Summary

NYC 311 open data for 2017_Q3 contain a total of 608,277 service requests, consisting of 104,853 requests from the Bronx, 195,472 requests from Brooklyn, 113,448 requests from Manhattan, 153,271 requests from Queens, and 33,053 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=61,775), Illegal Parking (n=37,985), and Blocked Driveway (n=32,894). City agencies with the highest number of service request assignments were: NYPD (n=208,077), HPD (n=96,100), and DSNY (n=70,008). Overall, 74.6% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2017_Q3 Number of Service Requests
Total 608,277

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 104,853
Brooklyn 195,472
Manhattan 113,448
Queens 153,271
Staten Island 33,053
Unspecified 8,180

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 207,396
August 200,884
September 199,997

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 74,592
Monday 93,170
Tuesday 89,146
Wednesday 94,516
Thursday 92,682
Friday 89,460
Saturday 74,711

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Street/Sidewalk 130,221
(Missing / Not Applicable) 127,425
Residential Building 95,694
Residential Building/House 65,541
Street 62,279
Sidewalk 51,594
Other 31,551
Store/Commercial 8,368
Park 7,002
Property Address 5,507
Club/Bar/Restaurant 5,380
3+ Family Apt. Building 4,142
1-2 Family Dwelling 3,760
Park/Playground 3,323
Restaurant/Bar/Deli/Bakery 3,299
Senior Address 3,191

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 72,176
Online 125,585
Other 8,879
Phone 324,279
Unknown 77,358

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 208,077
HPD 96,100
DSNY 70,008
DOT 66,449
DEP 47,044
DPR 34,882
DOB 28,434
DOHMH 20,432
DOF 11,948
DHS 6,508
TLC 6,333
DCA 5,254
HRA 3,061
DFTA 2,245
DOE 658
EDC 361
NYCEM 163
DOITT 144
ACS 100
DCAS 41
TAX 20
DCP 12
TAT 3

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 182,303
Noise - Residential 61,775
Illegal Parking 37,985
Blocked Driveway 32,894
Noise - Street/Sidewalk 29,805
Unsanitary Condition 22,103
Street Light Condition 20,665
Street Condition 19,711
Water System 18,704
Paint/Plaster 14,120
Noise 13,975
Sanitation Condition 12,830
Plumbing 12,629
General Construction/Plumbing 12,000
Noise - Commercial 11,659
Dirty Conditions 11,176
Request Large Bulky Item Collection 10,984
Rodent 10,811
Missed Collection (All Materials) 10,189
Derelict Vehicle 9,847
Noise - Vehicle 9,602
Derelict Vehicles 9,328
Sidewalk Condition 8,819
Damaged Tree 8,178
Building/Use 8,104
Door/Window 8,081

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 2,006
2 Noise - Street/Sidewalk 1,144
3 Unsanitary Condition 611
4 Paint/Plaster 545
5 Blocked Driveway 515
Bronx East Tremont, Belmont 1 Noise - Residential 809
2 Unsanitary Condition 496
3 Noise - Street/Sidewalk 416
4 Paint/Plaster 306
5 Water System 287
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,655
2 Noise - Street/Sidewalk 1,291
3 Unsanitary Condition 868
4 Paint/Plaster 680
5 Water System 676
Bronx Hunts Point, Longwood 1 Noise - Residential 344
2 Water System 282
3 Noise - Street/Sidewalk 263
4 Unsanitary Condition 233
5 Blocked Driveway 178
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 788
2 Unsanitary Condition 400
3 Noise - Street/Sidewalk 380
4 Paint/Plaster 260
5 Illegal Parking 207
Bronx Morrisania, Crotona Park East 1 Noise - Residential 761
2 Noise - Street/Sidewalk 600
3 Unsanitary Condition 374
4 Blocked Driveway 286
5 Heat/Hot Water 231
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,345
2 Blocked Driveway 755
3 Illegal Parking 510
4 Water System 269
5 Street Condition 264
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 790
2 Blocked Driveway 370
3 Illegal Parking 348
4 Noise - Street/Sidewalk 325
5 Unsanitary Condition 271
Bronx Soundview, Parkchester 1 Noise - Residential 1,505
2 Blocked Driveway 849
3 Noise - Street/Sidewalk 446
4 Unsanitary Condition 446
5 Illegal Parking 434
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 731
2 Noise - Residential 561
3 Blocked Driveway 461
4 Street Light Condition 427
5 Derelict Vehicle 289
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,362
2 Noise - Street/Sidewalk 1,233
3 Unsanitary Condition 728
4 Paint/Plaster 597
5 Noise - Vehicle 508
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,673
2 Blocked Driveway 1,207
3 Unsanitary Condition 622
4 Illegal Parking 571
5 Water System 372

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 1,230
2 Request Large Bulky Item Collection 1,207
3 Blocked Driveway 654
4 Noise - Residential 473
5 Missed Collection (All Materials) 414
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,149
2 Noise - Street/Sidewalk 1,051
3 Illegal Parking 594
4 Unsanitary Condition 582
5 Blocked Driveway 552
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 1,727
2 Blocked Driveway 1,036
3 Noise - Residential 504
4 Street Condition 377
5 Missed Collection (All Materials) 347
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,174
2 Blocked Driveway 767
3 Noise - Residential 626
4 Missed Collection (All Materials) 502
5 Street Condition 484
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 900
2 Illegal Parking 824
3 Noise 602
4 Noise - Street/Sidewalk 502
5 Noise - Commercial 395
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 753
2 Blocked Driveway 335
3 Unsanitary Condition 300
4 Illegal Parking 265
5 Noise - Street/Sidewalk 249
Brooklyn Bushwick 1 Noise - Residential 1,879
2 Noise - Street/Sidewalk 1,011
3 Blocked Driveway 628
4 Water System 613
5 Unsanitary Condition 423
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,535
2 Blocked Driveway 1,419
3 Illegal Parking 1,264
4 Derelict Vehicles 1,180
5 Derelict Vehicle 662
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 470
2 Illegal Parking 426
3 Blocked Driveway 401
4 Street Condition 194
5 Water System 176
Brooklyn Crown Heights North 1 Noise - Residential 1,322
2 Noise - Street/Sidewalk 788
3 Illegal Parking 549
4 Noise - Commercial 457
5 Unsanitary Condition 447
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,193
2 Noise - Street/Sidewalk 887
3 Unsanitary Condition 431
4 Illegal Parking 389
5 Paint/Plaster 350
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,907
2 Blocked Driveway 1,348
3 Unsanitary Condition 778
4 Noise - Street/Sidewalk 555
5 Derelict Vehicles 548
Brooklyn East New York, Starrett City 1 Noise - Residential 1,861
2 Blocked Driveway 1,122
3 Illegal Parking 1,022
4 Derelict Vehicles 724
5 Unsanitary Condition 641
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,064
2 Illegal Parking 713
3 Blocked Driveway 675
4 Unsanitary Condition 601
5 Noise - Street/Sidewalk 591
Brooklyn Park Slope, Carroll Gardens 1 Request Large Bulky Item Collection 735
2 Illegal Parking 683
3 Noise - Commercial 532
4 Noise - Residential 517
5 Missed Collection (All Materials) 510
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 951
2 Blocked Driveway 689
3 Noise - Residential 526
4 Missed Collection (All Materials) 495
5 Street Condition 468
Brooklyn Sunset Park, Windsor Terrace 1 Illegal Parking 682
2 Noise - Residential 680
3 Blocked Driveway 398
4 Street Condition 340
5 Noise - Park 316
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,286
2 Noise - Street/Sidewalk 1,034
3 Noise - Commercial 1,000
4 Illegal Parking 691
5 Noise 576

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 581
2 Illegal Parking 342
3 Homeless Person Assistance 262
4 Noise - Residential 128
5 Street Condition 120
Manhattan Central Harlem 1 Noise - Street/Sidewalk 1,607
2 Noise - Residential 1,471
3 Unsanitary Condition 534
4 Plumbing 314
5 Illegal Parking 305
Manhattan Chelsea, Clinton 1 Noise 1,012
2 Noise - Residential 610
3 Homeless Person Assistance 411
4 Dirty Conditions 380
5 Illegal Parking 376
Manhattan East Harlem 1 Noise - Residential 1,136
2 Noise - Street/Sidewalk 863
3 Illegal Parking 381
4 Unsanitary Condition 260
5 Plumbing 258
Manhattan Greenwich Village, Soho 1 Noise 514
2 Noise - Residential 396
3 Noise - Street/Sidewalk 387
4 Homeless Person Assistance 382
5 Noise - Commercial 376
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,342
2 Noise - Commercial 848
3 Noise - Street/Sidewalk 838
4 Noise 514
5 Illegal Parking 474
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 1,362
2 Noise - Residential 1,309
3 Unsanitary Condition 465
4 Water System 433
5 Paint/Plaster 356
Manhattan Midtown Business District 1 Homeless Person Assistance 1,021
2 Noise 688
3 Illegal Parking 514
4 Taxi Complaint 476
5 Street Condition 369
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Paint/Plaster 65
2 Unsanitary Condition 65
3 Noise - Residential 47
4 Illegal Parking 28
5 Noise - Street/Sidewalk 27
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 462
2 Noise - Residential 435
3 Homeless Person Assistance 327
4 Illegal Parking 310
5 Street Condition 246
Manhattan Upper East Side 1 Noise 633
2 Illegal Parking 442
3 Noise - Residential 441
4 Street Condition 350
5 Noise - Commercial 344
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 3,825
2 Noise - Residential 2,608
3 Noise - Vehicle 851
4 Unsanitary Condition 833
5 Water System 756
Manhattan West Side, Upper West Side 1 Noise - Residential 801
2 Noise 769
3 Illegal Parking 639
4 Noise - Street/Sidewalk 631
5 Homeless Person Assistance 614

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,342
2 Blocked Driveway 1,256
3 Noise - Residential 993
4 Noise - Commercial 666
5 Street Condition 590
Queens Bayside, Douglaston, Little Neck 1 Request Large Bulky Item Collection 945
2 Missed Collection (All Materials) 587
3 Street Condition 483
4 Illegal Parking 405
5 Sidewalk Condition 342
Queens Elmhurst, South Corona 1 Blocked Driveway 1,230
2 Noise - Residential 917
3 Illegal Parking 455
4 Noise - Street/Sidewalk 225
5 Unsanitary Condition 216
Queens Flushing, Bay Terrace 1 Blocked Driveway 1,344
2 Illegal Parking 1,116
3 Noise - Residential 994
4 Street Condition 690
5 Building/Use 549
Queens Forest Hills, Rego Park 1 Blocked Driveway 480
2 Illegal Parking 463
3 Noise - Residential 336
4 Street Condition 294
5 Noise 211
Queens Fresh Meadows, Briarwood 1 Noise - Residential 828
2 Illegal Parking 765
3 Blocked Driveway 592
4 Street Condition 468
5 Noise 397
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,274
2 Noise - Residential 1,269
3 Illegal Parking 833
4 Water System 334
5 Noise - Street/Sidewalk 327
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,204
2 Blocked Driveway 1,351
3 Sanitation Condition 752
4 Derelict Vehicles 724
5 Illegal Parking 720
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,759
2 Request Large Bulky Item Collection 1,227
3 Blocked Driveway 1,172
4 Illegal Parking 878
5 Missed Collection (All Materials) 593
Queens Queens Village, Rosedale 1 Noise - Residential 1,163
2 Derelict Vehicle 682
3 Illegal Parking 646
4 Blocked Driveway 614
5 Water System 601
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 1,886
2 Request Large Bulky Item Collection 1,306
3 Blocked Driveway 1,073
4 Noise - Residential 1,043
5 Derelict Vehicle 712
Queens Sunnyside, Woodside 1 Illegal Parking 870
2 Blocked Driveway 694
3 Noise - Residential 510
4 Street Condition 432
5 Noise 237
Queens The Rockaways, Broad Channel 1 Noise - Residential 1,043
2 Illegal Parking 627
3 Blocked Driveway 324
4 Noise - Street/Sidewalk 251
5 Water System 234
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,968
2 Blocked Driveway 1,673
3 Illegal Parking 1,066
4 Derelict Vehicle 473
5 Building/Use 425

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Electronics Waste 833
2 Street Condition 620
3 Illegal Parking 593
4 Noise - Residential 531
5 Street Light Condition 396
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,289
2 Electronics Waste 1,159
3 Illegal Parking 698
4 Street Condition 695
5 Street Light Condition 566
Staten Island Tottenville, Woodrow, Great Kills 1 Electronics Waste 1,218
2 Illegal Parking 781
3 Street Condition 726
4 Street Light Condition 596
5 Water System 424

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData