Summary

NYC 311 open data for 2018_Q4 contain a total of 682,281 service requests, consisting of 123,538 requests from the Bronx, 219,484 requests from Brooklyn, 134,013 requests from Manhattan, 161,071 requests from Queens, and 35,350 requests from Staten Island. The three most common complaint types were: Heat/Hot Water (n=90,356), Noise - Residential (n=51,122), and Request Large Bulky Item Collection (n=43,385). City agencies with the highest number of service request assignments were: HPD (n=192,201), NYPD (n=177,030), and DSNY (n=102,261). Overall, 74.8% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2018_Q4 Number of Service Requests
Total 682,281

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 123,538
Brooklyn 219,484
Manhattan 134,013
Queens 161,071
Staten Island 35,350
Unspecified 8,825

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
October 249,697
November 227,565
December 205,019

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 77,091
Monday 104,790
Tuesday 105,318
Wednesday 107,995
Thursday 104,193
Friday 103,577
Saturday 79,317

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Residential Building 191,780
(Missing / Not Applicable) 122,933
Street/Sidewalk 112,542
Sidewalk 85,623
Street 56,474
Residential Building/House 53,870
Other 22,427
Store/Commercial 7,713
Property Address 6,891
Club/Bar/Restaurant 4,803
3+ Family Apt. Building 3,405
Park 3,208
Restaurant/Bar/Deli/Bakery 2,970
Senior Address 2,734
Mixed Use 2,482
Nyc Street Address 2,426

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 81,808
Online 140,461
Other 9,214
Phone 376,447
Unknown 74,351

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
HPD 192,201
NYPD 177,030
DSNY 102,261
DOT 63,438
DEP 44,842
DOB 27,432
DPR 25,556
DOHMH 14,105
DOF 13,178
TLC 8,193
DHS 4,335
DCA 3,820
HRA 2,707
DFTA 1,756
DOE 557
EDC 279
DCAS 265
DOITT 144
ACS 94
TAX 55
NYCEM 26
COIB 2
DCP 2
MOC 1
OMB 1
TAT 1

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 165,920
Heat/Hot Water 90,356
Noise - Residential 51,122
Request Large Bulky Item Collection 43,385
Illegal Parking 42,182
Blocked Driveway 36,329
Unsanitary Condition 22,963
Street Light Condition 18,451
Street Condition 18,079
Plumbing 15,431
Noise 15,419
Paint/Plaster 15,377
Water System 14,069
Missed Collection (All Materials) 12,459
General Construction/Plumbing 11,495
Noise - Street/Sidewalk 11,349
Noise - Commercial 11,145
Damaged Tree 10,579
Water Leak 10,570
Door/Window 10,435
Sanitation Condition 10,235
Traffic Signal Condition 9,347
Electronics Waste 9,188
Derelict Vehicle 9,182
Derelict Vehicles 8,643
Sewer 8,571

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Heat/Hot Water 3,886
2 Noise - Residential 2,301
3 Unsanitary Condition 792
4 Paint/Plaster 653
5 Blocked Driveway 544
Bronx East Tremont, Belmont 1 Heat/Hot Water 1,725
2 Noise - Residential 929
3 Unsanitary Condition 530
4 Plumbing 394
5 Paint/Plaster 373
Bronx Highbridge, Concourse Village 1 Heat/Hot Water 3,981
2 Noise - Residential 1,878
3 Unsanitary Condition 1,010
4 Plumbing 648
5 Paint/Plaster 622
Bronx Hunts Point, Longwood 1 Heat/Hot Water 885
2 Noise - Residential 425
3 Unsanitary Condition 294
4 Blocked Driveway 234
5 Plumbing 227
Bronx Melrose, Mott Haven, Port Morris 1 Heat/Hot Water 1,120
2 Noise - Residential 788
3 Unsanitary Condition 317
4 Blocked Driveway 252
5 Illegal Parking 252
Bronx Morrisania, Crotona Park East 1 Heat/Hot Water 1,263
2 Noise - Residential 1,001
3 Unsanitary Condition 435
4 Blocked Driveway 420
5 Plumbing 251
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heat/Hot Water 1,889
2 Noise - Residential 1,340
3 Blocked Driveway 714
4 Illegal Parking 482
5 Request Large Bulky Item Collection 329
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 1,529
2 Noise - Residential 844
3 Illegal Parking 587
4 Blocked Driveway 441
5 Street Condition 283
Bronx Soundview, Parkchester 1 Heat/Hot Water 2,003
2 Noise - Residential 1,024
3 Blocked Driveway 939
4 Unsanitary Condition 550
5 Illegal Parking 525
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 802
2 Request Large Bulky Item Collection 660
3 Heat/Hot Water 625
4 Blocked Driveway 544
5 Noise - Residential 447
Bronx University Hts., Fordham, Mt. Hope 1 Heat/Hot Water 3,276
2 Noise - Residential 1,566
3 Unsanitary Condition 820
4 Paint/Plaster 676
5 Plumbing 584
Bronx Wakefield, Williamsbridge 1 Heat/Hot Water 1,995
2 Blocked Driveway 1,265
3 Noise - Residential 1,149
4 Unsanitary Condition 639
5 Illegal Parking 610

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Request Large Bulky Item Collection 1,902
2 Illegal Parking 1,354
3 Heat/Hot Water 984
4 Blocked Driveway 726
5 Noise - Residential 491
Brooklyn Bedford Stuyvesant 1 Heat/Hot Water 2,213
2 Noise - Residential 1,583
3 Request Large Bulky Item Collection 1,177
4 Illegal Parking 601
5 Unsanitary Condition 583
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,873
2 Heat/Hot Water 1,429
3 Blocked Driveway 1,419
4 Request Large Bulky Item Collection 837
5 Noise - Residential 401
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,240
2 Request Large Bulky Item Collection 1,148
3 Blocked Driveway 937
4 Heat/Hot Water 881
5 Missed Collection (All Materials) 648
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 921
2 Illegal Parking 776
3 Request Large Bulky Item Collection 776
4 Noise 595
5 Heat/Hot Water 471
Brooklyn Brownsville, Ocean Hill 1 Heat/Hot Water 733
2 Noise - Residential 616
3 Blocked Driveway 524
4 Unsanitary Condition 369
5 Illegal Parking 301
Brooklyn Bushwick 1 Noise - Residential 1,045
2 Heat/Hot Water 853
3 Request Large Bulky Item Collection 749
4 Blocked Driveway 691
5 Plumbing 493
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,316
2 Illegal Parking 1,205
3 Request Large Bulky Item Collection 1,002
4 Derelict Vehicles 819
5 Heat/Hot Water 794
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 498
2 Heat/Hot Water 491
3 Illegal Parking 453
4 Blocked Driveway 402
5 Unsanitary Condition 221
Brooklyn Crown Heights North 1 Heat/Hot Water 1,713
2 Noise - Residential 696
3 Request Large Bulky Item Collection 642
4 Unsanitary Condition 522
5 Illegal Parking 505
Brooklyn Crown Heights South, Wingate 1 Heat/Hot Water 2,500
2 Noise - Residential 994
3 Unsanitary Condition 540
4 Illegal Parking 470
5 Paint/Plaster 408
Brooklyn East Flatbush, Rugby, Farragut 1 Heat/Hot Water 2,768
2 Blocked Driveway 1,201
3 Noise - Residential 911
4 Request Large Bulky Item Collection 750
5 Unsanitary Condition 742
Brooklyn East New York, Starrett City 1 Heat/Hot Water 1,417
2 Blocked Driveway 1,250
3 Illegal Parking 966
4 Noise - Residential 891
5 Unsanitary Condition 741
Brooklyn Flatbush, Midwood 1 Heat/Hot Water 2,619
2 Noise - Residential 1,199
3 Illegal Parking 1,021
4 Blocked Driveway 922
5 Unsanitary Condition 619
Brooklyn Park Slope, Carroll Gardens 1 Request Large Bulky Item Collection 1,995
2 Illegal Parking 904
3 Heat/Hot Water 516
4 Noise - Residential 402
5 Damaged Tree 387
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 1,230
2 Heat/Hot Water 1,216
3 Blocked Driveway 1,065
4 Request Large Bulky Item Collection 1,037
5 Noise - Residential 470
Brooklyn Sunset Park, Windsor Terrace 1 Request Large Bulky Item Collection 679
2 Heat/Hot Water 664
3 Illegal Parking 582
4 Blocked Driveway 519
5 Street Condition 398
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,371
2 Request Large Bulky Item Collection 1,218
3 Heat/Hot Water 980
4 Illegal Parking 904
5 Noise - Commercial 874

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 700
2 Illegal Parking 397
3 Vending 254
4 Noise - Residential 202
5 Street Condition 194
Manhattan Central Harlem 1 Heat/Hot Water 2,259
2 Noise - Residential 1,858
3 Noise - Street/Sidewalk 753
4 Unsanitary Condition 537
5 Illegal Parking 410
Manhattan Chelsea, Clinton 1 Noise 817
2 Heat/Hot Water 743
3 Noise - Residential 643
4 Request Large Bulky Item Collection 425
5 Illegal Parking 422
Manhattan East Harlem 1 Heat/Hot Water 1,383
2 Noise - Residential 1,271
3 Illegal Parking 483
4 Noise - Street/Sidewalk 342
5 Unsanitary Condition 309
Manhattan Greenwich Village, Soho 1 Heat/Hot Water 662
2 New Tree Request 576
3 Noise 571
4 Noise - Commercial 525
5 Noise - Street/Sidewalk 496
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,565
2 Heat/Hot Water 1,333
3 Noise - Commercial 827
4 For Hire Vehicle Complaint 727
5 Illegal Parking 664
Manhattan Manhattanville, Hamilton Heights 1 Heat/Hot Water 2,271
2 Noise - Residential 1,245
3 Noise - Street/Sidewalk 467
4 Unsanitary Condition 408
5 Paint/Plaster 392
Manhattan Midtown Business District 1 Noise 734
2 Taxi Complaint 512
3 Homeless Person Assistance 501
4 Street Condition 489
5 Illegal Parking 488
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 118
2 Heat/Hot Water 112
3 Paint/Plaster 37
4 Unsanitary Condition 32
5 Door/Window 29
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 966
2 Heat/Hot Water 682
3 Noise - Residential 493
4 Illegal Parking 355
5 Request Large Bulky Item Collection 331
Manhattan Upper East Side 1 Heat/Hot Water 946
2 Noise 799
3 Damaged Tree 640
4 Noise - Residential 598
5 Request Large Bulky Item Collection 596
Manhattan Washington Heights, Inwood 1 Heat/Hot Water 4,430
2 Noise - Residential 2,991
3 Noise - Street/Sidewalk 1,245
4 Unsanitary Condition 1,008
5 Paint/Plaster 913
Manhattan West Side, Upper West Side 1 Heat/Hot Water 1,298
2 Noise - Residential 1,114
3 Noise 789
4 Illegal Parking 720
5 Request Large Bulky Item Collection 555

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 1,351
2 Illegal Parking 1,312
3 Request Large Bulky Item Collection 1,256
4 Heat/Hot Water 1,091
5 Noise - Residential 1,082
Queens Bayside, Douglaston, Little Neck 1 Request Large Bulky Item Collection 1,671
2 Illegal Parking 550
3 Water System 532
4 Damaged Tree 409
5 Blocked Driveway 355
Queens Elmhurst, South Corona 1 Heat/Hot Water 1,798
2 Blocked Driveway 1,219
3 Noise - Residential 540
4 Illegal Parking 450
5 Request Large Bulky Item Collection 356
Queens Flushing, Bay Terrace 1 Request Large Bulky Item Collection 1,923
2 Blocked Driveway 1,568
3 Illegal Parking 1,234
4 Heat/Hot Water 843
5 Noise - Residential 677
Queens Forest Hills, Rego Park 1 Heat/Hot Water 728
2 Illegal Parking 644
3 Blocked Driveway 603
4 Noise - Residential 428
5 Request Large Bulky Item Collection 343
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 1,507
2 Illegal Parking 1,276
3 Request Large Bulky Item Collection 886
4 Noise - Residential 885
5 Blocked Driveway 687
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,434
2 Illegal Parking 855
3 Heat/Hot Water 770
4 Noise - Residential 618
5 Request Large Bulky Item Collection 403
Queens Jamaica, St. Albans, Hollis 1 Blocked Driveway 1,354
2 Request Large Bulky Item Collection 1,251
3 Heat/Hot Water 1,025
4 Noise - Residential 882
5 Illegal Parking 854
Queens Ozone Park, Howard Beach 1 Request Large Bulky Item Collection 1,818
2 Blocked Driveway 1,142
3 Noise - Residential 792
4 Illegal Parking 722
5 Derelict Vehicle 505
Queens Queens Village, Rosedale 1 Request Large Bulky Item Collection 2,089
2 Illegal Parking 592
3 Blocked Driveway 560
4 Missed Collection (All Materials) 559
5 Street Condition 547
Queens Ridgewood, Glendale, Maspeth 1 Request Large Bulky Item Collection 2,548
2 Illegal Parking 2,146
3 Blocked Driveway 1,375
4 Noise - Residential 916
5 Heat/Hot Water 764
Queens Sunnyside, Woodside 1 Illegal Parking 826
2 Blocked Driveway 782
3 Heat/Hot Water 781
4 Noise - Residential 480
5 Request Large Bulky Item Collection 365
Queens The Rockaways, Broad Channel 1 Request Large Bulky Item Collection 768
2 Heat/Hot Water 632
3 Noise - Residential 546
4 Unsanitary Condition 351
5 Illegal Parking 338
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 1,593
2 Request Large Bulky Item Collection 1,365
3 Illegal Parking 1,030
4 Noise - Residential 871
5 Heat/Hot Water 683

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Request Large Bulky Item Collection 1,026
2 Electronics Waste 773
3 Missed Collection (All Materials) 706
4 Street Condition 610
5 Illegal Parking 586
Staten Island Stapleton, Port Richmond 1 Request Large Bulky Item Collection 1,274
2 Noise - Residential 978
3 Electronics Waste 907
4 Illegal Parking 876
5 Missed Collection (All Materials) 865
Staten Island Tottenville, Woodrow, Great Kills 1 Request Large Bulky Item Collection 1,491
2 Electronics Waste 1,181
3 Missed Collection (All Materials) 765
4 Illegal Parking 749
5 Street Condition 736

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData