Summary

NYC 311 open data for 2013_Q1 contain a total of 474,778 service requests, consisting of 97,440 requests from the Bronx, 148,500 requests from Brooklyn, 98,546 requests from Manhattan, 98,540 requests from Queens, and 21,594 requests from Staten Island. The three most common complaint types were: Heating (n=92,900), Noise - Residential (n=34,259), and General Construction (n=30,219). City agencies with the highest number of service request assignments were: HPD (n=191,020), DOT (n=80,385), and NYPD (n=70,400). Overall, 75.1% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2013_Q1 Number of Service Requests
Total 474,778

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 97,440
Brooklyn 148,500
Manhattan 98,546
Queens 98,540
Staten Island 21,594
Unspecified 10,158

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
January 176,889
February 149,309
March 148,580

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 41,672
Monday 70,689
Tuesday 76,858
Wednesday 80,057
Thursday 82,018
Friday 73,609
Saturday 49,875

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Residential Building 189,784
(Missing / Not Applicable) 114,312
Street 41,190
Residential Building/House 34,769
Street/Sidewalk 29,797
Sidewalk 19,009
Other 18,188
Property Address 5,409
Senior Address 4,542
Club/Bar/Restaurant 4,142
N/A 3,794
Nyc Street Address 2,328
3+ Family Apt. Building 2,136
Restaurant/Bar/Deli/Bakery 1,878
Mixed Use 1,765
Lot 1,735

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 1
Online 54,688
Other 10,579
Phone 327,705
Unknown 81,805

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 191,020
DOT 80,385
NYPD 70,400
DEP 33,362
DSNY 28,975
DOB 19,317
DOF 14,421
DPR 11,645
DOHMH 10,138
DCA 4,554
TLC 4,550
HRA 2,646
DFTA 2,462
DOE 380
NYCEM 168
EDC 114
DOITT 95
3-1-1 85
DHS 61

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Heating 92,900
Others 84,012
Noise - Residential 34,259
General Construction 30,219
Plumbing 24,213
Street Condition 24,204
Street Light Condition 22,681
Paint - Plaster 20,621
Traffic Signal Condition 13,244
Blocked Driveway 13,041
Water System 11,991
Nonconst 11,735
Broken Muni Meter 10,168
Electric 9,141
Illegal Parking 8,876
Noise 8,271
Sewer 7,996
Dirty Conditions 7,909
General Construction/Plumbing 7,105
Noise - Commercial 5,199
Building/Use 4,991
Graffiti 4,797
Missed Collection (All Materials) 4,508
Sanitation Condition 4,504
Rodent 4,362
Consumer Complaint 3,831

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Heating 2,964
2 Noise - Residential 1,410
3 General Construction 1,269
4 Paint - Plaster 952
5 Plumbing 817
Bronx East Tremont, Belmont 1 Heating 981
2 General Construction 567
3 Noise - Residential 562
4 Plumbing 451
5 Paint - Plaster 339
Bronx Highbridge, Concourse Village 1 Heating 2,593
2 Noise - Residential 1,391
3 General Construction 1,026
4 Plumbing 877
5 Paint - Plaster 776
Bronx Hunts Point, Longwood 1 Heating 671
2 Noise - Residential 386
3 General Construction 372
4 Plumbing 232
5 Paint - Plaster 204
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 1,001
2 Heating 845
3 General Construction 323
4 Plumbing 226
5 Paint - Plaster 197
Bronx Morrisania, Crotona Park East 1 Heating 632
2 Noise - Residential 439
3 General Construction 312
4 Paint - Plaster 225
5 Plumbing 222
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heating 1,013
2 Noise - Residential 608
3 General Construction 312
4 Plumbing 254
5 Blocked Driveway 243
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heating 1,363
2 Noise - Residential 558
3 General Construction 323
4 Plumbing 247
5 Paint - Plaster 198
Bronx Soundview, Parkchester 1 Heating 1,278
2 Noise - Residential 864
3 General Construction 644
4 Plumbing 508
5 Paint - Plaster 453
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Heating 403
2 Noise - Residential 261
3 Street Light Condition 184
4 Blocked Driveway 180
5 Broken Muni Meter 170
Bronx University Hts., Fordham, Mt. Hope 1 Heating 2,312
2 Noise - Residential 1,095
3 General Construction 954
4 Plumbing 800
5 Paint - Plaster 679
Bronx Wakefield, Williamsbridge 1 Heating 1,336
2 Noise - Residential 891
3 General Construction 626
4 Plumbing 521
5 Blocked Driveway 480

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Heating 499
2 Broken Muni Meter 313
3 Blocked Driveway 270
4 Illegal Parking 233
5 Noise - Residential 231
Brooklyn Bedford Stuyvesant 1 Heating 1,200
2 Noise - Residential 794
3 General Construction 737
4 Plumbing 612
5 Paint - Plaster 497
Brooklyn Bensonhurst, Bath Beach 1 Heating 696
2 Blocked Driveway 459
3 Noise - Residential 443
4 Illegal Parking 282
5 General Construction 246
Brooklyn Borough Park, Ocean Parkway 1 Heating 600
2 Broken Muni Meter 536
3 Blocked Driveway 461
4 Illegal Parking 333
5 Noise - Residential 292
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 388
2 Heating 342
3 Water System 289
4 Noise 254
5 Broken Muni Meter 214
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 623
2 Heating 594
3 General Construction 376
4 Plumbing 319
5 Paint - Plaster 236
Brooklyn Bushwick 1 Heating 761
2 Noise - Residential 623
3 General Construction 413
4 Plumbing 359
5 Paint - Plaster 334
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 497
2 Water System 492
3 Heating 421
4 Noise - Residential 407
5 Illegal Parking 328
Brooklyn Coney Island, Brighton Beach 1 Heating 439
2 Noise - Residential 234
3 General Construction 166
4 Plumbing 131
5 Street Light Condition 129
Brooklyn Crown Heights North 1 Heating 1,360
2 General Construction 628
3 Noise - Residential 559
4 Plumbing 472
5 Paint - Plaster 468
Brooklyn Crown Heights South, Wingate 1 Heating 1,497
2 Noise - Residential 793
3 General Construction 767
4 Plumbing 753
5 Paint - Plaster 669
Brooklyn East Flatbush, Rugby, Farragut 1 Heating 1,792
2 General Construction 883
3 Noise - Residential 718
4 Plumbing 681
5 Paint - Plaster 606
Brooklyn East New York, Starrett City 1 Heating 1,022
2 Noise - Residential 631
3 General Construction 580
4 Plumbing 463
5 Blocked Driveway 415
Brooklyn Flatbush, Midwood 1 Heating 1,624
2 Noise - Residential 1,199
3 General Construction 868
4 Plumbing 632
5 Paint - Plaster 533
Brooklyn Park Slope, Carroll Gardens 1 Illegal Parking 358
2 Heating 338
3 Broken Muni Meter 259
4 Street Condition 241
5 Noise - Residential 236
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Heating 616
2 Noise - Residential 490
3 Blocked Driveway 360
4 Water System 331
5 Broken Muni Meter 322
Brooklyn Sunset Park, Windsor Terrace 1 New Tree Request 1,247
2 Heating 376
3 Traffic Signal Condition 275
4 Noise - Residential 232
5 Street Light Condition 226
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 795
2 Heating 449
3 Noise - Commercial 395
4 Street Sign - Damaged 375
5 Graffiti 248

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 444
2 Broken Muni Meter 204
3 Water System 144
4 Street Condition 134
5 Taxi Complaint 119
Manhattan Central Harlem 1 Noise - Residential 1,454
2 Heating 1,108
3 General Construction 615
4 Plumbing 496
5 Paint - Plaster 440
Manhattan Chelsea, Clinton 1 Noise 644
2 Noise - Residential 557
3 Heating 513
4 Taxi Complaint 407
5 Broken Muni Meter 306
Manhattan East Harlem 1 Noise - Residential 857
2 Heating 747
3 General Construction 352
4 Plumbing 217
5 Paint - Plaster 214
Manhattan Greenwich Village, Soho 1 Noise 605
2 Broken Muni Meter 476
3 Heating 292
4 Noise - Commercial 285
5 Taxi Complaint 270
Manhattan Lower East Side, Chinatown 1 Noise - Residential 1,323
2 Heating 886
3 Noise - Commercial 599
4 Broken Muni Meter 456
5 Noise 427
Manhattan Manhattanville, Hamilton Heights 1 Heating 1,599
2 Noise - Residential 1,112
3 General Construction 534
4 Broken Muni Meter 455
5 Paint - Plaster 414
Manhattan Midtown Business District 1 Broken Muni Meter 959
2 Taxi Complaint 589
3 Noise 482
4 Water System 329
5 Consumer Complaint 264
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Graffiti 3
2 Noise - Residential 3
3 New Tree Request 2
4 Blocked Driveway 1
5 General Construction/Plumbing 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 471
2 Heating 413
3 Noise - Residential 320
4 Broken Muni Meter 299
5 Taxi Complaint 267
Manhattan Upper East Side 1 Heating 753
2 Noise 455
3 Noise - Residential 437
4 Broken Muni Meter 388
5 Taxi Complaint 328
Manhattan Washington Heights, Inwood 1 Heating 4,374
2 Noise - Residential 2,142
3 General Construction 1,263
4 Paint - Plaster 931
5 Plumbing 914
Manhattan West Side, Upper West Side 1 Heating 871
2 Noise - Residential 755
3 Noise 450
4 Broken Muni Meter 326
5 Plumbing 272

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 731
2 Blocked Driveway 638
3 Heating 557
4 Broken Muni Meter 268
5 Noise - Commercial 268
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 266
2 Water System 246
3 Damaged Tree 193
4 Blocked Driveway 189
5 Sewer 182
Queens Elmhurst, South Corona 1 Noise - Residential 524
2 Heating 501
3 Blocked Driveway 458
4 General Construction 150
5 Dirty Conditions 146
Queens Flushing, Bay Terrace 1 Blocked Driveway 618
2 Heating 464
3 Broken Muni Meter 452
4 Noise - Residential 425
5 Water System 346
Queens Forest Hills, Rego Park 1 Heating 348
2 Noise - Residential 332
3 Electric 273
4 Blocked Driveway 245
5 Broken Muni Meter 236
Queens Fresh Meadows, Briarwood 1 Noise - Residential 394
2 Heating 352
3 Blocked Driveway 289
4 Street Light Condition 199
5 Sewer 196
Queens Jackson Heights, North Corona 1 Heating 558
2 Noise - Residential 537
3 Blocked Driveway 482
4 Derelict Vehicles 321
5 Dirty Conditions 277
Queens Jamaica, St. Albans, Hollis 1 Sewer 726
2 Heating 649
3 Dirty Conditions 565
4 Water System 432
5 Blocked Driveway 404
Queens Ozone Park, Howard Beach 1 Blocked Driveway 357
2 Water System 341
3 Sewer 311
4 Building/Use 215
5 Street Light Condition 189
Queens Queens Village, Rosedale 1 Sewer 515
2 Water System 429
3 Street Light Condition 405
4 Damaged Tree 291
5 Heating 238
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 545
2 Illegal Parking 453
3 Noise - Residential 415
4 Heating 409
5 Water System 359
Queens Sunnyside, Woodside 1 Heating 494
2 Noise - Residential 356
3 Blocked Driveway 338
4 General Construction 186
5 Water System 173
Queens The Rockaways, Broad Channel 1 Heating 667
2 Water System 560
3 General Construction 474
4 Sewer 465
5 Noise - Residential 265
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 585
2 Heating 378
3 Noise - Residential 329
4 Dirty Conditions 215
5 Building/Use 200

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Water System 574
2 Street Light Condition 460
3 Missed Collection (All Materials) 368
4 Sewer 336
5 Water Conservation 325
Staten Island Stapleton, Port Richmond 1 Street Light Condition 584
2 Water System 509
3 Noise - Residential 477
4 Missed Collection (All Materials) 416
5 Sewer 376
Staten Island Tottenville, Woodrow, Great Kills 1 Water System 645
2 Street Light Condition 491
3 Missed Collection (All Materials) 366
4 Illegal Parking 327
5 Sewer 286

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData