NYC 311 open data for 2010_Q2 contain a total of 472,317 service requests, consisting of 52,710 requests from the Bronx, 98,329 requests from Brooklyn, 71,233 requests from Manhattan, 98,195 requests from Queens, and 22,913 requests from Staten Island. The three most common complaint types were: Street Light Condition (n=31,055), Noise - Residential (n=29,955), and General Construction (n=28,492). City agencies with the highest number of service request assignments were: HPD (n=120,883), DOT (n=86,042), and NYPD (n=77,158).
For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/
Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData
| 2010_Q2 | Number of Service Requests |
|---|---|
| Total | 472,317 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Number of Service Requests |
|---|---|
| Bronx | 52,710 |
| Brooklyn | 98,329 |
| Manhattan | 71,233 |
| Queens | 98,195 |
| Staten Island | 22,913 |
| Unspecified | 128,937 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Month | Number of Service Requests |
|---|---|
| April | 162,692 |
| May | 157,876 |
| June | 151,749 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Weekday | Number of Service Requests |
|---|---|
| Sunday | 38,896 |
| Monday | 84,506 |
| Tuesday | 80,966 |
| Wednesday | 74,132 |
| Thursday | 78,171 |
| Friday | 72,035 |
| Saturday | 43,611 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Location | Number of Service Requests |
|---|---|
| (Missing / Not Applicable) | 140,655 |
| Residential Building | 119,360 |
| Street | 58,724 |
| Street/Sidewalk | 38,235 |
| Residential Building/House | 30,998 |
| Sidewalk | 22,331 |
| Other | 21,397 |
| Tenant Address | 8,284 |
| Property Address | 7,981 |
| Club/Bar/Restaurant | 4,559 |
| Park | 4,149 |
| N/A | 4,072 |
| Senior Address | 3,941 |
| Lot | 2,919 |
| Mixed Use | 2,501 |
| Restaurant/Bar/Deli/Bakery | 2,211 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Channel | Number of Service Requests |
|---|---|
| Online | 5,838 |
| Other | 17,134 |
| Phone | 200,842 |
| Unknown | 248,503 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Agency | Number of Service Requests |
|---|---|
| HPD | 120,883 |
| DOT | 86,042 |
| NYPD | 77,158 |
| DEP | 42,662 |
| DSNY | 35,139 |
| DPR | 29,155 |
| DOB | 29,134 |
| DOF | 13,144 |
| DOHMH | 12,580 |
| DHS | 8,284 |
| TLC | 7,359 |
| DCA | 6,441 |
| DFTA | 3,006 |
| DOE | 508 |
| DOITT | 284 |
| NYCEM | 283 |
| EDC | 150 |
| 3-1-1 | 105 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
Agencies and Acronyms:
Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Type | Number of Service Requests |
|---|---|
| Others | 119,481 |
| Street Light Condition | 31,055 |
| Noise - Residential | 29,955 |
| General Construction | 28,492 |
| Street Condition | 28,014 |
| Plumbing | 24,833 |
| Paint - Plaster | 21,712 |
| Water System | 17,986 |
| Heating | 17,611 |
| Nonconst | 15,347 |
| General Construction/Plumbing | 13,966 |
| Traffic Signal Condition | 12,066 |
| Blocked Driveway | 11,566 |
| Sewer | 10,052 |
| Dirty Conditions | 9,765 |
| Noise | 9,184 |
| Electric | 8,535 |
| Damaged Tree | 8,341 |
| Building/Use | 8,287 |
| Sanitation Condition | 7,905 |
| Graffiti | 6,910 |
| Taxi Complaint | 6,420 |
| Noise - Street/Sidewalk | 6,401 |
| Rodent | 6,317 |
| Traffic/Illegal Parking | 6,230 |
| Noise - Commercial | 5,886 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Bronx | Bedford Park, Norwood, Fordham | 1 | Noise - Residential | 795 |
| 2 | Water System | 612 | ||
| 3 | Noise - Street/Sidewalk | 180 | ||
| 4 | Dhs Advantage - Tenant | 149 | ||
| 5 | Blocked Driveway | 144 | ||
| Bronx | East Tremont, Belmont | 1 | Noise - Residential | 411 |
| 2 | Water System | 266 | ||
| 3 | Graffiti | 258 | ||
| 4 | Dhs Advantage - Tenant | 210 | ||
| 5 | Dirty Conditions | 142 | ||
| Bronx | Highbridge, Concourse Village | 1 | Noise - Residential | 987 |
| 2 | Water System | 457 | ||
| 3 | Graffiti | 360 | ||
| 4 | Dhs Advantage - Tenant | 240 | ||
| 5 | Elevator | 151 | ||
| Bronx | Hunts Point, Longwood | 1 | Noise - Residential | 262 |
| 2 | Street Light Condition | 165 | ||
| 3 | Water System | 163 | ||
| 4 | Dhs Advantage - Tenant | 154 | ||
| 5 | Graffiti | 134 | ||
| Bronx | Melrose, Mott Haven, Port Morris | 1 | Noise - Residential | 384 |
| 2 | Graffiti | 250 | ||
| 3 | Water System | 215 | ||
| 4 | General Construction/Plumbing | 152 | ||
| 5 | Dhs Advantage - Tenant | 106 | ||
| Bronx | Morrisania, Crotona Park East | 1 | Noise - Residential | 504 |
| 2 | Graffiti | 245 | ||
| 3 | Dhs Advantage - Tenant | 161 | ||
| 4 | Dirty Conditions | 114 | ||
| 5 | Rodent | 106 | ||
| Bronx | Pelham Pkwy, Morris Park, Laconia | 1 | Noise - Residential | 698 |
| 2 | Street Light Condition | 470 | ||
| 3 | Blocked Driveway | 225 | ||
| 4 | Dhs Advantage - Tenant | 164 | ||
| 5 | Street Condition | 156 | ||
| Bronx | Riverdale, Kingsbridge, Marble Hill | 1 | Noise - Residential | 480 |
| 2 | Water System | 244 | ||
| 3 | Street Condition | 212 | ||
| 4 | Blocked Driveway | 119 | ||
| 5 | General Construction/Plumbing | 112 | ||
| Bronx | Soundview, Parkchester | 1 | Noise - Residential | 988 |
| 2 | Street Light Condition | 480 | ||
| 3 | Water System | 411 | ||
| 4 | Blocked Driveway | 214 | ||
| 5 | Dhs Advantage - Tenant | 178 | ||
| Bronx | Throgs Nk., Co-op City, Pelham Bay | 1 | Street Light Condition | 584 |
| 2 | Noise - Residential | 258 | ||
| 3 | Damaged Tree | 249 | ||
| 4 | General Construction/Plumbing | 168 | ||
| 5 | Water System | 158 | ||
| Bronx | University Hts., Fordham, Mt. Hope | 1 | Noise - Residential | 917 |
| 2 | Water System | 513 | ||
| 3 | Graffiti | 418 | ||
| 4 | Dhs Advantage - Tenant | 314 | ||
| 5 | Noise - Street/Sidewalk | 150 | ||
| Bronx | Wakefield, Williamsbridge | 1 | Noise - Residential | 815 |
| 2 | Blocked Driveway | 418 | ||
| 3 | Dhs Advantage - Tenant | 364 | ||
| 4 | Dirty Conditions | 324 | ||
| 5 | Water System | 316 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Brooklyn | Bay Ridge, Dyker Heights | 1 | Street Light Condition | 292 |
| 2 | Noise - Residential | 273 | ||
| 3 | General Construction/Plumbing | 245 | ||
| 4 | Blocked Driveway | 232 | ||
| 5 | Damaged Tree | 161 | ||
| Brooklyn | Bedford Stuyvesant | 1 | Noise - Residential | 885 |
| 2 | General Construction/Plumbing | 464 | ||
| 3 | Street Light Condition | 380 | ||
| 4 | Dhs Advantage - Tenant | 312 | ||
| 5 | Rodent | 258 | ||
| Brooklyn | Bensonhurst, Bath Beach | 1 | Noise - Residential | 417 |
| 2 | Blocked Driveway | 380 | ||
| 3 | Street Light Condition | 312 | ||
| 4 | Dirty Conditions | 307 | ||
| 5 | General Construction/Plumbing | 288 | ||
| Brooklyn | Borough Park, Ocean Parkway | 1 | Street Condition | 439 |
| 2 | Street Light Condition | 347 | ||
| 3 | Blocked Driveway | 344 | ||
| 4 | General Construction/Plumbing | 279 | ||
| 5 | Damaged Tree | 239 | ||
| Brooklyn | Brooklyn Heights, Fort Greene | 1 | Noise - Residential | 437 |
| 2 | Noise | 315 | ||
| 3 | General Construction/Plumbing | 272 | ||
| 4 | Street Light Condition | 264 | ||
| 5 | Traffic Signal Condition | 197 | ||
| Brooklyn | Brownsville, Ocean Hill | 1 | Noise - Residential | 448 |
| 2 | Dhs Advantage - Tenant | 243 | ||
| 3 | Street Light Condition | 230 | ||
| 4 | Dhs Advantage -Landlord/Broker | 151 | ||
| 5 | Rodent | 129 | ||
| Brooklyn | Bushwick | 1 | Noise - Residential | 507 |
| 2 | Water System | 490 | ||
| 3 | General Construction/Plumbing | 301 | ||
| 4 | Blocked Driveway | 204 | ||
| 5 | Street Light Condition | 185 | ||
| Brooklyn | Canarsie, Flatlands | 1 | Noise - Residential | 586 |
| 2 | Blocked Driveway | 503 | ||
| 3 | Sewer | 335 | ||
| 4 | Water System | 303 | ||
| 5 | Damaged Tree | 288 | ||
| Brooklyn | Coney Island, Brighton Beach | 1 | Noise - Residential | 235 |
| 2 | General Construction/Plumbing | 164 | ||
| 3 | Street Light Condition | 162 | ||
| 4 | Blocked Driveway | 146 | ||
| 5 | Street Condition | 144 | ||
| Brooklyn | Crown Heights North | 1 | Noise - Residential | 614 |
| 2 | Street Light Condition | 220 | ||
| 3 | General Construction/Plumbing | 153 | ||
| 4 | Dhs Advantage - Tenant | 148 | ||
| 5 | Rodent | 133 | ||
| Brooklyn | Crown Heights South, Wingate | 1 | Noise - Residential | 622 |
| 2 | Street Light Condition | 147 | ||
| 3 | Blocked Driveway | 132 | ||
| 4 | General Construction/Plumbing | 112 | ||
| 5 | Rodent | 108 | ||
| Brooklyn | East Flatbush, Rugby, Farragut | 1 | Noise - Residential | 603 |
| 2 | Blocked Driveway | 471 | ||
| 3 | Sanitation Condition | 235 | ||
| 4 | Dhs Advantage - Tenant | 230 | ||
| 5 | General Construction/Plumbing | 140 | ||
| Brooklyn | East New York, Starrett City | 1 | Noise - Residential | 880 |
| 2 | Water System | 620 | ||
| 3 | Street Light Condition | 451 | ||
| 4 | Dhs Advantage - Tenant | 339 | ||
| 5 | Building/Use | 324 | ||
| Brooklyn | Flatbush, Midwood | 1 | Noise - Residential | 811 |
| 2 | Blocked Driveway | 338 | ||
| 3 | Street Condition | 271 | ||
| 4 | General Construction/Plumbing | 221 | ||
| 5 | Damaged Tree | 167 | ||
| Brooklyn | Park Slope, Carroll Gardens | 1 | Street Light Condition | 333 |
| 2 | General Construction/Plumbing | 294 | ||
| 3 | Noise | 261 | ||
| 4 | Noise - Residential | 258 | ||
| 5 | Noise - Commercial | 222 | ||
| Brooklyn | Sheepshead Bay, Gerritsen Beach | 1 | Noise - Residential | 453 |
| 2 | Blocked Driveway | 354 | ||
| 3 | Water System | 336 | ||
| 4 | Street Light Condition | 302 | ||
| 5 | General Construction/Plumbing | 272 | ||
| Brooklyn | Sunset Park, Windsor Terrace | 1 | Street Light Condition | 363 |
| 2 | Noise - Residential | 288 | ||
| 3 | General Construction/Plumbing | 210 | ||
| 4 | Street Condition | 205 | ||
| 5 | Traffic Signal Condition | 182 | ||
| Brooklyn | Williamsburg, Greenpoint | 1 | Noise - Residential | 705 |
| 2 | General Construction/Plumbing | 500 | ||
| 3 | Noise - Commercial | 449 | ||
| 4 | Street Light Condition | 401 | ||
| 5 | Graffiti | 389 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Manhattan | Battery Park City, Tribeca | 1 | Taxi Complaint | 304 |
| 2 | Street Condition | 293 | ||
| 3 | Noise | 282 | ||
| 4 | Street Light Condition | 181 | ||
| 5 | Broken Muni Meter | 171 | ||
| Manhattan | Central Harlem | 1 | Noise - Residential | 964 |
| 2 | Noise - Street/Sidewalk | 304 | ||
| 3 | General Construction/Plumbing | 231 | ||
| 4 | Noise | 154 | ||
| 5 | Rodent | 153 | ||
| Manhattan | Chelsea, Clinton | 1 | Taxi Complaint | 638 |
| 2 | Noise | 414 | ||
| 3 | Street Condition | 364 | ||
| 4 | Noise - Residential | 349 | ||
| 5 | Water System | 301 | ||
| Manhattan | East Harlem | 1 | Noise - Residential | 656 |
| 2 | Water System | 234 | ||
| 3 | Noise - Street/Sidewalk | 161 | ||
| 4 | General Construction/Plumbing | 152 | ||
| 5 | Noise | 151 | ||
| Manhattan | Greenwich Village, Soho | 1 | Noise - Commercial | 479 |
| 2 | Noise | 458 | ||
| 3 | Taxi Complaint | 452 | ||
| 4 | Street Condition | 368 | ||
| 5 | General Construction/Plumbing | 357 | ||
| Manhattan | Lower East Side, Chinatown | 1 | Noise - Residential | 698 |
| 2 | Noise - Commercial | 614 | ||
| 3 | Graffiti | 479 | ||
| 4 | Broken Muni Meter | 398 | ||
| 5 | Noise | 391 | ||
| Manhattan | Manhattanville, Hamilton Heights | 1 | Noise - Residential | 677 |
| 2 | Water System | 551 | ||
| 3 | Noise - Street/Sidewalk | 257 | ||
| 4 | Noise - Vehicle | 177 | ||
| 5 | General Construction/Plumbing | 156 | ||
| Manhattan | Midtown Business District | 1 | Taxi Complaint | 897 |
| 2 | Broken Muni Meter | 869 | ||
| 3 | Noise | 361 | ||
| 4 | Street Condition | 320 | ||
| 5 | General Construction/Plumbing | 290 | ||
| Manhattan | Riverdale, Kingsbridge, Marble Hill | 1 | Noise | 5 |
| 2 | Water System | 2 | ||
| 3 | Sewer | 1 | ||
| Manhattan | Stuyvesant Town, Turtle Bay | 1 | Noise | 531 |
| 2 | Taxi Complaint | 451 | ||
| 3 | Broken Muni Meter | 351 | ||
| 4 | Street Condition | 308 | ||
| 5 | Noise - Residential | 244 | ||
| Manhattan | Upper East Side | 1 | Taxi Complaint | 627 |
| 2 | Noise | 513 | ||
| 3 | General Construction/Plumbing | 378 | ||
| 4 | Noise - Residential | 348 | ||
| 5 | Street Condition | 323 | ||
| Manhattan | Washington Heights, Inwood | 1 | Noise - Residential | 1,282 |
| 2 | Water System | 1,184 | ||
| 3 | Noise - Street/Sidewalk | 525 | ||
| 4 | Noise - Vehicle | 488 | ||
| 5 | General Construction/Plumbing | 222 | ||
| Manhattan | West Side, Upper West Side | 1 | Noise - Residential | 724 |
| 2 | Noise | 466 | ||
| 3 | Taxi Complaint | 436 | ||
| 4 | General Construction/Plumbing | 333 | ||
| 5 | Noise - Street/Sidewalk | 266 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Queens | Astoria, Long Island City | 1 | Blocked Driveway | 510 |
| 2 | Noise - Residential | 493 | ||
| 3 | Street Light Condition | 448 | ||
| 4 | General Construction/Plumbing | 345 | ||
| 5 | Traffic Signal Condition | 300 | ||
| Queens | Bayside, Douglaston, Little Neck | 1 | Damaged Tree | 582 |
| 2 | Street Light Condition | 522 | ||
| 3 | Street Condition | 288 | ||
| 4 | Sewer | 254 | ||
| 5 | Dead Tree | 240 | ||
| Queens | Elmhurst, South Corona | 1 | Noise - Residential | 479 |
| 2 | Blocked Driveway | 428 | ||
| 3 | Graffiti | 234 | ||
| 4 | Dirty Conditions | 223 | ||
| 5 | Street Light Condition | 203 | ||
| Queens | Flushing, Bay Terrace | 1 | Street Light Condition | 649 |
| 2 | Damaged Tree | 593 | ||
| 3 | Street Condition | 568 | ||
| 4 | Building/Use | 517 | ||
| 5 | Noise - Residential | 450 | ||
| Queens | Forest Hills, Rego Park | 1 | Street Light Condition | 244 |
| 2 | Blocked Driveway | 239 | ||
| 3 | Water System | 224 | ||
| 4 | Noise - Residential | 214 | ||
| 5 | Damaged Tree | 191 | ||
| Queens | Fresh Meadows, Briarwood | 1 | Street Light Condition | 458 |
| 2 | Damaged Tree | 405 | ||
| 3 | Noise - Residential | 380 | ||
| 4 | Water System | 370 | ||
| 5 | Blocked Driveway | 278 | ||
| Queens | Jackson Heights, North Corona | 1 | Noise - Residential | 631 |
| 2 | Dirty Conditions | 378 | ||
| 3 | Blocked Driveway | 357 | ||
| 4 | Street Light Condition | 298 | ||
| 5 | Building/Use | 279 | ||
| Queens | Jamaica, St. Albans, Hollis | 1 | Street Light Condition | 931 |
| 2 | Sewer | 753 | ||
| 3 | Noise - Residential | 703 | ||
| 4 | Water System | 508 | ||
| 5 | Building/Use | 445 | ||
| Queens | Ozone Park, Howard Beach | 1 | Sewer | 572 |
| 2 | Noise - Residential | 549 | ||
| 3 | Building/Use | 518 | ||
| 4 | Street Light Condition | 481 | ||
| 5 | Dirty Conditions | 375 | ||
| Queens | Queens Village, Rosedale | 1 | Street Light Condition | 910 |
| 2 | Damaged Tree | 750 | ||
| 3 | Sewer | 583 | ||
| 4 | Water System | 429 | ||
| 5 | Noise - Residential | 407 | ||
| Queens | Ridgewood, Glendale, Maspeth | 1 | Blocked Driveway | 487 |
| 2 | Street Light Condition | 477 | ||
| 3 | Noise - Residential | 375 | ||
| 4 | Damaged Tree | 322 | ||
| 5 | Street Condition | 320 | ||
| Queens | Sunnyside, Woodside | 1 | Street Light Condition | 460 |
| 2 | Noise - Residential | 266 | ||
| 3 | Water System | 265 | ||
| 4 | Traffic Signal Condition | 250 | ||
| 5 | Blocked Driveway | 240 | ||
| Queens | The Rockaways, Broad Channel | 1 | Street Light Condition | 528 |
| 2 | Water System | 418 | ||
| 3 | Sewer | 363 | ||
| 4 | Noise - Residential | 291 | ||
| 5 | Dhs Advantage - Tenant | 264 | ||
| Queens | Woodhaven, Richmond Hill | 1 | Noise - Residential | 621 |
| 2 | Blocked Driveway | 491 | ||
| 3 | Building/Use | 482 | ||
| 4 | Street Light Condition | 445 | ||
| 5 | Water System | 337 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData
| Borough | Community District | Rank | Complaint Type | Number of Service Requests |
|---|---|---|---|---|
| Staten Island | New Springville, South Beach | 1 | Street Light Condition | 570 |
| 2 | Water System | 445 | ||
| 3 | Sewer | 368 | ||
| 4 | Street Condition | 362 | ||
| 5 | Missed Collection (All Materials) | 236 | ||
| Staten Island | Stapleton, Port Richmond | 1 | Noise - Residential | 597 |
| 2 | Street Light Condition | 596 | ||
| 3 | Water System | 449 | ||
| 4 | Sewer | 395 | ||
| 5 | Street Condition | 359 | ||
| Staten Island | Tottenville, Woodrow, Great Kills | 1 | Street Light Condition | 732 |
| 2 | Water System | 431 | ||
| 3 | Street Condition | 381 | ||
| 4 | Damaged Tree | 346 | ||
| 5 | General Construction/Plumbing | 309 |
Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData