Smart Grid Fund Survey 2 Findings 02sep17

Smart Grid Fund Electricity Pilot

Findings from Survey 2a

Findings

Survey 2a was conducted among Hydro One customers who participated in the Smart Grid Fund FlexPlan Electricity Pricing Pilot between April 29, 2017 and May 17, 2017. The survey was programmed in Sawtooth Software Lighthouse v9.3 and was hosted on a server at McMaster University. Email invitations were sent to a soft launch sample of 22 customers on April 29, 2017. The invitations were sent to the remaining sample list on May 4, 2017. The formal online portion of the survey was concluded on June 10, 2017. Those who had not completed or partially completed the survey by May 17, 2017 were called by telephone to encourage their participation between May 18, 2017 and June 7, 2017.

Tables of electricity and sample design categories

Disposition of respondents

disposition	N	raw %	valid %	cumulative %
Incomplete	73	7.98	7.98	7.98
Complete	842	92.02	92.02	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=1.92 · σ=0.27

egroup

egroup	n	raw %	valid %	cumulative %
Experiment: No feedback	308	33.66	33.66	33.66
Experiment: IHD, No Energate	260	28.42	28.42	62.08
Experiment: IHD + PlotWatt, No Energate	254	27.76	27.76	89.84
Control: No feedback	34	3.72	3.72	93.55
Control: IHD, No Energate	26	2.84	2.84	96.39
Control: IHD + PlotWatt, No Energate	33	3.61	3.61	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=2.24 · σ=1.24

group

group	N	raw %	valid %	cumulative %
Experiment: No feedback	295	32.24	32.24	32.24
Experiment: IHD, No Energate	245	26.78	26.78	59.02
Experiment: IHD + PlotWatt, No Energate	237	25.90	25.90	84.92
Control: No feedback	34	3.72	3.72	88.63
Control: IHD, No Energate	23	2.51	2.51	91.15
Control: IHD + PlotWatt, No Energate	32	3.50	3.50	94.64
Dropped out of pilot	49	5.36	5.36	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=2.49 · σ=1.62

Rate Groups

Rate group

rate group	N	raw %	valid %	cumulative %
R1	391	42.73	42.73	42.73
R2	450	49.18	49.18	91.91
UR	74	8.09	8.09	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=1.65 · σ=0.62

Treatment Groups

Treatment

treatment	N	raw %	valid %	cumulative %
H1 TOU	93	10.16	10.16	10.16
TOU1	69	7.54	7.54	17.70
TOU2	72	7.87	7.87	25.57
TOU3	77	8.42	8.42	33.99
TOU4	76	8.31	8.31	42.30
TOU5	67	7.32	7.32	49.62
TOU6	69	7.54	7.54	57.16
VPP/CPP7	68	7.43	7.43	64.59
VPP/CPP8	63	6.89	6.89	71.48
VPP/CPP9	60	6.56	6.56	78.03
VPP/CPP10	68	7.43	7.43	85.46
RTP11	63	6.89	6.89	92.35
RTP12	70	7.65	7.65	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=6.72 · σ=3.81

Reasons for dropping out of pilot

Reasons for dropping out of pilot (Experiment, no feedback): percent of answers

Reasons	n, responses	raw % responses	valid % responses	cumulative % responses
Other reasons	6	40.0	40.0	40.0
I moved	4	26.7	26.7	66.7
My meter was no longer compatible with the pilot	4	26.7	26.7	93.3
The agreement term ended	1	6.7	6.7	100.0
missings	0	0.0
total N=15 · valid N=15 · x̄=2.3 · σ=1.0

Reasons for dropping out of pilot (Experiment: IHD, No Energate): percent of answers

Reasons	n, responses	raw % responses	valid % responses	cumulative % responses
Other reasons	9	52.9	52.9	52.9
I moved	3	17.6	17.6	70.6
The in home display unit did not work	3	17.6	17.6	88.2
The agreement term ended	1	5.9	5.9	94.1
The financial benefits of participating were not worthwhile	1	5.9	5.9	100.0
missings	0	0.0
total N=17 · valid N=17 · x̄=2.5 · σ=1.4

Reasons for dropping out of pilot (Experiment: IHD + PlotWatt, No Energate): percent of answers

Reasons	n, responses	raw % responses	valid % responses	cumulative % responses
Other reasons	9	37.5	37.5	37.5
The in home display unit did not work	7	29.2	29.2	66.7
The agreement term ended	4	16.7	16.7	83.3
I moved	1	4.2	4.2	87.5
My meter was no longer compatible with the pilot	1	4.2	4.2	91.7
The financial benefits of participating were not worthwhile	1	4.2	4.2	95.8
The web portal detailed display of my electricity usage by appliance and over time was not useful	1	4.2	4.2	100.0
missings	0	0.0
total N=24 · valid N=24 · x̄=4.2 · σ=1.6

