Summary

NYC 311 open data for 2015_Q4 contain a total of 552,255 service requests, consisting of 102,607 requests from the Bronx, 167,984 requests from Brooklyn, 125,441 requests from Manhattan, 121,621 requests from Queens, and 23,046 requests from Staten Island. The three most common complaint types were: Heat/Hot Water (n=74,807), Noise - Residential (n=49,749), and Blocked Driveway (n=28,328). City agencies with the highest number of service request assignments were: HPD (n=176,549), NYPD (n=144,448), and DOT (n=67,944). Overall, 73.6% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2015_Q4 Number of Service Requests
Total 552,255

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 102,607
Brooklyn 167,984
Manhattan 125,441
Queens 121,621
Staten Island 23,046
Unspecified 11,556

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
October 198,536
November 183,025
December 170,694

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 64,307
Monday 92,561
Tuesday 86,841
Wednesday 81,082
Thursday 76,448
Friday 81,187
Saturday 69,829

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Residential Building 174,775
(Missing / Not Applicable) 122,407
Street/Sidewalk 77,861
Residential Building/House 52,296
Street 43,193
Sidewalk 26,196
Other 19,379
Store/Commercial 6,952
Club/Bar/Restaurant 6,163
Nyc Street Address 4,715
Property Address 4,039
Senior Address 3,996
3+ Family Apt. Building 3,202
Park 2,736
Restaurant/Bar/Deli/Bakery 2,694
1-2 Family Dwelling 1,651

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 40,439
Online 115,810
Other 5,151
Phone 319,147
Unknown 71,708

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 176,549
NYPD 144,448
DOT 67,944
DEP 41,314
DSNY 34,049
DOB 24,378
DPR 17,954
DOHMH 13,180
DOF 9,821
TLC 7,327
HRA 5,318
DCA 4,372
DHS 2,323
DFTA 2,205
DOE 352
EDC 327
NYCEM 249
DOITT 73
3-1-1 72

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 132,568
Heat/Hot Water 74,807
Noise - Residential 49,749
Blocked Driveway 28,328
Illegal Parking 25,682
Street Light Condition 24,237
Unsanitary Condition 21,111
Street Condition 17,255
Paint/Plaster 17,178
Noise 16,740
Plumbing 14,951
Water System 12,595
Noise - Commercial 12,359
Door/Window 10,441
General Construction/Plumbing 10,233
Noise - Street/Sidewalk 9,360
Water Leak 8,571
Traffic Signal Condition 8,331
Missed Collection (All Materials) 7,725
Sanitation Condition 7,571
Electric 7,378
Flooring/Stairs 7,323
General 7,263
Dirty Conditions 6,955
Sewer 6,822
Rodent 6,722

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Heat/Hot Water 4,077
2 Noise - Residential 1,880
3 Paint/Plaster 810
4 Unsanitary Condition 782
5 Plumbing 583
Bronx East Tremont, Belmont 1 Heat/Hot Water 1,566
2 Noise - Residential 968
3 Unsanitary Condition 550
4 Paint/Plaster 488
5 Plumbing 386
Bronx Highbridge, Concourse Village 1 Heat/Hot Water 3,334
2 Noise - Residential 1,762
3 Unsanitary Condition 1,060
4 Paint/Plaster 979
5 Plumbing 828
Bronx Hunts Point, Longwood 1 Heat/Hot Water 844
2 Noise - Residential 501
3 Unsanitary Condition 225
4 Paint/Plaster 207
5 Plumbing 158
Bronx Melrose, Mott Haven, Port Morris 1 Heat/Hot Water 873
2 Noise - Residential 794
3 Unsanitary Condition 264
4 Paint/Plaster 229
5 Plumbing 203
Bronx Morrisania, Crotona Park East 1 Heat/Hot Water 1,046
2 Noise - Residential 730
3 Unsanitary Condition 340
4 Paint/Plaster 300
5 Plumbing 258
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heat/Hot Water 1,548
2 Noise - Residential 1,176
3 Blocked Driveway 574
4 Unsanitary Condition 343
5 Illegal Parking 327
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 1,364
2 Noise - Residential 856
3 Street Condition 280
4 Paint/Plaster 278
5 Blocked Driveway 261
Bronx Soundview, Parkchester 1 Heat/Hot Water 2,644
2 Noise - Residential 1,023
3 Blocked Driveway 591
4 Unsanitary Condition 558
5 Paint/Plaster 493
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 514
2 Heat/Hot Water 489
3 Street Light Condition 442
4 Noise - Residential 414
5 Blocked Driveway 380
Bronx University Hts., Fordham, Mt. Hope 1 Heat/Hot Water 3,076
2 Noise - Residential 1,417
3 Unsanitary Condition 985
4 Paint/Plaster 923
5 Plumbing 743
Bronx Wakefield, Williamsbridge 1 Heat/Hot Water 1,759
2 Blocked Driveway 1,002
3 Noise - Residential 999
4 Unsanitary Condition 556
5 Plumbing 444

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Heat/Hot Water 978
2 Illegal Parking 945
3 Blocked Driveway 552
4 Noise - Residential 498
5 Street Condition 323
Brooklyn Bedford Stuyvesant 1 Heat/Hot Water 1,561
2 Noise - Residential 1,255
3 Unsanitary Condition 678
4 Illegal Parking 572
5 Blocked Driveway 490
Brooklyn Bensonhurst, Bath Beach 1 Heat/Hot Water 1,303
2 Blocked Driveway 1,040
3 Illegal Parking 998
4 Noise - Residential 492
5 Water System 324
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,334
2 Heat/Hot Water 1,116
3 Blocked Driveway 962
4 Noise - Residential 593
5 Street Condition 362
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 767
2 Heat/Hot Water 659
3 Noise 593
4 Illegal Parking 524
5 Street Condition 319
Brooklyn Brownsville, Ocean Hill 1 Heat/Hot Water 1,038
2 Noise - Residential 467
3 Unsanitary Condition 287
4 Blocked Driveway 230
5 Plumbing 220
Brooklyn Bushwick 1 Noise - Residential 1,103
2 Heat/Hot Water 1,005
3 Unsanitary Condition 476
4 Blocked Driveway 455
5 Noise - Commercial 353
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 1,111
2 Illegal Parking 696
3 Heat/Hot Water 670
4 Noise - Residential 564
5 Derelict Vehicles 501
Brooklyn Coney Island, Brighton Beach 1 Heat/Hot Water 736
2 Noise - Residential 607
3 Blocked Driveway 262
4 Illegal Parking 223
5 Unsanitary Condition 218
Brooklyn Crown Heights North 1 Heat/Hot Water 1,442
2 Noise - Residential 1,025
3 Unsanitary Condition 505
4 Paint/Plaster 419
5 Plumbing 376
Brooklyn Crown Heights South, Wingate 1 Heat/Hot Water 2,127
2 Noise - Residential 1,009
3 Paint/Plaster 532
4 Unsanitary Condition 501
5 Plumbing 454
Brooklyn East Flatbush, Rugby, Farragut 1 Heat/Hot Water 2,666
2 Noise - Residential 1,034
3 Blocked Driveway 894
4 Unsanitary Condition 760
5 Paint/Plaster 650
Brooklyn East New York, Starrett City 1 Heat/Hot Water 1,677
2 Noise - Residential 889
3 Unsanitary Condition 830
4 Blocked Driveway 807
5 Paint/Plaster 601
Brooklyn Flatbush, Midwood 1 Heat/Hot Water 2,235
2 Noise - Residential 1,260
3 Blocked Driveway 819
4 Unsanitary Condition 712
5 Paint/Plaster 699
Brooklyn Park Slope, Carroll Gardens 1 Missed Collection (All Materials) 647
2 Illegal Parking 620
3 Noise - Residential 454
4 Noise - Commercial 432
5 Heat/Hot Water 426
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Heat/Hot Water 1,162
2 Blocked Driveway 858
3 Noise - Residential 636
4 New Tree Request 630
5 Illegal Parking 565
Brooklyn Sunset Park, Windsor Terrace 1 Heat/Hot Water 700
2 Illegal Parking 471
3 Noise - Residential 439
4 Blocked Driveway 408
5 Street Condition 381
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,223
2 Heat/Hot Water 961
3 Noise - Commercial 959
4 Noise 814
5 Blocked Driveway 621

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 779
2 Illegal Parking 214
3 Noise - Commercial 196
4 Noise - Residential 167
5 Homeless Person Assistance 155
Manhattan Central Harlem 1 Heat/Hot Water 2,121
2 Noise - Residential 1,373
3 Noise - Street/Sidewalk 616
4 Unsanitary Condition 557
5 Paint/Plaster 463
Manhattan Chelsea, Clinton 1 Noise 952
2 Heat/Hot Water 922
3 Noise - Residential 691
4 Noise - Commercial 564
5 Broken Muni Meter 531
Manhattan East Harlem 1 Heat/Hot Water 1,352
2 Noise - Residential 1,129
3 Unsanitary Condition 492
4 Plumbing 324
5 Paint/Plaster 309
Manhattan Greenwich Village, Soho 1 Noise 786
2 Heat/Hot Water 659
3 Noise - Residential 560
4 Noise - Commercial 553
5 Broken Muni Meter 526
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,813
2 Heat/Hot Water 1,395
3 Noise - Commercial 1,016
4 Noise 793
5 Unsanitary Condition 421
Manhattan Manhattanville, Hamilton Heights 1 Heat/Hot Water 2,076
2 Noise - Residential 1,507
3 Paint/Plaster 719
4 Unsanitary Condition 635
5 Door/Window 431
Manhattan Midtown Business District 1 Noise 802
2 Taxi Complaint 639
3 Broken Muni Meter 547
4 Street Condition 443
5 Noise - Commercial 410
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 146
2 Paint/Plaster 43
3 Noise - Residential 31
4 Water Leak 26
5 Unsanitary Condition 22
Manhattan Stuyvesant Town, Turtle Bay 1 Heat/Hot Water 921
2 Noise 784
3 Noise - Residential 509
4 Noise - Commercial 325
5 Taxi Complaint 298
Manhattan Upper East Side 1 Noise 1,443
2 Heat/Hot Water 1,176
3 Noise - Residential 679
4 Street Condition 511
5 Noise - Commercial 507
Manhattan Washington Heights, Inwood 1 Heat/Hot Water 5,649
2 Noise - Residential 2,929
3 Paint/Plaster 1,370
4 Unsanitary Condition 1,299
5 Noise - Street/Sidewalk 1,267
Manhattan West Side, Upper West Side 1 Heat/Hot Water 1,992
2 Noise - Residential 1,092
3 Noise 839
4 Illegal Parking 553
5 Noise - Street/Sidewalk 433

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 1,381
2 Blocked Driveway 1,239
3 Heat/Hot Water 1,135
4 Illegal Parking 673
5 Street Condition 476
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 454
2 Street Condition 403
3 Illegal Parking 402
4 Water System 306
5 Blocked Driveway 268
Queens Elmhurst, South Corona 1 Heat/Hot Water 1,398
2 Blocked Driveway 1,140
3 Noise - Residential 641
4 Illegal Parking 356
5 Unsanitary Condition 209
Queens Flushing, Bay Terrace 1 Blocked Driveway 1,215
2 Heat/Hot Water 876
3 Illegal Parking 836
4 Noise - Residential 609
5 Street Light Condition 583
Queens Forest Hills, Rego Park 1 Heat/Hot Water 675
2 Noise - Residential 519
3 Blocked Driveway 481
4 Illegal Parking 398
5 Street Light Condition 201
Queens Fresh Meadows, Briarwood 1 Noise 887
2 Noise - Residential 733
3 Illegal Parking 700
4 Water System 679
5 Blocked Driveway 613
Queens Jackson Heights, North Corona 1 Blocked Driveway 1,135
2 Noise - Residential 714
3 Heat/Hot Water 569
4 Illegal Parking 446
5 Street Light Condition 356
Queens Jamaica, St. Albans, Hollis 1 Heat/Hot Water 1,024
2 Blocked Driveway 873
3 Noise - Residential 737
4 Street Light Condition 658
5 Sewer 552
Queens Ozone Park, Howard Beach 1 Blocked Driveway 844
2 Noise - Residential 603
3 Street Light Condition 398
4 Building/Use 348
5 Illegal Parking 342
Queens Queens Village, Rosedale 1 Street Light Condition 657
2 Street Condition 531
3 Blocked Driveway 522
4 Heat/Hot Water 474
5 Water System 422
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 1,369
2 Blocked Driveway 979
3 Noise - Residential 674
4 Heat/Hot Water 642
5 Street Light Condition 513
Queens Sunnyside, Woodside 1 Blocked Driveway 681
2 Heat/Hot Water 624
3 Noise - Residential 531
4 Water System 400
5 Illegal Parking 386
Queens The Rockaways, Broad Channel 1 Heat/Hot Water 1,039
2 Noise - Residential 590
3 Unsanitary Condition 385
4 Street Light Condition 369
5 Sewer 259
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 1,241
2 Noise - Residential 819
3 Heat/Hot Water 620
4 Illegal Parking 611
5 Street Light Condition 344

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 636
2 Illegal Parking 435
3 Street Light Condition 387
4 Water System 341
5 Blocked Driveway 260
Staten Island Stapleton, Port Richmond 1 Noise - Residential 736
2 Street Condition 653
3 Heat/Hot Water 593
4 Missed Collection (All Materials) 548
5 Illegal Parking 527
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 721
2 Illegal Parking 693
3 Missed Collection (All Materials) 634
4 Street Light Condition 523
5 Posting Advertisement 381

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData