Author: Quality Department

Period: January 2022 - June 2022

1 General objective:

Collect the new scenarios that are not covered in the current documentation.

3 AT&T:

1.When it is an All State does the name of the person get the same? E.g.: Thank you for calling the All-state office of Michael Smith?

R//No, thank you for calling the All-state Office of (person’s name)

4 CNO:

2.2. What BN should I put of this message, CPAP or Major Medical? Thank you for calling the CPAP resupply center for major medical.

R//CPAP is fine. Thank you

5 CNO by SVP:

6 Disconnected:

7 Google POC:

8 BPI: