Summary

NYC 311 open data for 2010_Q1 contain a total of 532,287 service requests, consisting of 46,919 requests from the Bronx, 93,451 requests from Brooklyn, 61,233 requests from Manhattan, 91,348 requests from Queens, and 26,707 requests from Staten Island. The three most common complaint types were: Heating (n=82,020), Street Condition (n=38,281), and General Construction (n=34,012). City agencies with the highest number of service request assignments were: HPD (n=203,596), DOT (n=97,804), and NYPD (n=61,717).

For interactive visualizations of the latest New York City 311 Service Request Data, visit:
http://isaac-michaels.shinyapps.io/NYC_311_Dashboard/

Summary Prepared By:__ Isaac H. Michaels, MPH
Data Source: NYC OpenData


Service Request Volume

Total

2010_Q1 Number of Service Requests
Total 532,287

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Trend

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Borough Number of Service Requests
Bronx 46,919
Brooklyn 93,451
Manhattan 61,233
Queens 91,348
Staten Island 26,707
Unspecified 212,629

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Month

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Month Number of Service Requests
January 181,961
February 159,369
March 190,957

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Weekday

Weekday Number of Service Requests
Sunday 51,440
Monday 94,245
Tuesday 93,593
Wednesday 80,112
Thursday 78,526
Friday 79,704
Saturday 54,667

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Times

Heatmap Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Community District

Cumulative

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData

Trend

Graphs Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Locations

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Location Number of Service Requests
Residential Building 201,790
(Missing / Not Applicable) 139,337
Street 52,579
Residential Building/House 28,823
Street/Sidewalk 27,518
Sidewalk 22,694
Other 16,593
Property Address 9,894
Tenant Address 8,906
Senior Address 7,242
N/A 5,316
Club/Bar/Restaurant 3,691
Mixed Use 2,100
Highway 2,090
Restaurant/Bar/Deli/Bakery 1,979
Lot 1,735

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channels

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Channel Number of Service Requests
Online 7,824
Other 17,396
Phone 180,616
Unknown 326,451

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agency Number of Service Requests
HPD 203,596
DOT 97,804
NYPD 61,717
DSNY 38,569
DEP 33,266
DOB 26,751
DOF 20,286
DPR 16,333
DOHMH 9,958
DHS 8,906
TLC 5,783
DCA 5,451
DFTA 2,544
DOE 659
NYCEM 309
DOITT 268
3-1-1 87

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Agencies and Acronyms:



  • 311
  • Administration for Children’s Services (ACS)
  • Alliance for Downtown New York
  • Banking Commission
  • Board of Correction (BOC)
  • Board of Elections (BOENY)
  • Board of Standards and Appeals (BSA)
  • Bronx Borough President (BPBX)
  • Brooklyn Borough President (BPBK)
  • Brooklyn Public Library (BPL)
  • Business Integrity Commission (BIC)
  • Campaign Finance Board (CFB)
  • City Clerk & Clerk of the Council (OCC)
  • City Council (NYCC)
  • City Employees’ Retirement System (NYCERS)
  • City University of New York (CUNY)
  • Civil Service Commission
  • Civilian Complaint Review Board (CCRB)
  • Commission on Human Rights (CCHR)
  • Commission on Women’s Issues (CWI)
  • Commission to Combat Police Corruption (CCPC)
  • Community Boards
  • Conflicts of Interest Board (COIB)
  • Department for the Aging (DFTA)
  • Department of Buildings (DOB)
  • Department of City Planning (DCP)
  • Department of Citywide Administrative Services (DCAS)
  • Department of Consumer Affairs (DCA)
  • Department of Correction (DOC)
  • Department of Cultural Affairs (DCLA)
  • Department of Design and Construction (DDC)
  • Department of Education (DOE)
  • Department of Environmental Protection (DEP)
  • Department of Finance (DOF)
  • Department of Health and Mental Hygiene (DOHMH)
  • Department of Homeless Services (DHS)
  • Department of Housing Preservation and Development (HPD)


  • Department of Information Technology & Telecommunications (DoITT)
  • Department of Investigation (DOI)
  • Department of Parks and Recreation (DPR)
  • Department of Probation (DOP)
  • Department of Records and Information Services (DORIS)
  • Department of Sanitation (DSNY)
  • Department of Small Business Services (SBS)
  • Department of Transportation (DOT)
  • Department of Youth and Community Development (DYCD)
  • Economic Development Corporation (EDC)
  • Equal Employment Practices Commission (EEPC)
  • Financial Information Services Agency (FISA)
  • Fire Department Pension Fund & Related Funds
  • Fire Department of New York City (FDNY)
  • Health and Hospitals Corporation (HHC)
  • Human Resources Administration (HRA)
  • Landmarks Preservation Commission (LPC)
  • Latin Media & Entertainment Commission (LMEC)
  • Law Department (LAW)
  • Loft Board (LOFT)
  • Manhattan Borough President (MBPO)
  • Mayor’s Office of Adult Education (ADULTED)
  • Mayor’s Office of Data Analytics (MODA)
  • Mayor’s Office of Long-Term Planning and Sustainability (OLTPS)
  • Mayor’s Office of Management & Budget (OMB)
  • Mayor’s Office of Media And Entertainment (MOME)
  • Mayor’s Office of Operations (OPS)
  • Mayor’s Office to Combat Domestic Violence (OCDV)
  • Metropolitan Transportation Authority (MTA)


  • NYC & Company (NYCGO)
  • NYC Independent Budget Office (IBO)
  • NYC Media (MEDIA)
  • NYC Service (NYCSERVICE)
  • New York City Housing Authority (NYCHA)
  • New York City Tax Commission (TAXCOMM)
  • New York Public Library (NYPL)
  • Office of Administrative Tax Appeals (OATA)
  • Office of Administrative Trials and Hearings (OATH)
  • Office of Chief Medical Examiner (OCME)
  • Office of Citywide Event Coordination and Management (CECM)
  • Office of Collective Bargaining (OCB)
  • Office of Emergency Management (OEM)
  • Office of Film, Theatre, and Broadcasting (FILM)
  • Office of Labor Relations (OLR)
  • Office of Payroll Administration (OPA)
  • Office of the Actuary (ACTUARY)
  • Office of the Comptroller (COMPTROLLER)
  • Office of the Mayor
  • Police Department (NYPD)
  • Police Pension Fund (NYCPPF)
  • Port Authority of New York & New Jersey (PANYNJ)
  • Procurement Policy Board (PPB)
  • Public Design Commission (formerly Art Commission (ARTCOM) and Design Commission)
  • Queens Borough President (QBP)
  • Queens Library (QBPL)
  • Rent Guidelines Board (RGB)
  • School Construction Authority (SCA)
  • Staten Island Borough President (BPSI)
  • Tax Appeals Tribunal (TAT)
  • Taxi and Limousine Commission (TLC)
  • Teachers Retirement System (TRSNYC)

Services Requested

By Type

Graph Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Type Number of Service Requests
Others 100,755
Heating 82,020
Street Condition 38,281
General Construction 34,012
Plumbing 33,703
Noise - Residential 28,217
Street Light Condition 28,059
Paint - Plaster 25,057
Traffic Signal Condition 16,239
Nonconst 14,388
General Construction/Plumbing 12,475
Blocked Driveway 12,201
Sewer 12,142
Water System 11,382
Electric 9,818
Snow 9,376
Damaged Tree 8,353
Dirty Conditions 7,756
Traffic/Illegal Parking 7,735
Building/Use 7,309
Dhs Advantage - Tenant 6,151
Sanitation Condition 5,788
Noise 5,658
Scrie 5,235
Graffiti 5,112
Missed Collection (All Materials) 5,065

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


By Borough

Bronx

Borough Community District Rank Complaint Type Number of Service Requests
Bronx Bedford Park, Norwood, Fordham 1 Noise - Residential 1,006
2 Dhs Advantage - Tenant 185
3 Blocked Driveway 159
4 Dirty Conditions 152
5 Graffiti 129
Bronx East Tremont, Belmont 1 Noise - Residential 465
2 Graffiti 293
3 Dhs Advantage - Tenant 239
4 Street Condition 123
5 General Construction/Plumbing 92
Bronx Highbridge, Concourse Village 1 Noise - Residential 1,085
2 Dhs Advantage - Tenant 301
3 Graffiti 123
4 General Construction/Plumbing 122
5 Scrie 113
Bronx Hunts Point, Longwood 1 Noise - Residential 287
2 Dhs Advantage - Tenant 218
3 Street Light Condition 145
4 Traffic Signal Condition 80
5 Dirty Conditions 65
Bronx Melrose, Mott Haven, Port Morris 1 Noise - Residential 436
2 General Construction/Plumbing 163
3 Dhs Advantage - Tenant 154
4 Consumer Complaint 86
5 Water System 86
Bronx Morrisania, Crotona Park East 1 Noise - Residential 684
2 Dhs Advantage - Tenant 178
3 Graffiti 119
4 Blocked Driveway 85
5 Street Light Condition 82
Bronx Pelham Pkwy, Morris Park, Laconia 1 Noise - Residential 704
2 Street Light Condition 387
3 Blocked Driveway 237
4 Snow 194
5 Dhs Advantage - Tenant 179
Bronx Riverdale, Kingsbridge, Marble Hill 1 Noise - Residential 457
2 Street Condition 331
3 Damaged Tree 194
4 General Construction/Plumbing 114
5 Scrie 114
Bronx Soundview, Parkchester 1 Noise - Residential 1,081
2 Street Light Condition 447
3 Dhs Advantage - Tenant 259
4 Blocked Driveway 211
5 Graffiti 147
Bronx Throgs Nk., Co-op City, Pelham Bay 1 Street Light Condition 472
2 Noise - Residential 178
3 Blocked Driveway 138
4 Dirty Conditions 138
5 Traffic/Illegal Parking 137
Bronx University Hts., Fordham, Mt. Hope 1 Noise - Residential 1,232
2 Dhs Advantage - Tenant 299
3 Graffiti 168
4 Blocked Driveway 136
5 Street Condition 115
Bronx Wakefield, Williamsbridge 1 Noise - Residential 725
2 Blocked Driveway 491
3 Dhs Advantage - Tenant 427
4 Dirty Conditions 341
5 Street Light Condition 271

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Brooklyn

Borough Community District Rank Complaint Type Number of Service Requests
Brooklyn Bay Ridge, Dyker Heights 1 Street Light Condition 326
2 Noise - Residential 287
3 Damaged Tree 272
4 Blocked Driveway 237
5 Snow 198
Brooklyn Bedford Stuyvesant 1 Noise - Residential 642
2 Street Light Condition 461
3 General Construction/Plumbing 419
4 Dhs Advantage - Tenant 407
5 Traffic Signal Condition 240
Brooklyn Bensonhurst, Bath Beach 1 Blocked Driveway 455
2 Street Light Condition 366
3 Noise - Residential 314
4 General Construction/Plumbing 249
5 Building/Use 231
Brooklyn Borough Park, Ocean Parkway 1 Street Condition 645
2 Blocked Driveway 369
3 Street Light Condition 326
4 Damaged Tree 310
5 Traffic/Illegal Parking 300
Brooklyn Brooklyn Heights, Fort Greene 1 Noise - Residential 524
2 General Construction/Plumbing 292
3 Street Light Condition 279
4 Traffic Signal Condition 264
5 Street Condition 168
Brooklyn Brownsville, Ocean Hill 1 Noise - Residential 448
2 Dhs Advantage - Tenant 261
3 Street Light Condition 223
4 Street Condition 174
5 Dhs Advantage -Landlord/Broker 158
Brooklyn Bushwick 1 Noise - Residential 366
2 Blocked Driveway 227
3 Street Light Condition 206
4 Traffic Signal Condition 198
5 General Construction/Plumbing 186
Brooklyn Canarsie, Flatlands 1 Blocked Driveway 562
2 Damaged Tree 499
3 Sewer 424
4 Noise - Residential 385
5 Snow 295
Brooklyn Coney Island, Brighton Beach 1 Noise - Residential 286
2 Sewer 199
3 Street Condition 165
4 Street Light Condition 163
5 Water System 149
Brooklyn Crown Heights North 1 Noise - Residential 453
2 Street Light Condition 240
3 Traffic Signal Condition 202
4 Dhs Advantage - Tenant 161
5 General Construction/Plumbing 157
Brooklyn Crown Heights South, Wingate 1 Noise - Residential 518
2 Blocked Driveway 149
3 General Construction/Plumbing 117
4 Scrie 117
5 Traffic Signal Condition 115
Brooklyn East Flatbush, Rugby, Farragut 1 Noise - Residential 573
2 Blocked Driveway 389
3 Dhs Advantage - Tenant 283
4 Snow 195
5 Street Condition 187
Brooklyn East New York, Starrett City 1 Noise - Residential 613
2 Dhs Advantage - Tenant 464
3 Street Light Condition 453
4 Street Condition 422
5 Snow 353
Brooklyn Flatbush, Midwood 1 Noise - Residential 857
2 Blocked Driveway 372
3 Damaged Tree 315
4 Street Condition 302
5 Snow 260
Brooklyn Park Slope, Carroll Gardens 1 Street Light Condition 335
2 General Construction/Plumbing 273
3 Traffic Signal Condition 267
4 Noise - Residential 215
5 Snow 185
Brooklyn Sheepshead Bay, Gerritsen Beach 1 Damaged Tree 548
2 Noise - Residential 462
3 Sewer 391
4 Blocked Driveway 390
5 Street Condition 381
Brooklyn Sunset Park, Windsor Terrace 1 Traffic Signal Condition 334
2 Street Light Condition 299
3 Noise - Residential 210
4 General Construction/Plumbing 206
5 Blocked Driveway 191
Brooklyn Williamsburg, Greenpoint 1 Noise - Residential 543
2 General Construction/Plumbing 460
3 Graffiti 418
4 Street Light Condition 400
5 Noise - Commercial 303

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Manhattan

Borough Community District Rank Complaint Type Number of Service Requests
Manhattan Battery Park City, Tribeca 1 Noise 287
2 General Construction/Plumbing 234
3 Taxi Complaint 214
4 Street Condition 202
5 Street Light Condition 154
Manhattan Central Harlem 1 Noise - Residential 1,076
2 General Construction/Plumbing 162
3 Water System 124
4 Noise - Commercial 116
5 Dirty Conditions 103
Manhattan Chelsea, Clinton 1 Taxi Complaint 413
2 Street Condition 374
3 Noise - Residential 346
4 Noise 316
5 General Construction/Plumbing 307
Manhattan East Harlem 1 Noise - Residential 796
2 General Construction/Plumbing 163
3 Water System 142
4 Street Condition 103
5 Traffic/Illegal Parking 101
Manhattan Greenwich Village, Soho 1 Noise - Commercial 443
2 General Construction/Plumbing 409
3 Noise 340
4 Taxi Complaint 331
5 Broken Muni Meter 276
Manhattan Lower East Side, Chinatown 1 Graffiti 1,081
2 Noise - Residential 624
3 Noise - Commercial 537
4 Street Condition 336
5 Traffic/Illegal Parking 317
Manhattan Manhattanville, Hamilton Heights 1 Noise - Residential 709
2 General Construction/Plumbing 111
3 Rodent 111
4 Scrie 107
5 Water System 102
Manhattan Midtown Business District 1 Broken Muni Meter 698
2 Taxi Complaint 691
3 General Construction/Plumbing 312
4 Street Condition 277
5 Noise 269
Manhattan Riverdale, Kingsbridge, Marble Hill 1 Street Condition 4
2 Noise 2
Manhattan Stuyvesant Town, Turtle Bay 1 Noise 391
2 Taxi Complaint 341
3 Broken Muni Meter 285
4 Street Condition 222
5 Noise - Residential 221
Manhattan Upper East Side 1 Taxi Complaint 440
2 Street Condition 421
3 Noise 402
4 Noise - Residential 338
5 General Construction/Plumbing 314
Manhattan Washington Heights, Inwood 1 Noise - Residential 1,532
2 Scrie 364
3 Noise - Commercial 257
4 General Construction/Plumbing 181
5 Water System 166
Manhattan West Side, Upper West Side 1 Noise - Residential 739
2 Noise 366
3 Taxi Complaint 325
4 General Construction/Plumbing 308
5 Street Condition 276

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Queens

Borough Community District Rank Complaint Type Number of Service Requests
Queens Astoria, Long Island City 1 Noise - Residential 506
2 Blocked Driveway 498
3 Street Light Condition 453
4 General Construction/Plumbing 314
5 Traffic Signal Condition 296
Queens Bayside, Douglaston, Little Neck 1 Street Light Condition 531
2 Street Condition 316
3 Sewer 296
4 Water System 276
5 Damaged Tree 240
Queens Elmhurst, South Corona 1 Blocked Driveway 455
2 Noise - Residential 386
3 Traffic Signal Condition 170
4 Building/Use 166
5 Consumer Complaint 138
Queens Flushing, Bay Terrace 1 Street Light Condition 585
2 Street Condition 526
3 Blocked Driveway 502
4 Building/Use 465
5 Sewer 445
Queens Forest Hills, Rego Park 1 Noise - Residential 320
2 Blocked Driveway 253
3 Scrie 217
4 Street Light Condition 182
5 Water System 148
Queens Fresh Meadows, Briarwood 1 Street Light Condition 427
2 Water System 331
3 Noise - Residential 312
4 Blocked Driveway 297
5 Sewer 284
Queens Jackson Heights, North Corona 1 Blocked Driveway 427
2 Noise - Residential 421
3 Street Light Condition 269
4 Building/Use 265
5 General Construction/Plumbing 250
Queens Jamaica, St. Albans, Hollis 1 Sewer 1,035
2 Street Light Condition 879
3 Water System 481
4 Noise - Residential 441
5 Blocked Driveway 440
Queens Ozone Park, Howard Beach 1 Street Light Condition 486
2 Sewer 471
3 Water System 437
4 Building/Use 416
5 Blocked Driveway 395
Queens Queens Village, Rosedale 1 Street Light Condition 950
2 Sewer 735
3 Snow 644
4 Damaged Tree 607
5 Water System 528
Queens Ridgewood, Glendale, Maspeth 1 Blocked Driveway 514
2 Street Light Condition 499
3 Noise - Residential 369
4 Traffic/Illegal Parking 335
5 Water System 328
Queens Sunnyside, Woodside 1 Noise - Residential 339
2 Traffic Signal Condition 300
3 Street Light Condition 299
4 Water System 280
5 Blocked Driveway 277
Queens The Rockaways, Broad Channel 1 Street Light Condition 505
2 Sewer 500
3 Noise - Residential 311
4 Dhs Advantage - Tenant 304
5 General Construction/Plumbing 205
Queens Woodhaven, Richmond Hill 1 Building/Use 498
2 Blocked Driveway 474
3 Street Light Condition 414
4 Noise - Residential 397
5 General Construction/Plumbing 268

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData


Staten Island

Borough Community District Rank Complaint Type Number of Service Requests
Staten Island New Springville, South Beach 1 Sewer 660
2 Street Light Condition 640
3 Damaged Tree 586
4 Snow 411
5 Street Condition 400
Staten Island Stapleton, Port Richmond 1 Street Light Condition 748
2 Sewer 582
3 Damaged Tree 496
4 Street Condition 489
5 Snow 472
Staten Island Tottenville, Woodrow, Great Kills 1 Damaged Tree 933
2 Street Light Condition 813
3 Snow 781
4 Sewer 508
5 Water System 434

Table Prepared By: Isaac H. Michaels, MPH
Data Source: NYC OpenData