Summary

NYC 311 open data for 2015_Q3 contain a total of 556,689 service requests, consisting of 95,935 requests from the Bronx, 171,847 requests from Brooklyn, 113,143 requests from Manhattan, 134,413 requests from Queens, and 27,787 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=56,204), Illegal Parking (n=24,775), and Unsanitary Condition (n=24,681). City agencies with the highest number of service request assignments were: NYPD (n=162,882), HPD (n=111,158), and DOT (n=77,131). Overall, 74.3% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2015_Q3 Number of Service Requests
Total 556,689

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 95,935
Brooklyn 171,847
Manhattan 113,143
Queens 134,413
Staten Island 27,787
Unspecified 13,564

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 194,819
August 186,189
September 175,681

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 61,951
Monday 87,903
Tuesday 88,820
Wednesday 88,881
Thursday 84,536
Friday 78,990
Saturday 65,608

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 139,972
Residential Building 108,834
Street/Sidewalk 89,339
Residential Building/House 59,465
Street 58,018
Sidewalk 31,937
Other 27,315
Park 6,292
Store/Commercial 5,915
Property Address 4,957
Nyc Street Address 4,928
Club/Bar/Restaurant 4,745
3+ Family Apt. Building 4,240
Senior Address 4,147
1-2 Family Dwelling 3,365
Lot 3,220

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 42,712
Online 107,159
Other 6,742
Phone 320,251
Unknown 79,825

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 162,882
HPD 111,158
DOT 77,131
DEP 50,039
DSNY 41,616
DPR 32,509
DOB 27,828
DOHMH 17,848
DOF 11,279
TLC 7,495
HRA 5,601
DCA 5,261
DFTA 2,510
DHS 2,285
EDC 453
DOE 360
NYCEM 206
DOITT 139
3-1-1 89

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 163,308
Noise - Residential 56,204
Illegal Parking 24,775
Unsanitary Condition 24,681
Street Light Condition 24,220
Street Condition 23,976
Blocked Driveway 23,869
Water System 22,319
Noise - Street/Sidewalk 21,877
Paint/Plaster 17,763
Plumbing 13,637
Noise 13,406
General Construction/Plumbing 11,911
Sanitation Condition 11,190
Dirty Conditions 10,999
Noise - Commercial 9,666
Rodent 9,648
Traffic Signal Condition 9,461
Door/Window 9,450
Water Leak 8,352
Electric 8,183
Sidewalk Condition 8,056
Sewer 7,959
Heat/Hot Water 7,366
Flooring/Stairs 7,208
Building/Use 7,205

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,536
2 Paint/Plaster 911
3 Unsanitary Condition 895
4 Water System 734
5 Plumbing 579
Bronx East Tremont, Belmont 1 Noise - Residential 942
2 Unsanitary Condition 540
3 Paint/Plaster 397
4 Noise - Street/Sidewalk 351
5 Plumbing 350
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,425
2 Noise - Street/Sidewalk 1,241
3 Unsanitary Condition 1,165
4 Paint/Plaster 1,058
5 Plumbing 763
Bronx Hunts Point, Longwood 1 Noise - Residential 498
2 Unsanitary Condition 322
3 Paint/Plaster 253
4 Plumbing 218
5 Water System 199
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 708
2 Unsanitary Condition 392
3 Water System 306
4 Paint/Plaster 291
5 Noise - Street/Sidewalk 286
Bronx Morrisania, Crotona Park East 1 Noise - Residential 600
2 Noise - Street/Sidewalk 399
3 Unsanitary Condition 389
4 Water System 336
5 Paint/Plaster 315
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,110
2 Blocked Driveway 422
3 Unsanitary Condition 334
4 Street Light Condition 325
5 Street Condition 316
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 551
2 Unsanitary Condition 328
3 Water System 275
4 Paint/Plaster 274
5 Illegal Parking 241
Bronx Soundview, Parkchester 1 Noise - Residential 1,174
2 Unsanitary Condition 617
3 Paint/Plaster 493
4 Blocked Driveway 466
5 Water System 420
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Illegal Parking 581
2 Noise - Residential 576
3 Sidewalk Condition 516
4 Street Light Condition 489
5 Street Condition 352
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,229
2 Unsanitary Condition 946
3 Water System 788
4 Paint/Plaster 753
5 Plumbing 567
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,558
2 Blocked Driveway 913
3 Unsanitary Condition 664
4 Paint/Plaster 532
5 Water System 519

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 889
2 Noise - Residential 478
3 Street Condition 472
4 Blocked Driveway 370
5 Street Light Condition 263
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,130
2 Unsanitary Condition 697
3 Noise - Street/Sidewalk 632
4 Paint/Plaster 512
5 Illegal Parking 505
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 758
2 Illegal Parking 744
3 Noise - Residential 449
4 Unsanitary Condition 360
5 Street Condition 319
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 834
2 Street Condition 641
3 Blocked Driveway 562
4 Noise - Residential 453
5 Sanitation Condition 296
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 740
2 Noise 590
3 Illegal Parking 505
4 Noise - Street/Sidewalk 398
5 Street Condition 361
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 543
2 Unsanitary Condition 354
3 Paint/Plaster 252
4 Plumbing 241
5 Water System 216
Brooklyn Bushwick 1 Noise - Residential 1,630
2 Water System 772
3 Unsanitary Condition 618
4 Noise - Street/Sidewalk 508
5 Blocked Driveway 409
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,653
2 Blocked Driveway 938
3 Illegal Parking 826
4 Street Condition 714
5 Derelict Vehicles 546
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 482
2 Illegal Parking 311
3 Blocked Driveway 271
4 Unsanitary Condition 249
5 Street Condition 224
Brooklyn Crown Heights North 1 Noise - Residential 1,283
2 Unsanitary Condition 712
3 Noise - Street/Sidewalk 661
4 Paint/Plaster 535
5 Plumbing 365
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,120
2 Unsanitary Condition 645
3 Noise - Street/Sidewalk 623
4 Paint/Plaster 564
5 Plumbing 378
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,566
2 Unsanitary Condition 1,055
3 Paint/Plaster 837
4 Blocked Driveway 833
5 Plumbing 509
Brooklyn East New York, Starrett City 1 Noise - Residential 1,815
2 Water System 879
3 Unsanitary Condition 801
4 Blocked Driveway 700
5 Street Condition 538
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,038
2 Unsanitary Condition 938
3 Paint/Plaster 739
4 Blocked Driveway 510
5 Plumbing 464
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 497
2 Street Condition 443
3 Noise 409
4 Street Light Condition 402
5 Noise - Residential 345
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 605
2 Blocked Driveway 577
3 Street Condition 485
4 Noise - Residential 448
5 Sanitation Condition 344
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 659
2 Illegal Parking 517
3 Street Condition 509
4 Water System 479
5 Blocked Driveway 346
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,266
2 Noise - Street/Sidewalk 998
3 Noise - Commercial 881
4 Water System 697
5 Noise 696

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 530
2 Illegal Parking 214
3 General Construction/Plumbing 133
4 Street Condition 129
5 Taxi Complaint 129
Manhattan Central Harlem 1 Noise - Street/Sidewalk 1,627
2 Noise - Residential 1,450
3 Unsanitary Condition 621
4 Plumbing 439
5 Water System 400
Manhattan Chelsea, Clinton 1 Noise 637
2 Broken Muni Meter 580
3 Noise - Residential 507
4 Illegal Parking 496
5 General 474
Manhattan East Harlem 1 Noise - Residential 879
2 Noise - Street/Sidewalk 786
3 Unsanitary Condition 652
4 Water System 362
5 Paint/Plaster 339
Manhattan Greenwich Village, Soho 1 Noise 577
2 Street Condition 466
3 Noise - Commercial 416
4 Noise - Residential 319
5 Taxi Complaint 292
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,413
2 Noise - Commercial 644
3 Unsanitary Condition 516
4 Illegal Parking 500
5 Noise 485
Manhattan Manhattanville, Hamilton Heights 1 Noise - Street/Sidewalk 1,313
2 Noise - Residential 1,191
3 Paint/Plaster 678
4 Water System 660
5 Unsanitary Condition 619
Manhattan Midtown Business District 1 Noise 712
2 Taxi Complaint 642
3 Street Condition 630
4 Broken Muni Meter 473
5 Homeless Person Assistance 370
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water Leak 26
2 Paint/Plaster 24
3 Unsanitary Condition 24
4 Noise - Residential 21
5 Water System 18
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 421
2 Street Condition 409
3 Noise - Residential 351
4 Taxi Complaint 309
5 Illegal Parking 260
Manhattan Upper East Side 1 Noise 1,103
2 Street Condition 546
3 Noise - Residential 468
4 Taxi Complaint 325
5 Illegal Parking 302
Manhattan Washington Heights, Inwood 1 Noise - Street/Sidewalk 2,777
2 Noise - Residential 2,076
3 Unsanitary Condition 1,423
4 Paint/Plaster 1,363
5 Water System 1,163
Manhattan West Side, Upper West Side 1 Noise - Residential 779
2 Noise 538
3 Unsanitary Condition 441
4 Noise - Street/Sidewalk 400
5 Illegal Parking 395

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 1,072
2 Noise - Residential 959
3 Illegal Parking 574
4 Street Light Condition 546
5 Noise - Commercial 486
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 512
2 Street Condition 505
3 Illegal Parking 335
4 Damaged Tree 334
5 Blocked Driveway 264
Queens Elmhurst, South Corona 1 Blocked Driveway 973
2 Noise - Residential 864
3 Unsanitary Condition 312
4 Illegal Parking 307
5 Water System 284
Queens Flushing, Bay Terrace 1 Street Condition 884
2 Blocked Driveway 883
3 Illegal Parking 836
4 Noise - Residential 772
5 Street Light Condition 530
Queens Forest Hills, Rego Park 1 Blocked Driveway 419
2 Street Condition 375
3 Illegal Parking 341
4 Noise - Residential 274
5 Water System 259
Queens Fresh Meadows, Briarwood 1 Noise - Residential 652
2 Street Condition 500
3 Blocked Driveway 480
4 Street Light Condition 436
5 Water System 420
Queens Jackson Heights, North Corona 1 Noise - Residential 1,208
2 Blocked Driveway 1,000
3 Water System 513
4 Illegal Parking 446
5 Street Light Condition 397
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,136
2 Blocked Driveway 814
3 Sanitation Condition 641
4 Street Light Condition 605
5 Water System 554
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,544
2 Blocked Driveway 806
3 Street Condition 553
4 Illegal Parking 477
5 Building/Use 428
Queens Queens Village, Rosedale 1 Noise - Residential 1,212
2 Street Light Condition 707
3 Street Condition 689
4 Illegal Parking 515
5 Blocked Driveway 489
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 1,204
2 Blocked Driveway 882
3 Noise - Residential 764
4 Street Condition 617
5 Sidewalk Condition 489
Queens Sunnyside, Woodside 1 Blocked Driveway 606
2 Noise - Residential 538
3 Illegal Parking 457
4 Street Condition 319
5 Water System 277
Queens The Rockaways, Broad Channel 1 Noise - Residential 689
2 Unsanitary Condition 465
3 Street Condition 443
4 Illegal Parking 358
5 Door/Window 335
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,905
2 Blocked Driveway 1,231
3 Illegal Parking 634
4 Street Condition 475
5 Building/Use 378

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 1,046
2 Noise - Residential 451
3 Street Light Condition 405
4 Illegal Parking 398
5 Sanitation Condition 301
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,270
2 Street Condition 1,002
3 Dirty Conditions 553
4 Illegal Parking 551
5 Missed Collection (All Materials) 474
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 995
2 Illegal Parking 752
3 Street Light Condition 531
4 Noise - Residential 419
5 Water System 349

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData