Summary

NYC 311 open data for 2019_Q2 contain a total of 709,094 service requests, consisting of 114,464 requests from the Bronx, 222,524 requests from Brooklyn, 144,065 requests from Manhattan, 178,539 requests from Queens, and 39,894 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=66,236), Request Large Bulky Item Collection (n=55,306), and Illegal Parking (n=50,762). City agencies with the highest number of service request assignments were: NYPD (n=234,998), DSNY (n=118,052), and HPD (n=107,763). Overall, 67.1% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2019_Q2 Number of Service Requests
Total 709,094

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 114,464
Brooklyn 222,524
Manhattan 144,065
Queens 178,539
Staten Island 39,894
Unspecified 9,608

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
April 222,670
May 245,240
June 241,184

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 80,750
Monday 112,500
Tuesday 111,391
Wednesday 109,077
Thursday 106,152
Friday 101,031
Saturday 88,193

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Street/Sidewalk 151,919
(Missing / Not Applicable) 147,158
Residential Building 107,747
Sidewalk 101,374
Residential Building/House 69,365
Street 63,629
Other 26,594
Store/Commercial 9,763
Park 7,287
Club/Bar/Restaurant 4,930
3+ Family Apt. Building 4,245
Property Address 3,940
1-2 Family Dwelling 3,101
Restaurant/Bar/Deli/Bakery 3,090
Lot 2,487
Park/Playground 2,465

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 99,024
Online 146,061
Other 4,677
Phone 357,340
Unknown 101,992

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 234,998
DSNY 118,052
HPD 107,763
DOT 75,699
DEP 47,907
DOB 41,071
DPR 33,857
DOHMH 18,566
DOF 8,792
TLC 8,145
DHS 5,143
DCA 4,079
HRA 1,992
DFTA 1,366
EDC 641
DOE 369
DCAS 208
DVS 123
DOITT 117
ACS 91
TAX 76
NYCEM 28
DCP 7
COIB 4

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 189,394
Noise - Residential 66,236
Request Large Bulky Item Collection 55,306
Illegal Parking 50,762
Blocked Driveway 33,775
Noise - Street/Sidewalk 33,471
Street Condition 26,869
Heat/Hot Water 23,461
Unsanitary Condition 22,173
Street Light Condition 18,938
Noise 17,021
Noise - Vehicle 15,239
Water System 13,832
General Construction/Plumbing 13,735
Noise - Commercial 12,781
Paint/Plaster 12,688
Plumbing 12,400
Sanitation Condition 11,965
Missed Collection (All Materials) 11,386
Derelict Vehicle 10,199
Electronics Waste 9,772
Traffic Signal Condition 9,687
Sewer 9,551
Rodent 9,509
Derelict Vehicles 9,479
Sidewalk Condition 9,465

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 General Construction/Plumbing 1
2 Street Condition 1
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 2,337
2 Noise - Street/Sidewalk 1,222
3 Heat/Hot Water 1,123
4 Unsanitary Condition 740
5 Paint/Plaster 646
Bronx East Tremont, Belmont 1 Noise - Residential 928
2 Heat/Hot Water 493
3 Unsanitary Condition 475
4 Noise - Street/Sidewalk 435
5 Paint/Plaster 369
Bronx Highbridge, Concourse Village 1 Noise - Street/Sidewalk 1,772
2 Noise - Residential 1,674
3 Heat/Hot Water 990
4 Unsanitary Condition 856
5 Paint/Plaster 725
Bronx Hunts Point, Longwood 1 Noise - Residential 490
2 Noise - Street/Sidewalk 384
3 Heat/Hot Water 305
4 Blocked Driveway 221
5 Unsanitary Condition 212
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 975
2 Noise - Street/Sidewalk 455
3 Unsanitary Condition 347
4 Heat/Hot Water 304
5 Illegal Parking 280
Bronx Morrisania, Crotona Park East 1 Noise - Residential 1,129
2 Noise - Street/Sidewalk 837
3 Heat/Hot Water 460
4 Blocked Driveway 419
5 Unsanitary Condition 407
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,211
2 Blocked Driveway 662
3 Illegal Parking 651
4 Heat/Hot Water 491
5 Street Light Condition 390
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 1,037
2 Illegal Parking 843
3 Heat/Hot Water 555
4 Noise - Street/Sidewalk 377
5 Blocked Driveway 310
Bronx Soundview, Parkchester 1 Noise - Residential 1,327
2 Blocked Driveway 831
3 Noise - Street/Sidewalk 697
4 Illegal Parking 652
5 Heat/Hot Water 625
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 1,006
2 Request Large Bulky Item Collection 793
3 Noise - Residential 696
4 Blocked Driveway 485
5 Street Light Condition 456
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,709
2 Noise - Street/Sidewalk 1,257
3 Heat/Hot Water 1,129
4 Unsanitary Condition 797
5 Paint/Plaster 665
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,337
2 Blocked Driveway 1,096
3 Request Large Bulky Item Collection 714
4 Unsanitary Condition 688
5 Illegal Parking 674

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Request Large Bulky Item Collection 2,115
2 Illegal Parking 1,459
3 Blocked Driveway 683
4 Noise - Residential 484
5 Heat/Hot Water 451
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,436
2 Request Large Bulky Item Collection 1,643
3 Noise - Street/Sidewalk 1,021
4 Illegal Parking 663
5 Heat/Hot Water 602
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,359
2 Blocked Driveway 1,184
3 Request Large Bulky Item Collection 982
4 Noise - Residential 591
5 Heat/Hot Water 363
Brooklyn Borough Park, Ocean Parkway 1 Request Large Bulky Item Collection 1,291
2 Illegal Parking 1,033
3 Blocked Driveway 787
4 Missed Collection (All Materials) 706
5 Noise - Residential 508
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 1,225
2 Illegal Parking 1,175
3 Request Large Bulky Item Collection 1,047
4 Noise 671
5 Noise - Street/Sidewalk 585
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 869
2 Unsanitary Condition 430
3 Blocked Driveway 412
4 Request Large Bulky Item Collection 361
5 Noise - Street/Sidewalk 323
Brooklyn Bushwick 1 Noise - Residential 2,025
2 Noise - Street/Sidewalk 1,388
3 Request Large Bulky Item Collection 925
4 Blocked Driveway 636
5 Illegal Parking 524
Brooklyn Canarsie, Flatlands 1 Request Large Bulky Item Collection 1,374
2 Illegal Parking 1,214
3 Blocked Driveway 1,213
4 Noise - Residential 911
5 Derelict Vehicles 841
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 511
2 Illegal Parking 486
3 Blocked Driveway 361
4 Request Large Bulky Item Collection 220
5 Heat/Hot Water 205
Brooklyn Crown Heights North 1 Noise - Residential 1,270
2 Request Large Bulky Item Collection 876
3 Illegal Parking 796
4 Noise - Street/Sidewalk 683
5 Heat/Hot Water 463
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,150
2 Noise - Street/Sidewalk 1,091
3 Heat/Hot Water 510
4 Unsanitary Condition 504
5 Request Large Bulky Item Collection 502
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,236
2 Blocked Driveway 1,207
3 Request Large Bulky Item Collection 845
4 Heat/Hot Water 837
5 Unsanitary Condition 693
Brooklyn East New York, Starrett City 1 Noise - Residential 1,572
2 Blocked Driveway 1,116
3 Illegal Parking 931
4 Request Large Bulky Item Collection 769
5 Derelict Vehicles 660
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,159
2 Illegal Parking 1,056
3 Heat/Hot Water 980
4 Blocked Driveway 811
5 Request Large Bulky Item Collection 704
Brooklyn Park Slope, Carroll Gardens 1 Request Large Bulky Item Collection 2,561
2 Illegal Parking 886
3 Noise - Residential 536
4 New Tree Request 533
5 Noise 381
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Request Large Bulky Item Collection 1,186
2 Illegal Parking 1,128
3 Blocked Driveway 905
4 Noise - Residential 709
5 Street Condition 501
Brooklyn Sunset Park, Windsor Terrace 1 Request Large Bulky Item Collection 876
2 Illegal Parking 586
3 Noise - Residential 582
4 Blocked Driveway 415
5 Street Condition 378
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,667
2 Request Large Bulky Item Collection 1,561
3 Illegal Parking 1,124
4 Noise - Commercial 943
5 Noise - Street/Sidewalk 836

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Unsanitary Condition 2,434
2 Illegal Parking 2,141
3 Noise - Residential 1,151
4 Noise - Street/Sidewalk 1,039
5 Blocked Driveway 813
Manhattan Central Harlem 1 Noise - Street/Sidewalk 2,056
2 Noise - Residential 1,964
3 Unsanitary Condition 893
4 Heat/Hot Water 704
5 Illegal Parking 575
Manhattan Chelsea, Clinton 1 Noise 922
2 Noise - Residential 733
3 Request Large Bulky Item Collection 719
4 Illegal Parking 652
5 Street Condition 447
Manhattan East Harlem 1 Noise - Residential 1,185
2 Noise - Street/Sidewalk 870
3 Illegal Parking 542
4 Heat/Hot Water 342
5 Unsanitary Condition 297
Manhattan Greenwich Village, Soho 1 Request Large Bulky Item Collection 809
2 Noise 784
3 Illegal Parking 646
4 Noise - Street/Sidewalk 581
5 Noise - Residential 516
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,785
2 Request Large Bulky Item Collection 983
3 Illegal Parking 936
4 Noise - Street/Sidewalk 801
5 Noise - Commercial 781
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 1,618
2 Noise - Residential 1,094
3 Heat/Hot Water 971
4 Unsanitary Condition 389
5 Paint/Plaster 373
Manhattan Midtown Business District 1 Illegal Parking 992
2 Noise 903
3 Homeless Person Assistance 834
4 Street Condition 454
5 Taxi Complaint 446
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Paint/Plaster 65
2 Noise - Residential 52
3 Unsanitary Condition 42
4 Heat/Hot Water 30
5 Noise - Street/Sidewalk 24
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 794
2 Request Large Bulky Item Collection 626
3 Illegal Parking 607
4 Noise - Residential 551
5 Street Condition 400
Manhattan Upper East Side 1 Request Large Bulky Item Collection 945
2 Noise 718
3 Noise - Residential 579
4 Street Condition 564
5 Illegal Parking 559
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 4,319
2 Noise - Residential 3,006
3 Heat/Hot Water 1,195
4 Noise - Vehicle 1,080
5 Illegal Parking 773
Manhattan West Side, Upper West Side 1 Noise - Residential 1,168
2 Noise 870
3 Request Large Bulky Item Collection 867
4 Illegal Parking 779
5 Noise - Street/Sidewalk 521

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 2,045
2 Request Large Bulky Item Collection 1,648
3 Noise - Residential 1,292
4 Blocked Driveway 1,165
5 Street Condition 709
Queens Bayside, Douglaston, Little Neck 1 Request Large Bulky Item Collection 1,866
2 Street Condition 777
3 Illegal Parking 542
4 Blocked Driveway 336
5 Water System 318
Queens Elmhurst, South Corona 1 Blocked Driveway 1,083
2 Noise - Residential 825
3 Heat/Hot Water 515
4 Illegal Parking 444
5 Request Large Bulky Item Collection 424
Queens Flushing, Bay Terrace 1 Request Large Bulky Item Collection 2,267
2 Illegal Parking 1,333
3 Blocked Driveway 1,299
4 Noise - Residential 996
5 Street Condition 909
Queens Forest Hills, Rego Park 1 Illegal Parking 648
2 Noise - Residential 537
3 Request Large Bulky Item Collection 443
4 Blocked Driveway 428
5 Street Condition 329
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 3,458
2 Noise - Residential 1,440
3 Illegal Parking 1,218
4 Request Large Bulky Item Collection 1,171
5 Street Condition 699
Queens Jackson Heights, North Corona 1 Noise - Residential 1,323
2 Blocked Driveway 1,296
3 Illegal Parking 1,132
4 Street Condition 422
5 Noise - Street/Sidewalk 403
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,807
2 Request Large Bulky Item Collection 1,598
3 Blocked Driveway 1,456
4 Illegal Parking 959
5 Derelict Vehicles 898
Queens Ozone Park, Howard Beach 1 Request Large Bulky Item Collection 2,192
2 Noise - Residential 1,870
3 Blocked Driveway 1,102
4 Illegal Parking 987
5 Street Condition 697
Queens Queens Village, Rosedale 1 Request Large Bulky Item Collection 2,578
2 Street Condition 1,239
3 Noise - Residential 788
4 Illegal Parking 768
5 Blocked Driveway 668
Queens Ridgewood, Glendale, Maspeth 1 Request Large Bulky Item Collection 3,009
2 Illegal Parking 2,547
3 Noise - Residential 1,548
4 Blocked Driveway 1,263
5 Street Condition 871
Queens Sunnyside, Woodside 1 Illegal Parking 1,370
2 Blocked Driveway 808
3 Noise - Residential 760
4 Request Large Bulky Item Collection 526
5 Street Condition 437
Queens The Rockaways, Broad Channel 1 Request Large Bulky Item Collection 903
2 Noise - Residential 835
3 Illegal Parking 543
4 Street Condition 371
5 Street Light Condition 273
Queens Woodhaven, Richmond Hill 1 Request Large Bulky Item Collection 1,702
2 Blocked Driveway 1,605
3 Noise - Residential 1,522
4 Illegal Parking 1,502
5 Street Condition 569

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Request Large Bulky Item Collection 1,372
2 Street Condition 821
3 Electronics Waste 773
4 Illegal Parking 646
5 Missed Collection (All Materials) 511
Staten Island Stapleton, Port Richmond 1 Request Large Bulky Item Collection 1,581
2 Noise - Residential 1,342
3 Electronics Waste 1,178
4 Illegal Parking 950
5 Street Condition 906
Staten Island Tottenville, Woodrow, Great Kills 1 Request Large Bulky Item Collection 1,767
2 Electronics Waste 1,165
3 Street Condition 1,135
4 Illegal Parking 1,034
5 Missed Collection (All Materials) 824

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData