Summary

NYC 311 open data for 2020_Q3 contain a total of 807,112 service requests, consisting of 199,074 requests from the Bronx, 216,200 requests from Brooklyn, 148,047 requests from Manhattan, 201,229 requests from Queens, and 36,601 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=138,699), Noise - Street/Sidewalk (n=89,013), and Illegal Parking (n=56,243). City agencies with the highest number of service request assignments were: NYPD (n=422,087), DPR (n=89,750), and HPD (n=65,938).

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2020_Q3 Number of Service Requests
Total 807,112

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 199,074
Brooklyn 216,200
Manhattan 148,047
Queens 201,229
Staten Island 36,601
Unspecified 5,961

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
July 272,780
August 296,488
September 237,844

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 128,830
Monday 109,734
Tuesday 114,448
Wednesday 110,272
Thursday 108,166
Friday 109,563
Saturday 126,099

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Street/Sidewalk 225,110
Residential Building/House 144,085
(Missing / Not Applicable) 135,389
Street 99,627
Residential Building 66,475
Store/Commercial 38,396
Sidewalk 35,826
Other 14,895
Park 11,770
N/A 8,850
Club/Bar/Restaurant 7,880
Park/Playground 6,288
3+ Family Apt. Building 3,887
1-2 Family Dwelling 3,027
Commercial Building 2,987
Restaurant/Bar/Deli/Bakery 2,620

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 192,188
Online 288,003
Other 1
Phone 223,498
Unknown 103,422

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
NYPD 422,087
DPR 89,750
HPD 65,938
DOT 58,560
DEP 45,990
DSNY 35,667
MAYOR’S OFFICE OF SPECIAL ENFORCEMENT 27,209
DOB 24,096
DOHMH 17,959
DHS 9,036
DCA 5,536
TLC 2,757
EDC 2,058
DOE 233
DOITT 142
DFTA 94

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 153,336
Noise - Residential 138,699
Noise - Street/Sidewalk 89,013
Illegal Parking 56,243
Damaged Tree 55,335
Blocked Driveway 33,041
Noise - Vehicle 32,684
Noncompliance With Phased Reopening 27,209
Water System 20,910
Illegal Fireworks 19,328
Noise - Commercial 16,749
Unsanitary Condition 16,091
Street Light Condition 16,082
Missed Collection (All Materials) 14,999
Street Condition 12,679
General Construction/Plumbing 10,607
Noise 10,077
Sidewalk Condition 10,040
Abandoned Vehicle 9,687
Dirty Conditions 9,629
Traffic Signal Condition 9,577
Derelict Vehicles 9,206
Homeless Person Assistance 9,036
Plumbing 9,019
Sewer 9,006
Rodent 8,830

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Consumer Complaint 2
2 Water Quality 1
Bronx Bedford Park, Norwood, Fordham 1 Noise - Street/Sidewalk 4,389
2 Noise - Residential 2,932
3 Noise - Vehicle 1,468
4 Illegal Parking 901
5 Water System 740
Bronx East Tremont, Belmont 1 Noise - Residential 1,516
2 Noise - Street/Sidewalk 1,462
3 Unsanitary Condition 482
4 Illegal Parking 454
5 Noise - Vehicle 383
Bronx Highbridge, Concourse Village 1 Noise - Street/Sidewalk 8,369
2 Noise - Vehicle 2,839
3 Noise - Residential 2,723
4 Water System 1,232
5 Illegal Parking 1,023
Bronx Hunts Point, Longwood 1 Noise - Street/Sidewalk 1,079
2 Noise - Residential 616
3 Noise - Vehicle 365
4 Blocked Driveway 330
5 Water System 322
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Street/Sidewalk 1,453
2 Noise - Residential 1,215
3 Noise - Vehicle 879
4 Illegal Parking 460
5 Water System 393
Bronx Morrisania, Crotona Park East 1 Noise - Street/Sidewalk 2,562
2 Noise - Residential 1,362
3 Noise - Vehicle 715
4 Illegal Parking 400
5 Blocked Driveway 391
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,459
2 Illegal Parking 983
3 Damaged Tree 865
4 Noise - Street/Sidewalk 626
5 Blocked Driveway 600
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Street/Sidewalk 1,701
2 Noise - Residential 1,456
3 Illegal Parking 911
4 Noise - Vehicle 491
5 Damaged Tree 490
Bronx Soundview, Parkchester 1 Noise - Residential 2,970
2 Noise - Street/Sidewalk 2,491
3 Illegal Parking 970
4 Blocked Driveway 850
5 Noise - Vehicle 844
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Noise - Residential 1,321
2 Illegal Parking 1,212
3 Damaged Tree 695
4 Blocked Driveway 503
5 Street Light Condition 450
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Street/Sidewalk 5,298
2 Noise - Residential 2,394
3 Noise - Vehicle 2,391
4 Unsanitary Condition 679
5 Water System 658
Bronx Wakefield, Williamsbridge 1 Noise - Residential 43,404
2 Noise - Vehicle 2,966
3 Blocked Driveway 1,296
4 Noise - Street/Sidewalk 1,214
5 Illegal Parking 1,050

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 1,138
2 Damaged Tree 1,088
3 Noise - Residential 656
4 Noncompliance With Phased Reopening 645
5 Blocked Driveway 614
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,563
2 Noise - Street/Sidewalk 1,436
3 Illegal Parking 891
4 Blocked Driveway 758
5 Rodent 555
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,136
2 Damaged Tree 1,253
3 Noise - Residential 1,192
4 Blocked Driveway 939
5 Missed Collection (All Materials) 397
Brooklyn Borough Park, Ocean Parkway 1 Damaged Tree 1,320
2 Illegal Parking 1,083
3 Noise - Residential 682
4 Missed Collection (All Materials) 640
5 Blocked Driveway 629
Brooklyn Brooklyn Heights, Fort Greene 1 Illegal Parking 1,339
2 Noise - Residential 1,236
3 Noise - Street/Sidewalk 854
4 Noncompliance With Phased Reopening 536
5 Damaged Tree 473
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 1,267
2 Noise - Street/Sidewalk 546
3 Blocked Driveway 470
4 Illegal Parking 414
5 Damaged Tree 373
Brooklyn Bushwick 1 Noise - Residential 2,691
2 Noise - Street/Sidewalk 1,968
3 Noise - Vehicle 722
4 Blocked Driveway 680
5 Water System 619
Brooklyn Canarsie, Flatlands 1 Damaged Tree 2,586
2 Noise - Residential 2,132
3 Illegal Parking 1,401
4 Blocked Driveway 1,249
5 Sewer 687
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 681
2 Illegal Parking 581
3 Noise - Street/Sidewalk 327
4 Blocked Driveway 316
5 Maintenance Or Facility 302
Brooklyn Crown Heights North 1 Noise - Residential 1,457
2 Noise - Street/Sidewalk 1,298
3 Illegal Parking 650
4 Blocked Driveway 445
5 Illegal Fireworks 393
Brooklyn Crown Heights South, Wingate 1 Noise - Street/Sidewalk 1,844
2 Noise - Residential 1,426
3 Illegal Parking 664
4 Damaged Tree 504
5 Blocked Driveway 425
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 2,259
2 Blocked Driveway 1,330
3 Noise - Street/Sidewalk 891
4 Damaged Tree 824
5 Illegal Parking 783
Brooklyn East New York, Starrett City 1 Noise - Residential 3,157
2 Noise - Street/Sidewalk 1,633
3 Illegal Parking 1,625
4 Blocked Driveway 1,376
5 Damaged Tree 1,093
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,552
2 Damaged Tree 1,127
3 Noise - Street/Sidewalk 1,040
4 Illegal Parking 813
5 Blocked Driveway 591
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 790
2 Noise - Residential 696
3 Noncompliance With Phased Reopening 574
4 Damaged Tree 563
5 Noise - Street/Sidewalk 504
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Damaged Tree 1,797
2 Noise - Residential 921
3 Illegal Parking 844
4 Noncompliance With Phased Reopening 784
5 Blocked Driveway 675
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 980
2 Illegal Parking 697
3 Damaged Tree 650
4 Noise - Street/Sidewalk 564
5 Noncompliance With Phased Reopening 435
Brooklyn Williamsburg, Greenpoint 1 Noise - Street/Sidewalk 2,663
2 Noise - Residential 2,626
3 Illegal Parking 1,192
4 Noncompliance With Phased Reopening 1,177
5 Noise - Vehicle 1,094

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noncompliance With Phased Reopening 445
2 Illegal Parking 327
3 Noise 287
4 Homeless Person Assistance 247
5 Noise - Commercial 229
Manhattan Central Harlem 1 Noise - Street/Sidewalk 4,373
2 Noise - Residential 2,170
3 Illegal Parking 779
4 Illegal Fireworks 672
5 Noise - Vehicle 596
Manhattan Chelsea, Clinton 1 Noise - Residential 1,145
2 Noise - Street/Sidewalk 987
3 Noncompliance With Phased Reopening 833
4 Homeless Street Condition 755
5 Noise - Commercial 582
Manhattan East Harlem 1 Noise - Residential 2,214
2 Noise - Street/Sidewalk 2,069
3 Illegal Parking 664
4 Illegal Fireworks 420
5 Noncompliance With Phased Reopening 317
Manhattan Greenwich Village, Soho 1 Noncompliance With Phased Reopening 870
2 Noise - Residential 704
3 Noise - Street/Sidewalk 615
4 Noise - Commercial 518
5 Illegal Parking 387
Manhattan Lower East Side, Chinatown 1 Noise - Residential 2,221
2 Noise - Street/Sidewalk 1,987
3 Noncompliance With Phased Reopening 932
4 Illegal Parking 774
5 Noise - Commercial 735
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 4,279
2 Noise - Residential 1,539
3 Water System 779
4 Noise - Vehicle 538
5 Illegal Parking 495
Manhattan Midtown Business District 1 Homeless Person Assistance 1,001
2 Noncompliance With Phased Reopening 893
3 Homeless Street Condition 556
4 Noise - Street/Sidewalk 526
5 Illegal Parking 398
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Street/Sidewalk 57
2 Plumbing 27
3 Noise - Residential 24
4 Water System 19
5 Paint/Plaster 18
Manhattan Stuyvesant Town, Turtle Bay 1 Noise - Residential 817
2 Noise - Helicopter 716
3 Noncompliance With Phased Reopening 531
4 Illegal Parking 428
5 Noise 403
Manhattan Upper East Side 1 Noncompliance With Phased Reopening 875
2 Illegal Parking 629
3 Noise - Residential 615
4 Noise 368
5 Noise - Commercial 313
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 13,089
2 Noise - Residential 3,859
3 Noise - Vehicle 3,285
4 Illegal Fireworks 1,552
5 Illegal Parking 1,359
Manhattan West Side, Upper West Side 1 Noise - Residential 1,362
2 Noise - Street/Sidewalk 1,039
3 Illegal Parking 765
4 Homeless Person Assistance 662
5 Noise 601

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,803
2 Noise - Residential 1,666
3 Noncompliance With Phased Reopening 1,610
4 Noise - Street/Sidewalk 1,420
5 Blocked Driveway 1,297
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 2,335
2 Illegal Parking 631
3 Noise - Residential 489
4 Noncompliance With Phased Reopening 340
5 Sewer 297
Queens Elmhurst, South Corona 1 Noise - Residential 1,514
2 Blocked Driveway 1,203
3 Noise - Street/Sidewalk 938
4 Illegal Parking 763
5 Damaged Tree 559
Queens Flushing, Bay Terrace 1 Damaged Tree 2,893
2 Noise - Residential 1,555
3 Illegal Parking 1,268
4 Blocked Driveway 1,149
5 Noncompliance With Phased Reopening 754
Queens Forest Hills, Rego Park 1 Damaged Tree 881
2 Noise - Residential 817
3 Noncompliance With Phased Reopening 609
4 Illegal Parking 535
5 Blocked Driveway 383
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 3,541
2 Damaged Tree 2,210
3 Noise - Residential 1,313
4 Illegal Parking 1,027
5 Noncompliance With Phased Reopening 528
Queens Jackson Heights, North Corona 1 Noise - Residential 2,134
2 Noise - Street/Sidewalk 1,315
3 Blocked Driveway 1,153
4 Illegal Parking 1,046
5 Damaged Tree 920
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 4,095
2 Damaged Tree 2,499
3 Illegal Parking 1,571
4 Blocked Driveway 1,482
5 Missed Collection (All Materials) 1,128
Queens Ozone Park, Howard Beach 1 Noise - Residential 3,048
2 Damaged Tree 2,317
3 Illegal Parking 1,240
4 Blocked Driveway 984
5 Noise - Street/Sidewalk 598
Queens Queens Village, Rosedale 1 Damaged Tree 3,389
2 Noise - Residential 2,067
3 Illegal Parking 902
4 Missed Collection (All Materials) 888
5 Abandoned Vehicle 614
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 2,904
2 Noise - Residential 2,372
3 Damaged Tree 1,781
4 Blocked Driveway 1,177
5 Noise - Street/Sidewalk 859
Queens Sunnyside, Woodside 1 Illegal Parking 1,248
2 Noise - Residential 1,177
3 Noise - Street/Sidewalk 1,055
4 Damaged Tree 812
5 Blocked Driveway 665
Queens The Rockaways, Broad Channel 1 Illegal Parking 1,814
2 Noise - Residential 1,126
3 Damaged Tree 468
4 Noise - Street/Sidewalk 395
5 Blocked Driveway 335
Queens Woodhaven, Richmond Hill 1 Noise - Residential 2,412
2 Illegal Parking 2,273
3 Damaged Tree 1,988
4 Blocked Driveway 1,494
5 Noise - Street/Sidewalk 690

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Damaged Tree 1,471
2 Noise - Residential 752
3 Missed Collection (All Materials) 532
4 Illegal Parking 480
5 Sidewalk Condition 457
Staten Island Stapleton, Port Richmond 1 Noise - Residential 2,270
2 Damaged Tree 1,257
3 Illegal Parking 941
4 Missed Collection (All Materials) 931
5 Blocked Driveway 565
Staten Island Tottenville, Woodrow, Great Kills 1 Damaged Tree 2,495
2 Missed Collection (All Materials) 949
3 Illegal Parking 767
4 Noise - Residential 758
5 Sidewalk Condition 605

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData