In support of Governor Inslee’s “Stay Home, Stay Healthy” emergency order, WSDOT moved to widespread and full-time telework in March of 2020. To better understand the effects and determine opportunities to improve teleworking, WSDOT conducted an agency-wide survey from April 15-24, 2020. More than 50 percent of staff responded (Survey PDF)1.

This report contains the following:

  • key survey takeaways
  • summary of open response comments
  • additional analysis
  • large-scale breakdowns and comparisons by regions, divisions, and WSF
  • additional breakdowns by some organizations, departments, and offices

For more information, please contact Michael Wandler at or Christie Stelzig at .

Key Takeaways

  • While the majority of WSDOT respondents (84 percent) never or rarely teleworked before the pandemic, WSDOT was able to convert over 93 percent of respondents’ positions to telework to keep our employees at home and reduce their exposure to COVID-19.
  • Telework satisfaction was very high even in less than ideal conditions.
  • Overall productivity stayed about the same despite significant challenges.
  • WSDOT is currently working to remove technology barriers to productivity; in the future, many of the other barriers people identified can be mitigated by being able to balance telework days and in-office days post-pandemic.
“Telework is an essential component of building a more resilient workplace. This experience is definitely teaching us that fact. I have challenged our department to use this time as an opportunity to embrace telework. That is, to become better supervisors and managers of a remote workforce, and to become better remote workers. I also hope that many of the myths and misconceptions around telework will be dispelled. Telework may not be for everyone and many aren’t eligible, but for those of us that can telework and support teleworkers, we need to embrace and move it forward for workforce development to become an employer of choice with a modern work environment.”
— Respondent Comment
“This [seems to be] a cost effective way to do business; it lowers the number of cars on the roadways thereby reducing carbon into our atmosphere, saves on building space and electricity, and creates an atmosphere of trust with employees.”
— Respondent Comment

Respondents

Before the pandemic, 75 percent of respondents worked primarily in an office and 25 percent were primarily field-based.

Bar graph of “Which description most closely captures your role at WSDOT before COVIDE-19?” showing 75% of employees are office workers.

Work tasks

More than 50 percent of respondents experienced a change to their tasks during the pandemic. This includes people whose duties changed to accommodate working from home and others who pivoted to support pandemic-related work.

Bar graph of “Since COVID-19, how much have your work tasks changed?” showing 57% of employees tasks have changed.

Frequency

Whereas 63 percent of respondents had never teleworked before the pandemic, survey participants indicated that WSDOT was able to convert more than 93 percent of respondents’ positions to telework assignments.

Bar graph of “Befor the pandemic, how often did you telework?” showing 63% of employees never teleworked.

Bar graph of “During the past week, how did you spend the majority of your work hours?” showing 94% of employees teleworked.

Productivity

While productivity increased or decreased for individual respondents, the overall amount of productivity remained the same.

Bar graph of “During the past week, how productive have you been while working?” showing 41% of employees are about the same.

“I work in the central sign shop as a fabricator, I obviously can’t make signs at home but I have enjoyed the opportunity to do on-line training as well as some focus on home and family, I’m 67 and I appreciate the opportunity to be able to stay home and safe from this virus”
— Respondent Comment
“Initially, I was concerned that I would have to make a huge adjustment to the change, but I feel that I have been more productive working from home. I think a hybrid schedule option would be beneficial to WSDOT and its users.”
— Respondent Comment

What helped employees be more productive while teleworking?

The most commonly selected factors were:

  • Fewer workday interruptions
  • More comfortable working environment
  • Less socializing
  • Eliminated stressful commute
“I have had occasional connectivity issues for data, but it generally has been very good and reliable. My teleworking has been far more productive than I had anticipated and I feel very satisfied that I am making a positive contribution to our agency.”
— Respondent Comment
“Totally eye opening experience. Use of the technology to connect with others has been outstanding. Still learning the tools, but doing very well.”
— Respondent Comment
“…As time goes on, it’s becoming more comfortable, and much easier to develop routines and work-arounds…”
— Respondent Comment
“I assumed I would not enjoy teleworking but it turns out that I am more focused, productive, and love it. It’s a win-win for me and the department.”
— Respondent Comment
“…I appreciate the opportunity [to telework] and I believe that I am getting more done due to the peace and quiet. No interruptions.”
— Respondent Comment
“I wished our office had let us do this sooner. It saves me time stuck in traffic every day. I feel productive and I love the fact I don’t get the interruptions that sometimes come from small chat in the office setting.”
— Respondent Comment
“…The ability to telework has eliminated that stressful experience of commuting and has lowered my stress level to where I am refreshed and more energized start to finish.”
— Respondent Comment

Bar graph of “What, if anything, is helping your productivity?” showing the top answer is fewer workday interuptions.

What barriers to productivity did employees experience while teleworking?

The most commonly selected factors were:

  • Workstation was not as functional
  • Lack of access to work systems, files, and equipment
  • Limited VPN access, loss of connection, virtual desktop is slow
  • Lack of social connection

Additionally the lowest ranked barrier was “lack of supervisor support” (less than 4%). Literature before the pandemic suggests that support from leadership contributes to a successful telework program2,3.

“Going from 2 big monitors to a small screen laptop has been the biggest challenge for me. Sometimes I have to have multiple applications open at the same time and have to navigate through them, instead of being to see them all at once. Not being able to print and file documents has been another challenge…”
— Respondent Comment
“Having WSDOT provided computer equipment has been very helpful/essential. My ergonomics would be better with my work chair and sit/stand desk extension (placed on top of a normal desk). I have heard from others that they have had struggles with not having the right equipment at home or internet issues…”
— Respondent Comment
“The biggest issue has been with VPN and accessing large files on the network. This has been getting better overtime though.”
— Respondent Comment
“One of the biggest challenges is loss of access to printing. In the office, I would often print a document to rapidly mark it up and highlight relevant material. This frees up my monitors for reference material and developing CAD files and calculations…”
— Respondent Comment
“Part of going to work is for my social interaction and I miss that. It is also harder to explain things without being in person to point to things or draw pictures or print things out. Body language is lacking and is definitely part of communication.”
— Respondent Comment
“This current telework is different as we have several people in our household all teleworking where under normal conditions, that would not be the case. Having enough space at home has been an issue.”
— Respondent Comment

Bar graph of “What, if anything, is a barrier to your productivity?” showing the top answer is work station is not functional.

Satisfaction

Despite considerable challenges, more than 70 percent of respondents were somewhat or very satisfied with teleworking.

Bar graph of “How do you feel about your overall telework experience?” showing that 40% of employees are very satisfied.

“Telework has given us the time to become more familiar with the resources available to our team. To allow us to use state provided tools to obtain more knowledge and become more efficient with them. I believe we will all gain something positive through this opportunity.”
— Respondent Comment
“…Overall my telework experience has been pleasant, and as a manager I think I will allow my direct reports to telework more in the future if they choose.”
— Respondent Comment

Open Response Comments

We received 1,441 open response comments (40 percent of respondents). Staff reviewed these comments and discovered the majority of them fell into one of four categories. The quotations below represent the most common themes and viewpoints.

Bar graph of open response comments showing most comments are on general telework.

General Telework

“I have never telework(ed) before - I was surprised how effective it can be with the right tools…”
— Respondent Comment
“I am hoping this experience will open the door for more teleworking opportunities in the future when we get back to our ‘New Normal’.”
— Respondent Comment
“I enjoy the ability to telework. I am disappointed that I don’t enjoy it as much as I thought I would. I think going from zero to one hundred didn’t help that. I think in the future the ability to telework would be beneficial, just not all the time. Maybe a few times a month to once or twice a week.”
— Respondent Comment
“I’ve teleworked before with little to no issues. I think it’s more difficult to evaluate my productivity now, because I feel the biggest impact to my productivity is my mental health. I live alone, so the isolation, combined with the anxiety around the pandemic has been incredibly stressful. In general, I’ve been able to keep up with my work, but there are some days where the stress of the current crisis makes it incredibly difficult to get work done.”
— Respondent Comment
“The biggest issue is that I need a more comfortable chair at home and my monitor is a bit too small…”
— Respondent Comment
“I work way more hours than I do in the office (sometimes 5 more on top of a work day). I already put in a lot of extra time for work, but I have a hard time putting it away when it’s at home.”
— Respondent Comment

IT

“My group has been checking in each morning via Microsoft Teams. It has been very beneficial in staying connected as a group. I encourage IT to continue [to] add additional functionality to Teams.”
— Respondent Comment
“…Connectivity is the great and most disruptive issue myself and my coworkers have dealt with. There are time when working in InRoads/MicroStation that the network connection gets so bad and then disconnects, that it will shut down InRoads and permanently lock down files…”
— Respondent Comment
“I was unable to hook up to my printer and do not have a scanner. These are critical to my coordinating with agencies.”
— Respondent Comment
“Workplace interruptions have been taken place by network interruptions, but I feel more productive at home than at work.”
— Respondent Comment

Field Work

“As a Highway Maintenance Worker, I see a lot of things that need attention on the highways that require a team to repair. It’s very disheartening to see things that need done, while I am unable to work with a team to address these needs. (i.e. vegetation control, guardrail repairs, etc.).”
— Respondent Comment
“My position is field engineer, while I am keeping busy with office type work I feel we are not getting our field projects done and it concerns me what the cost will be in the future.”
— Respondent Comment
“Knowledge is power. This time frame we are in gives us the opportunity to dig in and study our manuals on maintenance and safety and to stay abreast of our duties and responsibilities and changes to our organization in this time frame we are in. I also enjoy sharing info with the crew to help us in our quest to help further our skills on the road we are on.”
— Respondent Comment

Kids/Family

“My actual teleworking experience is going well but the demands due to school closures changes that experience dramatically.”
— Respondent Comment
“I have 2 children home schooling now. I am working some untraditional hours. Great support from Management.”
— Respondent Comment
“Teleworking has gone well, homeschooling children due to school closure has provided the most difficult challenge. I have had to work later into the evenings to compensate.”
— Respondent Comment

Additional Analysis

Satisfaction and Productivity

We analyzed productivity and satisfaction responses to see if there were trends or relationships (correlations) that might be of interest.

These were the factors most commonly associated with respondents who indicated high levels of both productivity and satisfaction (in descending order):

  • Comfortable environment
  • Targeted meetings
  • Elimination of stressful and long commutes
  • Less socializing
  • Clear communication
  • Clear priorities

These were the factors most commonly associated with respondents who indicated low levels of both productivity and satisfaction (in descending order):

  • Change of duties to less energizing work
  • Change of work duties related to COVID-19
  • Lack of coworker interaction
  • Lack of private space
  • Not functional work station
  • Distractions
  • Lack of access to work files

WSDOT-owned workstations

Productivity and satisfaction were similar among respondents who used a personal device or had a WSDOT-owned device.

Bar graph of productivity by personal and WSDOT-devices showing similar productivity.

Bar graph of satisfaction by personal and WSDOT-devices showing similar satisfaction

Internet Connectivity

Respondents who experienced connectivity issues had lower levels of productivity and satisfaction, as compared to their counterparts who didn’t list internet connectivity as a barrier.

Bar graph of productivity by internet connectivity showing skew towards less productivity.

Bar graph of satisfaction by internet connectivity showing skew towards more satisfaction

Role

Respondents who were office workers had higher levels of productivity and satisfaction, as compared to respondents who were field-based.

Bar graph of productivity by role showing higher productivity for office workers than field workers.

Bar graph of satisfaction by role showing higher satisfaction for office workers than field workers

Less socializing

The third of respondents who selected “less socializing” as a productivity booster had higher levels of overall productivity and much higher levels of satisfaction, as compared to those who did next select it.

Bar graph of productivity by less socializing as a productivity booster showing higher productivity for those who listed less socializing as a productivity booster than those who did not.

Bar graph of satisfaction by less socializing as a productivity booster showing higher satisfaction for those who listed less socializing as a productivity booster than those who did not.

Lack of social connection

Conversely, the 30 percent of respondents who selected “lack of social connection” as a productivity barrier had somewhat lower levels of overall productivity and satisfaction, as compared to those who did not select it.

Bar graph of productivity by lack of social connection as a productivity barriers showing higher productivity for those who did not list this as a barrier.

Bar graph of satisfaction by lack of social connection as a productivity booster showing higher satisfaction for those who did not list this as a barrier.

Respondents new to telework

Because there were so many respondents new to telework, we further examined the productivity and satisfaction levels of the 84 percent of them who reported that they had never or rarely teleworked before the pandemic split into office and field workers.

Bar graph of employees who did not previously telework that are more productive and satisfied.

Division Same or more productive AND same or more satisfied Percent
Eastern Region 89 49%
North Central Region 51 47%
Northwest Region 261 59%
Olympic Region 211 54%
South Central Region 118 50%
Southwest Region 98 53%

Common productivity boosters for satisfied, productive respondents included fewer workday interruptions and a comfortable environment while common barriers that were citied included the work station not being as functional and lack of social connections.

Plot of top three boosters of productivity by division.

Plot of top three barriers to productivity by division.

Respondents who had regularly teleworked

We also investigated the opposite: were there any respondents who regularly teleworked before COVID-19 that were less satisfied and less productive?

We found only eight respondents (less than one percent of survey participants) who regularly teleworked before COVID-19 who were less satisfied and less productive.

Breakdowns by regions, divisions, and WSF

Region

Eastern

Bar graph of work tasks in Eastern region

Bar graph of how often respondents teleworked before the pandemic in the Eastern region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Eastern region.

Bar graph of telework productivity in the Eastern region

Bar graph of what helped telework productivity in the Eastern region

Bar graph of what barriers to telework were for the Eastern region

Bar graph of telework satisfaction in the Eastern region

Bar graph of productivity by computer ownership in the Eastern region

Bar graph of satisfaction by computer ownership in the Eastern region

Bar graph of productivity by internet connection in the Eastern region

Bar graph of satisfaction by internet connection in the Eastern region

Bar graph of productivity by role for eastern region.

Bar graph of satisfaction by role for eastern region

Bar graph of productivity by less socializing as a productivity booster for eastern region.

Bar graph of satisfaction by less socializing as a productivity booster for eastern region.

Bar graph of productivity by lack of social connection as a productivity barrier for eastern region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for eastern region.

North Central

Bar graph of work tasks in North Central region

Bar graph of how often respondents teleworked before the pandemic in the North Central region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for North Central region.

Bar graph of telework productivity in the North Central region

Bar graph of what helped telework productivity in the North Central region

Bar graph of what barriers to telework were for the North Central region

Bar graph of telework satisfaction in the North Central region

Bar graph of productivity by computer ownership in the North Central region

Bar graph of satisfaction by computer ownership in the North Central region

Bar graph of productivity by internet connection in the North Central region

Bar graph of satisfaction by internet connection in the North Central region

Bar graph of productivity by role for northcentral region.

Bar graph of satisfaction by role for northcentral region

Bar graph of productivity by less socializing as a productivity booster for northcentral region.

Bar graph of satisfaction by less socializing as a productivity booster for northcentral region.

Bar graph of productivity by lack of social connection as a productivity barrier for northcentral region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for northcentral region.

Northwest

Bar graph of work tasks in NorthWest region

Bar graph of how often respondents teleworked before the pandemic in the Northwest region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Northwest region.

Bar graph of telework productivity in the Northwest region

Bar graph of what helped telework productivity in the Northwest region

Bar graph of what barriers to telework were for the Northwest region

Bar graph of telework satisfaction in the Northwest region

Bar graph of productivity by computer ownership in the Northwest region

Bar graph of satisfaction by computer ownership in the Northwest region

Bar graph of productivity by internet connection in the Northwest region

Bar graph of satisfaction by internet connection in the Northwest region

Bar graph of productivity by role for northwest region.

Bar graph of satisfaction by role for northwest region

Bar graph of productivity by less socializing as a productivity booster for northwest region.

Bar graph of satisfaction by less socializing as a productivity booster for northwest region.

Bar graph of productivity by lack of social connection as a productivity barrier for northwest region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for northwest region.

Olympic

Bar graph of work tasks in Olympic region

Bar graph of how often respondents teleworked before the pandemic in the Olympic region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Olympic region.

Bar graph of telework productivity in the Olympic region

Bar graph of what helped telework productivity in the Olympic region

Bar graph of what barriers to telework were for the Olympic region

Bar graph of telework satisfaction in the Olympic region

Bar graph of productivity by computer ownership in the Olympic region

Bar graph of satisfaction by computer ownership in the Olympic region

Bar graph of productivity by internet connection in the Olympic region

Bar graph of satisfaction by internet connection in the Olympic region

Bar graph of productivity by role for olympic region.

Bar graph of satisfaction by role for olympic region

Bar graph of productivity by less socializing as a productivity booster for olympic region.

Bar graph of satisfaction by less socializing as a productivity booster for olympic region.

Bar graph of productivity by lack of social connection as a productivity barrier for olympic region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for olympic region.

South Central

Bar graph of work tasks in South Central region

Bar graph of how often respondents teleworked before the pandemic in the South Central region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for South Central region.

Bar graph of telework productivity in the South Central region

Bar graph of what helped telework productivity in the South Central region

Bar graph of what barriers to telework were for the South Central region

Bar graph of telework satisfaction in the South Central region Bar graph of productivity by computer ownership in the South Central region

Bar graph of satisfaction by computer ownership in the South Central region

Bar graph of productivity by internet connection in the South Central region

Bar graph of satisfaction by internet connection in the South Central region

Bar graph of productivity by role for southcentral region.

Bar graph of satisfaction by role for southcentral region

Bar graph of productivity by less socializing as a productivity booster for southcentral region.

Bar graph of satisfaction by less socializing as a productivity booster for southcentral region.

Bar graph of productivity by lack of social connection as a productivity barrier for southcentral region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for southcentral region.

Southwest

Bar graph of work tasks in Southwest region

Bar graph of how often respondents teleworked before the pandemic in the Southwest region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Southwest region.

Bar graph of telework productivity in the Southwest region

Bar graph of what helped telework productivity in the Southwest region

Bar graph of what barriers to telework were for the Southwest region

Bar graph of telework satisfaction in the Southwest region Bar graph of productivity by computer ownership in the Southwest region

Bar graph of satisfaction by computer ownership in the Southwest region

Bar graph of productivity by internet connection in the Southwest region

Bar graph of satisfaction by internet connection in the Southwest region

Bar graph of productivity by role for southwest region.

Bar graph of satisfaction by role for southwest region

Bar graph of productivity by less socializing as a productivity booster for southwest region.

Bar graph of satisfaction by less socializing as a productivity booster for southwest region.

Bar graph of productivity by lack of social connection as a productivity barrier for southwest region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for southwest region.

Headquarters

Bar graph of work tasks in Headquarters region

Bar graph of how often respondents teleworked before the pandemic in the Headquarters region

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Headquarters.

Bar graph of telework productivity in the Headquarters region

Bar graph of what helped telework productivity in the Headquarters region

Bar graph of what barriers to telework were for the Headquarters region

Bar graph of telework satisfaction in the Headquarters region

Bar graph of productivity by computer ownership in the Headquarters region

Bar graph of satisfaction by computer ownership in the Headquarters region

Bar graph of productivity by internet connection in the Headquarters region

Bar graph of satisfaction by internet connection in the Headquarters region

Bar graph of productivity by role for Headquarters region.

Bar graph of satisfaction by role for Headquarters region

Bar graph of productivity by less socializing as a productivity booster for Headquarters region.

Bar graph of satisfaction by less socializing as a productivity booster for Headquarters region.

Bar graph of productivity by lack of social connection as a productivity barrier for Headquarters region.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Headquarters region.

Mega Projects

Bar graph of work tasks in Megaregion

Bar graph of how often respondents teleworked before the pandemic in the Megaregion

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Mega projects.

Bar graph of telework productivity in the Megaregion

Bar graph of what helped telework productivity in the Megaregion

Bar graph of what barriers to telework were for the Megaregion

Bar graph of telework satisfaction in the Megaregion

Bar graph of productivity by computer ownership in the Megaregion

Bar graph of satisfaction by computer ownership in the Megaregion

Bar graph of productivity by internet connection in the Megaregion

Bar graph of satisfaction by internet connection in the Megaregion

Bar graph of productivity by role for Megaregion.

Bar graph of satisfaction by role for Megaregion

Bar graph of productivity by less socializing as a productivity booster for Megaregion.

Bar graph of satisfaction by less socializing as a productivity booster for Megaregion.

Bar graph of productivity by lack of social connection as a productivity barrier for Megaregion.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Megaregion.

Urban Mobility and Access

Bar graph of work tasks in Urban Mobility and Access

Bar graph of how often respondents teleworked before the pandemic in the Urban Mobility and Access

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Urban Mobility and Access.

Bar graph of telework productivity in the Urban Mobility and Access

Bar graph of what helped telework productivity in the Urban Mobility and Access

Bar graph of what barriers to telework were for the Urban Mobility and Access

Bar graph of telework satisfaction in the Urban Mobility and Access

Bar graph of productivity by computer ownership in the Urban Mobility and Access

Bar graph of satisfaction by computer ownership in the Urban Mobility and Access

Bar graph of productivity by internet connection in the Urban Mobility and Access

Bar graph of satisfaction by internet connection in the Urban Mobility and Access

Bar graph of productivity by role for Urban Mobility and Access.

Bar graph of satisfaction by role for Urban Mobility and Access

Bar graph of productivity by less socializing as a productivity booster for Urban Mobility and Access.

Bar graph of satisfaction by less socializing as a productivity booster for Urban Mobility and Access.

Bar graph of productivity by lack of social connection as a productivity barrier for Urban Mobility and Access.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Urban Mobility and Access.

Washington State Ferries

Bar graph of work tasks in Washington State Ferries

Bar graph of how often respondents teleworked before the pandemic in the Washington State Ferries

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Washington State Ferries.

Bar graph of telework productivity in the Washington State Ferries

Bar graph of what helped telework productivity in the Washington State Ferries

Bar graph of what barriers to telework were for the Washington State Ferries

Bar graph of telework satisfaction in the Washington State Ferries

Bar graph of productivity by computer ownership in the Washington State Ferries

Bar graph of satisfaction by computer ownership in the Washington State Ferries

Bar graph of productivity by internet connection in the Washington State Ferries

Bar graph of satisfaction by internet connection in the Washington State Ferries

Bar graph of productivity by role for Washington State Ferries.

Bar graph of satisfaction by role for Washington State Ferries

Bar graph of productivity by less socializing as a productivity booster for Washington State Ferries.

Bar graph of satisfaction by less socializing as a productivity booster for Washington State Ferries.

Bar graph of productivity by lack of social connection as a productivity barrier for Washington State Ferries.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Washington State Ferries.

Regional Comparison

Tasks

Percent of respondents by region and task.
Region No change Less than 50 percent More than 50 percent
Eastern 31 37 32
North Central 31 36 32
Northwest 47 29 25
Olympic 34 29 37
South Central 31 31 38
Southwest 38 34 29
WSDOT 37 31 32

Frequency

Percent of respondents by region and frequency of teleworking prior to COVID-19.
Region Never Rarely Often Usually
Eastern 81 14 3 2
North Central 85 10 5 0
Northwest 73 19 7 2
Olympic 80 10 9 1
South Central 81 11 8 1
Southwest 68 20 11 1
WSDOT 77 14 8 1
Percent of respondents by region and majority of time during work hours.
Region Telework Non-telework Took leave
Eastern 91 8 2
North Central 91 9 0
Northwest 92 6 1
Olympic 94 5 2
South Central 93 5 2
Southwest 95 4 1
WSDOT 93 6 1

Productivity

Percent of respondents by region and productivity.
Region Much more productive than before Somewhat more productive than before About the same Somewhat less productive than before Much less productive than before
Eastern 9 12 39 27 13
North Central 6 13 42 29 10
Northwest 12 17 43 22 6
Olympic 8 16 43 26 6
South Central 8 17 38 29 8
Southwest 8 15 45 26 8
WSDOT 9 16 42 25 8

Satisfaction

Percent of respondents by region and satisfaction.
Region Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied I did not telework
Eastern 30 27 27 8 4 4
North Central 29 29 29 8 3 1
Northwest 41 31 17 8 1 2
Olympic 37 31 21 5 2 3
South Central 31 28 26 8 4 3
Southwest 39 34 19 6 0 3
WSDOT 36 30 22 7 2 3

Breakdowns by Organizations, Departments, and Offices

Organizations4

Accounting and Financial Services

Bar graph of work tasks in Accounting and Financial Services

Bar graph of how often respondents teleworked before the pandemic in the Accounting and Financial Services

Bar graph of “During the past week, how did you spend the majority of your work hours?” forAccounting and Financial Services.

Bar graph of telework productivity in the Accounting and Financial Services

Bar graph of what helped telework productivity in the Accounting and Financial Services

Bar graph of what barriers to telework were for the Accounting and Financial Services

Bar graph of telework satisfaction in the Accounting and Financial Services

Bar graph of productivity by computer ownership in the Accounting and Financial Services

Bar graph of satisfaction by computer ownership in the Accounting and Financial Services

Bar graph of productivity by internet connection in the Accounting and Financial Services

Bar graph of satisfaction by internet connection in the Accounting and Financial Services

Bar graph of productivity by role for Accounting and Financial Services.

Bar graph of satisfaction by role for Accounting and Financial Services

Bar graph of productivity by less socializing as a productivity booster for Accounting and Financial Services.

Bar graph of satisfaction by less socializing as a productivity booster for Accounting and Financial Services.

Bar graph of productivity by lack of social connection as a productivity barrier for Accounting and Financial Services.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Accounting and Financial Services.

Bridge and Structures

Bar graph of work tasks in Bridge and Structures

Bar graph of how often respondents teleworked before the pandemic in the Bridge and Structures

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Bridge and Structures.

Bar graph of telework productivity in the Bridge and Structures

Bar graph of what helped telework productivity in the Bridge and Structures

Bar graph of what barriers to telework were for the Bridge and Structures

Bar graph of telework satisfaction in the Bridge and Structures

Bar graph of productivity by computer ownership in the Bridge and Structures

Bar graph of satisfaction by computer ownership in the Bridge and Structures

Bar graph of productivity by internet connection in the Bridge and Structures

Bar graph of satisfaction by internet connection in the Bridge and Structures

Bar graph of productivity by role for Bridge and Structures.

Bar graph of satisfaction by role for Bridge and Structures

Bar graph of productivity by less socializing as a productivity booster for Bridge and Structures.

Bar graph of satisfaction by less socializing as a productivity booster for Bridge and Structures.

Bar graph of productivity by lack of social connection as a productivity barrier for Bridge and Structures.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Bridge and Structures.

Capital Facilities Offices

Bar graph of work tasks in Capital Facilities Offices

Bar graph of how often respondents teleworked before the pandemic in the Capital Facilities Offices

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Capital Facilities.

Bar graph of telework productivity in the Capital Facilities Offices

Bar graph of what helped telework productivity in the Capital Facilities Offices

Bar graph of what barriers to telework were for the Capital Facilities Offices

Bar graph of telework satisfaction in the Capital Facilities Offices

Bar graph of productivity by computer ownership in the Capital Facilities Offices

Bar graph of satisfaction by computer ownership in the Capital Facilities Offices

Bar graph of productivity by internet connection in the Capital Facilities Offices

Bar graph of satisfaction by internet connection in the Capital Facilities Offices

Bar graph of productivity by role for Capital Facilities Offices.

Bar graph of satisfaction by role for Capital Facilities Offices

Bar graph of productivity by less socializing as a productivity booster for Capital Facilities Offices.

Bar graph of satisfaction by less socializing as a productivity booster for Capital Facilities Offices.

Bar graph of productivity by lack of social connection as a productivity barrier for Capital Facilities Offices.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Capital Facilities Offices.

Capital Program Development and Management

Bar graph of work tasks in Capital Program Development and Management

Bar graph of how often respondents teleworked before the pandemic in the Capital Program Development and Management

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Capital Program Development and Management.

Bar graph of telework productivity in the Capital Program Development and Management

Bar graph of what helped telework productivity in the Capital Program Development and Management

Bar graph of what barriers to telework were for the Capital Program Development and Management

Bar graph of telework satisfaction in the Capital Program Development and Management

Bar graph of productivity by computer ownership in the Capital Program Development and Management

Bar graph of satisfaction by computer ownership in the Capital Program Development and Management

Bar graph of productivity by internet connection in the Capital Program Development and Management

Bar graph of satisfaction by internet connection in the Capital Program Development and Management

Bar graph of productivity by role for Capital Program Development and Management.

Bar graph of satisfaction by role for Capital Program Development and Management

Bar graph of productivity by less socializing as a productivity booster for Capital Program Development and Management.

Bar graph of satisfaction by less socializing as a productivity booster for Capital Program Development and Management.

Bar graph of productivity by lack of social connection as a productivity barrier for Capital Program Development and Management.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Capital Program Development and Management.

Construction Materials

Bar graph of work tasks in Construction Materials

Bar graph of how often respondents teleworked before the pandemic in the Construction Materials

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Construction Materials.

Bar graph of telework productivity in the Construction Materials

Bar graph of what helped telework productivity in the Construction Materials

Bar graph of what barriers to telework were for the Construction Materials

Bar graph of telework satisfaction in the Construction Materials

Bar graph of productivity by computer ownership in the Construction Materials

Bar graph of satisfaction by computer ownership in the Construction Materials

Bar graph of productivity by internet connection in the Construction Materials

Bar graph of satisfaction by internet connection in the Construction Materials

Bar graph of productivity by role for Construction Materials.

Bar graph of satisfaction by role for Construction Materials

Bar graph of productivity by less socializing as a productivity booster for Construction Materials.

Bar graph of satisfaction by less socializing as a productivity booster for Construction Materials.

Bar graph of productivity by lack of social connection as a productivity barrier for Construction Materials.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Construction Materials.

Development Office

Bar graph of work tasks in Development Office

Bar graph of how often respondents teleworked before the pandemic in the Development Office

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Development.

Bar graph of telework productivity in the Development Office

Bar graph of what helped telework productivity in the Development Office

Bar graph of what barriers to telework were for the Development Office

Bar graph of telework satisfaction in the Development Office

Bar graph of productivity by computer ownership in the Development Office

Bar graph of satisfaction by computer ownership in the Development Office

Bar graph of productivity by internet connection in the Development Office

Bar graph of satisfaction by internet connection in the Development Office

Bar graph of productivity by role for Development Office.

Bar graph of satisfaction by role for Development Office

Bar graph of productivity by less socializing as a productivity booster for Development Office.

Bar graph of satisfaction by less socializing as a productivity booster for Development Office.

Bar graph of productivity by lack of social connection as a productivity barrier for Development Office.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Development Office.

Environmental Services Office

Bar graph of work tasks in Environmental Services Office

Bar graph of how often respondents teleworked before the pandemic in the Environmental Services Office

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Environmental Services.

Bar graph of telework productivity in the Environmental Services Office

Bar graph of what helped telework productivity in the Environmental Services Office

Bar graph of what barriers to telework were for the Environmental Services Office

Bar graph of telework satisfaction in the Environmental Services Office

Bar graph of productivity by computer ownership in the Environmental Services Office

Bar graph of satisfaction by computer ownership in the Environmental Services Office

Bar graph of productivity by internet connection in the Environmental Services Office

Bar graph of satisfaction by internet connection in the Environmental Services Office

Bar graph of productivity by role for Environmental Services Office.

Bar graph of satisfaction by role for Environmental Services Office

Bar graph of productivity by less socializing as a productivity booster for Environmental Services Office.

Bar graph of satisfaction by less socializing as a productivity booster for Environmental Services Office.

Bar graph of productivity by lack of social connection as a productivity barrier for Environmental Services Office.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Environmental Services Office.

Geotechnical Office

Bar graph of work tasks in Geotechnical Office

Bar graph of how often respondents teleworked before the pandemic in the Geotechnical Office

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Geotechnical.

Bar graph of telework productivity in the Geotechnical Office

Bar graph of what helped telework productivity in the Geotechnical Office

Bar graph of what barriers to telework were for the Geotechnical Office

Bar graph of telework satisfaction in the Geotechnical Office

Bar graph of productivity by computer ownership in the Geotechnical Office

Bar graph of satisfaction by computer ownership in the Geotechnical Office

Bar graph of productivity by internet connection in the Geotechnical Office

Bar graph of satisfaction by internet connection in the Geotechnical Office

Bar graph of productivity by role for Geotechnical Office.

Bar graph of satisfaction by role for Geotechnical Office

Bar graph of productivity by less socializing as a productivity booster for Geotechnical Office.

Bar graph of satisfaction by less socializing as a productivity booster for Geotechnical Office.

Bar graph of productivity by lack of social connection as a productivity barrier for Geotechnical Office.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Geotechnical Office.

Human Resources and Safety

Bar graph of work tasks in Human Resources and Safety

Bar graph of how often respondents teleworked before the pandemic in the Human Resources and Safety

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Human Resources and Safety.

Bar graph of telework productivity in the Human Resources and Safety

Bar graph of what helped telework productivity in the Human Resources and Safety

Bar graph of what barriers to telework were for the Human Resources and Safety

Bar graph of telework satisfaction in the Human Resources and Safety

Bar graph of productivity by computer ownership in the Human Resources and Safety

Bar graph of satisfaction by computer ownership in the Human Resources and Safety

Bar graph of productivity by internet connection in the Human Resources and Safety

Bar graph of satisfaction by internet connection in the Human Resources and Safety

Bar graph of productivity by role for Human Resources and Safety.

Bar graph of satisfaction by role for Human Resources and Safety

Bar graph of productivity by less socializing as a productivity booster for Human Resources and Safety.

Bar graph of satisfaction by less socializing as a productivity booster for Human Resources and Safety.

Bar graph of productivity by lack of social connection as a productivity barrier for Human Resources and Safety.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Human Resources and Safety.

I-405 Mega Project

Bar graph of work tasks in I-405 Mega Project

Bar graph of how often respondents teleworked before the pandemic in the I-405 Mega Project

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the I-405 Mega Project.

Bar graph of telework productivity in the I-405 Mega Project

Bar graph of what helped telework productivity in the I-405 Mega Project

Bar graph of what barriers to telework were for the I-405 Mega Project

Bar graph of telework satisfaction in the I-405 Mega Project

Bar graph of productivity by computer ownership in the I-405 Mega Project

Bar graph of satisfaction by computer ownership in the I-405 Mega Project

Bar graph of productivity by internet connection in the I-405 Mega Project

Bar graph of satisfaction by internet connection in the I-405 Mega Project

Bar graph of productivity by role for I-405 Mega Project.

Bar graph of satisfaction by role for I-405 Mega Project

Bar graph of productivity by less socializing as a productivity booster for I-405 Mega Project.

Bar graph of satisfaction by less socializing as a productivity booster for I-405 Mega Project.

Bar graph of productivity by lack of social connection as a productivity barrier for I-405 Mega Project.

Bar graph of satisfaction by lack of social connection as a productivity barrier for I-405 Mega Project.

Information Technology Division (ITD)

Bar graph of work tasks in Information Technology Division (ITD)

Bar graph of how often respondents teleworked before the pandemic in the Information Technology Division (ITD)

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Information Technology Division (ITD).

Bar graph of telework productivity in the Information Technology Division (ITD)

Bar graph of what helped telework productivity in the Information Technology Division (ITD)

Bar graph of what barriers to telework were for the Information Technology Division (ITD)

Bar graph of telework satisfaction in the Information Technology Division (ITD)

Bar graph of productivity by computer ownership in the Information Technology Division (ITD)

Bar graph of satisfaction by computer ownership in the Information Technology Division (ITD)

Bar graph of productivity by internet connection in the Information Technology Division (ITD)

Bar graph of satisfaction by internet connection in the Information Technology Division (ITD)

Bar graph of productivity by role for Information Technology Division (ITD).

Bar graph of satisfaction by role for Information Technology Division (ITD)

Bar graph of productivity by less socializing as a productivity booster for Information Technology Division (ITD).

Bar graph of satisfaction by less socializing as a productivity booster for Information Technology Division (ITD).

Bar graph of productivity by lack of social connection as a productivity barrier for Information Technology Division (ITD).

Bar graph of satisfaction by lack of social connection as a productivity barrier for Information Technology Division (ITD).

Intelligent Transportation Systems

Bar graph of work tasks in Intelligent Transportation Systems

Bar graph of how often respondents teleworked before the pandemic in the Intelligent Transportation Systems

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Intelligent Transportation Systems.

Bar graph of telework productivity in the Intelligent Transportation Systems

Bar graph of what helped telework productivity in the Intelligent Transportation Systems

Bar graph of what barriers to telework were for the Intelligent Transportation Systems

Bar graph of telework satisfaction in the Intelligent Transportation Systems

Bar graph of productivity by computer ownership in the Intelligent Transportation Systems

Bar graph of satisfaction by computer ownership in the Intelligent Transportation Systems

Bar graph of productivity by internet connection in the Intelligent Transportation Systems

Bar graph of satisfaction by internet connection in the Intelligent Transportation Systems

Bar graph of productivity by role for Intelligent Transportation Systems.

Bar graph of satisfaction by role for Intelligent Transportation Systems

Bar graph of productivity by less socializing as a productivity booster for Intelligent Transportation Systems.

Bar graph of satisfaction by less socializing as a productivity booster for Intelligent Transportation Systems.

Bar graph of productivity by lack of social connection as a productivity barrier for Intelligent Transportation Systems.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Intelligent Transportation Systems.

Local Programs Division

Bar graph of work tasks in Local Programs Division

Bar graph of how often respondents teleworked before the pandemic in the Local Programs Division

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Local Programs Division.

Bar graph of telework productivity in the Local Programs Division

Bar graph of what helped telework productivity in the Local Programs Division

Bar graph of what barriers to telework were for the Local Programs Division

Bar graph of telework satisfaction in the Local Programs Division

Bar graph of productivity by computer ownership in the Local Programs Division

Bar graph of satisfaction by computer ownership in the Local Programs Division

Bar graph of productivity by internet connection in the Local Programs Division

Bar graph of satisfaction by internet connection in the Local Programs Division

Bar graph of productivity by role for Local Programs Division.

Bar graph of satisfaction by role for Local Programs Division

Bar graph of productivity by less socializing as a productivity booster for Local Programs Division.

Bar graph of satisfaction by less socializing as a productivity booster for Local Programs Division.

Bar graph of productivity by lack of social connection as a productivity barrier for Local Programs Division.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Local Programs Division.

Maintenance

Bar graph of work tasks in Maintenance

Bar graph of how often respondents teleworked before the pandemic in the Maintenance

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Maintenance.

Bar graph of telework productivity in the Maintenance

Bar graph of what helped telework productivity in the Maintenance

Bar graph of what barriers to telework were for the Maintenance

Bar graph of telework satisfaction in the Maintenance

Bar graph of productivity by computer ownership in the Maintenance

Bar graph of satisfaction by computer ownership in the Maintenance

Bar graph of productivity by internet connection in the Maintenance

Bar graph of satisfaction by internet connection in the Maintenance

Bar graph of productivity by role for Maintenance.

Bar graph of satisfaction by role for Maintenance

Bar graph of productivity by less socializing as a productivity booster for Maintenance.

Bar graph of satisfaction by less socializing as a productivity booster for Maintenance.

Bar graph of productivity by lack of social connection as a productivity barrier for Maintenance.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Maintenance.

Multimodal Planning Division

Bar graph of work tasks in Multimodal Planning Division

Bar graph of how often respondents teleworked before the pandemic in the Multimodal Planning Division

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Multimodal Planning Division.

Bar graph of telework productivity in the Multimodal Planning Division

Bar graph of what helped telework productivity in the Multimodal Planning Division

Bar graph of what barriers to telework were for the Multimodal Planning Division

Bar graph of telework satisfaction in the Multimodal Planning Division

Bar graph of productivity by computer ownership in the Multimodal Planning Division

Bar graph of satisfaction by computer ownership in the Multimodal Planning Division

Bar graph of productivity by internet connection in the Multimodal Planning Division

Bar graph of satisfaction by internet connection in the Multimodal Planning Division

Bar graph of productivity by role for Multimodal Planning Division.

Bar graph of satisfaction by role for Multimodal Planning Division

Bar graph of productivity by less socializing as a productivity booster for Multimodal Planning Division.

Bar graph of satisfaction by less socializing as a productivity booster for Multimodal Planning Division.

Bar graph of productivity by lack of social connection as a productivity barrier for Multimodal Planning Division.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Multimodal Planning Division.

Office of Equal Opportunity

Bar graph of work tasks in Office of Equal Opportunity

Bar graph of how often respondents teleworked before the pandemic in the Office of Equal Opportunity

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Office of Equal Opportunity.

Bar graph of telework productivity in the Office of Equal Opportunity

Bar graph of what helped telework productivity in the Office of Equal Opportunity

Bar graph of what barriers to telework were for the Office of Equal Opportunity

Bar graph of telework satisfaction in the Office of Equal Opportunity

Bar graph of productivity by computer ownership in the Office of Equal Opportunity

Bar graph of satisfaction by computer ownership in the Office of Equal Opportunity

Bar graph of productivity by internet connection in the Office of Equal Opportunity

Bar graph of satisfaction by internet connection in the Office of Equal Opportunity

Bar graph of productivity by role for Office of Equal Opportunity.

Bar graph of satisfaction by role for Office of Equal Opportunity

Bar graph of productivity by less socializing as a productivity booster for Office of Equal Opportunity.

Bar graph of satisfaction by less socializing as a productivity booster for Office of Equal Opportunity.

Bar graph of productivity by lack of social connection as a productivity barrier for Office of Equal Opportunity.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Office of Equal Opportunity.

Public Transportation Division

Bar graph of work tasks in Public Transportation Division

Bar graph of how often respondents teleworked before the pandemic in the Public Transportation Division

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Public Transportation Division.

Bar graph of telework productivity in the Public Transportation Division

Bar graph of what helped telework productivity in the Public Transportation Division

Bar graph of what barriers to telework were for the Public Transportation Division

Bar graph of telework satisfaction in the Public Transportation Division

Bar graph of productivity by computer ownership in the Public Transportation Division

Bar graph of satisfaction by computer ownership in the Public Transportation Division

Bar graph of productivity by internet connection in the Public Transportation Division

Bar graph of satisfaction by internet connection in the Public Transportation Division

Bar graph of productivity by role for Public Transportation Division.

Bar graph of satisfaction by role for Public Transportation Division

Bar graph of productivity by less socializing as a productivity booster for Public Transportation Division.

Bar graph of satisfaction by less socializing as a productivity booster for Public Transportation Division.

Bar graph of productivity by lack of social connection as a productivity barrier for Public Transportation Division.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Public Transportation Division.

Rail, Freight, and Ports Division

Bar graph of work tasks in Rail, Freight, and Ports Division

Bar graph of how often respondents teleworked before the pandemic in the Rail, Freight, and Ports Division

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Rail, Freight, and Ports Division.

Bar graph of telework productivity in the Rail, Freight, and Ports Division

Bar graph of what helped telework productivity in the Rail, Freight, and Ports Division

Bar graph of what barriers to telework were for the Rail, Freight, and Ports Division

Bar graph of telework satisfaction in the Rail, Freight, and Ports Division

Bar graph of productivity by computer ownership in the Rail, Freight, and Ports Division

Bar graph of satisfaction by computer ownership in the Rail, Freight, and Ports Division

Bar graph of productivity by internet connection in the Rail, Freight, and Ports Division

Bar graph of satisfaction by internet connection in the Rail, Freight, and Ports Division

Bar graph of productivity by role for Rail, Freight, and Ports Division.

Bar graph of satisfaction by role for Rail, Freight, and Ports Division

Bar graph of productivity by less socializing as a productivity booster for Rail, Freight, and Ports Division.

Bar graph of satisfaction by less socializing as a productivity booster for Rail, Freight, and Ports Division.

Bar graph of productivity by lack of social connection as a productivity barrier for Rail, Freight, and Ports Division.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Rail, Freight, and Ports Division.

Regional Transit Coordination

Bar graph of work tasks in Regional Transit Coordination

Bar graph of how often respondents teleworked before the pandemic in the Regional Transit Coordination

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Regional Transit Coordination.

Bar graph of telework productivity in the Regional Transit Coordination

Bar graph of what helped telework productivity in the Regional Transit Coordination

Bar graph of what barriers to telework were for the Regional Transit Coordination

Bar graph of telework satisfaction in the Regional Transit Coordination

Bar graph of productivity by computer ownership in the Regional Transit Coordination

Bar graph of satisfaction by computer ownership in the Regional Transit Coordination

Bar graph of productivity by internet connection in the Regional Transit Coordination

Bar graph of satisfaction by internet connection in the Regional Transit Coordination

Bar graph of productivity by role for Regional Transit Coordination.

Bar graph of satisfaction by role for Regional Transit Coordination

Bar graph of productivity by less socializing as a productivity booster for Regional Transit Coordination.

Bar graph of satisfaction by less socializing as a productivity booster for Regional Transit Coordination.

Bar graph of productivity by lack of social connection as a productivity barrier for Regional Transit Coordination.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Regional Transit Coordination.

State Construction Office

Bar graph of work tasks in State Construction Office

Bar graph of how often respondents teleworked before the pandemic in the State Construction Office

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the State Construction Office.

Bar graph of telework productivity in the State Construction Office

Bar graph of what helped telework productivity in the State Construction Office

Bar graph of what barriers to telework were for the State Construction Office

Bar graph of telework satisfaction in the State Construction Office

Bar graph of productivity by computer ownership in the State Construction Office

Bar graph of satisfaction by computer ownership in the State Construction Office

Bar graph of productivity by internet connection in the State Construction Office

Bar graph of satisfaction by internet connection in the State Construction Office

Bar graph of productivity by role for State Construction Office.

Bar graph of satisfaction by role for State Construction Office

Bar graph of productivity by less socializing as a productivity booster for State Construction Office.

Bar graph of satisfaction by less socializing as a productivity booster for State Construction Office.

Bar graph of productivity by lack of social connection as a productivity barrier for State Construction Office.

Bar graph of satisfaction by lack of social connection as a productivity barrier for State Construction Office.

State Route 167/509 Gateway Program

Bar graph of work tasks in State Route 167/509 Gateway Program

Bar graph of how often respondents teleworked before the pandemic in the State Route 167/509 Gateway Program

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the State Route 167/509 Gateway Program.

Bar graph of telework productivity in the State Route 167/509 Gateway Program

Bar graph of what helped telework productivity in the State Route 167/509 Gateway Program

Bar graph of what barriers to telework were for the State Route 167/509 Gateway Program

Bar graph of telework satisfaction in the State Route 167/509 Gateway Program

Bar graph of productivity by computer ownership in the State Route 167/509 Gateway Program

Bar graph of satisfaction by computer ownership in the State Route 167/509 Gateway Program

Bar graph of productivity by internet connection in the State Route 167/509 Gateway Program

Bar graph of satisfaction by internet connection in the State Route 167/509 Gateway Program

Bar graph of productivity by role for State Route 167/509 Gateway Program.

Bar graph of satisfaction by role for State Route 167/509 Gateway Program

Bar graph of productivity by less socializing as a productivity booster for State Route 167/509 Gateway Program.

Bar graph of satisfaction by less socializing as a productivity booster for State Route 167/509 Gateway Program.

Bar graph of productivity by lack of social connection as a productivity barrier for State Route 167/509 Gateway Program.

Bar graph of satisfaction by lack of social connection as a productivity barrier for State Route 167/509 Gateway Program.

State Route 520

Bar graph of work tasks in State Route 520

Bar graph of how often respondents teleworked before the pandemic in the State Route 520

Bar graph of “During the past week, how did you spend the majority of your work hours?” for State Route 520.

Bar graph of telework productivity in the State Route 520

Bar graph of what helped telework productivity in the State Route 520

Bar graph of what barriers to telework were for the State Route 520

Bar graph of telework satisfaction in the State Route 520

Bar graph of productivity by computer ownership in the State Route 520

Bar graph of satisfaction by computer ownership in the State Route 520

Bar graph of productivity by internet connection in the State Route 520

Bar graph of satisfaction by internet connection in the State Route 520

Bar graph of productivity by role for State Route 520.

Bar graph of satisfaction by role for State Route 520

Bar graph of productivity by less socializing as a productivity booster for State Route 520.

Bar graph of satisfaction by less socializing as a productivity booster for State Route 520.

Bar graph of productivity by lack of social connection as a productivity barrier for State Route 520.

Bar graph of satisfaction by lack of social connection as a productivity barrier for State Route 520.

State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of work tasks in State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of how often respondents teleworked before the pandemic in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of “During the past week, how did you spend the majority of your work hours?” for State Route 99 Alaskan Way Viaduct (AWV).

Bar graph of telework productivity in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of what helped telework productivity in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of what barriers to telework were for the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of telework satisfaction in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of productivity by computer ownership in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of satisfaction by computer ownership in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of productivity by internet connection in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of satisfaction by internet connection in the State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of productivity by role for State Route 99 Alaskan Way Viaduct (AWV).

Bar graph of satisfaction by role for State Route 99 Alaskan Way Viaduct (AWV)

Bar graph of productivity by less socializing as a productivity booster for State Route 99 Alaskan Way Viaduct (AWV).

Bar graph of satisfaction by less socializing as a productivity booster for State Route 99 Alaskan Way Viaduct (AWV).

Bar graph of productivity by lack of social connection as a productivity barrier for State Route 99 Alaskan Way Viaduct (AWV).

Bar graph of satisfaction by lack of social connection as a productivity barrier for State Route 99 Alaskan Way Viaduct (AWV).

Toll Division

Bar graph of work tasks in Toll Division

Bar graph of how often respondents teleworked before the pandemic in the Toll Division

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Toll Division.

Bar graph of telework productivity in the Toll Division

Bar graph of what helped telework productivity in the Toll Division

Bar graph of what barriers to telework were for the Toll Division

Bar graph of telework satisfaction in the Toll Division

Bar graph of productivity by computer ownership in the Toll Division

Bar graph of satisfaction by computer ownership in the Toll Division

Bar graph of productivity by internet connection in the Toll Division

Bar graph of satisfaction by internet connection in the Toll Division

Bar graph of productivity by role for Toll Division.

Bar graph of satisfaction by role for Toll Division

Bar graph of productivity by less socializing as a productivity booster for Toll Division.

Bar graph of satisfaction by less socializing as a productivity booster for Toll Division.

Bar graph of productivity by lack of social connection as a productivity barrier for Toll Division.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Toll Division.

Traffic Operations

Bar graph of work tasks in Traffic Operations

Bar graph of how often respondents teleworked before the pandemic in the Traffic Operations

Bar graph of “During the past week, how did you spend the majority of your work hours?” for Traffic Operations.

Bar graph of telework productivity in the Traffic Operations

Bar graph of what helped telework productivity in the Traffic Operations

Bar graph of what barriers to telework were for the Traffic Operations

Bar graph of telework satisfaction in the Traffic Operations

Bar graph of productivity by computer ownership in the Traffic Operations

Bar graph of satisfaction by computer ownership in the Traffic Operations

Bar graph of productivity by internet connection in the Traffic Operations

Bar graph of satisfaction by internet connection in the Traffic Operations

Bar graph of productivity by role for Traffic Operations.

Bar graph of satisfaction by role for Traffic Operations

Bar graph of productivity by less socializing as a productivity booster for Traffic Operations.

Bar graph of satisfaction by less socializing as a productivity booster for Traffic Operations.

Bar graph of productivity by lack of social connection as a productivity barrier for Traffic Operations.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Traffic Operations.

Transportation Data, GIS, and Modeling Office

Bar graph of work tasks in Transportation Data, GIS, and Modeling Office

Bar graph of how often respondents teleworked before the pandemic in the Transportation Data, GIS, and Modeling Office

Bar graph of “During the past week, how did you spend the majority of your work hours?” for the Transportation Data, GIS, and Modeling Office.

Bar graph of telework productivity in the Transportation Data, GIS, and Modeling Office

Bar graph of what helped telework productivity in the Transportation Data, GIS, and Modeling Office

Bar graph of what barriers to telework were for the Transportation Data, GIS, and Modeling Office

Bar graph of telework satisfaction in the Transportation Data, GIS, and Modeling Office

Bar graph of productivity by computer ownership in the Transportation Data, GIS, and Modeling Office

Bar graph of satisfaction by computer ownership in the Transportation Data, GIS, and Modeling Office

Bar graph of productivity by internet connection in the Transportation Data, GIS, and Modeling Office

Bar graph of satisfaction by internet connection in the Transportation Data, GIS, and Modeling Office

Bar graph of productivity by role for Transportation Data, GIS, and Modeling Office.

Bar graph of satisfaction by role for Transportation Data, GIS, and Modeling Office

Bar graph of productivity by less socializing as a productivity booster for Transportation Data, GIS, and Modeling Office.

Bar graph of satisfaction by less socializing as a productivity booster for Transportation Data, GIS, and Modeling Office.

Bar graph of productivity by lack of social connection as a productivity barrier for Transportation Data, GIS, and Modeling Office.

Bar graph of satisfaction by lack of social connection as a productivity barrier for Transportation Data, GIS, and Modeling Office.

Technical Notes

Key Takeaways

WSDOT conducted an agency-wide survey from April 15th-24th, 2020. We received 3,603 responses from approximately 7,000 employees. While this response rate would indicate very high statistical representation if collected at random, it is likely that the numbers underrepresent people who are still working in the field, specifically Washington State Ferries employees.

Of the 12 questions, four were multiple choice, multiple response. For these questions, percents may not add up to 100% because respondents could choose all that apply.

Open Response Comments

We received over 1,500 open response comments. After we removed n/a, none, org code entries, we reviewed and categorized the remaining 1,441 comments.

Additional Analysis

We conducted additional analysis and cross-tabulations focused on understanding productivity and satisfaction in greater detail. When we investigated respondents new to telework, we look at those who responded never or rarely teleworked previously that had a valid organization code and more than 10 responses by organization code. For the by region breakdowns, we included all respondents with a valid region organization code. Some division results are available. Please contact Michael Wandler at to request some by division data.

  1. Even though a response rate of 52 percent is very high for a population of 7,000, we believe there was a minor self-selection bias. Response rates were low for Washington State Ferries employees. Many Washington State Ferries employees work in the field and don’t have convenient access to computers. The overall effect of this self-selection bias on the survey numbers is minimal. Results might move a few percentage points if this group had responded to the survey in greater numbers. The overall trends shown in the data are accurate.↩

  2. Bae, K., Lee, D., and Sohn, H. 2019. How to increase participation in US federal agencies: Examining the effects of being a female supervisor, supportive leadership, and diversity management. Public Personnel Management, 48(4):565—583.↩

  3. Choi, S. 2019. Flexible work arrangements and employee retention: A longitudinal analysis of the federal workforce. Public Personnel Management, 1—26.↩

  4. WSDOT’s Chart of Accounts was used to determine the grouping and names for organizational codes. Groups were included if there were at least 15 respondents.↩