NYC 311 open data for 2011_Q3 contain a total of 477,580 service requests, consisting of 88,662 requests from the Bronx, 151,710 requests from Brooklyn, 85,674 requests from Manhattan, 116,086 requests from Queens, and 27,243 requests from Staten Island. The three most common complaint types were: General Construction (n=33,501), Plumbing (n=31,908), and Paint - Plaster (n=27,373). City agencies with the highest number of service request assignments were: HPD (n=132,244), DOT (n=71,409), and NYPD (n=70,026). Overall, 78.7% of service requests were closed on or before their respective due dates.
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2011_Q3 | Number of Service Requests |
|---|---|
| Total | 477,580 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 88,662 |
| Brooklyn | 151,710 |
| Manhattan | 85,674 |
| Queens | 116,086 |
| Staten Island | 27,243 |
| Unspecified | 8,205 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| July | 155,022 |
| August | 166,131 |
| September | 156,427 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 40,407 |
| Monday | 77,821 |
| Tuesday | 85,115 |
| Wednesday | 78,860 |
| Thursday | 79,986 |
| Friday | 73,454 |
| Saturday | 41,937 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 132,231 |
| Residential Building | 130,986 |
| Street | 62,921 |
| Street/Sidewalk | 38,585 |
| Residential Building/House | 26,888 |
| Sidewalk | 24,435 |
| Other | 24,312 |
| Tenant Address | 7,130 |
| Senior Address | 6,448 |
| Property Address | 6,062 |
| Park | 4,125 |
| N/A | 2,965 |
| Club/Bar/Restaurant | 2,964 |
| Lot | 2,791 |
| 1-2 Family Dwelling | 2,395 |
| 3+ Family Apt. Building | 2,342 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Mobile | 2 |
| Online | 21,056 |
| Other | 15,473 |
| Phone | 189,904 |
| Unknown | 251,145 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 132,244 |
| DOT | 71,409 |
| NYPD | 70,026 |
| DEP | 53,284 |
| DPR | 36,981 |
| DSNY | 33,501 |
| DOB | 25,287 |
| DOF | 15,495 |
| DOHMH | 12,203 |
| DHS | 7,150 |
| DCA | 5,614 |
| TLC | 5,463 |
| 3-1-1 | 4,530 |
| DFTA | 2,805 |
| NYCEM | 768 |
| DOE | 362 |
| DOITT | 275 |
| EDC | 183 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 117,741 |
| General Construction | 33,501 |
| Plumbing | 31,908 |
| Paint - Plaster | 27,373 |
| Noise - Residential | 25,958 |
| Street Light Condition | 25,669 |
| Water System | 24,639 |
| Street Condition | 19,473 |
| Nonconst | 19,162 |
| Damaged Tree | 18,559 |
| Sewer | 16,648 |
| Blocked Driveway | 11,040 |
| Traffic Signal Condition | 10,855 |
| Dirty Conditions | 10,189 |
| General Construction/Plumbing | 10,145 |
| Electric | 10,059 |
| Illegal Parking | 8,077 |
| Sanitation Condition | 7,674 |
| Noise | 7,551 |
| Noise - Street/Sidewalk | 7,256 |
| Building/Use | 7,041 |
| Rodent | 6,434 |
| Heating | 5,875 |
| Overgrown Tree/Branches | 5,543 |
| Sidewalk Condition | 4,660 |
| Taxi Complaint | 4,550 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | General Construction | 1,470 |
| 2 | Paint - Plaster | 1,436 | ||
| 3 | Plumbing | 1,425 | ||
| 4 | Nonconst | 800 | ||
| 5 | Water System | 760 | ||
| Bronx | East Tremont, Belmont | 1 | General Construction | 803 |
| 2 | Plumbing | 723 | ||
| 3 | Paint - Plaster | 688 | ||
| 4 | Nonconst | 464 | ||
| 5 | Noise - Residential | 365 | ||
| Bronx | Highbridge, Concourse Village | 1 | General Construction | 1,599 |
| 2 | Plumbing | 1,516 | ||
| 3 | Paint - Plaster | 1,388 | ||
| 4 | Water System | 998 | ||
| 5 | Nonconst | 761 | ||
| Bronx | Hunts Point, Longwood | 1 | General Construction | 404 |
| 2 | Plumbing | 395 | ||
| 3 | Paint - Plaster | 314 | ||
| 4 | Nonconst | 231 | ||
| 5 | Water System | 205 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | General Construction | 461 |
| 2 | Plumbing | 409 | ||
| 3 | Paint - Plaster | 394 | ||
| 4 | Nonconst | 279 | ||
| 5 | Noise - Residential | 260 | ||
| Bronx | Morrisania, Crotona Park East | 1 | General Construction | 549 |
| 2 | Plumbing | 494 | ||
| 3 | Paint - Plaster | 384 | ||
| 4 | Nonconst | 336 | ||
| 5 | Noise - Residential | 236 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 805 |
| 2 | General Construction | 666 | ||
| 3 | Paint - Plaster | 588 | ||
| 4 | Plumbing | 537 | ||
| 5 | Nonconst | 344 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Water System | 481 |
| 2 | General Construction | 450 | ||
| 3 | Paint - Plaster | 431 | ||
| 4 | Plumbing | 409 | ||
| 5 | Noise - Residential | 313 | ||
| Bronx | Soundview, Parkchester | 1 | General Construction | 960 |
| 2 | Plumbing | 898 | ||
| 3 | Paint - Plaster | 749 | ||
| 4 | Noise - Residential | 694 | ||
| 5 | Water System | 687 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Light Condition | 449 |
| 2 | Noise - Residential | 224 | ||
| 3 | Damaged Tree | 213 | ||
| 4 | General Construction | 206 | ||
| 5 | Sewer | 201 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | General Construction | 1,395 |
| 2 | Plumbing | 1,328 | ||
| 3 | Paint - Plaster | 1,207 | ||
| 4 | Water System | 844 | ||
| 5 | Nonconst | 757 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 924 |
| 2 | General Construction | 905 | ||
| 3 | Plumbing | 819 | ||
| 4 | Water System | 710 | ||
| 5 | Paint - Plaster | 689 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Plumbing | 316 |
| 2 | General Construction | 314 | ||
| 3 | Damaged Tree | 299 | ||
| 4 | Street Condition | 259 | ||
| 5 | Blocked Driveway | 252 | ||
| Brooklyn | Bedford Stuyvesant | 1 | General Construction | 1,362 |
| 2 | Plumbing | 1,132 | ||
| 3 | Paint - Plaster | 1,052 | ||
| 4 | Nonconst | 933 | ||
| 5 | Noise - Residential | 750 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Plumbing | 456 |
| 2 | Paint - Plaster | 406 | ||
| 3 | Blocked Driveway | 378 | ||
| 4 | General Construction | 338 | ||
| 5 | Damaged Tree | 316 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | General Construction | 676 |
| 2 | Plumbing | 644 | ||
| 3 | Paint - Plaster | 580 | ||
| 4 | Damaged Tree | 521 | ||
| 5 | Street Condition | 452 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 478 |
| 2 | Noise | 324 | ||
| 3 | Water System | 319 | ||
| 4 | Street Light Condition | 250 | ||
| 5 | General Construction | 230 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | General Construction | 696 |
| 2 | Plumbing | 605 | ||
| 3 | Paint - Plaster | 434 | ||
| 4 | Noise - Residential | 427 | ||
| 5 | Nonconst | 328 | ||
| Brooklyn | Bushwick | 1 | General Construction | 1,110 |
| 2 | Plumbing | 869 | ||
| 3 | Paint - Plaster | 849 | ||
| 4 | Nonconst | 740 | ||
| 5 | Water System | 698 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Sewer | 1,273 |
| 2 | Noise - Residential | 807 | ||
| 3 | Damaged Tree | 748 | ||
| 4 | Blocked Driveway | 497 | ||
| 5 | Plumbing | 370 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Plumbing | 293 |
| 2 | Sewer | 258 | ||
| 3 | General Construction | 245 | ||
| 4 | Noise - Residential | 238 | ||
| 5 | Paint - Plaster | 204 | ||
| Brooklyn | Crown Heights North | 1 | General Construction | 1,167 |
| 2 | Plumbing | 965 | ||
| 3 | Paint - Plaster | 950 | ||
| 4 | Nonconst | 572 | ||
| 5 | Noise - Residential | 556 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | General Construction | 1,142 |
| 2 | Plumbing | 1,004 | ||
| 3 | Paint - Plaster | 1,002 | ||
| 4 | Noise - Residential | 561 | ||
| 5 | Nonconst | 557 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Plumbing | 1,253 |
| 2 | General Construction | 1,206 | ||
| 3 | Paint - Plaster | 1,018 | ||
| 4 | Noise - Residential | 906 | ||
| 5 | Nonconst | 707 | ||
| Brooklyn | East New York, Starrett City | 1 | Water System | 1,138 |
| 2 | General Construction | 1,056 | ||
| 3 | Plumbing | 1,042 | ||
| 4 | Noise - Residential | 1,001 | ||
| 5 | Paint - Plaster | 819 | ||
| Brooklyn | Flatbush, Midwood | 1 | General Construction | 1,451 |
| 2 | Plumbing | 1,357 | ||
| 3 | Paint - Plaster | 1,285 | ||
| 4 | Nonconst | 814 | ||
| 5 | Noise - Residential | 683 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Street Light Condition | 333 |
| 2 | Water System | 315 | ||
| 3 | Noise | 253 | ||
| 4 | Street Condition | 235 | ||
| 5 | Damaged Tree | 227 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Damaged Tree | 489 |
| 2 | Plumbing | 467 | ||
| 3 | Paint - Plaster | 404 | ||
| 4 | Sewer | 401 | ||
| 5 | General Construction | 353 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | General Construction | 372 |
| 2 | Water System | 323 | ||
| 3 | Plumbing | 304 | ||
| 4 | Paint - Plaster | 289 | ||
| 5 | Noise - Residential | 280 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | General Construction | 610 |
| 2 | Water System | 576 | ||
| 3 | Plumbing | 493 | ||
| 4 | Noise - Residential | 433 | ||
| 5 | Paint - Plaster | 391 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Noise | 357 |
| 2 | Taxi Complaint | 247 | ||
| 3 | Street Condition | 213 | ||
| 4 | Street Light Condition | 210 | ||
| 5 | Broken Muni Meter | 201 | ||
| Manhattan | Central Harlem | 1 | General Construction | 854 |
| 2 | Plumbing | 701 | ||
| 3 | Noise - Residential | 700 | ||
| 4 | Paint - Plaster | 626 | ||
| 5 | Nonconst | 449 | ||
| Manhattan | Chelsea, Clinton | 1 | Taxi Complaint | 442 |
| 2 | Noise | 378 | ||
| 3 | Noise - Residential | 325 | ||
| 4 | Plumbing | 283 | ||
| 5 | General Construction | 262 | ||
| Manhattan | East Harlem | 1 | General Construction | 480 |
| 2 | Plumbing | 456 | ||
| 3 | Noise - Residential | 400 | ||
| 4 | Paint - Plaster | 369 | ||
| 5 | Nonconst | 300 | ||
| Manhattan | Greenwich Village, Soho | 1 | Taxi Complaint | 349 |
| 2 | Noise - Street/Sidewalk | 347 | ||
| 3 | Noise | 335 | ||
| 4 | Noise - Commercial | 328 | ||
| 5 | General Construction | 250 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 459 |
| 2 | Plumbing | 349 | ||
| 3 | Broken Muni Meter | 327 | ||
| 4 | General Construction | 326 | ||
| 5 | Paint - Plaster | 318 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | General Construction | 753 |
| 2 | Water System | 630 | ||
| 3 | Plumbing | 618 | ||
| 4 | Paint - Plaster | 581 | ||
| 5 | Nonconst | 466 | ||
| Manhattan | Midtown Business District | 1 | Broken Muni Meter | 789 |
| 2 | Taxi Complaint | 659 | ||
| 3 | Noise | 325 | ||
| 4 | Noise - Street/Sidewalk | 302 | ||
| 5 | Consumer Complaint | 271 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Street Condition | 2 |
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 429 |
| 2 | Taxi Complaint | 335 | ||
| 3 | Broken Muni Meter | 328 | ||
| 4 | Street Condition | 204 | ||
| 5 | Plumbing | 172 | ||
| Manhattan | Upper East Side | 1 | General Construction | 399 |
| 2 | Plumbing | 396 | ||
| 3 | Noise | 351 | ||
| 4 | Taxi Complaint | 339 | ||
| 5 | Broken Muni Meter | 330 | ||
| Manhattan | Washington Heights, Inwood | 1 | General Construction | 1,975 |
| 2 | Water System | 1,913 | ||
| 3 | Paint - Plaster | 1,793 | ||
| 4 | Plumbing | 1,781 | ||
| 5 | Noise - Residential | 876 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise | 626 |
| 2 | General Construction | 438 | ||
| 3 | Plumbing | 386 | ||
| 4 | Noise - Residential | 369 | ||
| 5 | Paint - Plaster | 334 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Blocked Driveway | 461 |
| 2 | Noise - Residential | 391 | ||
| 3 | General Construction | 373 | ||
| 4 | Paint - Plaster | 344 | ||
| 5 | Damaged Tree | 334 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Damaged Tree | 972 |
| 2 | Street Light Condition | 628 | ||
| 3 | Sewer | 328 | ||
| 4 | Street Condition | 280 | ||
| 5 | Overgrown Tree/Branches | 238 | ||
| Queens | Elmhurst, South Corona | 1 | Graffiti | 445 |
| 2 | Noise - Residential | 398 | ||
| 3 | Blocked Driveway | 353 | ||
| 4 | Water System | 274 | ||
| 5 | Plumbing | 272 | ||
| Queens | Flushing, Bay Terrace | 1 | Damaged Tree | 1,024 |
| 2 | Street Light Condition | 643 | ||
| 3 | Sewer | 452 | ||
| 4 | Blocked Driveway | 448 | ||
| 5 | Street Condition | 412 | ||
| Queens | Forest Hills, Rego Park | 1 | Damaged Tree | 262 |
| 2 | Plumbing | 248 | ||
| 3 | Street Light Condition | 235 | ||
| 4 | Paint - Plaster | 222 | ||
| 5 | General Construction | 199 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Damaged Tree | 861 |
| 2 | Street Light Condition | 375 | ||
| 3 | Street Condition | 343 | ||
| 4 | Water System | 331 | ||
| 5 | Sewer | 297 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 543 |
| 2 | Water System | 473 | ||
| 3 | Blocked Driveway | 385 | ||
| 4 | Plumbing | 385 | ||
| 5 | Graffiti | 347 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Damaged Tree | 1,033 |
| 2 | Sewer | 990 | ||
| 3 | Noise - Residential | 973 | ||
| 4 | Dirty Conditions | 915 | ||
| 5 | Water System | 735 | ||
| Queens | Ozone Park, Howard Beach | 1 | Damaged Tree | 898 |
| 2 | Noise - Residential | 693 | ||
| 3 | Sewer | 507 | ||
| 4 | Building/Use | 460 | ||
| 5 | Water System | 372 | ||
| Queens | Queens Village, Rosedale | 1 | Damaged Tree | 1,896 |
| 2 | Street Light Condition | 730 | ||
| 3 | Sewer | 588 | ||
| 4 | Water System | 544 | ||
| 5 | Noise - Residential | 453 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Damaged Tree | 633 |
| 2 | Blocked Driveway | 548 | ||
| 3 | Sewer | 520 | ||
| 4 | Street Light Condition | 432 | ||
| 5 | Water System | 395 | ||
| Queens | Sunnyside, Woodside | 1 | Noise - Residential | 334 |
| 2 | Street Light Condition | 316 | ||
| 3 | Sewer | 313 | ||
| 4 | Plumbing | 268 | ||
| 5 | Blocked Driveway | 264 | ||
| Queens | The Rockaways, Broad Channel | 1 | Sewer | 547 |
| 2 | General Construction | 499 | ||
| 3 | Plumbing | 467 | ||
| 4 | Paint - Plaster | 341 | ||
| 5 | Noise - Residential | 321 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 686 |
| 2 | Water System | 596 | ||
| 3 | Damaged Tree | 594 | ||
| 4 | Blocked Driveway | 463 | ||
| 5 | Building/Use | 420 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Sewer | 1,078 |
| 2 | Damaged Tree | 613 | ||
| 3 | Street Light Condition | 449 | ||
| 4 | Street Condition | 349 | ||
| 5 | Water System | 305 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Sewer | 1,073 |
| 2 | General Construction | 737 | ||
| 3 | Damaged Tree | 645 | ||
| 4 | Street Light Condition | 637 | ||
| 5 | Plumbing | 626 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Damaged Tree | 1,119 |
| 2 | Sewer | 804 | ||
| 3 | Street Light Condition | 503 | ||
| 4 | Water System | 369 | ||
| 5 | Street Condition | 354 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData