Summary

NYC 311 open data for 2012_Q4 contain a total of 469,454 service requests, consisting of 88,773 requests from the Bronx, 145,692 requests from Brooklyn, 91,730 requests from Manhattan, 111,683 requests from Queens, and 22,070 requests from Staten Island. The three most common complaint types were: Heating (n=81,820), Damaged Tree (n=35,123), and Noise - Residential (n=32,409). City agencies with the highest number of service request assignments were: HPD (n=176,984), DOT (n=71,580), and NYPD (n=68,820). Overall, 76.6% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2012_Q4 Number of Service Requests
Total 469,454

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 88,773
Brooklyn 145,692
Manhattan 91,730
Queens 111,683
Staten Island 22,070
Unspecified 9,506

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
October 152,402
November 168,917
December 148,135

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 43,584
Monday 73,079
Tuesday 72,009
Wednesday 78,779
Thursday 77,252
Friday 72,389
Saturday 52,362

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Residential Building 175,478
(Missing / Not Applicable) 109,986
Street 65,299
Residential Building/House 32,951
Street/Sidewalk 30,162
Other 16,167
Sidewalk 15,349
Senior Address 4,577
Property Address 3,726
Club/Bar/Restaurant 3,648
N/A 3,522
3+ Family Apt. Building 2,052
Nyc Street Address 1,795
Restaurant/Bar/Deli/Bakery 1,679
Store/Commercial 1,663
Street Address 1,400

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Online 72,664
Other 14,802
Phone 303,667
Unknown 78,321

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 176,984
DOT 71,580
NYPD 68,820
DPR 41,974
DEP 29,833
DSNY 21,639
DOB 20,563
DOF 11,471
DOHMH 9,607
TLC 5,894
DCA 5,387
DFTA 2,140
HRA 2,001
3-1-1 508
DOE 309
NYCEM 303
DOITT 210
EDC 151
DHS 80

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Heating 81,820
Others 75,929
Damaged Tree 35,123
Noise - Residential 32,409
General Construction 28,350
Street Light Condition 23,938
Plumbing 22,336
Paint - Plaster 18,345
Traffic Signal Condition 17,608
Street Condition 13,743
Nonconst 13,580
Blocked Driveway 13,206
Electric 9,797
Sewer 9,508
General Construction/Plumbing 8,430
Water System 8,324
Noise 7,634
Illegal Parking 7,436
Broken Muni Meter 6,930
Dirty Conditions 6,742
Building/Use 4,987
Noise - Commercial 4,904
Consumer Complaint 4,886
Sanitation Condition 4,722
Taxi Complaint 4,578
Rodent 4,189

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Heating 4,473
2 General Construction 1,276
3 Noise - Residential 1,197
4 Plumbing 953
5 Paint - Plaster 939
Bronx East Tremont, Belmont 1 Heating 1,524
2 General Construction 792
3 Plumbing 543
4 Paint - Plaster 539
5 Noise - Residential 426
Bronx Highbridge, Concourse Village 1 Heating 3,884
2 General Construction 1,264
3 Noise - Residential 1,242
4 Paint - Plaster 937
5 Plumbing 923
Bronx Hunts Point, Longwood 1 Heating 1,057
2 General Construction 454
3 Plumbing 296
4 Paint - Plaster 280
5 Noise - Residential 275
Bronx Melrose, Mott Haven, Port Morris 1 Heating 970
2 Noise - Residential 890
3 General Construction 510
4 Plumbing 415
5 Paint - Plaster 357
Bronx Morrisania, Crotona Park East 1 Heating 1,027
2 General Construction 432
3 Noise - Residential 368
4 Plumbing 345
5 Paint - Plaster 292
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heating 1,755
2 Noise - Residential 643
3 General Construction 522
4 Damaged Tree 436
5 Plumbing 384
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heating 1,513
2 Noise - Residential 586
3 Damaged Tree 305
4 General Construction 280
5 Plumbing 207
Bronx Soundview, Parkchester 1 Heating 2,292
2 Noise - Residential 885
3 General Construction 649
4 Plumbing 534
5 For Hire Vehicle Complaint 464
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Heating 805
2 Damaged Tree 412
3 Street Light Condition 339
4 Noise - Residential 267
5 General Construction 184
Bronx University Hts., Fordham, Mt. Hope 1 Heating 3,044
2 General Construction 1,181
3 Noise - Residential 1,024
4 Plumbing 921
5 Paint - Plaster 820
Bronx Wakefield, Williamsbridge 1 Heating 1,954
2 General Construction 845
3 Noise - Residential 732
4 Plumbing 695
5 Paint - Plaster 561

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Heating 918
2 Damaged Tree 543
3 Blocked Driveway 290
4 Noise - Residential 261
5 Street Light Condition 215
Brooklyn Bedford Stuyvesant 1 Heating 2,084
2 General Construction 1,060
3 Noise - Residential 761
4 Plumbing 761
5 Paint - Plaster 566
Brooklyn Bensonhurst, Bath Beach 1 Heating 1,124
2 Damaged Tree 556
3 Blocked Driveway 525
4 Noise - Residential 437
5 Illegal Parking 322
Brooklyn Borough Park, Ocean Parkway 1 Heating 1,166
2 Damaged Tree 780
3 Blocked Driveway 496
4 Illegal Parking 332
5 Broken Muni Meter 308
Brooklyn Brooklyn Heights, Fort Greene 1 Heating 693
2 Noise - Residential 386
3 Traffic Signal Condition 370
4 Damaged Tree 345
5 Broken Muni Meter 282
Brooklyn Brownsville, Ocean Hill 1 Heating 1,050
2 General Construction 537
3 Noise - Residential 512
4 Plumbing 393
5 Paint - Plaster 276
Brooklyn Bushwick 1 Heating 1,197
2 General Construction 689
3 Noise - Residential 570
4 Plumbing 562
5 Paint - Plaster 437
Brooklyn Canarsie, Flatlands 1 Damaged Tree 1,190
2 Heating 904
3 Sewer 587
4 Blocked Driveway 475
5 General Construction 385
Brooklyn Coney Island, Brighton Beach 1 Heating 1,534
2 General Construction 440
3 Electric 424
4 Plumbing 416
5 Sewer 277
Brooklyn Crown Heights North 1 Heating 2,290
2 General Construction 989
3 Plumbing 839
4 Noise - Residential 627
5 Paint - Plaster 577
Brooklyn Crown Heights South, Wingate 1 Heating 2,342
2 General Construction 906
3 Noise - Residential 809
4 Plumbing 764
5 Paint - Plaster 688
Brooklyn East Flatbush, Rugby, Farragut 1 Heating 3,097
2 General Construction 1,228
3 Plumbing 996
4 Paint - Plaster 717
5 Noise - Residential 682
Brooklyn East New York, Starrett City 1 Heating 1,994
2 General Construction 952
3 Plumbing 772
4 Noise - Residential 550
5 Paint - Plaster 531
Brooklyn Flatbush, Midwood 1 Heating 2,597
2 Noise - Residential 1,070
3 Damaged Tree 902
4 General Construction 890
5 Plumbing 731
Brooklyn Park Slope, Carroll Gardens 1 Heating 598
2 Damaged Tree 487
3 Street Light Condition 310
4 Traffic Signal Condition 291
5 Broken Muni Meter 261
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Heating 1,397
2 Damaged Tree 966
3 Sewer 457
4 Blocked Driveway 432
5 Noise - Residential 395
Brooklyn Sunset Park, Windsor Terrace 1 Heating 829
2 Traffic Signal Condition 370
3 Street Light Condition 265
4 General Construction 243
5 Noise - Residential 242
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 745
2 Heating 744
3 Noise - Commercial 331
4 Traffic Signal Condition 296
5 General Construction 292

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 450
2 Heating 305
3 Traffic Signal Condition 305
4 Taxi Complaint 191
5 Noise - Residential 145
Manhattan Central Harlem 1 Heating 2,112
2 Noise - Residential 1,220
3 General Construction 628
4 Plumbing 601
5 Paint - Plaster 411
Manhattan Chelsea, Clinton 1 Heating 950
2 Taxi Complaint 530
3 Noise - Residential 475
4 Noise 354
5 Noise - Commercial 271
Manhattan East Harlem 1 Heating 1,123
2 Noise - Residential 750
3 General Construction 329
4 Plumbing 271
5 Paint - Plaster 218
Manhattan Greenwich Village, Soho 1 Heating 663
2 Noise - Commercial 408
3 Taxi Complaint 358
4 Noise 335
5 Noise - Residential 331
Manhattan Lower East Side, Chinatown 1 Heating 1,902
2 Noise - Residential 1,136
3 Noise - Commercial 559
4 Noise 385
5 General Construction 303
Manhattan Manhattanville, Hamilton Heights 1 Heating 2,204
2 Noise - Residential 1,046
3 General Construction 722
4 Plumbing 596
5 Paint - Plaster 577
Manhattan Midtown Business District 1 Broken Muni Meter 830
2 Taxi Complaint 778
3 Noise 399
4 Consumer Complaint 270
5 Heating 250
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water System 2
2 Air Quality 1
3 Graffiti 1
4 New Tree Request 1
Manhattan Stuyvesant Town, Turtle Bay 1 Heating 752
2 Noise 383
3 Noise - Residential 341
4 Taxi Complaint 303
5 Broken Muni Meter 189
Manhattan Upper East Side 1 Heating 1,312
2 Noise 518
3 Broken Muni Meter 469
4 Noise - Residential 430
5 Taxi Complaint 376
Manhattan Washington Heights, Inwood 1 Heating 5,870
2 Noise - Residential 1,866
3 General Construction 1,503
4 Paint - Plaster 1,130
5 Plumbing 1,092
Manhattan West Side, Upper West Side 1 Heating 1,556
2 Noise - Residential 766
3 Noise 486
4 Broken Muni Meter 289
5 General Construction 289

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Heating 1,102
2 Noise - Residential 702
3 Blocked Driveway 689
4 Damaged Tree 518
5 Traffic Signal Condition 403
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 2,562
2 Street Light Condition 458
3 Sewer 197
4 Water System 195
5 Heating 154
Queens Elmhurst, South Corona 1 Heating 872
2 Noise - Residential 573
3 Blocked Driveway 533
4 Damaged Tree 244
5 Street Light Condition 221
Queens Flushing, Bay Terrace 1 Damaged Tree 2,069
2 Heating 803
3 Blocked Driveway 561
4 Street Light Condition 550
5 Noise - Residential 441
Queens Forest Hills, Rego Park 1 Damaged Tree 626
2 Heating 523
3 Electric 270
4 Noise - Residential 266
5 Blocked Driveway 241
Queens Fresh Meadows, Briarwood 1 Damaged Tree 2,526
2 Heating 467
3 Noise - Residential 419
4 Street Light Condition 348
5 Blocked Driveway 278
Queens Jackson Heights, North Corona 1 Heating 841
2 Noise - Residential 617
3 Blocked Driveway 545
4 Damaged Tree 532
5 Derelict Vehicles 340
Queens Jamaica, St. Albans, Hollis 1 Damaged Tree 2,307
2 Heating 1,332
3 Sewer 652
4 Street Light Condition 565
5 Plumbing 480
Queens Ozone Park, Howard Beach 1 Damaged Tree 1,408
2 Heating 425
3 Sewer 333
4 Blocked Driveway 326
5 Street Light Condition 326
Queens Queens Village, Rosedale 1 Damaged Tree 3,851
2 Sewer 631
3 Street Light Condition 618
4 Heating 511
5 Water System 283
Queens Ridgewood, Glendale, Maspeth 1 Damaged Tree 1,007
2 Heating 823
3 Blocked Driveway 517
4 Street Light Condition 406
5 Noise - Residential 387
Queens Sunnyside, Woodside 1 Heating 802
2 Noise - Residential 428
3 Street Light Condition 354
4 Damaged Tree 334
5 Blocked Driveway 320
Queens The Rockaways, Broad Channel 1 Heating 1,464
2 Sewer 671
3 General Construction 597
4 General Construction/Plumbing 489
5 Electric 488
Queens Woodhaven, Richmond Hill 1 Damaged Tree 1,238
2 Heating 789
3 Blocked Driveway 632
4 Noise - Residential 315
5 Street Light Condition 300

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Damaged Tree 1,103
2 Street Light Condition 587
3 Sewer 511
4 Water System 469
5 Traffic Signal Condition 314
Staten Island Stapleton, Port Richmond 1 Damaged Tree 1,234
2 Heating 644
3 Noise - Residential 525
4 Street Light Condition 517
5 General Construction 435
Staten Island Tottenville, Woodrow, Great Kills 1 Damaged Tree 1,936
2 Street Light Condition 555
3 Sidewalk Condition 400
4 Sewer 388
5 Water System 369

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData