Summary

NYC 311 open data for 2013_Q2 contain a total of 445,945 service requests, consisting of 77,094 requests from the Bronx, 141,775 requests from Brooklyn, 92,418 requests from Manhattan, 100,691 requests from Queens, and 24,161 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=40,101), General Construction (n=27,839), and Street Light Condition (n=23,889). City agencies with the highest number of service request assignments were: HPD (n=112,135), NYPD (n=94,139), and DOT (n=75,266). Overall, 78.3% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2013_Q2 Number of Service Requests
Total 445,945

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 77,094
Brooklyn 141,775
Manhattan 92,418
Queens 100,691
Staten Island 24,161
Unspecified 9,806

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
April 147,005
May 150,418
June 148,522

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 41,213
Monday 71,646
Tuesday 73,728
Wednesday 73,654
Thursday 70,244
Friday 66,696
Saturday 48,764

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 117,332
Residential Building 110,951
Street 56,779
Street/Sidewalk 43,936
Residential Building/House 40,966
Other 22,593
Sidewalk 21,876
Club/Bar/Restaurant 5,595
Senior Address 4,619
Property Address 4,302
Park 3,589
N/A 3,198
Lot 2,706
1-2 Family Dwelling 2,696
3+ Family Apt. Building 2,520
Nyc Street Address 2,287

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 59
Online 55,819
Other 12,612
Phone 300,318
Unknown 77,137

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 112,135
NYPD 94,139
DOT 75,266
DEP 39,650
DSNY 29,353
DPR 27,847
DOB 22,962
DOF 13,698
DOHMH 13,278
TLC 5,952
DCA 5,386
HRA 2,599
DFTA 2,592
DOE 339
NYCEM 289
EDC 214
DOITT 105
3-1-1 84
DHS 57

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 108,330
Noise - Residential 40,101
General Construction 27,839
Street Light Condition 23,889
Plumbing 21,758
Street Condition 20,961
Heating 20,029
Paint - Plaster 19,369
Blocked Driveway 13,573
Nonconst 12,919
Water System 12,841
Illegal Parking 11,956
Noise 11,032
Sewer 10,453
Traffic Signal Condition 9,463
General Construction/Plumbing 9,304
Broken Muni Meter 8,950
Dirty Conditions 8,346
Electric 8,246
Noise - Street/Sidewalk 7,594
Noise - Commercial 7,187
New Tree Request 7,070
Sanitation Condition 6,690
Building/Use 6,501
Rodent 6,295
Damaged Tree 5,249

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,358
2 General Construction 1,085
3 Heating 962
4 Paint - Plaster 861
5 Plumbing 784
Bronx East Tremont, Belmont 1 General Construction 688
2 Noise - Residential 627
3 Plumbing 503
4 Paint - Plaster 480
5 Nonconst 331
Bronx Highbridge, Concourse Village 1 General Construction 1,342
2 Noise - Residential 1,070
3 Plumbing 1,007
4 Paint - Plaster 856
5 Heating 802
Bronx Hunts Point, Longwood 1 Noise - Residential 374
2 General Construction 349
3 Plumbing 261
4 Paint - Plaster 254
5 Heating 186
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 914
2 General Construction 414
3 Paint - Plaster 250
4 Plumbing 249
5 Nonconst 196
Bronx Morrisania, Crotona Park East 1 General Construction 465
2 Noise - Residential 446
3 Plumbing 308
4 Heating 250
5 Paint - Plaster 225
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 683
2 General Construction 430
3 Street Light Condition 338
4 Plumbing 300
5 Paint - Plaster 280
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 487
2 Heating 443
3 General Construction 373
4 Paint - Plaster 304
5 Plumbing 303
Bronx Soundview, Parkchester 1 Noise - Residential 878
2 General Construction 656
3 Plumbing 524
4 Paint - Plaster 482
5 Street Light Condition 421
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Noise - Residential 362
2 Street Light Condition 354
3 Illegal Parking 254
4 Blocked Driveway 192
5 Sewer 176
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,289
2 Plumbing 968
3 Noise - Residential 954
4 Paint - Plaster 904
5 Heating 685
Bronx Wakefield, Williamsbridge 1 Noise - Residential 981
2 General Construction 797
3 Paint - Plaster 560
4 Plumbing 546
5 Blocked Driveway 508

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Blocked Driveway 310
2 Illegal Parking 257
3 Noise - Residential 252
4 Water System 217
5 Heating 198
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,240
2 General Construction 967
3 Plumbing 695
4 Paint - Plaster 636
5 Nonconst 507
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 471
2 Noise - Residential 426
3 Illegal Parking 403
4 General Construction 337
5 Plumbing 283
Brooklyn Borough Park, Ocean Parkway 1 Blocked Driveway 435
2 Illegal Parking 374
3 Noise - Residential 342
4 General Construction 313
5 Heating 289
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 674
2 Noise 386
3 Street Light Condition 347
4 Traffic Signal Condition 252
5 General Construction 243
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 566
2 General Construction 447
3 Plumbing 331
4 Nonconst 269
5 Paint - Plaster 250
Brooklyn Bushwick 1 Noise - Residential 1,025
2 General Construction 696
3 Plumbing 520
4 Nonconst 464
5 Paint - Plaster 422
Brooklyn Canarsie, Flatlands 1 Noise - Residential 730
2 Blocked Driveway 544
3 Sewer 403
4 Illegal Parking 379
5 General Construction 275
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 306
2 Noise 223
3 Sewer 222
4 General Construction 178
5 Paint - Plaster 171
Brooklyn Crown Heights North 1 Noise - Residential 970
2 General Construction 867
3 Plumbing 618
4 Paint - Plaster 578
5 Heating 394
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 845
2 General Construction 838
3 Plumbing 740
4 Paint - Plaster 732
5 Heating 423
Brooklyn East Flatbush, Rugby, Farragut 1 General Construction 961
2 Plumbing 904
3 Noise - Residential 881
4 Paint - Plaster 804
5 Nonconst 568
Brooklyn East New York, Starrett City 1 Noise - Residential 1,005
2 General Construction 848
3 Plumbing 657
4 Paint - Plaster 467
5 Nonconst 421
Brooklyn Flatbush, Midwood 1 General Construction 1,178
2 Noise - Residential 1,099
3 Plumbing 961
4 Paint - Plaster 842
5 Heating 412
Brooklyn Park Slope, Carroll Gardens 1 Noise - Residential 401
2 Street Light Condition 341
3 Illegal Parking 336
4 Noise 336
5 Street Condition 263
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 555
2 Blocked Driveway 425
3 Illegal Parking 424
4 Sewer 336
5 Paint - Plaster 264
Brooklyn Sunset Park, Windsor Terrace 1 New Tree Request 1,155
2 Noise - Residential 377
3 Street Light Condition 348
4 Traffic Signal Condition 233
5 General Construction 214
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 1,035
2 Noise - Commercial 613
3 Noise 400
4 Water System 393
5 General Construction 357

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 421
2 Broken Muni Meter 309
3 Taxi Complaint 136
4 Street Light Condition 126
5 Water System 122
Manhattan Central Harlem 1 Noise - Residential 1,421
2 General Construction 658
3 Heating 565
4 Noise - Street/Sidewalk 468
5 Plumbing 464
Manhattan Chelsea, Clinton 1 Noise 556
2 Taxi Complaint 540
3 Noise - Commercial 481
4 Broken Muni Meter 451
5 Noise - Residential 434
Manhattan East Harlem 1 Noise - Residential 869
2 General Construction 436
3 Paint - Plaster 346
4 Plumbing 331
5 Heating 319
Manhattan Greenwich Village, Soho 1 Noise 588
2 Broken Muni Meter 493
3 Noise - Commercial 438
4 Noise - Residential 350
5 Taxi Complaint 331
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,164
2 Noise - Commercial 636
3 Broken Muni Meter 541
4 Noise 415
5 Heating 370
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 1,098
2 General Construction 658
3 Heating 578
4 Paint - Plaster 497
5 Plumbing 471
Manhattan Midtown Business District 1 Broken Muni Meter 1,076
2 Taxi Complaint 850
3 Noise 560
4 Consumer Complaint 345
5 Noise - Street/Sidewalk 276
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Plumbing 24
2 General Construction 23
3 Paint - Plaster 15
4 Heating 11
5 Electric 7
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 466
2 Broken Muni Meter 423
3 Dof Property - Reduction Issue 408
4 Taxi Complaint 335
5 Noise - Residential 323
Manhattan Upper East Side 1 Noise 636
2 Broken Muni Meter 619
3 Dof Property - Reduction Issue 511
4 Noise - Residential 444
5 Taxi Complaint 433
Manhattan Washington Heights, Inwood 1 Noise - Residential 2,100
2 Heating 1,290
3 General Construction 1,275
4 Paint - Plaster 1,078
5 Plumbing 918
Manhattan West Side, Upper West Side 1 Noise - Residential 860
2 Broken Muni Meter 563
3 Noise 563
4 Dof Property - Reduction Issue 442
5 Heating 364

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 New Tree Request 905
2 Noise - Residential 700
3 Blocked Driveway 635
4 Noise - Commercial 390
5 Illegal Parking 332
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 380
2 Sidewalk Condition 294
3 Sewer 274
4 Damaged Tree 270
5 Water System 205
Queens Elmhurst, South Corona 1 Noise - Residential 691
2 Blocked Driveway 459
3 Plumbing 170
4 General Construction 166
5 Heating 164
Queens Flushing, Bay Terrace 1 Blocked Driveway 557
2 Noise - Residential 516
3 Street Light Condition 492
4 Illegal Parking 440
5 Broken Muni Meter 436
Queens Forest Hills, Rego Park 1 Noise - Residential 344
2 Blocked Driveway 265
3 Broken Muni Meter 239
4 Electric 191
5 Noise 158
Queens Fresh Meadows, Briarwood 1 Noise - Residential 413
2 Street Light Condition 332
3 Blocked Driveway 285
4 Water System 252
5 Damaged Tree 240
Queens Jackson Heights, North Corona 1 Noise - Residential 866
2 Blocked Driveway 520
3 Illegal Parking 257
4 General Construction 209
5 Plumbing 197
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 883
2 Sewer 817
3 Dirty Conditions 498
4 Street Light Condition 498
5 General Construction 494
Queens Ozone Park, Howard Beach 1 Noise - Residential 610
2 Sewer 432
3 Blocked Driveway 372
4 Building/Use 331
5 Street Light Condition 297
Queens Queens Village, Rosedale 1 Street Light Condition 575
2 Sewer 540
3 Noise - Residential 396
4 Damaged Tree 373
5 Water System 345
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 572
2 Illegal Parking 514
3 Noise - Residential 437
4 Street Light Condition 376
5 Water System 314
Queens Sunnyside, Woodside 1 Noise - Residential 420
2 Blocked Driveway 301
3 Street Light Condition 276
4 Traffic Signal Condition 188
5 Illegal Parking 183
Queens The Rockaways, Broad Channel 1 Sewer 463
2 General Construction 388
3 Noise - Residential 346
4 Street Light Condition 328
5 Plumbing 282
Queens Woodhaven, Richmond Hill 1 Noise - Residential 934
2 Blocked Driveway 615
3 Building/Use 310
4 Street Light Condition 276
5 Illegal Parking 239

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Sewer 444
2 Water System 412
3 Street Light Condition 404
4 Missed Collection (All Materials) 398
5 Street Condition 331
Staten Island Stapleton, Port Richmond 1 Noise - Residential 751
2 Water System 504
3 Street Light Condition 487
4 General Construction 431
5 Sewer 406
Staten Island Tottenville, Woodrow, Great Kills 1 Water System 535
2 Sidewalk Condition 469
3 Street Light Condition 460
4 Illegal Parking 368
5 Sewer 363

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData