Summary

NYC 311 open data for 2017_Q2 contain a total of 610,566 service requests, consisting of 104,334 requests from the Bronx, 188,182 requests from Brooklyn, 123,207 requests from Manhattan, 148,899 requests from Queens, and 35,418 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=62,627), Illegal Parking (n=38,469), and Blocked Driveway (n=32,388). City agencies with the highest number of service request assignments were: NYPD (n=203,496), HPD (n=104,437), and DOT (n=81,366). Overall, 74.1% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2017_Q2 Number of Service Requests
Total 610,566

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 104,334
Brooklyn 188,182
Manhattan 123,207
Queens 148,899
Staten Island 35,418
Unspecified 10,526

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
April 193,962
May 207,655
June 208,949

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 75,441
Monday 95,432
Tuesday 95,029
Wednesday 95,029
Thursday 91,548
Friday 81,167
Saturday 76,920

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 146,836
Street/Sidewalk 124,567
Residential Building 104,042
Residential Building/House 65,864
Street 60,565
Sidewalk 34,585
Other 28,553
Store/Commercial 9,022
Park 6,405
Club/Bar/Restaurant 6,333
Nyc Street Address 4,977
Property Address 4,142
3+ Family Apt. Building 4,056
1-, 2- And 3- Family Home 4,029
Senior Address 3,371
1-2 Family Dwelling 3,219

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 71,091
Online 132,136
Other 9,137
Phone 311,127
Unknown 87,075

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
NYPD 203,496
HPD 104,437
DOT 81,366
DEP 54,112
DSNY 48,662
DPR 31,557
DOB 27,224
DOHMH 18,339
DOF 12,957
TLC 7,281
DHS 6,705
HRA 5,618
DCA 5,252
DFTA 2,385
DOE 533
EDC 255
DOITT 147
ACS 101
NYCEM 99
3-1-1 36
DCP 4

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 170,188
Noise - Residential 62,627
Illegal Parking 38,469
Blocked Driveway 32,388
Street Condition 31,805
Noise - Street/Sidewalk 24,694
Street Light Condition 22,425
Heat/Hot Water 21,412
Unsanitary Condition 18,459
Water System 18,196
Noise 17,641
Paint/Plaster 13,721
Noise - Commercial 13,204
Plumbing 12,664
General Construction/Plumbing 11,465
Sewer 11,028
Sanitation Condition 10,288
Noise - Vehicle 9,793
Rodent 9,575
Dirty Conditions 9,186
Missed Collection (All Materials) 9,177
Derelict Vehicle 8,921
Traffic Signal Condition 8,730
Derelict Vehicles 8,578
Water Leak 8,003
Door/Window 7,929

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 2,081
2 Heat/Hot Water 908
3 Noise - Street/Sidewalk 831
4 Paint/Plaster 651
5 Unsanitary Condition 588
Bronx East Tremont, Belmont 1 Noise - Residential 1,301
2 Unsanitary Condition 539
3 Heat/Hot Water 439
4 Paint/Plaster 399
5 Plumbing 308
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,838
2 Noise - Street/Sidewalk 1,008
3 Heat/Hot Water 899
4 Unsanitary Condition 888
5 Paint/Plaster 754
Bronx Hunts Point, Longwood 1 Noise - Residential 424
2 Blocked Driveway 218
3 Unsanitary Condition 208
4 Street Light Condition 184
5 Illegal Parking 169
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 807
2 Noise - Street/Sidewalk 313
3 Heat/Hot Water 286
4 Street Condition 281
5 Blocked Driveway 247
Bronx Morrisania, Crotona Park East 1 Noise - Residential 1,013
2 Heat/Hot Water 437
3 Unsanitary Condition 403
4 Noise - Street/Sidewalk 390
5 Blocked Driveway 302
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,252
2 Blocked Driveway 726
3 Illegal Parking 507
4 Street Condition 392
5 Unsanitary Condition 363
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 879
2 Heat/Hot Water 521
3 Street Condition 410
4 Blocked Driveway 333
5 Illegal Parking 304
Bronx Soundview, Parkchester 1 Noise - Residential 1,531
2 Blocked Driveway 818
3 Heat/Hot Water 642
4 Unsanitary Condition 517
5 Illegal Parking 423
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 679
2 Noise - Residential 581
3 Street Light Condition 531
4 Blocked Driveway 405
5 Street Condition 337
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,566
2 Heat/Hot Water 772
3 Paint/Plaster 720
4 Unsanitary Condition 718
5 Noise - Street/Sidewalk 688
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,387
2 Blocked Driveway 1,159
3 Heat/Hot Water 607
4 Unsanitary Condition 579
5 Street Condition 503

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 1,545
2 Blocked Driveway 654
3 Noise - Residential 538
4 Street Condition 499
5 Missed Collection (All Materials) 491
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,844
2 Noise - Street/Sidewalk 1,010
3 Illegal Parking 723
4 Noise - Commercial 645
5 Unsanitary Condition 557
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 1,769
2 Blocked Driveway 1,063
3 Noise - Residential 582
4 Street Condition 403
5 Heat/Hot Water 380
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,374
2 Blocked Driveway 936
3 Noise - Residential 726
4 Street Condition 714
5 Missed Collection (All Materials) 362
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 915
2 Illegal Parking 837
3 Noise 643
4 Street Condition 563
5 Noise - Street/Sidewalk 481
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 678
2 Blocked Driveway 332
3 Street Condition 271
4 Unsanitary Condition 271
5 Illegal Parking 259
Brooklyn Bushwick 1 Noise - Residential 1,868
2 Noise - Street/Sidewalk 1,022
3 Blocked Driveway 626
4 Water System 440
5 Unsanitary Condition 416
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,341
2 Illegal Parking 1,121
3 Noise - Residential 979
4 Derelict Vehicles 886
5 Street Condition 756
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 535
2 Illegal Parking 431
3 Blocked Driveway 327
4 Street Condition 269
5 Sewer 151
Brooklyn Crown Heights North 1 Noise - Residential 1,196
2 Noise - Street/Sidewalk 696
3 Heat/Hot Water 521
4 Illegal Parking 461
5 Unsanitary Condition 408
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,132
2 Noise - Street/Sidewalk 679
3 Heat/Hot Water 617
4 Unsanitary Condition 495
5 Paint/Plaster 413
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,412
2 Blocked Driveway 1,214
3 Unsanitary Condition 811
4 Paint/Plaster 638
5 Heat/Hot Water 612
Brooklyn East New York, Starrett City 1 Noise - Residential 1,610
2 Blocked Driveway 1,040
3 Illegal Parking 836
4 Street Condition 694
5 Heat/Hot Water 659
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,304
2 Illegal Parking 738
3 Heat/Hot Water 736
4 Blocked Driveway 728
5 Unsanitary Condition 643
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 822
2 Noise - Residential 606
3 Noise - Commercial 593
4 Street Condition 588
5 Missed Collection (All Materials) 574
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 860
2 Blocked Driveway 802
3 Noise - Residential 698
4 Street Condition 622
5 Derelict Vehicle 364
Brooklyn Sunset Park, Windsor Terrace 1 Illegal Parking 686
2 Noise - Residential 658
3 Street Condition 493
4 Blocked Driveway 432
5 Noise 332
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,447
2 Noise - Commercial 1,064
3 Illegal Parking 916
4 Noise - Street/Sidewalk 830
5 Noise 744

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 520
2 Illegal Parking 478
3 Street Condition 224
4 Homeless Person Assistance 186
5 Noise - Commercial 151
Manhattan Central Harlem 1 Noise - Residential 1,876
2 Noise - Street/Sidewalk 1,389
3 Heat/Hot Water 561
4 Unsanitary Condition 525
5 Paint/Plaster 393
Manhattan Chelsea, Clinton 1 Noise 1,134
2 Noise - Residential 589
3 Street Condition 580
4 Illegal Parking 425
5 Homeless Person Assistance 385
Manhattan East Harlem 1 Noise - Residential 1,414
2 Noise - Street/Sidewalk 592
3 Heat/Hot Water 521
4 Illegal Parking 364
5 Unsanitary Condition 282
Manhattan Greenwich Village, Soho 1 Noise - Commercial 675
2 Noise 607
3 Noise - Street/Sidewalk 591
4 Noise - Residential 588
5 Street Condition 496
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,847
2 Noise - Commercial 1,138
3 Noise - Street/Sidewalk 722
4 Heat/Hot Water 576
5 Noise 575
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,732
2 Noise - Street/Sidewalk 1,535
3 Heat/Hot Water 729
4 Paint/Plaster 496
5 Unsanitary Condition 417
Manhattan Midtown Business District 1 Homeless Person Assistance 1,756
2 Noise 889
3 Street Condition 610
4 Taxi Complaint 544
5 Illegal Parking 517
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 52
2 Noise - Street/Sidewalk 42
3 Unsanitary Condition 33
4 Heat/Hot Water 30
5 Paint/Plaster 27
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 1,041
2 Noise - Residential 537
3 Street Condition 507
4 Homeless Person Assistance 469
5 Illegal Parking 449
Manhattan Upper East Side 1 Noise 887
2 Street Condition 686
3 Noise - Residential 610
4 Illegal Parking 582
5 Noise - Commercial 516
Manhattan Washington Heights, Inwood 1 Noise - Residential 2,959
2 Noise - Street/Sidewalk 2,936
3 Heat/Hot Water 1,104
4 Paint/Plaster 822
5 Noise - Vehicle 796
Manhattan West Side, Upper West Side 1 Noise - Residential 1,106
2 Noise 932
3 Homeless Person Assistance 850
4 Street Condition 581
5 Noise - Street/Sidewalk 545

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Illegal Parking 1,209
2 Blocked Driveway 1,117
3 Noise - Residential 1,055
4 Street Condition 783
5 Noise - Commercial 616
Queens Bayside, Douglaston, Little Neck 1 Street Condition 831
2 Missed Collection (All Materials) 499
3 Illegal Parking 434
4 Street Light Condition 389
5 Water System 347
Queens Elmhurst, South Corona 1 Blocked Driveway 1,221
2 Noise - Residential 934
3 Illegal Parking 527
4 Heat/Hot Water 423
5 Street Condition 357
Queens Flushing, Bay Terrace 1 Blocked Driveway 1,289
2 Street Condition 1,273
3 Illegal Parking 1,133
4 Noise - Residential 798
5 Street Light Condition 527
Queens Forest Hills, Rego Park 1 Illegal Parking 543
2 Blocked Driveway 463
3 Street Condition 414
4 Noise - Residential 392
5 Noise 231
Queens Fresh Meadows, Briarwood 1 Noise 1,144
2 Noise - Residential 1,036
3 Illegal Parking 944
4 Street Condition 796
5 Non-Emergency Police Matter 648
Queens Jackson Heights, North Corona 1 Noise - Residential 1,336
2 Blocked Driveway 1,288
3 Illegal Parking 604
4 Street Condition 454
5 Street Light Condition 306
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,466
2 Blocked Driveway 1,238
3 Street Condition 815
4 Illegal Parking 714
5 Derelict Vehicles 683
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,240
2 Blocked Driveway 938
3 Illegal Parking 870
4 Street Condition 725
5 Missed Collection (All Materials) 560
Queens Queens Village, Rosedale 1 Street Condition 1,120
2 Noise - Residential 846
3 Water System 671
4 Illegal Parking 668
5 Blocked Driveway 609
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 2,048
2 Blocked Driveway 1,210
3 Noise - Residential 950
4 Missed Collection (All Materials) 909
5 Street Condition 828
Queens Sunnyside, Woodside 1 Illegal Parking 814
2 Noise - Residential 680
3 Street Condition 666
4 Blocked Driveway 629
5 Noise 296
Queens The Rockaways, Broad Channel 1 Noise - Residential 853
2 Water System 679
3 Street Condition 558
4 Illegal Parking 418
5 Sewer 399
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 1,608
2 Noise - Residential 1,546
3 Illegal Parking 1,176
4 Street Condition 702
5 Derelict Vehicle 402

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 986
2 Electronics Waste 825
3 Illegal Parking 642
4 Street Light Condition 580
5 Sewer 516
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,264
2 Electronics Waste 1,197
3 Street Condition 994
4 Street Light Condition 666
5 Illegal Parking 641
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 1,359
2 Electronics Waste 1,276
3 Illegal Parking 828
4 Street Light Condition 596
5 Water System 532

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData