Summary

NYC 311 open data for 2018_Q2 contain a total of 664,781 service requests, consisting of 110,239 requests from the Bronx, 207,868 requests from Brooklyn, 126,046 requests from Manhattan, 168,955 requests from Queens, and 40,053 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=59,144), Request Large Bulky Item Collection (n=49,164), and Illegal Parking (n=42,692). City agencies with the highest number of service request assignments were: NYPD (n=207,820), HPD (n=104,630), and DSNY (n=103,985). Overall, 74.4% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2018_Q2 Number of Service Requests
Total 664,781

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 110,239
Brooklyn 207,868
Manhattan 126,046
Queens 168,955
Staten Island 40,053
Unspecified 11,620

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
April 209,239
May 229,054
June 226,488

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 76,131
Monday 104,703
Tuesday 105,897
Wednesday 102,461
Thursday 103,297
Friday 97,796
Saturday 74,496

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 138,564
Street/Sidewalk 132,135
Residential Building 104,298
Sidewalk 88,274
Street 65,446
Residential Building/House 62,314
Other 27,505
Store/Commercial 9,098
Property Address 8,468
Park 6,812
Club/Bar/Restaurant 5,468
3+ Family Apt. Building 4,054
Senior Address 3,360
Restaurant/Bar/Deli/Bakery 3,076
Nyc Street Address 2,963
1-2 Family Dwelling 2,946

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 80,836
Online 138,904
Other 10,901
Phone 352,597
Unknown 81,543

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 207,820
HPD 104,630
DSNY 103,985
DOT 77,864
DEP 51,321
DPR 33,963
DOB 26,748
DOHMH 17,826
DOF 15,967
TLC 7,696
DHS 5,137
DCA 4,720
HRA 3,342
DFTA 2,220
DOE 592
DCAS 346
EDC 253
DOITT 149
ACS 85
TAX 59
NYCEM 50
DCP 5
COIB 2
CEO 1

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 181,637
Noise - Residential 59,144
Request Large Bulky Item Collection 49,164
Illegal Parking 42,692
Blocked Driveway 33,895
Street Condition 30,416
Noise - Street/Sidewalk 25,396
Heat/Hot Water 23,509
Street Light Condition 19,121
Noise 18,335
Unsanitary Condition 18,126
Water System 16,688
Noise - Commercial 12,990
Paint/Plaster 12,954
Plumbing 12,330
Noise - Vehicle 11,399
Sanitation Condition 11,222
General Construction/Plumbing 10,321
Derelict Vehicle 10,273
Dirty Conditions 10,190
Missed Collection (All Materials) 10,035
Derelict Vehicles 9,588
Sewer 9,373
Rodent 9,142
Traffic Signal Condition 8,484
Sidewalk Condition 8,357

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Astoria, Long Island City 1 Illegal Parking 9
2 Street Condition 1
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 2,319
2 Heat/Hot Water 1,203
3 Noise - Street/Sidewalk 810
4 Unsanitary Condition 701
5 Paint/Plaster 670
Bronx East Tremont, Belmont 1 Noise - Residential 916
2 Heat/Hot Water 521
3 Unsanitary Condition 512
4 Paint/Plaster 402
5 Plumbing 363
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,789
2 Noise - Street/Sidewalk 1,611
3 Heat/Hot Water 1,226
4 Unsanitary Condition 809
5 Paint/Plaster 682
Bronx Hunts Point, Longwood 1 Noise - Residential 526
2 Unsanitary Condition 251
3 Paint/Plaster 250
4 Plumbing 196
5 Illegal Parking 194
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 852
2 Heat/Hot Water 293
3 Illegal Parking 280
4 Unsanitary Condition 265
5 Blocked Driveway 261
Bronx Morrisania, Crotona Park East 1 Noise - Residential 1,000
2 Unsanitary Condition 423
3 Heat/Hot Water 422
4 Noise - Street/Sidewalk 406
5 Blocked Driveway 372
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,554
2 Blocked Driveway 727
3 Illegal Parking 552
4 Heat/Hot Water 405
5 Street Condition 328
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 898
2 Heat/Hot Water 476
3 Illegal Parking 426
4 Street Condition 383
5 Blocked Driveway 367
Bronx Soundview, Parkchester 1 Noise - Residential 1,403
2 Blocked Driveway 898
3 Heat/Hot Water 778
4 Illegal Parking 506
5 Noise - Street/Sidewalk 473
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 877
2 Noise - Residential 747
3 Request Large Bulky Item Collection 674
4 Blocked Driveway 467
5 Derelict Vehicle 363
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,374
2 Unsanitary Condition 892
3 Heat/Hot Water 847
4 Paint/Plaster 773
5 Noise - Street/Sidewalk 728
Bronx Wakefield, Williamsbridge 1 Blocked Driveway 1,367
2 Noise - Residential 1,047
3 Illegal Parking 788
4 Heat/Hot Water 664
5 Request Large Bulky Item Collection 585

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Request Large Bulky Item Collection 4,468
2 Illegal Parking 1,297
3 Blocked Driveway 658
4 Noise - Residential 534
5 Street Condition 454
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,947
2 Request Large Bulky Item Collection 1,151
3 Heat/Hot Water 1,112
4 Noise - Street/Sidewalk 766
5 Illegal Parking 575
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 2,442
2 Blocked Driveway 1,158
3 Request Large Bulky Item Collection 783
4 Noise - Residential 532
5 Street Condition 471
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,024
2 Blocked Driveway 816
3 Request Large Bulky Item Collection 752
4 Missed Collection (All Materials) 535
5 Noise - Residential 518
Brooklyn Brooklyn Heights, Fort Greene 1 Request Large Bulky Item Collection 858
2 Illegal Parking 825
3 Noise - Residential 821
4 Noise 627
5 Noise - Street/Sidewalk 472
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 635
2 Blocked Driveway 443
3 Unsanitary Condition 296
4 Request Large Bulky Item Collection 290
5 Illegal Parking 285
Brooklyn Bushwick 1 Noise - Residential 1,766
2 Noise - Street/Sidewalk 869
3 Request Large Bulky Item Collection 703
4 Blocked Driveway 641
5 Unsanitary Condition 438
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,243
2 Illegal Parking 1,089
3 Request Large Bulky Item Collection 1,025
4 Derelict Vehicles 912
5 Noise - Residential 731
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 454
2 Illegal Parking 381
3 Blocked Driveway 294
4 Water System 252
5 Street Condition 244
Brooklyn Crown Heights North 1 Noise - Residential 1,089
2 Noise - Commercial 677
3 Request Large Bulky Item Collection 669
4 Noise - Street/Sidewalk 617
5 Illegal Parking 543
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 962
2 Heat/Hot Water 800
3 Noise - Street/Sidewalk 698
4 Unsanitary Condition 546
5 Illegal Parking 442
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,222
2 Blocked Driveway 1,174
3 Heat/Hot Water 932
4 Unsanitary Condition 770
5 Request Large Bulky Item Collection 640
Brooklyn East New York, Starrett City 1 Noise - Residential 1,473
2 Blocked Driveway 1,181
3 Illegal Parking 994
4 Derelict Vehicles 658
5 Request Large Bulky Item Collection 597
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,452
2 Illegal Parking 996
3 Blocked Driveway 817
4 Unsanitary Condition 675
5 Heat/Hot Water 665
Brooklyn Park Slope, Carroll Gardens 1 Request Large Bulky Item Collection 2,885
2 Illegal Parking 851
3 Street Condition 577
4 Noise - Residential 536
5 New Tree Request 433
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 1,055
2 Request Large Bulky Item Collection 911
3 Blocked Driveway 812
4 Street Condition 576
5 Noise - Residential 551
Brooklyn Sunset Park, Windsor Terrace 1 Illegal Parking 631
2 Request Large Bulky Item Collection 600
3 Noise - Residential 568
4 Street Condition 453
5 Blocked Driveway 429
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,512
2 Request Large Bulky Item Collection 1,129
3 Illegal Parking 1,039
4 Noise - Street/Sidewalk 1,037
5 Noise - Commercial 887

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Illegal Parking 818
2 Noise 795
3 Homeless Person Assistance 313
4 Vending 278
5 Street Condition 276
Manhattan Central Harlem 1 Noise - Residential 1,825
2 Noise - Street/Sidewalk 1,741
3 Heat/Hot Water 688
4 Unsanitary Condition 488
5 Illegal Parking 426
Manhattan Chelsea, Clinton 1 Noise 1,008
2 Illegal Parking 571
3 Noise - Residential 566
4 Request Large Bulky Item Collection 555
5 Street Condition 439
Manhattan East Harlem 1 Noise - Residential 1,196
2 Noise - Street/Sidewalk 726
3 Illegal Parking 433
4 Heat/Hot Water 431
5 Unsanitary Condition 286
Manhattan Greenwich Village, Soho 1 Noise 956
2 Noise - Commercial 634
3 Request Large Bulky Item Collection 608
4 Noise - Residential 513
5 Street Condition 409
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,410
2 Noise - Commercial 1,068
3 Noise 767
4 Request Large Bulky Item Collection 715
5 Noise - Street/Sidewalk 657
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,448
2 Noise - Street/Sidewalk 1,284
3 Heat/Hot Water 863
4 Unsanitary Condition 447
5 Paint/Plaster 405
Manhattan Midtown Business District 1 Noise 1,008
2 Homeless Person Assistance 666
3 Street Condition 533
4 Taxi Complaint 509
5 Noise - Street/Sidewalk 402
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 157
2 Noise - Street/Sidewalk 45
3 Paint/Plaster 44
4 Heat/Hot Water 36
5 Unsanitary Condition 32
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 728
2 Noise - Residential 551
3 Street Condition 473
4 Request Large Bulky Item Collection 453
5 Illegal Parking 318
Manhattan Upper East Side 1 Noise 1,104
2 Request Large Bulky Item Collection 685
3 Noise - Residential 629
4 Street Condition 552
5 Illegal Parking 447
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 3,680
2 Noise - Residential 3,050
3 Heat/Hot Water 1,373
4 Noise - Vehicle 1,066
5 Illegal Parking 1,034
Manhattan West Side, Upper West Side 1 Noise 1,179
2 Noise - Residential 915
3 Illegal Parking 645
4 Request Large Bulky Item Collection 642
5 Street Condition 508

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,262
2 Request Large Bulky Item Collection 1,250
3 Blocked Driveway 1,155
4 Noise - Residential 972
5 Noise - Commercial 792
Queens Bayside, Douglaston, Little Neck 1 Request Large Bulky Item Collection 2,841
2 Street Condition 637
3 Illegal Parking 565
4 Damaged Tree 352
5 Blocked Driveway 342
Queens Elmhurst, South Corona 1 Blocked Driveway 1,279
2 Noise - Residential 860
3 Heat/Hot Water 655
4 Illegal Parking 431
5 Street Condition 305
Queens Flushing, Bay Terrace 1 Request Large Bulky Item Collection 2,000
2 Blocked Driveway 1,544
3 Illegal Parking 1,239
4 Street Condition 1,074
5 Noise - Residential 928
Queens Forest Hills, Rego Park 1 Illegal Parking 758
2 Blocked Driveway 475
3 Request Large Bulky Item Collection 348
4 Noise - Residential 326
5 Street Condition 304
Queens Fresh Meadows, Briarwood 1 Noise - Vehicle 1,542
2 Noise 989
3 Request Large Bulky Item Collection 970
4 Illegal Parking 920
5 Noise - Residential 917
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,288
2 Noise - Residential 1,045
3 Illegal Parking 687
4 Request Large Bulky Item Collection 326
5 Street Condition 315
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,378
2 Blocked Driveway 1,329
3 Request Large Bulky Item Collection 1,278
4 Illegal Parking 882
5 Street Condition 703
Queens Ozone Park, Howard Beach 1 Request Large Bulky Item Collection 3,670
2 Noise - Residential 1,281
3 Blocked Driveway 1,007
4 Illegal Parking 833
5 Street Condition 620
Queens Queens Village, Rosedale 1 Request Large Bulky Item Collection 1,802
2 Street Condition 976
3 Noise - Residential 763
4 Illegal Parking 709
5 Derelict Vehicle 661
Queens Ridgewood, Glendale, Maspeth 1 Request Large Bulky Item Collection 2,544
2 Illegal Parking 2,303
3 Blocked Driveway 1,266
4 Noise - Residential 1,183
5 Street Condition 768
Queens Sunnyside, Woodside 1 Illegal Parking 1,051
2 Blocked Driveway 775
3 Noise - Residential 507
4 Street Condition 480
5 Request Large Bulky Item Collection 309
Queens The Rockaways, Broad Channel 1 Noise - Residential 729
2 Request Large Bulky Item Collection 684
3 Illegal Parking 431
4 Street Condition 344
5 Sewer 278
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 1,686
2 Noise - Residential 1,474
3 Illegal Parking 1,267
4 Request Large Bulky Item Collection 1,248
5 Street Condition 600

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 1,098
2 Request Large Bulky Item Collection 935
3 Electronics Waste 808
4 Illegal Parking 621
5 Noise - Residential 429
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,323
2 Street Condition 1,233
3 Request Large Bulky Item Collection 1,193
4 Electronics Waste 1,110
5 Illegal Parking 815
Staten Island Tottenville, Woodrow, Great Kills 1 Request Large Bulky Item Collection 1,480
2 Street Condition 1,307
3 Electronics Waste 1,236
4 Illegal Parking 830
5 Missed Collection (All Materials) 492

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData