Summary

NYC 311 open data for 2010_Q4 contain a total of 525,726 service requests, consisting of 42,070 requests from the Bronx, 86,109 requests from Brooklyn, 63,346 requests from Manhattan, 81,690 requests from Queens, and 17,688 requests from Staten Island. The three most common complaint types were: Heating (n=107,535), General Construction (n=33,431), and Plumbing (n=29,657). City agencies with the highest number of service request assignments were: HPD (n=228,442), DOT (n=72,600), and NYPD (n=68,698). Overall, 76.9% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2010_Q4 Number of Service Requests
Total 525,726

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 42,070
Brooklyn 86,109
Manhattan 63,346
Queens 81,690
Staten Island 17,688
Unspecified 234,823

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
October 170,253
November 176,296
December 179,177

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 45,538
Monday 86,283
Tuesday 90,251
Wednesday 90,062
Thursday 80,633
Friday 79,723
Saturday 53,236

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
Residential Building 226,365
(Missing / Not Applicable) 123,181
Street 43,971
Street/Sidewalk 32,745
Residential Building/House 29,224
Sidewalk 19,741
Other 15,694
Tenant Address 9,230
Senior Address 5,058
Property Address 4,960
Club/Bar/Restaurant 4,584
N/A 3,815
3+ Family Apt. Building 1,871
Restaurant/Bar/Deli/Bakery 1,865
3+ Family Apartment Building 1,841
Store/Commercial 1,581

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Online 21,900
Other 13,553
Phone 167,166
Unknown 323,107

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
HPD 228,442
DOT 72,600
NYPD 68,698
DEP 41,903
DSNY 26,297
DOB 23,181
DPR 15,466
DOF 11,497
DOHMH 10,405
DHS 9,230
TLC 6,366
DCA 4,965
DFTA 3,004
3-1-1 1,590
DOE 1,441
DOITT 273
NYCEM 209
EDC 159

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Heating 107,535
Others 99,609
General Construction 33,431
Plumbing 29,657
Noise - Residential 28,556
Street Light Condition 27,635
Paint - Plaster 23,413
Nonconst 18,680
Street Condition 16,938
Traffic Signal Condition 13,917
Blocked Driveway 13,812
Water System 11,222
Sewer 10,259
General Construction/Plumbing 10,185
Electric 10,094
Lead 9,652
Illegal Parking 8,288
Noise 7,394
Dirty Conditions 6,943
Building/Use 6,608
Noise - Commercial 5,704
Sanitation Condition 5,569
Damaged Tree 5,512
Taxi Complaint 5,488
Dhs Advantage - Tenant 5,063
Sidewalk Condition 4,562

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,151
2 Blocked Driveway 162
3 Dhs Advantage - Tenant 162
4 Dirty Conditions 145
5 Rodent 102
Bronx East Tremont, Belmont 1 Noise - Residential 437
2 Dhs Advantage - Tenant 214
3 Dhs Advantage -Landlord/Broker 91
4 Blocked Driveway 74
5 Rodent 63
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,098
2 Dhs Advantage - Tenant 238
3 Blocked Driveway 127
4 Elevator 112
5 Dirty Conditions 95
Bronx Hunts Point, Longwood 1 Noise - Residential 185
2 Dhs Advantage - Tenant 158
3 Street Light Condition 151
4 Traffic Signal Condition 77
5 Water System 72
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 561
2 Dhs Advantage - Tenant 174
3 General Construction/Plumbing 87
4 Blocked Driveway 75
5 Dhs Advantage -Landlord/Broker 74
Bronx Morrisania, Crotona Park East 1 Noise - Residential 367
2 Dhs Advantage - Tenant 150
3 Noise - Street/Sidewalk 133
4 Blocked Driveway 88
5 General Construction/Plumbing 86
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 570
2 Street Light Condition 356
3 Blocked Driveway 243
4 Dirty Conditions 194
5 Water System 146
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 510
2 Blocked Driveway 156
3 Sidewalk Condition 127
4 Lead 113
5 Street Condition 105
Bronx Soundview, Parkchester 1 Noise - Residential 1,207
2 Street Light Condition 439
3 Blocked Driveway 249
4 Dirty Conditions 198
5 Dhs Advantage -Landlord/Broker 194
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 296
2 Blocked Driveway 182
3 Noise - Residential 158
4 Sewer 117
5 Illegal Parking 115
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,081
2 Dhs Advantage - Tenant 286
3 Blocked Driveway 129
4 Elevator 124
5 Dirty Conditions 95
Bronx Wakefield, Williamsbridge 1 Noise - Residential 751
2 Blocked Driveway 498
3 Dirty Conditions 381
4 Dhs Advantage -Landlord/Broker 321
5 Dhs Advantage - Tenant 316

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Street Condition 298
2 Blocked Driveway 293
3 Illegal Parking 247
4 Noise - Residential 228
5 Traffic Signal Condition 203
Brooklyn Bedford Stuyvesant 1 Noise - Residential 551
2 Street Light Condition 352
3 Dhs Advantage - Tenant 320
4 General Construction/Plumbing 271
5 Dhs Advantage -Landlord/Broker 213
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 513
2 Street Condition 410
3 Noise - Residential 309
4 Illegal Parking 270
5 Street Light Condition 227
Brooklyn Borough Park, Ocean Parkway 1 Street Condition 632
2 Blocked Driveway 491
3 Street Light Condition 342
4 Illegal Parking 330
5 Traffic Signal Condition 304
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 491
2 Lead 309
3 Street Light Condition 308
4 Traffic Signal Condition 251
5 Noise 196
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 384
2 Dhs Advantage - Tenant 214
3 Street Light Condition 213
4 Dhs Advantage -Landlord/Broker 210
5 Traffic Signal Condition 89
Brooklyn Bushwick 1 Noise - Residential 450
2 Blocked Driveway 234
3 Street Light Condition 205
4 Dhs Advantage - Tenant 153
5 Traffic Signal Condition 151
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 583
2 Noise - Residential 358
3 Sewer 349
4 Sanitation Condition 215
5 Building/Use 213
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 223
2 Sewer 169
3 Street Light Condition 159
4 Blocked Driveway 139
5 Lead 107
Brooklyn Crown Heights North 1 Noise - Residential 523
2 Street Light Condition 254
3 Traffic Signal Condition 180
4 Dhs Advantage - Tenant 156
5 Lead 124
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 550
2 Street Light Condition 153
3 Blocked Driveway 151
4 Water System 145
5 Traffic Signal Condition 117
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 617
2 Blocked Driveway 476
3 Dhs Advantage -Landlord/Broker 197
4 Dhs Advantage - Tenant 188
5 Sewer 170
Brooklyn East New York, Starrett City 1 Noise - Residential 678
2 Street Light Condition 511
3 Dhs Advantage -Landlord/Broker 474
4 Blocked Driveway 343
5 Dhs Advantage - Tenant 342
Brooklyn Flatbush, Midwood 1 Noise - Residential 822
2 Blocked Driveway 396
3 Lead 210
4 Water System 162
5 Street Condition 157
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 510
2 Lead 327
3 Traffic Signal Condition 239
4 Water System 230
5 Noise - Residential 225
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 427
2 Blocked Driveway 418
3 Sewer 256
4 Water System 235
5 Lead 232
Brooklyn Sunset Park, Windsor Terrace 1 Street Light Condition 417
2 Noise - Residential 204
3 Water System 197
4 Traffic Signal Condition 193
5 Blocked Driveway 180
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 551
2 Noise - Commercial 380
3 Street Light Condition 360
4 General Construction/Plumbing 313
5 Traffic Signal Condition 297

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 346
2 Street Condition 283
3 Taxi Complaint 233
4 Street Light Condition 225
5 Traffic Signal Condition 181
Manhattan Central Harlem 1 Noise - Residential 1,053
2 Noise 131
3 Lead 124
4 General Construction/Plumbing 121
5 Rodent 108
Manhattan Chelsea, Clinton 1 Taxi Complaint 529
2 Noise - Residential 419
3 Street Condition 397
4 Noise 352
5 Noise - Commercial 272
Manhattan East Harlem 1 Noise - Residential 835
2 Noise 129
3 Noise - Commercial 109
4 General Construction/Plumbing 108
5 Lead 105
Manhattan Greenwich Village, Soho 1 Noise - Commercial 450
2 Street Condition 444
3 Taxi Complaint 427
4 Broken Muni Meter 406
5 Noise 348
Manhattan Lower East Side, Chinatown 1 Noise - Residential 640
2 Noise - Commercial 507
3 Street Condition 440
4 Broken Muni Meter 411
5 Noise 303
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 851
2 Lead 134
3 Noise - Street/Sidewalk 97
4 Water System 97
5 Graffiti 95
Manhattan Midtown Business District 1 Broken Muni Meter 869
2 Taxi Complaint 789
3 Noise 304
4 Street Condition 301
5 Water System 288
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Street Condition 3
2 Hazardous Materials 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 451
2 Taxi Complaint 409
3 Street Condition 284
4 Broken Muni Meter 275
5 Lead 244
Manhattan Upper East Side 1 Noise 671
2 Street Condition 537
3 Taxi Complaint 534
4 Lead 405
5 Noise - Residential 358
Manhattan Washington Heights, Inwood 1 Noise - Residential 1,545
2 Noise - Commercial 232
3 Graffiti 213
4 Noise 211
5 Noise - Street/Sidewalk 190
Manhattan West Side, Upper West Side 1 Noise - Residential 685
2 Lead 561
3 Noise 462
4 Taxi Complaint 369
5 Broken Muni Meter 279

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 643
2 Blocked Driveway 610
3 Street Light Condition 343
4 Traffic Signal Condition 330
5 Graffiti 316
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 533
2 Damaged Tree 421
3 Sewer 281
4 Water System 275
5 Lead 166
Queens Elmhurst, South Corona 1 Blocked Driveway 504
2 Noise - Residential 396
3 Street Light Condition 378
4 Dirty Conditions 186
5 Building/Use 165
Queens Flushing, Bay Terrace 1 Street Light Condition 628
2 Blocked Driveway 553
3 Noise - Residential 406
4 Water System 400
5 Damaged Tree 384
Queens Forest Hills, Rego Park 1 Noise - Residential 327
2 Blocked Driveway 273
3 Street Light Condition 250
4 Lead 244
5 Damaged Tree 207
Queens Fresh Meadows, Briarwood 1 Street Light Condition 420
2 Blocked Driveway 393
3 Noise - Residential 374
4 Damaged Tree 343
5 Water System 335
Queens Jackson Heights, North Corona 1 Noise - Residential 589
2 Blocked Driveway 492
3 Street Light Condition 275
4 Building/Use 248
5 Dirty Conditions 224
Queens Jamaica, St. Albans, Hollis 1 Sewer 847
2 Street Light Condition 792
3 Noise - Residential 480
4 Water System 480
5 Blocked Driveway 449
Queens Ozone Park, Howard Beach 1 Building/Use 420
2 Blocked Driveway 362
3 Street Light Condition 362
4 Sewer 348
5 Illegal Parking 214
Queens Queens Village, Rosedale 1 Street Light Condition 693
2 Sewer 573
3 Water System 443
4 Dirty Conditions 395
5 Damaged Tree 382
Queens Ridgewood, Glendale, Maspeth 1 Street Light Condition 696
2 Blocked Driveway 664
3 Illegal Parking 380
4 Water System 359
5 Sewer 357
Queens Sunnyside, Woodside 1 Water System 548
2 Street Light Condition 461
3 Blocked Driveway 369
4 Noise - Residential 334
5 Traffic Signal Condition 270
Queens The Rockaways, Broad Channel 1 Street Light Condition 356
2 Sewer 339
3 Dhs Advantage - Tenant 296
4 Noise - Residential 240
5 Water System 166
Queens Woodhaven, Richmond Hill 1 Blocked Driveway 581
2 Building/Use 455
3 Noise - Residential 417
4 Water System 352
5 Street Light Condition 325

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 409
2 Water System 400
3 Sewer 239
4 Missed Collection (All Materials) 205
5 Illegal Parking 203
Staten Island Stapleton, Port Richmond 1 Street Light Condition 543
2 Sewer 425
3 Water System 419
4 Noise - Residential 391
5 Dhs Advantage -Landlord/Broker 307
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 471
2 Water System 439
3 Illegal Parking 297
4 Missed Collection (All Materials) 270
5 Sewer 242

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData