NYC 311 open data for 2013_Q1 contain a total of 474,778 service requests, consisting of 97,440 requests from the Bronx, 148,500 requests from Brooklyn, 98,546 requests from Manhattan, 98,540 requests from Queens, and 21,594 requests from Staten Island. The three most common complaint types were: Heating (n=92,900), Noise - Residential (n=34,259), and General Construction (n=30,219). City agencies with the highest number of service request assignments were: HPD (n=191,020), DOT (n=80,385), and NYPD (n=70,400). Overall, 75.1% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2013_Q1 | Number of Service Requests |
|---|---|
| Total | 474,778 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 97,440 |
| Brooklyn | 148,500 |
| Manhattan | 98,546 |
| Queens | 98,540 |
| Staten Island | 21,594 |
| Unspecified | 10,158 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| January | 176,889 |
| February | 149,309 |
| March | 148,580 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 41,672 |
| Monday | 70,689 |
| Tuesday | 76,858 |
| Wednesday | 80,057 |
| Thursday | 82,018 |
| Friday | 73,609 |
| Saturday | 49,875 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| Residential Building | 189,784 |
| (Missing / Not Applicable) | 114,312 |
| Street | 41,190 |
| Residential Building/House | 34,769 |
| Street/Sidewalk | 29,797 |
| Sidewalk | 19,009 |
| Other | 18,188 |
| Property Address | 5,409 |
| Senior Address | 4,542 |
| Club/Bar/Restaurant | 4,142 |
| N/A | 3,794 |
| Nyc Street Address | 2,328 |
| 3+ Family Apt. Building | 2,136 |
| Restaurant/Bar/Deli/Bakery | 1,878 |
| Mixed Use | 1,765 |
| Lot | 1,735 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 1 |
| Online | 54,688 |
| Other | 10,579 |
| Phone | 327,705 |
| Unknown | 81,805 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 191,020 |
| DOT | 80,385 |
| NYPD | 70,400 |
| DEP | 33,362 |
| DSNY | 28,975 |
| DOB | 19,317 |
| DOF | 14,421 |
| DPR | 11,645 |
| DOHMH | 10,138 |
| DCA | 4,554 |
| TLC | 4,550 |
| HRA | 2,646 |
| DFTA | 2,462 |
| DOE | 380 |
| NYCEM | 168 |
| EDC | 114 |
| DOITT | 95 |
| 3-1-1 | 85 |
| DHS | 61 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Heating | 92,900 |
| Others | 84,012 |
| Noise - Residential | 34,259 |
| General Construction | 30,219 |
| Plumbing | 24,213 |
| Street Condition | 24,204 |
| Street Light Condition | 22,681 |
| Paint - Plaster | 20,621 |
| Traffic Signal Condition | 13,244 |
| Blocked Driveway | 13,041 |
| Water System | 11,991 |
| Nonconst | 11,735 |
| Broken Muni Meter | 10,168 |
| Electric | 9,141 |
| Illegal Parking | 8,876 |
| Noise | 8,271 |
| Sewer | 7,996 |
| Dirty Conditions | 7,909 |
| General Construction/Plumbing | 7,105 |
| Noise - Commercial | 5,199 |
| Building/Use | 4,991 |
| Graffiti | 4,797 |
| Missed Collection (All Materials) | 4,508 |
| Sanitation Condition | 4,504 |
| Rodent | 4,362 |
| Consumer Complaint | 3,831 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Heating | 2,964 |
| 2 | Noise - Residential | 1,410 | ||
| 3 | General Construction | 1,269 | ||
| 4 | Paint - Plaster | 952 | ||
| 5 | Plumbing | 817 | ||
| Bronx | East Tremont, Belmont | 1 | Heating | 981 |
| 2 | General Construction | 567 | ||
| 3 | Noise - Residential | 562 | ||
| 4 | Plumbing | 451 | ||
| 5 | Paint - Plaster | 339 | ||
| Bronx | Highbridge, Concourse Village | 1 | Heating | 2,593 |
| 2 | Noise - Residential | 1,391 | ||
| 3 | General Construction | 1,026 | ||
| 4 | Plumbing | 877 | ||
| 5 | Paint - Plaster | 776 | ||
| Bronx | Hunts Point, Longwood | 1 | Heating | 671 |
| 2 | Noise - Residential | 386 | ||
| 3 | General Construction | 372 | ||
| 4 | Plumbing | 232 | ||
| 5 | Paint - Plaster | 204 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 1,001 |
| 2 | Heating | 845 | ||
| 3 | General Construction | 323 | ||
| 4 | Plumbing | 226 | ||
| 5 | Paint - Plaster | 197 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Heating | 632 |
| 2 | Noise - Residential | 439 | ||
| 3 | General Construction | 312 | ||
| 4 | Paint - Plaster | 225 | ||
| 5 | Plumbing | 222 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Heating | 1,013 |
| 2 | Noise - Residential | 608 | ||
| 3 | General Construction | 312 | ||
| 4 | Plumbing | 254 | ||
| 5 | Blocked Driveway | 243 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Heating | 1,363 |
| 2 | Noise - Residential | 558 | ||
| 3 | General Construction | 323 | ||
| 4 | Plumbing | 247 | ||
| 5 | Paint - Plaster | 198 | ||
| Bronx | Soundview, Parkchester | 1 | Heating | 1,278 |
| 2 | Noise - Residential | 864 | ||
| 3 | General Construction | 644 | ||
| 4 | Plumbing | 508 | ||
| 5 | Paint - Plaster | 453 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Heating | 403 |
| 2 | Noise - Residential | 261 | ||
| 3 | Street Light Condition | 184 | ||
| 4 | Blocked Driveway | 180 | ||
| 5 | Broken Muni Meter | 170 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Heating | 2,312 |
| 2 | Noise - Residential | 1,095 | ||
| 3 | General Construction | 954 | ||
| 4 | Plumbing | 800 | ||
| 5 | Paint - Plaster | 679 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Heating | 1,336 |
| 2 | Noise - Residential | 891 | ||
| 3 | General Construction | 626 | ||
| 4 | Plumbing | 521 | ||
| 5 | Blocked Driveway | 480 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Heating | 499 |
| 2 | Broken Muni Meter | 313 | ||
| 3 | Blocked Driveway | 270 | ||
| 4 | Illegal Parking | 233 | ||
| 5 | Noise - Residential | 231 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Heating | 1,200 |
| 2 | Noise - Residential | 794 | ||
| 3 | General Construction | 737 | ||
| 4 | Plumbing | 612 | ||
| 5 | Paint - Plaster | 497 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Heating | 696 |
| 2 | Blocked Driveway | 459 | ||
| 3 | Noise - Residential | 443 | ||
| 4 | Illegal Parking | 282 | ||
| 5 | General Construction | 246 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Heating | 600 |
| 2 | Broken Muni Meter | 536 | ||
| 3 | Blocked Driveway | 461 | ||
| 4 | Illegal Parking | 333 | ||
| 5 | Noise - Residential | 292 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 388 |
| 2 | Heating | 342 | ||
| 3 | Water System | 289 | ||
| 4 | Noise | 254 | ||
| 5 | Broken Muni Meter | 214 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 623 |
| 2 | Heating | 594 | ||
| 3 | General Construction | 376 | ||
| 4 | Plumbing | 319 | ||
| 5 | Paint - Plaster | 236 | ||
| Brooklyn | Bushwick | 1 | Heating | 761 |
| 2 | Noise - Residential | 623 | ||
| 3 | General Construction | 413 | ||
| 4 | Plumbing | 359 | ||
| 5 | Paint - Plaster | 334 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Blocked Driveway | 497 |
| 2 | Water System | 492 | ||
| 3 | Heating | 421 | ||
| 4 | Noise - Residential | 407 | ||
| 5 | Illegal Parking | 328 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Heating | 439 |
| 2 | Noise - Residential | 234 | ||
| 3 | General Construction | 166 | ||
| 4 | Plumbing | 131 | ||
| 5 | Street Light Condition | 129 | ||
| Brooklyn | Crown Heights North | 1 | Heating | 1,360 |
| 2 | General Construction | 628 | ||
| 3 | Noise - Residential | 559 | ||
| 4 | Plumbing | 472 | ||
| 5 | Paint - Plaster | 468 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Heating | 1,497 |
| 2 | Noise - Residential | 793 | ||
| 3 | General Construction | 767 | ||
| 4 | Plumbing | 753 | ||
| 5 | Paint - Plaster | 669 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Heating | 1,792 |
| 2 | General Construction | 883 | ||
| 3 | Noise - Residential | 718 | ||
| 4 | Plumbing | 681 | ||
| 5 | Paint - Plaster | 606 | ||
| Brooklyn | East New York, Starrett City | 1 | Heating | 1,022 |
| 2 | Noise - Residential | 631 | ||
| 3 | General Construction | 580 | ||
| 4 | Plumbing | 463 | ||
| 5 | Blocked Driveway | 415 | ||
| Brooklyn | Flatbush, Midwood | 1 | Heating | 1,624 |
| 2 | Noise - Residential | 1,199 | ||
| 3 | General Construction | 868 | ||
| 4 | Plumbing | 632 | ||
| 5 | Paint - Plaster | 533 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Illegal Parking | 358 |
| 2 | Heating | 338 | ||
| 3 | Broken Muni Meter | 259 | ||
| 4 | Street Condition | 241 | ||
| 5 | Noise - Residential | 236 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Heating | 616 |
| 2 | Noise - Residential | 490 | ||
| 3 | Blocked Driveway | 360 | ||
| 4 | Water System | 331 | ||
| 5 | Broken Muni Meter | 322 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | New Tree Request | 1,247 |
| 2 | Heating | 376 | ||
| 3 | Traffic Signal Condition | 275 | ||
| 4 | Noise - Residential | 232 | ||
| 5 | Street Light Condition | 226 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 795 |
| 2 | Heating | 449 | ||
| 3 | Noise - Commercial | 395 | ||
| 4 | Street Sign - Damaged | 375 | ||
| 5 | Graffiti | 248 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 444 |
| 2 | Broken Muni Meter | 204 | ||
| 3 | Water System | 144 | ||
| 4 | Street Condition | 134 | ||
| 5 | Taxi Complaint | 119 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 1,454 |
| 2 | Heating | 1,108 | ||
| 3 | General Construction | 615 | ||
| 4 | Plumbing | 496 | ||
| 5 | Paint - Plaster | 440 | ||
| Manhattan | Chelsea, Clinton | 1 | Noise | 644 |
| 2 | Noise - Residential | 557 | ||
| 3 | Heating | 513 | ||
| 4 | Taxi Complaint | 407 | ||
| 5 | Broken Muni Meter | 306 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 857 |
| 2 | Heating | 747 | ||
| 3 | General Construction | 352 | ||
| 4 | Plumbing | 217 | ||
| 5 | Paint - Plaster | 214 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise | 605 |
| 2 | Broken Muni Meter | 476 | ||
| 3 | Heating | 292 | ||
| 4 | Noise - Commercial | 285 | ||
| 5 | Taxi Complaint | 270 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 1,323 |
| 2 | Heating | 886 | ||
| 3 | Noise - Commercial | 599 | ||
| 4 | Broken Muni Meter | 456 | ||
| 5 | Noise | 427 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Heating | 1,599 |
| 2 | Noise - Residential | 1,112 | ||
| 3 | General Construction | 534 | ||
| 4 | Broken Muni Meter | 455 | ||
| 5 | Paint - Plaster | 414 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 959 |
| 2 | Taxi Complaint | 589 | ||
| 3 | Noise | 482 | ||
| 4 | Water System | 329 | ||
| 5 | Consumer Complaint | 264 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Graffiti | 3 |
| 2 | Noise - Residential | 3 | ||
| 3 | New Tree Request | 2 | ||
| 4 | Blocked Driveway | 1 | ||
| 5 | General Construction/Plumbing | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 471 |
| 2 | Heating | 413 | ||
| 3 | Noise - Residential | 320 | ||
| 4 | Broken Muni Meter | 299 | ||
| 5 | Taxi Complaint | 267 | ||
| Manhattan | Upper East Side | 1 | Heating | 753 |
| 2 | Noise | 455 | ||
| 3 | Noise - Residential | 437 | ||
| 4 | Broken Muni Meter | 388 | ||
| 5 | Taxi Complaint | 328 | ||
| Manhattan | Washington Heights, Inwood | 1 | Heating | 4,374 |
| 2 | Noise - Residential | 2,142 | ||
| 3 | General Construction | 1,263 | ||
| 4 | Paint - Plaster | 931 | ||
| 5 | Plumbing | 914 | ||
| Manhattan | West Side, Upper West Side | 1 | Heating | 871 |
| 2 | Noise - Residential | 755 | ||
| 3 | Noise | 450 | ||
| 4 | Broken Muni Meter | 326 | ||
| 5 | Plumbing | 272 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Noise - Residential | 731 |
| 2 | Blocked Driveway | 638 | ||
| 3 | Heating | 557 | ||
| 4 | Broken Muni Meter | 268 | ||
| 5 | Noise - Commercial | 268 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Light Condition | 266 |
| 2 | Water System | 246 | ||
| 3 | Damaged Tree | 193 | ||
| 4 | Blocked Driveway | 189 | ||
| 5 | Sewer | 182 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 524 |
| 2 | Heating | 501 | ||
| 3 | Blocked Driveway | 458 | ||
| 4 | General Construction | 150 | ||
| 5 | Dirty Conditions | 146 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 618 |
| 2 | Heating | 464 | ||
| 3 | Broken Muni Meter | 452 | ||
| 4 | Noise - Residential | 425 | ||
| 5 | Water System | 346 | ||
| Queens | Forest Hills, Rego Park | 1 | Heating | 348 |
| 2 | Noise - Residential | 332 | ||
| 3 | Electric | 273 | ||
| 4 | Blocked Driveway | 245 | ||
| 5 | Broken Muni Meter | 236 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 394 |
| 2 | Heating | 352 | ||
| 3 | Blocked Driveway | 289 | ||
| 4 | Street Light Condition | 199 | ||
| 5 | Sewer | 196 | ||
| Queens | Jackson Heights, North Corona | 1 | Heating | 558 |
| 2 | Noise - Residential | 537 | ||
| 3 | Blocked Driveway | 482 | ||
| 4 | Derelict Vehicles | 321 | ||
| 5 | Dirty Conditions | 277 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Sewer | 726 |
| 2 | Heating | 649 | ||
| 3 | Dirty Conditions | 565 | ||
| 4 | Water System | 432 | ||
| 5 | Blocked Driveway | 404 | ||
| Queens | Ozone Park, Howard Beach | 1 | Blocked Driveway | 357 |
| 2 | Water System | 341 | ||
| 3 | Sewer | 311 | ||
| 4 | Building/Use | 215 | ||
| 5 | Street Light Condition | 189 | ||
| Queens | Queens Village, Rosedale | 1 | Sewer | 515 |
| 2 | Water System | 429 | ||
| 3 | Street Light Condition | 405 | ||
| 4 | Damaged Tree | 291 | ||
| 5 | Heating | 238 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Blocked Driveway | 545 |
| 2 | Illegal Parking | 453 | ||
| 3 | Noise - Residential | 415 | ||
| 4 | Heating | 409 | ||
| 5 | Water System | 359 | ||
| Queens | Sunnyside, Woodside | 1 | Heating | 494 |
| 2 | Noise - Residential | 356 | ||
| 3 | Blocked Driveway | 338 | ||
| 4 | General Construction | 186 | ||
| 5 | Water System | 173 | ||
| Queens | The Rockaways, Broad Channel | 1 | Heating | 667 |
| 2 | Water System | 560 | ||
| 3 | General Construction | 474 | ||
| 4 | Sewer | 465 | ||
| 5 | Noise - Residential | 265 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Blocked Driveway | 585 |
| 2 | Heating | 378 | ||
| 3 | Noise - Residential | 329 | ||
| 4 | Dirty Conditions | 215 | ||
| 5 | Building/Use | 200 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Water System | 574 |
| 2 | Street Light Condition | 460 | ||
| 3 | Missed Collection (All Materials) | 368 | ||
| 4 | Sewer | 336 | ||
| 5 | Water Conservation | 325 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Street Light Condition | 584 |
| 2 | Water System | 509 | ||
| 3 | Noise - Residential | 477 | ||
| 4 | Missed Collection (All Materials) | 416 | ||
| 5 | Sewer | 376 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Water System | 645 |
| 2 | Street Light Condition | 491 | ||
| 3 | Missed Collection (All Materials) | 366 | ||
| 4 | Illegal Parking | 327 | ||
| 5 | Sewer | 286 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData