NYC 311 open data for 2015_Q4 contain a total of 552,255 service requests, consisting of 102,607 requests from the Bronx, 167,984 requests from Brooklyn, 125,441 requests from Manhattan, 121,621 requests from Queens, and 23,046 requests from Staten Island. The three most common complaint types were: Heat/Hot Water (n=74,807), Noise - Residential (n=49,749), and Blocked Driveway (n=28,328). City agencies with the highest number of service request assignments were: HPD (n=176,549), NYPD (n=144,448), and DOT (n=67,944). Overall, 73.6% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2015_Q4 | Number of Service Requests |
|---|---|
| Total | 552,255 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 102,607 |
| Brooklyn | 167,984 |
| Manhattan | 125,441 |
| Queens | 121,621 |
| Staten Island | 23,046 |
| Unspecified | 11,556 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| October | 198,536 |
| November | 183,025 |
| December | 170,694 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 64,307 |
| Monday | 92,561 |
| Tuesday | 86,841 |
| Wednesday | 81,082 |
| Thursday | 76,448 |
| Friday | 81,187 |
| Saturday | 69,829 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| Residential Building | 174,775 |
| (Missing / Not Applicable) | 122,407 |
| Street/Sidewalk | 77,861 |
| Residential Building/House | 52,296 |
| Street | 43,193 |
| Sidewalk | 26,196 |
| Other | 19,379 |
| Store/Commercial | 6,952 |
| Club/Bar/Restaurant | 6,163 |
| Nyc Street Address | 4,715 |
| Property Address | 4,039 |
| Senior Address | 3,996 |
| 3+ Family Apt. Building | 3,202 |
| Park | 2,736 |
| Restaurant/Bar/Deli/Bakery | 2,694 |
| 1-2 Family Dwelling | 1,651 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 40,439 |
| Online | 115,810 |
| Other | 5,151 |
| Phone | 319,147 |
| Unknown | 71,708 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 176,549 |
| NYPD | 144,448 |
| DOT | 67,944 |
| DEP | 41,314 |
| DSNY | 34,049 |
| DOB | 24,378 |
| DPR | 17,954 |
| DOHMH | 13,180 |
| DOF | 9,821 |
| TLC | 7,327 |
| HRA | 5,318 |
| DCA | 4,372 |
| DHS | 2,323 |
| DFTA | 2,205 |
| DOE | 352 |
| EDC | 327 |
| NYCEM | 249 |
| DOITT | 73 |
| 3-1-1 | 72 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 132,568 |
| Heat/Hot Water | 74,807 |
| Noise - Residential | 49,749 |
| Blocked Driveway | 28,328 |
| Illegal Parking | 25,682 |
| Street Light Condition | 24,237 |
| Unsanitary Condition | 21,111 |
| Street Condition | 17,255 |
| Paint/Plaster | 17,178 |
| Noise | 16,740 |
| Plumbing | 14,951 |
| Water System | 12,595 |
| Noise - Commercial | 12,359 |
| Door/Window | 10,441 |
| General Construction/Plumbing | 10,233 |
| Noise - Street/Sidewalk | 9,360 |
| Water Leak | 8,571 |
| Traffic Signal Condition | 8,331 |
| Missed Collection (All Materials) | 7,725 |
| Sanitation Condition | 7,571 |
| Electric | 7,378 |
| Flooring/Stairs | 7,323 |
| General | 7,263 |
| Dirty Conditions | 6,955 |
| Sewer | 6,822 |
| Rodent | 6,722 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Heat/Hot Water | 4,077 |
| 2 | Noise - Residential | 1,880 | ||
| 3 | Paint/Plaster | 810 | ||
| 4 | Unsanitary Condition | 782 | ||
| 5 | Plumbing | 583 | ||
| Bronx | East Tremont, Belmont | 1 | Heat/Hot Water | 1,566 |
| 2 | Noise - Residential | 968 | ||
| 3 | Unsanitary Condition | 550 | ||
| 4 | Paint/Plaster | 488 | ||
| 5 | Plumbing | 386 | ||
| Bronx | Highbridge, Concourse Village | 1 | Heat/Hot Water | 3,334 |
| 2 | Noise - Residential | 1,762 | ||
| 3 | Unsanitary Condition | 1,060 | ||
| 4 | Paint/Plaster | 979 | ||
| 5 | Plumbing | 828 | ||
| Bronx | Hunts Point, Longwood | 1 | Heat/Hot Water | 844 |
| 2 | Noise - Residential | 501 | ||
| 3 | Unsanitary Condition | 225 | ||
| 4 | Paint/Plaster | 207 | ||
| 5 | Plumbing | 158 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Heat/Hot Water | 873 |
| 2 | Noise - Residential | 794 | ||
| 3 | Unsanitary Condition | 264 | ||
| 4 | Paint/Plaster | 229 | ||
| 5 | Plumbing | 203 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Heat/Hot Water | 1,046 |
| 2 | Noise - Residential | 730 | ||
| 3 | Unsanitary Condition | 340 | ||
| 4 | Paint/Plaster | 300 | ||
| 5 | Plumbing | 258 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Heat/Hot Water | 1,548 |
| 2 | Noise - Residential | 1,176 | ||
| 3 | Blocked Driveway | 574 | ||
| 4 | Unsanitary Condition | 343 | ||
| 5 | Illegal Parking | 327 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Heat/Hot Water | 1,364 |
| 2 | Noise - Residential | 856 | ||
| 3 | Street Condition | 280 | ||
| 4 | Paint/Plaster | 278 | ||
| 5 | Blocked Driveway | 261 | ||
| Bronx | Soundview, Parkchester | 1 | Heat/Hot Water | 2,644 |
| 2 | Noise - Residential | 1,023 | ||
| 3 | Blocked Driveway | 591 | ||
| 4 | Unsanitary Condition | 558 | ||
| 5 | Paint/Plaster | 493 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Illegal Parking | 514 |
| 2 | Heat/Hot Water | 489 | ||
| 3 | Street Light Condition | 442 | ||
| 4 | Noise - Residential | 414 | ||
| 5 | Blocked Driveway | 380 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Heat/Hot Water | 3,076 |
| 2 | Noise - Residential | 1,417 | ||
| 3 | Unsanitary Condition | 985 | ||
| 4 | Paint/Plaster | 923 | ||
| 5 | Plumbing | 743 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Heat/Hot Water | 1,759 |
| 2 | Blocked Driveway | 1,002 | ||
| 3 | Noise - Residential | 999 | ||
| 4 | Unsanitary Condition | 556 | ||
| 5 | Plumbing | 444 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Heat/Hot Water | 978 |
| 2 | Illegal Parking | 945 | ||
| 3 | Blocked Driveway | 552 | ||
| 4 | Noise - Residential | 498 | ||
| 5 | Street Condition | 323 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Heat/Hot Water | 1,561 |
| 2 | Noise - Residential | 1,255 | ||
| 3 | Unsanitary Condition | 678 | ||
| 4 | Illegal Parking | 572 | ||
| 5 | Blocked Driveway | 490 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Heat/Hot Water | 1,303 |
| 2 | Blocked Driveway | 1,040 | ||
| 3 | Illegal Parking | 998 | ||
| 4 | Noise - Residential | 492 | ||
| 5 | Water System | 324 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Illegal Parking | 1,334 |
| 2 | Heat/Hot Water | 1,116 | ||
| 3 | Blocked Driveway | 962 | ||
| 4 | Noise - Residential | 593 | ||
| 5 | Street Condition | 362 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 767 |
| 2 | Heat/Hot Water | 659 | ||
| 3 | Noise | 593 | ||
| 4 | Illegal Parking | 524 | ||
| 5 | Street Condition | 319 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Heat/Hot Water | 1,038 |
| 2 | Noise - Residential | 467 | ||
| 3 | Unsanitary Condition | 287 | ||
| 4 | Blocked Driveway | 230 | ||
| 5 | Plumbing | 220 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,103 |
| 2 | Heat/Hot Water | 1,005 | ||
| 3 | Unsanitary Condition | 476 | ||
| 4 | Blocked Driveway | 455 | ||
| 5 | Noise - Commercial | 353 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Blocked Driveway | 1,111 |
| 2 | Illegal Parking | 696 | ||
| 3 | Heat/Hot Water | 670 | ||
| 4 | Noise - Residential | 564 | ||
| 5 | Derelict Vehicles | 501 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Heat/Hot Water | 736 |
| 2 | Noise - Residential | 607 | ||
| 3 | Blocked Driveway | 262 | ||
| 4 | Illegal Parking | 223 | ||
| 5 | Unsanitary Condition | 218 | ||
| Brooklyn | Crown Heights North | 1 | Heat/Hot Water | 1,442 |
| 2 | Noise - Residential | 1,025 | ||
| 3 | Unsanitary Condition | 505 | ||
| 4 | Paint/Plaster | 419 | ||
| 5 | Plumbing | 376 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Heat/Hot Water | 2,127 |
| 2 | Noise - Residential | 1,009 | ||
| 3 | Paint/Plaster | 532 | ||
| 4 | Unsanitary Condition | 501 | ||
| 5 | Plumbing | 454 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Heat/Hot Water | 2,666 |
| 2 | Noise - Residential | 1,034 | ||
| 3 | Blocked Driveway | 894 | ||
| 4 | Unsanitary Condition | 760 | ||
| 5 | Paint/Plaster | 650 | ||
| Brooklyn | East New York, Starrett City | 1 | Heat/Hot Water | 1,677 |
| 2 | Noise - Residential | 889 | ||
| 3 | Unsanitary Condition | 830 | ||
| 4 | Blocked Driveway | 807 | ||
| 5 | Paint/Plaster | 601 | ||
| Brooklyn | Flatbush, Midwood | 1 | Heat/Hot Water | 2,235 |
| 2 | Noise - Residential | 1,260 | ||
| 3 | Blocked Driveway | 819 | ||
| 4 | Unsanitary Condition | 712 | ||
| 5 | Paint/Plaster | 699 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Missed Collection (All Materials) | 647 |
| 2 | Illegal Parking | 620 | ||
| 3 | Noise - Residential | 454 | ||
| 4 | Noise - Commercial | 432 | ||
| 5 | Heat/Hot Water | 426 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Heat/Hot Water | 1,162 |
| 2 | Blocked Driveway | 858 | ||
| 3 | Noise - Residential | 636 | ||
| 4 | New Tree Request | 630 | ||
| 5 | Illegal Parking | 565 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Heat/Hot Water | 700 |
| 2 | Illegal Parking | 471 | ||
| 3 | Noise - Residential | 439 | ||
| 4 | Blocked Driveway | 408 | ||
| 5 | Street Condition | 381 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 1,223 |
| 2 | Heat/Hot Water | 961 | ||
| 3 | Noise - Commercial | 959 | ||
| 4 | Noise | 814 | ||
| 5 | Blocked Driveway | 621 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 779 |
| 2 | Illegal Parking | 214 | ||
| 3 | Noise - Commercial | 196 | ||
| 4 | Noise - Residential | 167 | ||
| 5 | Homeless Person Assistance | 155 | ||
| Manhattan | Central Harlem | 1 | Heat/Hot Water | 2,121 |
| 2 | Noise - Residential | 1,373 | ||
| 3 | Noise - Street/Sidewalk | 616 | ||
| 4 | Unsanitary Condition | 557 | ||
| 5 | Paint/Plaster | 463 | ||
| Manhattan | Chelsea, Clinton | 1 | Noise | 952 |
| 2 | Heat/Hot Water | 922 | ||
| 3 | Noise - Residential | 691 | ||
| 4 | Noise - Commercial | 564 | ||
| 5 | Broken Muni Meter | 531 | ||
| Manhattan | East Harlem | 1 | Heat/Hot Water | 1,352 |
| 2 | Noise - Residential | 1,129 | ||
| 3 | Unsanitary Condition | 492 | ||
| 4 | Plumbing | 324 | ||
| 5 | Paint/Plaster | 309 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise | 786 |
| 2 | Heat/Hot Water | 659 | ||
| 3 | Noise - Residential | 560 | ||
| 4 | Noise - Commercial | 553 | ||
| 5 | Broken Muni Meter | 526 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,813 |
| 2 | Heat/Hot Water | 1,395 | ||
| 3 | Noise - Commercial | 1,016 | ||
| 4 | Noise | 793 | ||
| 5 | Unsanitary Condition | 421 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Heat/Hot Water | 2,076 |
| 2 | Noise - Residential | 1,507 | ||
| 3 | Paint/Plaster | 719 | ||
| 4 | Unsanitary Condition | 635 | ||
| 5 | Door/Window | 431 | ||
| Manhattan | Midtown Business District | 1 | Noise | 802 |
| 2 | Taxi Complaint | 639 | ||
| 3 | Broken Muni Meter | 547 | ||
| 4 | Street Condition | 443 | ||
| 5 | Noise - Commercial | 410 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Heat/Hot Water | 146 |
| 2 | Paint/Plaster | 43 | ||
| 3 | Noise - Residential | 31 | ||
| 4 | Water Leak | 26 | ||
| 5 | Unsanitary Condition | 22 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Heat/Hot Water | 921 |
| 2 | Noise | 784 | ||
| 3 | Noise - Residential | 509 | ||
| 4 | Noise - Commercial | 325 | ||
| 5 | Taxi Complaint | 298 | ||
| Manhattan | Upper East Side | 1 | Noise | 1,443 |
| 2 | Heat/Hot Water | 1,176 | ||
| 3 | Noise - Residential | 679 | ||
| 4 | Street Condition | 511 | ||
| 5 | Noise - Commercial | 507 | ||
| Manhattan | Washington Heights, Inwood | 1 | Heat/Hot Water | 5,649 |
| 2 | Noise - Residential | 2,929 | ||
| 3 | Paint/Plaster | 1,370 | ||
| 4 | Unsanitary Condition | 1,299 | ||
| 5 | Noise - Street/Sidewalk | 1,267 | ||
| Manhattan | West Side, Upper West Side | 1 | Heat/Hot Water | 1,992 |
| 2 | Noise - Residential | 1,092 | ||
| 3 | Noise | 839 | ||
| 4 | Illegal Parking | 553 | ||
| 5 | Noise - Street/Sidewalk | 433 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Noise - Residential | 1,381 |
| 2 | Blocked Driveway | 1,239 | ||
| 3 | Heat/Hot Water | 1,135 | ||
| 4 | Illegal Parking | 673 | ||
| 5 | Street Condition | 476 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Light Condition | 454 |
| 2 | Street Condition | 403 | ||
| 3 | Illegal Parking | 402 | ||
| 4 | Water System | 306 | ||
| 5 | Blocked Driveway | 268 | ||
| Queens | Elmhurst, South Corona | 1 | Heat/Hot Water | 1,398 |
| 2 | Blocked Driveway | 1,140 | ||
| 3 | Noise - Residential | 641 | ||
| 4 | Illegal Parking | 356 | ||
| 5 | Unsanitary Condition | 209 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 1,215 |
| 2 | Heat/Hot Water | 876 | ||
| 3 | Illegal Parking | 836 | ||
| 4 | Noise - Residential | 609 | ||
| 5 | Street Light Condition | 583 | ||
| Queens | Forest Hills, Rego Park | 1 | Heat/Hot Water | 675 |
| 2 | Noise - Residential | 519 | ||
| 3 | Blocked Driveway | 481 | ||
| 4 | Illegal Parking | 398 | ||
| 5 | Street Light Condition | 201 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise | 887 |
| 2 | Noise - Residential | 733 | ||
| 3 | Illegal Parking | 700 | ||
| 4 | Water System | 679 | ||
| 5 | Blocked Driveway | 613 | ||
| Queens | Jackson Heights, North Corona | 1 | Blocked Driveway | 1,135 |
| 2 | Noise - Residential | 714 | ||
| 3 | Heat/Hot Water | 569 | ||
| 4 | Illegal Parking | 446 | ||
| 5 | Street Light Condition | 356 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Heat/Hot Water | 1,024 |
| 2 | Blocked Driveway | 873 | ||
| 3 | Noise - Residential | 737 | ||
| 4 | Street Light Condition | 658 | ||
| 5 | Sewer | 552 | ||
| Queens | Ozone Park, Howard Beach | 1 | Blocked Driveway | 844 |
| 2 | Noise - Residential | 603 | ||
| 3 | Street Light Condition | 398 | ||
| 4 | Building/Use | 348 | ||
| 5 | Illegal Parking | 342 | ||
| Queens | Queens Village, Rosedale | 1 | Street Light Condition | 657 |
| 2 | Street Condition | 531 | ||
| 3 | Blocked Driveway | 522 | ||
| 4 | Heat/Hot Water | 474 | ||
| 5 | Water System | 422 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Illegal Parking | 1,369 |
| 2 | Blocked Driveway | 979 | ||
| 3 | Noise - Residential | 674 | ||
| 4 | Heat/Hot Water | 642 | ||
| 5 | Street Light Condition | 513 | ||
| Queens | Sunnyside, Woodside | 1 | Blocked Driveway | 681 |
| 2 | Heat/Hot Water | 624 | ||
| 3 | Noise - Residential | 531 | ||
| 4 | Water System | 400 | ||
| 5 | Illegal Parking | 386 | ||
| Queens | The Rockaways, Broad Channel | 1 | Heat/Hot Water | 1,039 |
| 2 | Noise - Residential | 590 | ||
| 3 | Unsanitary Condition | 385 | ||
| 4 | Street Light Condition | 369 | ||
| 5 | Sewer | 259 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Blocked Driveway | 1,241 |
| 2 | Noise - Residential | 819 | ||
| 3 | Heat/Hot Water | 620 | ||
| 4 | Illegal Parking | 611 | ||
| 5 | Street Light Condition | 344 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Condition | 636 |
| 2 | Illegal Parking | 435 | ||
| 3 | Street Light Condition | 387 | ||
| 4 | Water System | 341 | ||
| 5 | Blocked Driveway | 260 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 736 |
| 2 | Street Condition | 653 | ||
| 3 | Heat/Hot Water | 593 | ||
| 4 | Missed Collection (All Materials) | 548 | ||
| 5 | Illegal Parking | 527 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Condition | 721 |
| 2 | Illegal Parking | 693 | ||
| 3 | Missed Collection (All Materials) | 634 | ||
| 4 | Street Light Condition | 523 | ||
| 5 | Posting Advertisement | 381 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData