Summary

NYC 311 open data for 2020_Q2 contain a total of 610,965 service requests, consisting of 144,680 requests from the Bronx, 174,784 requests from Brooklyn, 130,739 requests from Manhattan, 131,929 requests from Queens, and 25,345 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=110,348), Noise - Street/Sidewalk (n=70,125), and Non-Emergency Police Matter (n=69,764). City agencies with the highest number of service request assignments were: NYPD (n=371,980), HPD (n=66,444), and DOT (n=43,050).

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2020_Q2 Number of Service Requests
Total 610,965

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 144,680
Brooklyn 174,784
Manhattan 130,739
Queens 131,929
Staten Island 25,345
Unspecified 3,488

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
April 140,121
May 204,845
June 265,999

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 97,479
Monday 90,493
Tuesday 80,753
Wednesday 80,093
Thursday 81,006
Friday 86,715
Saturday 94,426

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Street/Sidewalk 170,974
Residential Building/House 128,077
(Missing / Not Applicable) 113,291
Residential Building 67,112
Street 34,299
Store/Commercial 31,245
Sidewalk 16,004
Other 13,349
Park/Playground 10,697
N/A 6,393
Commercial Building 5,659
Park 4,393
3+ Family Apt. Building 3,237
1-2 Family Dwelling 2,431
Restaurant/Bar/Deli/Bakery 1,974
Club/Bar/Restaurant 1,830

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 132,854
Online 245,119
Phone 176,745
Unknown 56,247

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 371,980
HPD 66,444
DOT 43,050
DEP 27,048
DPR 26,509
DOB 17,303
DSNY 17,296
DCA 13,717
DOHMH 13,209
DHS 6,389
MAYOR?S OFFICE OF SPECIAL ENFORCEMENT 2,712
DFTA 2,121
EDC 1,751
TLC 1,149
MAYOR’S OFFICE OF SPECIAL ENFORCEMENT 115
DOE 99
DOITT 73

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Noise - Residential 110,348
Others 101,755
Noise - Street/Sidewalk 70,125
Non-Emergency Police Matter 69,764
Illegal Parking 32,345
Illegal Fireworks 28,275
Noise - Vehicle 21,155
Heat/Hot Water 20,746
Street Light Condition 16,770
Blocked Driveway 15,712
Consumer Complaint 13,717
Unsanitary Condition 11,555
Noise 10,146
Street Condition 9,323
Water System 8,669
Damaged Tree 7,743
Plumbing 7,588
Rodent 7,022
Noise - Commercial 7,018
General Construction/Plumbing 6,427
Homeless Person Assistance 6,389
Dirty Conditions 6,091
Sidewalk Condition 5,915
Paint/Plaster 5,736
Traffic Signal Condition 5,458
Abandoned Vehicle 5,173

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Non-Emergency Police Matter 8
2 Rodent 3
3 Street Sign - Missing 3
4 Sidewalk Condition 2
5 Street Condition 2
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 3,328
2 Noise - Street/Sidewalk 3,259
3 Non-Emergency Police Matter 1,139
4 Noise - Vehicle 973
5 Heat/Hot Water 945
Bronx East Tremont, Belmont 1 Noise - Residential 1,803
2 Noise - Street/Sidewalk 1,167
3 Non-Emergency Police Matter 656
4 Heat/Hot Water 534
5 Illegal Parking 404
Bronx Highbridge, Concourse Village 1 Noise - Street/Sidewalk 4,914
2 Noise - Residential 3,176
3 Non-Emergency Police Matter 1,615
4 Noise - Vehicle 1,464
5 Heat/Hot Water 1,438
Bronx Hunts Point, Longwood 1 Noise - Street/Sidewalk 910
2 Noise - Residential 816
3 Non-Emergency Police Matter 637
4 Noise - Vehicle 255
5 Consumer Complaint 251
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 1,475
2 Noise - Street/Sidewalk 1,007
3 Non-Emergency Police Matter 870
4 Illegal Fireworks 383
5 Heat/Hot Water 334
Bronx Morrisania, Crotona Park East 1 Noise - Residential 1,818
2 Noise - Street/Sidewalk 1,507
3 Non-Emergency Police Matter 740
4 Noise - Vehicle 384
5 Heat/Hot Water 358
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,775
2 Non-Emergency Police Matter 760
3 Heat/Hot Water 678
4 Illegal Parking 534
5 Noise - Street/Sidewalk 514
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 1,939
2 Noise - Street/Sidewalk 1,161
3 Illegal Parking 859
4 Non-Emergency Police Matter 722
5 Illegal Fireworks 484
Bronx Soundview, Parkchester 1 Noise - Residential 2,910
2 Noise - Street/Sidewalk 1,524
3 Non-Emergency Police Matter 1,008
4 Heat/Hot Water 687
5 Noise - Vehicle 505
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Noise - Residential 1,390
2 Illegal Parking 924
3 Non-Emergency Police Matter 890
4 Street Light Condition 428
5 Noise - Street/Sidewalk 382
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Street/Sidewalk 3,424
2 Noise - Residential 3,160
3 Heat/Hot Water 1,563
4 Noise - Vehicle 1,252
5 Non-Emergency Police Matter 1,021
Bronx Wakefield, Williamsbridge 1 Noise - Residential 15,769
2 Non-Emergency Police Matter 859
3 Blocked Driveway 701
4 Noise - Street/Sidewalk 592
5 Illegal Parking 568

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Non-Emergency Police Matter 1,193
2 Illegal Parking 791
3 Noise - Residential 753
4 Heat/Hot Water 350
5 Blocked Driveway 289
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,888
2 Noise - Street/Sidewalk 1,714
3 Non-Emergency Police Matter 1,628
4 Illegal Fireworks 685
5 Heat/Hot Water 450
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 1,912
2 Noise - Residential 1,269
3 Non-Emergency Police Matter 870
4 Blocked Driveway 522
5 Noise - Commercial 374
Brooklyn Borough Park, Ocean Parkway 1 Non-Emergency Police Matter 1,753
2 Illegal Parking 724
3 Noise - Residential 703
4 Noise - Street/Sidewalk 401
5 Blocked Driveway 320
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 1,210
2 Non-Emergency Police Matter 1,181
3 Noise - Street/Sidewalk 742
4 Illegal Parking 584
5 Noise 372
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 1,162
2 Noise - Street/Sidewalk 632
3 Non-Emergency Police Matter 593
4 Illegal Fireworks 389
5 Blocked Driveway 250
Brooklyn Bushwick 1 Noise - Residential 3,034
2 Noise - Street/Sidewalk 1,991
3 Non-Emergency Police Matter 1,201
4 Noise - Vehicle 730
5 Illegal Fireworks 534
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,415
2 Illegal Parking 912
3 Non-Emergency Police Matter 893
4 Illegal Fireworks 633
5 Noise - Street/Sidewalk 560
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 745
2 Non-Emergency Police Matter 673
3 Illegal Parking 353
4 Illegal Fireworks 325
5 Noise - Street/Sidewalk 215
Brooklyn Crown Heights North 1 Noise - Residential 1,660
2 Noise - Street/Sidewalk 1,531
3 Non-Emergency Police Matter 935
4 Illegal Fireworks 857
5 Heat/Hot Water 430
Brooklyn Crown Heights South, Wingate 1 Noise - Street/Sidewalk 1,736
2 Noise - Residential 1,528
3 Non-Emergency Police Matter 1,095
4 Illegal Fireworks 913
5 Heat/Hot Water 605
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,925
2 Noise - Street/Sidewalk 830
3 Illegal Fireworks 727
4 Non-Emergency Police Matter 696
5 Heat/Hot Water 599
Brooklyn East New York, Starrett City 1 Noise - Residential 2,305
2 Non-Emergency Police Matter 1,141
3 Noise - Street/Sidewalk 1,080
4 Illegal Parking 765
5 Blocked Driveway 729
Brooklyn Flatbush, Midwood 1 Noise - Residential 2,186
2 Noise - Street/Sidewalk 1,759
3 Non-Emergency Police Matter 1,381
4 Illegal Fireworks 1,341
5 Heat/Hot Water 816
Brooklyn Park Slope, Carroll Gardens 1 Non-Emergency Police Matter 1,037
2 Noise - Residential 807
3 Noise - Street/Sidewalk 645
4 Noise 289
5 Illegal Parking 234
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Non-Emergency Police Matter 1,180
2 Noise - Residential 1,157
3 Illegal Parking 491
4 Noise - Street/Sidewalk 398
5 Damaged Tree 339
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 925
2 Non-Emergency Police Matter 892
3 Noise - Street/Sidewalk 452
4 Illegal Parking 346
5 Illegal Fireworks 256
Brooklyn Williamsburg, Greenpoint 1 Non-Emergency Police Matter 2,756
2 Noise - Residential 2,124
3 Noise - Street/Sidewalk 1,854
4 Illegal Fireworks 935
5 Noise - Vehicle 658

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Non-Emergency Police Matter 840
2 Noise 355
3 Homeless Person Assistance 188
4 Homeless Street Condition 170
5 Noise - Residential 166
Manhattan Central Harlem 1 Noise - Street/Sidewalk 3,858
2 Noise - Residential 2,878
3 Non-Emergency Police Matter 1,706
4 Illegal Fireworks 1,479
5 Heat/Hot Water 730
Manhattan Chelsea, Clinton 1 Non-Emergency Police Matter 1,550
2 Noise - Residential 858
3 Noise - Street/Sidewalk 653
4 Noise 417
5 Homeless Street Condition 381
Manhattan East Harlem 1 Noise - Street/Sidewalk 2,180
2 Noise - Residential 2,133
3 Non-Emergency Police Matter 1,145
4 Illegal Fireworks 903
5 Illegal Parking 428
Manhattan Greenwich Village, Soho 1 Non-Emergency Police Matter 1,491
2 Noise - Residential 405
3 Noise - Street/Sidewalk 329
4 Consumer Complaint 261
5 Noise 214
Manhattan Lower East Side, Chinatown 1 Noise - Residential 2,260
2 Non-Emergency Police Matter 2,159
3 Noise - Street/Sidewalk 1,601
4 Illegal Fireworks 731
5 Consumer Complaint 369
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 2,844
2 Noise - Residential 2,160
3 Non-Emergency Police Matter 958
4 Illegal Fireworks 818
5 Heat/Hot Water 464
Manhattan Midtown Business District 1 Non-Emergency Police Matter 1,070
2 Homeless Person Assistance 534
3 Homeless Street Condition 422
4 Noise - Street/Sidewalk 421
5 Noise 254
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Street/Sidewalk 28
2 Noise - Residential 24
3 General 17
4 Heat/Hot Water 15
5 Paint/Plaster 14
Manhattan Stuyvesant Town, Turtle Bay 1 Non-Emergency Police Matter 1,062
2 Noise - Residential 725
3 Noise 347
4 Noise - Helicopter 306
5 Heat/Hot Water 233
Manhattan Upper East Side 1 Non-Emergency Police Matter 2,053
2 Noise - Residential 713
3 Noise 534
4 Illegal Parking 448
5 Consumer Complaint 279
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 10,887
2 Noise - Residential 4,301
3 Non-Emergency Police Matter 2,510
4 Noise - Vehicle 2,404
5 Illegal Fireworks 2,247
Manhattan West Side, Upper West Side 1 Non-Emergency Police Matter 1,541
2 Noise - Residential 1,161
3 Noise - Street/Sidewalk 1,016
4 Illegal Fireworks 504
5 Noise 463

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Non-Emergency Police Matter 3,009
2 Noise - Residential 1,886
3 Noise - Street/Sidewalk 1,205
4 Illegal Parking 1,055
5 Blocked Driveway 536
Queens Bayside, Douglaston, Little Neck 1 Non-Emergency Police Matter 562
2 Illegal Parking 510
3 Damaged Tree 491
4 Noise - Residential 392
5 Street Light Condition 271
Queens Elmhurst, South Corona 1 Noise - Residential 1,118
2 Non-Emergency Police Matter 580
3 Noise - Street/Sidewalk 534
4 Blocked Driveway 482
5 Heat/Hot Water 422
Queens Flushing, Bay Terrace 1 Noise - Residential 1,780
2 Non-Emergency Police Matter 1,261
3 Illegal Parking 847
4 Noise - Street/Sidewalk 544
5 Blocked Driveway 508
Queens Forest Hills, Rego Park 1 Non-Emergency Police Matter 866
2 Noise - Residential 849
3 Illegal Parking 303
4 Blocked Driveway 212
5 Consumer Complaint 211
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 1,886
2 Noise - Residential 1,316
3 Non-Emergency Police Matter 891
4 Illegal Parking 506
5 Illegal Fireworks 261
Queens Jackson Heights, North Corona 1 Noise - Residential 1,605
2 Non-Emergency Police Matter 1,169
3 Noise - Street/Sidewalk 1,125
4 Noise - Vehicle 631
5 Illegal Parking 588
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,544
2 Non-Emergency Police Matter 1,121
3 Blocked Driveway 773
4 Illegal Parking 759
5 Illegal Fireworks 705
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,926
2 Non-Emergency Police Matter 892
3 Illegal Parking 799
4 Blocked Driveway 444
5 Illegal Fireworks 377
Queens Queens Village, Rosedale 1 Noise - Residential 991
2 Illegal Parking 644
3 Non-Emergency Police Matter 642
4 Damaged Tree 456
5 Illegal Fireworks 436
Queens Ridgewood, Glendale, Maspeth 1 Noise - Residential 2,510
2 Illegal Parking 1,865
3 Non-Emergency Police Matter 1,366
4 Noise - Street/Sidewalk 857
5 Blocked Driveway 589
Queens Sunnyside, Woodside 1 Non-Emergency Police Matter 1,355
2 Noise - Residential 1,221
3 Noise - Street/Sidewalk 677
4 Illegal Parking 673
5 Homeless Person Assistance 520
Queens The Rockaways, Broad Channel 1 Noise - Residential 1,240
2 Illegal Parking 860
3 Non-Emergency Police Matter 556
4 Illegal Fireworks 420
5 Noise - Street/Sidewalk 335
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,942
2 Illegal Parking 1,307
3 Non-Emergency Police Matter 930
4 Blocked Driveway 672
5 Noise - Street/Sidewalk 552

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Non-Emergency Police Matter 840
2 Noise - Residential 626
3 Street Light Condition 350
4 Illegal Parking 274
5 Water System 250
Staten Island Stapleton, Port Richmond 1 Noise - Residential 2,197
2 Non-Emergency Police Matter 1,159
3 Illegal Fireworks 745
4 Illegal Parking 544
5 Street Light Condition 517
Staten Island Tottenville, Woodrow, Great Kills 1 Non-Emergency Police Matter 875
2 Noise - Residential 753
3 Illegal Parking 550
4 Illegal Fireworks 504
5 Missed Collection (All Materials) 432

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData