NYC 311 open data for 2017_Q2 contain a total of 610,566 service requests, consisting of 104,334 requests from the Bronx, 188,182 requests from Brooklyn, 123,207 requests from Manhattan, 148,899 requests from Queens, and 35,418 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=62,627), Illegal Parking (n=38,469), and Blocked Driveway (n=32,388). City agencies with the highest number of service request assignments were: NYPD (n=203,496), HPD (n=104,437), and DOT (n=81,366). Overall, 74.1% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2017_Q2 | Number of Service Requests |
|---|---|
| Total | 610,566 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 104,334 |
| Brooklyn | 188,182 |
| Manhattan | 123,207 |
| Queens | 148,899 |
| Staten Island | 35,418 |
| Unspecified | 10,526 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 193,962 |
| May | 207,655 |
| June | 208,949 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 75,441 |
| Monday | 95,432 |
| Tuesday | 95,029 |
| Wednesday | 95,029 |
| Thursday | 91,548 |
| Friday | 81,167 |
| Saturday | 76,920 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 146,836 |
| Street/Sidewalk | 124,567 |
| Residential Building | 104,042 |
| Residential Building/House | 65,864 |
| Street | 60,565 |
| Sidewalk | 34,585 |
| Other | 28,553 |
| Store/Commercial | 9,022 |
| Park | 6,405 |
| Club/Bar/Restaurant | 6,333 |
| Nyc Street Address | 4,977 |
| Property Address | 4,142 |
| 3+ Family Apt. Building | 4,056 |
| 1-, 2- And 3- Family Home | 4,029 |
| Senior Address | 3,371 |
| 1-2 Family Dwelling | 3,219 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 71,091 |
| Online | 132,136 |
| Other | 9,137 |
| Phone | 311,127 |
| Unknown | 87,075 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| NYPD | 203,496 |
| HPD | 104,437 |
| DOT | 81,366 |
| DEP | 54,112 |
| DSNY | 48,662 |
| DPR | 31,557 |
| DOB | 27,224 |
| DOHMH | 18,339 |
| DOF | 12,957 |
| TLC | 7,281 |
| DHS | 6,705 |
| HRA | 5,618 |
| DCA | 5,252 |
| DFTA | 2,385 |
| DOE | 533 |
| EDC | 255 |
| DOITT | 147 |
| ACS | 101 |
| NYCEM | 99 |
| 3-1-1 | 36 |
| DCP | 4 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 170,188 |
| Noise - Residential | 62,627 |
| Illegal Parking | 38,469 |
| Blocked Driveway | 32,388 |
| Street Condition | 31,805 |
| Noise - Street/Sidewalk | 24,694 |
| Street Light Condition | 22,425 |
| Heat/Hot Water | 21,412 |
| Unsanitary Condition | 18,459 |
| Water System | 18,196 |
| Noise | 17,641 |
| Paint/Plaster | 13,721 |
| Noise - Commercial | 13,204 |
| Plumbing | 12,664 |
| General Construction/Plumbing | 11,465 |
| Sewer | 11,028 |
| Sanitation Condition | 10,288 |
| Noise - Vehicle | 9,793 |
| Rodent | 9,575 |
| Dirty Conditions | 9,186 |
| Missed Collection (All Materials) | 9,177 |
| Derelict Vehicle | 8,921 |
| Traffic Signal Condition | 8,730 |
| Derelict Vehicles | 8,578 |
| Water Leak | 8,003 |
| Door/Window | 7,929 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 2,081 |
| 2 | Heat/Hot Water | 908 | ||
| 3 | Noise - Street/Sidewalk | 831 | ||
| 4 | Paint/Plaster | 651 | ||
| 5 | Unsanitary Condition | 588 | ||
| Bronx | East Tremont, Belmont | 1 | Noise - Residential | 1,301 |
| 2 | Unsanitary Condition | 539 | ||
| 3 | Heat/Hot Water | 439 | ||
| 4 | Paint/Plaster | 399 | ||
| 5 | Plumbing | 308 | ||
| Bronx | Highbridge, Concourse Village | 1 | Noise - Residential | 1,838 |
| 2 | Noise - Street/Sidewalk | 1,008 | ||
| 3 | Heat/Hot Water | 899 | ||
| 4 | Unsanitary Condition | 888 | ||
| 5 | Paint/Plaster | 754 | ||
| Bronx | Hunts Point, Longwood | 1 | Noise - Residential | 424 |
| 2 | Blocked Driveway | 218 | ||
| 3 | Unsanitary Condition | 208 | ||
| 4 | Street Light Condition | 184 | ||
| 5 | Illegal Parking | 169 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 807 |
| 2 | Noise - Street/Sidewalk | 313 | ||
| 3 | Heat/Hot Water | 286 | ||
| 4 | Street Condition | 281 | ||
| 5 | Blocked Driveway | 247 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Noise - Residential | 1,013 |
| 2 | Heat/Hot Water | 437 | ||
| 3 | Unsanitary Condition | 403 | ||
| 4 | Noise - Street/Sidewalk | 390 | ||
| 5 | Blocked Driveway | 302 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 1,252 |
| 2 | Blocked Driveway | 726 | ||
| 3 | Illegal Parking | 507 | ||
| 4 | Street Condition | 392 | ||
| 5 | Unsanitary Condition | 363 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 879 |
| 2 | Heat/Hot Water | 521 | ||
| 3 | Street Condition | 410 | ||
| 4 | Blocked Driveway | 333 | ||
| 5 | Illegal Parking | 304 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 1,531 |
| 2 | Blocked Driveway | 818 | ||
| 3 | Heat/Hot Water | 642 | ||
| 4 | Unsanitary Condition | 517 | ||
| 5 | Illegal Parking | 423 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Illegal Parking | 679 |
| 2 | Noise - Residential | 581 | ||
| 3 | Street Light Condition | 531 | ||
| 4 | Blocked Driveway | 405 | ||
| 5 | Street Condition | 337 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Noise - Residential | 1,566 |
| 2 | Heat/Hot Water | 772 | ||
| 3 | Paint/Plaster | 720 | ||
| 4 | Unsanitary Condition | 718 | ||
| 5 | Noise - Street/Sidewalk | 688 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 1,387 |
| 2 | Blocked Driveway | 1,159 | ||
| 3 | Heat/Hot Water | 607 | ||
| 4 | Unsanitary Condition | 579 | ||
| 5 | Street Condition | 503 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Illegal Parking | 1,545 |
| 2 | Blocked Driveway | 654 | ||
| 3 | Noise - Residential | 538 | ||
| 4 | Street Condition | 499 | ||
| 5 | Missed Collection (All Materials) | 491 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,844 |
| 2 | Noise - Street/Sidewalk | 1,010 | ||
| 3 | Illegal Parking | 723 | ||
| 4 | Noise - Commercial | 645 | ||
| 5 | Unsanitary Condition | 557 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Illegal Parking | 1,769 |
| 2 | Blocked Driveway | 1,063 | ||
| 3 | Noise - Residential | 582 | ||
| 4 | Street Condition | 403 | ||
| 5 | Heat/Hot Water | 380 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Illegal Parking | 1,374 |
| 2 | Blocked Driveway | 936 | ||
| 3 | Noise - Residential | 726 | ||
| 4 | Street Condition | 714 | ||
| 5 | Missed Collection (All Materials) | 362 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 915 |
| 2 | Illegal Parking | 837 | ||
| 3 | Noise | 643 | ||
| 4 | Street Condition | 563 | ||
| 5 | Noise - Street/Sidewalk | 481 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 678 |
| 2 | Blocked Driveway | 332 | ||
| 3 | Street Condition | 271 | ||
| 4 | Unsanitary Condition | 271 | ||
| 5 | Illegal Parking | 259 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,868 |
| 2 | Noise - Street/Sidewalk | 1,022 | ||
| 3 | Blocked Driveway | 626 | ||
| 4 | Water System | 440 | ||
| 5 | Unsanitary Condition | 416 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Blocked Driveway | 1,341 |
| 2 | Illegal Parking | 1,121 | ||
| 3 | Noise - Residential | 979 | ||
| 4 | Derelict Vehicles | 886 | ||
| 5 | Street Condition | 756 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 535 |
| 2 | Illegal Parking | 431 | ||
| 3 | Blocked Driveway | 327 | ||
| 4 | Street Condition | 269 | ||
| 5 | Sewer | 151 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 1,196 |
| 2 | Noise - Street/Sidewalk | 696 | ||
| 3 | Heat/Hot Water | 521 | ||
| 4 | Illegal Parking | 461 | ||
| 5 | Unsanitary Condition | 408 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 1,132 |
| 2 | Noise - Street/Sidewalk | 679 | ||
| 3 | Heat/Hot Water | 617 | ||
| 4 | Unsanitary Condition | 495 | ||
| 5 | Paint/Plaster | 413 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Noise - Residential | 1,412 |
| 2 | Blocked Driveway | 1,214 | ||
| 3 | Unsanitary Condition | 811 | ||
| 4 | Paint/Plaster | 638 | ||
| 5 | Heat/Hot Water | 612 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 1,610 |
| 2 | Blocked Driveway | 1,040 | ||
| 3 | Illegal Parking | 836 | ||
| 4 | Street Condition | 694 | ||
| 5 | Heat/Hot Water | 659 | ||
| Brooklyn | Flatbush, Midwood | 1 | Noise - Residential | 1,304 |
| 2 | Illegal Parking | 738 | ||
| 3 | Heat/Hot Water | 736 | ||
| 4 | Blocked Driveway | 728 | ||
| 5 | Unsanitary Condition | 643 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Illegal Parking | 822 |
| 2 | Noise - Residential | 606 | ||
| 3 | Noise - Commercial | 593 | ||
| 4 | Street Condition | 588 | ||
| 5 | Missed Collection (All Materials) | 574 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Illegal Parking | 860 |
| 2 | Blocked Driveway | 802 | ||
| 3 | Noise - Residential | 698 | ||
| 4 | Street Condition | 622 | ||
| 5 | Derelict Vehicle | 364 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Illegal Parking | 686 |
| 2 | Noise - Residential | 658 | ||
| 3 | Street Condition | 493 | ||
| 4 | Blocked Driveway | 432 | ||
| 5 | Noise | 332 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 1,447 |
| 2 | Noise - Commercial | 1,064 | ||
| 3 | Illegal Parking | 916 | ||
| 4 | Noise - Street/Sidewalk | 830 | ||
| 5 | Noise | 744 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 520 |
| 2 | Illegal Parking | 478 | ||
| 3 | Street Condition | 224 | ||
| 4 | Homeless Person Assistance | 186 | ||
| 5 | Noise - Commercial | 151 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 1,876 |
| 2 | Noise - Street/Sidewalk | 1,389 | ||
| 3 | Heat/Hot Water | 561 | ||
| 4 | Unsanitary Condition | 525 | ||
| 5 | Paint/Plaster | 393 | ||
| Manhattan | Chelsea, Clinton | 1 | Noise | 1,134 |
| 2 | Noise - Residential | 589 | ||
| 3 | Street Condition | 580 | ||
| 4 | Illegal Parking | 425 | ||
| 5 | Homeless Person Assistance | 385 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 1,414 |
| 2 | Noise - Street/Sidewalk | 592 | ||
| 3 | Heat/Hot Water | 521 | ||
| 4 | Illegal Parking | 364 | ||
| 5 | Unsanitary Condition | 282 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise - Commercial | 675 |
| 2 | Noise | 607 | ||
| 3 | Noise - Street/Sidewalk | 591 | ||
| 4 | Noise - Residential | 588 | ||
| 5 | Street Condition | 496 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,847 |
| 2 | Noise - Commercial | 1,138 | ||
| 3 | Noise - Street/Sidewalk | 722 | ||
| 4 | Heat/Hot Water | 576 | ||
| 5 | Noise | 575 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Noise - Residential | 1,732 |
| 2 | Noise - Street/Sidewalk | 1,535 | ||
| 3 | Heat/Hot Water | 729 | ||
| 4 | Paint/Plaster | 496 | ||
| 5 | Unsanitary Condition | 417 | ||
| Manhattan | Midtown Business District | 1 | Homeless Person Assistance | 1,756 |
| 2 | Noise | 889 | ||
| 3 | Street Condition | 610 | ||
| 4 | Taxi Complaint | 544 | ||
| 5 | Illegal Parking | 517 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 52 |
| 2 | Noise - Street/Sidewalk | 42 | ||
| 3 | Unsanitary Condition | 33 | ||
| 4 | Heat/Hot Water | 30 | ||
| 5 | Paint/Plaster | 27 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 1,041 |
| 2 | Noise - Residential | 537 | ||
| 3 | Street Condition | 507 | ||
| 4 | Homeless Person Assistance | 469 | ||
| 5 | Illegal Parking | 449 | ||
| Manhattan | Upper East Side | 1 | Noise | 887 |
| 2 | Street Condition | 686 | ||
| 3 | Noise - Residential | 610 | ||
| 4 | Illegal Parking | 582 | ||
| 5 | Noise - Commercial | 516 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 2,959 |
| 2 | Noise - Street/Sidewalk | 2,936 | ||
| 3 | Heat/Hot Water | 1,104 | ||
| 4 | Paint/Plaster | 822 | ||
| 5 | Noise - Vehicle | 796 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 1,106 |
| 2 | Noise | 932 | ||
| 3 | Homeless Person Assistance | 850 | ||
| 4 | Street Condition | 581 | ||
| 5 | Noise - Street/Sidewalk | 545 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Illegal Parking | 1,209 |
| 2 | Blocked Driveway | 1,117 | ||
| 3 | Noise - Residential | 1,055 | ||
| 4 | Street Condition | 783 | ||
| 5 | Noise - Commercial | 616 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Condition | 831 |
| 2 | Missed Collection (All Materials) | 499 | ||
| 3 | Illegal Parking | 434 | ||
| 4 | Street Light Condition | 389 | ||
| 5 | Water System | 347 | ||
| Queens | Elmhurst, South Corona | 1 | Blocked Driveway | 1,221 |
| 2 | Noise - Residential | 934 | ||
| 3 | Illegal Parking | 527 | ||
| 4 | Heat/Hot Water | 423 | ||
| 5 | Street Condition | 357 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 1,289 |
| 2 | Street Condition | 1,273 | ||
| 3 | Illegal Parking | 1,133 | ||
| 4 | Noise - Residential | 798 | ||
| 5 | Street Light Condition | 527 | ||
| Queens | Forest Hills, Rego Park | 1 | Illegal Parking | 543 |
| 2 | Blocked Driveway | 463 | ||
| 3 | Street Condition | 414 | ||
| 4 | Noise - Residential | 392 | ||
| 5 | Noise | 231 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise | 1,144 |
| 2 | Noise - Residential | 1,036 | ||
| 3 | Illegal Parking | 944 | ||
| 4 | Street Condition | 796 | ||
| 5 | Non-Emergency Police Matter | 648 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 1,336 |
| 2 | Blocked Driveway | 1,288 | ||
| 3 | Illegal Parking | 604 | ||
| 4 | Street Condition | 454 | ||
| 5 | Street Light Condition | 306 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 1,466 |
| 2 | Blocked Driveway | 1,238 | ||
| 3 | Street Condition | 815 | ||
| 4 | Illegal Parking | 714 | ||
| 5 | Derelict Vehicles | 683 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 1,240 |
| 2 | Blocked Driveway | 938 | ||
| 3 | Illegal Parking | 870 | ||
| 4 | Street Condition | 725 | ||
| 5 | Missed Collection (All Materials) | 560 | ||
| Queens | Queens Village, Rosedale | 1 | Street Condition | 1,120 |
| 2 | Noise - Residential | 846 | ||
| 3 | Water System | 671 | ||
| 4 | Illegal Parking | 668 | ||
| 5 | Blocked Driveway | 609 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Illegal Parking | 2,048 |
| 2 | Blocked Driveway | 1,210 | ||
| 3 | Noise - Residential | 950 | ||
| 4 | Missed Collection (All Materials) | 909 | ||
| 5 | Street Condition | 828 | ||
| Queens | Sunnyside, Woodside | 1 | Illegal Parking | 814 |
| 2 | Noise - Residential | 680 | ||
| 3 | Street Condition | 666 | ||
| 4 | Blocked Driveway | 629 | ||
| 5 | Noise | 296 | ||
| Queens | The Rockaways, Broad Channel | 1 | Noise - Residential | 853 |
| 2 | Water System | 679 | ||
| 3 | Street Condition | 558 | ||
| 4 | Illegal Parking | 418 | ||
| 5 | Sewer | 399 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Blocked Driveway | 1,608 |
| 2 | Noise - Residential | 1,546 | ||
| 3 | Illegal Parking | 1,176 | ||
| 4 | Street Condition | 702 | ||
| 5 | Derelict Vehicle | 402 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Condition | 986 |
| 2 | Electronics Waste | 825 | ||
| 3 | Illegal Parking | 642 | ||
| 4 | Street Light Condition | 580 | ||
| 5 | Sewer | 516 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 1,264 |
| 2 | Electronics Waste | 1,197 | ||
| 3 | Street Condition | 994 | ||
| 4 | Street Light Condition | 666 | ||
| 5 | Illegal Parking | 641 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Condition | 1,359 |
| 2 | Electronics Waste | 1,276 | ||
| 3 | Illegal Parking | 828 | ||
| 4 | Street Light Condition | 596 | ||
| 5 | Water System | 532 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData