NYC 311 open data for 2012_Q1 contain a total of 442,895 service requests, consisting of 94,693 requests from the Bronx, 137,913 requests from Brooklyn, 90,701 requests from Manhattan, 91,757 requests from Queens, and 19,831 requests from Staten Island. The three most common complaint types were: Heating (n=74,474), General Construction (n=31,019), and Noise - Residential (n=28,623). City agencies with the highest number of service request assignments were: HPD (n=177,230), DOT (n=68,360), and NYPD (n=62,268). Overall, 81.8% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2012_Q1 | Number of Service Requests |
|---|---|
| Total | 442,895 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 94,693 |
| Brooklyn | 137,913 |
| Manhattan | 90,701 |
| Queens | 91,757 |
| Staten Island | 19,831 |
| Unspecified | 8,000 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| January | 166,685 |
| February | 135,059 |
| March | 141,151 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 41,359 |
| Monday | 70,686 |
| Tuesday | 74,833 |
| Wednesday | 75,818 |
| Thursday | 72,360 |
| Friday | 67,082 |
| Saturday | 40,757 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| Residential Building | 176,017 |
| (Missing / Not Applicable) | 116,999 |
| Street | 30,104 |
| Residential Building/House | 26,043 |
| Street/Sidewalk | 24,888 |
| Sidewalk | 19,626 |
| Other | 18,188 |
| Senior Address | 8,018 |
| Property Address | 5,422 |
| Club/Bar/Restaurant | 3,471 |
| N/A | 3,302 |
| Tenant Address | 3,094 |
| Restaurant/Bar/Deli/Bakery | 2,074 |
| 3+ Family Apt. Building | 2,013 |
| 1-, 2- And 3- Family Home | 1,917 |
| Lot | 1,719 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 30 |
| Online | 30,573 |
| Other | 6,631 |
| Phone | 146,153 |
| Unknown | 259,508 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 177,230 |
| DOT | 68,360 |
| NYPD | 62,268 |
| DEP | 28,629 |
| DSNY | 24,978 |
| DOB | 22,855 |
| DOF | 19,001 |
| DOHMH | 10,167 |
| DPR | 9,203 |
| TLC | 5,263 |
| DCA | 4,812 |
| DHS | 3,306 |
| DFTA | 2,867 |
| 3-1-1 | 2,543 |
| DOE | 463 |
| DOITT | 294 |
| HRA | 240 |
| EDC | 208 |
| NYCEM | 208 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 87,298 |
| Heating | 74,474 |
| General Construction | 31,019 |
| Noise - Residential | 28,623 |
| Plumbing | 25,166 |
| Street Light Condition | 23,431 |
| Paint - Plaster | 21,386 |
| Street Condition | 18,641 |
| Nonconst | 14,439 |
| Blocked Driveway | 11,880 |
| Traffic Signal Condition | 10,830 |
| Water System | 9,562 |
| Electric | 8,391 |
| General Construction/Plumbing | 8,333 |
| Noise | 8,035 |
| Dirty Conditions | 7,594 |
| Sewer | 7,124 |
| Illegal Parking | 6,989 |
| Building/Use | 6,463 |
| Scrie | 5,943 |
| Sanitation Condition | 4,991 |
| Noise - Commercial | 4,934 |
| Sidewalk Condition | 4,582 |
| Missed Collection (All Materials) | 4,304 |
| Rodent | 4,236 |
| Taxi Complaint | 4,227 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Heating | 4,478 |
| 2 | General Construction | 1,565 | ||
| 3 | Plumbing | 1,147 | ||
| 4 | Noise - Residential | 1,093 | ||
| 5 | Paint - Plaster | 1,017 | ||
| Bronx | East Tremont, Belmont | 1 | Heating | 1,654 |
| 2 | General Construction | 859 | ||
| 3 | Plumbing | 663 | ||
| 4 | Paint - Plaster | 574 | ||
| 5 | Noise - Residential | 444 | ||
| Bronx | Highbridge, Concourse Village | 1 | Heating | 3,725 |
| 2 | General Construction | 1,553 | ||
| 3 | Plumbing | 1,231 | ||
| 4 | Paint - Plaster | 1,228 | ||
| 5 | Noise - Residential | 1,022 | ||
| Bronx | Hunts Point, Longwood | 1 | Heating | 1,032 |
| 2 | General Construction | 520 | ||
| 3 | Plumbing | 369 | ||
| 4 | Paint - Plaster | 311 | ||
| 5 | Noise - Residential | 283 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Heating | 1,120 |
| 2 | Noise - Residential | 631 | ||
| 3 | General Construction | 552 | ||
| 4 | Plumbing | 372 | ||
| 5 | Paint - Plaster | 332 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Heating | 1,034 |
| 2 | General Construction | 618 | ||
| 3 | Noise - Residential | 469 | ||
| 4 | Plumbing | 445 | ||
| 5 | Paint - Plaster | 421 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Heating | 1,731 |
| 2 | Noise - Residential | 893 | ||
| 3 | General Construction | 490 | ||
| 4 | Plumbing | 458 | ||
| 5 | Paint - Plaster | 408 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Heating | 1,378 |
| 2 | Noise - Residential | 517 | ||
| 3 | General Construction | 321 | ||
| 4 | Street Condition | 293 | ||
| 5 | Plumbing | 252 | ||
| Bronx | Soundview, Parkchester | 1 | Heating | 1,952 |
| 2 | Noise - Residential | 884 | ||
| 3 | General Construction | 792 | ||
| 4 | Plumbing | 763 | ||
| 5 | Paint - Plaster | 630 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Heating | 795 |
| 2 | Street Light Condition | 361 | ||
| 3 | General Construction | 258 | ||
| 4 | Noise - Residential | 257 | ||
| 5 | Paint - Plaster | 172 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Heating | 3,327 |
| 2 | General Construction | 1,496 | ||
| 3 | Plumbing | 1,195 | ||
| 4 | Noise - Residential | 1,107 | ||
| 5 | Paint - Plaster | 970 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Heating | 2,137 |
| 2 | General Construction | 804 | ||
| 3 | Plumbing | 605 | ||
| 4 | Noise - Residential | 544 | ||
| 5 | Paint - Plaster | 526 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Heating | 854 |
| 2 | Blocked Driveway | 297 | ||
| 3 | Sidewalk Condition | 205 | ||
| 4 | Noise - Residential | 199 | ||
| 5 | General Construction | 197 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Heating | 2,321 |
| 2 | General Construction | 1,206 | ||
| 3 | Plumbing | 889 | ||
| 4 | Paint - Plaster | 755 | ||
| 5 | Nonconst | 672 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Heating | 971 |
| 2 | Blocked Driveway | 507 | ||
| 3 | Noise - Residential | 376 | ||
| 4 | General Construction | 364 | ||
| 5 | Plumbing | 306 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Heating | 807 |
| 2 | Blocked Driveway | 462 | ||
| 3 | General Construction | 377 | ||
| 4 | Illegal Parking | 375 | ||
| 5 | Paint - Plaster | 306 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Heating | 589 |
| 2 | Noise - Residential | 458 | ||
| 3 | Noise | 336 | ||
| 4 | General Construction | 329 | ||
| 5 | Street Light Condition | 241 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Heating | 822 |
| 2 | General Construction | 540 | ||
| 3 | Noise - Residential | 450 | ||
| 4 | Plumbing | 383 | ||
| 5 | Paint - Plaster | 292 | ||
| Brooklyn | Bushwick | 1 | Heating | 1,307 |
| 2 | General Construction | 871 | ||
| 3 | Plumbing | 659 | ||
| 4 | Nonconst | 590 | ||
| 5 | Paint - Plaster | 577 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Heating | 675 |
| 2 | Blocked Driveway | 491 | ||
| 3 | Noise - Residential | 415 | ||
| 4 | General Construction | 312 | ||
| 5 | Plumbing | 294 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Heating | 387 |
| 2 | Noise - Residential | 293 | ||
| 3 | General Construction | 190 | ||
| 4 | Plumbing | 172 | ||
| 5 | Paint - Plaster | 108 | ||
| Brooklyn | Crown Heights North | 1 | Heating | 2,057 |
| 2 | General Construction | 1,119 | ||
| 3 | Plumbing | 795 | ||
| 4 | Paint - Plaster | 747 | ||
| 5 | Noise - Residential | 506 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Heating | 2,429 |
| 2 | General Construction | 1,136 | ||
| 3 | Paint - Plaster | 859 | ||
| 4 | Plumbing | 843 | ||
| 5 | Noise - Residential | 745 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Heating | 3,455 |
| 2 | General Construction | 1,123 | ||
| 3 | Plumbing | 1,072 | ||
| 4 | Paint - Plaster | 782 | ||
| 5 | Noise - Residential | 579 | ||
| Brooklyn | East New York, Starrett City | 1 | Heating | 1,570 |
| 2 | General Construction | 1,091 | ||
| 3 | Plumbing | 934 | ||
| 4 | Noise - Residential | 673 | ||
| 5 | Paint - Plaster | 646 | ||
| Brooklyn | Flatbush, Midwood | 1 | Heating | 2,534 |
| 2 | General Construction | 1,193 | ||
| 3 | Plumbing | 1,044 | ||
| 4 | Paint - Plaster | 923 | ||
| 5 | Noise - Residential | 917 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Heating | 325 |
| 2 | Street Light Condition | 293 | ||
| 3 | General Construction | 239 | ||
| 4 | Paint - Plaster | 203 | ||
| 5 | Water System | 200 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Heating | 984 |
| 2 | Blocked Driveway | 357 | ||
| 3 | Noise - Residential | 315 | ||
| 4 | Plumbing | 262 | ||
| 5 | Paint - Plaster | 252 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Heating | 633 |
| 2 | General Construction | 409 | ||
| 3 | Street Light Condition | 325 | ||
| 4 | Paint - Plaster | 318 | ||
| 5 | Plumbing | 285 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Heating | 740 |
| 2 | Noise - Residential | 570 | ||
| 3 | Noise - Commercial | 493 | ||
| 4 | General Construction | 443 | ||
| 5 | Street Light Condition | 299 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 690 |
| 2 | Street Light Condition | 231 | ||
| 3 | Taxi Complaint | 177 | ||
| 4 | Broken Muni Meter | 150 | ||
| 5 | Traffic Signal Condition | 137 | ||
| Manhattan | Central Harlem | 1 | Heating | 1,995 |
| 2 | Noise - Residential | 937 | ||
| 3 | General Construction | 931 | ||
| 4 | Plumbing | 750 | ||
| 5 | Paint - Plaster | 634 | ||
| Manhattan | Chelsea, Clinton | 1 | Heating | 858 |
| 2 | Noise | 468 | ||
| 3 | Taxi Complaint | 435 | ||
| 4 | Noise - Residential | 379 | ||
| 5 | Noise - Commercial | 254 | ||
| Manhattan | East Harlem | 1 | Heating | 901 |
| 2 | Noise - Residential | 713 | ||
| 3 | General Construction | 593 | ||
| 4 | Plumbing | 394 | ||
| 5 | Nonconst | 277 | ||
| Manhattan | Greenwich Village, Soho | 1 | Heating | 553 |
| 2 | Noise | 402 | ||
| 3 | Noise - Commercial | 360 | ||
| 4 | Taxi Complaint | 340 | ||
| 5 | Noise - Residential | 298 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Heating | 1,013 |
| 2 | Noise - Residential | 844 | ||
| 3 | Noise - Commercial | 503 | ||
| 4 | Noise | 317 | ||
| 5 | Taxi Complaint | 274 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Heating | 2,076 |
| 2 | General Construction | 852 | ||
| 3 | Noise - Residential | 801 | ||
| 4 | Plumbing | 579 | ||
| 5 | Paint - Plaster | 569 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 867 |
| 2 | Taxi Complaint | 589 | ||
| 3 | Noise | 503 | ||
| 4 | Heating | 306 | ||
| 5 | Consumer Complaint | 278 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Boilers | 1 |
| 2 | Damaged Tree | 1 | ||
| 3 | Lead | 1 | ||
| 4 | Noise | 1 | ||
| 5 | Overgrown Tree/Branches | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Heating | 568 |
| 2 | Noise | 414 | ||
| 3 | Taxi Complaint | 301 | ||
| 4 | Broken Muni Meter | 293 | ||
| 5 | Noise - Residential | 283 | ||
| Manhattan | Upper East Side | 1 | Heating | 841 |
| 2 | Noise | 600 | ||
| 3 | Noise - Residential | 414 | ||
| 4 | General Construction | 357 | ||
| 5 | Taxi Complaint | 349 | ||
| Manhattan | Washington Heights, Inwood | 1 | Heating | 5,513 |
| 2 | General Construction | 1,774 | ||
| 3 | Noise - Residential | 1,572 | ||
| 4 | Plumbing | 1,387 | ||
| 5 | Paint - Plaster | 1,385 | ||
| Manhattan | West Side, Upper West Side | 1 | Heating | 1,292 |
| 2 | Noise - Residential | 573 | ||
| 3 | Noise | 366 | ||
| 4 | General Construction | 296 | ||
| 5 | Scrie | 282 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Heating | 1,060 |
| 2 | Blocked Driveway | 619 | ||
| 3 | Noise - Residential | 618 | ||
| 4 | General Construction | 306 | ||
| 5 | Traffic Signal Condition | 288 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Street Light Condition | 381 |
| 2 | Water System | 197 | ||
| 3 | Sewer | 150 | ||
| 4 | Missed Collection (All Materials) | 146 | ||
| 5 | Construction | 142 | ||
| Queens | Elmhurst, South Corona | 1 | Heating | 924 |
| 2 | Blocked Driveway | 413 | ||
| 3 | Noise - Residential | 352 | ||
| 4 | Plumbing | 291 | ||
| 5 | Water System | 252 | ||
| Queens | Flushing, Bay Terrace | 1 | Heating | 611 |
| 2 | Street Light Condition | 453 | ||
| 3 | Blocked Driveway | 435 | ||
| 4 | Noise - Residential | 343 | ||
| 5 | Water System | 326 | ||
| Queens | Forest Hills, Rego Park | 1 | Heating | 648 |
| 2 | Noise - Residential | 223 | ||
| 3 | Scrie | 216 | ||
| 4 | Blocked Driveway | 215 | ||
| 5 | Street Light Condition | 190 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Heating | 530 |
| 2 | Noise - Residential | 395 | ||
| 3 | Street Light Condition | 308 | ||
| 4 | Blocked Driveway | 264 | ||
| 5 | Dirty Conditions | 232 | ||
| Queens | Jackson Heights, North Corona | 1 | Heating | 719 |
| 2 | Noise - Residential | 434 | ||
| 3 | Blocked Driveway | 423 | ||
| 4 | General Construction | 272 | ||
| 5 | Plumbing | 260 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Heating | 1,088 |
| 2 | Sewer | 666 | ||
| 3 | General Construction | 581 | ||
| 4 | Plumbing | 548 | ||
| 5 | Dirty Conditions | 529 | ||
| Queens | Ozone Park, Howard Beach | 1 | Blocked Driveway | 346 |
| 2 | Heating | 340 | ||
| 3 | Building/Use | 319 | ||
| 4 | Street Light Condition | 272 | ||
| 5 | Water System | 252 | ||
| Queens | Queens Village, Rosedale | 1 | Street Light Condition | 466 |
| 2 | Sewer | 410 | ||
| 3 | Water System | 343 | ||
| 4 | Heating | 338 | ||
| 5 | Dirty Conditions | 255 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Heating | 662 |
| 2 | Blocked Driveway | 510 | ||
| 3 | Street Light Condition | 334 | ||
| 4 | Water System | 330 | ||
| 5 | General Construction | 326 | ||
| Queens | Sunnyside, Woodside | 1 | Heating | 696 |
| 2 | Noise - Residential | 353 | ||
| 3 | Blocked Driveway | 321 | ||
| 4 | Street Light Condition | 272 | ||
| 5 | Traffic Signal Condition | 206 | ||
| Queens | The Rockaways, Broad Channel | 1 | Heating | 939 |
| 2 | General Construction | 408 | ||
| 3 | Plumbing | 358 | ||
| 4 | Street Light Condition | 285 | ||
| 5 | Noise - Residential | 266 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Heating | 636 |
| 2 | Blocked Driveway | 467 | ||
| 3 | Noise - Residential | 378 | ||
| 4 | Building/Use | 363 | ||
| 5 | Street Light Condition | 256 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Light Condition | 380 |
| 2 | Water System | 378 | ||
| 3 | Missed Collection (All Materials) | 276 | ||
| 4 | Sewer | 231 | ||
| 5 | Street Condition | 179 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Heating | 502 |
| 2 | Noise - Residential | 474 | ||
| 3 | General Construction | 433 | ||
| 4 | Plumbing | 431 | ||
| 5 | Street Light Condition | 419 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Light Condition | 415 |
| 2 | Water System | 388 | ||
| 3 | Missed Collection (All Materials) | 329 | ||
| 4 | Illegal Parking | 283 | ||
| 5 | Street Condition | 253 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData