Welcome to the Audio Conferencing Center
16. Thanks for calling the Google Assistant booking service 
17. Your call has been answered by Avaya ip office
18. Correct: A serious error has occurred/ not series
19. This is an alert from LoJack
20. Welcome to One Call Now to listen to your latest messages press 1
21. Welcome to CallMultiplier
22. Thank you for calling Alert Pinellas
23. Thank you for calling OpenText
24. You have reached the Salesforce test line

Rule R:

1. You have reached the Salesforce test line

Business name

Vetting:

  1. The agent can leave the business name as they answer the call example: Cox, Cox Store, Cox Retail, remember to leave the first letter in capital letter.

  2. Thank you for calling Angi Leads formerly HomeAdvisor Angi Leads/BN: Angi Leads

  3. Thank you for calling HomeAdvisor powered by Angi HomeAdvisor/BN: HomeAdvisor

  4. Thank you for calling Angie.com Angi.com/BN: Angi.com