Summary

NYC 311 open data for 2011_Q1 contain a total of 512,084 service requests, consisting of 60,299 requests from the Bronx, 107,658 requests from Brooklyn, 69,779 requests from Manhattan, 91,862 requests from Queens, and 23,760 requests from Staten Island. The three most common complaint types were: Heating (n=85,441), Street Condition (n=39,088), and General Construction (n=32,638). City agencies with the highest number of service request assignments were: HPD (n=200,616), DOT (n=95,304), and NYPD (n=67,001). Overall, 78.1% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2011_Q1 Number of Service Requests
Total 512,084

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 60,299
Brooklyn 107,658
Manhattan 69,779
Queens 91,862
Staten Island 23,760
Unspecified 158,726

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
January 177,269
February 163,957
March 170,858

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 44,188
Monday 86,317
Tuesday 91,050
Wednesday 86,931
Thursday 77,715
Friday 74,429
Saturday 51,454

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Residential Building 198,961
(Missing / Not Applicable) 129,797
Street 43,633
Street/Sidewalk 34,378
Residential Building/House 27,796
Sidewalk 24,224
Other 16,956
Tenant Address 8,855
Senior Address 6,106
Property Address 6,063
N/A 4,063
Club/Bar/Restaurant 3,283
Highway 2,343
3+ Family Apartment Building 2,131
Restaurant/Bar/Deli/Bakery 1,762
3+ Family Apt. Building 1,733

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Online 21,495
Other 16,511
Phone 173,403
Unknown 300,675

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
HPD 200,616
DOT 95,304
NYPD 67,001
DSNY 37,493
DEP 33,509
DOB 19,490
DOF 15,057
DOHMH 10,256
DHS 8,858
DPR 8,662
TLC 5,278
DCA 5,147
DFTA 3,141
DOE 1,086
3-1-1 386
NYCEM 313
DOITT 286
EDC 201

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 95,049
Heating 85,441
Street Condition 39,088
General Construction 32,638
Plumbing 30,001
Noise - Residential 27,209
Street Light Condition 25,415
Paint - Plaster 24,164
Blocked Driveway 16,188
Traffic Signal Condition 14,953
Nonconst 14,848
Snow 12,074
Water System 11,278
Sewer 10,425
Illegal Parking 9,788
Electric 9,079
Dirty Conditions 8,320
General Construction/Plumbing 8,279
Noise 5,817
Building/Use 5,713
Dhs Advantage - Tenant 5,154
Sanitation Condition 4,392
Missed Collection (All Materials) 4,381
Taxi Complaint 4,302
Noise - Commercial 4,107
Consumer Complaint 3,981

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,111
2 Heating 1,014
3 Plumbing 497
4 General Construction 489
5 Paint - Plaster 423
Bronx East Tremont, Belmont 1 Noise - Residential 493
2 Heating 312
3 Dhs Advantage - Tenant 206
4 General Construction 203
5 Paint - Plaster 179
Bronx Highbridge, Concourse Village 1 Noise - Residential 971
2 Heating 631
3 General Construction 439
4 Plumbing 384
5 Paint - Plaster 380
Bronx Hunts Point, Longwood 1 Noise - Residential 294
2 Street Light Condition 189
3 Heating 182
4 Dhs Advantage - Tenant 166
5 General Construction 133
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 504
2 Heating 184
3 Dhs Advantage - Tenant 166
4 General Construction 156
5 Plumbing 125
Bronx Morrisania, Crotona Park East 1 Noise - Residential 407
2 Heating 261
3 Dhs Advantage - Tenant 182
4 General Construction 143
5 Plumbing 127
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 750
2 Heating 430
3 Street Light Condition 328
4 Blocked Driveway 317
5 Snow 199
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 488
2 Heating 257
3 Street Condition 246
4 Snow 120
5 General Construction 115
Bronx Soundview, Parkchester 1 Noise - Residential 937
2 Street Light Condition 469
3 Heating 386
4 Blocked Driveway 316
5 General Construction 228
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 398
2 Blocked Driveway 256
3 Snow 222
4 Illegal Parking 178
5 Noise - Residential 175
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,053
2 Heating 734
3 General Construction 542
4 Plumbing 411
5 Paint - Plaster 379
Bronx Wakefield, Williamsbridge 1 Blocked Driveway 693
2 Noise - Residential 543
3 Heating 396
4 Water System 342
5 Dirty Conditions 314

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Blocked Driveway 406
2 Illegal Parking 280
3 Street Light Condition 235
4 Snow 226
5 Heating 213
Brooklyn Bedford Stuyvesant 1 Noise - Residential 570
2 Heating 418
3 General Construction 373
4 Plumbing 327
5 Street Light Condition 326
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 654
2 Illegal Parking 341
3 Heating 320
4 Street Condition 307
5 Street Light Condition 283
Brooklyn Borough Park, Ocean Parkway 1 Blocked Driveway 520
2 Snow 393
3 Illegal Parking 388
4 Street Condition 366
5 Street Light Condition 322
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 531
2 Street Light Condition 249
3 Traffic Signal Condition 235
4 Illegal Parking 161
5 Blocked Driveway 153
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 385
2 Heating 254
3 Street Light Condition 242
4 Dhs Advantage - Tenant 209
5 Dhs Advantage -Landlord/Broker 179
Brooklyn Bushwick 1 Noise - Residential 426
2 General Construction 400
3 Heating 308
4 Paint - Plaster 283
5 Plumbing 281
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 799
2 Snow 509
3 Sewer 364
4 Noise - Residential 327
5 Illegal Parking 284
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 233
2 Sewer 153
3 Street Condition 151
4 Blocked Driveway 137
5 Heating 128
Brooklyn Crown Heights North 1 Noise - Residential 591
2 Heating 375
3 General Construction 263
4 Plumbing 229
5 Street Light Condition 194
Brooklyn Crown Heights South, Wingate 1 Heating 637
2 Noise - Residential 503
3 General Construction 263
4 Plumbing 257
5 Paint - Plaster 250
Brooklyn East Flatbush, Rugby, Farragut 1 Heating 727
2 General Construction 607
3 Noise - Residential 584
4 Blocked Driveway 554
5 Plumbing 448
Brooklyn East New York, Starrett City 1 Noise - Residential 747
2 Dhs Advantage -Landlord/Broker 446
3 Street Light Condition 441
4 Blocked Driveway 399
5 Heating 389
Brooklyn Flatbush, Midwood 1 Noise - Residential 737
2 Heating 593
3 General Construction 501
4 Paint - Plaster 462
5 Plumbing 455
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 273
2 Noise - Residential 210
3 Illegal Parking 209
4 Traffic Signal Condition 193
5 Snow 192
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Snow 602
2 Blocked Driveway 552
3 Noise - Residential 447
4 Heating 394
5 Illegal Parking 317
Brooklyn Sunset Park, Windsor Terrace 1 Traffic Signal Condition 389
2 Street Light Condition 359
3 Blocked Driveway 189
4 Street Condition 186
5 Noise - Residential 172
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 513
2 Street Light Condition 318
3 Noise - Commercial 274
4 General Construction/Plumbing 254
5 Traffic Signal Condition 246

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Street Condition 322
2 Noise 278
3 Street Light Condition 225
4 Taxi Complaint 219
5 Broken Muni Meter 164
Manhattan Central Harlem 1 Noise - Residential 1,061
2 Heating 357
3 Plumbing 245
4 General Construction 229
5 Street Condition 200
Manhattan Chelsea, Clinton 1 Noise - Residential 479
2 Street Condition 377
3 Taxi Complaint 364
4 Noise 348
5 Broken Muni Meter 229
Manhattan East Harlem 1 Noise - Residential 891
2 Heating 185
3 Street Condition 164
4 General Construction 104
5 Graffiti 104
Manhattan Greenwich Village, Soho 1 Street Condition 472
2 Noise - Commercial 359
3 Taxi Complaint 340
4 Noise 313
5 Broken Muni Meter 274
Manhattan Lower East Side, Chinatown 1 Noise - Residential 656
2 Noise - Commercial 446
3 Street Condition 387
4 Broken Muni Meter 355
5 Heating 349
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 752
2 Heating 536
3 General Construction 231
4 Plumbing 200
5 Paint - Plaster 198
Manhattan Midtown Business District 1 Taxi Complaint 627
2 Broken Muni Meter 574
3 Street Condition 412
4 Noise 280
5 Consumer Complaint 231
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Street Condition 2
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 454
2 Taxi Complaint 327
3 Street Condition 321
4 Broken Muni Meter 255
5 Noise - Residential 181
Manhattan Upper East Side 1 Street Condition 570
2 Noise 438
3 Noise - Residential 419
4 Taxi Complaint 403
5 Heating 239
Manhattan Washington Heights, Inwood 1 Noise - Residential 1,411
2 Heating 1,155
3 General Construction 634
4 Plumbing 506
5 Paint - Plaster 485
Manhattan West Side, Upper West Side 1 Noise - Residential 607
2 Street Condition 323
3 Noise 288
4 Taxi Complaint 255
5 Heating 254

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 685
2 Noise - Residential 537
3 Street Light Condition 386
4 Traffic Signal Condition 364
5 Snow 288
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 468
2 Snow 342
3 Sewer 267
4 Water System 263
5 Street Condition 232
Queens Elmhurst, South Corona 1 Blocked Driveway 492
2 Noise - Residential 360
3 Street Light Condition 256
4 Heating 189
5 Dirty Conditions 147
Queens Flushing, Bay Terrace 1 Blocked Driveway 673
2 Street Light Condition 593
3 Snow 485
4 Noise - Residential 476
5 Illegal Parking 388
Queens Forest Hills, Rego Park 1 Noise - Residential 343
2 Blocked Driveway 266
3 Snow 228
4 Street Light Condition 214
5 Water System 144
Queens Fresh Meadows, Briarwood 1 Blocked Driveway 394
2 Street Light Condition 385
3 Snow 344
4 Noise - Residential 323
5 Water System 318
Queens Jackson Heights, North Corona 1 Blocked Driveway 555
2 Noise - Residential 436
3 Traffic Signal Condition 333
4 Street Light Condition 217
5 Water System 190
Queens Jamaica, St. Albans, Hollis 1 Sewer 965
2 Blocked Driveway 574
3 Street Light Condition 574
4 Snow 505
5 Water System 412
Queens Ozone Park, Howard Beach 1 Blocked Driveway 507
2 Water System 418
3 Street Light Condition 367
4 Building/Use 336
5 Sewer 322
Queens Queens Village, Rosedale 1 Street Light Condition 643
2 Sewer 619
3 Snow 513
4 Water System 433
5 Dirty Conditions 377
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 776
2 Street Light Condition 469
3 Illegal Parking 447
4 Water System 382
5 Noise - Residential 334
Queens Sunnyside, Woodside 1 Blocked Driveway 367
2 Street Light Condition 359
3 Traffic Signal Condition 340
4 Noise - Residential 281
5 Street Condition 203
Queens The Rockaways, Broad Channel 1 Sewer 396
2 Street Light Condition 348
3 Noise - Residential 231
4 Dhs Advantage - Tenant 229
5 Water System 201
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 734
2 Water System 338
3 Noise - Residential 316
4 Street Light Condition 295
5 Building/Use 284

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Snow 521
2 Street Light Condition 426
3 Water System 410
4 Street Condition 399
5 Sewer 346
Staten Island Stapleton, Port Richmond 1 Street Light Condition 598
2 Snow 568
3 Sewer 498
4 Water System 405
5 Noise - Residential 375
Staten Island Tottenville, Woodrow, Great Kills 1 Snow 604
2 Street Light Condition 522
3 Street Condition 390
4 Illegal Parking 353
5 Sewer 319

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData