Summary

NYC 311 open data for 2018_Q3 contain a total of 692,305 service requests, consisting of 119,812 requests from the Bronx, 219,479 requests from Brooklyn, 125,501 requests from Manhattan, 176,338 requests from Queens, and 40,904 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=55,390), Request Large Bulky Item Collection (n=51,512), and Illegal Parking (n=42,399). City agencies with the highest number of service request assignments were: NYPD (n=205,098), DSNY (n=118,671), and HPD (n=112,539). Overall, 73.7% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2018_Q3 Number of Service Requests
Total 692,305

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 119,812
Brooklyn 219,479
Manhattan 125,501
Queens 176,338
Staten Island 40,904
Unspecified 10,271

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 235,751
August 235,630
September 220,924

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 79,761
Monday 106,350
Tuesday 106,294
Wednesday 107,086
Thursday 108,192
Friday 102,729
Saturday 81,893

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 142,030
Street/Sidewalk 136,388
Residential Building 112,011
Sidewalk 94,989
Street 70,042
Residential Building/House 58,920
Other 32,291
Property Address 8,081
Store/Commercial 8,032
Park 7,720
Club/Bar/Restaurant 4,023
3+ Family Apt. Building 3,991
1-2 Family Dwelling 3,617
Restaurant/Bar/Deli/Bakery 3,415
Mixed Use 3,379
Lot 3,376

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 80,794
Online 140,516
Other 11,624
Phone 374,804
Unknown 84,567

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 205,098
DSNY 118,671
HPD 112,539
DOT 70,112
DEP 55,849
DPR 40,234
DOB 29,535
DOHMH 19,803
DOF 14,280
TLC 7,416
DHS 7,008
DCA 4,754
HRA 2,886
DFTA 2,220
DOE 906
EDC 305
DCAS 280
DOITT 169
ACS 105
NYCEM 80
TAX 38
DCP 9
TAT 5
COIB 2
MOC 1

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 200,961
Noise - Residential 55,390
Request Large Bulky Item Collection 51,512
Illegal Parking 42,399
Blocked Driveway 33,021
Noise - Street/Sidewalk 30,011
Unsanitary Condition 26,283
Water System 23,855
Street Condition 21,895
Street Light Condition 19,114
Paint/Plaster 15,653
Plumbing 15,250
Sanitation Condition 14,076
Noise 13,156
Dirty Conditions 12,616
Traffic Signal Condition 11,516
Damaged Tree 11,197
Missed Collection (All Materials) 11,074
General Construction/Plumbing 10,794
Derelict Vehicle 10,781
Water Leak 10,590
Sewer 10,574
Noise - Vehicle 10,363
Rodent 10,191
Derelict Vehicles 10,027
Noise - Commercial 10,006

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Food Establishment 1
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,941
2 Noise - Street/Sidewalk 1,067
3 Unsanitary Condition 1,042
4 Paint/Plaster 874
5 Water System 758
Bronx East Tremont, Belmont 1 Noise - Residential 860
2 Unsanitary Condition 771
3 Paint/Plaster 500
4 Noise - Street/Sidewalk 427
5 Plumbing 371
Bronx Highbridge, Concourse Village 1 Noise - Street/Sidewalk 1,704
2 Noise - Residential 1,627
3 Unsanitary Condition 1,386
4 Water System 1,136
5 Paint/Plaster 924
Bronx Hunts Point, Longwood 1 Noise - Street/Sidewalk 430
2 Unsanitary Condition 418
3 Noise - Residential 369
4 Water System 258
5 Paint/Plaster 257
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 729
2 Noise - Street/Sidewalk 451
3 Unsanitary Condition 431
4 Water System 333
5 Blocked Driveway 256
Bronx Morrisania, Crotona Park East 1 Noise - Residential 890
2 Noise - Street/Sidewalk 621
3 Unsanitary Condition 510
4 Blocked Driveway 377
5 Paint/Plaster 345
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,376
2 Blocked Driveway 725
3 Illegal Parking 483
4 Request Large Bulky Item Collection 371
5 Unsanitary Condition 369
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 854
2 Illegal Parking 589
3 Noise - Street/Sidewalk 469
4 Water System 333
5 Blocked Driveway 316
Bronx Soundview, Parkchester 1 Noise - Residential 1,170
2 Blocked Driveway 817
3 Unsanitary Condition 663
4 Illegal Parking 615
5 Noise - Street/Sidewalk 596
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 874
2 Request Large Bulky Item Collection 749
3 Noise - Residential 612
4 Blocked Driveway 470
5 Derelict Vehicle 389
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Street/Sidewalk 1,313
2 Noise - Residential 1,277
3 Unsanitary Condition 1,086
4 Water System 871
5 Paint/Plaster 803
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,546
2 Blocked Driveway 1,256
3 Unsanitary Condition 823
4 Illegal Parking 698
5 Request Large Bulky Item Collection 623

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Request Large Bulky Item Collection 2,334
2 Illegal Parking 1,069
3 Blocked Driveway 564
4 Noise - Residential 512
5 Street Condition 449
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,933
2 Request Large Bulky Item Collection 1,450
3 Noise - Street/Sidewalk 966
4 Unsanitary Condition 708
5 Illegal Parking 596
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,534
2 Blocked Driveway 1,109
3 Request Large Bulky Item Collection 890
4 Noise - Residential 397
5 Missed Collection (All Materials) 366
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 966
2 Request Large Bulky Item Collection 886
3 Blocked Driveway 658
4 Missed Collection (All Materials) 553
5 Damaged Tree 432
Brooklyn Brooklyn Heights, Fort Greene 1 Request Large Bulky Item Collection 902
2 Illegal Parking 788
3 Noise - Residential 727
4 Noise - Street/Sidewalk 474
5 Noise 396
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 735
2 Unsanitary Condition 444
3 Blocked Driveway 380
4 Noise - Street/Sidewalk 334
5 Illegal Parking 324
Brooklyn Bushwick 1 Noise - Residential 1,748
2 Noise - Street/Sidewalk 1,066
3 Request Large Bulky Item Collection 987
4 Water System 804
5 Blocked Driveway 591
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,285
2 Request Large Bulky Item Collection 1,169
3 Illegal Parking 1,143
4 Noise - Residential 1,092
5 Derelict Vehicles 1,029
Brooklyn Coney Island, Brighton Beach 1 Illegal Parking 492
2 Street Condition 473
3 Noise - Residential 441
4 Blocked Driveway 368
5 Unsanitary Condition 223
Brooklyn Crown Heights North 1 Noise - Residential 1,127
2 Noise - Commercial 823
3 Noise - Street/Sidewalk 779
4 Request Large Bulky Item Collection 763
5 Unsanitary Condition 574
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,049
2 Noise - Street/Sidewalk 904
3 Unsanitary Condition 723
4 New Tree Request 576
5 Request Large Bulky Item Collection 480
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,410
2 Blocked Driveway 1,218
3 Unsanitary Condition 1,042
4 Paint/Plaster 692
5 Derelict Vehicles 690
Brooklyn East New York, Starrett City 1 Noise - Residential 1,541
2 Blocked Driveway 1,100
3 Illegal Parking 1,037
4 Unsanitary Condition 990
5 Water System 890
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,001
2 Unsanitary Condition 895
3 Illegal Parking 791
4 Paint/Plaster 721
5 Blocked Driveway 675
Brooklyn Park Slope, Carroll Gardens 1 Request Large Bulky Item Collection 2,905
2 Illegal Parking 862
3 Street Condition 453
4 Noise - Residential 428
5 Water System 393
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 1,315
2 Request Large Bulky Item Collection 1,050
3 Blocked Driveway 800
4 Street Condition 451
5 Noise - Residential 417
Brooklyn Sunset Park, Windsor Terrace 1 Request Large Bulky Item Collection 778
2 Illegal Parking 537
3 Noise - Residential 501
4 Blocked Driveway 431
5 Noise - Street/Sidewalk 396
Brooklyn Williamsburg, Greenpoint 1 Request Large Bulky Item Collection 1,396
2 Noise - Residential 1,339
3 Noise - Street/Sidewalk 965
4 Illegal Parking 819
5 Noise - Commercial 641

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Illegal Parking 509
2 Noise 461
3 Vending 388
4 Homeless Person Assistance 250
5 Request Large Bulky Item Collection 247
Manhattan Central Harlem 1 Noise - Street/Sidewalk 1,708
2 Noise - Residential 1,372
3 Unsanitary Condition 724
4 Paint/Plaster 472
5 Illegal Parking 467
Manhattan Chelsea, Clinton 1 Noise 742
2 Request Large Bulky Item Collection 649
3 Illegal Parking 593
4 Noise - Residential 523
5 Homeless Person Assistance 382
Manhattan East Harlem 1 Noise - Residential 966
2 Noise - Street/Sidewalk 805
3 Illegal Parking 443
4 Unsanitary Condition 436
5 Paint/Plaster 306
Manhattan Greenwich Village, Soho 1 Request Large Bulky Item Collection 716
2 Noise - Street/Sidewalk 438
3 Noise - Commercial 418
4 Noise 345
5 Noise - Residential 344
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,174
2 Request Large Bulky Item Collection 800
3 Noise - Street/Sidewalk 695
4 Illegal Parking 641
5 Noise - Commercial 614
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 1,302
2 Noise - Residential 907
3 Water System 625
4 Unsanitary Condition 590
5 Paint/Plaster 476
Manhattan Midtown Business District 1 Homeless Person Assistance 914
2 Illegal Parking 549
3 Taxi Complaint 465
4 Noise 453
5 Street Condition 404
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 106
2 Noise - Street/Sidewalk 55
3 Paint/Plaster 51
4 Water Leak 45
5 Unsanitary Condition 43
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 555
2 Request Large Bulky Item Collection 490
3 Noise - Residential 309
4 Street Condition 302
5 Illegal Parking 260
Manhattan Upper East Side 1 Request Large Bulky Item Collection 801
2 Street Condition 537
3 Noise 482
4 Illegal Parking 391
5 Noise - Residential 376
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 4,212
2 Noise - Residential 2,223
3 Water System 1,861
4 Unsanitary Condition 1,174
5 Paint/Plaster 1,015
Manhattan West Side, Upper West Side 1 Request Large Bulky Item Collection 764
2 Homeless Person Assistance 682
3 Noise - Residential 606
4 Illegal Parking 590
5 Noise 505

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,588
2 Request Large Bulky Item Collection 1,429
3 Blocked Driveway 1,306
4 Noise - Residential 783
5 Street Condition 685
Queens Bayside, Douglaston, Little Neck 1 Request Large Bulky Item Collection 2,620
2 Illegal Parking 593
3 Street Condition 562
4 Damaged Tree 414
5 Water System 358
Queens Elmhurst, South Corona 1 Blocked Driveway 1,285
2 Noise - Residential 711
3 Illegal Parking 412
4 Request Large Bulky Item Collection 391
5 Unsanitary Condition 340
Queens Flushing, Bay Terrace 1 Request Large Bulky Item Collection 2,202
2 Blocked Driveway 1,505
3 Illegal Parking 1,286
4 Noise - Residential 888
5 Street Condition 791
Queens Forest Hills, Rego Park 1 Illegal Parking 599
2 Request Large Bulky Item Collection 423
3 Blocked Driveway 409
4 Street Condition 321
5 Noise - Residential 312
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 1,539
2 Request Large Bulky Item Collection 1,096
3 Noise 947
4 Noise - Residential 825
5 Illegal Parking 608
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,335
2 Noise - Residential 1,017
3 Illegal Parking 674
4 Water System 384
5 Request Large Bulky Item Collection 380
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,215
2 Request Large Bulky Item Collection 1,411
3 Blocked Driveway 1,389
4 Dirty Conditions 1,081
5 Illegal Parking 946
Queens Ozone Park, Howard Beach 1 Request Large Bulky Item Collection 2,308
2 Noise - Residential 1,655
3 Blocked Driveway 1,157
4 Illegal Parking 835
5 Derelict Vehicle 690
Queens Queens Village, Rosedale 1 Request Large Bulky Item Collection 2,468
2 Noise - Residential 1,116
3 Illegal Parking 749
4 Blocked Driveway 676
5 Street Condition 664
Queens Ridgewood, Glendale, Maspeth 1 Request Large Bulky Item Collection 2,894
2 Illegal Parking 2,183
3 Blocked Driveway 1,268
4 Noise - Residential 1,013
5 Derelict Vehicle 815
Queens Sunnyside, Woodside 1 Illegal Parking 1,229
2 Blocked Driveway 799
3 Noise - Residential 397
4 Request Large Bulky Item Collection 386
5 Street Condition 374
Queens The Rockaways, Broad Channel 1 Noise - Residential 896
2 Request Large Bulky Item Collection 884
3 Illegal Parking 702
4 Unsanitary Condition 493
5 Street Condition 310
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,663
2 Blocked Driveway 1,607
3 Request Large Bulky Item Collection 1,493
4 Illegal Parking 1,171
5 Derelict Vehicle 570

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Request Large Bulky Item Collection 1,038
2 Electronics Waste 818
3 Street Light Condition 686
4 Illegal Parking 657
5 Damaged Tree 656
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,415
2 Request Large Bulky Item Collection 1,396
3 Electronics Waste 1,074
4 Illegal Parking 855
5 Street Light Condition 707
Staten Island Tottenville, Woodrow, Great Kills 1 Request Large Bulky Item Collection 1,547
2 Electronics Waste 1,283
3 Street Condition 846
4 Illegal Parking 783
5 Street Light Condition 680

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData