Summary

NYC 311 open data for 2011_Q3 contain a total of 477,580 service requests, consisting of 88,662 requests from the Bronx, 151,710 requests from Brooklyn, 85,674 requests from Manhattan, 116,086 requests from Queens, and 27,243 requests from Staten Island. The three most common complaint types were: General Construction (n=33,501), Plumbing (n=31,908), and Paint - Plaster (n=27,373). City agencies with the highest number of service request assignments were: HPD (n=132,244), DOT (n=71,409), and NYPD (n=70,026). Overall, 78.7% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2011_Q3 Number of Service Requests
Total 477,580

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 88,662
Brooklyn 151,710
Manhattan 85,674
Queens 116,086
Staten Island 27,243
Unspecified 8,205

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
July 155,022
August 166,131
September 156,427

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 40,407
Monday 77,821
Tuesday 85,115
Wednesday 78,860
Thursday 79,986
Friday 73,454
Saturday 41,937

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 132,231
Residential Building 130,986
Street 62,921
Street/Sidewalk 38,585
Residential Building/House 26,888
Sidewalk 24,435
Other 24,312
Tenant Address 7,130
Senior Address 6,448
Property Address 6,062
Park 4,125
N/A 2,965
Club/Bar/Restaurant 2,964
Lot 2,791
1-2 Family Dwelling 2,395
3+ Family Apt. Building 2,342

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Mobile 2
Online 21,056
Other 15,473
Phone 189,904
Unknown 251,145

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 132,244
DOT 71,409
NYPD 70,026
DEP 53,284
DPR 36,981
DSNY 33,501
DOB 25,287
DOF 15,495
DOHMH 12,203
DHS 7,150
DCA 5,614
TLC 5,463
3-1-1 4,530
DFTA 2,805
NYCEM 768
DOE 362
DOITT 275
EDC 183

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 117,741
General Construction 33,501
Plumbing 31,908
Paint - Plaster 27,373
Noise - Residential 25,958
Street Light Condition 25,669
Water System 24,639
Street Condition 19,473
Nonconst 19,162
Damaged Tree 18,559
Sewer 16,648
Blocked Driveway 11,040
Traffic Signal Condition 10,855
Dirty Conditions 10,189
General Construction/Plumbing 10,145
Electric 10,059
Illegal Parking 8,077
Sanitation Condition 7,674
Noise 7,551
Noise - Street/Sidewalk 7,256
Building/Use 7,041
Rodent 6,434
Heating 5,875
Overgrown Tree/Branches 5,543
Sidewalk Condition 4,660
Taxi Complaint 4,550

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 General Construction 1,470
2 Paint - Plaster 1,436
3 Plumbing 1,425
4 Nonconst 800
5 Water System 760
Bronx East Tremont, Belmont 1 General Construction 803
2 Plumbing 723
3 Paint - Plaster 688
4 Nonconst 464
5 Noise - Residential 365
Bronx Highbridge, Concourse Village 1 General Construction 1,599
2 Plumbing 1,516
3 Paint - Plaster 1,388
4 Water System 998
5 Nonconst 761
Bronx Hunts Point, Longwood 1 General Construction 404
2 Plumbing 395
3 Paint - Plaster 314
4 Nonconst 231
5 Water System 205
Bronx Melrose, Mott Haven, Port Morris 1 General Construction 461
2 Plumbing 409
3 Paint - Plaster 394
4 Nonconst 279
5 Noise - Residential 260
Bronx Morrisania, Crotona Park East 1 General Construction 549
2 Plumbing 494
3 Paint - Plaster 384
4 Nonconst 336
5 Noise - Residential 236
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 805
2 General Construction 666
3 Paint - Plaster 588
4 Plumbing 537
5 Nonconst 344
Bronx Riverdale, Kingsbridge, Marble Hill 1 Water System 481
2 General Construction 450
3 Paint - Plaster 431
4 Plumbing 409
5 Noise - Residential 313
Bronx Soundview, Parkchester 1 General Construction 960
2 Plumbing 898
3 Paint - Plaster 749
4 Noise - Residential 694
5 Water System 687
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 449
2 Noise - Residential 224
3 Damaged Tree 213
4 General Construction 206
5 Sewer 201
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,395
2 Plumbing 1,328
3 Paint - Plaster 1,207
4 Water System 844
5 Nonconst 757
Bronx Wakefield, Williamsbridge 1 Noise - Residential 924
2 General Construction 905
3 Plumbing 819
4 Water System 710
5 Paint - Plaster 689

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Plumbing 316
2 General Construction 314
3 Damaged Tree 299
4 Street Condition 259
5 Blocked Driveway 252
Brooklyn Bedford Stuyvesant 1 General Construction 1,362
2 Plumbing 1,132
3 Paint - Plaster 1,052
4 Nonconst 933
5 Noise - Residential 750
Brooklyn Bensonhurst, Bath Beach 1 Plumbing 456
2 Paint - Plaster 406
3 Blocked Driveway 378
4 General Construction 338
5 Damaged Tree 316
Brooklyn Borough Park, Ocean Parkway 1 General Construction 676
2 Plumbing 644
3 Paint - Plaster 580
4 Damaged Tree 521
5 Street Condition 452
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 478
2 Noise 324
3 Water System 319
4 Street Light Condition 250
5 General Construction 230
Brooklyn Brownsville, Ocean Hill 1 General Construction 696
2 Plumbing 605
3 Paint - Plaster 434
4 Noise - Residential 427
5 Nonconst 328
Brooklyn Bushwick 1 General Construction 1,110
2 Plumbing 869
3 Paint - Plaster 849
4 Nonconst 740
5 Water System 698
Brooklyn Canarsie, Flatlands 1 Sewer 1,273
2 Noise - Residential 807
3 Damaged Tree 748
4 Blocked Driveway 497
5 Plumbing 370
Brooklyn Coney Island, Brighton Beach 1 Plumbing 293
2 Sewer 258
3 General Construction 245
4 Noise - Residential 238
5 Paint - Plaster 204
Brooklyn Crown Heights North 1 General Construction 1,167
2 Plumbing 965
3 Paint - Plaster 950
4 Nonconst 572
5 Noise - Residential 556
Brooklyn Crown Heights South, Wingate 1 General Construction 1,142
2 Plumbing 1,004
3 Paint - Plaster 1,002
4 Noise - Residential 561
5 Nonconst 557
Brooklyn East Flatbush, Rugby, Farragut 1 Plumbing 1,253
2 General Construction 1,206
3 Paint - Plaster 1,018
4 Noise - Residential 906
5 Nonconst 707
Brooklyn East New York, Starrett City 1 Water System 1,138
2 General Construction 1,056
3 Plumbing 1,042
4 Noise - Residential 1,001
5 Paint - Plaster 819
Brooklyn Flatbush, Midwood 1 General Construction 1,451
2 Plumbing 1,357
3 Paint - Plaster 1,285
4 Nonconst 814
5 Noise - Residential 683
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 333
2 Water System 315
3 Noise 253
4 Street Condition 235
5 Damaged Tree 227
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Damaged Tree 489
2 Plumbing 467
3 Paint - Plaster 404
4 Sewer 401
5 General Construction 353
Brooklyn Sunset Park, Windsor Terrace 1 General Construction 372
2 Water System 323
3 Plumbing 304
4 Paint - Plaster 289
5 Noise - Residential 280
Brooklyn Williamsburg, Greenpoint 1 General Construction 610
2 Water System 576
3 Plumbing 493
4 Noise - Residential 433
5 Paint - Plaster 391

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 357
2 Taxi Complaint 247
3 Street Condition 213
4 Street Light Condition 210
5 Broken Muni Meter 201
Manhattan Central Harlem 1 General Construction 854
2 Plumbing 701
3 Noise - Residential 700
4 Paint - Plaster 626
5 Nonconst 449
Manhattan Chelsea, Clinton 1 Taxi Complaint 442
2 Noise 378
3 Noise - Residential 325
4 Plumbing 283
5 General Construction 262
Manhattan East Harlem 1 General Construction 480
2 Plumbing 456
3 Noise - Residential 400
4 Paint - Plaster 369
5 Nonconst 300
Manhattan Greenwich Village, Soho 1 Taxi Complaint 349
2 Noise - Street/Sidewalk 347
3 Noise 335
4 Noise - Commercial 328
5 General Construction 250
Manhattan Lower East Side, Chinatown 1 Noise - Residential 459
2 Plumbing 349
3 Broken Muni Meter 327
4 General Construction 326
5 Paint - Plaster 318
Manhattan Manhattanville, Hamilton Heights 1 General Construction 753
2 Water System 630
3 Plumbing 618
4 Paint - Plaster 581
5 Nonconst 466
Manhattan Midtown Business District 1 Broken Muni Meter 789
2 Taxi Complaint 659
3 Noise 325
4 Noise - Street/Sidewalk 302
5 Consumer Complaint 271
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Street Condition 2
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 429
2 Taxi Complaint 335
3 Broken Muni Meter 328
4 Street Condition 204
5 Plumbing 172
Manhattan Upper East Side 1 General Construction 399
2 Plumbing 396
3 Noise 351
4 Taxi Complaint 339
5 Broken Muni Meter 330
Manhattan Washington Heights, Inwood 1 General Construction 1,975
2 Water System 1,913
3 Paint - Plaster 1,793
4 Plumbing 1,781
5 Noise - Residential 876
Manhattan West Side, Upper West Side 1 Noise 626
2 General Construction 438
3 Plumbing 386
4 Noise - Residential 369
5 Paint - Plaster 334

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 461
2 Noise - Residential 391
3 General Construction 373
4 Paint - Plaster 344
5 Damaged Tree 334
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 972
2 Street Light Condition 628
3 Sewer 328
4 Street Condition 280
5 Overgrown Tree/Branches 238
Queens Elmhurst, South Corona 1 Graffiti 445
2 Noise - Residential 398
3 Blocked Driveway 353
4 Water System 274
5 Plumbing 272
Queens Flushing, Bay Terrace 1 Damaged Tree 1,024
2 Street Light Condition 643
3 Sewer 452
4 Blocked Driveway 448
5 Street Condition 412
Queens Forest Hills, Rego Park 1 Damaged Tree 262
2 Plumbing 248
3 Street Light Condition 235
4 Paint - Plaster 222
5 General Construction 199
Queens Fresh Meadows, Briarwood 1 Damaged Tree 861
2 Street Light Condition 375
3 Street Condition 343
4 Water System 331
5 Sewer 297
Queens Jackson Heights, North Corona 1 Noise - Residential 543
2 Water System 473
3 Blocked Driveway 385
4 Plumbing 385
5 Graffiti 347
Queens Jamaica, St. Albans, Hollis 1 Damaged Tree 1,033
2 Sewer 990
3 Noise - Residential 973
4 Dirty Conditions 915
5 Water System 735
Queens Ozone Park, Howard Beach 1 Damaged Tree 898
2 Noise - Residential 693
3 Sewer 507
4 Building/Use 460
5 Water System 372
Queens Queens Village, Rosedale 1 Damaged Tree 1,896
2 Street Light Condition 730
3 Sewer 588
4 Water System 544
5 Noise - Residential 453
Queens Ridgewood, Glendale, Maspeth 1 Damaged Tree 633
2 Blocked Driveway 548
3 Sewer 520
4 Street Light Condition 432
5 Water System 395
Queens Sunnyside, Woodside 1 Noise - Residential 334
2 Street Light Condition 316
3 Sewer 313
4 Plumbing 268
5 Blocked Driveway 264
Queens The Rockaways, Broad Channel 1 Sewer 547
2 General Construction 499
3 Plumbing 467
4 Paint - Plaster 341
5 Noise - Residential 321
Queens Woodhaven, Richmond Hill 1 Noise - Residential 686
2 Water System 596
3 Damaged Tree 594
4 Blocked Driveway 463
5 Building/Use 420

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Sewer 1,078
2 Damaged Tree 613
3 Street Light Condition 449
4 Street Condition 349
5 Water System 305
Staten Island Stapleton, Port Richmond 1 Sewer 1,073
2 General Construction 737
3 Damaged Tree 645
4 Street Light Condition 637
5 Plumbing 626
Staten Island Tottenville, Woodrow, Great Kills 1 Damaged Tree 1,119
2 Sewer 804
3 Street Light Condition 503
4 Water System 369
5 Street Condition 354

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData