NYC 311 open data for 2012_Q2 contain a total of 418,148 service requests, consisting of 76,458 requests from the Bronx, 130,560 requests from Brooklyn, 84,110 requests from Manhattan, 97,211 requests from Queens, and 22,027 requests from Staten Island. The three most common complaint types were: Noise - Residential (n=31,342), General Construction (n=25,057), and Street Light Condition (n=24,280). City agencies with the highest number of service request assignments were: HPD (n=104,037), NYPD (n=77,375), and DOT (n=67,689). Overall, 77.8% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2012_Q2 | Number of Service Requests |
|---|---|
| Total | 418,148 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 76,458 |
| Brooklyn | 130,560 |
| Manhattan | 84,110 |
| Queens | 97,211 |
| Staten Island | 22,027 |
| Unspecified | 7,782 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 132,397 |
| May | 142,336 |
| June | 143,415 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 36,652 |
| Monday | 70,142 |
| Tuesday | 69,933 |
| Wednesday | 70,307 |
| Thursday | 68,478 |
| Friday | 64,526 |
| Saturday | 38,110 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 118,482 |
| Residential Building | 103,129 |
| Street | 47,051 |
| Street/Sidewalk | 38,670 |
| Residential Building/House | 32,213 |
| Other | 24,749 |
| Sidewalk | 22,241 |
| Senior Address | 6,624 |
| Property Address | 4,632 |
| Club/Bar/Restaurant | 4,280 |
| Park | 3,448 |
| N/A | 3,019 |
| 1-2 Family Dwelling | 2,515 |
| Lot | 2,437 |
| 3+ Family Apt. Building | 2,399 |
| Home | 2,259 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Online | 24,776 |
| Other | 8,469 |
| Phone | 180,580 |
| Unknown | 204,323 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 104,037 |
| NYPD | 77,375 |
| DOT | 67,689 |
| DEP | 41,053 |
| DSNY | 29,917 |
| DPR | 25,009 |
| DOB | 24,896 |
| DOF | 15,032 |
| DOHMH | 12,779 |
| TLC | 5,864 |
| DCA | 5,689 |
| 3-1-1 | 3,944 |
| DFTA | 2,542 |
| DHS | 673 |
| HRA | 495 |
| DOE | 393 |
| DOITT | 305 |
| NYCEM | 233 |
| EDC | 223 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 110,077 |
| Noise - Residential | 31,342 |
| General Construction | 25,057 |
| Street Light Condition | 24,280 |
| Plumbing | 20,680 |
| Street Condition | 17,888 |
| Paint - Plaster | 17,854 |
| Heating | 17,609 |
| Water System | 16,548 |
| Nonconst | 13,529 |
| Blocked Driveway | 12,367 |
| Noise | 10,030 |
| Traffic Signal Condition | 9,602 |
| Sewer | 9,538 |
| General Construction/Plumbing | 9,428 |
| Illegal Parking | 8,644 |
| Dirty Conditions | 8,364 |
| Electric | 7,701 |
| Building/Use | 7,377 |
| Sanitation Condition | 6,448 |
| Noise - Street/Sidewalk | 6,306 |
| Rodent | 5,983 |
| Noise - Commercial | 5,624 |
| Sidewalk Condition | 5,494 |
| Overgrown Tree/Branches | 5,282 |
| Graffiti | 5,096 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | General Construction | 1,177 |
| 2 | Heating | 951 | ||
| 3 | Paint - Plaster | 948 | ||
| 4 | Noise - Residential | 936 | ||
| 5 | Plumbing | 872 | ||
| Bronx | East Tremont, Belmont | 1 | General Construction | 669 |
| 2 | Plumbing | 540 | ||
| 3 | Noise - Residential | 445 | ||
| 4 | Paint - Plaster | 439 | ||
| 5 | Heating | 402 | ||
| Bronx | Highbridge, Concourse Village | 1 | General Construction | 1,423 |
| 2 | Heating | 1,120 | ||
| 3 | Plumbing | 1,034 | ||
| 4 | Paint - Plaster | 1,004 | ||
| 5 | Noise - Residential | 906 | ||
| Bronx | Hunts Point, Longwood | 1 | General Construction | 364 |
| 2 | Noise - Residential | 301 | ||
| 3 | Paint - Plaster | 270 | ||
| 4 | Plumbing | 203 | ||
| 5 | Water System | 162 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 468 |
| 2 | General Construction | 377 | ||
| 3 | Plumbing | 270 | ||
| 4 | Nonconst | 261 | ||
| 5 | Paint - Plaster | 252 | ||
| Bronx | Morrisania, Crotona Park East | 1 | General Construction | 444 |
| 2 | Noise - Residential | 398 | ||
| 3 | Plumbing | 334 | ||
| 4 | Paint - Plaster | 281 | ||
| 5 | Nonconst | 267 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 782 |
| 2 | General Construction | 436 | ||
| 3 | Street Light Condition | 351 | ||
| 4 | Heating | 349 | ||
| 5 | Plumbing | 318 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 423 |
| 2 | Heating | 360 | ||
| 3 | General Construction | 282 | ||
| 4 | Plumbing | 256 | ||
| 5 | Paint - Plaster | 233 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 1,005 |
| 2 | General Construction | 610 | ||
| 3 | Plumbing | 541 | ||
| 4 | Street Light Condition | 469 | ||
| 5 | Water System | 454 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Light Condition | 493 |
| 2 | Noise - Residential | 214 | ||
| 3 | General Construction | 162 | ||
| 4 | Blocked Driveway | 161 | ||
| 5 | Illegal Parking | 160 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | General Construction | 1,018 |
| 2 | Noise - Residential | 850 | ||
| 3 | Paint - Plaster | 834 | ||
| 4 | Plumbing | 809 | ||
| 5 | Water System | 554 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 815 |
| 2 | General Construction | 626 | ||
| 3 | Plumbing | 570 | ||
| 4 | Blocked Driveway | 449 | ||
| 5 | Paint - Plaster | 437 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Heating | 442 |
| 2 | Blocked Driveway | 278 | ||
| 3 | Sidewalk Condition | 231 | ||
| 4 | Street Light Condition | 227 | ||
| 5 | Noise - Residential | 214 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 929 |
| 2 | General Construction | 878 | ||
| 3 | Plumbing | 782 | ||
| 4 | Paint - Plaster | 652 | ||
| 5 | Nonconst | 572 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Blocked Driveway | 481 |
| 2 | Noise - Residential | 378 | ||
| 3 | General Construction | 330 | ||
| 4 | Illegal Parking | 326 | ||
| 5 | Heating | 312 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Blocked Driveway | 454 |
| 2 | Illegal Parking | 389 | ||
| 3 | General Construction | 324 | ||
| 4 | Noise - Residential | 283 | ||
| 5 | Graffiti | 282 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 398 |
| 2 | Noise | 374 | ||
| 3 | General Construction | 249 | ||
| 4 | Street Light Condition | 232 | ||
| 5 | Plumbing | 215 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 534 |
| 2 | General Construction | 464 | ||
| 3 | Plumbing | 369 | ||
| 4 | Nonconst | 292 | ||
| 5 | Paint - Plaster | 245 | ||
| Brooklyn | Bushwick | 1 | General Construction | 752 |
| 2 | Noise - Residential | 624 | ||
| 3 | Plumbing | 501 | ||
| 4 | Nonconst | 494 | ||
| 5 | Paint - Plaster | 426 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Noise - Residential | 756 |
| 2 | Blocked Driveway | 482 | ||
| 3 | Sewer | 387 | ||
| 4 | General Construction | 286 | ||
| 5 | Overgrown Tree/Branches | 275 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 223 |
| 2 | General Construction | 175 | ||
| 3 | Plumbing | 172 | ||
| 4 | Nonconst | 148 | ||
| 5 | Blocked Driveway | 139 | ||
| Brooklyn | Crown Heights North | 1 | General Construction | 801 |
| 2 | Noise - Residential | 659 | ||
| 3 | Plumbing | 616 | ||
| 4 | Paint - Plaster | 509 | ||
| 5 | Heating | 450 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | General Construction | 857 |
| 2 | Paint - Plaster | 759 | ||
| 3 | Plumbing | 707 | ||
| 4 | Noise - Residential | 658 | ||
| 5 | Heating | 570 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | General Construction | 949 |
| 2 | Noise - Residential | 916 | ||
| 3 | Plumbing | 899 | ||
| 4 | Heating | 703 | ||
| 5 | Paint - Plaster | 701 | ||
| Brooklyn | East New York, Starrett City | 1 | General Construction | 872 |
| 2 | Noise - Residential | 759 | ||
| 3 | Plumbing | 717 | ||
| 4 | Water System | 572 | ||
| 5 | Paint - Plaster | 561 | ||
| Brooklyn | Flatbush, Midwood | 1 | Noise - Residential | 994 |
| 2 | General Construction | 935 | ||
| 3 | Plumbing | 869 | ||
| 4 | Paint - Plaster | 766 | ||
| 5 | Nonconst | 511 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Street Light Condition | 321 |
| 2 | Noise - Residential | 224 | ||
| 3 | Noise | 206 | ||
| 4 | Noise - Commercial | 197 | ||
| 5 | Street Condition | 186 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Noise - Residential | 344 |
| 2 | Blocked Driveway | 322 | ||
| 3 | Sewer | 291 | ||
| 4 | Plumbing | 257 | ||
| 5 | Illegal Parking | 244 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Street Light Condition | 325 |
| 2 | General Construction | 283 | ||
| 3 | Noise - Residential | 272 | ||
| 4 | Plumbing | 218 | ||
| 5 | Paint - Plaster | 191 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 688 |
| 2 | Graffiti | 558 | ||
| 3 | Noise - Commercial | 509 | ||
| 4 | Water System | 498 | ||
| 5 | General Construction | 442 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 499 |
| 2 | Taxi Complaint | 242 | ||
| 3 | Street Light Condition | 178 | ||
| 4 | Street Condition | 147 | ||
| 5 | Traffic Signal Condition | 117 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 948 |
| 2 | General Construction | 743 | ||
| 3 | Plumbing | 678 | ||
| 4 | Heating | 495 | ||
| 5 | Paint - Plaster | 462 | ||
| Manhattan | Chelsea, Clinton | 1 | Taxi Complaint | 561 |
| 2 | Noise | 524 | ||
| 3 | Noise - Residential | 381 | ||
| 4 | Noise - Commercial | 318 | ||
| 5 | Broken Muni Meter | 287 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 598 |
| 2 | General Construction | 508 | ||
| 3 | Plumbing | 354 | ||
| 4 | Heating | 344 | ||
| 5 | Paint - Plaster | 337 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise | 433 |
| 2 | Taxi Complaint | 362 | ||
| 3 | Noise - Commercial | 340 | ||
| 4 | Noise - Residential | 252 | ||
| 5 | Street Condition | 240 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 684 |
| 2 | Noise - Commercial | 494 | ||
| 3 | Noise | 456 | ||
| 4 | Heating | 317 | ||
| 5 | Noise - Street/Sidewalk | 269 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | General Construction | 827 |
| 2 | Noise - Residential | 726 | ||
| 3 | Paint - Plaster | 563 | ||
| 4 | Plumbing | 539 | ||
| 5 | Heating | 503 | ||
| Manhattan | Midtown Business District | 1 | Taxi Complaint | 784 |
| 2 | Broken Muni Meter | 679 | ||
| 3 | Noise | 495 | ||
| 4 | Consumer Complaint | 336 | ||
| 5 | Noise - Street/Sidewalk | 256 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Water System | 9 |
| 2 | Air Quality | 1 | ||
| 3 | Electrical | 1 | ||
| 4 | Graffiti | 1 | ||
| 5 | Noise | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 425 |
| 2 | Taxi Complaint | 344 | ||
| 3 | Noise - Residential | 251 | ||
| 4 | Broken Muni Meter | 245 | ||
| 5 | Illegal Parking | 187 | ||
| Manhattan | Upper East Side | 1 | Noise | 490 |
| 2 | Taxi Complaint | 411 | ||
| 3 | Noise - Residential | 324 | ||
| 4 | Heating | 323 | ||
| 5 | General Construction | 313 | ||
| Manhattan | Washington Heights, Inwood | 1 | General Construction | 1,516 |
| 2 | Heating | 1,414 | ||
| 3 | Paint - Plaster | 1,157 | ||
| 4 | Noise - Residential | 1,131 | ||
| 5 | Plumbing | 993 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 627 |
| 2 | Noise | 554 | ||
| 3 | Heating | 553 | ||
| 4 | Taxi Complaint | 312 | ||
| 5 | General Construction | 301 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Noise - Residential | 629 |
| 2 | Blocked Driveway | 543 | ||
| 3 | Noise - Commercial | 303 | ||
| 4 | Street Light Condition | 290 | ||
| 5 | General Construction | 271 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Light Condition | 414 |
| 2 | Sewer | 240 | ||
| 3 | Dead Tree | 224 | ||
| 4 | Water System | 216 | ||
| 5 | Damaged Tree | 199 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 585 |
| 2 | Blocked Driveway | 446 | ||
| 3 | Water System | 310 | ||
| 4 | Plumbing | 194 | ||
| 5 | General Construction | 189 | ||
| Queens | Flushing, Bay Terrace | 1 | Blocked Driveway | 485 |
| 2 | Street Light Condition | 466 | ||
| 3 | Noise - Residential | 396 | ||
| 4 | Building/Use | 356 | ||
| 5 | Illegal Parking | 283 | ||
| Queens | Forest Hills, Rego Park | 1 | Blocked Driveway | 273 |
| 2 | Noise | 188 | ||
| 3 | Street Light Condition | 182 | ||
| 4 | Scrie | 173 | ||
| 5 | Noise - Residential | 169 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Noise - Residential | 443 |
| 2 | Dirty Conditions | 410 | ||
| 3 | Street Light Condition | 350 | ||
| 4 | Blocked Driveway | 277 | ||
| 5 | Sewer | 235 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 670 |
| 2 | Blocked Driveway | 445 | ||
| 3 | Water System | 311 | ||
| 4 | General Construction | 257 | ||
| 5 | Plumbing | 236 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Noise - Residential | 854 |
| 2 | Sewer | 789 | ||
| 3 | Dirty Conditions | 649 | ||
| 4 | Water System | 516 | ||
| 5 | Plumbing | 506 | ||
| Queens | Ozone Park, Howard Beach | 1 | Noise - Residential | 687 |
| 2 | Sewer | 363 | ||
| 3 | Blocked Driveway | 358 | ||
| 4 | Building/Use | 352 | ||
| 5 | Street Light Condition | 329 | ||
| Queens | Queens Village, Rosedale | 1 | Street Light Condition | 595 |
| 2 | Sewer | 513 | ||
| 3 | Noise - Residential | 408 | ||
| 4 | Water System | 359 | ||
| 5 | Building/Use | 306 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Blocked Driveway | 525 |
| 2 | Illegal Parking | 407 | ||
| 3 | Noise - Residential | 398 | ||
| 4 | Water System | 378 | ||
| 5 | Street Light Condition | 367 | ||
| Queens | Sunnyside, Woodside | 1 | Noise - Residential | 429 |
| 2 | Street Light Condition | 314 | ||
| 3 | Water System | 264 | ||
| 4 | Blocked Driveway | 259 | ||
| 5 | Heating | 202 | ||
| Queens | The Rockaways, Broad Channel | 1 | General Construction | 338 |
| 2 | Sewer | 315 | ||
| 3 | Noise - Residential | 277 | ||
| 4 | Street Light Condition | 263 | ||
| 5 | Plumbing | 238 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 763 |
| 2 | Blocked Driveway | 512 | ||
| 3 | Building/Use | 384 | ||
| 4 | Street Light Condition | 290 | ||
| 5 | General Construction | 242 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Light Condition | 395 |
| 2 | Sewer | 306 | ||
| 3 | Water System | 278 | ||
| 4 | Overgrown Tree/Branches | 259 | ||
| 5 | Missed Collection (All Materials) | 257 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Water System | 827 |
| 2 | Noise - Residential | 758 | ||
| 3 | Street Light Condition | 506 | ||
| 4 | General Construction | 390 | ||
| 5 | Sewer | 380 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Light Condition | 523 |
| 2 | Water System | 472 | ||
| 3 | Sewer | 330 | ||
| 4 | Street Condition | 320 | ||
| 5 | Overgrown Tree/Branches | 291 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData