NYC 311 open data for 2015_Q2 contain a total of 561,381 service requests, consisting of 92,804 requests from the Bronx, 172,360 requests from Brooklyn, 115,214 requests from Manhattan, 134,291 requests from Queens, and 29,563 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=57,168), Street Condition (n=39,643), and Street Light Condition (n=25,917). City agencies with the highest number of service request assignments were: NYPD (n=157,133), HPD (n=115,837), and DOT (n=97,205). Overall, 75.7% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2015_Q2 | Number of Service Requests |
|---|---|
| Total | 561,381 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 92,804 |
| Brooklyn | 172,360 |
| Manhattan | 115,214 |
| Queens | 134,291 |
| Staten Island | 29,563 |
| Unspecified | 17,149 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 182,751 |
| May | 187,651 |
| June | 190,979 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 63,174 |
| Monday | 91,012 |
| Tuesday | 84,016 |
| Wednesday | 89,803 |
| Thursday | 87,077 |
| Friday | 81,700 |
| Saturday | 64,599 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 154,963 |
| Residential Building | 110,033 |
| Street/Sidewalk | 81,000 |
| Residential Building/House | 60,168 |
| Street | 58,169 |
| Other | 27,609 |
| Sidewalk | 27,050 |
| Store/Commercial | 7,669 |
| Club/Bar/Restaurant | 6,181 |
| Property Address | 5,183 |
| Nyc Street Address | 5,066 |
| Park | 4,855 |
| Senior Address | 4,180 |
| 3+ Family Apt. Building | 3,674 |
| Restaurant/Bar/Deli/Bakery | 2,916 |
| 1-2 Family Dwelling | 2,665 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 38,189 |
| Online | 104,388 |
| Other | 7,816 |
| Phone | 316,694 |
| Unknown | 94,294 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| NYPD | 157,133 |
| HPD | 115,837 |
| DOT | 97,205 |
| DEP | 48,723 |
| DSNY | 36,108 |
| DPR | 28,027 |
| DOB | 26,957 |
| DOHMH | 15,668 |
| DOF | 13,094 |
| TLC | 6,514 |
| HRA | 5,811 |
| DCA | 5,428 |
| DFTA | 2,440 |
| DHS | 1,078 |
| EDC | 553 |
| DOE | 406 |
| NYCEM | 178 |
| DOITT | 121 |
| 3-1-1 | 100 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 160,325 |
| Noise - Residential | 57,168 |
| Street Condition | 39,643 |
| Street Light Condition | 25,917 |
| Illegal Parking | 23,310 |
| Blocked Driveway | 23,280 |
| Heat/Hot Water | 21,015 |
| Unsanitary Condition | 18,452 |
| Water System | 17,059 |
| Noise - Street/Sidewalk | 16,904 |
| Noise | 16,463 |
| Paint/Plaster | 16,089 |
| Plumbing | 13,570 |
| Noise - Commercial | 12,953 |
| General Construction/Plumbing | 11,242 |
| Traffic Signal Condition | 9,595 |
| Dirty Conditions | 8,876 |
| Door/Window | 8,814 |
| Sewer | 8,758 |
| Sanitation Condition | 8,335 |
| Rodent | 7,984 |
| Water Leak | 7,621 |
| Sidewalk Condition | 7,423 |
| Broken Muni Meter | 6,976 |
| Building/Use | 6,834 |
| Electric | 6,775 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 2,003 |
| 2 | Heat/Hot Water | 954 | ||
| 3 | Paint/Plaster | 778 | ||
| 4 | Unsanitary Condition | 704 | ||
| 5 | Plumbing | 572 | ||
| Bronx | East Tremont, Belmont | 1 | Noise - Residential | 765 |
| 2 | Heat/Hot Water | 512 | ||
| 3 | Unsanitary Condition | 457 | ||
| 4 | Paint/Plaster | 433 | ||
| 5 | Plumbing | 345 | ||
| Bronx | Highbridge, Concourse Village | 1 | Noise - Residential | 1,691 |
| 2 | Paint/Plaster | 891 | ||
| 3 | Unsanitary Condition | 859 | ||
| 4 | Noise - Street/Sidewalk | 783 | ||
| 5 | Heat/Hot Water | 737 | ||
| Bronx | Hunts Point, Longwood | 1 | Noise - Residential | 461 |
| 2 | Unsanitary Condition | 237 | ||
| 3 | Paint/Plaster | 206 | ||
| 4 | Plumbing | 196 | ||
| 5 | Heat/Hot Water | 167 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 880 |
| 2 | Heat/Hot Water | 380 | ||
| 3 | Street Condition | 256 | ||
| 4 | Unsanitary Condition | 242 | ||
| 5 | Noise - Street/Sidewalk | 228 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Noise - Residential | 700 |
| 2 | Heat/Hot Water | 297 | ||
| 3 | Unsanitary Condition | 252 | ||
| 4 | Paint/Plaster | 212 | ||
| 5 | Noise - Street/Sidewalk | 191 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 1,114 |
| 2 | Blocked Driveway | 444 | ||
| 3 | Paint/Plaster | 424 | ||
| 4 | Unsanitary Condition | 420 | ||
| 5 | Heat/Hot Water | 418 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 720 |
| 2 | Street Condition | 422 | ||
| 3 | Heat/Hot Water | 380 | ||
| 4 | Paint/Plaster | 266 | ||
| 5 | Water System | 231 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 1,152 |
| 2 | Heat/Hot Water | 912 | ||
| 3 | Blocked Driveway | 528 | ||
| 4 | Unsanitary Condition | 518 | ||
| 5 | Paint/Plaster | 481 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Condition | 572 |
| 2 | Noise - Residential | 551 | ||
| 3 | Illegal Parking | 490 | ||
| 4 | Street Light Condition | 441 | ||
| 5 | Blocked Driveway | 309 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Noise - Residential | 1,291 |
| 2 | Heat/Hot Water | 728 | ||
| 3 | Paint/Plaster | 656 | ||
| 4 | Unsanitary Condition | 617 | ||
| 5 | Plumbing | 472 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 1,300 |
| 2 | Blocked Driveway | 818 | ||
| 3 | Heat/Hot Water | 773 | ||
| 4 | Unsanitary Condition | 519 | ||
| 5 | Paint/Plaster | 449 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Illegal Parking | 887 |
| 2 | Street Condition | 563 | ||
| 3 | Noise - Residential | 502 | ||
| 4 | Blocked Driveway | 474 | ||
| 5 | Heat/Hot Water | 295 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,882 |
| 2 | Noise - Commercial | 681 | ||
| 3 | Noise - Street/Sidewalk | 643 | ||
| 4 | Unsanitary Condition | 637 | ||
| 5 | Street Condition | 489 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Illegal Parking | 816 |
| 2 | Blocked Driveway | 792 | ||
| 3 | Street Condition | 607 | ||
| 4 | Noise - Residential | 497 | ||
| 5 | Street Light Condition | 458 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Illegal Parking | 1,204 |
| 2 | Street Condition | 1,090 | ||
| 3 | Blocked Driveway | 744 | ||
| 4 | Noise - Residential | 548 | ||
| 5 | Street Light Condition | 370 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 871 |
| 2 | Noise | 639 | ||
| 3 | Street Condition | 573 | ||
| 4 | Illegal Parking | 442 | ||
| 5 | Street Light Condition | 377 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 558 |
| 2 | Unsanitary Condition | 286 | ||
| 3 | Street Condition | 259 | ||
| 4 | Paint/Plaster | 251 | ||
| 5 | Heat/Hot Water | 243 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,695 |
| 2 | Unsanitary Condition | 454 | ||
| 3 | Noise - Street/Sidewalk | 444 | ||
| 4 | Water System | 385 | ||
| 5 | Blocked Driveway | 369 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Street Condition | 1,073 |
| 2 | Blocked Driveway | 956 | ||
| 3 | Noise - Residential | 868 | ||
| 4 | Illegal Parking | 680 | ||
| 5 | Derelict Vehicles | 451 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 534 |
| 2 | Street Condition | 376 | ||
| 3 | Illegal Parking | 291 | ||
| 4 | Blocked Driveway | 236 | ||
| 5 | Broken Muni Meter | 194 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 1,247 |
| 2 | Unsanitary Condition | 474 | ||
| 3 | Noise - Commercial | 428 | ||
| 4 | Heat/Hot Water | 427 | ||
| 5 | Paint/Plaster | 424 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 1,169 |
| 2 | Heat/Hot Water | 505 | ||
| 3 | Paint/Plaster | 498 | ||
| 4 | Unsanitary Condition | 482 | ||
| 5 | Street Condition | 359 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Noise - Residential | 1,303 |
| 2 | Unsanitary Condition | 741 | ||
| 3 | Blocked Driveway | 736 | ||
| 4 | Paint/Plaster | 695 | ||
| 5 | Street Condition | 598 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 1,603 |
| 2 | Blocked Driveway | 772 | ||
| 3 | Street Condition | 724 | ||
| 4 | Heat/Hot Water | 593 | ||
| 5 | Unsanitary Condition | 591 | ||
| Brooklyn | Flatbush, Midwood | 1 | Noise - Residential | 1,238 |
| 2 | Unsanitary Condition | 688 | ||
| 3 | Paint/Plaster | 665 | ||
| 4 | Street Condition | 600 | ||
| 5 | Heat/Hot Water | 568 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Street Condition | 642 |
| 2 | Illegal Parking | 526 | ||
| 3 | Noise | 495 | ||
| 4 | Noise - Residential | 470 | ||
| 5 | Street Light Condition | 441 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Street Condition | 883 |
| 2 | Illegal Parking | 662 | ||
| 3 | Blocked Driveway | 563 | ||
| 4 | Noise - Residential | 529 | ||
| 5 | Water System | 378 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Noise - Residential | 681 |
| 2 | Street Condition | 447 | ||
| 3 | Illegal Parking | 420 | ||
| 4 | Street Light Condition | 415 | ||
| 5 | Blocked Driveway | 361 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 1,533 |
| 2 | Noise - Commercial | 989 | ||
| 3 | Street Condition | 932 | ||
| 4 | Noise - Street/Sidewalk | 825 | ||
| 5 | Noise | 760 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 672 |
| 2 | Street Condition | 217 | ||
| 3 | Noise - Commercial | 163 | ||
| 4 | Water System | 160 | ||
| 5 | Illegal Parking | 118 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 1,708 |
| 2 | Noise - Street/Sidewalk | 943 | ||
| 3 | Heat/Hot Water | 534 | ||
| 4 | Unsanitary Condition | 458 | ||
| 5 | Paint/Plaster | 457 | ||
| Manhattan | Chelsea, Clinton | 1 | Noise | 961 |
| 2 | Street Condition | 633 | ||
| 3 | Noise - Residential | 607 | ||
| 4 | General | 475 | ||
| 5 | Noise - Commercial | 468 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 1,114 |
| 2 | Noise - Street/Sidewalk | 520 | ||
| 3 | Noise - Commercial | 498 | ||
| 4 | Heat/Hot Water | 361 | ||
| 5 | Street Condition | 346 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise - Commercial | 682 |
| 2 | Noise | 637 | ||
| 3 | Street Condition | 573 | ||
| 4 | Noise - Residential | 539 | ||
| 5 | Noise - Street/Sidewalk | 336 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,699 |
| 2 | Noise - Commercial | 916 | ||
| 3 | Noise | 598 | ||
| 4 | Heat/Hot Water | 539 | ||
| 5 | Noise - Street/Sidewalk | 425 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Noise - Residential | 1,563 |
| 2 | Noise - Street/Sidewalk | 857 | ||
| 3 | Heat/Hot Water | 718 | ||
| 4 | Paint/Plaster | 503 | ||
| 5 | Unsanitary Condition | 417 | ||
| Manhattan | Midtown Business District | 1 | Noise | 872 |
| 2 | Street Condition | 837 | ||
| 3 | Noise - Street/Sidewalk | 591 | ||
| 4 | Taxi Complaint | 587 | ||
| 5 | Broken Muni Meter | 508 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Heat/Hot Water | 50 |
| 2 | Paint/Plaster | 36 | ||
| 3 | Illegal Parking | 25 | ||
| 4 | Noise - Residential | 24 | ||
| 5 | Plumbing | 22 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 649 |
| 2 | Street Condition | 601 | ||
| 3 | Noise - Residential | 520 | ||
| 4 | Illegal Parking | 350 | ||
| 5 | Noise - Commercial | 317 | ||
| Manhattan | Upper East Side | 1 | Noise | 1,261 |
| 2 | Street Condition | 804 | ||
| 3 | Noise - Residential | 699 | ||
| 4 | Noise - Commercial | 368 | ||
| 5 | Heat/Hot Water | 363 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 2,697 |
| 2 | Noise - Street/Sidewalk | 2,245 | ||
| 3 | Heat/Hot Water | 1,474 | ||
| 4 | Paint/Plaster | 934 | ||
| 5 | Noise - Commercial | 810 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 1,038 |
| 2 | Noise | 708 | ||
| 3 | Street Condition | 611 | ||
| 4 | Heat/Hot Water | 536 | ||
| 5 | Illegal Parking | 381 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Noise - Residential | 1,126 |
| 2 | Blocked Driveway | 969 | ||
| 3 | Street Condition | 839 | ||
| 4 | Noise - Commercial | 742 | ||
| 5 | Illegal Parking | 684 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Condition | 1,027 |
| 2 | Street Light Condition | 510 | ||
| 3 | Illegal Parking | 371 | ||
| 4 | Water System | 299 | ||
| 5 | Damaged Tree | 253 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 933 |
| 2 | Blocked Driveway | 870 | ||
| 3 | Heat/Hot Water | 364 | ||
| 4 | Street Condition | 357 | ||
| 5 | Unsanitary Condition | 292 | ||
| Queens | Flushing, Bay Terrace | 1 | Street Condition | 1,652 |
| 2 | Blocked Driveway | 919 | ||
| 3 | Illegal Parking | 772 | ||
| 4 | Noise - Residential | 682 | ||
| 5 | Street Light Condition | 581 | ||
| Queens | Forest Hills, Rego Park | 1 | Street Condition | 470 |
| 2 | Blocked Driveway | 386 | ||
| 3 | Noise - Residential | 378 | ||
| 4 | Broken Muni Meter | 364 | ||
| 5 | Heat/Hot Water | 263 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Street Condition | 840 |
| 2 | Noise - Residential | 660 | ||
| 3 | Street Light Condition | 494 | ||
| 4 | Blocked Driveway | 445 | ||
| 5 | Noise | 401 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 1,186 |
| 2 | Blocked Driveway | 958 | ||
| 3 | Street Condition | 522 | ||
| 4 | Illegal Parking | 381 | ||
| 5 | Street Light Condition | 374 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 1,364 |
| 2 | Street Condition | 965 | ||
| 3 | Blocked Driveway | 764 | ||
| 4 | Water System | 641 | ||
| 5 | Street Light Condition | 636 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 1,088 |
| 2 | Street Condition | 817 | ||
| 3 | Blocked Driveway | 727 | ||
| 4 | Street Light Condition | 433 | ||
| 5 | Illegal Parking | 402 | ||
| Queens | Queens Village, Rosedale | 1 | Street Condition | 1,233 |
| 2 | Street Light Condition | 806 | ||
| 3 | Noise - Residential | 731 | ||
| 4 | Illegal Parking | 508 | ||
| 5 | Water System | 486 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Street Condition | 1,509 |
| 2 | Illegal Parking | 1,091 | ||
| 3 | Blocked Driveway | 982 | ||
| 4 | Noise - Residential | 822 | ||
| 5 | Street Light Condition | 439 | ||
| Queens | Sunnyside, Woodside | 1 | Noise - Residential | 827 |
| 2 | Street Condition | 755 | ||
| 3 | Blocked Driveway | 613 | ||
| 4 | Noise | 435 | ||
| 5 | Illegal Parking | 432 | ||
| Queens | The Rockaways, Broad Channel | 1 | Noise - Residential | 462 |
| 2 | Street Condition | 461 | ||
| 3 | Street Light Condition | 346 | ||
| 4 | Unsanitary Condition | 311 | ||
| 5 | Water System | 245 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 1,406 |
| 2 | Blocked Driveway | 1,168 | ||
| 3 | Street Condition | 686 | ||
| 4 | Illegal Parking | 616 | ||
| 5 | Street Light Condition | 397 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Condition | 1,515 |
| 2 | Street Light Condition | 443 | ||
| 3 | Water System | 403 | ||
| 4 | Noise - Residential | 380 | ||
| 5 | Illegal Parking | 317 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Street Condition | 1,599 |
| 2 | Noise - Residential | 1,227 | ||
| 3 | Water System | 741 | ||
| 4 | Street Light Condition | 588 | ||
| 5 | Missed Collection (All Materials) | 473 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Condition | 1,946 |
| 2 | Illegal Parking | 678 | ||
| 3 | Street Light Condition | 624 | ||
| 4 | Water System | 429 | ||
| 5 | Sidewalk Condition | 364 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData