Summary

NYC 311 open data for 2019_Q3 contain a total of 545,400 service requests, consisting of 95,174 requests from the Bronx, 171,678 requests from Brooklyn, 108,371 requests from Manhattan, 139,124 requests from Queens, and 27,950 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=59,255), Illegal Parking (n=55,975), and Noise - Street/Sidewalk (n=42,309). City agencies with the highest number of service request assignments were: NYPD (n=239,945), DOT (n=75,071), and DEP (n=50,167). Unlike data for past quarters, data for 2019_Q3 (as downloaded on 10/09/2019) do not include due dates for service requests, so the proportion that were closed on time cannot be calculated.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2019_Q3 Number of Service Requests
Total 545,400

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 95,174
Brooklyn 171,678
Manhattan 108,371
Queens 139,124
Staten Island 27,950
Unspecified 3,103

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 186,424
August 181,542
September 177,434

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 73,450
Monday 80,067
Tuesday 81,515
Wednesday 77,759
Thursday 77,143
Friday 78,935
Saturday 76,531

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 171,552
Street/Sidewalk 139,044
Residential Building/House 53,388
Street 44,622
Residential Building 44,382
Sidewalk 34,874
Other 15,538
Street/Curbside 10,258
Park 7,740
Store/Commercial 6,245
1-2 Family Dwelling 5,370
3+ Family Apt. Building 3,043
Club/Bar/Restaurant 2,418
Lot 2,330
Commercial Building 2,321
Restaurant/Bar/Deli/Bakery 2,275

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 94,809
Online 129,412
Other 10
Phone 198,671
Unknown 122,498

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 239,945
DOT 75,071
DEP 50,167
HPD 43,863
DPR 36,187
DSNY 30,679
DOB 27,553
DOHMH 18,461
TLC 10,915
DHS 7,226
DCA 4,157
EDC 740
DOE 334
DOITT 101
FDNY 1

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 117,645
Noise - Residential 59,255
Illegal Parking 55,975
Noise - Street/Sidewalk 42,309
Blocked Driveway 33,775
Water System 22,626
Street Condition 20,207
Sidewalk Condition 18,270
Street Light Condition 16,311
Noise - Vehicle 12,690
General Construction/Plumbing 12,279
Noise 11,811
Abandoned Vehicle 11,699
Unsanitary Condition 11,362
Missed Collection (All Materials) 10,170
Rodent 9,721
Traffic Signal Condition 9,482
Derelict Vehicles 9,466
Damaged Tree 9,059
Dirty Conditions 8,764
Sewer 8,517
Noise - Commercial 8,170
Homeless Person Assistance 7,226
Heat/Hot Water 6,631
Maintenance Or Facility 6,066
Overgrown Tree/Branches 5,914

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Consumer Complaint 4
2 Blocked Driveway 1
3 General Construction/Plumbing 1
Bronx Bedford Park, Norwood, Fordham 1 Noise - Street/Sidewalk 1,913
2 Noise - Residential 1,643
3 Water System 1,100
4 Unsanitary Condition 435
5 Noise - Vehicle 428
Bronx East Tremont, Belmont 1 Noise - Residential 770
2 Noise - Street/Sidewalk 631
3 Street Condition 325
4 Water System 324
5 Sidewalk Condition 297
Bronx Highbridge, Concourse Village 1 Noise - Street/Sidewalk 2,878
2 Noise - Residential 1,603
3 Water System 1,593
4 Noise - Vehicle 840
5 Unsanitary Condition 517
Bronx Hunts Point, Longwood 1 Noise - Street/Sidewalk 485
2 Noise - Residential 414
3 Water System 334
4 Blocked Driveway 197
5 Illegal Parking 190
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 846
2 Noise - Street/Sidewalk 733
3 Water System 405
4 Noise - Vehicle 323
5 Illegal Parking 317
Bronx Morrisania, Crotona Park East 1 Noise - Street/Sidewalk 991
2 Noise - Residential 901
3 Blocked Driveway 320
4 Water System 307
5 Illegal Parking 250
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,092
2 Illegal Parking 683
3 Blocked Driveway 635
4 Noise - Street/Sidewalk 320
5 Water System 279
Bronx Riverdale, Kingsbridge, Marble Hill 1 Illegal Parking 727
2 Noise - Residential 724
3 Noise - Street/Sidewalk 652
4 Water System 376
5 Blocked Driveway 372
Bronx Soundview, Parkchester 1 Noise - Residential 1,339
2 Noise - Street/Sidewalk 830
3 Blocked Driveway 820
4 Illegal Parking 667
5 Water System 628
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 1,217
2 Noise - Residential 578
3 Blocked Driveway 574
4 Abandoned Vehicle 476
5 Street Light Condition 429
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Street/Sidewalk 2,150
2 Noise - Residential 1,536
3 Water System 776
4 Noise - Vehicle 557
5 Blocked Driveway 499
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,370
2 Blocked Driveway 1,283
3 Illegal Parking 656
4 Water System 615
5 Derelict Vehicles 423

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 1,383
2 Blocked Driveway 636
3 Street Condition 328
4 Sidewalk Condition 322
5 Noise - Residential 312
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,246
2 Noise - Street/Sidewalk 1,319
3 Illegal Parking 975
4 Blocked Driveway 508
5 Rodent 486
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,419
2 Blocked Driveway 1,159
3 Sidewalk Condition 714
4 Noise - Residential 548
5 General Construction/Plumbing 390
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,108
2 Blocked Driveway 743
3 Missed Collection (All Materials) 698
4 Noise - Residential 481
5 General Construction/Plumbing 398
Brooklyn Brooklyn Heights, Fort Greene 1 Illegal Parking 1,992
2 Noise - Residential 821
3 Noise - Street/Sidewalk 637
4 Sidewalk Condition 485
5 Noise 451
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 723
2 Noise - Street/Sidewalk 461
3 Blocked Driveway 438
4 Illegal Parking 429
5 Derelict Vehicles 214
Brooklyn Bushwick 1 Noise - Residential 2,167
2 Noise - Street/Sidewalk 1,870
3 Sidewalk Condition 1,076
4 Blocked Driveway 752
5 Water System 719
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,257
2 Illegal Parking 1,143
3 Noise - Residential 1,035
4 Derelict Vehicles 642
5 Sidewalk Condition 632
Brooklyn Coney Island, Brighton Beach 1 Illegal Parking 525
2 Noise - Residential 512
3 Sidewalk Condition 396
4 Blocked Driveway 346
5 Noise - Street/Sidewalk 184
Brooklyn Crown Heights North 1 Noise - Residential 1,204
2 Illegal Parking 1,030
3 Noise - Street/Sidewalk 949
4 Rodent 354
5 Blocked Driveway 323
Brooklyn Crown Heights South, Wingate 1 Noise - Street/Sidewalk 1,390
2 Noise - Residential 1,064
3 Illegal Parking 498
4 Blocked Driveway 388
5 Unsanitary Condition 266
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,357
2 Blocked Driveway 1,277
3 Derelict Vehicles 586
4 Illegal Parking 564
5 Noise - Street/Sidewalk 514
Brooklyn East New York, Starrett City 1 Noise - Residential 1,742
2 Blocked Driveway 1,171
3 Water System 869
4 Noise - Street/Sidewalk 814
5 Illegal Parking 795
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,081
2 Illegal Parking 1,041
3 Noise - Street/Sidewalk 846
4 Blocked Driveway 732
5 Unsanitary Condition 385
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 998
2 Noise - Residential 394
3 Street Condition 388
4 Noise - Street/Sidewalk 370
5 Sidewalk Condition 316
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 1,051
2 Blocked Driveway 880
3 Sidewalk Condition 662
4 Noise - Residential 549
5 Street Condition 380
Brooklyn Sunset Park, Windsor Terrace 1 Illegal Parking 813
2 Noise - Residential 522
3 Noise - Street/Sidewalk 516
4 Street Condition 469
5 Blocked Driveway 397
Brooklyn Williamsburg, Greenpoint 1 Illegal Parking 1,880
2 Noise - Residential 1,400
3 Sidewalk Condition 1,312
4 Noise - Street/Sidewalk 1,106
5 Street Condition 630

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Illegal Parking 995
2 Noise 508
3 Vending 374
4 Homeless Person Assistance 259
5 Street Condition 194
Manhattan Central Harlem 1 Noise - Street/Sidewalk 2,325
2 Noise - Residential 1,543
3 Illegal Parking 638
4 Rodent 449
5 Unsanitary Condition 362
Manhattan Chelsea, Clinton 1 Illegal Parking 954
2 Noise - Residential 665
3 Noise 599
4 Homeless Person Assistance 532
5 Noise - Street/Sidewalk 400
Manhattan East Harlem 1 Noise - Street/Sidewalk 932
2 Noise - Residential 877
3 Illegal Parking 533
4 Water System 327
5 Rodent 202
Manhattan Greenwich Village, Soho 1 Illegal Parking 1,015
2 Noise - Residential 447
3 Noise - Street/Sidewalk 437
4 Homeless Person Assistance 404
5 For Hire Vehicle Complaint 392
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,371
2 Illegal Parking 1,356
3 Noise - Street/Sidewalk 838
4 Noise - Commercial 461
5 For Hire Vehicle Complaint 403
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 2,072
2 Noise - Residential 724
3 Water System 647
4 Illegal Parking 455
5 Noise - Vehicle 324
Manhattan Midtown Business District 1 Illegal Parking 1,094
2 Homeless Person Assistance 1,071
3 Lost Property 562
4 Taxi Complaint 483
5 Noise 458
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water System 26
2 Noise - Street/Sidewalk 13
3 Unsanitary Condition 13
4 Water Leak 13
5 Paint/Plaster 10
Manhattan Stuyvesant Town, Turtle Bay 1 Noise - Residential 920
2 Illegal Parking 717
3 Noise 432
4 For Hire Vehicle Complaint 332
5 Homeless Person Assistance 319
Manhattan Upper East Side 1 Noise 676
2 Illegal Parking 588
3 Noise - Residential 494
4 Street Condition 432
5 Homeless Person Assistance 327
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 4,827
2 Noise - Residential 1,996
3 Water System 1,630
4 Noise - Vehicle 972
5 Illegal Parking 826
Manhattan West Side, Upper West Side 1 Noise - Residential 842
2 Illegal Parking 771
3 Noise 673
4 Homeless Person Assistance 654
5 Noise - Street/Sidewalk 507

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,612
2 Blocked Driveway 1,151
3 Noise - Residential 1,034
4 Noise - Street/Sidewalk 555
5 Street Condition 532
Queens Bayside, Douglaston, Little Neck 1 Illegal Parking 627
2 Street Condition 451
3 Damaged Tree 380
4 Sidewalk Condition 372
5 Blocked Driveway 342
Queens Elmhurst, South Corona 1 Blocked Driveway 1,296
2 Noise - Residential 819
3 Illegal Parking 538
4 Noise - Street/Sidewalk 259
5 Water System 251
Queens Flushing, Bay Terrace 1 Blocked Driveway 1,489
2 Illegal Parking 1,460
3 Noise - Residential 934
4 Street Condition 668
5 Abandoned Vehicle 638
Queens Forest Hills, Rego Park 1 Illegal Parking 841
2 Blocked Driveway 441
3 Noise - Residential 286
4 Street Condition 249
5 Dirty Conditions 214
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 1,514
2 Illegal Parking 997
3 Noise - Residential 877
4 Blocked Driveway 553
5 Noise 420
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,249
2 Noise - Residential 1,189
3 Illegal Parking 1,175
4 Water System 506
5 Noise - Street/Sidewalk 479
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,196
2 Blocked Driveway 1,653
3 Illegal Parking 1,177
4 Abandoned Vehicle 862
5 Derelict Vehicles 860
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,840
2 Blocked Driveway 1,146
3 Illegal Parking 1,145
4 Abandoned Vehicle 744
5 Street Condition 477
Queens Queens Village, Rosedale 1 Noise - Residential 1,269
2 Illegal Parking 843
3 Street Condition 807
4 Abandoned Vehicle 731
5 Blocked Driveway 684
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 2,819
2 Noise - Residential 1,234
3 Blocked Driveway 1,212
4 Sidewalk Condition 1,019
5 Abandoned Vehicle 849
Queens Sunnyside, Woodside 1 Illegal Parking 1,443
2 Blocked Driveway 690
3 Noise - Residential 658
4 Street Condition 307
5 Sidewalk Condition 274
Queens The Rockaways, Broad Channel 1 Illegal Parking 730
2 Noise - Residential 652
3 Sidewalk Condition 531
4 Blocked Driveway 359
5 Street Condition 311
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,715
2 Illegal Parking 1,678
3 Blocked Driveway 1,596
4 Abandoned Vehicle 653
5 Street Condition 480

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Illegal Parking 807
2 Street Condition 630
3 Sidewalk Condition 518
4 Noise - Residential 417
5 Street Light Condition 351
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,661
2 Illegal Parking 876
3 Missed Collection (All Materials) 746
4 Noise 692
5 Street Condition 692
Staten Island Tottenville, Woodrow, Great Kills 1 Illegal Parking 891
2 Street Condition 603
3 Missed Collection (All Materials) 507
4 Dirty Conditions 498
5 Sidewalk Condition 468

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData