Summary

NYC 311 open data for 2020_Q1 contain a total of 465,926 service requests, consisting of 91,282 requests from the Bronx, 139,430 requests from Brooklyn, 100,825 requests from Manhattan, 111,157 requests from Queens, and 20,664 requests from Staten Island. The three most common complaint types were: Heat/Hot Water (n=59,756), Noise - Residential (n=57,119), and Illegal Parking (n=44,512). City agencies with the highest number of service request assignments were: NYPD (n=177,641), HPD (n=95,656), and DOT (n=60,626).

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2020_Q1 Number of Service Requests
Total 465,926

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 91,282
Brooklyn 139,430
Manhattan 100,825
Queens 111,157
Staten Island 20,664
Unspecified 2,568

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
January 167,569
February 146,000
March 152,357

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 56,880
Monday 69,131
Tuesday 66,699
Wednesday 67,476
Thursday 72,241
Friday 70,938
Saturday 62,561

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 140,177
Residential Building 96,458
Street/Sidewalk 87,493
Residential Building/House 50,503
Street 30,663
Sidewalk 20,427
Other 13,375
Store/Commercial 5,804
N/A 4,261
Commercial Building 3,461
Restaurant/Bar/Deli/Bakery 2,775
Club/Bar/Restaurant 2,667
3+ Family Apt. Building 2,298
Park 2,049
1-2 Family Dwelling 1,899
Above Address 1,616

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 77,121
Online 113,546
Other 4
Phone 205,947
Unknown 69,308

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
NYPD 177,641
HPD 95,656
DOT 60,626
DEP 32,172
DSNY 27,702
DOB 21,029
DOHMH 12,926
DPR 12,334
DCA 11,196
TLC 8,075
DHS 4,219
EDC 1,761
DOE 492
DOITT 97

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 89,637
Heat/Hot Water 59,756
Noise - Residential 57,119
Illegal Parking 44,512
Blocked Driveway 29,084
Street Condition 19,534
Street Light Condition 16,861
Noise 11,294
Consumer Complaint 11,196
Noise - Street/Sidewalk 10,605
Water System 9,907
General Construction/Plumbing 9,661
Missed Collection (All Materials) 9,599
Abandoned Vehicle 9,538
Unsanitary Condition 8,885
Traffic Signal Condition 8,469
Noise - Commercial 8,026
Noise - Vehicle 7,857
Derelict Vehicles 7,643
Plumbing 6,511
Sidewalk Condition 5,769
Dirty Conditions 5,545
Sewer 5,267
Rodent 5,188
Broken Parking Meter 4,244
Homeless Person Assistance 4,219

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Non-Residential Heat 1
Bronx Bedford Park, Norwood, Fordham 1 Heat/Hot Water 3,582
2 Noise - Residential 2,221
3 Illegal Parking 385
4 Blocked Driveway 384
5 Unsanitary Condition 384
Bronx East Tremont, Belmont 1 Heat/Hot Water 1,572
2 Noise - Residential 1,037
3 Unsanitary Condition 254
4 Illegal Parking 253
5 Blocked Driveway 235
Bronx Highbridge, Concourse Village 1 Heat/Hot Water 2,993
2 Noise - Residential 1,864
3 Unsanitary Condition 511
4 Illegal Parking 344
5 Plumbing 295
Bronx Hunts Point, Longwood 1 Heat/Hot Water 715
2 Noise - Residential 459
3 Street Light Condition 205
4 Street Condition 174
5 Blocked Driveway 169
Bronx Melrose, Mott Haven, Port Morris 1 Heat/Hot Water 1,087
2 Noise - Residential 1,061
3 Illegal Parking 270
4 Street Condition 251
5 Blocked Driveway 193
Bronx Morrisania, Crotona Park East 1 Noise - Residential 1,383
2 Heat/Hot Water 1,033
3 Noise - Street/Sidewalk 654
4 Blocked Driveway 305
5 Unsanitary Condition 204
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heat/Hot Water 1,624
2 Noise - Residential 1,031
3 Blocked Driveway 610
4 Illegal Parking 576
5 Street Light Condition 391
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 1,268
2 Noise - Residential 1,191
3 Illegal Parking 738
4 Blocked Driveway 332
5 Street Condition 307
Bronx Soundview, Parkchester 1 Heat/Hot Water 1,903
2 Noise - Residential 1,375
3 Blocked Driveway 681
4 Illegal Parking 540
5 Consumer Complaint 341
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 830
2 Noise - Residential 626
3 Blocked Driveway 499
4 Street Light Condition 479
5 Heat/Hot Water 471
Bronx University Hts., Fordham, Mt. Hope 1 Heat/Hot Water 4,225
2 Noise - Residential 1,630
3 Blocked Driveway 449
4 Unsanitary Condition 367
5 Plumbing 306
Bronx Wakefield, Williamsbridge 1 Heat/Hot Water 1,636
2 Noise - Residential 1,328
3 Blocked Driveway 1,066
4 Illegal Parking 532
5 Street Condition 374

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 1,381
2 Heat/Hot Water 1,347
3 Blocked Driveway 648
4 Noise - Residential 442
5 Street Condition 243
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,541
2 Heat/Hot Water 1,222
3 Illegal Parking 665
4 General Construction/Plumbing 441
5 Blocked Driveway 382
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,660
2 Heat/Hot Water 1,048
3 Blocked Driveway 1,039
4 Noise - Residential 679
5 Consumer Complaint 278
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,053
2 Blocked Driveway 770
3 Heat/Hot Water 612
4 Missed Collection (All Materials) 548
5 Noise - Residential 398
Brooklyn Brooklyn Heights, Fort Greene 1 Illegal Parking 1,407
2 Noise - Residential 1,161
3 Noise 440
4 Heat/Hot Water 270
5 For Hire Vehicle Complaint 269
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 613
2 Heat/Hot Water 548
3 Blocked Driveway 315
4 Illegal Parking 288
5 Derelict Vehicles 169
Brooklyn Bushwick 1 Noise - Residential 1,214
2 Heat/Hot Water 527
3 Illegal Parking 490
4 Blocked Driveway 477
5 Noise - Street/Sidewalk 284
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,115
2 Illegal Parking 1,090
3 Abandoned Vehicle 537
4 Noise - Residential 516
5 Derelict Vehicles 472
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 406
2 Illegal Parking 318
3 Heat/Hot Water 295
4 Blocked Driveway 273
5 Consumer Complaint 198
Brooklyn Crown Heights North 1 Heat/Hot Water 1,120
2 Noise - Residential 837
3 Illegal Parking 592
4 Water System 277
5 Blocked Driveway 267
Brooklyn Crown Heights South, Wingate 1 Heat/Hot Water 1,691
2 Noise - Residential 1,014
3 Noise - Vehicle 421
4 Noise - Street/Sidewalk 294
5 Illegal Parking 291
Brooklyn East Flatbush, Rugby, Farragut 1 Heat/Hot Water 1,920
2 Noise - Residential 1,034
3 Blocked Driveway 956
4 Derelict Vehicles 472
5 Illegal Parking 370
Brooklyn East New York, Starrett City 1 Blocked Driveway 1,114
2 Heat/Hot Water 928
3 Noise - Residential 875
4 Illegal Parking 767
5 Derelict Vehicles 440
Brooklyn Flatbush, Midwood 1 Heat/Hot Water 2,164
2 Noise - Residential 1,511
3 Illegal Parking 973
4 Blocked Driveway 725
5 Unsanitary Condition 319
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 782
2 Noise - Residential 434
3 Heat/Hot Water 332
4 Street Condition 277
5 Water System 251
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 897
2 Heat/Hot Water 852
3 Blocked Driveway 735
4 Noise - Residential 735
5 Street Condition 308
Brooklyn Sunset Park, Windsor Terrace 1 Illegal Parking 614
2 Heat/Hot Water 557
3 Blocked Driveway 453
4 Noise - Residential 451
5 Street Condition 316
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,371
2 Illegal Parking 1,004
3 Heat/Hot Water 691
4 Noise - Commercial 605
5 Noise 499

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Panhandling 1,079
2 Noise 473
3 Illegal Parking 396
4 Noise - Street/Sidewalk 389
5 Homeless Street Condition 277
Manhattan Central Harlem 1 Noise - Residential 2,297
2 Heat/Hot Water 1,794
3 Illegal Parking 571
4 Noise - Street/Sidewalk 562
5 Unsanitary Condition 263
Manhattan Chelsea, Clinton 1 Noise 741
2 Noise - Residential 737
3 Heat/Hot Water 533
4 Illegal Parking 530
5 Street Condition 328
Manhattan East Harlem 1 Noise - Residential 1,560
2 Heat/Hot Water 1,018
3 Illegal Parking 503
4 Noise - Street/Sidewalk 172
5 Unsanitary Condition 172
Manhattan Greenwich Village, Soho 1 Noise - Residential 541
2 Illegal Parking 459
3 Noise 452
4 Heat/Hot Water 392
5 Street Condition 371
Manhattan Lower East Side, Chinatown 1 Noise - Residential 2,200
2 Heat/Hot Water 871
3 Illegal Parking 639
4 Noise - Commercial 571
5 Noise 459
Manhattan Manhattanville, Hamilton Heights 1 Heat/Hot Water 1,594
2 Noise - Residential 1,548
3 Noise - Street/Sidewalk 279
4 Illegal Parking 253
5 Unsanitary Condition 208
Manhattan Midtown Business District 1 Noise 620
2 Illegal Parking 604
3 Homeless Person Assistance 551
4 For Hire Vehicle Complaint 509
5 Lost Property 461
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 80
2 Plumbing 12
3 Paint/Plaster 7
4 Street Condition 7
5 Unsanitary Condition 5
Manhattan Stuyvesant Town, Turtle Bay 1 Noise - Helicopter 617
2 Noise 558
3 Noise - Residential 551
4 Heat/Hot Water 531
5 Illegal Parking 513
Manhattan Upper East Side 1 Noise - Residential 645
2 Noise 588
3 Heat/Hot Water 482
4 Illegal Parking 385
5 Street Condition 369
Manhattan Washington Heights, Inwood 1 Heat/Hot Water 4,180
2 Noise - Residential 3,468
3 Noise - Street/Sidewalk 1,310
4 Illegal Parking 865
5 Noise - Vehicle 603
Manhattan West Side, Upper West Side 1 Noise - Residential 1,214
2 Heat/Hot Water 957
3 Noise 573
4 Illegal Parking 546
5 Rodent 329

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,445
2 Noise - Residential 1,414
3 Blocked Driveway 1,040
4 Heat/Hot Water 625
5 Noise - Commercial 568
Queens Bayside, Douglaston, Little Neck 1 Illegal Parking 646
2 Street Condition 460
3 Water System 283
4 Street Light Condition 243
5 Blocked Driveway 242
Queens Elmhurst, South Corona 1 Heat/Hot Water 1,758
2 Blocked Driveway 1,175
3 Illegal Parking 545
4 Noise - Residential 415
5 Street Condition 249
Queens Flushing, Bay Terrace 1 Blocked Driveway 1,310
2 Illegal Parking 1,284
3 Noise - Residential 790
4 Heat/Hot Water 745
5 Street Condition 689
Queens Forest Hills, Rego Park 1 Illegal Parking 667
2 Noise - Residential 609
3 Blocked Driveway 433
4 Heat/Hot Water 411
5 Consumer Complaint 220
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 936
2 Illegal Parking 898
3 Noise - Residential 766
4 Blocked Driveway 508
5 Street Condition 416
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,110
2 Noise - Residential 753
3 Illegal Parking 652
4 Heat/Hot Water 516
5 Street Condition 296
Queens Jamaica, St. Albans, Hollis 1 Blocked Driveway 1,276
2 Illegal Parking 1,036
3 Heat/Hot Water 834
4 Noise - Residential 824
5 Street Condition 702
Queens Ozone Park, Howard Beach 1 Illegal Parking 1,068
2 Blocked Driveway 885
3 Abandoned Vehicle 613
4 Noise - Residential 466
5 Street Condition 410
Queens Queens Village, Rosedale 1 Street Condition 807
2 Illegal Parking 681
3 Blocked Driveway 520
4 Abandoned Vehicle 504
5 Missed Collection (All Materials) 414
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 2,917
2 Noise - Residential 1,646
3 Blocked Driveway 1,226
4 Abandoned Vehicle 749
5 Heat/Hot Water 662
Queens Sunnyside, Woodside 1 Illegal Parking 1,062
2 Noise - Residential 660
3 Blocked Driveway 638
4 Heat/Hot Water 569
5 Street Condition 377
Queens The Rockaways, Broad Channel 1 Heat/Hot Water 478
2 Illegal Parking 475
3 Noise - Residential 468
4 Street Condition 365
5 Street Light Condition 274
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 1,381
2 Illegal Parking 1,304
3 Noise - Residential 674
4 Heat/Hot Water 464
5 Abandoned Vehicle 453

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 566
2 Illegal Parking 550
3 Missed Collection (All Materials) 453
4 Street Light Condition 360
5 Noise - Residential 339
Staten Island Stapleton, Port Richmond 1 Missed Collection (All Materials) 946
2 Noise - Residential 822
3 Illegal Parking 758
4 Street Condition 737
5 Blocked Driveway 446
Staten Island Tottenville, Woodrow, Great Kills 1 Illegal Parking 863
2 Street Condition 723
3 Missed Collection (All Materials) 671
4 Dirty Conditions 476
5 Street Light Condition 386

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData