Author: Quality Department

Period: January 2022 - June 2022

1 General objective:

To gather new information not documented in Business Validation Truth Set yet.

3 Business Name:

4 Address:

1.(Image-record with messy data) How can I process this record?

R//Let’s try to sort the info and get the PN for to call.

2.Sometimes the record asked me to save more than once and that I did not know if clicking twice on save, saved another different record? I do not know if any record is saved without any type of info but if they find a record of mine without info could be that (image)

R//Ok, send us a screenshot of the record that currently fell to follow up. If it happens again, send us the screenshot of the record after the change, once we identify the records we confirm or discard the pattern.

5 Phone Number:

3.2. If I get a VM that says “You hace reached a non-working number at Neustar” I put it as VM?

R//“Redial” to connect again with the number (it may be a problem with the CiscoIPC). If the problem persists, make the call from Cisco IP Communicator manually.

6 Call Flag:

7 Website:

4.(Image) Can I use the Citgo website to make a phone change for this record? On a Disco

R//If you have 2/3 you can do it.

5.Is this considered a valid website? (Link) Only the name and address are the same, wouldn’t 2/3 apply?

R// Valid the link if you can verify the 3 attributes (NAP). In this case, you have 2/3 it is valid.

8 Social Media:

6.Report: Copying the correct Bing Places link for information validation!

R//Click on “Claim Business” (the correct link) after the search.

7.Do you load this link: (Link)? What do I put as a flag? Does not load in Chrome, I will flag as “Couldn’t find content”.

R//Ok, and you put a comment please.

8.I have this image (Yelp down) I leave a note?

R//Yes, please after you tried it in different browsers.