Retention

att_1: What matters most to you in this negotiation? Correct answer: Breaking the lease
att_2: Please select Somewhat Disagree

att_1	att_2	N
0	0	1
0	1	70
1	0	1
1	1	130

Retention by condition

label	N
opponent	71
partner	59

Wow, that’s really not great. A bunch of people thought that the most important thing was fixing the damage. I can understand that (even though we explicitly said breaking the lease was the primary goal), and maybe it doesn’t matter that much if they didn’t get what the primary goal was. I’ll include those who said repairing the damage too, for now (we are in exploratory territory), and see our effects replicate when excluding those who got that question wrong.

That leaves us with 194 for now. Ok.

Demographics

Race

race	N	Perc
	1	0.5
asian	11	5.5
black	24	12.0
hispanic	3	1.5
multiracial	9	4.5
white	150	75.0
NA	2	1.0

Gender

gender	N	Perc
man	99	49.5
woman	99	49.5
NA	2	1.0

Education

edu	N	Perc
GED	58	29.0
2yearColl	23	11.5
4yearColl	81	40.5
MA	30	15.0
PHD	7	3.5
NA	1	0.5

Income

SES

Political ideology

Mean scores

There are four perspective for each set of behaviors: (1) One’s own hypothetical behavior; (2) OP’s hypothetical behavior; (3) The extent to which the behavior will help in the negotiation; and (4) Injunctive norms about the behavior (would people close to you approve this behavior).

Order: Participants either saw (1) first and then a random order of (2), (3), and (4), OR they first saw a random order (2), (3), and (4), and then (1).

Each perspective has six items:
1. Trying to mislead or deceive my negotiation (partner/opponent) about my negotiation priorities and positions
2. Being transparent, sharing truthful information about my negotiating priorities and position with my negotiation (partner/opponent)
3. Acting in a tough, aggressive way toward my negotiation (partner/opponent)
4. Acting in a friendly, warm way toward my negotiation (partner/opponent)
5. Trying to anchor the negotiation in my favor by putting forth an extreme proposal and refusing to budge
6. Offering a reasonable proposal and signaling some flexibility

I reverse-scored items 2, 4, and 6, and created three mean scores per perspective:
deceit = mean of 1 and 2_R (r_you = 0.59; r_op = 0.6; r_help = 0.58; r_norm = 0.53)
tough = mean of 3 and 4_R (r_you = 0.51; r_op = 0.56; r_help = 0.52; r_norm = 0.4)
anchor = mean of 5 and 6_R (r_you = 0.36; r_op = 0.45; r_help = 0.38; r_norm = 0.31)

You know that? They’re not that correlated. Let’s not collpase any of them. I’ll look at each of the items individually.

Personal Behavior

Alright, let’s start by looking at the effect of condition on each of the personal behavior.

Individual items

for reference, here are the items:
1. I would try to mislead or deceive my negotiation (partner/opponent) about my negotiation priorities and positions
2R. I would be transparent, sharing truthful information about my negotiating priorities and position with my negotiation (partner/opponent)
3. I would act in a tough, aggressive way toward my negotiation (partner/opponent)
4R. I would act in a friendly, warm way toward my negotiation (partner/opponent)
5. I would try to anchor the negotiation in my favor by putting forth an extreme proposal and refusing to budge
6R. I would offer a reasonable proposal and signal some flexibility
R indicates that the item is reverse-scored

item	opponent_M	opponent_SD	partner_M	partner_SD
behav_1	2.20	1.21	2.10	1.24
behav_2R	2.09	1.09	1.86	1.12
behav_3	2.91	1.30	2.56	1.30
behav_4R	2.54	1.18	2.13	1.15
behav_5	2.88	1.37	2.67	1.26
behav_6R	2.03	1.03	2.03	1.10

behav_1: t(197.82) = 0.58, p = .564, d = 0.08
behav_2R: t(197.88) = 1.47, p = .143, d = 0.21
behav_3: t(198.00) = 1.90, p = .058, d = 0.27
behav_4R: t(197.92) = 2.49, p = .014, d = 0.35
behav_5: t(196.63) = 1.13, p = .259, d = 0.16
behav_6R: t(197.23) = 0.00, p > .999, d < 0.01

Pretty cool. We’re seeing effects for the aggressive/kind behavior items. Also, amazing that there are no floor effects here. Maybe I’m biased, but I’d be quite extreme on these. Regardless, I think it would make sense in a negotiation like this that the information and term-framing behaviors are less impacted.

Mean scores

Let’s also take a look at our three composite scores: Deceit (items 1 and 2R), demeanor (items 3 and 4R), and deal-making (items 5 and 6R)

var	opponent_M	opponent_SD	partner_M	partner_SD
deceit	2.14	1.02	1.98	1.05
tough	2.72	1.08	2.34	1.05
anchor	2.46	1.01	2.35	0.95

deceit: t(197.83) = 1.12, p = .263, d = 0.16
tough: t(197.82) = 2.52, p = .013, d = 0.36
anchor: t(197.11) = 0.76, p = .450, d = 0.11

Composite score

What about taking all these items together and making a composite antagonism score?

Cronbach’s alpha = 0.78

label	Mean	SD
opponent	2.44	0.81
partner	2.22	0.85

t(197.66) = 1.85, p = .066, d = 0.26

Expected OP behavior

Let’s see what people expect of their OP’s. I’ll do exactly what I did above, but for expectations of OP behavior. Let’s take a look…

Individual items

1. My negotiation (partner/opponent) would try to mislead or deceive me about their negotiation priorities and positions
2R. My negotiation (partner/opponent) would be transparent, sharing truthful information about their negotiating priorities and position 3. My negotiation (partner/opponent) would act in a tough, aggressive way toward me
4R. My negotiation (partner/opponent) would act in a friendly, warm way toward me
5. My negotiation (partner/opponent) would anchor the negotiation in their favor by putting forth an extreme proposal and refusing to budge
6R. My negotiation (partner/opponent) would offer a reasonable proposal and signal some flexibility
R indicates that the item is reverse-scored

item	opponent_M	opponent_SD	partner_M	partner_SD
behav_1	3.99	0.94	3.75	0.98
behav_2R	3.75	1.06	3.40	1.22
behav_3	3.81	1.09	3.55	1.15
behav_4R	3.53	0.94	3.16	1.16
behav_5	3.68	1.12	3.59	1.04
behav_6R	3.27	1.01	3.12	1.14

behav_1: t(197.64) = 1.77, p = .078, d = 0.25
behav_2R: t(193.98) = 2.16, p = .032, d = 0.31
behav_3: t(197.43) = 1.64, p = .102, d = 0.23
behav_4R: t(189.55) = 2.48, p = .014, d = 0.35
behav_5: t(196.85) = 0.59, p = .556, d = 0.08
behav_6R: t(195.34) = 0.98, p = .327, d = 0.14

Alright alright, we see some effects of condition. A little deceit, a little assholery. Let’s finish running these and talk about the different perspectives as a whole.

Mean scores

Composite scores: Deceit (items 1 and 2R), demeanor (items 3 and 4R), and deal-making (items 5 and 6R)

var	opponent_M	opponent_SD	partner_M	partner_SD
deceit	3.87	0.88	3.58	1.00
tough	3.67	0.85	3.36	1.05
anchor	3.48	0.92	3.36	0.91

deceit: t(194.94) = 2.22, p = .027, d = 0.31
tough: t(189.90) = 2.32, p = .021, d = 0.33
anchor: t(197.93) = 0.93, p = .356, d = 0.13

Composite score

Cronbach’s alpha = 0.86

label	Mean	SD
opponent	3.67	0.74
partner	3.43	0.89

t(191.80) = 2.11, p = .036, d = 0.30

# Expected impact How much will each of these behavior help for the outcome of the negotiation?

Individual items

1. Trying to mislead or deceive my negotiation (partner/opponent) about my negotiation priorities and positions
2R. Being transparent, sharing truthful information about my negotiating priorities and position with my negotiation (partner/opponent)
3. Acting in a tough, aggressive way toward my negotiation (partner/opponent)
4R. Acting in a friendly, warm way toward my negotiation (partner/opponent)
5. Trying to anchor the negotiation in my favor by putting forth an extreme proposal and refusing to budge
6R. Offering a reasonable proposal and signaling some flexibility
R indicates that the item is reverse-scored

item	opponent_M	opponent_SD	partner_M	partner_SD
behav_1	2.60	1.22	2.20	1.21
behav_2R	2.48	1.14	2.01	1.14
behav_3	2.96	1.21	2.59	1.28
behav_4R	2.52	1.08	2.13	1.05
behav_5	2.79	1.20	2.72	1.19
behav_6R	2.07	1.06	1.88	0.98

behav_1: t(197.99) = 2.32, p = .021, d = 0.33
behav_2R: t(198.00) = 2.91, p = .004, d = 0.41
behav_3: t(197.44) = 2.10, p = .037, d = 0.30
behav_4R: t(197.87) = 2.59, p = .010, d = 0.37
behav_5: t(197.99) = 0.41, p = .679, d = 0.06
behav_6R: t(196.81) = 1.32, p = .188, d = 0.19

## Mean scores Composite scores: Deceit (items 1 and 2R), demeanor (items 3 and 4R), and deal-making (items 5 and 6R)

var	opponent_M	opponent_SD	partner_M	partner_SD
deceit	2.54	1.04	2.10	1.05
tough	2.74	1.01	2.36	1.01
anchor	2.43	0.95	2.30	0.88

deceit: t(197.97) = 2.95, p = .004, d = 0.42
tough: t(198.00) = 2.67, p = .008, d = 0.38
anchor: t(196.81) = 1.00, p = .318, d = 0.14

Composite score

Cronbach’s alpha = 0.8

label	Mean	SD
opponent	2.57	0.81
partner	2.26	0.81

t(198.00) = 2.76, p = .006, d = 0.39

Injunctive norms

For each of the behaviors, we asked: To what extent do you think people who are close to you would approve of you engaging in each of the following behaviors in this negotiation?

Individual items

item	opponent_M	opponent_SD	partner_M	partner_SD
behav_1	2.60	1.37	2.29	1.29
behav_2R	2.11	1.09	1.85	1.03
behav_3	3.28	1.23	2.97	1.25
behav_4R	2.30	1.18	2.13	1.02
behav_5	3.13	1.20	2.98	1.17
behav_6R	1.96	0.91	1.90	0.95

behav_1: t(197.26) = 1.65, p = .101, d = 0.23
behav_2R: t(197.32) = 1.73, p = .084, d = 0.25
behav_3: t(197.95) = 1.77, p = .079, d = 0.25
behav_4R: t(193.80) = 1.09, p = .279, d = 0.15
behav_5: t(197.86) = 0.89, p = .373, d = 0.13
behav_6R: t(197.65) = 0.46, p = .648, d = 0.06

Mean scores

Composite scores: Deceit (items 1 and 2R), demeanor (items 3 and 4R), and deal-making (items 5 and 6R)

var	opponent_M	opponent_SD	partner_M	partner_SD
deceit	2.36	1.07	2.07	1.02
tough	2.79	1.00	2.55	0.96
anchor	2.54	0.85	2.44	0.87

deceit: t(197.61) = 1.93, p = .055, d = 0.27
tough: t(197.71) = 1.73, p = .085, d = 0.24
anchor: t(197.88) = 0.86, p = .389, d = 0.12

Composite score

Cronbach’s alpha = 0.76

label	Mean	SD
opponent	2.56	0.73
partner	2.35	0.81

t(196.05) = 1.92, p = .056, d = 0.27

Advice-giving

Before these measures, as a way to strengthen the manipulation, we asked them to give advice.

What advice would you have for someone facing this kind of situation with such a negotiation (partner/opponent). In the space below, please write a sentence or two of advice. Try to speak directly to how to approach the (partner/opponent) and whether to expect them to negotiate in good faith.

See their responses at the end of the doc.

Perceived integrative potential

We also asked about the extent to which participants saw the integrative potential in this negotiation. How much do you think this negotiation is a TUG-OF-WAR (for you to gain ground, your (partner/opponent) has to lose ground) versus a situation where BOTH SIDES can get an attractive outcome (you getting what you want doesn’t prevent your (partner/opponent) from getting what they want). (1 = Tug of War; 5 = Both Sides)

Note that some participants answered this before the behavior portion and other participants answered this after the behavior portion. We’ll look into order effects later.

label	integ_M	integ_SD
opponent	2.55	0.98
partner	2.49	1.14

t(193.47) = 0.40, p = .690, d = 0.06

Mechanisms

Let’s check some mediation models. We’ll have three categories of mediation models: (1) condition -> OP behavior -> personal behavior; (2) condition -> effectiveness -> personal behavior; (3) condition -> norms -> personal behavior.

Note that I’ll only check mediations where we see a main effect of condition on personal behavior. Otherwise, it’s really not that informative. Also, in all these mediations, for condition, partner is 0 and opponent is 1.

OP behavior as a mediator

B_a = 0.26 (p = 0.102)
B_b = 0.43 (p = 0)
B_c = 0.35 (p = 0.058)
B_c’ = 0.24 (p = 0.17)

Behavior: Acting in a tough, aggressive way toward my negotiation (partner/opponent)

B_a = 0.37 (p = 0.014)
B_b = 0.36 (p = 0)
B_c = 0.41 (p = 0.014)
B_c’ = 0.28 (p = 0.081)

Behavior: Acting in a friendly, warm way toward my negotiation (partner/opponent) (R)

Effectiveness as a mediator

B_a = 0.37 (p = 0.037)
B_b = 0.71 (p = 0)
B_c = 0.35 (p = 0.058)
B_c’ = 0.09 (p = 0.527)

Behavior: Acting in a tough, aggressive way toward my negotiation (partner/opponent)

B_a = 0.39 (p = 0.01)
B_b = 0.69 (p = 0)
B_c = 0.41 (p = 0.014)
B_c’ = 0.14 (p = 0.282)

Behavior: Acting in a friendly, warm way toward my negotiation (partner/opponent) (R)

Injuctive norm as a mediator

B_a = 0.31 (p = 0.079)
B_b = 0.58 (p = 0)
B_c = 0.35 (p = 0.058)
B_c’ = 0.17 (p = 0.275)

Behavior: Acting in a tough, aggressive way toward my negotiation (partner/opponent)

B_a = 0.17 (p = 0.279)
B_b = 0.51 (p = 0)
B_c = 0.41 (p = 0.014)
B_c’ = 0.32 (p = 0.027)

Behavior: Acting in a friendly, warm way toward my negotiation (partner/opponent) (R)

B_a = 0.24 (p = 0.036)
B_b = 0.41 (p = 0)
B_c = 0.22 (p = 0.066)
B_c’ = 0.12 (p = 0.281)

B_a = 0.32 (p = 0.006)
B_b = 0.84 (p = 0)
B_c = 0.22 (p = 0.066)
B_c’ = -0.05 (p = 0.506)

B_a = 0.21 (p = 0.056)
B_b = 0.65 (p = 0)
B_c = 0.22 (p = 0.066)
B_c’ = 0.08 (p = 0.399)

B_a = 0.32 (p = 0.006)
B_b = 0.42 (p = 0)
B_c = 0.24 (p = 0.036)
B_c’ = 0.11 (p = 0.299)

B_a = 0.24 (p = 0.036)
B_b = 0.41 (p = 0)
B_c = 0.32 (p = 0.006)
B_c’ = 0.22 (p = 0.042)

Alright, cool. We have some pretty meaningful mediations here. Expected OP behavior and effectiveness seem to explain away the shared variance between condition and personal behavior. Obviously, this isn’t causal, but it does give us some insight into what’s correlated with these two things simultaneously.

CWV as a moderator

Let’s take a look at any potential moderating role of CWV with the behavior items.

Moderating personal behavior

1. I would try to mislead or deceive my negotiation (partner/opponent) about my negotiation priorities and positions
2R. I would be transparent, sharing truthful information about my negotiating priorities and position with my negotiation (partner/opponent) 3. I would act in a tough, aggressive way toward my negotiation (partner/opponent)
4R. I would act in a friendly, warm way toward my negotiation (partner/opponent)
5. I would try to anchor the negotiation in my favor by putting forth an extreme proposal and refusing to budge
6R. I would offer a reasonable proposal and signal some flexibility
R indicates that the item is reverse-scored

Moderating prediction of OP behavior

Moderating injunctive norms

Moderating effectiveness

Moderating perceived integrative potential

CWV * Behav_you

CWV * Behav_help

CWV * Behav_op

Negotiation Views

We asked them about their views on negotiations in general: Let’s step back from this particular situation for a moment. We’d like your view on negotiations in general.
1. Negotiation is like a battle; you have to be prepared to do whatever it takes to win
2. Negotiation is like a dance where the sides take turns leading and following
3. Negotiation is like solving a problem; everyone’s ideas and creativity are needed to find a good solution
4. Negotiation is like a minefield; one wrong step and everything can blow up

item	opponent_M	opponent_SD	partner_M	partner_SD
negot_1	4.63	1.50	4.25	1.74
negot_2	5.20	1.31	5.06	1.54
negot_3	5.33	1.31	5.47	1.22
negot_4	4.47	1.45	4.17	1.66

negot_1: t(193.52) = 1.65, p = .100, d = 0.23
negot_2: t(192.95) = 0.69, p = .490, d = 0.10
negot_3: t(196.95) = -0.78, p = .435, d = -0.11
negot_4: t(194.46) = 1.36, p = .176, d = 0.19

Advice

label	CWV_SDsplit	advice
opponent	HIGH	Try to be friendly but explicit the first time you speak with them. Make your demands known. Know the law and your rights as a tenant. Be honest and let them know that you want a solution as soon as possible or will be out the door, but don’t be insulting or angry. Be cooperative but firm.
opponent	HIGH	I would make sure to be very firm and assertive about getting what I want and getting it fast. Make sure to say that any delay is extremely unacceptable and even threaten legal action even if you have no intention of that.
partner	MIDDLE	The advice I would give is to, first and foremost, keep your cool. Do not let emotions or anger about the situation influence how you are going to interact with the negotiation partner. Secondly, have facts. Present the information in a way that they cannot counteract what you say. Check the laws, explain the dangers of mold and mice in an apartment, and that you have to leave if it does not get immediately fixed.
opponent	MIDDLE	I would advise them to use evidence to promote their argument. That could include photos of the damage, documentation from a lease, even legal health and safety documentation in a case like this one. I think they will have a good chance at winning the negotiation.
opponent	MIDDLE	The idea of negotiating in good faith is to have a fair process, where both parties are able to come to an agreement.
opponent	MIDDLE	I would encourage them to hold their ground and stress the warranty of habitability. Mold and rats do not make a place habitable or allow for reasonable quiet enjoyment of a dwelling space. Given the lackluster management, do not rely on them solving the problem in a timely fashion. Ask for back rent, withhold till the issue is fixed, or immediately terminate the lease.
partner	LOW	I would say please I have bad allergies and the mold that has been spreading is affecting me also the mice have been eating my food that I leave out can you fix this before I get hurt
opponent	MIDDLE	I would first go through your lease and make sure there is nothing in there that would be helpful in getting out of your lease. I would then try to be calm and level headed in the discussion.
partner	MIDDLE	i would say a rodent problem is a health concern and i wish to terminate the lease as thos was not part the the agreement. Assume the partner does not want to help you as they are working with the landlord.
partner	LOW	I would be honest but firm. I would try to get them to empathize and help me as efficiently as possible.
opponent	MIDDLE	I would try to be friendly but also firm. These are health issues and need to be addressed in a timely manner or you can involve authorities to get the issues fixed yourself.
opponent	MIDDLE	In this situation, I would be upfront and honest with the other party. I feel like I would have nothing to gain by hiding information in this scenario. Also, even though it wasn’t specified in the information provided in the survey, I might seek legal options depending on the state I am in, and the applicable laws there. For a severe problem such as this, it seems like the landlord / management company representative would be legally required to fix the issue in a timely manner.
partner	LOW	Expect them to lie to you and ask for everything you want. Be direct and precise. Don’t use “as soon as possible” tell them “tomorrow”
partner	LOW	I would tell them to be firm in their dealings. You don’t want someone to walk all over you. I would be willing to give them a little time to fix the issues but not much. Worst case, threaten to turn them in as mold is a serious health thing and they have to fix it legally. Mice can also cause many problems health-wise. I would tell the company it would be better off to let me break my lease then letting me go to the media if all else fails.
partner	LOW	I don’t think they will negotiate in good faith so I would mention small claims court as a remedy. Perhaps find something in the lease that you can quote to back up your case.
opponent	MIDDLE	I want to terminate my lease it’s not right that I have to live like this and not have anything done or at least make it cheaper for me.
opponent	HIGH	Be as persistent and kind as possible in the beginning and document everything. When they doesn’t work start becoming annoying. You want to make it less of a hassle to get rid of you.
partner	LOW	At first, try to be understanding, but firm and clear about your expectations. As a representative of the property management company, they will try to get out with the least expense on their part, so be firm and come at them with only facts and no exaggerations.
partner	MIDDLE	Be firm and threaten to involve the health department about the mice and the mold if they aren’t cooperative.
partner	LOW	I want to be able to receive the best outcome possible. I am willing to compromise with them so we both are able to get what we need out of this agreement and move on with our lives.
opponent	MIDDLE	I would advise someone to know the laws regarding this situation. Make sure that their opponent is aware that you know what they are legally required to do and do not back down from that.
opponent	MIDDLE	I think it’s best to appeal to their personality when making your point. It’s important to be firm and assertive, but not overly so as to seem either inflexible or completely resistant to settling for an outcome that can benefit both parties. The opponent will likely try to get away with as much as possible so meeting halfway is like attempting to haggle a price for a good deal; you need to state your concerns in a clear manner while stressing that the infestation can also grow out of control and affect others in the complex, which will make the problem bigger than what it currently is.
partner	MIDDLE	I would initially ask for how they plan to handle this situation. Once I have heard their offer, if I do not find it acceptable, I would push to improve the timeline to my satisfaction. If they agree to this, I would make sure it is obtained in writing for legal purposes. Otherwise, if I cannot obtain the repairs I would inform the partner that this issue will be grounds to terminate the lease.
opponent	MIDDLE	Short story: Leave your inner Karen at home. Long story: Be professional, not petty. Tell them that you’ve been a good tenant and would like to stay, as evidenced by your recent lease. Give them two options that work for you: 1) fix it or 2) forget it and let me leave. And then ask them which would be more amenable for you and remind them that we can work from there.
opponent	MIDDLE	Go to a judge and put your rent payment in escrow. Refuse to pay rent until the issues are fixed. They will have no choice but to fix the issues in the apartment.
partner	MIDDLE	I would advise them to make sure they bring up the legal aspects and make them aware that this is a health hazard to that if not taken care of can lead to more severe consequences.
partner	LOW	Come armed with legal information so you can readily bring i forward if they do present as reluctant. Do not lead off with that rather, appeal to the business case of doing what is right and therefore the most profitable for them.
opponent	MIDDLE	If they concede a small amount, maximize it. Perhaps also advise them that you are within your rights to report them to a proper authority for the unwillingness to repair the damage
opponent	MIDDLE	Your state’s real estate law should be fairly clear cut on this. Just look online or talk to a lawyer quick if that’s feasible. You should be able to withhold rent until things are fixed (if this damage meets the requirement for that to be the case). Completely getting out of the lease will likely be much trickier.
opponent	MIDDLE	I would say that the individual should try to meet in the middle with the opponent, to make it a more attractive proposition.
opponent	HIGH	from what i read i would not trust the management company to negotiate in good faith. i would stay calm and tell them what you want. maybe be open to leaving a bit of leeway
partner	HIGH	I think it would be a great idea to talk to the landlord about the critters in the apartment and see what we can do to get them to fix the situation. Worst case scenario is that they will say no.
opponent	HIGH	I want to terminate my lease it’s not right that I have to live like this and not have anything done or at least make it cheaper for me.
partner	HIGH	I would start by being cordial and pleasant, but bold. I will mention up front exactly what I’m looking to do… either terminate the lease and move out or have the repairs done in a timely manner. I would let them know that if we can’t come to one of these conclusions, I will have to take legal matter.
opponent	MIDDLE	I would emphasize the safety and health issue associated with mold and mice problems. I would let opponent know of your fears around health and safety issues and that this is your motivating factor and bottom line issue when seeking a resolution to this matter. Either the problem is fixed and the health and safety issues are addressed, or you are released from your contract due to the ongoing health and safety concerns.
partner	MIDDLE	It doesn’t seem to great an issue - not worth breaking a lease over. Set out to the partner the extent of the issue and make it clear what you wishes are. Allow the partner to respond [and hope that repairs are effected quickly]
opponent	MIDDLE	I would advise that you threaten legal action if the situation does not go in you favor. I would also recommend taking a lot of pictures and documenting the extent in which the damage is present in your environment.
partner	LOW	I would expect them to negotiate in good faith. I would ask them what the timeline would be for completion of the repairs. If they didn’t fix them in that time period I would write a letter stating that they have neglected to fix the issues and request my lease be terminated.
partner	MIDDLE	The main thing is you really have to be sort of stubborn about it. If you give them any hint of weakness or reluctance, they are going to pick up that, and just do their best to placate you and then likely ignore you. Just be firm about your demands is really the best advice I have.
partner	MIDDLE	I would be straight forward with my concerns and explain the situation is dire. I would approach in a professional manor and possibly do some background research before making the request. I would let them know that the rats are a health concern and that this needs to be handled in a timely manner.
opponent	MIDDLE	First, be sure to have all evidence, pictures, video, etc., prepared and ready to present. Approach the meeting with confidence and respectfulness while offering some assistance in order to facilitate a quick solution.
partner	HIGH	I would tell them about all the health codes they’re violating. I would tell them I think I saw some black mold in there too and how toxic that stuff is and remind them about all the lawsuits people filed from becoming sick. That should get them moving really fast.
partner	MIDDLE	Well, I will first of all ask around and see if there is someone who has actually had a chit chat with the representative before, then I ask how the meeting went and see which side of the negotiation I will stay at. Then during the meeting, I will make sure there is a written agreement on when the hole will be repaired and let the representative know if this time lapse, then its liable I sue them to court.
opponent	MIDDLE	Approach the situation patiently and try to get the property management rep to give you a specific time frame for repairs or to tell you what steps will be taken in the immediate future.
partner	HIGH	you’ve have to let your partner know the situations of things and make them understand this is what you want. and i hope they will agree with you.
opponent	MIDDLE	It seems unlikely that the opponent will act in good faith, so it is important to get any agreement in writing.
partner	MIDDLE	I would tell them that you are going to have to either terminate your rental agreement or the mold and mice situation is going to have to be fixed within a timely manner and have some rent money be applied to future months.
opponent	HIGH	I want to terminate my lease it’s not right that I have to live like this and not have anything done or at least make it cheaper for me.
partner	LOW	The best approach is to be direct about your terms. Mice and mold represent a serious health hazard which could condemn the building. If manager and landlord cannot provide a safe living space according to the lease, then the lease should be terminated.
opponent	LOW	Do not back down no matter what. Don’t let them convince you that the problem isn’t as bad as it actually is.
partner	LOW	It’s a simple mouse hole so they are likely to fix it. Honestly, I could fix that sort of thing myself. I’m sure they would agree to fix it.
partner	MIDDLE	You can ask first if you can break the lease and if there’s a penalty, then ask to have the hole repaired. Get detail information as to when and how long the repair will take and write things down so that there’s a paper trail. Last resort is to call the city housing department and file a complaint.
partner	MIDDLE	Know your rights. Know your facts. Have an overall purpose and goal when interacting with your partner.
opponent	MIDDLE	I would suggest looking for a tenant advocacy organization in that state/area to discuss with, and also be very clear in understanding the state’s landlord/tenant laws as written by the state. Have the laws printed out and be very familiar with what they say about this type of scenario before going into the meeting. Also look over the lease very carefully for any type of wording that addresses this type of scenario. Being knowledgeable and confident that the law is on your side will make the negotiation go much better.
opponent	MIDDLE	Prepare to talk to a lawyer here. You have an easy case, it appears. But they might make it difficult. Take photos of the mice and/or videos and collect proof. Delve over your lease agreement again.
opponent	MIDDLE	My advice would be to make sure you take photos and have all the evidence possibly. Do not back down and make sure you tell them every detail about the situation and even any health or safety implications.
opponent	HIGH	This would be a good situation to negotiate because not only do you have two options to negotiate with, you also have the laws on your side protecting tenants. I would be as direct as possible and let them know exactly what you want and need and do not back down. Along side of this also reach out to your local housing representative for advice and legal documentation.
partner	MIDDLE	Be firm but not pushy or forceful. Lay out all the information and be prepared with info. Be businesslike and try not to be overly emotional
partner	MIDDLE	I think the best approach would first to start conducting their own research. Researching into potential pest control companies that offer great service and pricing (even though this isn’t your job) then present it to the management team. If this falls through then I would recommend getting a third party involved to help voice your concerns, that either being friend, family, or co-worker. Then lastly hiring a lawyer if it becomes that extreme.
opponent	LOW	You should check the terms of your lease as well as your local laws, but usually when the landlord is in violation, as these problems would be considered, you can put your rent into an escrow account until they resolve the problems. You must make sure it is an escrow account, and you need to continue to pay your rent into this account until you are able to resolve these problems.
partner	MIDDLE	Well firstly, if there is a mouse problem, go to the store and buy some mouse traps. Then go to the partner and say something like “Hey I bought some mouse traps so the sooner you can fix the leak and mold issue the better.”
opponent	MIDDLE	Be as polite as possible, and ask them to repair the hole in the wall and the radiator leak. Let them know that if they do not repair, you believe you are legally entitled to terminate the lease.
opponent	MIDDLE	I would tell them to not do this on their own. Hire a professional negotiator. Otherwise, it’s simple. Tell them to tell the person that they’ve photographed everything and will be directing the matter legally to the county/state agencies that handle fraud if this isn’t dealt with immediately or the lease broken. It’s a health and safety building code vidolation. The tenant can have inspectors on it.
partner	MIDDLE	I would tell them to be tactful and be serious. I would make sure to get my point clear and make sure they understand what the problem is.
partner	MIDDLE	I can’t say whether they are willing to negotiate in good faith, but either way it is important to understand that being a in a large city allots you a robust health department. Look up resources on the city’s health department and be willing to bring those up in the negotiations. If they don’t want to fix it, they are likely to allow you to walk to avoid a violation.
partner	HIGH	I’d research city laws on livable conditions and have documented proof of it to show the negotiation partner. I would present it in such that they need to fix the situation or allow me to break the lease without a penalty. I would also consult with my neighbors in the complex to see if they experienced any similar issues. If so, I’d prefer to gather a group of us all impacted and encourage the partner to fix the issue to make the living condition better.
opponent	LOW	First, terminating a lease for this probably would not be allowed, so my advice would be to offer to handle the repairs myself with a reputible service company and deduct said cost from the rent. This would be if they refuse to perform the repairs. Be professional, firm, pleasant. Document the problem. Explain the problem and the acceptable resolution.
opponent	LOW	You should be polite but firm. Lay out the facts and exactly what you expect from them. Remain calm and do not loose your temper. If it appears that they will not negotiate in good faith then, only after all else fails, threaten to sue.
partner	LOW	I wouldn’t expect the negotiation partner to negotiate in good faith, given the property management company’s history of not treating tenants fairly. I’d suggest looking up what landlords are legally required to do in your area as far as major issues like mold and leaks, and act like you are doing them a favor by negotiating at all rather than pursuing legal action given that the mold is a health risk and likely the landlord is legally required to make repairs for it ASAP. It seems like with this property management company, that kind of negotiation style where you pretty much need to be prepared to take legal action or at least threaten to do so, is about the only way in which the negotiation will probably go your way.
partner	MIDDLE	I would tell them to propose 2 solutions and negotiate between the 2 only. It is crucial that either the lease termination dat is established or a date for repairs is established during the first call.
opponent	MIDDLE	how to say they will have to speak out directly and and approach the opponent with either having to pay for the repairs
opponent	MIDDLE	I would be asking for a timely repair first. Mold can cause disease so I would make them see that if I get sick I might hold them responsible. I would assume that they did not care so I would get a note from a doctor stating that I am very sensitive to mold so they can either release me from my lease or they have 30 days to repair.
opponent	MIDDLE	I would approach with confidence, and maybe some facts and sources to back up your right to terminate, or demand some sort of compensation as it’s a health hazard.
partner	LOW	Speak firmly and directly. Try to keep emotion out of your voice. Keep your demands reasonable. State everything you want and perhaps even a bit more so that you have room to give something up.
opponent	HIGH	You should be polite and up-front about the unlivable conditions, and ask directly for a lease termination. You should be prepared with any regulations that your city or county has regarding living in unsanitary rental properties to encourage the landlord to either let you leave without reporting it, or to remediate the issues immediately. If they refuse, proceed with contacting the city or county, and also review whether you have any rental assistance agencies to help cut any red tape.
partner	MIDDLE	I would consider telling someone that they should read the lease and see if the management’s negligence violates the term of the lease. If it is against the terms stated on the lease, then the lease is void, they can show it to the negotiating partner, cancel without fee.
partner	MIDDLE	You should retain legal counsel and make yourself aware of what rights and powers you have as a tenant. That is a good start and will make you have the upper hand. Be calm but also forceful. Polite but speak with decision and assurance. Make sure you are clear about what you want and what your hopes are for things.
opponent	MIDDLE	I would suggest that they be kind but firm in the negotation. I would insist on getting the issue resolved.
partner	LOW	I would keep private my ideas as to how hole occurred, play dumb in other words and let the negotiation be the one to make the discovery of the mold and possible leak. People who discover problems often enjoy coming up with the solution as compared to being told exactly how to do things. Once they have themselves determined the issue they’ll more likely, in my mind, to negotiate in good faith rather than to spend time coming up with reasons to contradict my own findings.
opponent	MIDDLE	I would take a polite but firm no-nonsense attitude when negotiating with the management agent. I would focus on the health hazards of having mice in the apartment and that the repairs must be completed quickly and properly to avoid the company being cited for health and safety code violations.
partner	MIDDLE	I would tell them to read the lease and see exactly what it says, if anything, about this sort of problem. Then I would suggest they call their doctor to get an affidavit of the health dangers of having mice and the growth of mold in the apartment, then I would suggest they search online for negotiation strategies from those who are experts at it.
partner	MIDDLE	I would recommend beginning with kindness. The person you are speaking to is most willing to help you if they see you as someone who is kind. Try to make some good small talk first, get to know the person and then present your request.
partner	LOW	Always assume that corporate shills are going to favor their corporate overlords. You can’t expect them to be honest. Be firm about your wants, mention what your lawyer wants you to do, and get everything in writing. Be prepared to go to legal aid if they don’t follow through
partner	HIGH	I would pay a contractor to fix it, and send the bill to the property management company. If they refuse to pay, you can sue them. This would allow you to keep living in your apartment without the mice problem.
opponent	MIDDLE	Firstly, engage them with the intent of “playing nice”. Most people respond to it by reciprocating and it’ll make the conversation less confrontational until you desire it to be when it becomes time to ask for a termination. Secondly, when you do choose to bring up termination don’t waver. No “maybe” or “I don’t know”, Make it clear you want to end it and repeat it until they conclude the same. Finally, If they do not respond positively and you end up in an argument with them, know that you will have the right to terminate no matter what they choose to say. Bringing it to court is a last resort, but you have sufficient grounds to do so with the mouse problem.
opponent	MIDDLE	I would suggest approaching the opponent from a place of shared outcomes. In other words, both the renter and the management company want the apartment to be in good repair and prevent long term damage. Approaching it in this way should help find a place of agreement.
opponent	MIDDLE	You need to be firm in asking the property management group to fix your issues. It’s their responsibility to make sure that the living conditions are inhabitable.
opponent	MIDDLE	I would start by just stating the facts and not using emotion or threats. I would try to make the person think about if it were happening to them how would they want this solved as quickly as possible.
opponent	MIDDLE	I think the best thing you can do is to approach the conversation in a relaxed way. It would be better not to get their defenses up, right away. Casual talking points should go first and it’s best to appear unassuming and non-threatening. As you talk, you will get a feel for your opponent and the style they like to use in these matters. If they start out in an aggressive or dismissive stance, remain calm. Don’t get upset and don’t make threats that you know you can’t or won’t follow through with. If they seem to be understanding and willing to work with you, then the best thing to do is to lay out everything you need from them. You want to break your lease, so a relaxed opponent is someone you can bring that up to right away. There will be argument, but you have the best case. You can express your concern about health and safety issues. That will do the job for you, because they don’t want health related investigations going on in their building. You need to bring that up thoughtfully.
partner	MIDDLE	Enter the negotiations in a friendly, open manner. Go in assuming a positive outcome; your initial attitude is important in setting a non-adversarial tone for the negotiations.
partner	MIDDLE	I would first carefully check the lease to see if it mentions anything about repairs, timing of repairs, and reasons a lease can be terminated. Once that’s researched, I would write a formal letter to provide to the partner with clear action requests.
partner	MIDDLE	You and the negotiation partner should have a good understanding on the situation and come to an agreement on how to fix the problem as soon as possible.
opponent	LOW	I wouldn’t approach them with the expectation that they’ll negotiate in good faith at all, so get that out of your mind. They’re company hired by a landlord, they’re all terrible people who are only looking out for themselves. So prepare your arguments and make it crystal clear what it is that you’re after and what you will accept. As far as you should be concerned, this isn’t a negotiation, it’s a demand that they fulfill their legal obligations and you’re prepared to take them to court to force this issue if need be.
opponent	MIDDLE	I would first document everything. Take photos and emails and review the lease agreement, pretty much everything you can document, document it. After that, email the managing company and call them asking them that you would like to terminate the lease due to uninhabitable living situation. If they do not agree, ask for repairs to be made or legal action will be made against the managing company, and contact a lawyer.
opponent	HIGH	I think that you should definitely approach this opponent aggressively. You should enter the negotiation like you are confident and know what you want.
partner	MIDDLE	I think it’s important to tell them what you want and what you expect directly, allowing no wiggle room in their response. It’s important to stand your ground and give them the options with no room for refusal. Mentioning tenant organizations or a lawyer is always a possibility.
opponent	MIDDLE	As you’ve been living there for over a year, you’ve already somewhat established intent to stay. Use that to your advantage in your negotiation. Do not directly jump into your primary goal, but see what the property management is offering as a resolution before stating your two solutions.
opponent	MIDDLE	I would be clear and start to bring up laws about how mold/mice in an apartment is not a habitable place to live. I would print up laws and present it to the landlord and insist that it is a breach of contract and an easy way to terminate a lease. It is not a “fix it” solution, you need to move out and live somewhere safer. Be stern and clear with the landlord that this is not acceptable and you know your rights and know your laws.
partner	MIDDLE	I would try to persuade them to be on my side because it would be morally responsible to do the correct thing.
opponent	MIDDLE	I would complain about the terrible conditions in the apartment directly to the owners if possible. If possible I would consult an attorney to see about any legal issues that may come from the opponent before taking the next step.
partner	MIDDLE	I would approach my partner and explain the situation. I would explain how this situation is effecting my life and that I am wanting to terminate my lease and if that is not possible I would like all the repairs done and a credit on my monthly rent amount for having to deal with this. I think open and honest communication is the key here. I am telling them my expectations and needs. They can either meet those needs or I will move out and they will loose money and have to make repairs anyway.
partner	MIDDLE	Be prepared to give them an ultimatum, but do not go there immediately. Give them a chance to be honest and trustworthy.
partner	MIDDLE	Express your concerns and expectations in a calm manner. The partner will be more likely to help if you do not appear to be extremely angry or hostile. However, you still need to remain firm and do not back down on how you want this situation to be resolved.
opponent	MIDDLE	I would do my best to just explain how difficult the situation is and try to get the repairs done in a timely manner. Try to keep in mind the best course to take on dealing with the issue quickly so that I can cancel and move out without a penalty.
opponent	MIDDLE	I would strongly advice digging out your copy of the lease and (a) confirm that this sort of thing is something that property management is responsible for or not, and (b) if so, have that section of the lease ready to refer to when you go to speak with them. Don’t be afraid to point directly to the lease agreement. They are bound by that document. You might also double-check what it says with regard to breaking the lease (eg: under what circumstances is it allowed), and what the ramifications are for breaking the lease (if any). Have that/those sections ready to reference when talking with them as well, and be prepared to break the lease then and there (if allowed). The main thing is, be sure you have that lease agreement on your side – with no ambiguity. Otherwise, there’s no sense in having the meeting, unfortunately.
partner	HIGH	I would not expect them to negotiate in good faith. I would advise the tenant to take lots of pictures and document the condition so that the landlord can not deny its existence.
opponent	HIGH	I would start by stating facts simply by pointing to the parts of the lease that justify my position and the specific violations in the apartment . I would not expect them to negotiate on good faith but I would make a point of giving them every opportunity to do so and not pre-judging their behavior. I would also have some compromise back up plans in mind depending on how things go.
partner	LOW	Be prepared with evidence, including pictures, of the mold and water Dave and the mice infestation. Know the legal aspects of renters rights.
opponent	MIDDLE	Be polite but firm. You get nothing by being crass or rude, and if you give people a chance to be the “good guy,” you might be surprised at what you can accomplish. That doesn’t mean being a doormat, though! Don’t buckle because they try to guilt you.
partner	LOW	Both the mouse issue and the mold issue are risks to your health. If they don’t make the repairs quickly there are other avenues you can take by complaining to the health department. This could really cause problems for the landlord. If they don’t want to make the repairs, but will let you out of your lease, you will go away quietly and cause no problems for them.
partner	MIDDLE	Don’t let the other person bully you and win. At best make it fifty-fifty. You should get at least some of the things you want from this negotiation.
opponent	HIGH	Take and present pictures of the mice to the property management. Threaten to take the photos to the locals news and newspapers.
opponent	MIDDLE	Given the history/reputation of the management company, I would not expect them to negotiate in good faith. So I would do preparations before the meeting of all the laws & regulations regarding repairs/rental conditions and anything needed to allow me to break the lease. At the meeting, I would impress upon them how serious I consider the mice problem along with regulations, then try to get repairs done asap. If they refuse to do so, I would follow up with legal action to attempt to terminate the lease.
partner	LOW	The important thing to do first is to anchor your position. Tell them that you need to terminate the lease and you have already found a new place to live(immediately start looking!). Tell them that it is unacceptable to have the mold and mice infestation and that you cannot live in a place where this occurred. You can say, that you have spoken to an attorney and they recommended you first try to work it out before going the route of court.
partner	MIDDLE	You should be firm but fair when negotiating something like this - having mice and mold in your apartment is unacceptable, and any reasonable management company knows this. Speak to them politely but let them know that you also find this completely unacceptable and that you’re looking to either get repairs done quickly or break the lease. Do not falter on those conditions.
opponent	MIDDLE	Be honest in what is going on and be firm about wanting a resolution to this, dont let them walk all over you. If they brush you off, keep nagging them if you have to. Squeaky wheel gets the grease.
partner	LOW	Landlords and property managers are notoriously shady people. They’ll do whatever they can to avoid paying. stay calm and don’t show that you’re mad. Show them renters laws that show that they have to repair the hold and mold and get rid of the mice or you can break your lease.
partner	MIDDLE	I know it feels like you’re the underdog here, but i promise you it’s not true. You hold a lot of power here and deserve to get what you need.
partner	HIGH	this is impossible. you’re honestly better off trying to find ways to live with the problem or doing the repairs or upgrades yourself without the landlord’s or property management company’s knowledge. you have no power whatsoever in landlord tenant relationships and drawing attention to yourself can only make your situation worse.
partner	HIGH	I would definitely tell them to go in there with good intentions. Don’t come off rude or as a know it all. I would also tell them to record any and all interactions. As far as approaching the partner, I would tell them to come with the facts. Come aggressive but don’t be inflexible.
opponent	HIGH	Try to be polite, because in general that may help, and being rude might make it more difficult for you to get what you want. You probably should not completely expect them to negotiate in good faith, because you might not have much concrete reason to believe that, so you should be ready for the possibility that they do not negotiate in good faith. In that case, try to find strong reasons for them to do what you want, including legal factors.
opponent	LOW	I would first appear with photos to bolster my case. I would then ask them to make timely repairs and offer a timeline for completion. I would also ask that if the repairs are not made in a timely manner, they release me from my lease. Be stern, but also polite in your dealings.
partner	MIDDLE	Consult a legal professional to look over the contract regarding the issue and what your options are. At that point, the partner can be reminded what he is legally obligated to do. If he refuses to act, then it can become a civil case and sue for damages and reimbursement.
opponent	MIDDLE	My advice is that one should accept the fact that apartment living is temporary and does not provide as much life benefits as one would anticipate, due to landlord lack of maintenance. They may not respect you or the property, but you must assume the responsibility of respecting yourself through buying a home later on.
partner	HIGH	I will advise him to be patient and take things easy as everything in this world would come and pass!
opponent	MIDDLE	Since I moved into the apartment, my health situation has taken a turn for the worse. I would hate to involve lawyers or local authorities, so in the interest of civility, i would like to break my lease.
opponent	MIDDLE	Take pictures of the damage. Call management and tell them you want to a termination of your lease with no penalties. Tell them that if they don’t, you’ll report them for a health code violation, as the mold and mice are a health hazard.
partner	MIDDLE	I would say really try to explain to your negotiation partner how serious the situation is. They need to fix the issue in a timely manner because you feel uncomfortable living there with all the issues and to put themselves in your shoes .
partner	MIDDLE	I would tell them to say that having mice and mold is a health issue and that you want to terminate the lease as soon as possible, without penalty, and move out. I would tell the person to imply that they could sue if they develop health problems, and I think this would make it more likely that they would negotiate in good faith.
partner	MIDDLE	In this situation I would advise you to be as proactive as you can. After you have reached out initially, follow up with an email or a text, stay on top of them as often as you think about it, because I would not expect them to be quick about anything or in a rush to help you out, whatsoever. If you don’t get the responses you are looking for, I would get a good lawyer and go the route of threatening with your lawyer and that usually gets things moving pretty quickly, but obviously you want to keep things civil if you plan to stay there.
partner	MIDDLE	Hello sir, please I really need you to help me out with this issue as soon as possible because it is inconvenient for me to be staying with mice In the house. But if you know that it will not be possible please kindly confide in me by telling me the truth and will be glad to collect part of my payment for the year..I had love a refund
partner	MIDDLE	just say you’re breaking the lease due to them not meeting their part of the agreement. give a move out date and say you’re reporting the failure on their reviews page.
opponent	MIDDLE	I would put down a deadline to fix the issue or that they would have to abide by the details of the lease and break it due to being “unlivable” since the mice doesn’t give you comfort. I would increase the pressure on them and say that since the issue will not be dealt with in a timely manner, you wish to leave without penalty. I know it is hard to find new tenants so this could be an opportunity to test the property manager’s ability to fix issues.
partner	LOW	First, research the health department regulations in your city pertaining to building maintenance codes so that you can negotiate from a point of knowledge of your rights and their possible penalties. Speak in a firm but professional manner and make them aware of the information you’ve gathered so they understand what fines they face if they don’t agree to your demands, and they will be more likely to negotiate in good faith.
opponent	MIDDLE	I would give the person advice such as being direct and persistent in what you want. I would tell the person to keep on nagging the managing company to break the lease. I would tell the person to be steadfast and absolute in their goals and to not back down.
partner	MIDDLE	You should first look up the tenant laws in your area to see what the laws are regarding repairs/tenants’ rights. I think it would also be a good idea to keep your tone polite, but remain firm in your requests for repairs. You should also record the conversation if local laws allow and/or get a written confirmation on the decision outcome from the conversation.
partner	MIDDLE	Be firm. Have a written statement with time and dates to keep you on task. Be clear of your intentions up front. This person is not your friend. At the same time you must not get emotional. Keep your cool. And if necessary call your lawyer.
partner	MIDDLE	The goal of any business is to do as little as possible while maximizing profit. My advice is to ask nicely, persist in reminding the partner of the issue and expected resolution, and finally, unfortunately, work toward taking legal action if there’s no clear resolution.
partner	MIDDLE	I have dealt with a number of property management companies, and all my exchanges with them have been awful. If they are not willing to let you out of the lease without penalty, threaten to go to the authorities, if the repairs are not made swiftly, as mold and mice present health hazards.
partner	MIDDLE	The water damage and mold is serious and must be dealt with immediately because of health concerns. The mouse issue is easier to deal with, and can be done by the rented. If the health issue is not tackled immediately the renter must break lease and move soon.
partner	MIDDLE	I would come to the conversation with my legal rights already researched. I would want to make sure I knew what my options were and how I would be able to hold them accountable.
partner	MIDDLE	My advice would be Don’t partner with anyone you can’t trust. Don’t partner with anyone you can reason with.
opponent	LOW	I would have have a definite time that repairs need to be made by. I would also have a copy sent to the city department for landlord complaints or other compliance departments that hold landlords accountable.
partner	MIDDLE	You should approach the negotiation/partner in a friendly BUT assertive manner. Do not let him/her know what your bottom line is as far as what you will least accept. Rather, you should begin negotiations above what you find acceptable. Be polite, but be firm. Let them know that you have documented everything and any past issues that have arisen and how they were handled (especially if unsatisfactorily). Start high and then negotiate down.
opponent	MIDDLE	I would at first give them the benefit of the doubt. Put everything in writing. I would reach out in writing letting them know what the issue is and inquiring about when they will resolve it. If no answer if received, I would follow up within 24-36 hours. If the inquiry is still not acknowledged, I would forward the initial 2 emails and inquire one last time before escalating further.
opponent	HIGH	I think very hard for this situation. I think a good advice for the someone soft and smooth for their speech and explain in their bad experience for opponent. Opponent think from the situation and explain in their good speech for good result.
partner	LOW	I would approach the person calmly and logically. I would get them to agree with me regarding the problem by explaining it so they can understand my urgency to solve the problem. I would tell what I need and try not to be threatening or demanding. I would tell them I do expect them to act in good faith.
opponent	MIDDLE	Please show up with a lot of documentation to show the seriousness of this issue. Pictures and journal the problem before asking for your relief. After stating the issue with evidence you need to offer the most desired solution first.
partner	MIDDLE	I would suggest starting off politely and when they refuse to work with you (which you know will happen), stay polite but then bring up the fact that mold is dangerous to people’s health and if it became known, it would reflect badly on the apartment complex. I would stress that not only is mold a serious health hazard but so is a mice infested apartment. The main point is to not give up and continue to follow up on the initial complaint. The saying that ‘the squeaky wheel gets the grease’ is true because they will be more likely to do something to shut you up. If all else fails, let them know that you are an avid social media user and would hate to have to post pictures of the problem.
opponent	HIGH	Firstly, they are absolutely not going to negotiate in good faith because their job is to avoid tenants leaving and spending money on repairs. With that said, the best route is to appeal to the emotions of the opponent; force them into your shoes and make them see how unreasonable it is to have to live with this problem in a high rise building that I imagine has an exorbitantly high rent
partner	MIDDLE	I would approach this person in a fair respectable manner. I would try to not make them feel attacked while getting my point across and letting them know that I am aware of my rights in the rental agreement.
opponent	MIDDLE	I would advise that they put together a fact based list of issues and even reference some legal documents via a google search on their rights. I would have a back up plan then with a list of items that need to be fixed and by a certain date with the threat of not paying rent until these requests are fulfilled.
opponent	HIGH	The main thing is to be prepared for every reason they have for not either preparing in a timely manner or agreeing to terminate your lease without penalty. Approach them in a friendly manner. But be firm with your requests.
partner	MIDDLE	Issues like these need to resolved with a clear line of communication so you can outline your expectations on the outcome. Stand firm in your conviction that a resolution that benefits you must come from this issue.
opponent	MIDDLE	Talk to a lawyer to end up seeing what advice they can end up giving you. Also maybe look online to see what kind of advice you can get in a certain situation.
opponent	MIDDLE	You must make the determination as to if fixing the problem or terminating the lease has the highest probability of success and then focus your negotiation from that perspective. If it is fixing the problem, ask them how you are suppose to stay in an apt. like that, and live like that, etc. If you see terminating the lease as a viable solution, you must ask them how your are supposed to continue in a lease paying $$$ per month, etc.
partner	MIDDLE	My advice would be to come armed with knowledge of the renter’s law in your state. I do not expect the management company to act in good faith, so you need to know what their legal requirements as representatives of the landlord are and what rights you have as a tenant.
partner	MIDDLE	I would men mention that this was not mentioned before I agreed on the lease and that the problem is more serious than anyone thinks. I must be taken care of otherwise I will take it to a higher court. Otherwise I am going to look for another place to stay as soon as the lease is up if not fixed, as well.
opponent	LOW	I would tell them point blank that they need to either allow me to break my lease or fix the repairs immediately or I would go to the health department. It is a health hazard.
opponent	MIDDLE	I would suggest that the tenant start out keeping the conversation on a very positive note: stress what a very good and positive tenant they’ve been. Taking excellent care of their apartment over the past year since moving in. Also stress how highlty you’ve spoken to friends, family and coworkers about the living in this apartment and that you would hate to have to move.
partner	MIDDLE	I would tell the person to look at there lease and find wording in the lease that would indicate that the landlord is in breach of the contract. I would also advise the person to look at the municipality’s building code to see if the landlord is in violation of it. I would advise the person to act as amicable as possible.
partner	MIDDLE	I appreciate you coming to discuss this with me it is rather a concerning issue. It is unhealthy dangerous especially with it being right beside of my bed. The issue has stemmed from a recent mold and water problem and keep in mind this is where I’m sleeping, it’s right beside of my bed. Not only are the mice a huge health concern but the mold! The mold is dangerous to my health long-term effects I wouldn’t want to have to ask to be paying my medical bills as well.
opponent	LOW	I would state that I plan to terminate the lease and move out due to mice infestation and major health problems I am experiencing and will experience due to my exposure to mold. I will contact the local health department for help with the company and landlord if necessary.
opponent	MIDDLE	“Hi, I would like to address some issues I had with my apartment lately. After seeing a mouse in my room, I noticed that there was a hole in the wall caused by the radiator leak. I need to have it fixed asap, or I will contact higher authorities. In case that the problem won’t be solved soon, I want to terminate the lease without penalty”.
partner	HIGH	my candid advice is to move out if the company managing the property is not willing to repair or fix the hole as soon as possible, but if the refuse to oblige to your request, you asked for a change in the apartment and terminate the lease as soon as possible. or you repair and deduct the money used in repairing the hole in subsequent rent.
opponent	HIGH	Make sure that you are aware of your legal rights and everything that is in that lease you signed before you make that call. Don’t take no for an answer. Press your case and make it clear that you need this done before you move out. Threaten to take them to civil court if they won’t agree to get it repaired.
opponent	HIGH	I would advise that research on the issues and using precedence to show confidence in position would be important. Find out legal rights and implications and use legal language. Determine what obligations the management company has, and show willingness advocate for your desired outcome using other parties and channels if necessary. Also ask questions about what they are willing to do and if compromise is an option.
opponent	MIDDLE	You should try to determine what is most important to your opponent and try to concede on that issue. You need make your opponent feel like they are coming out ahead and getting what they want from the negotiation. Be wary of your partner and do not assume they will act in good faith.
partner	HIGH	I will advise my partner to repair the damages as that is the best thing to do regarding the situation at hand.
partner	MIDDLE	I would recommend that first you give the management the opportunity to do the right thing and not rely on others views or experience with the management company. Only after the management company refuses then follow up with a request to null your lease.
partner	MIDDLE	You should let the property manager know in details about the mice and mold. I would also be looking for a new place asap.
opponent	MIDDLE	As a life-long renter, I would tell anyone considering terminating their lease to either A)forget about it! or B) be prepared to go a legal route with a lawyer. Leases are always written to protect the rights of the landlord and their property, not the renter. You could threaten to take legal action to get the damage repaired, but even that might be an uphill battle. Bottom line is that you are really stuck when you sign a lease and landlord knows it.
opponent	MIDDLE	I would suggest that the tenant remember to add in that the water leak was not something that the tenant could have prevented. Also, that the repair would only be at a minimal cost to prevent vermin from entering the premises.
opponent	HIGH	I would give the advise to look into tenant right in their state. Ive been bullied by many property management companies because I didn’t know my rights
opponent	LOW	I would face this opponent with a lot of confidence and try to look like I know exactly what I am talking about. I would do some legal research find out what exactly my rights are maybe even talk to a lawyer. I would try to make it seem like I already have another place to go, and will do whatever I have to do to get my money back from that lease and away from them.
opponent	MIDDLE	I would recommend being very demanding and a difficult person to work worth so they do not try to just brush you aside. Do not let them leave without a resolution. I don’t expect them to negotiate in good faith to get it in writing.
opponent	MIDDLE	Personally, i hate rodent, what i will opt for is collecting my lease if the repair is not done instantly.
opponent	MIDDLE	Think like the person that you are negotiating with. Find out what move would be most aventageous, or less laborsome, for them and phrase your request in a way that benefits them as well as yourself.
partner	MIDDLE	I would always start by being nice. A mean person just makes the meeting go bad quickly. Try to work with them. Just don’t demand what you want and be willing to met half way. Yes you want the work done in a timely manner and then you will be happy. If they can’t do that then you need to break your lease. Ask for money off the rent if they can’t get to it right away but not for future months. That is not fair to the owner of the apartment.
partner	MIDDLE	Hello, I am writing to contact you in a timely manner about the problem I have in my apartment. I have found what appears to be a rodent infestation in my apartment. This is not something I can live with and require your company to quickly fix the problem. Mice and rats carry disease and are a huge health risk for myself with my current diagnosed medical health condition, compromised immune system, having rats and mice in my apartment is something I cannot tolerate. I currently work from home and am available at all times. My lease is up for renewal and while I do enjoy living in this location your professionalism in handling this in a quick and timely manner will be of consideration as to whether I renew my contract or move out. I will be forwarding this message to the apartment management and owners to let them know that the repairs and extermination of the infestation are of the upmost priority and importance to me. I would hate that they lose such a tenant as myself due to rodents.
opponent	HIGH	I would document any evidence I have about the mold, mice and any other issues I have and go hard against the landlord. I would try and deal with him as quickly as possible, and threaten to escalate the issue if he doesn’t relent.
opponent	MIDDLE	Prior to the meeting I would have researched the type of issues related to my concerns (early lease termination, mouse infestation and related damage, etc.). I would do this to make certain of what my legal rights as a tenant are. During the meeting with the representative, I would try to create an atmosphere of mutual respect and courtesy. I would do this by being courteous and showing appreciation for the time they are taking to discuss my concerns. I would then provide that factual basis for my concerns during which time I would make certain the representative could examine the damage first-hand. Once the basis of my concerns has been reviewed I would first ask about the lease termination option without mentioning the option for repair. I would hope that even if the representative refuses the lease termination option that they would “offer” the option for repair. If repair becomes the agreed upon option I would (in good faith) monitor the progress of the repair in good faith.
opponent	MIDDLE	Approach them with a lot of confidence. When you face someone its always good to portray yourself as calm but confident and sure of yourself.
opponent	HIGH	your opponent will try to low ball you when you meet with them. stand your ground and don’t let them intimidate you.
partner	MIDDLE	First, I would way the pros and cons of getting the repair mixed before trying to move and break the lease. Second see how long the repairs will take and try to work with the negotiation partner and be calm about everything too. If not done in a timely manner, then look into breaking the lease the legal way.
opponent	MIDDLE	I would point out their responsibility to fix remedies in a timely manner and my legal rights as a tenant. I’d try to negotiate without threat of legal action to be pleasant at first but will use that if necessary.
partner	MIDDLE	I would hope that my negotiation partner would try to work with me and make the repair sooner than later so that I could stay and not have to break my lease.
opponent	MIDDLE	I will advise a negotiation in good faith and patiently wait for positive feedback on how fast the repair will be done. If the repair is going to be delayed beyond expectation then I’ll suggest lease termination and a pack out.
partner	HIGH	I would be polite but firm in your position. Also very important to look up state laws in how this should be handled.
partner	HIGH	I don’t expect anyone to negotiate in good faith. if you expect anyone to negotiate in good faith, then you’re setting yourself for disappointment. You’re in for a rude awakening. I want them to make the repairs. I’m not letting them back me into a corner, and I would suggest that anybody else, in the same situation, push to get results that work best for them.
opponent	LOW	I would suggest to stay firm. They will not just complete the repair out of good faith. You will need to be firm in your conversation and show how serious you are about the dmaages
partner	MIDDLE	As someone who has been in similar situations, it really seems out you hands. I would contact the partner regualrly about the situation until they made something happen. There’s really nothing else that can be done except break your contract and pay a lot of money.
opponent	MIDDLE	Be assertive. Use everything at your disposal - You have rights in this situation and they know that, so tell remind them of that. I they dont seem to be negotiating in good faith, tell them you have resources like an attorney.
opponent	LOW	Be honest about what you want to achieve and approach them with the attitude that a good outcome will benefit both parties.
partner	HIGH	I would give the advice to tell him that he needs to fix the mold or I will not live with him. He needs to pay for it.
partner	MIDDLE	Go in with a positive attitude. Be polite but firm in your requests. Get any agreement in writing with specific dates.
partner	MIDDLE	First, I’d say to have full knowledge of the terms of their lease and all relevant state and local laws. Next, I’d advise them to allegorically approach this situation how countries approach diplomacy with one another. Most countries won’t immediately skip ahead to armed conflict. You want to start with the attitude and stance that takes the least effort and risk first. Peaceful, kind, and courteous, but be prepared with escalating tactics like legal action if necessary.
partner	MIDDLE	I think I would like to speak with the partner to see what they are willing to offer to remedy the situation in a timely manner. If not, then I will explain to them calmly that either they fix the problem or allow me to break the lease. If they show an unwillingness to negotiate or animosity to this issue then I would say that I would them think about hiring an attorney in order to break this lease.
opponent	HIGH	I would let my opponent know (up front) ALMOST as much up front as I can, without actually showing my cards. I would explain that I’ve already contacted the Fair Housing Authority (FHA) and that I’ve reviewed the tenant laws and rights for the state, and I’m intimately familiar with what their obligations are, versus my rights to have the problem fixed. With that being said. I’d lay it out for them and set my expectation to get the thing fixed, and set a timeline and reasonable conditions for the repair. If the management company was unwilling or unable to complete the repair, then I’d move to have the lease broken and have the contractual arrangement ended. Most places like this take advantage of people that either don’t understand the law or how their rights work. If you don’t let companies like this bully you around, you can bully them instead.
opponent	MIDDLE	Be firm, be articulate. Do not let them brush you off as they are probably used to people falling back and just accepting their incompetence. Hang on to every word they say as they do not have YOUR best interests at heart even if they do agree to negations. If possible, get legal assistance.

OP Framing

Study 2 Analysis

Dean Baltiansky

2022-10-14

Retention

Retention by condition

Demographics

Race

Gender

Education

Income

SES

Political ideology

Mean scores

Personal Behavior

Individual items

Mean scores

Composite score

Expected OP behavior

Individual items

Mean scores

Composite score

Individual items

Composite score

Injunctive norms

Individual items

Mean scores

Composite score

Advice-giving

Perceived integrative potential

Mechanisms

OP behavior as a mediator

Effectiveness as a mediator

Injuctive norm as a mediator

CWV as a moderator

Moderating personal behavior

Moderating prediction of OP behavior

Moderating injunctive norms

Moderating effectiveness

Moderating perceived integrative potential

CWV * Behav_you

CWV * Behav_help

CWV * Behav_op

Negotiation Views

Advice