Summary

NYC 311 open data for 2014_Q3 contain a total of 492,049 service requests, consisting of 83,839 requests from the Bronx, 154,818 requests from Brooklyn, 99,776 requests from Manhattan, 118,530 requests from Queens, and 25,438 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=54,164), Street Light Condition (n=23,660), and Unsanitary Condition (n=22,097). City agencies with the highest number of service request assignments were: NYPD (n=134,795), HPD (n=100,681), and DOT (n=72,453). Overall, 79.7% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2014_Q3 Number of Service Requests
Total 492,049

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 83,839
Brooklyn 154,818
Manhattan 99,776
Queens 118,530
Staten Island 25,438
Unspecified 9,648

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 177,715
August 161,797
September 152,537

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 52,266
Monday 77,076
Tuesday 80,040
Wednesday 79,611
Thursday 75,745
Friday 70,191
Saturday 57,120

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 120,553
Residential Building 100,722
Street/Sidewalk 64,647
Street 58,262
Residential Building/House 57,136
Sidewalk 26,767
Other 25,896
Property Address 5,961
Club/Bar/Restaurant 5,379
Park 4,971
Store/Commercial 4,609
Senior Address 4,411
Nyc Street Address 3,952
3+ Family Apt. Building 3,103
1-2 Family Dwelling 2,920
Lot 2,760

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 20,282
Online 81,725
Other 8,559
Phone 308,738
Unknown 72,745

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 134,795
HPD 100,681
DOT 72,453
DEP 42,820
DSNY 35,218
DPR 33,101
DOB 24,999
DOHMH 15,383
DOF 13,673
DCA 5,263
TLC 5,053
HRA 4,449
DFTA 2,339
DHS 621
NYCEM 401
DOE 303
EDC 298
DOITT 123
3-1-1 76

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 145,051
Noise - Residential 54,164
Street Light Condition 23,660
Unsanitary Condition 22,097
Street Condition 19,866
Blocked Driveway 18,539
Paint/Plaster 17,953
Illegal Parking 16,617
Water System 16,350
Noise - Street/Sidewalk 14,976
Noise 12,871
Plumbing 12,542
General Construction/Plumbing 10,218
Dirty Conditions 9,702
Sanitation Condition 9,307
Noise - Commercial 9,228
Traffic Signal Condition 8,757
Door/Window 8,383
Damaged Tree 8,331
Sewer 8,144
Water Leak 8,049
Broken Muni Meter 7,951
Rodent 7,575
Building/Use 7,367
Electric 7,329
Overgrown Tree/Branches 7,022

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,655
2 Paint/Plaster 911
3 Unsanitary Condition 778
4 Noise - Street/Sidewalk 582
5 Plumbing 518
Bronx East Tremont, Belmont 1 Noise - Residential 793
2 Unsanitary Condition 576
3 Paint/Plaster 498
4 Plumbing 321
5 Heat/Hot Water 266
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,293
2 Paint/Plaster 885
3 Unsanitary Condition 822
4 Water System 701
5 Noise - Street/Sidewalk 627
Bronx Hunts Point, Longwood 1 Noise - Residential 399
2 Unsanitary Condition 260
3 Paint/Plaster 218
4 Plumbing 153
5 Street Light Condition 131
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 571
2 Unsanitary Condition 329
3 Paint/Plaster 278
4 Noise - Street/Sidewalk 220
5 Water System 218
Bronx Morrisania, Crotona Park East 1 Noise - Residential 720
2 Unsanitary Condition 396
3 Paint/Plaster 275
4 Plumbing 222
5 Noise - Street/Sidewalk 170
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 873
2 Unsanitary Condition 446
3 Paint/Plaster 392
4 Street Light Condition 392
5 Blocked Driveway 365
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 544
2 Unsanitary Condition 300
3 Paint/Plaster 291
4 Street Condition 271
5 Water System 254
Bronx Soundview, Parkchester 1 Noise - Residential 1,171
2 Unsanitary Condition 519
3 Paint/Plaster 504
4 Blocked Driveway 407
5 Street Light Condition 339
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Noise - Residential 486
2 Street Light Condition 447
3 Dirty Conditions 443
4 Illegal Parking 443
5 Blocked Driveway 260
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 959
2 Paint/Plaster 780
3 Unsanitary Condition 770
4 Water System 639
5 Plumbing 513
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,341
2 Unsanitary Condition 787
3 Blocked Driveway 617
4 Paint/Plaster 601
5 Plumbing 412

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 476
2 Noise - Residential 411
3 Blocked Driveway 361
4 Street Condition 357
5 Damaged Tree 252
Brooklyn Bedford Stuyvesant 1 Noise - Residential 2,003
2 Unsanitary Condition 676
3 Paint/Plaster 522
4 Noise - Commercial 493
5 Noise - Street/Sidewalk 492
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 564
2 Illegal Parking 549
3 Noise - Residential 411
4 Unsanitary Condition 352
5 Street Condition 309
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 698
2 Blocked Driveway 509
3 Noise - Residential 504
4 Street Condition 471
5 Unsanitary Condition 355
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 712
2 Noise 500
3 Illegal Parking 339
4 Street Light Condition 323
5 Street Condition 273
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 535
2 Unsanitary Condition 437
3 Plumbing 251
4 Paint/Plaster 250
5 Door/Window 185
Brooklyn Bushwick 1 Noise - Residential 1,780
2 Unsanitary Condition 676
3 Water System 577
4 Noise - Street/Sidewalk 424
5 Paint/Plaster 398
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,521
2 Blocked Driveway 693
3 Overgrown Tree/Branches 533
4 Street Condition 467
5 Illegal Parking 461
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 558
2 Unsanitary Condition 257
3 Illegal Parking 188
4 Paint/Plaster 168
5 Street Condition 167
Brooklyn Crown Heights North 1 Noise - Residential 1,461
2 Unsanitary Condition 606
3 Paint/Plaster 476
4 Plumbing 363
5 Noise - Street/Sidewalk 346
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 949
2 Unsanitary Condition 610
3 Paint/Plaster 604
4 Plumbing 361
5 Noise - Street/Sidewalk 335
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,597
2 Unsanitary Condition 860
3 Paint/Plaster 774
4 Blocked Driveway 661
5 Plumbing 475
Brooklyn East New York, Starrett City 1 Noise - Residential 1,651
2 Unsanitary Condition 744
3 Water System 589
4 Blocked Driveway 534
5 Paint/Plaster 499
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,167
2 Unsanitary Condition 819
3 Paint/Plaster 725
4 Blocked Driveway 488
5 Plumbing 476
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 389
2 Noise - Residential 363
3 Noise 305
4 Noise - Commercial 292
5 Illegal Parking 275
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Illegal Parking 530
2 Street Condition 487
3 Noise - Residential 405
4 Blocked Driveway 397
5 Damaged Tree 307
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 561
2 Street Condition 360
3 Street Light Condition 336
4 Illegal Parking 324
5 Blocked Driveway 270
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,416
2 Noise - Street/Sidewalk 612
3 Noise 545
4 Street Condition 461
5 Illegal Parking 447

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 497
2 Street Condition 166
3 Broken Muni Meter 158
4 General Construction/Plumbing 123
5 Noise - Street/Sidewalk 119
Manhattan Central Harlem 1 Noise - Residential 1,595
2 Noise - Street/Sidewalk 928
3 Unsanitary Condition 574
4 Paint/Plaster 484
5 Plumbing 390
Manhattan Chelsea, Clinton 1 Noise 766
2 Illegal Parking 412
3 Noise - Residential 410
4 Taxi Complaint 377
5 Street Condition 365
Manhattan East Harlem 1 Noise - Residential 908
2 Noise - Street/Sidewalk 535
3 Unsanitary Condition 362
4 Paint/Plaster 216
5 Water System 216
Manhattan Greenwich Village, Soho 1 Noise 603
2 Noise - Commercial 448
3 Broken Muni Meter 405
4 Noise - Residential 385
5 Street Condition 344
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,327
2 Noise 511
3 Noise - Commercial 491
4 Broken Muni Meter 384
5 Noise - Street/Sidewalk 374
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,295
2 Noise - Street/Sidewalk 796
3 Paint/Plaster 652
4 Unsanitary Condition 593
5 Water System 456
Manhattan Midtown Business District 1 Noise 659
2 Street Condition 514
3 Taxi Complaint 512
4 Broken Muni Meter 467
5 Water System 309
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Illegal Parking 34
2 Water System 34
3 Paint/Plaster 33
4 Unsanitary Condition 28
5 Door/Window 23
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 627
2 Noise - Residential 350
3 Street Condition 314
4 General Construction/Plumbing 276
5 Unsanitary Condition 267
Manhattan Upper East Side 1 Broken Muni Meter 617
2 Noise 584
3 Street Condition 487
4 Noise - Residential 406
5 Illegal Parking 283
Manhattan Washington Heights, Inwood 1 Noise - Residential 2,292
2 Noise - Street/Sidewalk 1,802
3 Paint/Plaster 1,287
4 Unsanitary Condition 1,051
5 Noise - Commercial 939
Manhattan West Side, Upper West Side 1 Broken Muni Meter 1,930
2 Noise - Residential 897
3 Noise 717
4 Noise - Street/Sidewalk 431
5 Unsanitary Condition 340

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 1,065
2 Blocked Driveway 856
3 Noise - Commercial 496
4 Illegal Parking 427
5 Street Light Condition 366
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 475
2 Street Condition 401
3 Damaged Tree 372
4 Noise - Residential 259
5 Blocked Driveway 240
Queens Elmhurst, South Corona 1 Noise - Residential 1,028
2 Blocked Driveway 786
3 Unsanitary Condition 289
4 Water System 215
5 Street Light Condition 204
Queens Flushing, Bay Terrace 1 Blocked Driveway 761
2 Street Condition 693
3 Noise - Residential 671
4 Street Light Condition 599
5 Damaged Tree 512
Queens Forest Hills, Rego Park 1 Blocked Driveway 317
2 Water System 274
3 Illegal Parking 241
4 Street Condition 216
5 Street Light Condition 208
Queens Fresh Meadows, Briarwood 1 Noise - Residential 536
2 Noise 502
3 Water System 462
4 Street Condition 438
5 Blocked Driveway 400
Queens Jackson Heights, North Corona 1 Noise - Residential 1,217
2 Blocked Driveway 789
3 Illegal Parking 327
4 Water System 306
5 Street Light Condition 305
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 2,052
2 Blocked Driveway 664
3 Sewer 540
4 Street Light Condition 508
5 Street Condition 486
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,514
2 Street Condition 702
3 Blocked Driveway 617
4 Building/Use 497
5 Illegal Parking 382
Queens Queens Village, Rosedale 1 Noise - Residential 1,198
2 Street Light Condition 663
3 Street Condition 477
4 Damaged Tree 456
5 Blocked Driveway 372
Queens Ridgewood, Glendale, Maspeth 1 Noise - Residential 746
2 Illegal Parking 724
3 Blocked Driveway 689
4 Street Condition 635
5 Street Light Condition 385
Queens Sunnyside, Woodside 1 Noise - Residential 550
2 Blocked Driveway 467
3 Noise - Commercial 392
4 Illegal Parking 311
5 Street Light Condition 282
Queens The Rockaways, Broad Channel 1 Noise - Residential 555
2 Unsanitary Condition 357
3 Street Light Condition 346
4 Street Condition 313
5 Sewer 272
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,619
2 Blocked Driveway 975
3 Illegal Parking 432
4 Street Condition 422
5 Building/Use 405

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 866
2 Street Light Condition 469
3 Water System 334
4 Noise - Residential 320
5 Overgrown Tree/Branches 263
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,347
2 Street Condition 887
3 Illegal Parking 458
4 Street Light Condition 457
5 Water System 438
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 757
2 Street Light Condition 612
3 Illegal Parking 547
4 Damaged Tree 450
5 Overgrown Tree/Branches 420

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData