Summary

NYC 311 open data for 2012_Q1 contain a total of 442,895 service requests, consisting of 94,693 requests from the Bronx, 137,913 requests from Brooklyn, 90,701 requests from Manhattan, 91,757 requests from Queens, and 19,831 requests from Staten Island. The three most common complaint types were: Heating (n=74,474), General Construction (n=31,019), and Noise - Residential (n=28,623). City agencies with the highest number of service request assignments were: HPD (n=177,230), DOT (n=68,360), and NYPD (n=62,268). Overall, 81.8% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2012_Q1 Number of Service Requests
Total 442,895

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 94,693
Brooklyn 137,913
Manhattan 90,701
Queens 91,757
Staten Island 19,831
Unspecified 8,000

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
January 166,685
February 135,059
March 141,151

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 41,359
Monday 70,686
Tuesday 74,833
Wednesday 75,818
Thursday 72,360
Friday 67,082
Saturday 40,757

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Residential Building 176,017
(Missing / Not Applicable) 116,999
Street 30,104
Residential Building/House 26,043
Street/Sidewalk 24,888
Sidewalk 19,626
Other 18,188
Senior Address 8,018
Property Address 5,422
Club/Bar/Restaurant 3,471
N/A 3,302
Tenant Address 3,094
Restaurant/Bar/Deli/Bakery 2,074
3+ Family Apt. Building 2,013
1-, 2- And 3- Family Home 1,917
Lot 1,719

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 30
Online 30,573
Other 6,631
Phone 146,153
Unknown 259,508

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 177,230
DOT 68,360
NYPD 62,268
DEP 28,629
DSNY 24,978
DOB 22,855
DOF 19,001
DOHMH 10,167
DPR 9,203
TLC 5,263
DCA 4,812
DHS 3,306
DFTA 2,867
3-1-1 2,543
DOE 463
DOITT 294
HRA 240
EDC 208
NYCEM 208

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 87,298
Heating 74,474
General Construction 31,019
Noise - Residential 28,623
Plumbing 25,166
Street Light Condition 23,431
Paint - Plaster 21,386
Street Condition 18,641
Nonconst 14,439
Blocked Driveway 11,880
Traffic Signal Condition 10,830
Water System 9,562
Electric 8,391
General Construction/Plumbing 8,333
Noise 8,035
Dirty Conditions 7,594
Sewer 7,124
Illegal Parking 6,989
Building/Use 6,463
Scrie 5,943
Sanitation Condition 4,991
Noise - Commercial 4,934
Sidewalk Condition 4,582
Missed Collection (All Materials) 4,304
Rodent 4,236
Taxi Complaint 4,227

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Heating 4,478
2 General Construction 1,565
3 Plumbing 1,147
4 Noise - Residential 1,093
5 Paint - Plaster 1,017
Bronx East Tremont, Belmont 1 Heating 1,654
2 General Construction 859
3 Plumbing 663
4 Paint - Plaster 574
5 Noise - Residential 444
Bronx Highbridge, Concourse Village 1 Heating 3,725
2 General Construction 1,553
3 Plumbing 1,231
4 Paint - Plaster 1,228
5 Noise - Residential 1,022
Bronx Hunts Point, Longwood 1 Heating 1,032
2 General Construction 520
3 Plumbing 369
4 Paint - Plaster 311
5 Noise - Residential 283
Bronx Melrose, Mott Haven, Port Morris 1 Heating 1,120
2 Noise - Residential 631
3 General Construction 552
4 Plumbing 372
5 Paint - Plaster 332
Bronx Morrisania, Crotona Park East 1 Heating 1,034
2 General Construction 618
3 Noise - Residential 469
4 Plumbing 445
5 Paint - Plaster 421
Bronx Pelham Pkwy, Morris Park, Laconia 1 Heating 1,731
2 Noise - Residential 893
3 General Construction 490
4 Plumbing 458
5 Paint - Plaster 408
Bronx Riverdale, Kingsbridge, Marble Hill 1 Heating 1,378
2 Noise - Residential 517
3 General Construction 321
4 Street Condition 293
5 Plumbing 252
Bronx Soundview, Parkchester 1 Heating 1,952
2 Noise - Residential 884
3 General Construction 792
4 Plumbing 763
5 Paint - Plaster 630
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Heating 795
2 Street Light Condition 361
3 General Construction 258
4 Noise - Residential 257
5 Paint - Plaster 172
Bronx University Hts., Fordham, Mt. Hope 1 Heating 3,327
2 General Construction 1,496
3 Plumbing 1,195
4 Noise - Residential 1,107
5 Paint - Plaster 970
Bronx Wakefield, Williamsbridge 1 Heating 2,137
2 General Construction 804
3 Plumbing 605
4 Noise - Residential 544
5 Paint - Plaster 526

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Heating 854
2 Blocked Driveway 297
3 Sidewalk Condition 205
4 Noise - Residential 199
5 General Construction 197
Brooklyn Bedford Stuyvesant 1 Heating 2,321
2 General Construction 1,206
3 Plumbing 889
4 Paint - Plaster 755
5 Nonconst 672
Brooklyn Bensonhurst, Bath Beach 1 Heating 971
2 Blocked Driveway 507
3 Noise - Residential 376
4 General Construction 364
5 Plumbing 306
Brooklyn Borough Park, Ocean Parkway 1 Heating 807
2 Blocked Driveway 462
3 General Construction 377
4 Illegal Parking 375
5 Paint - Plaster 306
Brooklyn Brooklyn Heights, Fort Greene 1 Heating 589
2 Noise - Residential 458
3 Noise 336
4 General Construction 329
5 Street Light Condition 241
Brooklyn Brownsville, Ocean Hill 1 Heating 822
2 General Construction 540
3 Noise - Residential 450
4 Plumbing 383
5 Paint - Plaster 292
Brooklyn Bushwick 1 Heating 1,307
2 General Construction 871
3 Plumbing 659
4 Nonconst 590
5 Paint - Plaster 577
Brooklyn Canarsie, Flatlands 1 Heating 675
2 Blocked Driveway 491
3 Noise - Residential 415
4 General Construction 312
5 Plumbing 294
Brooklyn Coney Island, Brighton Beach 1 Heating 387
2 Noise - Residential 293
3 General Construction 190
4 Plumbing 172
5 Paint - Plaster 108
Brooklyn Crown Heights North 1 Heating 2,057
2 General Construction 1,119
3 Plumbing 795
4 Paint - Plaster 747
5 Noise - Residential 506
Brooklyn Crown Heights South, Wingate 1 Heating 2,429
2 General Construction 1,136
3 Paint - Plaster 859
4 Plumbing 843
5 Noise - Residential 745
Brooklyn East Flatbush, Rugby, Farragut 1 Heating 3,455
2 General Construction 1,123
3 Plumbing 1,072
4 Paint - Plaster 782
5 Noise - Residential 579
Brooklyn East New York, Starrett City 1 Heating 1,570
2 General Construction 1,091
3 Plumbing 934
4 Noise - Residential 673
5 Paint - Plaster 646
Brooklyn Flatbush, Midwood 1 Heating 2,534
2 General Construction 1,193
3 Plumbing 1,044
4 Paint - Plaster 923
5 Noise - Residential 917
Brooklyn Park Slope, Carroll Gardens 1 Heating 325
2 Street Light Condition 293
3 General Construction 239
4 Paint - Plaster 203
5 Water System 200
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Heating 984
2 Blocked Driveway 357
3 Noise - Residential 315
4 Plumbing 262
5 Paint - Plaster 252
Brooklyn Sunset Park, Windsor Terrace 1 Heating 633
2 General Construction 409
3 Street Light Condition 325
4 Paint - Plaster 318
5 Plumbing 285
Brooklyn Williamsburg, Greenpoint 1 Heating 740
2 Noise - Residential 570
3 Noise - Commercial 493
4 General Construction 443
5 Street Light Condition 299

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 690
2 Street Light Condition 231
3 Taxi Complaint 177
4 Broken Muni Meter 150
5 Traffic Signal Condition 137
Manhattan Central Harlem 1 Heating 1,995
2 Noise - Residential 937
3 General Construction 931
4 Plumbing 750
5 Paint - Plaster 634
Manhattan Chelsea, Clinton 1 Heating 858
2 Noise 468
3 Taxi Complaint 435
4 Noise - Residential 379
5 Noise - Commercial 254
Manhattan East Harlem 1 Heating 901
2 Noise - Residential 713
3 General Construction 593
4 Plumbing 394
5 Nonconst 277
Manhattan Greenwich Village, Soho 1 Heating 553
2 Noise 402
3 Noise - Commercial 360
4 Taxi Complaint 340
5 Noise - Residential 298
Manhattan Lower East Side, Chinatown 1 Heating 1,013
2 Noise - Residential 844
3 Noise - Commercial 503
4 Noise 317
5 Taxi Complaint 274
Manhattan Manhattanville, Hamilton Heights 1 Heating 2,076
2 General Construction 852
3 Noise - Residential 801
4 Plumbing 579
5 Paint - Plaster 569
Manhattan Midtown Business District 1 Broken Muni Meter 867
2 Taxi Complaint 589
3 Noise 503
4 Heating 306
5 Consumer Complaint 278
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Boilers 1
2 Damaged Tree 1
3 Lead 1
4 Noise 1
5 Overgrown Tree/Branches 1
Manhattan Stuyvesant Town, Turtle Bay 1 Heating 568
2 Noise 414
3 Taxi Complaint 301
4 Broken Muni Meter 293
5 Noise - Residential 283
Manhattan Upper East Side 1 Heating 841
2 Noise 600
3 Noise - Residential 414
4 General Construction 357
5 Taxi Complaint 349
Manhattan Washington Heights, Inwood 1 Heating 5,513
2 General Construction 1,774
3 Noise - Residential 1,572
4 Plumbing 1,387
5 Paint - Plaster 1,385
Manhattan West Side, Upper West Side 1 Heating 1,292
2 Noise - Residential 573
3 Noise 366
4 General Construction 296
5 Scrie 282

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Heating 1,060
2 Blocked Driveway 619
3 Noise - Residential 618
4 General Construction 306
5 Traffic Signal Condition 288
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 381
2 Water System 197
3 Sewer 150
4 Missed Collection (All Materials) 146
5 Construction 142
Queens Elmhurst, South Corona 1 Heating 924
2 Blocked Driveway 413
3 Noise - Residential 352
4 Plumbing 291
5 Water System 252
Queens Flushing, Bay Terrace 1 Heating 611
2 Street Light Condition 453
3 Blocked Driveway 435
4 Noise - Residential 343
5 Water System 326
Queens Forest Hills, Rego Park 1 Heating 648
2 Noise - Residential 223
3 Scrie 216
4 Blocked Driveway 215
5 Street Light Condition 190
Queens Fresh Meadows, Briarwood 1 Heating 530
2 Noise - Residential 395
3 Street Light Condition 308
4 Blocked Driveway 264
5 Dirty Conditions 232
Queens Jackson Heights, North Corona 1 Heating 719
2 Noise - Residential 434
3 Blocked Driveway 423
4 General Construction 272
5 Plumbing 260
Queens Jamaica, St. Albans, Hollis 1 Heating 1,088
2 Sewer 666
3 General Construction 581
4 Plumbing 548
5 Dirty Conditions 529
Queens Ozone Park, Howard Beach 1 Blocked Driveway 346
2 Heating 340
3 Building/Use 319
4 Street Light Condition 272
5 Water System 252
Queens Queens Village, Rosedale 1 Street Light Condition 466
2 Sewer 410
3 Water System 343
4 Heating 338
5 Dirty Conditions 255
Queens Ridgewood, Glendale, Maspeth 1 Heating 662
2 Blocked Driveway 510
3 Street Light Condition 334
4 Water System 330
5 General Construction 326
Queens Sunnyside, Woodside 1 Heating 696
2 Noise - Residential 353
3 Blocked Driveway 321
4 Street Light Condition 272
5 Traffic Signal Condition 206
Queens The Rockaways, Broad Channel 1 Heating 939
2 General Construction 408
3 Plumbing 358
4 Street Light Condition 285
5 Noise - Residential 266
Queens Woodhaven, Richmond Hill 1 Heating 636
2 Blocked Driveway 467
3 Noise - Residential 378
4 Building/Use 363
5 Street Light Condition 256

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 380
2 Water System 378
3 Missed Collection (All Materials) 276
4 Sewer 231
5 Street Condition 179
Staten Island Stapleton, Port Richmond 1 Heating 502
2 Noise - Residential 474
3 General Construction 433
4 Plumbing 431
5 Street Light Condition 419
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 415
2 Water System 388
3 Missed Collection (All Materials) 329
4 Illegal Parking 283
5 Street Condition 253

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData