NYC 311 open data for 2012_Q4 contain a total of 469,454 service requests, consisting of 88,773 requests from the Bronx, 145,692 requests from Brooklyn, 91,730 requests from Manhattan, 111,683 requests from Queens, and 22,070 requests from Staten Island. The three most common complaint types were: Heating (n=81,820), Damaged Tree (n=35,123), and Noise - Residential (n=32,409). City agencies with the highest number of service request assignments were: HPD (n=176,984), DOT (n=71,580), and NYPD (n=68,820). Overall, 76.6% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2012_Q4 | Number of Service Requests |
|---|---|
| Total | 469,454 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 88,773 |
| Brooklyn | 145,692 |
| Manhattan | 91,730 |
| Queens | 111,683 |
| Staten Island | 22,070 |
| Unspecified | 9,506 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| October | 152,402 |
| November | 168,917 |
| December | 148,135 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 43,584 |
| Monday | 73,079 |
| Tuesday | 72,009 |
| Wednesday | 78,779 |
| Thursday | 77,252 |
| Friday | 72,389 |
| Saturday | 52,362 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| Residential Building | 175,478 |
| (Missing / Not Applicable) | 109,986 |
| Street | 65,299 |
| Residential Building/House | 32,951 |
| Street/Sidewalk | 30,162 |
| Other | 16,167 |
| Sidewalk | 15,349 |
| Senior Address | 4,577 |
| Property Address | 3,726 |
| Club/Bar/Restaurant | 3,648 |
| N/A | 3,522 |
| 3+ Family Apt. Building | 2,052 |
| Nyc Street Address | 1,795 |
| Restaurant/Bar/Deli/Bakery | 1,679 |
| Store/Commercial | 1,663 |
| Street Address | 1,400 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Online | 72,664 |
| Other | 14,802 |
| Phone | 303,667 |
| Unknown | 78,321 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 176,984 |
| DOT | 71,580 |
| NYPD | 68,820 |
| DPR | 41,974 |
| DEP | 29,833 |
| DSNY | 21,639 |
| DOB | 20,563 |
| DOF | 11,471 |
| DOHMH | 9,607 |
| TLC | 5,894 |
| DCA | 5,387 |
| DFTA | 2,140 |
| HRA | 2,001 |
| 3-1-1 | 508 |
| DOE | 309 |
| NYCEM | 303 |
| DOITT | 210 |
| EDC | 151 |
| DHS | 80 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Heating | 81,820 |
| Others | 75,929 |
| Damaged Tree | 35,123 |
| Noise - Residential | 32,409 |
| General Construction | 28,350 |
| Street Light Condition | 23,938 |
| Plumbing | 22,336 |
| Paint - Plaster | 18,345 |
| Traffic Signal Condition | 17,608 |
| Street Condition | 13,743 |
| Nonconst | 13,580 |
| Blocked Driveway | 13,206 |
| Electric | 9,797 |
| Sewer | 9,508 |
| General Construction/Plumbing | 8,430 |
| Water System | 8,324 |
| Noise | 7,634 |
| Illegal Parking | 7,436 |
| Broken Muni Meter | 6,930 |
| Dirty Conditions | 6,742 |
| Building/Use | 4,987 |
| Noise - Commercial | 4,904 |
| Consumer Complaint | 4,886 |
| Sanitation Condition | 4,722 |
| Taxi Complaint | 4,578 |
| Rodent | 4,189 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Heating | 4,473 |
| 2 | General Construction | 1,276 | ||
| 3 | Noise - Residential | 1,197 | ||
| 4 | Plumbing | 953 | ||
| 5 | Paint - Plaster | 939 | ||
| Bronx | East Tremont, Belmont | 1 | Heating | 1,524 |
| 2 | General Construction | 792 | ||
| 3 | Plumbing | 543 | ||
| 4 | Paint - Plaster | 539 | ||
| 5 | Noise - Residential | 426 | ||
| Bronx | Highbridge, Concourse Village | 1 | Heating | 3,884 |
| 2 | General Construction | 1,264 | ||
| 3 | Noise - Residential | 1,242 | ||
| 4 | Paint - Plaster | 937 | ||
| 5 | Plumbing | 923 | ||
| Bronx | Hunts Point, Longwood | 1 | Heating | 1,057 |
| 2 | General Construction | 454 | ||
| 3 | Plumbing | 296 | ||
| 4 | Paint - Plaster | 280 | ||
| 5 | Noise - Residential | 275 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Heating | 970 |
| 2 | Noise - Residential | 890 | ||
| 3 | General Construction | 510 | ||
| 4 | Plumbing | 415 | ||
| 5 | Paint - Plaster | 357 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Heating | 1,027 |
| 2 | General Construction | 432 | ||
| 3 | Noise - Residential | 368 | ||
| 4 | Plumbing | 345 | ||
| 5 | Paint - Plaster | 292 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Heating | 1,755 |
| 2 | Noise - Residential | 643 | ||
| 3 | General Construction | 522 | ||
| 4 | Damaged Tree | 436 | ||
| 5 | Plumbing | 384 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Heating | 1,513 |
| 2 | Noise - Residential | 586 | ||
| 3 | Damaged Tree | 305 | ||
| 4 | General Construction | 280 | ||
| 5 | Plumbing | 207 | ||
| Bronx | Soundview, Parkchester | 1 | Heating | 2,292 |
| 2 | Noise - Residential | 885 | ||
| 3 | General Construction | 649 | ||
| 4 | Plumbing | 534 | ||
| 5 | For Hire Vehicle Complaint | 464 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Heating | 805 |
| 2 | Damaged Tree | 412 | ||
| 3 | Street Light Condition | 339 | ||
| 4 | Noise - Residential | 267 | ||
| 5 | General Construction | 184 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Heating | 3,044 |
| 2 | General Construction | 1,181 | ||
| 3 | Noise - Residential | 1,024 | ||
| 4 | Plumbing | 921 | ||
| 5 | Paint - Plaster | 820 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Heating | 1,954 |
| 2 | General Construction | 845 | ||
| 3 | Noise - Residential | 732 | ||
| 4 | Plumbing | 695 | ||
| 5 | Paint - Plaster | 561 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Heating | 918 |
| 2 | Damaged Tree | 543 | ||
| 3 | Blocked Driveway | 290 | ||
| 4 | Noise - Residential | 261 | ||
| 5 | Street Light Condition | 215 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Heating | 2,084 |
| 2 | General Construction | 1,060 | ||
| 3 | Noise - Residential | 761 | ||
| 4 | Plumbing | 761 | ||
| 5 | Paint - Plaster | 566 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Heating | 1,124 |
| 2 | Damaged Tree | 556 | ||
| 3 | Blocked Driveway | 525 | ||
| 4 | Noise - Residential | 437 | ||
| 5 | Illegal Parking | 322 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Heating | 1,166 |
| 2 | Damaged Tree | 780 | ||
| 3 | Blocked Driveway | 496 | ||
| 4 | Illegal Parking | 332 | ||
| 5 | Broken Muni Meter | 308 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Heating | 693 |
| 2 | Noise - Residential | 386 | ||
| 3 | Traffic Signal Condition | 370 | ||
| 4 | Damaged Tree | 345 | ||
| 5 | Broken Muni Meter | 282 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Heating | 1,050 |
| 2 | General Construction | 537 | ||
| 3 | Noise - Residential | 512 | ||
| 4 | Plumbing | 393 | ||
| 5 | Paint - Plaster | 276 | ||
| Brooklyn | Bushwick | 1 | Heating | 1,197 |
| 2 | General Construction | 689 | ||
| 3 | Noise - Residential | 570 | ||
| 4 | Plumbing | 562 | ||
| 5 | Paint - Plaster | 437 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Damaged Tree | 1,190 |
| 2 | Heating | 904 | ||
| 3 | Sewer | 587 | ||
| 4 | Blocked Driveway | 475 | ||
| 5 | General Construction | 385 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Heating | 1,534 |
| 2 | General Construction | 440 | ||
| 3 | Electric | 424 | ||
| 4 | Plumbing | 416 | ||
| 5 | Sewer | 277 | ||
| Brooklyn | Crown Heights North | 1 | Heating | 2,290 |
| 2 | General Construction | 989 | ||
| 3 | Plumbing | 839 | ||
| 4 | Noise - Residential | 627 | ||
| 5 | Paint - Plaster | 577 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Heating | 2,342 |
| 2 | General Construction | 906 | ||
| 3 | Noise - Residential | 809 | ||
| 4 | Plumbing | 764 | ||
| 5 | Paint - Plaster | 688 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Heating | 3,097 |
| 2 | General Construction | 1,228 | ||
| 3 | Plumbing | 996 | ||
| 4 | Paint - Plaster | 717 | ||
| 5 | Noise - Residential | 682 | ||
| Brooklyn | East New York, Starrett City | 1 | Heating | 1,994 |
| 2 | General Construction | 952 | ||
| 3 | Plumbing | 772 | ||
| 4 | Noise - Residential | 550 | ||
| 5 | Paint - Plaster | 531 | ||
| Brooklyn | Flatbush, Midwood | 1 | Heating | 2,597 |
| 2 | Noise - Residential | 1,070 | ||
| 3 | Damaged Tree | 902 | ||
| 4 | General Construction | 890 | ||
| 5 | Plumbing | 731 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Heating | 598 |
| 2 | Damaged Tree | 487 | ||
| 3 | Street Light Condition | 310 | ||
| 4 | Traffic Signal Condition | 291 | ||
| 5 | Broken Muni Meter | 261 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Heating | 1,397 |
| 2 | Damaged Tree | 966 | ||
| 3 | Sewer | 457 | ||
| 4 | Blocked Driveway | 432 | ||
| 5 | Noise - Residential | 395 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Heating | 829 |
| 2 | Traffic Signal Condition | 370 | ||
| 3 | Street Light Condition | 265 | ||
| 4 | General Construction | 243 | ||
| 5 | Noise - Residential | 242 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 745 |
| 2 | Heating | 744 | ||
| 3 | Noise - Commercial | 331 | ||
| 4 | Traffic Signal Condition | 296 | ||
| 5 | General Construction | 292 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 450 |
| 2 | Heating | 305 | ||
| 3 | Traffic Signal Condition | 305 | ||
| 4 | Taxi Complaint | 191 | ||
| 5 | Noise - Residential | 145 | ||
| Manhattan | Central Harlem | 1 | Heating | 2,112 |
| 2 | Noise - Residential | 1,220 | ||
| 3 | General Construction | 628 | ||
| 4 | Plumbing | 601 | ||
| 5 | Paint - Plaster | 411 | ||
| Manhattan | Chelsea, Clinton | 1 | Heating | 950 |
| 2 | Taxi Complaint | 530 | ||
| 3 | Noise - Residential | 475 | ||
| 4 | Noise | 354 | ||
| 5 | Noise - Commercial | 271 | ||
| Manhattan | East Harlem | 1 | Heating | 1,123 |
| 2 | Noise - Residential | 750 | ||
| 3 | General Construction | 329 | ||
| 4 | Plumbing | 271 | ||
| 5 | Paint - Plaster | 218 | ||
| Manhattan | Greenwich Village, Soho | 1 | Heating | 663 |
| 2 | Noise - Commercial | 408 | ||
| 3 | Taxi Complaint | 358 | ||
| 4 | Noise | 335 | ||
| 5 | Noise - Residential | 331 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Heating | 1,902 |
| 2 | Noise - Residential | 1,136 | ||
| 3 | Noise - Commercial | 559 | ||
| 4 | Noise | 385 | ||
| 5 | General Construction | 303 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Heating | 2,204 |
| 2 | Noise - Residential | 1,046 | ||
| 3 | General Construction | 722 | ||
| 4 | Plumbing | 596 | ||
| 5 | Paint - Plaster | 577 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 830 |
| 2 | Taxi Complaint | 778 | ||
| 3 | Noise | 399 | ||
| 4 | Consumer Complaint | 270 | ||
| 5 | Heating | 250 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Water System | 2 |
| 2 | Air Quality | 1 | ||
| 3 | Graffiti | 1 | ||
| 4 | New Tree Request | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Heating | 752 |
| 2 | Noise | 383 | ||
| 3 | Noise - Residential | 341 | ||
| 4 | Taxi Complaint | 303 | ||
| 5 | Broken Muni Meter | 189 | ||
| Manhattan | Upper East Side | 1 | Heating | 1,312 |
| 2 | Noise | 518 | ||
| 3 | Broken Muni Meter | 469 | ||
| 4 | Noise - Residential | 430 | ||
| 5 | Taxi Complaint | 376 | ||
| Manhattan | Washington Heights, Inwood | 1 | Heating | 5,870 |
| 2 | Noise - Residential | 1,866 | ||
| 3 | General Construction | 1,503 | ||
| 4 | Paint - Plaster | 1,130 | ||
| 5 | Plumbing | 1,092 | ||
| Manhattan | West Side, Upper West Side | 1 | Heating | 1,556 |
| 2 | Noise - Residential | 766 | ||
| 3 | Noise | 486 | ||
| 4 | Broken Muni Meter | 289 | ||
| 5 | General Construction | 289 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Heating | 1,102 |
| 2 | Noise - Residential | 702 | ||
| 3 | Blocked Driveway | 689 | ||
| 4 | Damaged Tree | 518 | ||
| 5 | Traffic Signal Condition | 403 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Damaged Tree | 2,562 |
| 2 | Street Light Condition | 458 | ||
| 3 | Sewer | 197 | ||
| 4 | Water System | 195 | ||
| 5 | Heating | 154 | ||
| Queens | Elmhurst, South Corona | 1 | Heating | 872 |
| 2 | Noise - Residential | 573 | ||
| 3 | Blocked Driveway | 533 | ||
| 4 | Damaged Tree | 244 | ||
| 5 | Street Light Condition | 221 | ||
| Queens | Flushing, Bay Terrace | 1 | Damaged Tree | 2,069 |
| 2 | Heating | 803 | ||
| 3 | Blocked Driveway | 561 | ||
| 4 | Street Light Condition | 550 | ||
| 5 | Noise - Residential | 441 | ||
| Queens | Forest Hills, Rego Park | 1 | Damaged Tree | 626 |
| 2 | Heating | 523 | ||
| 3 | Electric | 270 | ||
| 4 | Noise - Residential | 266 | ||
| 5 | Blocked Driveway | 241 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Damaged Tree | 2,526 |
| 2 | Heating | 467 | ||
| 3 | Noise - Residential | 419 | ||
| 4 | Street Light Condition | 348 | ||
| 5 | Blocked Driveway | 278 | ||
| Queens | Jackson Heights, North Corona | 1 | Heating | 841 |
| 2 | Noise - Residential | 617 | ||
| 3 | Blocked Driveway | 545 | ||
| 4 | Damaged Tree | 532 | ||
| 5 | Derelict Vehicles | 340 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Damaged Tree | 2,307 |
| 2 | Heating | 1,332 | ||
| 3 | Sewer | 652 | ||
| 4 | Street Light Condition | 565 | ||
| 5 | Plumbing | 480 | ||
| Queens | Ozone Park, Howard Beach | 1 | Damaged Tree | 1,408 |
| 2 | Heating | 425 | ||
| 3 | Sewer | 333 | ||
| 4 | Blocked Driveway | 326 | ||
| 5 | Street Light Condition | 326 | ||
| Queens | Queens Village, Rosedale | 1 | Damaged Tree | 3,851 |
| 2 | Sewer | 631 | ||
| 3 | Street Light Condition | 618 | ||
| 4 | Heating | 511 | ||
| 5 | Water System | 283 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Damaged Tree | 1,007 |
| 2 | Heating | 823 | ||
| 3 | Blocked Driveway | 517 | ||
| 4 | Street Light Condition | 406 | ||
| 5 | Noise - Residential | 387 | ||
| Queens | Sunnyside, Woodside | 1 | Heating | 802 |
| 2 | Noise - Residential | 428 | ||
| 3 | Street Light Condition | 354 | ||
| 4 | Damaged Tree | 334 | ||
| 5 | Blocked Driveway | 320 | ||
| Queens | The Rockaways, Broad Channel | 1 | Heating | 1,464 |
| 2 | Sewer | 671 | ||
| 3 | General Construction | 597 | ||
| 4 | General Construction/Plumbing | 489 | ||
| 5 | Electric | 488 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Damaged Tree | 1,238 |
| 2 | Heating | 789 | ||
| 3 | Blocked Driveway | 632 | ||
| 4 | Noise - Residential | 315 | ||
| 5 | Street Light Condition | 300 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Damaged Tree | 1,103 |
| 2 | Street Light Condition | 587 | ||
| 3 | Sewer | 511 | ||
| 4 | Water System | 469 | ||
| 5 | Traffic Signal Condition | 314 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Damaged Tree | 1,234 |
| 2 | Heating | 644 | ||
| 3 | Noise - Residential | 525 | ||
| 4 | Street Light Condition | 517 | ||
| 5 | General Construction | 435 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Damaged Tree | 1,936 |
| 2 | Street Light Condition | 555 | ||
| 3 | Sidewalk Condition | 400 | ||
| 4 | Sewer | 388 | ||
| 5 | Water System | 369 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData