NYC 311 open data for 2013_Q2 contain a total of 445,945 service requests, consisting of 77,094 requests from the Bronx, 141,775 requests from Brooklyn, 92,418 requests from Manhattan, 100,691 requests from Queens, and 24,161 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=40,101), General Construction (n=27,839), and Street Light Condition (n=23,889). City agencies with the highest number of service request assignments were: HPD (n=112,135), NYPD (n=94,139), and DOT (n=75,266). Overall, 78.3% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2013_Q2 | Number of Service Requests |
|---|---|
| Total | 445,945 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 77,094 |
| Brooklyn | 141,775 |
| Manhattan | 92,418 |
| Queens | 100,691 |
| Staten Island | 24,161 |
| Unspecified | 9,806 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 147,005 |
| May | 150,418 |
| June | 148,522 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 41,213 |
| Monday | 71,646 |
| Tuesday | 73,728 |
| Wednesday | 73,654 |
| Thursday | 70,244 |
| Friday | 66,696 |
| Saturday | 48,764 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 117,332 |
| Residential Building | 110,951 |
| Street | 56,779 |
| Street/Sidewalk | 43,936 |
| Residential Building/House | 40,966 |
| Other | 22,593 |
| Sidewalk | 21,876 |
| Club/Bar/Restaurant | 5,595 |
| Senior Address | 4,619 |
| Property Address | 4,302 |
| Park | 3,589 |
| N/A | 3,198 |
| Lot | 2,706 |
| 1-2 Family Dwelling | 2,696 |
| 3+ Family Apt. Building | 2,520 |
| Nyc Street Address | 2,287 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 59 |
| Online | 55,819 |
| Other | 12,612 |
| Phone | 300,318 |
| Unknown | 77,137 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 112,135 |
| NYPD | 94,139 |
| DOT | 75,266 |
| DEP | 39,650 |
| DSNY | 29,353 |
| DPR | 27,847 |
| DOB | 22,962 |
| DOF | 13,698 |
| DOHMH | 13,278 |
| TLC | 5,952 |
| DCA | 5,386 |
| HRA | 2,599 |
| DFTA | 2,592 |
| DOE | 339 |
| NYCEM | 289 |
| EDC | 214 |
| DOITT | 105 |
| 3-1-1 | 84 |
| DHS | 57 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 108,330 |
| Noise - Residential | 40,101 |
| General Construction | 27,839 |
| Street Light Condition | 23,889 |
| Plumbing | 21,758 |
| Street Condition | 20,961 |
| Heating | 20,029 |
| Paint - Plaster | 19,369 |
| Blocked Driveway | 13,573 |
| Nonconst | 12,919 |
| Water System | 12,841 |
| Illegal Parking | 11,956 |
| Noise | 11,032 |
| Sewer | 10,453 |
| Traffic Signal Condition | 9,463 |
| General Construction/Plumbing | 9,304 |
| Broken Muni Meter | 8,950 |
| Dirty Conditions | 8,346 |
| Electric | 8,246 |
| Noise - Street/Sidewalk | 7,594 |
| Noise - Commercial | 7,187 |
| New Tree Request | 7,070 |
| Sanitation Condition | 6,690 |
| Building/Use | 6,501 |
| Rodent | 6,295 |
| Damaged Tree | 5,249 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 1,358 |
| 2 | General Construction | 1,085 | ||
| 3 | Heating | 962 | ||
| 4 | Paint - Plaster | 861 | ||
| 5 | Plumbing | 784 | ||
| Bronx | East Tremont, Belmont | 1 | General Construction | 688 |
| 2 | Noise - Residential | 627 | ||
| 3 | Plumbing | 503 | ||
| 4 | Paint - Plaster | 480 | ||
| 5 | Nonconst | 331 | ||
| Bronx | Highbridge, Concourse Village | 1 | General Construction | 1,342 |
| 2 | Noise - Residential | 1,070 | ||
| 3 | Plumbing | 1,007 | ||
| 4 | Paint - Plaster | 856 | ||
| 5 | Heating | 802 | ||
| Bronx | Hunts Point, Longwood | 1 | Noise - Residential | 374 |
| 2 | General Construction | 349 | ||
| 3 | Plumbing | 261 | ||
| 4 | Paint - Plaster | 254 | ||
| 5 | Heating | 186 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 914 |
| 2 | General Construction | 414 | ||
| 3 | Paint - Plaster | 250 | ||
| 4 | Plumbing | 249 | ||
| 5 | Nonconst | 196 | ||
| Bronx | Morrisania, Crotona Park East | 1 | General Construction | 465 |
| 2 | Noise - Residential | 446 | ||
| 3 | Plumbing | 308 | ||
| 4 | Heating | 250 | ||
| 5 | Paint - Plaster | 225 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 683 |
| 2 | General Construction | 430 | ||
| 3 | Street Light Condition | 338 | ||
| 4 | Plumbing | 300 | ||
| 5 | Paint - Plaster | 280 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 487 |
| 2 | Heating | 443 | ||
| 3 | General Construction | 373 | ||
| 4 | Paint - Plaster | 304 | ||
| 5 | Plumbing | 303 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 878 |
| 2 | General Construction | 656 | ||
| 3 | Plumbing | 524 | ||
| 4 | Paint - Plaster | 482 | ||
| 5 | Street Light Condition | 421 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Noise - Residential | 362 |
| 2 | Street Light Condition | 354 | ||
| 3 | Illegal Parking | 254 | ||
| 4 | Blocked Driveway | 192 | ||
| 5 | Sewer | 176 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | General Construction | 1,289 |
| 2 | Plumbing | 968 | ||
| 3 | Noise - Residential | 954 | ||
| 4 | Paint - Plaster | 904 | ||
| 5 | Heating | 685 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 981 |
| 2 | General Construction | 797 | ||
| 3 | Paint - Plaster | 560 | ||
| 4 | Plumbing | 546 | ||
| 5 | Blocked Driveway | 508 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Blocked Driveway | 310 |
| 2 | Illegal Parking | 257 | ||
| 3 | Noise - Residential | 252 | ||
| 4 | Water System | 217 | ||
| 5 | Heating | 198 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,240 |
| 2 | General Construction | 967 | ||
| 3 | Plumbing | 695 | ||
| 4 | Paint - Plaster | 636 | ||
| 5 | Nonconst | 507 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Blocked Driveway | 471 |
| 2 | Noise - Residential | 426 | ||
| 3 | Illegal Parking | 403 | ||
| 4 | General Construction | 337 | ||
| 5 | Plumbing | 283 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Blocked Driveway | 435 |
| 2 | Illegal Parking | 374 | ||
| 3 | Noise - Residential | 342 | ||
| 4 | General Construction | 313 | ||
| 5 | Heating | 289 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 674 |
| 2 | Noise | 386 | ||
| 3 | Street Light Condition | 347 | ||
| 4 | Traffic Signal Condition | 252 | ||
| 5 | General Construction | 243 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 566 |
| 2 | General Construction | 447 | ||
| 3 | Plumbing | 331 | ||
| 4 | Nonconst | 269 | ||
| 5 | Paint - Plaster | 250 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 1,025 |
| 2 | General Construction | 696 | ||
| 3 | Plumbing | 520 | ||
| 4 | Nonconst | 464 | ||
| 5 | Paint - Plaster | 422 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Noise - Residential | 730 |
| 2 | Blocked Driveway | 544 | ||
| 3 | Sewer | 403 | ||
| 4 | Illegal Parking | 379 | ||
| 5 | General Construction | 275 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 306 |
| 2 | Noise | 223 | ||
| 3 | Sewer | 222 | ||
| 4 | General Construction | 178 | ||
| 5 | Paint - Plaster | 171 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 970 |
| 2 | General Construction | 867 | ||
| 3 | Plumbing | 618 | ||
| 4 | Paint - Plaster | 578 | ||
| 5 | Heating | 394 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 845 |
| 2 | General Construction | 838 | ||
| 3 | Plumbing | 740 | ||
| 4 | Paint - Plaster | 732 | ||
| 5 | Heating | 423 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | General Construction | 961 |
| 2 | Plumbing | 904 | ||
| 3 | Noise - Residential | 881 | ||
| 4 | Paint - Plaster | 804 | ||
| 5 | Nonconst | 568 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 1,005 |
| 2 | General Construction | 848 | ||
| 3 | Plumbing | 657 | ||
| 4 | Paint - Plaster | 467 | ||
| 5 | Nonconst | 421 | ||
| Brooklyn | Flatbush, Midwood | 1 | General Construction | 1,178 |
| 2 | Noise - Residential | 1,099 | ||
| 3 | Plumbing | 961 | ||
| 4 | Paint - Plaster | 842 | ||
| 5 | Heating | 412 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Noise - Residential | 401 |
| 2 | Street Light Condition | 341 | ||
| 3 | Illegal Parking | 336 | ||
| 4 | Noise | 336 | ||
| 5 | Street Condition | 263 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Noise - Residential | 555 |
| 2 | Blocked Driveway | 425 | ||
| 3 | Illegal Parking | 424 | ||
| 4 | Sewer | 336 | ||
| 5 | Paint - Plaster | 264 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | New Tree Request | 1,155 |
| 2 | Noise - Residential | 377 | ||
| 3 | Street Light Condition | 348 | ||
| 4 | Traffic Signal Condition | 233 | ||
| 5 | General Construction | 214 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 1,035 |
| 2 | Noise - Commercial | 613 | ||
| 3 | Noise | 400 | ||
| 4 | Water System | 393 | ||
| 5 | General Construction | 357 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 421 |
| 2 | Broken Muni Meter | 309 | ||
| 3 | Taxi Complaint | 136 | ||
| 4 | Street Light Condition | 126 | ||
| 5 | Water System | 122 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 1,421 |
| 2 | General Construction | 658 | ||
| 3 | Heating | 565 | ||
| 4 | Noise - Street/Sidewalk | 468 | ||
| 5 | Plumbing | 464 | ||
| Manhattan | Chelsea, Clinton | 1 | Noise | 556 |
| 2 | Taxi Complaint | 540 | ||
| 3 | Noise - Commercial | 481 | ||
| 4 | Broken Muni Meter | 451 | ||
| 5 | Noise - Residential | 434 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 869 |
| 2 | General Construction | 436 | ||
| 3 | Paint - Plaster | 346 | ||
| 4 | Plumbing | 331 | ||
| 5 | Heating | 319 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise | 588 |
| 2 | Broken Muni Meter | 493 | ||
| 3 | Noise - Commercial | 438 | ||
| 4 | Noise - Residential | 350 | ||
| 5 | Taxi Complaint | 331 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,164 |
| 2 | Noise - Commercial | 636 | ||
| 3 | Broken Muni Meter | 541 | ||
| 4 | Noise | 415 | ||
| 5 | Heating | 370 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Noise - Residential | 1,098 |
| 2 | General Construction | 658 | ||
| 3 | Heating | 578 | ||
| 4 | Paint - Plaster | 497 | ||
| 5 | Plumbing | 471 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 1,076 |
| 2 | Taxi Complaint | 850 | ||
| 3 | Noise | 560 | ||
| 4 | Consumer Complaint | 345 | ||
| 5 | Noise - Street/Sidewalk | 276 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Plumbing | 24 |
| 2 | General Construction | 23 | ||
| 3 | Paint - Plaster | 15 | ||
| 4 | Heating | 11 | ||
| 5 | Electric | 7 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 466 |
| 2 | Broken Muni Meter | 423 | ||
| 3 | Dof Property - Reduction Issue | 408 | ||
| 4 | Taxi Complaint | 335 | ||
| 5 | Noise - Residential | 323 | ||
| Manhattan | Upper East Side | 1 | Noise | 636 |
| 2 | Broken Muni Meter | 619 | ||
| 3 | Dof Property - Reduction Issue | 511 | ||
| 4 | Noise - Residential | 444 | ||
| 5 | Taxi Complaint | 433 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 2,100 |
| 2 | Heating | 1,290 | ||
| 3 | General Construction | 1,275 | ||
| 4 | Paint - Plaster | 1,078 | ||
| 5 | Plumbing | 918 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 860 |
| 2 | Broken Muni Meter | 563 | ||
| 3 | Noise | 563 | ||
| 4 | Dof Property - Reduction Issue | 442 | ||
| 5 | Heating | 364 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | New Tree Request | 905 |
| 2 | Noise - Residential | 700 | ||
| 3 | Blocked Driveway | 635 | ||
| 4 | Noise - Commercial | 390 | ||
| 5 | Illegal Parking | 332 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Light Condition | 380 |
| 2 | Sidewalk Condition | 294 | ||
| 3 | Sewer | 274 | ||
| 4 | Damaged Tree | 270 | ||
| 5 | Water System | 205 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 691 |
| 2 | Blocked Driveway | 459 | ||
| 3 | Plumbing | 170 | ||
| 4 | General Construction | 166 | ||
| 5 | Heating | 164 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 557 |
| 2 | Noise - Residential | 516 | ||
| 3 | Street Light Condition | 492 | ||
| 4 | Illegal Parking | 440 | ||
| 5 | Broken Muni Meter | 436 | ||
| Queens | Forest Hills, Rego Park | 1 | Noise - Residential | 344 |
| 2 | Blocked Driveway | 265 | ||
| 3 | Broken Muni Meter | 239 | ||
| 4 | Electric | 191 | ||
| 5 | Noise | 158 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 413 |
| 2 | Street Light Condition | 332 | ||
| 3 | Blocked Driveway | 285 | ||
| 4 | Water System | 252 | ||
| 5 | Damaged Tree | 240 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 866 |
| 2 | Blocked Driveway | 520 | ||
| 3 | Illegal Parking | 257 | ||
| 4 | General Construction | 209 | ||
| 5 | Plumbing | 197 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 883 |
| 2 | Sewer | 817 | ||
| 3 | Dirty Conditions | 498 | ||
| 4 | Street Light Condition | 498 | ||
| 5 | General Construction | 494 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 610 |
| 2 | Sewer | 432 | ||
| 3 | Blocked Driveway | 372 | ||
| 4 | Building/Use | 331 | ||
| 5 | Street Light Condition | 297 | ||
| Queens | Queens Village, Rosedale | 1 | Street Light Condition | 575 |
| 2 | Sewer | 540 | ||
| 3 | Noise - Residential | 396 | ||
| 4 | Damaged Tree | 373 | ||
| 5 | Water System | 345 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Blocked Driveway | 572 |
| 2 | Illegal Parking | 514 | ||
| 3 | Noise - Residential | 437 | ||
| 4 | Street Light Condition | 376 | ||
| 5 | Water System | 314 | ||
| Queens | Sunnyside, Woodside | 1 | Noise - Residential | 420 |
| 2 | Blocked Driveway | 301 | ||
| 3 | Street Light Condition | 276 | ||
| 4 | Traffic Signal Condition | 188 | ||
| 5 | Illegal Parking | 183 | ||
| Queens | The Rockaways, Broad Channel | 1 | Sewer | 463 |
| 2 | General Construction | 388 | ||
| 3 | Noise - Residential | 346 | ||
| 4 | Street Light Condition | 328 | ||
| 5 | Plumbing | 282 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 934 |
| 2 | Blocked Driveway | 615 | ||
| 3 | Building/Use | 310 | ||
| 4 | Street Light Condition | 276 | ||
| 5 | Illegal Parking | 239 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Sewer | 444 |
| 2 | Water System | 412 | ||
| 3 | Street Light Condition | 404 | ||
| 4 | Missed Collection (All Materials) | 398 | ||
| 5 | Street Condition | 331 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 751 |
| 2 | Water System | 504 | ||
| 3 | Street Light Condition | 487 | ||
| 4 | General Construction | 431 | ||
| 5 | Sewer | 406 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Water System | 535 |
| 2 | Sidewalk Condition | 469 | ||
| 3 | Street Light Condition | 460 | ||
| 4 | Illegal Parking | 368 | ||
| 5 | Sewer | 363 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData