NYC 311 open data for 2016_Q2 contain a total of 582,895 service requests, consisting of 97,392 requests from the Bronx, 177,973 requests from Brooklyn, 134,098 requests from Manhattan, 134,122 requests from Queens, and 28,398 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=62,213), Illegal Parking (n=31,854), and Blocked Driveway (n=28,480). City agencies with the highest number of service request assignments were: NYPD (n=186,423), HPD (n=103,840), and DOT (n=82,486). Overall, 74.2% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2016_Q2 | Number of Service Requests |
|---|---|
| Total | 582,895 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 97,392 |
| Brooklyn | 177,973 |
| Manhattan | 134,098 |
| Queens | 134,122 |
| Staten Island | 28,398 |
| Unspecified | 10,912 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 183,791 |
| May | 200,052 |
| June | 199,052 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 68,480 |
| Monday | 90,386 |
| Tuesday | 92,675 |
| Wednesday | 90,668 |
| Thursday | 80,817 |
| Friday | 86,276 |
| Saturday | 73,593 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 134,928 |
| Street/Sidewalk | 110,187 |
| Residential Building | 102,945 |
| Residential Building/House | 65,728 |
| Street | 62,000 |
| Sidewalk | 29,300 |
| Other | 28,245 |
| Store/Commercial | 12,161 |
| Club/Bar/Restaurant | 6,942 |
| Park | 6,557 |
| Nyc Street Address | 4,950 |
| Property Address | 4,540 |
| Senior Address | 3,902 |
| 3+ Family Apt. Building | 3,726 |
| 1-2 Family Dwelling | 3,611 |
| Restaurant/Bar/Deli/Bakery | 3,173 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 67,190 |
| Online | 137,495 |
| Other | 8,768 |
| Phone | 288,694 |
| Unknown | 80,748 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| NYPD | 186,423 |
| HPD | 103,840 |
| DOT | 82,486 |
| DEP | 48,178 |
| DSNY | 40,995 |
| DPR | 31,297 |
| DOB | 25,600 |
| DOHMH | 18,904 |
| DHS | 13,963 |
| DOF | 10,582 |
| TLC | 6,968 |
| HRA | 5,574 |
| DCA | 4,824 |
| DFTA | 2,184 |
| DOE | 434 |
| EDC | 329 |
| 3-1-1 | 108 |
| NYCEM | 100 |
| DOITT | 84 |
| DORIS | 9 |
| DCP | 8 |
| ACS | 5 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 168,678 |
| Noise - Residential | 62,213 |
| Illegal Parking | 31,854 |
| Blocked Driveway | 28,480 |
| Street Condition | 26,483 |
| Heat/Hot Water | 23,046 |
| Street Light Condition | 22,717 |
| Noise - Street/Sidewalk | 21,226 |
| Unsanitary Condition | 17,897 |
| Noise | 16,779 |
| Noise - Commercial | 15,404 |
| Water System | 14,714 |
| Homeless Person Assistance | 13,963 |
| Paint/Plaster | 13,387 |
| Plumbing | 12,051 |
| General Construction/Plumbing | 11,740 |
| Sanitation Condition | 9,018 |
| Traffic Signal Condition | 8,869 |
| Dirty Conditions | 8,856 |
| Rodent | 8,628 |
| Door/Window | 8,280 |
| Broken Muni Meter | 8,240 |
| Sewer | 7,680 |
| Derelict Vehicle | 7,660 |
| Missed Collection (All Materials) | 7,556 |
| Noise - Vehicle | 7,476 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 2,160 |
| 2 | Heat/Hot Water | 1,096 | ||
| 3 | Unsanitary Condition | 690 | ||
| 4 | Paint/Plaster | 653 | ||
| 5 | Noise - Street/Sidewalk | 517 | ||
| Bronx | East Tremont, Belmont | 1 | Noise - Residential | 945 |
| 2 | Heat/Hot Water | 635 | ||
| 3 | Unsanitary Condition | 419 | ||
| 4 | Paint/Plaster | 342 | ||
| 5 | Plumbing | 293 | ||
| Bronx | Highbridge, Concourse Village | 1 | Noise - Residential | 1,955 |
| 2 | Noise - Street/Sidewalk | 1,126 | ||
| 3 | Heat/Hot Water | 932 | ||
| 4 | Unsanitary Condition | 809 | ||
| 5 | Paint/Plaster | 680 | ||
| Bronx | Hunts Point, Longwood | 1 | Noise - Residential | 525 |
| 2 | Unsanitary Condition | 219 | ||
| 3 | Heat/Hot Water | 215 | ||
| 4 | Street Condition | 196 | ||
| 5 | Illegal Parking | 190 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 848 |
| 2 | Noise - Street/Sidewalk | 291 | ||
| 3 | Unsanitary Condition | 253 | ||
| 4 | Street Condition | 236 | ||
| 5 | Blocked Driveway | 210 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Noise - Residential | 843 |
| 2 | Heat/Hot Water | 347 | ||
| 3 | Unsanitary Condition | 322 | ||
| 4 | Paint/Plaster | 266 | ||
| 5 | Blocked Driveway | 249 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 1,256 |
| 2 | Blocked Driveway | 582 | ||
| 3 | Heat/Hot Water | 484 | ||
| 4 | Illegal Parking | 385 | ||
| 5 | Street Light Condition | 297 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 837 |
| 2 | Heat/Hot Water | 495 | ||
| 3 | Street Condition | 338 | ||
| 4 | Unsanitary Condition | 289 | ||
| 5 | Illegal Parking | 274 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 1,583 |
| 2 | Heat/Hot Water | 804 | ||
| 3 | Blocked Driveway | 772 | ||
| 4 | Unsanitary Condition | 598 | ||
| 5 | Noise - Street/Sidewalk | 477 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Illegal Parking | 612 |
| 2 | Noise - Residential | 586 | ||
| 3 | Blocked Driveway | 399 | ||
| 4 | Street Light Condition | 359 | ||
| 5 | Street Condition | 351 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Noise - Residential | 1,315 |
| 2 | Heat/Hot Water | 920 | ||
| 3 | Unsanitary Condition | 805 | ||
| 4 | Paint/Plaster | 773 | ||
| 5 | Plumbing | 641 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 1,151 |
| 2 | Blocked Driveway | 1,099 | ||
| 3 | Heat/Hot Water | 558 | ||
| 4 | Unsanitary Condition | 477 | ||
| 5 | Paint/Plaster | 425 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Illegal Parking | 1,279 |
| 2 | Blocked Driveway | 542 | ||
| 3 | Noise - Residential | 461 | ||
| 4 | Street Condition | 439 | ||
| 5 | Heat/Hot Water | 265 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,939 |
| 2 | Noise - Commercial | 965 | ||
| 3 | Illegal Parking | 686 | ||
| 4 | Noise - Street/Sidewalk | 605 | ||
| 5 | Blocked Driveway | 528 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Illegal Parking | 1,235 |
| 2 | Blocked Driveway | 1,032 | ||
| 3 | Noise - Residential | 575 | ||
| 4 | Unsanitary Condition | 325 | ||
| 5 | Street Condition | 296 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Illegal Parking | 1,422 |
| 2 | Blocked Driveway | 736 | ||
| 3 | Street Condition | 515 | ||
| 4 | Noise - Residential | 498 | ||
| 5 | Heat/Hot Water | 405 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 2,222 |
| 2 | Illegal Parking | 639 | ||
| 3 | Noise | 586 | ||
| 4 | Street Condition | 437 | ||
| 5 | Noise - Commercial | 393 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 824 |
| 2 | Unsanitary Condition | 304 | ||
| 3 | Blocked Driveway | 289 | ||
| 4 | Paint/Plaster | 247 | ||
| 5 | Heat/Hot Water | 199 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,853 |
| 2 | Noise - Commercial | 598 | ||
| 3 | Blocked Driveway | 554 | ||
| 4 | Noise - Street/Sidewalk | 551 | ||
| 5 | Unsanitary Condition | 360 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Blocked Driveway | 1,145 |
| 2 | Illegal Parking | 1,028 | ||
| 3 | Noise - Residential | 1,006 | ||
| 4 | Derelict Vehicles | 811 | ||
| 5 | Street Condition | 671 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 508 |
| 2 | Blocked Driveway | 311 | ||
| 3 | Illegal Parking | 280 | ||
| 4 | Street Condition | 230 | ||
| 5 | Heat/Hot Water | 218 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 1,279 |
| 2 | Noise - Street/Sidewalk | 559 | ||
| 3 | Noise - Commercial | 498 | ||
| 4 | Illegal Parking | 474 | ||
| 5 | Heat/Hot Water | 455 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 989 |
| 2 | Heat/Hot Water | 540 | ||
| 3 | Unsanitary Condition | 491 | ||
| 4 | Paint/Plaster | 419 | ||
| 5 | Noise - Street/Sidewalk | 392 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Noise - Residential | 1,360 |
| 2 | Blocked Driveway | 934 | ||
| 3 | Unsanitary Condition | 759 | ||
| 4 | Heat/Hot Water | 584 | ||
| 5 | Paint/Plaster | 466 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 1,422 |
| 2 | Blocked Driveway | 922 | ||
| 3 | Unsanitary Condition | 571 | ||
| 4 | Illegal Parking | 539 | ||
| 5 | Heat/Hot Water | 479 | ||
| Brooklyn | Flatbush, Midwood | 1 | Noise - Residential | 1,345 |
| 2 | Blocked Driveway | 690 | ||
| 3 | Heat/Hot Water | 630 | ||
| 4 | Unsanitary Condition | 613 | ||
| 5 | Illegal Parking | 583 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Illegal Parking | 673 |
| 2 | Noise - Commercial | 596 | ||
| 3 | Noise - Residential | 530 | ||
| 4 | Missed Collection (All Materials) | 514 | ||
| 5 | Noise | 447 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Blocked Driveway | 755 |
| 2 | Illegal Parking | 717 | ||
| 3 | Noise - Residential | 627 | ||
| 4 | Street Condition | 620 | ||
| 5 | New Tree Request | 394 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Noise - Residential | 635 |
| 2 | Illegal Parking | 534 | ||
| 3 | Street Condition | 386 | ||
| 4 | Blocked Driveway | 359 | ||
| 5 | Street Light Condition | 343 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 1,703 |
| 2 | Noise - Commercial | 1,413 | ||
| 3 | Noise - Street/Sidewalk | 825 | ||
| 4 | Illegal Parking | 771 | ||
| 5 | Noise | 737 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 506 |
| 2 | Noise - Street/Sidewalk | 432 | ||
| 3 | Homeless Person Assistance | 263 | ||
| 4 | Illegal Parking | 259 | ||
| 5 | Noise - Commercial | 198 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 2,184 |
| 2 | Noise - Street/Sidewalk | 1,385 | ||
| 3 | Homeless Person Assistance | 517 | ||
| 4 | Heat/Hot Water | 507 | ||
| 5 | Unsanitary Condition | 466 | ||
| Manhattan | Chelsea, Clinton | 1 | Homeless Person Assistance | 1,222 |
| 2 | Noise | 1,170 | ||
| 3 | Noise - Residential | 652 | ||
| 4 | Illegal Parking | 516 | ||
| 5 | Noise - Commercial | 457 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 1,099 |
| 2 | Homeless Person Assistance | 720 | ||
| 3 | Noise - Street/Sidewalk | 575 | ||
| 4 | Illegal Parking | 381 | ||
| 5 | Noise - Commercial | 344 | ||
| Manhattan | Greenwich Village, Soho | 1 | Homeless Person Assistance | 1,099 |
| 2 | Noise | 803 | ||
| 3 | Noise - Commercial | 653 | ||
| 4 | Noise - Residential | 588 | ||
| 5 | Broken Muni Meter | 478 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,756 |
| 2 | Noise - Commercial | 1,143 | ||
| 3 | Homeless Person Assistance | 777 | ||
| 4 | Noise | 752 | ||
| 5 | Noise - Street/Sidewalk | 621 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Noise - Residential | 1,560 |
| 2 | Noise - Street/Sidewalk | 1,102 | ||
| 3 | Homeless Person Assistance | 790 | ||
| 4 | Heat/Hot Water | 645 | ||
| 5 | Paint/Plaster | 532 | ||
| Manhattan | Midtown Business District | 1 | Homeless Person Assistance | 3,548 |
| 2 | Noise - Street/Sidewalk | 867 | ||
| 3 | Noise | 768 | ||
| 4 | Broken Muni Meter | 587 | ||
| 5 | Street Condition | 583 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 54 |
| 2 | Paint/Plaster | 40 | ||
| 3 | Noise - Street/Sidewalk | 29 | ||
| 4 | Unsanitary Condition | 23 | ||
| 5 | Heat/Hot Water | 21 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 1,014 |
| 2 | Homeless Person Assistance | 750 | ||
| 3 | Noise - Residential | 557 | ||
| 4 | Broken Muni Meter | 476 | ||
| 5 | Street Condition | 334 | ||
| Manhattan | Upper East Side | 1 | Noise | 943 |
| 2 | Broken Muni Meter | 731 | ||
| 3 | Homeless Person Assistance | 590 | ||
| 4 | Noise - Residential | 565 | ||
| 5 | Street Condition | 553 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 3,334 |
| 2 | Noise - Street/Sidewalk | 2,487 | ||
| 3 | Heat/Hot Water | 1,323 | ||
| 4 | Unsanitary Condition | 888 | ||
| 5 | Paint/Plaster | 844 | ||
| Manhattan | West Side, Upper West Side | 1 | Homeless Person Assistance | 1,817 |
| 2 | Noise - Residential | 924 | ||
| 3 | Noise | 822 | ||
| 4 | Heat/Hot Water | 593 | ||
| 5 | Illegal Parking | 563 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Noise - Residential | 1,289 |
| 2 | Blocked Driveway | 1,146 | ||
| 3 | Illegal Parking | 726 | ||
| 4 | Street Condition | 717 | ||
| 5 | Noise - Commercial | 542 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Condition | 564 |
| 2 | Illegal Parking | 512 | ||
| 3 | Street Light Condition | 501 | ||
| 4 | Damaged Tree | 325 | ||
| 5 | Blocked Driveway | 319 | ||
| Queens | Elmhurst, South Corona | 1 | Blocked Driveway | 1,033 |
| 2 | Noise - Residential | 919 | ||
| 3 | Heat/Hot Water | 435 | ||
| 4 | Illegal Parking | 413 | ||
| 5 | Street Condition | 293 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 1,175 |
| 2 | Street Condition | 936 | ||
| 3 | Illegal Parking | 851 | ||
| 4 | Noise - Residential | 828 | ||
| 5 | Street Light Condition | 598 | ||
| Queens | Forest Hills, Rego Park | 1 | Blocked Driveway | 430 |
| 2 | Noise - Residential | 375 | ||
| 3 | Street Condition | 354 | ||
| 4 | Illegal Parking | 293 | ||
| 5 | Water System | 249 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 687 |
| 2 | Street Condition | 687 | ||
| 3 | Noise | 504 | ||
| 4 | Blocked Driveway | 480 | ||
| 5 | Illegal Parking | 435 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 1,263 |
| 2 | Blocked Driveway | 1,169 | ||
| 3 | Illegal Parking | 445 | ||
| 4 | Street Condition | 337 | ||
| 5 | Street Light Condition | 321 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 1,467 |
| 2 | Blocked Driveway | 1,010 | ||
| 3 | Street Condition | 669 | ||
| 4 | Derelict Vehicles | 643 | ||
| 5 | Street Light Condition | 632 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 1,107 |
| 2 | Blocked Driveway | 861 | ||
| 3 | Missed Collection (All Materials) | 837 | ||
| 4 | Street Condition | 582 | ||
| 5 | Illegal Parking | 579 | ||
| Queens | Queens Village, Rosedale | 1 | Street Condition | 862 |
| 2 | Noise - Residential | 689 | ||
| 3 | Street Light Condition | 634 | ||
| 4 | Water System | 599 | ||
| 5 | Illegal Parking | 560 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Illegal Parking | 1,888 |
| 2 | Blocked Driveway | 1,015 | ||
| 3 | Noise - Residential | 872 | ||
| 4 | Street Condition | 703 | ||
| 5 | Derelict Vehicle | 463 | ||
| Queens | Sunnyside, Woodside | 1 | Street Condition | 631 |
| 2 | Blocked Driveway | 607 | ||
| 3 | Noise - Residential | 546 | ||
| 4 | Illegal Parking | 510 | ||
| 5 | Noise - Commercial | 313 | ||
| Queens | The Rockaways, Broad Channel | 1 | Noise - Residential | 745 |
| 2 | Street Light Condition | 409 | ||
| 3 | Street Condition | 339 | ||
| 4 | Sewer | 265 | ||
| 5 | Unsanitary Condition | 259 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 1,444 |
| 2 | Blocked Driveway | 1,424 | ||
| 3 | Illegal Parking | 859 | ||
| 4 | Street Condition | 645 | ||
| 5 | Derelict Vehicle | 453 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Condition | 959 |
| 2 | Illegal Parking | 465 | ||
| 3 | Water System | 448 | ||
| 4 | Noise - Residential | 442 | ||
| 5 | Street Light Condition | 429 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 1,286 |
| 2 | Street Condition | 951 | ||
| 3 | Water System | 797 | ||
| 4 | Missed Collection (All Materials) | 549 | ||
| 5 | Illegal Parking | 519 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Condition | 1,100 |
| 2 | Illegal Parking | 638 | ||
| 3 | Street Light Condition | 567 | ||
| 4 | Damaged Tree | 384 | ||
| 5 | Water System | 370 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData