NYC 311 open data for 2013_Q3 contain a total of 429,114 service requests, consisting of 76,659 requests from the Bronx, 134,289 requests from Brooklyn, 85,763 requests from Manhattan, 100,171 requests from Queens, and 22,851 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=38,698), General Construction (n=27,656), and Street Light Condition (n=21,488). City agencies with the highest number of service request assignments were: HPD (n=101,043), NYPD (n=95,873), and DOT (n=65,921). Overall, 78.4% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2013_Q3 | Number of Service Requests |
|---|---|
| Total | 429,114 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 76,659 |
| Brooklyn | 134,289 |
| Manhattan | 85,763 |
| Queens | 100,171 |
| Staten Island | 22,851 |
| Unspecified | 9,381 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| July | 156,730 |
| August | 143,089 |
| September | 129,295 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 42,635 |
| Monday | 69,525 |
| Tuesday | 72,696 |
| Wednesday | 70,843 |
| Thursday | 65,269 |
| Friday | 63,314 |
| Saturday | 44,832 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 110,015 |
| Residential Building | 100,839 |
| Street | 53,208 |
| Street/Sidewalk | 47,190 |
| Residential Building/House | 39,915 |
| Sidewalk | 23,312 |
| Other | 23,014 |
| Property Address | 4,670 |
| Club/Bar/Restaurant | 4,454 |
| Senior Address | 4,065 |
| Park | 3,989 |
| 1-2 Family Dwelling | 3,121 |
| Lot | 3,044 |
| Nyc Street Address | 2,880 |
| N/A | 2,861 |
| 3+ Family Apt. Building | 2,537 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 2,849 |
| Online | 63,619 |
| Other | 10,002 |
| Phone | 287,193 |
| Unknown | 65,451 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 101,043 |
| NYPD | 95,873 |
| DOT | 65,921 |
| DEP | 40,482 |
| DSNY | 30,878 |
| DPR | 27,208 |
| DOB | 23,326 |
| DOHMH | 14,127 |
| DOF | 12,643 |
| TLC | 5,179 |
| DCA | 5,101 |
| HRA | 3,298 |
| DFTA | 2,391 |
| NYCEM | 720 |
| DOE | 274 |
| DHS | 236 |
| EDC | 198 |
| DOITT | 119 |
| 3-1-1 | 97 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 108,884 |
| Noise - Residential | 38,698 |
| General Construction | 27,656 |
| Street Light Condition | 21,488 |
| Plumbing | 21,084 |
| Paint - Plaster | 19,376 |
| Water System | 19,209 |
| Nonconst | 16,236 |
| Street Condition | 15,824 |
| Blocked Driveway | 13,568 |
| Illegal Parking | 11,894 |
| Noise - Street/Sidewalk | 10,527 |
| Noise | 9,310 |
| Traffic Signal Condition | 9,109 |
| Electric | 8,993 |
| General Construction/Plumbing | 8,979 |
| Dirty Conditions | 8,674 |
| Sanitation Condition | 8,159 |
| Rodent | 7,125 |
| Broken Muni Meter | 7,118 |
| Building/Use | 6,679 |
| Sewer | 6,668 |
| Heating | 6,473 |
| Noise - Commercial | 6,074 |
| Sidewalk Condition | 5,693 |
| Overgrown Tree/Branches | 5,616 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 1,151 |
| 2 | General Construction | 1,145 | ||
| 3 | Paint - Plaster | 916 | ||
| 4 | Plumbing | 890 | ||
| 5 | Water System | 672 | ||
| Bronx | East Tremont, Belmont | 1 | Noise - Residential | 666 |
| 2 | General Construction | 662 | ||
| 3 | Paint - Plaster | 529 | ||
| 4 | Plumbing | 472 | ||
| 5 | Nonconst | 352 | ||
| Bronx | Highbridge, Concourse Village | 1 | General Construction | 1,276 |
| 2 | Water System | 1,171 | ||
| 3 | Plumbing | 1,029 | ||
| 4 | Paint - Plaster | 998 | ||
| 5 | Noise - Residential | 973 | ||
| Bronx | Hunts Point, Longwood | 1 | General Construction | 307 |
| 2 | Noise - Residential | 285 | ||
| 3 | Nonconst | 213 | ||
| 4 | Plumbing | 211 | ||
| 5 | Paint - Plaster | 196 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 652 |
| 2 | General Construction | 398 | ||
| 3 | Plumbing | 302 | ||
| 4 | Paint - Plaster | 244 | ||
| 5 | Water System | 244 | ||
| Bronx | Morrisania, Crotona Park East | 1 | General Construction | 539 |
| 2 | Plumbing | 433 | ||
| 3 | Noise - Residential | 415 | ||
| 4 | Paint - Plaster | 378 | ||
| 5 | Nonconst | 272 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 649 |
| 2 | General Construction | 462 | ||
| 3 | Paint - Plaster | 321 | ||
| 4 | Street Light Condition | 318 | ||
| 5 | Plumbing | 265 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | General Construction | 432 |
| 2 | Plumbing | 405 | ||
| 3 | Noise - Residential | 346 | ||
| 4 | Water System | 285 | ||
| 5 | Paint - Plaster | 279 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 929 |
| 2 | General Construction | 707 | ||
| 3 | Water System | 552 | ||
| 4 | Plumbing | 530 | ||
| 5 | Paint - Plaster | 525 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Condition | 518 |
| 2 | Rodent | 363 | ||
| 3 | Noise - Residential | 317 | ||
| 4 | Illegal Parking | 316 | ||
| 5 | Street Light Condition | 257 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | General Construction | 1,258 |
| 2 | Paint - Plaster | 973 | ||
| 3 | Noise - Residential | 891 | ||
| 4 | Plumbing | 877 | ||
| 5 | Water System | 711 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 1,156 |
| 2 | General Construction | 857 | ||
| 3 | Plumbing | 614 | ||
| 4 | Paint - Plaster | 602 | ||
| 5 | Nonconst | 517 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Blocked Driveway | 258 |
| 2 | Noise - Residential | 244 | ||
| 3 | Illegal Parking | 219 | ||
| 4 | General Construction | 199 | ||
| 5 | Plumbing | 198 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,446 |
| 2 | General Construction | 1,019 | ||
| 3 | Plumbing | 722 | ||
| 4 | Paint - Plaster | 622 | ||
| 5 | Nonconst | 593 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Blocked Driveway | 482 |
| 2 | General Construction | 436 | ||
| 3 | Noise - Residential | 423 | ||
| 4 | Illegal Parking | 379 | ||
| 5 | Plumbing | 348 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | General Construction | 377 |
| 2 | Illegal Parking | 358 | ||
| 3 | Blocked Driveway | 334 | ||
| 4 | Noise - Residential | 294 | ||
| 5 | New Tree Request | 291 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 508 |
| 2 | General Construction | 299 | ||
| 3 | Illegal Parking | 268 | ||
| 4 | Noise | 261 | ||
| 5 | Street Light Condition | 250 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 480 |
| 2 | General Construction | 453 | ||
| 3 | Plumbing | 441 | ||
| 4 | Paint - Plaster | 304 | ||
| 5 | Nonconst | 259 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,012 |
| 2 | General Construction | 751 | ||
| 3 | Nonconst | 654 | ||
| 4 | Water System | 637 | ||
| 5 | Plumbing | 492 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Noise - Residential | 1,156 |
| 2 | Blocked Driveway | 539 | ||
| 3 | Illegal Parking | 317 | ||
| 4 | Overgrown Tree/Branches | 291 | ||
| 5 | General Construction | 273 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | General Construction | 261 |
| 2 | Noise - Residential | 218 | ||
| 3 | Paint - Plaster | 208 | ||
| 4 | Plumbing | 186 | ||
| 5 | Blocked Driveway | 136 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 1,009 |
| 2 | General Construction | 805 | ||
| 3 | Plumbing | 581 | ||
| 4 | Paint - Plaster | 516 | ||
| 5 | Nonconst | 446 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 919 |
| 2 | General Construction | 913 | ||
| 3 | Plumbing | 683 | ||
| 4 | Paint - Plaster | 657 | ||
| 5 | Nonconst | 437 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | General Construction | 1,176 |
| 2 | Noise - Residential | 1,147 | ||
| 3 | Plumbing | 937 | ||
| 4 | Paint - Plaster | 834 | ||
| 5 | Nonconst | 754 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 1,212 |
| 2 | General Construction | 972 | ||
| 3 | Water System | 831 | ||
| 4 | Plumbing | 812 | ||
| 5 | Nonconst | 649 | ||
| Brooklyn | Flatbush, Midwood | 1 | General Construction | 1,105 |
| 2 | Noise - Residential | 892 | ||
| 3 | Plumbing | 858 | ||
| 4 | Paint - Plaster | 800 | ||
| 5 | Nonconst | 540 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Illegal Parking | 355 |
| 2 | Noise - Residential | 309 | ||
| 3 | Street Light Condition | 297 | ||
| 4 | Noise | 219 | ||
| 5 | Water System | 202 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Noise - Residential | 358 |
| 2 | New Tree Request | 306 | ||
| 3 | Blocked Driveway | 301 | ||
| 4 | Illegal Parking | 254 | ||
| 5 | Paint - Plaster | 244 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Noise - Residential | 373 |
| 2 | Water System | 325 | ||
| 3 | Street Light Condition | 284 | ||
| 4 | General Construction | 271 | ||
| 5 | New Tree Request | 221 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 885 |
| 2 | Noise - Street/Sidewalk | 423 | ||
| 3 | Water System | 419 | ||
| 4 | General Construction | 386 | ||
| 5 | Noise | 370 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 459 |
| 2 | Broken Muni Meter | 141 | ||
| 3 | Noise - Street/Sidewalk | 112 | ||
| 4 | Taxi Complaint | 111 | ||
| 5 | General Construction/Plumbing | 91 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 1,215 |
| 2 | Noise - Street/Sidewalk | 698 | ||
| 3 | General Construction | 635 | ||
| 4 | Plumbing | 536 | ||
| 5 | Water System | 517 | ||
| Manhattan | Chelsea, Clinton | 1 | Broken Muni Meter | 463 |
| 2 | Noise | 447 | ||
| 3 | Taxi Complaint | 412 | ||
| 4 | Noise - Residential | 332 | ||
| 5 | General Construction | 271 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 615 |
| 2 | General Construction | 423 | ||
| 3 | Noise - Street/Sidewalk | 373 | ||
| 4 | Plumbing | 298 | ||
| 5 | Water System | 287 | ||
| Manhattan | Greenwich Village, Soho | 1 | Broken Muni Meter | 518 |
| 2 | Noise | 454 | ||
| 3 | Noise - Commercial | 389 | ||
| 4 | Taxi Complaint | 351 | ||
| 5 | Noise - Street/Sidewalk | 310 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 905 |
| 2 | Noise - Commercial | 524 | ||
| 3 | Broken Muni Meter | 470 | ||
| 4 | Noise | 388 | ||
| 5 | Noise - Street/Sidewalk | 245 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | General Construction | 720 |
| 2 | Noise - Residential | 706 | ||
| 3 | Paint - Plaster | 601 | ||
| 4 | Noise - Street/Sidewalk | 550 | ||
| 5 | Plumbing | 498 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 1,017 |
| 2 | Taxi Complaint | 706 | ||
| 3 | Noise | 499 | ||
| 4 | Consumer Complaint | 348 | ||
| 5 | Illegal Parking | 259 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Heating | 126 |
| 2 | General Construction | 105 | ||
| 3 | Paint - Plaster | 74 | ||
| 4 | Plumbing | 58 | ||
| 5 | Nonconst | 40 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Broken Muni Meter | 415 |
| 2 | Noise | 405 | ||
| 3 | Taxi Complaint | 269 | ||
| 4 | Dof Property - Reduction Issue | 255 | ||
| 5 | Noise - Residential | 220 | ||
| Manhattan | Upper East Side | 1 | Noise | 614 |
| 2 | Broken Muni Meter | 488 | ||
| 3 | Taxi Complaint | 349 | ||
| 4 | Dof Property - Reduction Issue | 340 | ||
| 5 | Noise - Residential | 317 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 1,561 |
| 2 | General Construction | 1,479 | ||
| 3 | Water System | 1,205 | ||
| 4 | Paint - Plaster | 1,152 | ||
| 5 | Plumbing | 1,069 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 654 |
| 2 | Noise | 573 | ||
| 3 | Broken Muni Meter | 544 | ||
| 4 | General Construction | 357 | ||
| 5 | Noise - Street/Sidewalk | 285 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Blocked Driveway | 704 |
| 2 | Noise - Residential | 566 | ||
| 3 | Illegal Parking | 362 | ||
| 4 | Street Light Condition | 298 | ||
| 5 | Noise | 281 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Sidewalk Condition | 893 |
| 2 | Street Light Condition | 333 | ||
| 3 | Damaged Tree | 301 | ||
| 4 | Dead Tree | 219 | ||
| 5 | Overgrown Tree/Branches | 212 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 683 |
| 2 | Blocked Driveway | 485 | ||
| 3 | Water System | 298 | ||
| 4 | General Construction | 225 | ||
| 5 | Plumbing | 203 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 585 |
| 2 | Noise - Residential | 552 | ||
| 3 | Illegal Parking | 523 | ||
| 4 | Street Light Condition | 440 | ||
| 5 | Broken Muni Meter | 400 | ||
| Queens | Forest Hills, Rego Park | 1 | Noise - Residential | 265 |
| 2 | Blocked Driveway | 249 | ||
| 3 | Broken Muni Meter | 213 | ||
| 4 | Street Light Condition | 191 | ||
| 5 | Water System | 161 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 410 |
| 2 | Street Light Condition | 296 | ||
| 3 | Blocked Driveway | 293 | ||
| 4 | Damaged Tree | 266 | ||
| 5 | Water System | 227 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 931 |
| 2 | Blocked Driveway | 574 | ||
| 3 | Water System | 419 | ||
| 4 | Illegal Parking | 260 | ||
| 5 | Dirty Conditions | 213 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 1,324 |
| 2 | General Construction | 640 | ||
| 3 | Dirty Conditions | 602 | ||
| 4 | Sanitation Condition | 562 | ||
| 5 | Blocked Driveway | 524 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 861 |
| 2 | Blocked Driveway | 470 | ||
| 3 | Building/Use | 444 | ||
| 4 | Sewer | 314 | ||
| 5 | Water System | 252 | ||
| Queens | Queens Village, Rosedale | 1 | Noise - Residential | 852 |
| 2 | Street Light Condition | 500 | ||
| 3 | Water System | 365 | ||
| 4 | Damaged Tree | 352 | ||
| 5 | Overgrown Tree/Branches | 344 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Illegal Parking | 582 |
| 2 | Blocked Driveway | 533 | ||
| 3 | Noise - Residential | 503 | ||
| 4 | Street Light Condition | 334 | ||
| 5 | General Construction | 324 | ||
| Queens | Sunnyside, Woodside | 1 | Noise - Residential | 426 |
| 2 | Blocked Driveway | 284 | ||
| 3 | Street Light Condition | 224 | ||
| 4 | General Construction | 205 | ||
| 5 | Illegal Parking | 186 | ||
| Queens | The Rockaways, Broad Channel | 1 | Noise - Residential | 362 |
| 2 | Sewer | 356 | ||
| 3 | Street Light Condition | 262 | ||
| 4 | General Construction | 255 | ||
| 5 | Plumbing | 214 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 1,063 |
| 2 | Blocked Driveway | 641 | ||
| 3 | Water System | 393 | ||
| 4 | Building/Use | 315 | ||
| 5 | Dirty Conditions | 302 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Water System | 547 |
| 2 | Street Light Condition | 421 | ||
| 3 | Illegal Parking | 321 | ||
| 4 | Noise - Residential | 286 | ||
| 5 | Sewer | 286 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 887 |
| 2 | Water System | 525 | ||
| 3 | General Construction | 520 | ||
| 4 | Street Light Condition | 422 | ||
| 5 | Plumbing | 395 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Light Condition | 471 |
| 2 | Illegal Parking | 450 | ||
| 3 | Water System | 400 | ||
| 4 | Overgrown Tree/Branches | 375 | ||
| 5 | Missed Collection (All Materials) | 287 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData