Summary

NYC 311 open data for 2012_Q3 contain a total of 434,036 service requests, consisting of 78,530 requests from the Bronx, 136,758 requests from Brooklyn, 80,114 requests from Manhattan, 106,929 requests from Queens, and 22,993 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=33,324), General Construction (n=27,262), and Plumbing (n=22,378). City agencies with the highest number of service request assignments were: HPD (n=105,060), NYPD (n=82,060), and DOT (n=65,678). Overall, 77.2% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2012_Q3 Number of Service Requests
Total 434,036

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 78,530
Brooklyn 136,758
Manhattan 80,114
Queens 106,929
Staten Island 22,993
Unspecified 8,712

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
July 151,637
August 147,459
September 134,940

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 40,764
Monday 70,823
Tuesday 72,712
Wednesday 68,729
Thursday 70,195
Friday 65,761
Saturday 45,052

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 118,667
Residential Building 104,060
Street 53,213
Street/Sidewalk 41,147
Residential Building/House 34,334
Sidewalk 25,735
Other 23,279
Senior Address 5,957
Property Address 5,316
Park 4,269
Club/Bar/Restaurant 3,421
N/A 3,396
1-2 Family Dwelling 3,387
Lot 3,132
Restaurant/Bar/Deli/Bakery 2,391
3+ Family Apt. Building 2,332

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Online 30,253
Other 11,958
Phone 295,364
Unknown 96,461

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 105,060
NYPD 82,060
DOT 65,678
DEP 45,877
DSNY 34,648
DPR 29,417
DOB 23,943
DOHMH 14,606
DOF 14,520
TLC 5,710
DCA 5,459
DFTA 2,884
3-1-1 1,998
HRA 1,046
DOITT 418
NYCEM 230
DHS 198
DOE 185
EDC 99

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 110,979
Noise - Residential 33,324
General Construction 27,262
Plumbing 22,378
Street Light Condition 22,110
Water System 21,934
Paint - Plaster 19,206
Nonconst 18,122
Street Condition 16,487
Blocked Driveway 12,736
Dirty Conditions 10,775
Sewer 10,548
General Construction/Plumbing 9,586
Traffic Signal Condition 9,378
Electric 9,215
Illegal Parking 8,604
Damaged Tree 8,594
Noise 8,174
Sanitation Condition 8,084
Noise - Street/Sidewalk 8,060
Building/Use 7,168
Heating 6,802
Rodent 6,769
Broken Muni Meter 6,065
Overgrown Tree/Branches 6,000
Sidewalk Condition 5,676

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 General Construction 1,368
2 Plumbing 1,137
3 Paint - Plaster 1,068
4 Noise - Residential 893
5 Water System 845
Bronx East Tremont, Belmont 1 General Construction 790
2 Plumbing 580
3 Nonconst 545
4 Paint - Plaster 544
5 Water System 467
Bronx Highbridge, Concourse Village 1 General Construction 1,387
2 Plumbing 1,124
3 Paint - Plaster 1,107
4 Nonconst 906
5 Noise - Residential 863
Bronx Hunts Point, Longwood 1 General Construction 420
2 Plumbing 317
3 Noise - Residential 263
4 Paint - Plaster 263
5 Nonconst 241
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 413
2 General Construction 371
3 Nonconst 289
4 Plumbing 269
5 Water System 261
Bronx Morrisania, Crotona Park East 1 General Construction 494
2 Nonconst 358
3 Plumbing 338
4 Noise - Residential 324
5 Paint - Plaster 300
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 724
2 General Construction 393
3 Water System 309
4 Plumbing 302
5 Street Light Condition 298
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 441
2 General Construction 343
3 Water System 323
4 Plumbing 281
5 Paint - Plaster 253
Bronx Soundview, Parkchester 1 Noise - Residential 922
2 General Construction 590
3 Water System 562
4 Plumbing 503
5 Paint - Plaster 444
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 373
2 Noise - Residential 261
3 Damaged Tree 186
4 Blocked Driveway 167
5 General Construction 166
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,200
2 Plumbing 1,013
3 Paint - Plaster 967
4 Nonconst 761
5 Noise - Residential 709
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,110
2 General Construction 762
3 Plumbing 607
4 Water System 576
5 Nonconst 542

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Blocked Driveway 284
2 Street Condition 249
3 Sidewalk Condition 239
4 General Construction 216
5 Nonconst 200
Brooklyn Bedford Stuyvesant 1 Noise - Residential 1,150
2 General Construction 1,120
3 Plumbing 811
4 Nonconst 781
5 Paint - Plaster 650
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 442
2 Noise - Residential 423
3 Illegal Parking 323
4 Nonconst 292
5 General Construction 277
Brooklyn Borough Park, Ocean Parkway 1 General Construction 361
2 Illegal Parking 353
3 Blocked Driveway 352
4 Noise - Residential 303
5 Paint - Plaster 256
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 346
2 Street Light Condition 260
3 Noise 258
4 Water System 223
5 General Construction 207
Brooklyn Brownsville, Ocean Hill 1 General Construction 550
2 Plumbing 524
3 Noise - Residential 516
4 Paint - Plaster 341
5 Nonconst 325
Brooklyn Bushwick 1 Water System 829
2 General Construction 768
3 Nonconst 727
4 Plumbing 668
5 Noise - Residential 661
Brooklyn Canarsie, Flatlands 1 Noise - Residential 1,129
2 Blocked Driveway 558
3 Damaged Tree 410
4 Overgrown Tree/Branches 357
5 Dirty Conditions 343
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 245
2 Plumbing 214
3 General Construction 197
4 Sewer 144
5 Paint - Plaster 143
Brooklyn Crown Heights North 1 General Construction 970
2 Noise - Residential 756
3 Paint - Plaster 707
4 Plumbing 704
5 Nonconst 502
Brooklyn Crown Heights South, Wingate 1 General Construction 945
2 Plumbing 774
3 Paint - Plaster 746
4 Noise - Residential 647
5 Nonconst 541
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 1,195
2 General Construction 1,124
3 Plumbing 869
4 Paint - Plaster 800
5 Nonconst 773
Brooklyn East New York, Starrett City 1 General Construction 1,143
2 Water System 1,066
3 Noise - Residential 1,024
4 Plumbing 883
5 Nonconst 700
Brooklyn Flatbush, Midwood 1 General Construction 1,105
2 Noise - Residential 1,035
3 Plumbing 885
4 Paint - Plaster 851
5 Nonconst 561
Brooklyn Park Slope, Carroll Gardens 1 Noise - Residential 282
2 Street Light Condition 246
3 Water System 217
4 Illegal Parking 196
5 Noise 186
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Sewer 373
2 Noise - Residential 354
3 Blocked Driveway 324
4 Illegal Parking 223
5 Plumbing 222
Brooklyn Sunset Park, Windsor Terrace 1 Noise - Residential 354
2 Water System 267
3 Street Light Condition 265
4 Nonconst 248
5 General Construction 235
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 713
2 Water System 596
3 Noise - Commercial 411
4 General Construction 326
5 Graffiti 317

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 324
2 Taxi Complaint 243
3 Broken Muni Meter 178
4 Street Condition 133
5 Street Light Condition 121
Manhattan Central Harlem 1 Noise - Residential 863
2 General Construction 669
3 Plumbing 527
4 Nonconst 466
5 Paint - Plaster 389
Manhattan Chelsea, Clinton 1 Taxi Complaint 518
2 Noise 392
3 Noise - Residential 345
4 Broken Muni Meter 254
5 Noise - Commercial 244
Manhattan East Harlem 1 General Construction 509
2 Noise - Residential 436
3 Plumbing 363
4 Paint - Plaster 324
5 Nonconst 314
Manhattan Greenwich Village, Soho 1 Taxi Complaint 411
2 Noise 370
3 Broken Muni Meter 282
4 Noise - Commercial 247
5 Noise - Street/Sidewalk 204
Manhattan Lower East Side, Chinatown 1 Noise - Residential 703
2 Noise - Commercial 448
3 Noise 308
4 General Construction 279
5 Taxi Complaint 277
Manhattan Manhattanville, Hamilton Heights 1 General Construction 616
2 Noise - Residential 593
3 Water System 515
4 Plumbing 497
5 Paint - Plaster 458
Manhattan Midtown Business District 1 Broken Muni Meter 802
2 Taxi Complaint 771
3 Noise 319
4 Consumer Complaint 312
5 Street Condition 287
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water System 21
2 Graffiti 8
3 Building/Use 1
4 General Construction/Plumbing 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 338
2 Taxi Complaint 276
3 Broken Muni Meter 229
4 Water System 211
5 Street Condition 199
Manhattan Upper East Side 1 Noise 414
2 Taxi Complaint 362
3 Noise - Residential 339
4 Broken Muni Meter 286
5 General Construction 268
Manhattan Washington Heights, Inwood 1 General Construction 1,411
2 Water System 1,090
3 Plumbing 1,031
4 Paint - Plaster 1,019
5 Noise - Residential 1,015
Manhattan West Side, Upper West Side 1 Noise 548
2 Noise - Residential 469
3 General Construction 377
4 Broken Muni Meter 311
5 Illegal Parking 306

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 642
2 Noise - Residential 535
3 General Construction 313
4 Street Light Condition 280
5 Traffic Signal Condition 267
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 468
2 Street Light Condition 404
3 Water System 299
4 Sewer 280
5 Sidewalk Condition 238
Queens Elmhurst, South Corona 1 Noise - Residential 646
2 Blocked Driveway 496
3 Water System 346
4 Plumbing 251
5 General Construction 243
Queens Flushing, Bay Terrace 1 Blocked Driveway 538
2 Street Light Condition 519
3 Damaged Tree 468
4 Noise - Residential 432
5 Building/Use 412
Queens Forest Hills, Rego Park 1 Sewer 331
2 Blocked Driveway 237
3 Plumbing 188
4 Electric 180
5 Noise - Residential 172
Queens Fresh Meadows, Briarwood 1 Noise - Residential 457
2 Sewer 388
3 Damaged Tree 370
4 Street Light Condition 347
5 Blocked Driveway 270
Queens Jackson Heights, North Corona 1 Noise - Residential 792
2 Water System 579
3 Blocked Driveway 490
4 Dirty Conditions 407
5 General Construction 291
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 1,378
2 Dirty Conditions 671
3 Sewer 643
4 Water System 575
5 Street Light Condition 565
Queens Ozone Park, Howard Beach 1 Noise - Residential 877
2 Building/Use 409
3 Blocked Driveway 375
4 Street Light Condition 349
5 Sewer 319
Queens Queens Village, Rosedale 1 Noise - Residential 791
2 Damaged Tree 727
3 Street Light Condition 534
4 Sewer 491
5 Overgrown Tree/Branches 338
Queens Ridgewood, Glendale, Maspeth 1 Sewer 611
2 Blocked Driveway 565
3 Water System 553
4 Noise - Residential 460
5 Street Light Condition 444
Queens Sunnyside, Woodside 1 Water System 398
2 Street Light Condition 379
3 Noise - Residential 362
4 Blocked Driveway 351
5 Noise - Street/Sidewalk 211
Queens The Rockaways, Broad Channel 1 Noise - Residential 417
2 General Construction 361
3 Plumbing 307
4 Nonconst 292
5 Street Light Condition 267
Queens Woodhaven, Richmond Hill 1 Noise - Residential 826
2 Blocked Driveway 538
3 Water System 454
4 Building/Use 398
5 Damaged Tree 322

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 455
2 Water System 300
3 Overgrown Tree/Branches 272
4 Damaged Tree 270
5 Street Condition 269
Staten Island Stapleton, Port Richmond 1 Noise - Residential 798
2 General Construction 636
3 Street Light Condition 522
4 Water System 522
5 Plumbing 447
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 590
2 Overgrown Tree/Branches 366
3 Damaged Tree 300
4 Sanitation Condition 285
5 Water System 271

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData