Summary

NYC 311 open data for 2011_Q2 contain a total of 447,822 service requests, consisting of 81,363 requests from the Bronx, 142,167 requests from Brooklyn, 87,288 requests from Manhattan, 104,022 requests from Queens, and 24,076 requests from Staten Island. The three most common complaint types were: General Construction (n=28,996), Noise - Residential (n=28,764), and Street Condition (n=28,596). City agencies with the highest number of service request assignments were: HPD (n=119,846), DOT (n=80,289), and NYPD (n=73,396). Overall, 77.7% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2011_Q2 Number of Service Requests
Total 447,822

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 81,363
Brooklyn 142,167
Manhattan 87,288
Queens 104,022
Staten Island 24,076
Unspecified 8,906

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
April 149,579
May 150,007
June 148,236

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 33,218
Monday 73,866
Tuesday 79,345
Wednesday 77,072
Thursday 71,023
Friday 70,471
Saturday 42,827

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 128,185
Residential Building 118,531
Street 50,609
Street/Sidewalk 36,706
Residential Building/House 29,748
Sidewalk 23,829
Other 22,164
Tenant Address 8,397
Senior Address 6,092
Property Address 4,987
Club/Bar/Restaurant 3,809
N/A 3,732
Park 3,684
Lot 2,752
3+ Family Apt. Building 2,339
1-2 Family Dwelling 2,258

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Online 16,152
Other 15,144
Phone 185,815
Unknown 230,711

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
HPD 119,846
DOT 80,289
NYPD 73,396
DEP 41,151
DSNY 32,649
DOB 25,675
DPR 22,470
DOF 14,874
DOHMH 12,558
DHS 8,416
DCA 5,820
TLC 5,789
DFTA 2,723
DOE 847
EDC 453
DOITT 387
NYCEM 373
3-1-1 106

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 115,704
General Construction 28,996
Noise - Residential 28,764
Street Condition 28,596
Street Light Condition 25,877
Plumbing 23,929
Paint - Plaster 20,799
Heating 18,145
Nonconst 15,744
Water System 15,023
Blocked Driveway 11,632
General Construction/Plumbing 11,214
Sewer 10,673
Dirty Conditions 9,958
Traffic Signal Condition 9,958
Noise 9,789
Illegal Parking 8,745
Electric 8,254
Building/Use 7,908
Rodent 6,779
Sanitation Condition 6,625
Noise - Street/Sidewalk 5,353
Noise - Commercial 4,927
Taxi Complaint 4,867
Missed Collection (All Materials) 4,820
Graffiti 4,743

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 General Construction 1,166
2 Plumbing 1,042
3 Paint - Plaster 1,014
4 Noise - Residential 955
5 Heating 869
Bronx East Tremont, Belmont 1 General Construction 667
2 Paint - Plaster 492
3 Noise - Residential 483
4 Plumbing 467
5 Heating 397
Bronx Highbridge, Concourse Village 1 General Construction 1,278
2 Paint - Plaster 1,029
3 Plumbing 939
4 Noise - Residential 788
5 Heating 696
Bronx Hunts Point, Longwood 1 General Construction 336
2 Plumbing 276
3 Noise - Residential 257
4 Paint - Plaster 233
5 Heating 212
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 370
2 General Construction 325
3 Plumbing 324
4 Paint - Plaster 289
5 Nonconst 215
Bronx Morrisania, Crotona Park East 1 General Construction 393
2 Noise - Residential 358
3 Plumbing 338
4 Heating 307
5 Paint - Plaster 307
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 738
2 General Construction 511
3 Plumbing 415
4 Paint - Plaster 351
5 Street Light Condition 329
Bronx Riverdale, Kingsbridge, Marble Hill 1 Street Condition 422
2 Noise - Residential 386
3 Plumbing 360
4 General Construction 330
5 Heating 324
Bronx Soundview, Parkchester 1 Noise - Residential 732
2 General Construction 731
3 Plumbing 627
4 Street Light Condition 527
5 Paint - Plaster 508
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 398
2 Noise - Residential 268
3 Water System 170
4 Blocked Driveway 163
5 Sewer 155
Bronx University Hts., Fordham, Mt. Hope 1 General Construction 1,177
2 Plumbing 1,017
3 Paint - Plaster 983
4 Noise - Residential 926
5 Heating 632
Bronx Wakefield, Williamsbridge 1 Noise - Residential 829
2 General Construction 701
3 Plumbing 602
4 Paint - Plaster 478
5 Nonconst 446

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Street Condition 283
2 Blocked Driveway 259
3 Noise - Residential 252
4 Heating 225
5 Street Light Condition 224
Brooklyn Bedford Stuyvesant 1 General Construction 1,170
2 Noise - Residential 738
3 Paint - Plaster 737
4 Plumbing 708
5 Nonconst 609
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 378
2 Heating 325
3 Noise - Residential 322
4 General Construction 293
5 Street Light Condition 273
Brooklyn Borough Park, Ocean Parkway 1 Blocked Driveway 395
2 Street Condition 373
3 Illegal Parking 338
4 General Construction 332
5 Street Light Condition 313
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 570
2 Noise 311
3 Street Light Condition 290
4 Street Condition 185
5 Taxi Complaint 162
Brooklyn Brownsville, Ocean Hill 1 General Construction 580
2 Plumbing 457
3 Noise - Residential 442
4 Nonconst 384
5 Paint - Plaster 378
Brooklyn Bushwick 1 General Construction 932
2 Paint - Plaster 771
3 Nonconst 641
4 Plumbing 609
5 Noise - Residential 584
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 494
2 Noise - Residential 482
3 Sewer 349
4 General Construction 292
5 Street Condition 285
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 301
2 General Construction 241
3 Plumbing 196
4 Paint - Plaster 164
5 Sewer 157
Brooklyn Crown Heights North 1 General Construction 949
2 Plumbing 723
3 Paint - Plaster 663
4 Noise - Residential 622
5 Nonconst 484
Brooklyn Crown Heights South, Wingate 1 General Construction 838
2 Plumbing 715
3 Paint - Plaster 689
4 Noise - Residential 599
5 Heating 518
Brooklyn East Flatbush, Rugby, Farragut 1 General Construction 1,340
2 Plumbing 1,231
3 Paint - Plaster 980
4 Noise - Residential 820
5 Nonconst 750
Brooklyn East New York, Starrett City 1 Noise - Residential 954
2 General Construction 866
3 Plumbing 651
4 Nonconst 490
5 Dhs Advantage -Landlord/Broker 468
Brooklyn Flatbush, Midwood 1 General Construction 1,161
2 Plumbing 979
3 Paint - Plaster 891
4 Noise - Residential 753
5 Nonconst 638
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 296
2 Noise 241
3 Street Condition 228
4 Noise - Helicopter 222
5 Water System 221
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Blocked Driveway 367
2 Noise - Residential 317
3 Heating 281
4 Illegal Parking 276
5 Sanitation Condition 249
Brooklyn Sunset Park, Windsor Terrace 1 General Construction 377
2 Street Light Condition 309
3 Street Condition 292
4 Noise 291
5 Plumbing 274
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 589
2 General Construction 535
3 Noise - Commercial 422
4 Nonconst 411
5 Plumbing 382

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 532
2 Taxi Complaint 247
3 Street Light Condition 237
4 Broken Muni Meter 208
5 Street Condition 188
Manhattan Central Harlem 1 Noise - Residential 913
2 General Construction 646
3 Heating 549
4 Plumbing 512
5 Paint - Plaster 459
Manhattan Chelsea, Clinton 1 Noise 484
2 Noise - Residential 460
3 Taxi Complaint 441
4 Street Condition 286
5 Heating 270
Manhattan East Harlem 1 Noise - Residential 749
2 General Construction 320
3 Plumbing 262
4 Heating 245
5 Street Condition 218
Manhattan Greenwich Village, Soho 1 Noise 561
2 Taxi Complaint 373
3 Noise - Commercial 361
4 Noise - Residential 345
5 Broken Muni Meter 321
Manhattan Lower East Side, Chinatown 1 Noise - Residential 541
2 Broken Muni Meter 379
3 Noise - Commercial 361
4 Heating 336
5 Noise 299
Manhattan Manhattanville, Hamilton Heights 1 General Construction 673
2 Noise - Residential 615
3 Heating 607
4 Paint - Plaster 566
5 Plumbing 503
Manhattan Midtown Business District 1 Taxi Complaint 688
2 Broken Muni Meter 513
3 Noise 386
4 Street Condition 293
5 Noise - Street/Sidewalk 289
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Street Condition 3
2 Overgrown Tree/Branches 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 429
2 Taxi Complaint 321
3 Street Condition 315
4 Broken Muni Meter 308
5 Noise - Residential 178
Manhattan Upper East Side 1 Noise 776
2 Street Condition 507
3 Taxi Complaint 472
4 Noise - Residential 317
5 Heating 291
Manhattan Washington Heights, Inwood 1 General Construction 1,547
2 Noise - Residential 1,217
3 Paint - Plaster 1,163
4 Plumbing 1,136
5 Water System 1,062
Manhattan West Side, Upper West Side 1 Noise - Residential 533
2 Noise 428
3 Street Condition 378
4 Broken Muni Meter 338
5 Taxi Complaint 321

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 575
2 Blocked Driveway 464
3 Street Light Condition 344
4 General Construction 306
5 Noise - Commercial 260
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 478
2 Sewer 300
3 Street Condition 262
4 Water System 250
5 Dead Tree 167
Queens Elmhurst, South Corona 1 Noise - Residential 388
2 Blocked Driveway 385
3 Plumbing 286
4 General Construction 233
5 Paint - Plaster 201
Queens Flushing, Bay Terrace 1 Street Light Condition 556
2 Water System 535
3 Street Condition 472
4 Noise - Residential 411
5 Blocked Driveway 407
Queens Forest Hills, Rego Park 1 Noise - Residential 235
2 Blocked Driveway 196
3 Street Light Condition 180
4 Sewer 134
5 Street Condition 131
Queens Fresh Meadows, Briarwood 1 Blocked Driveway 333
2 Noise - Residential 327
3 Street Light Condition 308
4 Street Condition 270
5 Water System 241
Queens Jackson Heights, North Corona 1 Noise - Residential 570
2 Blocked Driveway 422
3 Water System 351
4 General Construction 294
5 Street Light Condition 237
Queens Jamaica, St. Albans, Hollis 1 Sewer 894
2 Dirty Conditions 722
3 Noise - Residential 680
4 Street Light Condition 633
5 General Construction 549
Queens Ozone Park, Howard Beach 1 Noise - Residential 484
2 Building/Use 449
3 Blocked Driveway 358
4 Street Light Condition 358
5 Sewer 331
Queens Queens Village, Rosedale 1 Sewer 603
2 Street Light Condition 543
3 Dirty Conditions 398
4 Noise - Residential 364
5 Street Condition 337
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 598
2 Noise - Residential 425
3 Street Light Condition 420
4 Illegal Parking 374
5 Water System 371
Queens Sunnyside, Woodside 1 Noise - Residential 339
2 Blocked Driveway 288
3 Street Light Condition 252
4 Sewer 193
5 Plumbing 174
Queens The Rockaways, Broad Channel 1 Street Light Condition 318
2 Sewer 310
3 Noise - Residential 279
4 General Construction 278
5 Plumbing 256
Queens Woodhaven, Richmond Hill 1 Noise - Residential 624
2 Blocked Driveway 470
3 Building/Use 464
4 Dirty Conditions 364
5 Street Light Condition 310

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 415
2 Street Condition 396
3 Sewer 330
4 Missed Collection (All Materials) 322
5 Water System 282
Staten Island Stapleton, Port Richmond 1 Street Light Condition 553
2 Noise - Residential 512
3 General Construction 499
4 Sewer 475
5 Water System 397
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 543
2 Street Condition 482
3 Water System 457
4 Sewer 426
5 Illegal Parking 278

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData