Summary

NYC 311 open data for 2015_Q2 contain a total of 561,381 service requests, consisting of 92,804 requests from the Bronx, 172,360 requests from Brooklyn, 115,214 requests from Manhattan, 134,291 requests from Queens, and 29,563 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=57,168), Street Condition (n=39,643), and Street Light Condition (n=25,917). City agencies with the highest number of service request assignments were: NYPD (n=157,133), HPD (n=115,837), and DOT (n=97,205). Overall, 75.7% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2015_Q2 Number of Service Requests
Total 561,381

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 92,804
Brooklyn 172,360
Manhattan 115,214
Queens 134,291
Staten Island 29,563
Unspecified 17,149

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
April 182,751
May 187,651
June 190,979

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 63,174
Monday 91,012
Tuesday 84,016
Wednesday 89,803
Thursday 87,077
Friday 81,700
Saturday 64,599

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 154,963
Residential Building 110,033
Street/Sidewalk 81,000
Residential Building/House 60,168
Street 58,169
Other 27,609
Sidewalk 27,050
Store/Commercial 7,669
Club/Bar/Restaurant 6,181
Property Address 5,183
Nyc Street Address 5,066
Park 4,855
Senior Address 4,180
3+ Family Apt. Building 3,674
Restaurant/Bar/Deli/Bakery 2,916
1-2 Family Dwelling 2,665

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 38,189
Online 104,388
Other 7,816
Phone 316,694
Unknown 94,294

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
NYPD 157,133
HPD 115,837
DOT 97,205
DEP 48,723
DSNY 36,108
DPR 28,027
DOB 26,957
DOHMH 15,668
DOF 13,094
TLC 6,514
HRA 5,811
DCA 5,428
DFTA 2,440
DHS 1,078
EDC 553
DOE 406
NYCEM 178
DOITT 121
3-1-1 100

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 160,325
Noise - Residential 57,168
Street Condition 39,643
Street Light Condition 25,917
Illegal Parking 23,310
Blocked Driveway 23,280
Heat/Hot Water 21,015
Unsanitary Condition 18,452
Water System 17,059
Noise - Street/Sidewalk 16,904
Noise 16,463
Paint/Plaster 16,089
Plumbing 13,570
Noise - Commercial 12,953
General Construction/Plumbing 11,242
Traffic Signal Condition 9,595
Dirty Conditions 8,876
Door/Window 8,814
Sewer 8,758
Sanitation Condition 8,335
Rodent 7,984
Water Leak 7,621
Sidewalk Condition 7,423
Broken Muni Meter 6,976
Building/Use 6,834
Electric 6,775

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 2,003
2 Heat/Hot Water 954
3 Paint/Plaster 778
4 Unsanitary Condition 704
5 Plumbing 572
Bronx East Tremont, Belmont 1 Noise - Residential 765
2 Heat/Hot Water 512
3 Unsanitary Condition 457
4 Paint/Plaster 433
5 Plumbing 345
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,691
2 Paint/Plaster 891
3 Unsanitary Condition 859
4 Noise - Street/Sidewalk 783
5 Heat/Hot Water 737
Bronx Hunts Point, Longwood 1 Noise - Residential 461
2 Unsanitary Condition 237
3 Paint/Plaster 206
4 Plumbing 196
5 Heat/Hot Water 167
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 880
2 Heat/Hot Water 380
3 Street Condition 256
4 Unsanitary Condition 242
5 Noise - Street/Sidewalk 228
Bronx Morrisania, Crotona Park East 1 Noise - Residential 700
2 Heat/Hot Water 297
3 Unsanitary Condition 252
4 Paint/Plaster 212
5 Noise - Street/Sidewalk 191
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 1,114
2 Blocked Driveway 444
3 Paint/Plaster 424
4 Unsanitary Condition 420
5 Heat/Hot Water 418
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 720
2 Street Condition 422
3 Heat/Hot Water 380
4 Paint/Plaster 266
5 Water System 231
Bronx Soundview, Parkchester 1 Noise - Residential 1,152
2 Heat/Hot Water 912
3 Blocked Driveway 528
4 Unsanitary Condition 518
5 Paint/Plaster 481
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Condition 572
2 Noise - Residential 551
3 Illegal Parking 490
4 Street Light Condition 441
5 Blocked Driveway 309
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,291
2 Heat/Hot Water 728
3 Paint/Plaster 656
4 Unsanitary Condition 617
5 Plumbing 472
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,300
2 Blocked Driveway 818
3 Heat/Hot Water 773
4 Unsanitary Condition 519
5 Paint/Plaster 449

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 887
2 Street Condition 563
3 Noise - Residential 502
4 Blocked Driveway 474
5 Heat/Hot Water 295
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,882
2 Noise - Commercial 681
3 Noise - Street/Sidewalk 643
4 Unsanitary Condition 637
5 Street Condition 489
Brooklyn Bensonhurst, Bath Beach 1 Illegal Parking 816
2 Blocked Driveway 792
3 Street Condition 607
4 Noise - Residential 497
5 Street Light Condition 458
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 1,204
2 Street Condition 1,090
3 Blocked Driveway 744
4 Noise - Residential 548
5 Street Light Condition 370
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 871
2 Noise 639
3 Street Condition 573
4 Illegal Parking 442
5 Street Light Condition 377
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 558
2 Unsanitary Condition 286
3 Street Condition 259
4 Paint/Plaster 251
5 Heat/Hot Water 243
Brooklyn Bushwick 1 Noise - Residential 1,695
2 Unsanitary Condition 454
3 Noise - Street/Sidewalk 444
4 Water System 385
5 Blocked Driveway 369
Brooklyn Canarsie, Flatlands 1 Street Condition 1,073
2 Blocked Driveway 956
3 Noise - Residential 868
4 Illegal Parking 680
5 Derelict Vehicles 451
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 534
2 Street Condition 376
3 Illegal Parking 291
4 Blocked Driveway 236
5 Broken Muni Meter 194
Brooklyn Crown Heights North 1 Noise - Residential 1,247
2 Unsanitary Condition 474
3 Noise - Commercial 428
4 Heat/Hot Water 427
5 Paint/Plaster 424
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 1,169
2 Heat/Hot Water 505
3 Paint/Plaster 498
4 Unsanitary Condition 482
5 Street Condition 359
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,303
2 Unsanitary Condition 741
3 Blocked Driveway 736
4 Paint/Plaster 695
5 Street Condition 598
Brooklyn East New York, Starrett City 1 Noise - Residential 1,603
2 Blocked Driveway 772
3 Street Condition 724
4 Heat/Hot Water 593
5 Unsanitary Condition 591
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,238
2 Unsanitary Condition 688
3 Paint/Plaster 665
4 Street Condition 600
5 Heat/Hot Water 568
Brooklyn Park Slope, Carroll Gardens 1 Street Condition 642
2 Illegal Parking 526
3 Noise 495
4 Noise - Residential 470
5 Street Light Condition 441
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Street Condition 883
2 Illegal Parking 662
3 Blocked Driveway 563
4 Noise - Residential 529
5 Water System 378
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 681
2 Street Condition 447
3 Illegal Parking 420
4 Street Light Condition 415
5 Blocked Driveway 361
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,533
2 Noise - Commercial 989
3 Street Condition 932
4 Noise - Street/Sidewalk 825
5 Noise 760

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 672
2 Street Condition 217
3 Noise - Commercial 163
4 Water System 160
5 Illegal Parking 118
Manhattan Central Harlem 1 Noise - Residential 1,708
2 Noise - Street/Sidewalk 943
3 Heat/Hot Water 534
4 Unsanitary Condition 458
5 Paint/Plaster 457
Manhattan Chelsea, Clinton 1 Noise 961
2 Street Condition 633
3 Noise - Residential 607
4 General 475
5 Noise - Commercial 468
Manhattan East Harlem 1 Noise - Residential 1,114
2 Noise - Street/Sidewalk 520
3 Noise - Commercial 498
4 Heat/Hot Water 361
5 Street Condition 346
Manhattan Greenwich Village, Soho 1 Noise - Commercial 682
2 Noise 637
3 Street Condition 573
4 Noise - Residential 539
5 Noise - Street/Sidewalk 336
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,699
2 Noise - Commercial 916
3 Noise 598
4 Heat/Hot Water 539
5 Noise - Street/Sidewalk 425
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,563
2 Noise - Street/Sidewalk 857
3 Heat/Hot Water 718
4 Paint/Plaster 503
5 Unsanitary Condition 417
Manhattan Midtown Business District 1 Noise 872
2 Street Condition 837
3 Noise - Street/Sidewalk 591
4 Taxi Complaint 587
5 Broken Muni Meter 508
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Heat/Hot Water 50
2 Paint/Plaster 36
3 Illegal Parking 25
4 Noise - Residential 24
5 Plumbing 22
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 649
2 Street Condition 601
3 Noise - Residential 520
4 Illegal Parking 350
5 Noise - Commercial 317
Manhattan Upper East Side 1 Noise 1,261
2 Street Condition 804
3 Noise - Residential 699
4 Noise - Commercial 368
5 Heat/Hot Water 363
Manhattan Washington Heights, Inwood 1 Noise - Residential 2,697
2 Noise - Street/Sidewalk 2,245
3 Heat/Hot Water 1,474
4 Paint/Plaster 934
5 Noise - Commercial 810
Manhattan West Side, Upper West Side 1 Noise - Residential 1,038
2 Noise 708
3 Street Condition 611
4 Heat/Hot Water 536
5 Illegal Parking 381

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 1,126
2 Blocked Driveway 969
3 Street Condition 839
4 Noise - Commercial 742
5 Illegal Parking 684
Queens Bayside, Douglaston, Little Neck 1 Street Condition 1,027
2 Street Light Condition 510
3 Illegal Parking 371
4 Water System 299
5 Damaged Tree 253
Queens Elmhurst, South Corona 1 Noise - Residential 933
2 Blocked Driveway 870
3 Heat/Hot Water 364
4 Street Condition 357
5 Unsanitary Condition 292
Queens Flushing, Bay Terrace 1 Street Condition 1,652
2 Blocked Driveway 919
3 Illegal Parking 772
4 Noise - Residential 682
5 Street Light Condition 581
Queens Forest Hills, Rego Park 1 Street Condition 470
2 Blocked Driveway 386
3 Noise - Residential 378
4 Broken Muni Meter 364
5 Heat/Hot Water 263
Queens Fresh Meadows, Briarwood 1 Street Condition 840
2 Noise - Residential 660
3 Street Light Condition 494
4 Blocked Driveway 445
5 Noise 401
Queens Jackson Heights, North Corona 1 Noise - Residential 1,186
2 Blocked Driveway 958
3 Street Condition 522
4 Illegal Parking 381
5 Street Light Condition 374
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,364
2 Street Condition 965
3 Blocked Driveway 764
4 Water System 641
5 Street Light Condition 636
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,088
2 Street Condition 817
3 Blocked Driveway 727
4 Street Light Condition 433
5 Illegal Parking 402
Queens Queens Village, Rosedale 1 Street Condition 1,233
2 Street Light Condition 806
3 Noise - Residential 731
4 Illegal Parking 508
5 Water System 486
Queens Ridgewood, Glendale, Maspeth 1 Street Condition 1,509
2 Illegal Parking 1,091
3 Blocked Driveway 982
4 Noise - Residential 822
5 Street Light Condition 439
Queens Sunnyside, Woodside 1 Noise - Residential 827
2 Street Condition 755
3 Blocked Driveway 613
4 Noise 435
5 Illegal Parking 432
Queens The Rockaways, Broad Channel 1 Noise - Residential 462
2 Street Condition 461
3 Street Light Condition 346
4 Unsanitary Condition 311
5 Water System 245
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,406
2 Blocked Driveway 1,168
3 Street Condition 686
4 Illegal Parking 616
5 Street Light Condition 397

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 1,515
2 Street Light Condition 443
3 Water System 403
4 Noise - Residential 380
5 Illegal Parking 317
Staten Island Stapleton, Port Richmond 1 Street Condition 1,599
2 Noise - Residential 1,227
3 Water System 741
4 Street Light Condition 588
5 Missed Collection (All Materials) 473
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 1,946
2 Illegal Parking 678
3 Street Light Condition 624
4 Water System 429
5 Sidewalk Condition 364

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData