NYC 311 open data for 2012_Q3 contain a total of 434,036 service requests, consisting of 78,530 requests from the Bronx, 136,758 requests from Brooklyn, 80,114 requests from Manhattan, 106,929 requests from Queens, and 22,993 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=33,324), General Construction (n=27,262), and Plumbing (n=22,378). City agencies with the highest number of service request assignments were: HPD (n=105,060), NYPD (n=82,060), and DOT (n=65,678). Overall, 77.2% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2012_Q3 | Number of Service Requests |
|---|---|
| Total | 434,036 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 78,530 |
| Brooklyn | 136,758 |
| Manhattan | 80,114 |
| Queens | 106,929 |
| Staten Island | 22,993 |
| Unspecified | 8,712 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| July | 151,637 |
| August | 147,459 |
| September | 134,940 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 40,764 |
| Monday | 70,823 |
| Tuesday | 72,712 |
| Wednesday | 68,729 |
| Thursday | 70,195 |
| Friday | 65,761 |
| Saturday | 45,052 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 118,667 |
| Residential Building | 104,060 |
| Street | 53,213 |
| Street/Sidewalk | 41,147 |
| Residential Building/House | 34,334 |
| Sidewalk | 25,735 |
| Other | 23,279 |
| Senior Address | 5,957 |
| Property Address | 5,316 |
| Park | 4,269 |
| Club/Bar/Restaurant | 3,421 |
| N/A | 3,396 |
| 1-2 Family Dwelling | 3,387 |
| Lot | 3,132 |
| Restaurant/Bar/Deli/Bakery | 2,391 |
| 3+ Family Apt. Building | 2,332 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Online | 30,253 |
| Other | 11,958 |
| Phone | 295,364 |
| Unknown | 96,461 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 105,060 |
| NYPD | 82,060 |
| DOT | 65,678 |
| DEP | 45,877 |
| DSNY | 34,648 |
| DPR | 29,417 |
| DOB | 23,943 |
| DOHMH | 14,606 |
| DOF | 14,520 |
| TLC | 5,710 |
| DCA | 5,459 |
| DFTA | 2,884 |
| 3-1-1 | 1,998 |
| HRA | 1,046 |
| DOITT | 418 |
| NYCEM | 230 |
| DHS | 198 |
| DOE | 185 |
| EDC | 99 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 110,979 |
| Noise - Residential | 33,324 |
| General Construction | 27,262 |
| Plumbing | 22,378 |
| Street Light Condition | 22,110 |
| Water System | 21,934 |
| Paint - Plaster | 19,206 |
| Nonconst | 18,122 |
| Street Condition | 16,487 |
| Blocked Driveway | 12,736 |
| Dirty Conditions | 10,775 |
| Sewer | 10,548 |
| General Construction/Plumbing | 9,586 |
| Traffic Signal Condition | 9,378 |
| Electric | 9,215 |
| Illegal Parking | 8,604 |
| Damaged Tree | 8,594 |
| Noise | 8,174 |
| Sanitation Condition | 8,084 |
| Noise - Street/Sidewalk | 8,060 |
| Building/Use | 7,168 |
| Heating | 6,802 |
| Rodent | 6,769 |
| Broken Muni Meter | 6,065 |
| Overgrown Tree/Branches | 6,000 |
| Sidewalk Condition | 5,676 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | General Construction | 1,368 |
| 2 | Plumbing | 1,137 | ||
| 3 | Paint - Plaster | 1,068 | ||
| 4 | Noise - Residential | 893 | ||
| 5 | Water System | 845 | ||
| Bronx | East Tremont, Belmont | 1 | General Construction | 790 |
| 2 | Plumbing | 580 | ||
| 3 | Nonconst | 545 | ||
| 4 | Paint - Plaster | 544 | ||
| 5 | Water System | 467 | ||
| Bronx | Highbridge, Concourse Village | 1 | General Construction | 1,387 |
| 2 | Plumbing | 1,124 | ||
| 3 | Paint - Plaster | 1,107 | ||
| 4 | Nonconst | 906 | ||
| 5 | Noise - Residential | 863 | ||
| Bronx | Hunts Point, Longwood | 1 | General Construction | 420 |
| 2 | Plumbing | 317 | ||
| 3 | Noise - Residential | 263 | ||
| 4 | Paint - Plaster | 263 | ||
| 5 | Nonconst | 241 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 413 |
| 2 | General Construction | 371 | ||
| 3 | Nonconst | 289 | ||
| 4 | Plumbing | 269 | ||
| 5 | Water System | 261 | ||
| Bronx | Morrisania, Crotona Park East | 1 | General Construction | 494 |
| 2 | Nonconst | 358 | ||
| 3 | Plumbing | 338 | ||
| 4 | Noise - Residential | 324 | ||
| 5 | Paint - Plaster | 300 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 724 |
| 2 | General Construction | 393 | ||
| 3 | Water System | 309 | ||
| 4 | Plumbing | 302 | ||
| 5 | Street Light Condition | 298 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 441 |
| 2 | General Construction | 343 | ||
| 3 | Water System | 323 | ||
| 4 | Plumbing | 281 | ||
| 5 | Paint - Plaster | 253 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 922 |
| 2 | General Construction | 590 | ||
| 3 | Water System | 562 | ||
| 4 | Plumbing | 503 | ||
| 5 | Paint - Plaster | 444 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Light Condition | 373 |
| 2 | Noise - Residential | 261 | ||
| 3 | Damaged Tree | 186 | ||
| 4 | Blocked Driveway | 167 | ||
| 5 | General Construction | 166 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | General Construction | 1,200 |
| 2 | Plumbing | 1,013 | ||
| 3 | Paint - Plaster | 967 | ||
| 4 | Nonconst | 761 | ||
| 5 | Noise - Residential | 709 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 1,110 |
| 2 | General Construction | 762 | ||
| 3 | Plumbing | 607 | ||
| 4 | Water System | 576 | ||
| 5 | Nonconst | 542 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Blocked Driveway | 284 |
| 2 | Street Condition | 249 | ||
| 3 | Sidewalk Condition | 239 | ||
| 4 | General Construction | 216 | ||
| 5 | Nonconst | 200 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 1,150 |
| 2 | General Construction | 1,120 | ||
| 3 | Plumbing | 811 | ||
| 4 | Nonconst | 781 | ||
| 5 | Paint - Plaster | 650 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Blocked Driveway | 442 |
| 2 | Noise - Residential | 423 | ||
| 3 | Illegal Parking | 323 | ||
| 4 | Nonconst | 292 | ||
| 5 | General Construction | 277 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | General Construction | 361 |
| 2 | Illegal Parking | 353 | ||
| 3 | Blocked Driveway | 352 | ||
| 4 | Noise - Residential | 303 | ||
| 5 | Paint - Plaster | 256 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 346 |
| 2 | Street Light Condition | 260 | ||
| 3 | Noise | 258 | ||
| 4 | Water System | 223 | ||
| 5 | General Construction | 207 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | General Construction | 550 |
| 2 | Plumbing | 524 | ||
| 3 | Noise - Residential | 516 | ||
| 4 | Paint - Plaster | 341 | ||
| 5 | Nonconst | 325 | ||
| Brooklyn | Bushwick | 1 | Water System | 829 |
| 2 | General Construction | 768 | ||
| 3 | Nonconst | 727 | ||
| 4 | Plumbing | 668 | ||
| 5 | Noise - Residential | 661 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Noise - Residential | 1,129 |
| 2 | Blocked Driveway | 558 | ||
| 3 | Damaged Tree | 410 | ||
| 4 | Overgrown Tree/Branches | 357 | ||
| 5 | Dirty Conditions | 343 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 245 |
| 2 | Plumbing | 214 | ||
| 3 | General Construction | 197 | ||
| 4 | Sewer | 144 | ||
| 5 | Paint - Plaster | 143 | ||
| Brooklyn | Crown Heights North | 1 | General Construction | 970 |
| 2 | Noise - Residential | 756 | ||
| 3 | Paint - Plaster | 707 | ||
| 4 | Plumbing | 704 | ||
| 5 | Nonconst | 502 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | General Construction | 945 |
| 2 | Plumbing | 774 | ||
| 3 | Paint - Plaster | 746 | ||
| 4 | Noise - Residential | 647 | ||
| 5 | Nonconst | 541 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Noise - Residential | 1,195 |
| 2 | General Construction | 1,124 | ||
| 3 | Plumbing | 869 | ||
| 4 | Paint - Plaster | 800 | ||
| 5 | Nonconst | 773 | ||
| Brooklyn | East New York, Starrett City | 1 | General Construction | 1,143 |
| 2 | Water System | 1,066 | ||
| 3 | Noise - Residential | 1,024 | ||
| 4 | Plumbing | 883 | ||
| 5 | Nonconst | 700 | ||
| Brooklyn | Flatbush, Midwood | 1 | General Construction | 1,105 |
| 2 | Noise - Residential | 1,035 | ||
| 3 | Plumbing | 885 | ||
| 4 | Paint - Plaster | 851 | ||
| 5 | Nonconst | 561 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Noise - Residential | 282 |
| 2 | Street Light Condition | 246 | ||
| 3 | Water System | 217 | ||
| 4 | Illegal Parking | 196 | ||
| 5 | Noise | 186 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Sewer | 373 |
| 2 | Noise - Residential | 354 | ||
| 3 | Blocked Driveway | 324 | ||
| 4 | Illegal Parking | 223 | ||
| 5 | Plumbing | 222 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Noise - Residential | 354 |
| 2 | Water System | 267 | ||
| 3 | Street Light Condition | 265 | ||
| 4 | Nonconst | 248 | ||
| 5 | General Construction | 235 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 713 |
| 2 | Water System | 596 | ||
| 3 | Noise - Commercial | 411 | ||
| 4 | General Construction | 326 | ||
| 5 | Graffiti | 317 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 324 |
| 2 | Taxi Complaint | 243 | ||
| 3 | Broken Muni Meter | 178 | ||
| 4 | Street Condition | 133 | ||
| 5 | Street Light Condition | 121 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 863 |
| 2 | General Construction | 669 | ||
| 3 | Plumbing | 527 | ||
| 4 | Nonconst | 466 | ||
| 5 | Paint - Plaster | 389 | ||
| Manhattan | Chelsea, Clinton | 1 | Taxi Complaint | 518 |
| 2 | Noise | 392 | ||
| 3 | Noise - Residential | 345 | ||
| 4 | Broken Muni Meter | 254 | ||
| 5 | Noise - Commercial | 244 | ||
| Manhattan | East Harlem | 1 | General Construction | 509 |
| 2 | Noise - Residential | 436 | ||
| 3 | Plumbing | 363 | ||
| 4 | Paint - Plaster | 324 | ||
| 5 | Nonconst | 314 | ||
| Manhattan | Greenwich Village, Soho | 1 | Taxi Complaint | 411 |
| 2 | Noise | 370 | ||
| 3 | Broken Muni Meter | 282 | ||
| 4 | Noise - Commercial | 247 | ||
| 5 | Noise - Street/Sidewalk | 204 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 703 |
| 2 | Noise - Commercial | 448 | ||
| 3 | Noise | 308 | ||
| 4 | General Construction | 279 | ||
| 5 | Taxi Complaint | 277 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | General Construction | 616 |
| 2 | Noise - Residential | 593 | ||
| 3 | Water System | 515 | ||
| 4 | Plumbing | 497 | ||
| 5 | Paint - Plaster | 458 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 802 |
| 2 | Taxi Complaint | 771 | ||
| 3 | Noise | 319 | ||
| 4 | Consumer Complaint | 312 | ||
| 5 | Street Condition | 287 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Water System | 21 |
| 2 | Graffiti | 8 | ||
| 3 | Building/Use | 1 | ||
| 4 | General Construction/Plumbing | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 338 |
| 2 | Taxi Complaint | 276 | ||
| 3 | Broken Muni Meter | 229 | ||
| 4 | Water System | 211 | ||
| 5 | Street Condition | 199 | ||
| Manhattan | Upper East Side | 1 | Noise | 414 |
| 2 | Taxi Complaint | 362 | ||
| 3 | Noise - Residential | 339 | ||
| 4 | Broken Muni Meter | 286 | ||
| 5 | General Construction | 268 | ||
| Manhattan | Washington Heights, Inwood | 1 | General Construction | 1,411 |
| 2 | Water System | 1,090 | ||
| 3 | Plumbing | 1,031 | ||
| 4 | Paint - Plaster | 1,019 | ||
| 5 | Noise - Residential | 1,015 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise | 548 |
| 2 | Noise - Residential | 469 | ||
| 3 | General Construction | 377 | ||
| 4 | Broken Muni Meter | 311 | ||
| 5 | Illegal Parking | 306 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Blocked Driveway | 642 |
| 2 | Noise - Residential | 535 | ||
| 3 | General Construction | 313 | ||
| 4 | Street Light Condition | 280 | ||
| 5 | Traffic Signal Condition | 267 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Damaged Tree | 468 |
| 2 | Street Light Condition | 404 | ||
| 3 | Water System | 299 | ||
| 4 | Sewer | 280 | ||
| 5 | Sidewalk Condition | 238 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 646 |
| 2 | Blocked Driveway | 496 | ||
| 3 | Water System | 346 | ||
| 4 | Plumbing | 251 | ||
| 5 | General Construction | 243 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 538 |
| 2 | Street Light Condition | 519 | ||
| 3 | Damaged Tree | 468 | ||
| 4 | Noise - Residential | 432 | ||
| 5 | Building/Use | 412 | ||
| Queens | Forest Hills, Rego Park | 1 | Sewer | 331 |
| 2 | Blocked Driveway | 237 | ||
| 3 | Plumbing | 188 | ||
| 4 | Electric | 180 | ||
| 5 | Noise - Residential | 172 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 457 |
| 2 | Sewer | 388 | ||
| 3 | Damaged Tree | 370 | ||
| 4 | Street Light Condition | 347 | ||
| 5 | Blocked Driveway | 270 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 792 |
| 2 | Water System | 579 | ||
| 3 | Blocked Driveway | 490 | ||
| 4 | Dirty Conditions | 407 | ||
| 5 | General Construction | 291 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 1,378 |
| 2 | Dirty Conditions | 671 | ||
| 3 | Sewer | 643 | ||
| 4 | Water System | 575 | ||
| 5 | Street Light Condition | 565 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 877 |
| 2 | Building/Use | 409 | ||
| 3 | Blocked Driveway | 375 | ||
| 4 | Street Light Condition | 349 | ||
| 5 | Sewer | 319 | ||
| Queens | Queens Village, Rosedale | 1 | Noise - Residential | 791 |
| 2 | Damaged Tree | 727 | ||
| 3 | Street Light Condition | 534 | ||
| 4 | Sewer | 491 | ||
| 5 | Overgrown Tree/Branches | 338 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Sewer | 611 |
| 2 | Blocked Driveway | 565 | ||
| 3 | Water System | 553 | ||
| 4 | Noise - Residential | 460 | ||
| 5 | Street Light Condition | 444 | ||
| Queens | Sunnyside, Woodside | 1 | Water System | 398 |
| 2 | Street Light Condition | 379 | ||
| 3 | Noise - Residential | 362 | ||
| 4 | Blocked Driveway | 351 | ||
| 5 | Noise - Street/Sidewalk | 211 | ||
| Queens | The Rockaways, Broad Channel | 1 | Noise - Residential | 417 |
| 2 | General Construction | 361 | ||
| 3 | Plumbing | 307 | ||
| 4 | Nonconst | 292 | ||
| 5 | Street Light Condition | 267 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 826 |
| 2 | Blocked Driveway | 538 | ||
| 3 | Water System | 454 | ||
| 4 | Building/Use | 398 | ||
| 5 | Damaged Tree | 322 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Light Condition | 455 |
| 2 | Water System | 300 | ||
| 3 | Overgrown Tree/Branches | 272 | ||
| 4 | Damaged Tree | 270 | ||
| 5 | Street Condition | 269 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 798 |
| 2 | General Construction | 636 | ||
| 3 | Street Light Condition | 522 | ||
| 4 | Water System | 522 | ||
| 5 | Plumbing | 447 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Light Condition | 590 |
| 2 | Overgrown Tree/Branches | 366 | ||
| 3 | Damaged Tree | 300 | ||
| 4 | Sanitation Condition | 285 | ||
| 5 | Water System | 271 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData