Summary

NYC 311 open data for 2010_Q3 contain a total of 473,371 service requests, consisting of 54,102 requests from the Bronx, 100,227 requests from Brooklyn, 67,592 requests from Manhattan, 102,783 requests from Queens, and 21,102 requests from Staten Island. The three most common complaint types were: General Construction (n=29,752), Water System (n=28,865), and Street Light Condition (n=28,084). City agencies with the highest number of service request assignments were: HPD (n=119,040), NYPD (n=75,509), and DOT (n=71,688). Overall, 76.8% of service requests were closed on or before their respective due dates.

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData

Service Request Volume

Total

2010_Q3 Number of Service Requests
Total 473,371

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Borough Number of Service Requests
Bronx 54,102
Brooklyn 100,227
Manhattan 67,592
Queens 102,783
Staten Island 21,102
Unspecified 127,565

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Month Number of Service Requests
July 163,344
August 155,611
September 154,416

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Weekday

Weekday Number of Service Requests
Sunday 37,049
Monday 77,520
Tuesday 82,739
Wednesday 80,819
Thursday 77,423
Friday 74,147
Saturday 43,674

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Location Number of Service Requests
(Missing / Not Applicable) 137,305
Residential Building 117,537
Street 63,619
Street/Sidewalk 39,720
Residential Building/House 28,918
Sidewalk 23,722
Other 19,395
Tenant Address 11,093
Property Address 7,988
N/A 4,711
Senior Address 4,279
Park 4,055
Club/Bar/Restaurant 3,380
Lot 2,783
1-2 Family Dwelling 2,449
3+ Family Apt. Building 2,417

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Channel Number of Service Requests
Online 4,980
Other 15,963
Phone 207,570
Unknown 244,858

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agency Number of Service Requests
HPD 119,040
NYPD 75,509
DOT 71,688
DEP 51,552
DPR 36,333
DSNY 34,203
DOB 28,799
DOF 13,664
DOHMH 13,450
DHS 11,093
TLC 6,541
DCA 6,450
DFTA 3,449
NYCEM 607
DOE 452
DOITT 271
EDC 186
3-1-1 84

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Timeliness

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Type Number of Service Requests
Others 118,204
General Construction 29,752
Water System 28,865
Street Light Condition 28,084
Noise - Residential 27,843
Plumbing 25,907
Paint - Plaster 21,788
Nonconst 20,510
Street Condition 18,742
Damaged Tree 16,182
General Construction/Plumbing 14,124
Blocked Driveway 11,680
Traffic Signal Condition 10,871
Dirty Conditions 10,626
Sewer 10,396
Electric 10,170
Illegal Parking 8,656
Sanitation Condition 8,558
Building/Use 7,768
Rodent 7,318
Noise 7,268
Noise - Street/Sidewalk 7,199
Dhs Advantage - Tenant 5,954
Heating 5,757
Taxi Complaint 5,665
Overgrown Tree/Branches 5,484

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Water System 903
2 Noise - Residential 824
3 Noise - Street/Sidewalk 193
4 Dhs Advantage - Tenant 190
5 Dirty Conditions 143
Bronx East Tremont, Belmont 1 Water System 429
2 Noise - Residential 369
3 Dhs Advantage - Tenant 255
4 Dirty Conditions 122
5 General Construction/Plumbing 104
Bronx Highbridge, Concourse Village 1 Noise - Residential 925
2 Water System 829
3 Dhs Advantage - Tenant 314
4 Dirty Conditions 150
5 General Construction/Plumbing 132
Bronx Hunts Point, Longwood 1 Water System 355
2 Noise - Residential 247
3 Street Light Condition 192
4 Dhs Advantage - Tenant 163
5 Graffiti 78
Bronx Melrose, Mott Haven, Port Morris 1 Water System 375
2 Noise - Residential 320
3 Dhs Advantage - Tenant 120
4 General Construction/Plumbing 97
5 Sewer 81
Bronx Morrisania, Crotona Park East 1 Noise - Residential 365
2 Water System 358
3 Noise - Street/Sidewalk 211
4 Dhs Advantage - Tenant 197
5 Street Light Condition 106
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 584
2 Street Light Condition 430
3 Water System 377
4 Damaged Tree 270
5 Street Condition 213
Bronx Riverdale, Kingsbridge, Marble Hill 1 Water System 370
2 Noise - Residential 358
3 Damaged Tree 271
4 Street Condition 237
5 Blocked Driveway 122
Bronx Soundview, Parkchester 1 Noise - Residential 913
2 Water System 707
3 Street Light Condition 472
4 Dhs Advantage - Tenant 235
5 Blocked Driveway 228
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 448
2 Damaged Tree 253
3 Noise - Residential 242
4 Water System 234
5 General Construction/Plumbing 178
Bronx University Hts., Fordham, Mt. Hope 1 Water System 915
2 Noise - Residential 867
3 Dhs Advantage - Tenant 313
4 Noise - Street/Sidewalk 168
5 Blocked Driveway 145
Bronx Wakefield, Williamsbridge 1 Noise - Residential 1,084
2 Water System 737
3 Dhs Advantage -Landlord/Broker 458
4 Blocked Driveway 421
5 Dhs Advantage - Tenant 385

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Water System 243
2 Blocked Driveway 227
3 Street Light Condition 225
4 General Construction/Plumbing 218
5 Noise - Residential 214
Brooklyn Bedford Stuyvesant 1 Noise - Residential 895
2 Water System 599
3 General Construction/Plumbing 476
4 Damaged Tree 474
5 Dhs Advantage - Tenant 389
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 345
2 Water System 279
3 Sewer 278
4 Noise - Residential 255
5 General Construction/Plumbing 253
Brooklyn Borough Park, Ocean Parkway 1 Street Condition 482
2 Water System 350
3 General Construction/Plumbing 316
4 Street Light Condition 306
5 Illegal Parking 305
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 339
2 General Construction/Plumbing 262
3 Noise 249
4 Damaged Tree 238
5 Street Light Condition 210
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 410
2 Dhs Advantage -Landlord/Broker 255
3 Dhs Advantage - Tenant 241
4 Street Light Condition 221
5 Water System 199
Brooklyn Bushwick 1 Water System 1,057
2 Noise - Residential 491
3 General Construction/Plumbing 253
4 Damaged Tree 234
5 Blocked Driveway 198
Brooklyn Canarsie, Flatlands 1 Noise - Residential 861
2 Blocked Driveway 551
3 Water System 358
4 Sewer 323
5 Sanitation Condition 309
Brooklyn Coney Island, Brighton Beach 1 Water System 201
2 Noise - Residential 179
3 Sewer 159
4 Blocked Driveway 149
5 Maintenance Or Facility 141
Brooklyn Crown Heights North 1 Noise - Residential 705
2 Water System 241
3 Damaged Tree 183
4 Street Light Condition 173
5 Dhs Advantage - Tenant 159
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 512
2 Water System 180
3 Blocked Driveway 134
4 Street Light Condition 125
5 General Construction/Plumbing 116
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 792
2 Blocked Driveway 453
3 Water System 313
4 Dhs Advantage - Tenant 230
5 Dhs Advantage -Landlord/Broker 197
Brooklyn East New York, Starrett City 1 Water System 1,381
2 Noise - Residential 851
3 Dhs Advantage -Landlord/Broker 567
4 Street Light Condition 490
5 Dhs Advantage - Tenant 474
Brooklyn Flatbush, Midwood 1 Noise - Residential 644
2 Blocked Driveway 281
3 Water System 269
4 Street Condition 262
5 General Construction/Plumbing 220
Brooklyn Park Slope, Carroll Gardens 1 Damaged Tree 530
2 Street Light Condition 279
3 General Construction/Plumbing 278
4 Water System 248
5 Noise - Residential 209
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 356
2 Blocked Driveway 354
3 General Construction/Plumbing 340
4 Street Condition 320
5 Water System 314
Brooklyn Sunset Park, Windsor Terrace 1 Water System 440
2 Street Light Condition 345
3 Noise - Residential 297
4 General Construction/Plumbing 231
5 Traffic Signal Condition 222
Brooklyn Williamsburg, Greenpoint 1 Water System 718
2 Noise - Residential 548
3 General Construction/Plumbing 435
4 Street Light Condition 345
5 Noise - Street/Sidewalk 271

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 266
2 Taxi Complaint 259
3 Street Condition 252
4 Street Light Condition 174
5 Broken Muni Meter 168
Manhattan Central Harlem 1 Noise - Residential 778
2 Noise - Street/Sidewalk 352
3 Water System 302
4 General Construction/Plumbing 214
5 Rodent 146
Manhattan Chelsea, Clinton 1 Taxi Complaint 564
2 Street Condition 345
3 Noise 339
4 General Construction/Plumbing 306
5 Noise - Residential 286
Manhattan East Harlem 1 Noise - Residential 433
2 Water System 328
3 Noise - Street/Sidewalk 205
4 General Construction/Plumbing 141
5 Street Condition 127
Manhattan Greenwich Village, Soho 1 Taxi Complaint 460
2 General Construction/Plumbing 378
3 Street Condition 368
4 Broken Muni Meter 355
5 Noise 309
Manhattan Lower East Side, Chinatown 1 Street Condition 422
2 Noise - Residential 418
3 Graffiti 384
4 Broken Muni Meter 361
5 Noise - Commercial 359
Manhattan Manhattanville, Hamilton Heights 1 Water System 903
2 Noise - Residential 494
3 Noise - Street/Sidewalk 361
4 Noise - Vehicle 222
5 Graffiti 195
Manhattan Midtown Business District 1 Taxi Complaint 841
2 Broken Muni Meter 740
3 Consumer Complaint 375
4 Water System 328
5 Street Condition 325
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Water System 18
2 Noise 2
3 Air Quality 1
4 Sewer 1
Manhattan Stuyvesant Town, Turtle Bay 1 Taxi Complaint 399
2 Broken Muni Meter 387
3 Noise 301
4 Street Condition 253
5 General Construction/Plumbing 175
Manhattan Upper East Side 1 Taxi Complaint 534
2 Noise 481
3 General Construction/Plumbing 364
4 Street Condition 331
5 Noise - Residential 228
Manhattan Washington Heights, Inwood 1 Water System 2,112
2 Noise - Residential 880
3 Noise - Vehicle 501
4 Noise - Street/Sidewalk 466
5 Graffiti 439
Manhattan West Side, Upper West Side 1 Noise - Residential 471
2 Noise 426
3 Taxi Complaint 346
4 General Construction/Plumbing 315
5 Water System 285

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 519
2 Noise - Residential 417
3 Water System 343
4 Street Light Condition 302
5 Noise - Commercial 259
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 1,656
2 Street Light Condition 538
3 Dead Tree 318
4 General Construction/Plumbing 278
5 Overgrown Tree/Branches 275
Queens Elmhurst, South Corona 1 Noise - Residential 446
2 Blocked Driveway 437
3 Water System 327
4 Damaged Tree 297
5 Street Light Condition 276
Queens Flushing, Bay Terrace 1 Damaged Tree 1,952
2 Street Light Condition 570
3 General Construction/Plumbing 520
4 Sewer 519
5 Blocked Driveway 479
Queens Forest Hills, Rego Park 1 Damaged Tree 1,390
2 Street Light Condition 248
3 Noise - Residential 245
4 Blocked Driveway 217
5 General Construction/Plumbing 182
Queens Fresh Meadows, Briarwood 1 Damaged Tree 1,513
2 Water System 410
3 Street Light Condition 376
4 Dirty Conditions 354
5 Noise - Residential 341
Queens Jackson Heights, North Corona 1 Water System 741
2 Noise - Residential 672
3 Dirty Conditions 529
4 Blocked Driveway 424
5 Street Light Condition 256
Queens Jamaica, St. Albans, Hollis 1 Noise - Residential 932
2 Water System 849
3 Street Light Condition 716
4 Sewer 704
5 Dhs Advantage -Landlord/Broker 429
Queens Ozone Park, Howard Beach 1 Noise - Residential 681
2 Building/Use 566
3 Street Light Condition 464
4 Dirty Conditions 406
5 Blocked Driveway 371
Queens Queens Village, Rosedale 1 Street Light Condition 764
2 Sewer 621
3 Damaged Tree 613
4 Noise - Residential 590
5 Dirty Conditions 397
Queens Ridgewood, Glendale, Maspeth 1 Damaged Tree 1,279
2 Water System 568
3 Blocked Driveway 510
4 Street Light Condition 484
5 Illegal Parking 436
Queens Sunnyside, Woodside 1 Street Light Condition 358
2 Water System 332
3 Blocked Driveway 282
4 Noise - Residential 237
5 Traffic Signal Condition 222
Queens The Rockaways, Broad Channel 1 Street Light Condition 420
2 Noise - Residential 383
3 Dhs Advantage - Tenant 270
4 Sewer 270
5 Water System 213
Queens Woodhaven, Richmond Hill 1 Water System 870
2 Noise - Residential 738
3 Blocked Driveway 503
4 Dirty Conditions 461
5 Building/Use 438

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 445
2 Water System 311
3 Sewer 262
4 Street Condition 244
5 Sanitation Condition 206
Staten Island Stapleton, Port Richmond 1 Noise - Residential 660
2 Street Light Condition 576
3 Water System 505
4 Damaged Tree 438
5 Sewer 378
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 600
2 Water System 468
3 Damaged Tree 404
4 Illegal Parking 320
5 Overgrown Tree/Branches 309

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData