Summary

NYC 311 open data for 2014_Q2 contain a total of 505,353 service requests, consisting of 86,662 requests from the Bronx, 158,119 requests from Brooklyn, 103,485 requests from Manhattan, 119,516 requests from Queens, and 27,996 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=52,168), Street Condition (n=37,755), and Street Light Condition (n=24,137). City agencies with the highest number of service request assignments were: NYPD (n=125,561), HPD (n=107,510), and DOT (n=92,804). Overall, 78.6% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2014_Q2 Number of Service Requests
Total 505,353

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 86,662
Brooklyn 158,119
Manhattan 103,485
Queens 119,516
Staten Island 27,996
Unspecified 9,575

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
April 158,818
May 175,254
June 171,281

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 55,034
Monday 73,941
Tuesday 81,716
Wednesday 81,385
Thursday 79,731
Friday 75,934
Saturday 57,612

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 139,213
Residential Building 107,490
Street 58,086
Street/Sidewalk 57,610
Residential Building/House 54,668
Other 26,816
Sidewalk 24,442
Club/Bar/Restaurant 6,956
Park 4,792
Property Address 4,599
Store/Commercial 4,387
Senior Address 4,027
Nyc Street Address 3,634
3+ Family Apt. Building 3,110
N/A 2,846
Lot 2,677

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Mobile 13,885
Online 82,740
Other 11,947
Phone 307,473
Unknown 89,308

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
NYPD 125,561
HPD 107,510
DOT 92,804
DEP 45,582
DSNY 33,225
DPR 29,318
DOB 24,700
DOHMH 14,700
DOF 12,689
TLC 5,900
DCA 5,398
HRA 4,106
DFTA 2,344
NYCEM 374
DHS 326
EDC 291
DOE 285
DOITT 144
3-1-1 96

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 139,400
Noise - Residential 52,168
Street Condition 37,755
Street Light Condition 24,137
Heat/Hot Water 20,310
Paint/Plaster 17,856
Blocked Driveway 17,676
Unsanitary Condition 16,358
Illegal Parking 15,583
Noise 15,325
Water System 13,343
Plumbing 12,799
Noise - Street/Sidewalk 11,638
Sewer 11,549
Noise - Commercial 10,634
General Construction/Plumbing 10,276
Water Leak 9,394
Traffic Signal Condition 9,177
Dirty Conditions 8,896
Broken Muni Meter 8,474
Door/Window 8,169
Rodent 6,999
New Tree Request 6,980
Sanitation Condition 6,958
Building/Use 6,868
Electric 6,631

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,777
2 Heat/Hot Water 985
3 Paint/Plaster 866
4 Noise - Street/Sidewalk 634
5 Unsanitary Condition 618
Bronx East Tremont, Belmont 1 Noise - Residential 790
2 Heat/Hot Water 757
3 Paint/Plaster 438
4 Unsanitary Condition 389
5 Plumbing 306
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,401
2 Paint/Plaster 1,038
3 Heat/Hot Water 867
4 Unsanitary Condition 748
5 Plumbing 617
Bronx Hunts Point, Longwood 1 Noise - Residential 555
2 Paint/Plaster 278
3 Unsanitary Condition 192
4 Street Light Condition 177
5 Plumbing 168
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 703
2 Paint/Plaster 266
3 Heat/Hot Water 247
4 Unsanitary Condition 224
5 Water System 146
Bronx Morrisania, Crotona Park East 1 Noise - Residential 802
2 Heat/Hot Water 451
3 Unsanitary Condition 226
4 Plumbing 224
5 Paint/Plaster 221
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 811
2 Heat/Hot Water 484
3 Paint/Plaster 463
4 Street Light Condition 383
5 Unsanitary Condition 382
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 664
2 Heat/Hot Water 564
3 Street Condition 293
4 Paint/Plaster 214
5 Unsanitary Condition 174
Bronx Soundview, Parkchester 1 Noise - Residential 1,297
2 Heat/Hot Water 753
3 Unsanitary Condition 422
4 Paint/Plaster 410
5 Blocked Driveway 322
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Dirty Conditions 565
2 Street Light Condition 524
3 Noise - Residential 445
4 Illegal Parking 438
5 Street Condition 283
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,253
2 Paint/Plaster 862
3 Heat/Hot Water 745
4 Unsanitary Condition 622
5 Plumbing 543
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,238
2 Heat/Hot Water 625
3 Blocked Driveway 580
4 Paint/Plaster 532
5 Unsanitary Condition 518

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Illegal Parking 480
2 Street Condition 466
3 Noise - Residential 456
4 Blocked Driveway 368
5 Building/Use 212
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,715
2 New Tree Request 798
3 Heat/Hot Water 526
4 Paint/Plaster 443
5 Noise - Commercial 441
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 626
2 Illegal Parking 604
3 Noise - Residential 462
4 Street Condition 367
5 Heat/Hot Water 289
Brooklyn Borough Park, Ocean Parkway 1 Illegal Parking 604
2 Street Condition 568
3 Blocked Driveway 543
4 Noise - Residential 465
5 Street Light Condition 252
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 759
2 Noise 607
3 Street Condition 405
4 Illegal Parking 310
5 Noise - Commercial 305
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 595
2 Unsanitary Condition 356
3 Paint/Plaster 291
4 Heat/Hot Water 289
5 Plumbing 247
Brooklyn Bushwick 1 Noise - Residential 1,429
2 Unsanitary Condition 510
3 Paint/Plaster 419
4 Noise - Street/Sidewalk 370
5 Heat/Hot Water 325
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,106
2 Blocked Driveway 681
3 Sewer 500
4 Street Condition 475
5 Overgrown Tree/Branches 386
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 485
2 Blocked Driveway 178
3 Street Condition 157
4 Water System 157
5 Illegal Parking 154
Brooklyn Crown Heights North 1 Noise - Residential 1,187
2 Paint/Plaster 522
3 Heat/Hot Water 500
4 Unsanitary Condition 433
5 Plumbing 367
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 922
2 Heat/Hot Water 484
3 Unsanitary Condition 472
4 Paint/Plaster 443
5 Plumbing 382
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,276
2 Paint/Plaster 782
3 Heat/Hot Water 727
4 Unsanitary Condition 673
5 Blocked Driveway 653
Brooklyn East New York, Starrett City 1 Noise - Residential 1,283
2 Unsanitary Condition 556
3 Blocked Driveway 521
4 Paint/Plaster 518
5 Heat/Hot Water 515
Brooklyn Flatbush, Midwood 1 Noise - Residential 1,058
2 Paint/Plaster 861
3 Heat/Hot Water 709
4 Unsanitary Condition 657
5 Plumbing 505
Brooklyn Park Slope, Carroll Gardens 1 Noise - Residential 496
2 Noise 479
3 Illegal Parking 378
4 Street Condition 374
5 Street Light Condition 359
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 545
2 Illegal Parking 540
3 Street Condition 515
4 Blocked Driveway 492
5 Water System 322
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 591
2 Street Condition 381
3 Street Light Condition 317
4 Illegal Parking 285
5 Blocked Driveway 274
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,432
2 Noise - Commercial 773
3 Noise 664
4 Noise - Street/Sidewalk 570
5 Street Condition 455

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 698
2 Noise - Residential 153
3 Taxi Complaint 124
4 Broken Muni Meter 123
5 Street Condition 116
Manhattan Central Harlem 1 Noise - Residential 1,802
2 Noise - Street/Sidewalk 695
3 Heat/Hot Water 621
4 Paint/Plaster 477
5 Unsanitary Condition 415
Manhattan Chelsea, Clinton 1 Noise 919
2 Taxi Complaint 468
3 Noise - Commercial 461
4 Noise - Residential 441
5 Street Condition 379
Manhattan East Harlem 1 Noise - Residential 1,044
2 Heat/Hot Water 441
3 Noise - Street/Sidewalk 285
4 Paint/Plaster 262
5 Street Condition 258
Manhattan Greenwich Village, Soho 1 Broken Muni Meter 1,064
2 Noise 752
3 Noise - Commercial 500
4 Noise - Residential 474
5 Noise - Street/Sidewalk 366
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,131
2 Noise - Commercial 746
3 Noise 622
4 Broken Muni Meter 463
5 Heat/Hot Water 342
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,450
2 Heat/Hot Water 624
3 Paint/Plaster 586
4 Noise - Street/Sidewalk 510
5 Unsanitary Condition 444
Manhattan Midtown Business District 1 Noise 941
2 Broken Muni Meter 848
3 Taxi Complaint 700
4 Street Condition 357
5 Water System 269
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Paint/Plaster 46
2 Heat/Hot Water 40
3 Flooring/Stairs 23
4 Plumbing 20
5 Unsanitary Condition 18
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 845
2 Noise - Residential 437
3 Street Condition 314
4 Broken Muni Meter 304
5 Taxi Complaint 297
Manhattan Upper East Side 1 Noise 892
2 Noise - Residential 596
3 Broken Muni Meter 415
4 Taxi Complaint 407
5 Heat/Hot Water 399
Manhattan Washington Heights, Inwood 1 Noise - Residential 2,491
2 Noise - Street/Sidewalk 1,503
3 Heat/Hot Water 1,348
4 Paint/Plaster 1,164
5 Noise - Commercial 1,004
Manhattan West Side, Upper West Side 1 Noise - Residential 1,009
2 Broken Muni Meter 907
3 Noise 768
4 Heat/Hot Water 450
5 Street Condition 422

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 983
2 Blocked Driveway 811
3 Noise - Commercial 666
4 Illegal Parking 438
5 Street Condition 404
Queens Bayside, Douglaston, Little Neck 1 Street Condition 544
2 Street Light Condition 429
3 Sidewalk Condition 322
4 Water System 306
5 Sewer 261
Queens Elmhurst, South Corona 1 Noise - Residential 839
2 Blocked Driveway 610
3 Water System 228
4 Street Condition 196
5 Unsanitary Condition 175
Queens Flushing, Bay Terrace 1 Blocked Driveway 748
2 Street Condition 663
3 Noise - Residential 614
4 Street Light Condition 506
5 Illegal Parking 494
Queens Forest Hills, Rego Park 1 Blocked Driveway 293
2 Noise - Residential 289
3 Street Condition 236
4 Illegal Parking 219
5 Noise 201
Queens Fresh Meadows, Briarwood 1 Noise - Residential 599
2 Street Condition 451
3 Water System 434
4 Blocked Driveway 365
5 Street Light Condition 310
Queens Jackson Heights, North Corona 1 Noise - Residential 1,206
2 Blocked Driveway 727
3 Heat/Hot Water 312
4 Illegal Parking 304
5 New Tree Request 300
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,418
2 Blocked Driveway 661
3 Sewer 627
4 Dirty Conditions 584
5 Street Light Condition 554
Queens Ozone Park, Howard Beach 1 Noise - Residential 1,005
2 Sewer 655
3 Blocked Driveway 498
4 Building/Use 424
5 Street Condition 403
Queens Queens Village, Rosedale 1 Noise - Residential 719
2 Street Light Condition 693
3 Street Condition 520
4 Sewer 495
5 Water System 468
Queens Ridgewood, Glendale, Maspeth 1 Noise - Residential 821
2 Illegal Parking 694
3 Blocked Driveway 678
4 Street Condition 564
5 Street Light Condition 409
Queens Sunnyside, Woodside 1 Noise - Residential 552
2 Blocked Driveway 417
3 Noise - Commercial 286
4 Street Condition 270
5 Noise 246
Queens The Rockaways, Broad Channel 1 Noise - Residential 545
2 Sewer 416
3 Street Light Condition 316
4 Unsanitary Condition 266
5 Street Condition 253
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,342
2 Blocked Driveway 874
3 Illegal Parking 391
4 Building/Use 331
5 Street Condition 328

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Condition 758
2 Sewer 568
3 Street Light Condition 397
4 Water System 392
5 Noise - Residential 357
Staten Island Stapleton, Port Richmond 1 Noise - Residential 1,132
2 Street Condition 623
3 Sewer 555
4 Water System 431
5 Missed Collection (All Materials) 426
Staten Island Tottenville, Woodrow, Great Kills 1 Street Condition 891
2 Sewer 467
3 Illegal Parking 456
4 Water System 449
5 Street Light Condition 433

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData