A. Responses over time:

To test the number of responses over the time.

B. Overall Score:

Green indicates high score and high level of satisfaction, while Red is indicates that crew members are not satisfied.

C. Most used Rooms:

Rooms were arranged according to the frequency of usage / check in times to test if there are a correlation between certain rooms and certain services.

D. The rating density according to the frequency of room usage:

  1. Laundry service

  1. Cleaniness of the room:

  1. Internet speed:

  1. Sleeping Experience:

  1. Overall Experience:

E. Rating over the time:

To test the satisfaction score of each service over the time