Jul 2023 - Jul 2024 AAQ Analysis

As you review these results, please keep in mind that policy questions that do not have an answer cannot be responded to without HUD review and input, and in some cases may have impact on these results, such as timeliness of answers and answer rates per desk.

Volume

By desk, this shows the number of AAQs submitted during each month in the report date range.

Desk Type Question Pool Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 Jun 2024 Jul 2024 Total Carryover Total Average per Month New or Open
Programs CoC 131 206 109 114 125 92 106 127 146 145 130 144 127 129 1831 130.9 1960
Programs ESG 40 56 31 63 39 19 42 42 41 44 43 41 31 56 588 40.9 644
Reporting Systems HDX 18 63 46 23 125 48 68 60 283 803 632 48 28 8 2253 172.7 2261
Reporting Systems HMIS 53 133 105 129 61 51 78 68 62 56 82 45 74 12 1009 76.7 1021
Reporting Systems Sage 103 100 100 180 73 79 171 124 93 99 73 55 88 1 1339 102.9 1340
Total - 345 558 391 509 423 289 465 421 625 1147 960 333 348 206 7020 524.2 7226

Status

The following is a breakdown of the current status of all AAQs submitted since 2000 and prior to July 31, 2024. Please note that generally AAQs do not stay in “New”, “Approved”, or “Reopened” for long periods of time and will usually show either no results or very few.



Desk Type Desk New Draft Review Approved Answered Cancelled Hold Reopened Total
Programs CoC 3 81 54 0 1676 17 0 0 1831
Programs ESG 1 7 6 0 563 11 0 0 588
Reporting Systems HDX 0 16 2 0 2178 56 0 1 2253
Reporting Systems HMIS 2 10 6 0 955 36 0 0 1009
Reporting Systems Sage 0 2 0 0 1312 25 0 0 1339
Total - 6 116 68 0 6684 145 0 1 7020

Response Time

Desk Type Question Pool Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 Jun 2024 Jul 2024 Over Ten Ten or under
Programs CoC 19.75 21.42 28.12 21.69 17.99 29.98 23.88 28.46 18.19 15.74 22.13 29.54 35.05 792 884
Programs ESG 41.27 26.86 26.70 98.59 7.52 11.07 10.56 24.10 28.52 12.06 4.96 3.33 6.11 125 438
Reporting Systems HDX 1.90 6.96 3.87 6.76 0.90 1.35 3.09 1.24 2.02 4.28 2.87 3.11 6.03 136 2042
Reporting Systems HMIS 6.77 4.96 6.59 7.42 6.28 10.96 5.68 4.46 5.00 4.77 4.09 6.78 5.72 127 828
Reporting Systems Sage 0.46 0.40 0.48 0.39 1.18 0.67 0.31 0.66 0.47 0.91 0.39 0.36 0.65 4 1308

Currently Open

For Currently Open AAQs: Average Number of Days Open by Desk

The average number of days an AAQ has been open is calculated in a way that excludes weekends. Sometimes an AAQ isn’t assigned to a Desk yet because it is still New when the data was pulled. These would not show on this plot.

Count of Currently Open AAQs by Office

Currently open AAQs broken out by whether the AAQ is open with a TA Provider or with HUD.

Desk Type Question Pool Average Days Count AAQs
Programs CoC 66.5 138
Programs ESG 27.8 14
Reporting Systems HDX 58.2 19
Reporting Systems HMIS 8.3 18
Reporting Systems Sage 2.0 2

Asked vs Answered

Asked vs Answered Across All Desks

How many AAQs were submitted in a month compared to how many were answered in that same month? If 100 AAQs were submitted in January, and 100 AAQs were answered in January, that ratio would be 100%. Dots above the center line mean the desk answered more than were asked in that month, and dots below mean that more questions were asked than answered in that month.

AAQs that get cancelled are removed from the “Asked” total as they are cancelled, so ratios may change in previous months over time.

Month Asked Cancelled Asked minus Cancelled Answered Ratio
July 2023 345 10 335 350 104.5%
August 2023 558 11 547 476 87.0%
September 2023 391 11 380 431 113.4%
October 2023 509 8 501 516 103.0%
November 2023 423 4 419 414 98.8%
December 2023 289 2 287 312 108.7%
January 2024 465 8 457 444 97.2%
February 2024 421 9 412 421 102.2%
March 2024 625 15 610 553 90.7%
April 2024 1147 38 1109 938 84.6%
May 2024 960 20 940 1154 122.8%
June 2024 333 4 329 338 102.7%
July 2024 348 5 343 337 98.3%



Asked vs Answered by Desk

Month Asked Asked Cancelled Asked minus Cancelled Answered Percent Answered
Desk: CoC
July 2023 131 3 128 134 104.7%
August 2023 206 2 204 172 84.3%
September 2023 109 2 107 125 116.8%
October 2023 114 1 113 116 102.7%
November 2023 125 1 124 107 86.3%
December 2023 92 0 92 100 108.7%
January 2024 106 2 104 103 99.0%
February 2024 127 1 126 128 101.6%
March 2024 146 1 145 113 77.9%
April 2024 145 0 145 153 105.5%
May 2024 130 1 129 151 117.1%
June 2024 144 1 143 164 114.7%
July 2024 127 2 125 110 88.0%
Desk: ESG
July 2023 40 2 38 51 134.2%
August 2023 56 2 54 43 79.6%
September 2023 31 1 30 54 180.0%
October 2023 63 1 62 63 101.6%
November 2023 39 1 38 48 126.3%
December 2023 19 0 19 27 142.1%
January 2024 42 0 42 39 92.9%
February 2024 42 1 41 42 102.4%
March 2024 41 0 41 48 117.1%
April 2024 44 1 43 32 74.4%
May 2024 43 0 43 47 109.3%
June 2024 41 2 39 33 84.6%
July 2024 31 0 31 36 116.1%
Desk: HDX
July 2023 18 0 18 21 116.7%
August 2023 63 0 63 54 85.7%
September 2023 46 1 45 53 117.8%
October 2023 23 0 23 25 108.7%
November 2023 125 0 125 115 92.0%
December 2023 48 0 48 55 114.6%
January 2024 68 0 68 69 101.5%
February 2024 60 0 60 54 90.0%
March 2024 283 8 275 249 90.5%
April 2024 803 31 772 596 77.2%
May 2024 632 16 616 808 131.2%
June 2024 48 0 48 45 93.8%
July 2024 28 0 28 34 121.4%
Desk: HMIS
July 2023 53 1 52 47 90.4%
August 2023 133 5 128 107 83.6%
September 2023 105 3 102 104 102.0%
October 2023 129 4 125 140 112.0%
November 2023 61 1 60 65 108.3%
December 2023 51 0 51 52 102.0%
January 2024 78 1 77 74 96.1%
February 2024 68 5 63 68 107.9%
March 2024 62 6 56 54 96.4%
April 2024 56 5 51 56 109.8%
May 2024 82 2 80 77 96.2%
June 2024 45 1 44 40 90.9%
July 2024 74 2 72 71 98.6%
Desk: Sage
July 2023 103 4 99 97 98.0%
August 2023 100 2 98 100 102.0%
September 2023 100 4 96 95 99.0%
October 2023 180 2 178 172 96.6%
November 2023 73 1 72 79 109.7%
December 2023 79 2 77 78 101.3%
January 2024 171 5 166 159 95.8%
February 2024 124 2 122 129 105.7%
March 2024 93 0 93 89 95.7%
April 2024 99 1 98 101 103.1%
May 2024 73 1 72 71 98.6%
June 2024 55 0 55 56 101.8%
July 2024 88 1 87 86 98.9%

Citations
R Core Team (2021). R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria.
Wickham et al., (2019). Welcome to the tidyverse. Journal of Open Source Software, 4(43), 1686
Sam Firke (2021). janitor: Simple Tools for Examining and Cleaning Dirty Data. R package version 2.1.0.
Richard Iannone, Joe Cheng and Barret Schloerke (2021). gt: Easily Create Presentation-Ready Display Tables. R package version 0.3.1.
Simon Garnier (2018). viridis: Default Color Maps from ‘matplotlib’. R package version 0.5.1.
Bob Rudis (2019). streamgraph: streamgraph is an htmlwidget for building streamgraph visualizations. R package version 0.9.0.