Summary

NYC 311 open data for 2010_Q2 contain a total of 472,317 service requests, consisting of 52,710 requests from the Bronx, 98,329 requests from Brooklyn, 71,233 requests from Manhattan, 98,195 requests from Queens, and 22,913 requests from Staten Island. The three most common complaint types were: Street Light Condition (n=31,055), Noise - Residential (n=29,955), and General Construction (n=28,492). City agencies with the highest number of service request assignments were: HPD (n=120,883), DOT (n=86,042), and NYPD (n=77,158).

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2010_Q2 Number of Service Requests
Total 472,317

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 52,710
Brooklyn 98,329
Manhattan 71,233
Queens 98,195
Staten Island 22,913
Unspecified 128,937

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
April 162,692
May 157,876
June 151,749

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 38,896
Monday 84,506
Tuesday 80,966
Wednesday 74,132
Thursday 78,171
Friday 72,035
Saturday 43,611

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
(Missing / Not Applicable) 140,655
Residential Building 119,360
Street 58,724
Street/Sidewalk 38,235
Residential Building/House 30,998
Sidewalk 22,331
Other 21,397
Tenant Address 8,284
Property Address 7,981
Club/Bar/Restaurant 4,559
Park 4,149
N/A 4,072
Senior Address 3,941
Lot 2,919
Mixed Use 2,501
Restaurant/Bar/Deli/Bakery 2,211

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Online 5,838
Other 17,134
Phone 200,842
Unknown 248,503

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 120,883
DOT 86,042
NYPD 77,158
DEP 42,662
DSNY 35,139
DPR 29,155
DOB 29,134
DOF 13,144
DOHMH 12,580
DHS 8,284
TLC 7,359
DCA 6,441
DFTA 3,006
DOE 508
DOITT 284
NYCEM 283
EDC 150
3-1-1 105

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 119,481
Street Light Condition 31,055
Noise - Residential 29,955
General Construction 28,492
Street Condition 28,014
Plumbing 24,833
Paint - Plaster 21,712
Water System 17,986
Heating 17,611
Nonconst 15,347
General Construction/Plumbing 13,966
Traffic Signal Condition 12,066
Blocked Driveway 11,566
Sewer 10,052
Dirty Conditions 9,765
Noise 9,184
Electric 8,535
Damaged Tree 8,341
Building/Use 8,287
Sanitation Condition 7,905
Graffiti 6,910
Taxi Complaint 6,420
Noise - Street/Sidewalk 6,401
Rodent 6,317
Traffic/Illegal Parking 6,230
Noise - Commercial 5,886

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 795
2 Water System 612
3 Noise - Street/Sidewalk 180
4 Dhs Advantage - Tenant 149
5 Blocked Driveway 144
Bronx East Tremont, Belmont 1 Noise - Residential 411
2 Water System 266
3 Graffiti 258
4 Dhs Advantage - Tenant 210
5 Dirty Conditions 142
Bronx Highbridge, Concourse Village 1 Noise - Residential 987
2 Water System 457
3 Graffiti 360
4 Dhs Advantage - Tenant 240
5 Elevator 151
Bronx Hunts Point, Longwood 1 Noise - Residential 262
2 Street Light Condition 165
3 Water System 163
4 Dhs Advantage - Tenant 154
5 Graffiti 134
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 384
2 Graffiti 250
3 Water System 215
4 General Construction/Plumbing 152
5 Dhs Advantage - Tenant 106
Bronx Morrisania, Crotona Park East 1 Noise - Residential 504
2 Graffiti 245
3 Dhs Advantage - Tenant 161
4 Dirty Conditions 114
5 Rodent 106
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 698
2 Street Light Condition 470
3 Blocked Driveway 225
4 Dhs Advantage - Tenant 164
5 Street Condition 156
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 480
2 Water System 244
3 Street Condition 212
4 Blocked Driveway 119
5 General Construction/Plumbing 112
Bronx Soundview, Parkchester 1 Noise - Residential 988
2 Street Light Condition 480
3 Water System 411
4 Blocked Driveway 214
5 Dhs Advantage - Tenant 178
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 584
2 Noise - Residential 258
3 Damaged Tree 249
4 General Construction/Plumbing 168
5 Water System 158
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 917
2 Water System 513
3 Graffiti 418
4 Dhs Advantage - Tenant 314
5 Noise - Street/Sidewalk 150
Bronx Wakefield, Williamsbridge 1 Noise - Residential 815
2 Blocked Driveway 418
3 Dhs Advantage - Tenant 364
4 Dirty Conditions 324
5 Water System 316

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Street Light Condition 292
2 Noise - Residential 273
3 General Construction/Plumbing 245
4 Blocked Driveway 232
5 Damaged Tree 161
Brooklyn Bedford Stuyvesant 1 Noise - Residential 885
2 General Construction/Plumbing 464
3 Street Light Condition 380
4 Dhs Advantage - Tenant 312
5 Rodent 258
Brooklyn Bensonhurst, Bath Beach 1 Noise - Residential 417
2 Blocked Driveway 380
3 Street Light Condition 312
4 Dirty Conditions 307
5 General Construction/Plumbing 288
Brooklyn Borough Park, Ocean Parkway 1 Street Condition 439
2 Street Light Condition 347
3 Blocked Driveway 344
4 General Construction/Plumbing 279
5 Damaged Tree 239
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 437
2 Noise 315
3 General Construction/Plumbing 272
4 Street Light Condition 264
5 Traffic Signal Condition 197
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 448
2 Dhs Advantage - Tenant 243
3 Street Light Condition 230
4 Dhs Advantage -Landlord/Broker 151
5 Rodent 129
Brooklyn Bushwick 1 Noise - Residential 507
2 Water System 490
3 General Construction/Plumbing 301
4 Blocked Driveway 204
5 Street Light Condition 185
Brooklyn Canarsie, Flatlands 1 Noise - Residential 586
2 Blocked Driveway 503
3 Sewer 335
4 Water System 303
5 Damaged Tree 288
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 235
2 General Construction/Plumbing 164
3 Street Light Condition 162
4 Blocked Driveway 146
5 Street Condition 144
Brooklyn Crown Heights North 1 Noise - Residential 614
2 Street Light Condition 220
3 General Construction/Plumbing 153
4 Dhs Advantage - Tenant 148
5 Rodent 133
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 622
2 Street Light Condition 147
3 Blocked Driveway 132
4 General Construction/Plumbing 112
5 Rodent 108
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 603
2 Blocked Driveway 471
3 Sanitation Condition 235
4 Dhs Advantage - Tenant 230
5 General Construction/Plumbing 140
Brooklyn East New York, Starrett City 1 Noise - Residential 880
2 Water System 620
3 Street Light Condition 451
4 Dhs Advantage - Tenant 339
5 Building/Use 324
Brooklyn Flatbush, Midwood 1 Noise - Residential 811
2 Blocked Driveway 338
3 Street Condition 271
4 General Construction/Plumbing 221
5 Damaged Tree 167
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 333
2 General Construction/Plumbing 294
3 Noise 261
4 Noise - Residential 258
5 Noise - Commercial 222
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Noise - Residential 453
2 Blocked Driveway 354
3 Water System 336
4 Street Light Condition 302
5 General Construction/Plumbing 272
Brooklyn Sunset Park, Windsor Terrace 1 Street Light Condition 363
2 Noise - Residential 288
3 General Construction/Plumbing 210
4 Street Condition 205
5 Traffic Signal Condition 182
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 705
2 General Construction/Plumbing 500
3 Noise - Commercial 449
4 Street Light Condition 401
5 Graffiti 389

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Taxi Complaint 304
2 Street Condition 293
3 Noise 282
4 Street Light Condition 181
5 Broken Muni Meter 171
Manhattan Central Harlem 1 Noise - Residential 964
2 Noise - Street/Sidewalk 304
3 General Construction/Plumbing 231
4 Noise 154
5 Rodent 153
Manhattan Chelsea, Clinton 1 Taxi Complaint 638
2 Noise 414
3 Street Condition 364
4 Noise - Residential 349
5 Water System 301
Manhattan East Harlem 1 Noise - Residential 656
2 Water System 234
3 Noise - Street/Sidewalk 161
4 General Construction/Plumbing 152
5 Noise 151
Manhattan Greenwich Village, Soho 1 Noise - Commercial 479
2 Noise 458
3 Taxi Complaint 452
4 Street Condition 368
5 General Construction/Plumbing 357
Manhattan Lower East Side, Chinatown 1 Noise - Residential 698
2 Noise - Commercial 614
3 Graffiti 479
4 Broken Muni Meter 398
5 Noise 391
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 677
2 Water System 551
3 Noise - Street/Sidewalk 257
4 Noise - Vehicle 177
5 General Construction/Plumbing 156
Manhattan Midtown Business District 1 Taxi Complaint 897
2 Broken Muni Meter 869
3 Noise 361
4 Street Condition 320
5 General Construction/Plumbing 290
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Noise 5
2 Water System 2
3 Sewer 1
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 531
2 Taxi Complaint 451
3 Broken Muni Meter 351
4 Street Condition 308
5 Noise - Residential 244
Manhattan Upper East Side 1 Taxi Complaint 627
2 Noise 513
3 General Construction/Plumbing 378
4 Noise - Residential 348
5 Street Condition 323
Manhattan Washington Heights, Inwood 1 Noise - Residential 1,282
2 Water System 1,184
3 Noise - Street/Sidewalk 525
4 Noise - Vehicle 488
5 General Construction/Plumbing 222
Manhattan West Side, Upper West Side 1 Noise - Residential 724
2 Noise 466
3 Taxi Complaint 436
4 General Construction/Plumbing 333
5 Noise - Street/Sidewalk 266

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Blocked Driveway 510
2 Noise - Residential 493
3 Street Light Condition 448
4 General Construction/Plumbing 345
5 Traffic Signal Condition 300
Queens Bayside, Douglaston, Little Neck 1 Damaged Tree 582
2 Street Light Condition 522
3 Street Condition 288
4 Sewer 254
5 Dead Tree 240
Queens Elmhurst, South Corona 1 Noise - Residential 479
2 Blocked Driveway 428
3 Graffiti 234
4 Dirty Conditions 223
5 Street Light Condition 203
Queens Flushing, Bay Terrace 1 Street Light Condition 649
2 Damaged Tree 593
3 Street Condition 568
4 Building/Use 517
5 Noise - Residential 450
Queens Forest Hills, Rego Park 1 Street Light Condition 244
2 Blocked Driveway 239
3 Water System 224
4 Noise - Residential 214
5 Damaged Tree 191
Queens Fresh Meadows, Briarwood 1 Street Light Condition 458
2 Damaged Tree 405
3 Noise - Residential 380
4 Water System 370
5 Blocked Driveway 278
Queens Jackson Heights, North Corona 1 Noise - Residential 631
2 Dirty Conditions 378
3 Blocked Driveway 357
4 Street Light Condition 298
5 Building/Use 279
Queens Jamaica, St. Albans, Hollis 1 Street Light Condition 931
2 Sewer 753
3 Noise - Residential 703
4 Water System 508
5 Building/Use 445
Queens Ozone Park, Howard Beach 1 Sewer 572
2 Noise - Residential 549
3 Building/Use 518
4 Street Light Condition 481
5 Dirty Conditions 375
Queens Queens Village, Rosedale 1 Street Light Condition 910
2 Damaged Tree 750
3 Sewer 583
4 Water System 429
5 Noise - Residential 407
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 487
2 Street Light Condition 477
3 Noise - Residential 375
4 Damaged Tree 322
5 Street Condition 320
Queens Sunnyside, Woodside 1 Street Light Condition 460
2 Noise - Residential 266
3 Water System 265
4 Traffic Signal Condition 250
5 Blocked Driveway 240
Queens The Rockaways, Broad Channel 1 Street Light Condition 528
2 Water System 418
3 Sewer 363
4 Noise - Residential 291
5 Dhs Advantage - Tenant 264
Queens Woodhaven, Richmond Hill 1 Noise - Residential 621
2 Blocked Driveway 491
3 Building/Use 482
4 Street Light Condition 445
5 Water System 337

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Street Light Condition 570
2 Water System 445
3 Sewer 368
4 Street Condition 362
5 Missed Collection (All Materials) 236
Staten Island Stapleton, Port Richmond 1 Noise - Residential 597
2 Street Light Condition 596
3 Water System 449
4 Sewer 395
5 Street Condition 359
Staten Island Tottenville, Woodrow, Great Kills 1 Street Light Condition 732
2 Water System 431
3 Street Condition 381
4 Damaged Tree 346
5 General Construction/Plumbing 309

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData