Summary

NYC 311 open data for 2013_Q3 contain a total of 429,114 service requests, consisting of 76,659 requests from the Bronx, 134,289 requests from Brooklyn, 85,763 requests from Manhattan, 100,171 requests from Queens, and 22,851 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=38,698), General Construction (n=27,656), and Street Light Condition (n=21,488). City agencies with the highest number of service request assignments were: HPD (n=101,043), NYPD (n=95,873), and DOT (n=65,921). Overall, 78.4% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2013_Q3 Number of Service Requests
Total 429,114

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 76,659
Brooklyn 134,289
Manhattan 85,763
Queens 100,171
Staten Island 22,851
Unspecified 9,381

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
July 156,730
August 143,089
September 129,295

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 42,635
Monday 69,525
Tuesday 72,696
Wednesday 70,843
Thursday 65,269
Friday 63,314
Saturday 44,832

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 110,015
Residential Building 100,839
Street 53,208
Street/Sidewalk 47,190
Residential Building/House 39,915
Sidewalk 23,312
Other 23,014
Property Address 4,670
Club/Bar/Restaurant 4,454
Senior Address 4,065
Park 3,989
1-2 Family Dwelling 3,121
Lot 3,044
Nyc Street Address 2,880
N/A 2,861
3+ Family Apt. Building 2,537

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 2,849
Online 63,619
Other 10,002
Phone 287,193
Unknown 65,451

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 101,043
NYPD 95,873
DOT 65,921
DEP 40,482
DSNY 30,878
DPR 27,208
DOB 23,326
DOHMH 14,127
DOF 12,643
TLC 5,179
DCA 5,101
HRA 3,298
DFTA 2,391
NYCEM 720
DOE 274
DHS 236
EDC 198
DOITT 119
3-1-1 97

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 108,884
Noise - Residential 38,698
General Construction 27,656
Street Light Condition 21,488
Plumbing 21,084
Paint - Plaster 19,376
Water System 19,209
Nonconst 16,236
Street Condition 15,824
Blocked Driveway 13,568
Illegal Parking 11,894
Noise - Street/Sidewalk 10,527
Noise 9,310
Traffic Signal Condition 9,109
Electric 8,993
General Construction/Plumbing 8,979
Dirty Conditions 8,674
Sanitation Condition 8,159
Rodent 7,125
Broken Muni Meter 7,118
Building/Use 6,679
Sewer 6,668
Heating 6,473
Noise - Commercial 6,074
Sidewalk Condition 5,693
Overgrown Tree/Branches 5,616

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,151
2 General Construction 1,145
3 Paint - Plaster 916
4 Plumbing 890
5 Water System 672
Bronx East Tremont, Belmont 1 Noise - Residential 666
2 General Construction 662
3 Paint - Plaster 529
4 Plumbing 472
5 Nonconst 352
Bronx Highbridge, Concourse Village 1 General Construction 1,276
2 Water System 1,171
3 Plumbing 1,029
4 Paint - Plaster 998
5 Noise - Residential 973
Bronx Hunts Point, Longwood 1 General Construction 307
2 Noise - Residential 285
3 Nonconst 213
4 Plumbing 211
5 Paint - Plaster 196
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 652
2 General Construction 398
3 Plumbing 302
4 Paint - Plaster 244
5 Water System 244
Bronx Morrisania, Crotona Park East 1 General Construction 539
2 Plumbing 433
3 Noise - Residential 415
4 Paint - Plaster 378
5 Nonconst 272
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 649
2 General Construction 462
3 Paint - Plaster 321
4 Street Light Condition 318
5 Plumbing 265
Bronx Riverdale, Kingsbridge, Marble Hill 1 General Construction 432
2 Plumbing 405
3 Noise - Residential 346
4 Water System 285
5 Paint - Plaster 279
Bronx Soundview, Parkchester 1 Noise - Residential 929
2 General Construction 707
3 Water System 552
4 Plumbing 530
5 Paint - Plaster 525
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Condition 518
2 Rodent 363
3 Noise - Residential 317
4 Illegal Parking 316
5 Street Light Condition 257
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,258
2 Paint - Plaster 973
3 Noise - Residential 891
4 Plumbing 877
5 Water System 711
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,156
2 General Construction 857
3 Plumbing 614
4 Paint - Plaster 602
5 Nonconst 517

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Blocked Driveway 258
2 Noise - Residential 244
3 Illegal Parking 219
4 General Construction 199
5 Plumbing 198
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,446
2 General Construction 1,019
3 Plumbing 722
4 Paint - Plaster 622
5 Nonconst 593
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 482
2 General Construction 436
3 Noise - Residential 423
4 Illegal Parking 379
5 Plumbing 348
Brooklyn Borough Park, Ocean Parkway 1 General Construction 377
2 Illegal Parking 358
3 Blocked Driveway 334
4 Noise - Residential 294
5 New Tree Request 291
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 508
2 General Construction 299
3 Illegal Parking 268
4 Noise 261
5 Street Light Condition 250
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 480
2 General Construction 453
3 Plumbing 441
4 Paint - Plaster 304
5 Nonconst 259
Brooklyn Bushwick 1 Noise - Residential 1,012
2 General Construction 751
3 Nonconst 654
4 Water System 637
5 Plumbing 492
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,156
2 Blocked Driveway 539
3 Illegal Parking 317
4 Overgrown Tree/Branches 291
5 General Construction 273
Brooklyn Coney Island, Brighton Beach 1 General Construction 261
2 Noise - Residential 218
3 Paint - Plaster 208
4 Plumbing 186
5 Blocked Driveway 136
Brooklyn Crown Heights North 1 Noise - Residential 1,009
2 General Construction 805
3 Plumbing 581
4 Paint - Plaster 516
5 Nonconst 446
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 919
2 General Construction 913
3 Plumbing 683
4 Paint - Plaster 657
5 Nonconst 437
Brooklyn East Flatbush, Rugby, Farragut 1 General Construction 1,176
2 Noise - Residential 1,147
3 Plumbing 937
4 Paint - Plaster 834
5 Nonconst 754
Brooklyn East New York, Starrett City 1 Noise - Residential 1,212
2 General Construction 972
3 Water System 831
4 Plumbing 812
5 Nonconst 649
Brooklyn Flatbush, Midwood 1 General Construction 1,105
2 Noise - Residential 892
3 Plumbing 858
4 Paint - Plaster 800
5 Nonconst 540
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 355
2 Noise - Residential 309
3 Street Light Condition 297
4 Noise 219
5 Water System 202
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 358
2 New Tree Request 306
3 Blocked Driveway 301
4 Illegal Parking 254
5 Paint - Plaster 244
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 373
2 Water System 325
3 Street Light Condition 284
4 General Construction 271
5 New Tree Request 221
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 885
2 Noise - Street/Sidewalk 423
3 Water System 419
4 General Construction 386
5 Noise 370

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 459
2 Broken Muni Meter 141
3 Noise - Street/Sidewalk 112
4 Taxi Complaint 111
5 General Construction/Plumbing 91
Manhattan Central Harlem 1 Noise - Residential 1,215
2 Noise - Street/Sidewalk 698
3 General Construction 635
4 Plumbing 536
5 Water System 517
Manhattan Chelsea, Clinton 1 Broken Muni Meter 463
2 Noise 447
3 Taxi Complaint 412
4 Noise - Residential 332
5 General Construction 271
Manhattan East Harlem 1 Noise - Residential 615
2 General Construction 423
3 Noise - Street/Sidewalk 373
4 Plumbing 298
5 Water System 287
Manhattan Greenwich Village, Soho 1 Broken Muni Meter 518
2 Noise 454
3 Noise - Commercial 389
4 Taxi Complaint 351
5 Noise - Street/Sidewalk 310
Manhattan Lower East Side, Chinatown 1 Noise - Residential 905
2 Noise - Commercial 524
3 Broken Muni Meter 470
4 Noise 388
5 Noise - Street/Sidewalk 245
Manhattan Manhattanville, Hamilton Heights 1 General Construction 720
2 Noise - Residential 706
3 Paint - Plaster 601
4 Noise - Street/Sidewalk 550
5 Plumbing 498
Manhattan Midtown Business District 1 Broken Muni Meter 1,017
2 Taxi Complaint 706
3 Noise 499
4 Consumer Complaint 348
5 Illegal Parking 259
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Heating 126
2 General Construction 105
3 Paint - Plaster 74
4 Plumbing 58
5 Nonconst 40
Manhattan Stuyvesant Town, Turtle Bay 1 Broken Muni Meter 415
2 Noise 405
3 Taxi Complaint 269
4 Dof Property - Reduction Issue 255
5 Noise - Residential 220
Manhattan Upper East Side 1 Noise 614
2 Broken Muni Meter 488
3 Taxi Complaint 349
4 Dof Property - Reduction Issue 340
5 Noise - Residential 317
Manhattan Washington Heights, Inwood 1 Noise - Residential 1,561
2 General Construction 1,479
3 Water System 1,205
4 Paint - Plaster 1,152
5 Plumbing 1,069
Manhattan West Side, Upper West Side 1 Noise - Residential 654
2 Noise 573
3 Broken Muni Meter 544
4 General Construction 357
5 Noise - Street/Sidewalk 285

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 704
2 Noise - Residential 566
3 Illegal Parking 362
4 Street Light Condition 298
5 Noise 281
Queens Bayside, Douglaston, Little Neck 1 Sidewalk Condition 893
2 Street Light Condition 333
3 Damaged Tree 301
4 Dead Tree 219
5 Overgrown Tree/Branches 212
Queens Elmhurst, South Corona 1 Noise - Residential 683
2 Blocked Driveway 485
3 Water System 298
4 General Construction 225
5 Plumbing 203
Queens Flushing, Bay Terrace 1 Blocked Driveway 585
2 Noise - Residential 552
3 Illegal Parking 523
4 Street Light Condition 440
5 Broken Muni Meter 400
Queens Forest Hills, Rego Park 1 Noise - Residential 265
2 Blocked Driveway 249
3 Broken Muni Meter 213
4 Street Light Condition 191
5 Water System 161
Queens Fresh Meadows, Briarwood 1 Noise - Residential 410
2 Street Light Condition 296
3 Blocked Driveway 293
4 Damaged Tree 266
5 Water System 227
Queens Jackson Heights, North Corona 1 Noise - Residential 931
2 Blocked Driveway 574
3 Water System 419
4 Illegal Parking 260
5 Dirty Conditions 213
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,324
2 General Construction 640
3 Dirty Conditions 602
4 Sanitation Condition 562
5 Blocked Driveway 524
Queens Ozone Park, Howard Beach 1 Noise - Residential 861
2 Blocked Driveway 470
3 Building/Use 444
4 Sewer 314
5 Water System 252
Queens Queens Village, Rosedale 1 Noise - Residential 852
2 Street Light Condition 500
3 Water System 365
4 Damaged Tree 352
5 Overgrown Tree/Branches 344
Queens Ridgewood, Glendale, Maspeth 1 Illegal Parking 582
2 Blocked Driveway 533
3 Noise - Residential 503
4 Street Light Condition 334
5 General Construction 324
Queens Sunnyside, Woodside 1 Noise - Residential 426
2 Blocked Driveway 284
3 Street Light Condition 224
4 General Construction 205
5 Illegal Parking 186
Queens The Rockaways, Broad Channel 1 Noise - Residential 362
2 Sewer 356
3 Street Light Condition 262
4 General Construction 255
5 Plumbing 214
Queens Woodhaven, Richmond Hill 1 Noise - Residential 1,063
2 Blocked Driveway 641
3 Water System 393
4 Building/Use 315
5 Dirty Conditions 302

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Water System 547
2 Street Light Condition 421
3 Illegal Parking 321
4 Noise - Residential 286
5 Sewer 286
Staten Island Stapleton, Port Richmond 1 Noise - Residential 887
2 Water System 525
3 General Construction 520
4 Street Light Condition 422
5 Plumbing 395
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 471
2 Illegal Parking 450
3 Water System 400
4 Overgrown Tree/Branches 375
5 Missed Collection (All Materials) 287

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData