Summary

NYC 311 open data for 2012_Q2 contain a total of 418,148 service requests, consisting of 76,458 requests from the Bronx, 130,560 requests from Brooklyn, 84,110 requests from Manhattan, 97,211 requests from Queens, and 22,027 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=31,342), General Construction (n=25,057), and Street Light Condition (n=24,280). City agencies with the highest number of service request assignments were: HPD (n=104,037), NYPD (n=77,375), and DOT (n=67,689). Overall, 77.8% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2012_Q2 Number of Service Requests
Total 418,148

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 76,458
Brooklyn 130,560
Manhattan 84,110
Queens 97,211
Staten Island 22,027
Unspecified 7,782

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
April 132,397
May 142,336
June 143,415

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 36,652
Monday 70,142
Tuesday 69,933
Wednesday 70,307
Thursday 68,478
Friday 64,526
Saturday 38,110

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 118,482
Residential Building 103,129
Street 47,051
Street/Sidewalk 38,670
Residential Building/House 32,213
Other 24,749
Sidewalk 22,241
Senior Address 6,624
Property Address 4,632
Club/Bar/Restaurant 4,280
Park 3,448
N/A 3,019
1-2 Family Dwelling 2,515
Lot 2,437
3+ Family Apt. Building 2,399
Home 2,259

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Online 24,776
Other 8,469
Phone 180,580
Unknown 204,323

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 104,037
NYPD 77,375
DOT 67,689
DEP 41,053
DSNY 29,917
DPR 25,009
DOB 24,896
DOF 15,032
DOHMH 12,779
TLC 5,864
DCA 5,689
3-1-1 3,944
DFTA 2,542
DHS 673
HRA 495
DOE 393
DOITT 305
NYCEM 233
EDC 223

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 110,077
Noise - Residential 31,342
General Construction 25,057
Street Light Condition 24,280
Plumbing 20,680
Street Condition 17,888
Paint - Plaster 17,854
Heating 17,609
Water System 16,548
Nonconst 13,529
Blocked Driveway 12,367
Noise 10,030
Traffic Signal Condition 9,602
Sewer 9,538
General Construction/Plumbing 9,428
Illegal Parking 8,644
Dirty Conditions 8,364
Electric 7,701
Building/Use 7,377
Sanitation Condition 6,448
Noise - Street/Sidewalk 6,306
Rodent 5,983
Noise - Commercial 5,624
Sidewalk Condition 5,494
Overgrown Tree/Branches 5,282
Graffiti 5,096

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 General Construction 1,177
2 Heating 951
3 Paint - Plaster 948
4 Noise - Residential 936
5 Plumbing 872
Bronx East Tremont, Belmont 1 General Construction 669
2 Plumbing 540
3 Noise - Residential 445
4 Paint - Plaster 439
5 Heating 402
Bronx Highbridge, Concourse Village 1 General Construction 1,423
2 Heating 1,120
3 Plumbing 1,034
4 Paint - Plaster 1,004
5 Noise - Residential 906
Bronx Hunts Point, Longwood 1 General Construction 364
2 Noise - Residential 301
3 Paint - Plaster 270
4 Plumbing 203
5 Water System 162
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 468
2 General Construction 377
3 Plumbing 270
4 Nonconst 261
5 Paint - Plaster 252
Bronx Morrisania, Crotona Park East 1 General Construction 444
2 Noise - Residential 398
3 Plumbing 334
4 Paint - Plaster 281
5 Nonconst 267
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 782
2 General Construction 436
3 Street Light Condition 351
4 Heating 349
5 Plumbing 318
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 423
2 Heating 360
3 General Construction 282
4 Plumbing 256
5 Paint - Plaster 233
Bronx Soundview, Parkchester 1 Noise - Residential 1,005
2 General Construction 610
3 Plumbing 541
4 Street Light Condition 469
5 Water System 454
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 493
2 Noise - Residential 214
3 General Construction 162
4 Blocked Driveway 161
5 Illegal Parking 160
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,018
2 Noise - Residential 850
3 Paint - Plaster 834
4 Plumbing 809
5 Water System 554
Bronx Wakefield, Williamsbridge 1 Noise - Residential 815
2 General Construction 626
3 Plumbing 570
4 Blocked Driveway 449
5 Paint - Plaster 437

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Heating 442
2 Blocked Driveway 278
3 Sidewalk Condition 231
4 Street Light Condition 227
5 Noise - Residential 214
Brooklyn Bedford Stuyvesant 1 Noise - Residential 929
2 General Construction 878
3 Plumbing 782
4 Paint - Plaster 652
5 Nonconst 572
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 481
2 Noise - Residential 378
3 General Construction 330
4 Illegal Parking 326
5 Heating 312
Brooklyn Borough Park, Ocean Parkway 1 Blocked Driveway 454
2 Illegal Parking 389
3 General Construction 324
4 Noise - Residential 283
5 Graffiti 282
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 398
2 Noise 374
3 General Construction 249
4 Street Light Condition 232
5 Plumbing 215
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 534
2 General Construction 464
3 Plumbing 369
4 Nonconst 292
5 Paint - Plaster 245
Brooklyn Bushwick 1 General Construction 752
2 Noise - Residential 624
3 Plumbing 501
4 Nonconst 494
5 Paint - Plaster 426
Brooklyn Canarsie, Flatlands 1 Noise - Residential 756
2 Blocked Driveway 482
3 Sewer 387
4 General Construction 286
5 Overgrown Tree/Branches 275
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 223
2 General Construction 175
3 Plumbing 172
4 Nonconst 148
5 Blocked Driveway 139
Brooklyn Crown Heights North 1 General Construction 801
2 Noise - Residential 659
3 Plumbing 616
4 Paint - Plaster 509
5 Heating 450
Brooklyn Crown Heights South, Wingate 1 General Construction 857
2 Paint - Plaster 759
3 Plumbing 707
4 Noise - Residential 658
5 Heating 570
Brooklyn East Flatbush, Rugby, Farragut 1 General Construction 949
2 Noise - Residential 916
3 Plumbing 899
4 Heating 703
5 Paint - Plaster 701
Brooklyn East New York, Starrett City 1 General Construction 872
2 Noise - Residential 759
3 Plumbing 717
4 Water System 572
5 Paint - Plaster 561
Brooklyn Flatbush, Midwood 1 Noise - Residential 994
2 General Construction 935
3 Plumbing 869
4 Paint - Plaster 766
5 Nonconst 511
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 321
2 Noise - Residential 224
3 Noise 206
4 Noise - Commercial 197
5 Street Condition 186
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 344
2 Blocked Driveway 322
3 Sewer 291
4 Plumbing 257
5 Illegal Parking 244
Brooklyn Sunset Park, Windsor Terrace 1 Street Light Condition 325
2 General Construction 283
3 Noise - Residential 272
4 Plumbing 218
5 Paint - Plaster 191
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 688
2 Graffiti 558
3 Noise - Commercial 509
4 Water System 498
5 General Construction 442

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 499
2 Taxi Complaint 242
3 Street Light Condition 178
4 Street Condition 147
5 Traffic Signal Condition 117
Manhattan Central Harlem 1 Noise - Residential 948
2 General Construction 743
3 Plumbing 678
4 Heating 495
5 Paint - Plaster 462
Manhattan Chelsea, Clinton 1 Taxi Complaint 561
2 Noise 524
3 Noise - Residential 381
4 Noise - Commercial 318
5 Broken Muni Meter 287
Manhattan East Harlem 1 Noise - Residential 598
2 General Construction 508
3 Plumbing 354
4 Heating 344
5 Paint - Plaster 337
Manhattan Greenwich Village, Soho 1 Noise 433
2 Taxi Complaint 362
3 Noise - Commercial 340
4 Noise - Residential 252
5 Street Condition 240
Manhattan Lower East Side, Chinatown 1 Noise - Residential 684
2 Noise - Commercial 494
3 Noise 456
4 Heating 317
5 Noise - Street/Sidewalk 269
Manhattan Manhattanville, Hamilton Heights 1 General Construction 827
2 Noise - Residential 726
3 Paint - Plaster 563
4 Plumbing 539
5 Heating 503
Manhattan Midtown Business District 1 Taxi Complaint 784
2 Broken Muni Meter 679
3 Noise 495
4 Consumer Complaint 336
5 Noise - Street/Sidewalk 256
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water System 9
2 Air Quality 1
3 Electrical 1
4 Graffiti 1
5 Noise 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 425
2 Taxi Complaint 344
3 Noise - Residential 251
4 Broken Muni Meter 245
5 Illegal Parking 187
Manhattan Upper East Side 1 Noise 490
2 Taxi Complaint 411
3 Noise - Residential 324
4 Heating 323
5 General Construction 313
Manhattan Washington Heights, Inwood 1 General Construction 1,516
2 Heating 1,414
3 Paint - Plaster 1,157
4 Noise - Residential 1,131
5 Plumbing 993
Manhattan West Side, Upper West Side 1 Noise - Residential 627
2 Noise 554
3 Heating 553
4 Taxi Complaint 312
5 General Construction 301

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 629
2 Blocked Driveway 543
3 Noise - Commercial 303
4 Street Light Condition 290
5 General Construction 271
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 414
2 Sewer 240
3 Dead Tree 224
4 Water System 216
5 Damaged Tree 199
Queens Elmhurst, South Corona 1 Noise - Residential 585
2 Blocked Driveway 446
3 Water System 310
4 Plumbing 194
5 General Construction 189
Queens Flushing, Bay Terrace 1 Blocked Driveway 485
2 Street Light Condition 466
3 Noise - Residential 396
4 Building/Use 356
5 Illegal Parking 283
Queens Forest Hills, Rego Park 1 Blocked Driveway 273
2 Noise 188
3 Street Light Condition 182
4 Scrie 173
5 Noise - Residential 169
Queens Fresh Meadows, Briarwood 1 Noise - Residential 443
2 Dirty Conditions 410
3 Street Light Condition 350
4 Blocked Driveway 277
5 Sewer 235
Queens Jackson Heights, North Corona 1 Noise - Residential 670
2 Blocked Driveway 445
3 Water System 311
4 General Construction 257
5 Plumbing 236
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 854
2 Sewer 789
3 Dirty Conditions 649
4 Water System 516
5 Plumbing 506
Queens Ozone Park, Howard Beach 1 Noise - Residential 687
2 Sewer 363
3 Blocked Driveway 358
4 Building/Use 352
5 Street Light Condition 329
Queens Queens Village, Rosedale 1 Street Light Condition 595
2 Sewer 513
3 Noise - Residential 408
4 Water System 359
5 Building/Use 306
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 525
2 Illegal Parking 407
3 Noise - Residential 398
4 Water System 378
5 Street Light Condition 367
Queens Sunnyside, Woodside 1 Noise - Residential 429
2 Street Light Condition 314
3 Water System 264
4 Blocked Driveway 259
5 Heating 202
Queens The Rockaways, Broad Channel 1 General Construction 338
2 Sewer 315
3 Noise - Residential 277
4 Street Light Condition 263
5 Plumbing 238
Queens Woodhaven, Richmond Hill 1 Noise - Residential 763
2 Blocked Driveway 512
3 Building/Use 384
4 Street Light Condition 290
5 General Construction 242

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 395
2 Sewer 306
3 Water System 278
4 Overgrown Tree/Branches 259
5 Missed Collection (All Materials) 257
Staten Island Stapleton, Port Richmond 1 Water System 827
2 Noise - Residential 758
3 Street Light Condition 506
4 General Construction 390
5 Sewer 380
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 523
2 Water System 472
3 Sewer 330
4 Street Condition 320
5 Overgrown Tree/Branches 291

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData