Overall Question and KPI Scores - Online & Interviewer

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1220	7.345	7.208	7.481
Pre COVID-19	9386	7.348	7.303	7.393

4.2 - Question 13 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	403	7.573	7.339	7.806
Pre COVID-19	8566	7.450	7.405	7.495

4.2 - Both Q12 & Q13 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1231	7.356	7.221	7.491
Pre COVID-19	11328	7.392	7.353	7.431

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1112	7.699	7.570	7.827
Pre COVID-19	7009	7.892	7.845	7.939

4.1 - Question 18 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	112	7.696	7.148	8.245
Pre COVID-19	737	8.036	7.851	8.221

4.1 - Question 19 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1224	6.987	6.837	7.137
Pre COVID-19	10409	6.954	6.906	7.001

4.1 - Question 20 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1259	7.510	7.390	7.630
Pre COVID-19	10844	7.536	7.498	7.574

4.1 - Questions 16,18,19,20 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1282	7.358	7.237	7.478
Pre COVID-19	11104	7.445	7.408	7.481

Mean Score Comparisons - Question by Question (Online & Inteviewer)

Look at if any of the questions have significantly different mean scores by pre and post covid

Q12_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1188	7.212	7.063	7.362
Pre COVID-19	9134	7.026	6.974	7.078

Q12_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1195	7.167	7.014	7.319
Pre COVID-19	9163	7.024	6.971	7.077

Q12_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1125	7.668	7.519	7.818
Pre COVID-19	8805	7.626	7.575	7.677

Q12_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1162	7.994	7.855	8.133
Pre COVID-19	8989	8.004	7.957	8.051

Q12_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1094	6.974	6.794	7.155
Pre COVID-19	8495	7.313	7.253	7.373

Q13_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	388	7.402	7.139	7.665
Pre COVID-19	8394	6.965	6.910	7.020

Q13_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	394	7.533	7.278	7.788
Pre COVID-19	8425	7.106	7.052	7.159

Q13_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	371	7.768	7.510	8.027
Pre COVID-19	8230	7.706	7.656	7.756

Q13_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	388	7.995	7.758	8.232
Pre COVID-19	8329	7.979	7.931	8.026

Q13_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	381	7.323	7.042	7.604
Pre COVID-19	7985	7.630	7.573	7.686

Q16_1 Were easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1102	8.123	8.000	8.245
Pre COVID-19	6933	8.310	8.266	8.355

Q16_2 Were provided in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1087	7.949	7.813	8.084
Pre COVID-19	6859	7.975	7.923	8.028

Q16_3 Were provided frequently enough

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1087	7.428	7.273	7.582
Pre COVID-19	6851	7.611	7.553	7.668

Q16_4 Gave you all the information you needed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1097	7.485	7.328	7.642
Pre COVID-19	6874	7.730	7.672	7.788

Q16_5 Told you how you could find out more information if you needed to

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1013	7.652	7.492	7.813
Pre COVID-19	6490	7.957	7.900	8.014

Q16_6 Told you how you could find information in languages other than English

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	523	7.648	7.418	7.878
Pre COVID-19	3216	7.787	7.694	7.879

Q18_1 Acted in a professional manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	111	7.955	7.433	8.477
Pre COVID-19	733	8.198	8.012	8.384

Q18_2 Dealt with your queries in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	106	7.085	6.428	7.742
Pre COVID-19	693	7.453	7.215	7.691

Q18_3 Treated you with respect

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	110	8.018	7.457	8.579
Pre COVID-19	730	8.348	8.163	8.533

Q18_4 Listened to you, even if your concerns were not able to be addressed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	97	7.340	6.671	8.009
Pre COVID-19	668	8.002	7.793	8.210

Q19_1 Being made aware as to the type of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1199	7.158	7.004	7.312
Pre COVID-19	10133	7.079	7.030	7.128

Q19_2 Being made aware as to the length of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1188	6.968	6.807	7.129
Pre COVID-19	10057	6.797	6.744	6.851

Q19_3 Being made aware of alternative arrangements for accessing the precinct during disruptions

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1165	6.873	6.707	7.039
Pre COVID-19	10048	6.982	6.929	7.034

Q20_1 Interactions you have had with staff at and around the level crossing removal site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	846	7.681	7.498	7.863
Pre COVID-19	7331	7.775	7.718	7.832

Q20_2 Impact on local roads and footpaths

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1165	6.790	6.630	6.950
Pre COVID-19	9874	6.709	6.655	6.763

Q20_3 Access to local amenities such as railway stations and community facilities such as shops, and libraries, etc.

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1145	7.346	7.195	7.497
Pre COVID-19	9954	7.269	7.220	7.318

Q20_4 Signage to direct you around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1192	7.612	7.470	7.753
Pre COVID-19	10195	7.696	7.651	7.742

Q20_5 Sufficient lighting around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	882	8.109	7.962	8.256
Pre COVID-19	8542	8.065	8.020	8.111

Q20_6 The overall tidiness of the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	1164	8.082	7.967	8.198
Pre COVID-19	9990	7.856	7.815	7.898

Overall Question and KPI Scores - Interviewer Only

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	800	7.436	7.275	7.597
Pre COVID-19	7599	7.423	7.375	7.470

4.2 - Question 13 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	211	7.753	7.462	8.045
Pre COVID-19	7351	7.518	7.471	7.565

4.2 - Both Q12 & Q13 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	809	7.436	7.276	7.597
Pre COVID-19	9456	7.458	7.418	7.499

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	705	7.854	7.702	8.006
Pre COVID-19	5375	8.058	8.009	8.107

4.1 - Question 18 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	53	8.500	7.833	9.167
Pre COVID-19	456	8.382	8.166	8.598

4.1 - Question 19 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	813	6.976	6.794	7.157
Pre COVID-19	8635	7.015	6.965	7.065

4.1 - Question 20 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	829	7.636	7.496	7.776
Pre COVID-19	9030	7.685	7.647	7.724

4.1 - Questions 16,18,19,20 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	844	7.432	7.289	7.575
Pre COVID-19	9257	7.546	7.508	7.584

Mean Score Comparisons - Question by Question (Inteviewer Only)

Look at if any of the questions have significantly different mean scores by pre and post covid

Q12_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	775	7.201	7.022	7.380
Pre COVID-19	7360	7.039	6.983	7.095

Q12_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	780	7.192	7.009	7.376
Pre COVID-19	7385	7.052	6.995	7.109

Q12_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	746	7.726	7.55	7.904
Pre COVID-19	7091	7.714	7.66	7.769

Q12_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	765	8.162	7.998	8.326
Pre COVID-19	7236	8.134	8.084	8.183

Q12_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	711	7.176	6.960	7.392
Pre COVID-19	6798	7.459	7.395	7.524

Q13_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	199	7.482	7.131	7.834
Pre COVID-19	7190	6.977	6.919	7.035

Q13_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	205	7.751	7.441	8.062
Pre COVID-19	7219	7.136	7.080	7.192

Q13_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	197	8.010	7.694	8.326
Pre COVID-19	7061	7.774	7.721	7.826

Q13_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	203	8.296	8.013	8.579
Pre COVID-19	7135	8.085	8.036	8.135

Q13_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	198	7.455	7.084	7.825
Pre COVID-19	6817	7.758	7.700	7.817

Q16_1 Were easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	696	8.283	8.143	8.423
Pre COVID-19	5307	8.435	8.388	8.482

Q16_2 Were provided in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	688	8.095	7.933	8.256
Pre COVID-19	5242	8.149	8.095	8.204

Q16_3 Were provided frequently enough

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	691	7.494	7.305	7.682
Pre COVID-19	5236	7.762	7.701	7.824

Q16_4 Gave you all the information you needed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	695	7.732	7.552	7.913
Pre COVID-19	5252	7.987	7.928	8.047

Q16_5 Told you how you could find out more information if you needed to

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	639	7.786	7.595	7.976
Pre COVID-19	4930	8.152	8.091	8.212

Q16_6 Told you how you could find information in languages other than English

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	339	7.805	7.546	8.065
Pre COVID-19	2389	7.892	7.790	7.995

Q18_1 Acted in a professional manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	53	8.472	7.796	9.147
Pre COVID-19	454	8.423	8.199	8.646

Q18_2 Dealt with your queries in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	50	8.300	7.536	9.064
Pre COVID-19	426	7.986	7.715	8.257

Q18_3 Treated you with respect

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	52	8.865	8.231	9.500
Pre COVID-19	452	8.673	8.457	8.888

Q18_4 Listened to you, even if your concerns were not able to be addressed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	45	8.333	7.495	9.171
Pre COVID-19	414	8.283	8.033	8.532

Q19_1 Being made aware as to the type of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	790	7.176	6.990	7.362
Pre COVID-19	8367	7.138	7.086	7.191

Q19_2 Being made aware as to the length of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	782	6.927	6.729	7.126
Pre COVID-19	8295	6.848	6.792	6.905

Q19_3 Being made aware of alternative arrangements for accessing the precinct during disruptions

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	766	6.871	6.666	7.075
Pre COVID-19	8301	7.063	7.007	7.119

Q20_1 Interactions you have had with staff at and around the level crossing removal site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	563	7.735	7.517	7.954
Pre COVID-19	5912	7.955	7.896	8.014

Q20_2 Impact on local roads and footpaths

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	760	6.916	6.726	7.105
Pre COVID-19	8115	6.909	6.854	6.965

Q20_3 Access to local amenities such as railway stations and community facilities such as shops, and libraries, etc.

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	759	7.485	7.309	7.660
Pre COVID-19	8230	7.447	7.397	7.498

Q20_4 Signage to direct you around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	775	7.768	7.599	7.937
Pre COVID-19	8431	7.844	7.797	7.891

Q20_5 Sufficient lighting around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	561	8.239	8.064	8.414
Pre COVID-19	7003	8.184	8.136	8.231

Q20_6 The overall tidiness of the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	774	8.264	8.141	8.386
Pre COVID-19	8282	8.010	7.968	8.052

Overall Question and KPI Scores - Online Only

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	420	7.170	6.920	7.421
Pre COVID-19	1787	7.029	6.907	7.150

4.2 - Question 13 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	192	7.374	7.003	7.744
Pre COVID-19	1215	7.041	6.900	7.183

4.2 - Both Q12 & Q13 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	422	7.202	6.956	7.449
Pre COVID-19	1872	7.058	6.942	7.173

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	407	7.429	7.198	7.661
Pre COVID-19	1634	7.344	7.227	7.462

4.1 - Question 18 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	59	6.975	6.16	7.789
Pre COVID-19	281	7.475	7.15	7.800

4.1 - Question 19 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	411	7.009	6.744	7.275
Pre COVID-19	1774	6.654	6.519	6.789

4.1 - Question 20 mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	430	7.268	7.045	7.492
Pre COVID-19	1814	6.791	6.676	6.906

4.1 - Questions 16,18,19,20 combined mean scores

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	438	7.214	6.994	7.433
Pre COVID-19	1847	6.939	6.830	7.048

Mean Score Comparisons - Question by Question (Inteviewer Only)

Look at if any of the questions have significantly different mean scores by pre and post covid

Q12_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	413	7.232	6.963	7.502
Pre COVID-19	1774	6.973	6.840	7.107

Q12_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	415	7.118	6.844	7.392
Pre COVID-19	1778	6.909	6.773	7.046

Q12_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	379	7.554	7.281	7.827
Pre COVID-19	1714	7.260	7.124	7.395

Q12_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	397	7.670	7.417	7.923
Pre COVID-19	1753	7.468	7.343	7.593

Q12_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	383	6.601	6.278	6.923
Pre COVID-19	1697	6.726	6.578	6.874

Q13_1 You were provided with enough notice about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	189	7.317	6.924	7.711
Pre COVID-19	1204	6.894	6.734	7.053

Q13_2 You were provided with enough information about the disruption and alternative arrangements

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	189	7.296	6.887	7.706
Pre COVID-19	1206	6.923	6.765	7.081

Q13_3 The information provided was accurate

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	174	7.494	7.077	7.911
Pre COVID-19	1169	7.299	7.144	7.455

Q13_4 The information provided was easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	185	7.665	7.281	8.048
Pre COVID-19	1194	7.342	7.194	7.489

Q13_5 You knew how to get more information if you needed it

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	183	7.180	6.754	7.607
Pre COVID-19	1168	6.878	6.708	7.047

Q16_1 Were easy to understand

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	406	7.847	7.620	8.075
Pre COVID-19	1626	7.902	7.793	8.012

Q16_2 Were provided in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	399	7.697	7.455	7.939
Pre COVID-19	1617	7.411	7.278	7.544

Q16_3 Were provided frequently enough

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	396	7.313	7.044	7.582
Pre COVID-19	1615	7.120	6.981	7.258

Q16_4 Gave you all the information you needed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	402	7.057	6.767	7.347
Pre COVID-19	1622	6.897	6.750	7.044

Q16_5 Told you how you could find out more information if you needed to

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	374	7.425	7.140	7.710
Pre COVID-19	1560	7.341	7.205	7.477

Q16_6 Told you how you could find information in languages other than English

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	184	7.359	6.915	7.803
Pre COVID-19	827	7.481	7.279	7.684

Q18_1 Acted in a professional manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	58	7.483	6.711	8.255
Pre COVID-19	279	7.832	7.508	8.155

Q18_2 Dealt with your queries in a timely manner

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	56	6.000	5.039	6.961
Pre COVID-19	267	6.603	6.181	7.024

Q18_3 Treated you with respect

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	58	7.259	6.401	8.116
Pre COVID-19	278	7.820	7.494	8.147

Q18_4 Listened to you, even if your concerns were not able to be addressed

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	52	6.481	5.519	7.443
Pre COVID-19	254	7.543	7.184	7.903

Q19_1 Being made aware as to the type of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	409	7.122	6.847	7.397
Pre COVID-19	1766	6.798	6.661	6.935

Q19_2 Being made aware as to the length of disruptions in and around the precinct

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	406	7.047	6.772	7.321
Pre COVID-19	1762	6.557	6.414	6.701

Q19_3 Being made aware of alternative arrangements for accessing the precinct during disruptions

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	399	6.877	6.593	7.162
Pre COVID-19	1747	6.595	6.452	6.737

Q20_1 Interactions you have had with staff at and around the level crossing removal site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	283	7.572	7.242	7.903
Pre COVID-19	1419	7.026	6.870	7.182

Q20_2 Impact on local roads and footpaths

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	405	6.553	6.262	6.844
Pre COVID-19	1759	5.786	5.633	5.938

Q20_3 Access to local amenities such as railway stations and community facilities such as shops, and libraries, etc.

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	386	7.072	6.790	7.356
Pre COVID-19	1724	6.417	6.272	6.562

Q20_4 Signage to direct you around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	417	7.321	7.067	7.575
Pre COVID-19	1764	6.990	6.860	7.121

Q20_5 Sufficient lighting around the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	321	7.882	7.618	8.145
Pre COVID-19	1539	7.527	7.396	7.658

Q20_6 The overall tidiness of the work site

COVID	Sample Size	Mean Score	LowerCI	UpperCI
Post March 2020	390	7.723	7.483	7.963
Pre COVID-19	1708	7.109	6.982	7.237

Overall Question and KPI Scores - Online VS Interviewer

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8399	7.424	7.379	7.470
Completed Online	2207	7.056	6.946	7.165

4.2 - Question 13 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7562	7.525	7.479	7.571
Completed Online	1407	7.087	6.954	7.219

4.2 - Both Q12 & Q13 combined mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	10265	7.456	7.417	7.496
Completed Online	2294	7.084	6.980	7.189

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	6080	8.035	7.988	8.081
Completed Online	2041	7.361	7.257	7.466

4.1 - Question 18 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	509	8.394	8.189	8.599
Completed Online	340	7.388	7.084	7.692

4.1 - Question 19 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9448	7.012	6.964	7.060
Completed Online	2185	6.721	6.600	6.841

4.1 - Question 20 mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9859	7.681	7.644	7.718
Completed Online	2244	6.882	6.780	6.985

4.1 - Questions 16,18,19,20 combined mean scores

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	10101	7.536	7.500	7.573
Completed Online	2285	6.992	6.894	7.089

Mean Score Comparisons - Question by Question (Online VS Inteviewer)

Look at if any of the questions have significantly different mean scores by pre and post CaseStatus

Q12_1 You were provided with enough notice about the disruption and alternative arrangements

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8135	7.054	7.001	7.108
Completed Online	2187	7.022	6.902	7.142

Q12_2 You were provided with enough information about the disruption and alternative arrangements

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8165	7.065	7.011	7.120
Completed Online	2193	6.949	6.827	7.071

Q12_3 The information provided was accurate

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7837	7.716	7.664	7.767
Completed Online	2093	7.313	7.191	7.434

Q12_4 The information provided was easy to understand

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8001	8.136	8.089	8.184
Completed Online	2150	7.506	7.393	7.618

Q12_5 You knew how to get more information if you needed it

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7509	7.432	7.370	7.494
Completed Online	2080	6.703	6.569	6.837

Q13_1 You were provided with enough notice about the disruption and alternative arrangements

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7389	6.990	6.933	7.048
Completed Online	1393	6.951	6.803	7.099

Q13_2 You were provided with enough information about the disruption and alternative arrangements

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7424	7.153	7.098	7.208
Completed Online	1395	6.973	6.826	7.121

Q13_3 The information provided was accurate

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7258	7.780	7.729	7.831
Completed Online	1343	7.325	7.179	7.470

Q13_4 The information provided was easy to understand

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7338	8.091	8.043	8.140
Completed Online	1379	7.385	7.247	7.523

Q13_5 You knew how to get more information if you needed it

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7015	7.750	7.692	7.808
Completed Online	1351	6.919	6.761	7.076

Q16_1 Were easy to understand

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	6003	8.418	8.373	8.463
Completed Online	2032	7.891	7.793	7.990

Q16_2 Were provided in a timely manner

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	5930	8.143	8.091	8.195
Completed Online	2016	7.468	7.351	7.585

Q16_3 Were provided frequently enough

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	5927	7.731	7.672	7.789
Completed Online	2011	7.158	7.035	7.281

Q16_4 Gave you all the information you needed

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	5947	7.958	7.901	8.014
Completed Online	2024	6.929	6.798	7.060

Q16_5 Told you how you could find out more information if you needed to

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	5569	8.110	8.052	8.168
Completed Online	1934	7.357	7.235	7.480

Q16_6 Told you how you could find information in languages other than English

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	2728	7.882	7.786	7.977
Completed Online	1011	7.459	7.275	7.643

Q18_1 Acted in a professional manner

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	507	8.428	8.216	8.64
Completed Online	337	7.771	7.473	8.07

Q18_2 Dealt with your queries in a timely manner

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	476	8.019	7.763	8.275
Completed Online	323	6.498	6.112	6.885

Q18_3 Treated you with respect

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	504	8.693	8.489	8.896
Completed Online	336	7.723	7.415	8.032

Q18_4 Listened to you, even if your concerns were not able to be addressed

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	459	8.288	8.048	8.527
Completed Online	306	7.363	7.020	7.705

Q19_1 Being made aware as to the type of disruptions in and around the precinct

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9157	7.142	7.091	7.192
Completed Online	2175	6.859	6.736	6.982

Q19_2 Being made aware as to the length of disruptions in and around the precinct

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9077	6.855	6.801	6.910
Completed Online	2168	6.649	6.521	6.777

Q19_3 Being made aware of alternative arrangements for accessing the precinct during disruptions

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9067	7.047	6.992	7.101
Completed Online	2146	6.647	6.519	6.775

Q20_1 Interactions you have had with staff at and around the level crossing removal site

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	6475	7.936	7.878	7.993
Completed Online	1702	7.117	6.976	7.258

Q20_2 Impact on local roads and footpaths

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8875	6.910	6.856	6.963
Completed Online	2164	5.929	5.793	6.065

Q20_3 Access to local amenities such as railway stations and community facilities such as shops, and libraries, etc.

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	8989	7.450	7.402	7.499
Completed Online	2110	6.537	6.407	6.666

Q20_4 Signage to direct you around the work site

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9206	7.837	7.792	7.883
Completed Online	2181	7.054	6.937	7.170

Q20_5 Sufficient lighting around the work site

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	7564	8.188	8.142	8.233
Completed Online	1860	7.588	7.470	7.706

Q20_6 The overall tidiness of the work site

CaseStatus	Sample Size	Mean Score	LowerCI	UpperCI
Completed Interviewer	9056	8.032	7.992	8.072
Completed Online	2098	7.223	7.110	7.337

Completes by Site by Mode over time periods

Online vs Interviewer Sampl Sizes

COVID	SiteName	WaveName	Completed Interviewer	Completed Online
Post March 2020	Bell to Moreland	Wave 2	223	142
Post March 2020	Cherry Street	Wave 1	150	83
Post March 2020	Manchester Road	Wave 1	184	67
Post March 2020	Maroondah Highway	Wave 1	189	37
Post March 2020	Toorak Road	Wave 2	115	112
Pre COVID-19	Abbotts	Wave 1	210	16
Pre COVID-19	Abbotts	Wave 2	231	17
Pre COVID-19	Aviation	Wave 1	217	13
Pre COVID-19	Aviation	Wave 2	212	24
Pre COVID-19	Bell to Moreland	Wave 1	319	46
Pre COVID-19	Buckley	Wave 1	178	54
Pre COVID-19	Buckley	Wave 2	202	33
Pre COVID-19	Camp	Wave 1	228	10
Pre COVID-19	Cardinia Road	Wave 1	153	74
Pre COVID-19	Caulfield to Dandenong	Wave 3	1810	282
Pre COVID-19	Caulfield to Dandenong	Wave 4	1791	269
Pre COVID-19	Cheltenham & Mentone	Wave 1	398	86
Pre COVID-19	Cheltenham & Mentone	Wave 2	228	113
Pre COVID-19	Edithvale, Chelsea and Bonbeach	Wave 1	106	121
Pre COVID-19	Evans Road	Wave 1	216	28
Pre COVID-19	Evans Road	Wave 2	187	41
Pre COVID-19	Frankston	Wave 1	218	14
Pre COVID-19	Grange	Wave 2	200	39
Pre COVID-19	High Street	Wave 1	203	34
Pre COVID-19	High Street	Wave 2	210	21
Pre COVID-19	Kororoit Creek	Wave 1	194	35
Pre COVID-19	Kororoit Creek	Wave 2	228	17
Pre COVID-19	Lower Plenty	Wave 2	182	49
Pre COVID-19	SEAFORD ROAD & STATION STREET	Wave 4	165	158
Pre COVID-19	Seaford Road & Station Street	Wave 1	568	61
Pre COVID-19	Seaford Road & Station Street	Wave 2	399	65
Pre COVID-19	Seaford Road & Station Street	Wave 3	419	79
Pre COVID-19	Skye	Wave 1	195	35
Pre COVID-19	Skye	Wave 2	211	14
Pre COVID-19	Toorak Road	Wave 1	188	39
Pre COVID-19	Werribee Street	Wave 1	182	44

Bell to Moreland

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	289	6.764	6.495	7.033
Wave 2	338	7.385	7.140	7.631

4.2 - Question 13 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	256	7.120	6.854	7.385
Wave 2	126	7.645	7.234	8.056

4.2 - Both Q12 & Q13 combined mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	320	6.877	6.642	7.113
Wave 2	341	7.428	7.187	7.669

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	158	7.378	7.031	7.726
Wave 2	314	7.611	7.370	7.852

4.1 - Question 18 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	11	9.053	8.271	9.835
Wave 2	39	6.660	5.709	7.611

4.1 - Question 19 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	312	6.199	5.917	6.481
Wave 2	344	6.948	6.665	7.231

4.1 - Question 20 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	337	6.993	6.760	7.226
Wave 2	352	7.365	7.128	7.602

4.1 - Questions 16,18,19,20 combined mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	349	6.855	6.631	7.08
Wave 2	359	7.303	7.076	7.53

Toorak Road

Firstly lets have a look at the Q12 / Q13 (KPI 4.2)

4.2 - Question 12 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	179	6.838	6.475	7.201
Wave 2	220	8.040	7.780	8.300

4.2 - Question 13 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	171	6.735	6.384	7.085
Wave 2	118	7.878	7.515	8.242

4.2 - Both Q12 & Q13 combined mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	204	6.800	6.483	7.117
Wave 2	221	8.054	7.803	8.304

Now lets have a look at the Q16 / Q18 / Q19 / Q20 questions (KPI 4.1)

4.1 - Question 16 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	128	7.462	7.055	7.870
Wave 2	200	8.304	8.049	8.559

4.1 - Question 18 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	14	8.018	6.914	9.121
Wave 2	22	8.163	7.108	9.217

4.1 - Question 19 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	201	6.615	6.255	6.976
Wave 2	214	7.907	7.618	8.196

4.1 - Question 20 mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	207	7.409	7.130	7.688
Wave 2	224	7.900	7.648	8.152

4.1 - Questions 16,18,19,20 combined mean scores

WaveName	Sample Size	Mean Score	LowerCI	UpperCI
Wave 1	210	7.101	6.811	7.391
Wave 2	224	7.969	7.721	8.216