Reasons for dropping out of pilot (Control: IHD, No Energate): percent of answers

Reasons	n, responses	raw % responses	valid % responses	cumulative % responses
Other reasons	2	66.7	66.7	66.7
The agreement term ended	1	33.3	33.3	100.0
missings	0	0.0
total N=3 · valid N=3 · x̄=1.3 · σ=0.6

Reasons for dropping out of pilot (Control: IHD + PlotWatt, No Energate): percent of answers

Reasons	n, responses	raw % responses	valid % responses	cumulative % responses
I moved	1	100.0	100.0	100.0
missings	0	0.0
total N=1 · valid N=1 · x̄=1.0 · σ=NA

Customer responses to survey questions

Conservation Efforts

value	N	raw %	valid %	cumulative %
Less electricity used	330	36.07	36.67	36.67
About the same electricity	551	60.22	61.22	97.89
More electricity used	19	2.08	2.11	100.00
Missing Values	15	1.64
total N=915 · valid N=900 · x̄=1.65 · σ=0.52

Shifting electricity

Shifting Efforts

value	N	raw %	valid %	cumulative %
Yes I have shifted electricity usage	701	76.61	77.89	77.89
No I have not shifted electricity usage	199	21.75	22.11	100.00
Missing Values	15	1.64
total N=915 · valid N=900 · x̄=1.22 · σ=0.42

Efforts expended to save electricity

Efforts expended to save electricity

value	N	raw %	valid %	cumulative %
We worked very hard	100	10.93	11.12	11.12
Reasonably hard	497	54.32	55.28	66.41
Only a little	270	29.51	30.03	96.44
We did not work at all to save electricity	32	3.50	3.56	100.00
Missing Values	16	1.75
total N=915 · valid N=899 · x̄=2.26 · σ=0.70

Notifications from McMaster regarding savings

Notifications from McMaster regarding savings

value	N	raw %	valid %	cumulative %
Never	108	11.80	13.37	13.37
Once	44	4.81	5.45	18.81
Twice	110	12.02	13.61	32.43
Three times	142	15.52	17.57	50.00
Four times	133	14.54	16.46	66.46
Five times	77	8.42	9.53	75.99
Six times	194	21.20	24.01	100.00
Missing Values	107	11.69
total N=915 · valid N=808 · x̄=4.43 · σ=2.02

Satisfaction with dimensions of the pilot

Satisfaction with amount saved during FlexPlan pilot

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	46	5.03	5.32	5.32
2	41	4.48	4.75	10.07
3	56	6.12	6.48	16.55
4	56	6.12	6.48	23.03
5	153	16.72	17.71	40.74
6	89	9.73	10.30	51.04
7	119	13.01	13.77	64.81
8	122	13.33	14.12	78.94
9	55	6.01	6.37	85.30
10 Very Satisfied	127	13.88	14.70	100.00
Missing Values	51	5.57
total N=915 · valid N=864 · x̄=6.24 · σ=2.59

Satisfaction with FlexPlan electricity pilot overall

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	28	3.06	3.24	3.24
2	32	3.50	3.70	6.94
3	49	5.36	5.67	12.62
4	30	3.28	3.47	16.09
5	119	13.01	13.77	29.86
6	71	7.76	8.22	38.08
7	121	13.22	14.00	52.08
8	152	16.61	17.59	69.68
9	84	9.18	9.72	79.40
10 Very Satisfied	178	19.45	20.60	100.00
Missing Values	51	5.57
total N=915 · valid N=864 · x̄=6.92 · σ=2.52

Satisfaction with management of the FlexPlan electricity pilot by McMaster University

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	19	2.08	2.20	2.20
2	21	2.30	2.43	4.63
3	29	3.17	3.36	7.99
4	30	3.28	3.47	11.46
5	87	9.51	10.07	21.53
6	58	6.34	6.71	28.24
7	120	13.11	13.89	42.13
8	175	19.13	20.25	62.38
9	116	12.68	13.43	75.81
10 Very Satisfied	209	22.84	24.19	100.00
Missing Values	51	5.57
total N=915 · valid N=864 · x̄=7.44 · σ=2.33

Satisfaction with installation of equipment

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	10	1.09	1.79	1.79
2	2	0.22	0.36	2.15
3	12	1.31	2.15	4.30
4	15	1.64	2.69	6.99
5	18	1.97	3.23	10.22
6	27	2.95	4.84	15.05
7	57	6.23	10.22	25.27
8	106	11.58	19.00	44.27
9	116	12.68	20.79	65.05
10 Very Satisfied	195	21.31	34.95	100.00
Missing Values	357	39.02
total N=915 · valid N=558 · x̄=8.25 · σ=2.03

Satisfaction with the ‘FlexPlan Study Monthly Cost and Rebate Report’

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	20	2.19	2.19	2.19
2	21	2.30	2.30	4.48
3	28	3.06	3.06	7.54
4	23	2.51	2.51	10.05
5	96	10.49	10.49	20.55
6	59	6.45	6.45	26.99
7	113	12.35	12.35	39.34
8	136	14.86	14.86	54.21
9	108	11.80	11.80	66.01
10 Very Satisfied	204	22.30	22.30	88.31
M	107	11.69	11.69	100.00
Missing Values	0	0.00
total N=915 · valid N=915 · x̄=7.80 · σ=2.53

Correlation among satisfaction measures

Satisfaction with the pricing plan used by your household during the FlexPlan Pilot

value	N	raw %	valid %	cumulative %
1 Very Dissatisfied	48	5.25	5.94	5.94
2 Somewhat Dissatisfied	71	7.76	8.79	14.73
3 Slightly Dissatisfied	87	9.51	10.77	25.50
4 Slightly Satisfied	166	18.14	20.54	46.04
5 Somewhat Satisfied	292	31.91	36.14	82.18
6 Very Satisfied	144	15.74	17.82	100.00
Missing Values	107	11.69
total N=915 · valid N=808 · x̄=4.26 · σ=1.42

How well did the FlexPlan pilot pricing plan meet your expectations for being able to manage your electricity usage

value	N	raw %	valid %	cumulative %
1 Did not meet my expectations at all	59	6.45	6.61	6.61
2 Only slightly met my expectations	103	11.26	11.53	18.14
3 Somewhat met my expectations	218	23.83	24.41	42.55
4 Mostly met my expectations	272	29.73	30.46	73.01
5 Fully met my expectations	204	22.30	22.84	95.86
6 Exceeded my expectations	37	4.04	4.14	100.00
Missing Values	22	2.40
total N=915 · valid N=893 · x̄=3.64 · σ=1.25

Preference for the HONI RPP or the pilot pricing plan

Customers showed considerable preference for the pricing plan that was in force in their households during the pilot.

CROSSTAB PREFERENCY BY SPECIFIC PRICING PLANS

Customers were shown their FlexPlan pricing plan at the top of the screen, the current Hydro One pricing plan at the bottom and asked which they prefer

value	N	raw %	valid %	cumulative %
1 I prefer the FlexPlan pricing plan (Top)	632	69.07	82.18	82.18
2 I prefer the current Hydro One pricing plan (Bottom)	137	14.97	17.82	100.00
Missing Values	146	15.96
total N=915 · valid N=769 · x̄=1.18 · σ=0.38

Plan preference by pilot treatment

Rate group	Pricing Plan Preference		Total
	1 I prefer the FlexPlan pricing plan (Top)	2 I prefer the current Hydro One pricing plan (Bottom)
R1	263 80.4 %	64 19.6 %	327 100 %
R2	320 83.3 %	64 16.7 %	384 100 %
UR	49 84.5 %	9 15.5 %	58 100 %
Total	632 82.2 %	137 17.8 %	769 100 %
χ2=1.244 · df=2 · Cramer’s V=0.040 · p=0.537

Plan preference by pilot treatment

Treatment Pricing Plan	Pricing Plan Preference		Total
	1 I prefer the FlexPlan pricing plan (Top)	2 I prefer the current Hydro One pricing plan (Bottom)
TOU1	59 93.7 %	4 6.3 %	63 100 %
TOU2	63 95.5 %	3 4.5 %	66 100 %
TOU3	64 88.9 %	8 11.1 %	72 100 %
TOU4	49 69 %	22 31 %	71 100 %
TOU5	50 83.3 %	10 16.7 %	60 100 %
TOU6	57 86.4 %	9 13.6 %	66 100 %
VPP/CPP7	53 84.1 %	10 15.9 %	63 100 %
VPP/CPP8	55 91.7 %	5 8.3 %	60 100 %
VPP/CPP9	50 87.7 %	7 12.3 %	57 100 %
VPP/CPP10	53 82.8 %	11 17.2 %	64 100 %
RTP11	34 54.8 %	28 45.2 %	62 100 %
RTP12	45 69.2 %	20 30.8 %	65 100 %
Total	632 82.2 %	137 17.8 %	769 100 %
χ2=69.230 · df=11 · Cramer’s V=0.300 · p=0.000

Setting temperature during winter

Temperature set in living area during winter when away

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	154	16.83	18.18	18.18
16-18°C (61-65°F)	318	34.75	37.54	55.73
19-20°C (66-68°F)	263	28.74	31.05	86.78
21-22°C (69-72°F)	98	10.71	11.57	98.35
23-24°C (73-76°F)	13	1.42	1.53	99.88
25-26°C (77-79°F)	1	0.11	0.12	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=2.41 · σ=0.97

Temperature set in living area during winter at night

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	110	12.02	12.99	12.99
16-18°C (61-65°F)	319	34.86	37.66	50.65
19-20°C (66-68°F)	282	30.82	33.29	83.94
21-22°C (69-72°F)	120	13.11	14.17	98.11
23-24°C (73-76°F)	15	1.64	1.77	99.88
25-26°C (77-79°F)	1	0.11	0.12	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=2.54 · σ=0.96

Temperature set in living area during winter when away at night

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	27	2.95	3.19	3.19
16-18°C (61-65°F)	87	9.51	10.27	13.46
19-20°C (66-68°F)	298	32.57	35.18	48.64
21-22°C (69-72°F)	372	40.66	43.92	92.56
23-24°C (73-76°F)	59	6.45	6.97	99.53
25-26°C (77-79°F)	4	0.44	0.47	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=3.43 · σ=0.90

Setting temperature during summer

Temperature set in bedroom area during winter when away

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	203	22.19	23.97	23.97
16-18°C (61-65°F)	308	33.66	36.36	60.33
19-20°C (66-68°F)	249	27.21	29.40	89.73
21-22°C (69-72°F)	78	8.52	9.21	98.94
23-24°C (73-76°F)	9	0.98	1.06	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=2.27 · σ=0.96

Temperature set in bedroom area during winter at night

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	151	16.50	17.83	17.83
16-18°C (61-65°F)	318	34.75	37.54	55.37
19-20°C (66-68°F)	263	28.74	31.05	86.42
21-22°C (69-72°F)	102	11.15	12.04	98.47
23-24°C (73-76°F)	12	1.31	1.42	99.88
25-26°C (77-79°F)	1	0.11	0.12	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=2.42 · σ=0.97

Temperature set in bedroom area during winter when away at night

temperature	N	raw %	valid %	cumulative %
Less than 16°C (61°F)	88	9.62	10.39	10.39
16-18°C (61-65°F)	148	16.17	17.47	27.86
19-20°C (66-68°F)	289	31.58	34.12	61.98
21-22°C (69-72°F)	281	30.71	33.18	95.16
23-24°C (73-76°F)	38	4.15	4.49	99.65
25-26°C (77-79°F)	3	0.33	0.35	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=3.05 · σ=1.06

Conservation undertaken: percent of answers (multiple per respondent)

Conservation actions	n, responses	raw % responses	valid % responses	cumulative % responses
Switched to more energy efficient or low wattage light bulbs	674	28.6	28.6	28.6
Switched to more energy efficient appliances	331	14.0	14.0	42.7
Installed lighting control products	269	11.4	11.4	54.1
Installed flow restricting shower head(s)	213	9.0	9.0	63.1
Retrofitted air-sealing	202	8.6	8.6	71.7
Upgraded your windows	166	7.0	7.0	78.7
Other	149	6.3	6.3	85.1
Insulated your ceilings, floors or walls	137	5.8	5.8	90.9
None	82	3.5	3.5	94.4
Installed water heater insulation	81	3.4	3.4	97.8
Installed programmable thermostats for electric baseboards	52	2.2	2.2	100.0
Missing Values	0	0.0
total N=2356 · valid N=2356 · x̄=6.9 · σ=3.3

Appliances replaced: percent of answers

Appliances replaced	n, responses	raw % responses	valid % responses	cumulative % responses
Fridge	169	20.1	20.1	20.1
Washing Machine	126	15.0	15.0	35.1
Dishwasher	116	13.8	13.8	48.9
Hot Water Tank	104	12.4	12.4	61.2
Dryer	94	11.2	11.2	72.4
Other	88	10.5	10.5	82.9
Heating System/Furnace	84	10.0	10.0	92.9
Air Conditioner	60	7.1	7.1	100.0
missings	0	0.0
total N=841 · valid N=841 · x̄=4.7 · σ=2.2

Energy conservation measures since May 2015: percent of answers

Energy conservation measures	n, responses	raw % responses	valid % responses	cumulative % responses
Turn off lights when not in use	660	23.5	23.5	23.5
Run dishwasher only when full	515	18.3	18.3	41.8
Use cold water for laundry	505	17.9	17.9	59.7
Reduced your use of appliances? (e.g. instead of using your dryer, hang your clothes outside to dry)	405	14.4	14.4	74.1
Hang laundry outside or on a rack to dry	391	13.9	13.9	88.0
Control any of your household equipment and/or appliances with timers	166	5.9	5.9	93.9
Other, please specify.	106	3.8	3.8	97.7
None [Exclusive]	66	2.3	2.3	100.0
Missing Values	0	0.0
total N=2814 · valid N=2814 · x̄=5.5 · σ=2.2

Actions to shift electricity usage since May 2015: percent of answers

Actions to shift electricity usage	n, responses	raw % responses	valid % responses	cumulative % responses
Do laundry during off-peak hours	707	35.1	35.1	35.1
Run dishwasher during off-peak hours	575	28.5	28.5	63.6
Do chores such as vacuuming and/or ironing during off-peak hours	302	15.0	15.0	78.6
Do cooking during off-peak hours	176	8.7	8.7	87.3
Run pool pump during off-peak hours	112	5.6	5.6	92.9
None [Exclusive]	73	3.6	3.6	96.5
Other (Please Specify)	70	3.5	3.5	100.0
Missing Values	0	0.0
total N=2015 · valid N=2015 · x̄=2.7 · σ=1.6

Actions to reduce electricity usage due to dynamic pricing: percent of answers

Actions to reduce electricity usage	n, responses	raw % responses	valid % responses	cumulative % responses
Turn off lights when not in use	608	13.3	13.3	13.3
Run dishwasher only when full	474	10.4	10.4	23.7
Use cold water for laundry	464	10.1	10.1	33.8
Set the thermostat lower in winter when away	419	9.2	9.2	43.0
Set the thermostat lower when asleep	398	8.7	8.7	51.7
Hang laundry to dry	359	7.9	7.9	59.5
Reduced overall heating	298	6.5	6.5	66.0
Unplug appliances and/or electronics equipment when not in use	253	5.5	5.5	71.6
Reduced heating in peak periods	236	5.2	5.2	76.7
Use timer on indoor/outdoor lights	179	3.9	3.9	80.6
Use dimmer on indoor/outdoor lights	173	3.8	3.8	84.4
Replaced water heater	144	3.1	3.1	87.6
Upgraded windows	139	3.0	3.0	90.6
Increased insulation	112	2.4	2.4	93.1
Use timer on pool pump	95	2.1	2.1	95.1
None [Exclusive]	72	1.6	1.6	96.7
Replaced cooling system	52	1.1	1.1	97.9
Other (Please Specify)	52	1.1	1.1	99.0
Replaced space heating system	46	1.0	1.0	100.0
Missing Values	0	0.0
total N=4573 · valid N=4573 · x̄=10.0 · σ=4.3

IHD installed

value	N	raw %	valid %	cumulative %
Yes	366	40.00	43.21	43.21
No	481	52.57	56.79	100.00
Missing Values	68	7.43
total N=915 · valid N=847 · x̄=1.57 · σ=0.50

When IHD installed

Month IHD installed	Year IHD installed							Total
	2010	2011	2013	2014	2015	2016	2017
January	0 0 %	0 0 %	1 100 %	2 18.2 %	5 1.6 %	15 7.6 %	0 0 %	23 4.3 %
February	0 0 %	1 50 %	0 0 %	0 0 %	2 0.6 %	14 7.1 %	2 66.7 %	19 3.6 %
March	0 0 %	0 0 %	0 0 %	0 0 %	18 5.6 %	29 14.7 %	0 0 %	47 8.8 %
April	0 0 %	0 0 %	0 0 %	2 18.2 %	11 3.4 %	42 21.3 %	0 0 %	55 10.3 %
May	0 0 %	0 0 %	0 0 %	1 9.1 %	86 27 %	44 22.3 %	1 33.3 %	132 24.7 %
June	2 100 %	1 50 %	0 0 %	4 36.4 %	37 11.6 %	26 13.2 %	0 0 %	70 13.1 %
July	0 0 %	0 0 %	0 0 %	1 9.1 %	52 16.3 %	10 5.1 %	0 0 %	63 11.8 %
August	0 0 %	0 0 %	0 0 %	0 0 %	52 16.3 %	7 3.6 %	0 0 %	59 11 %
September	0 0 %	0 0 %	0 0 %	0 0 %	39 12.2 %	4 2 %	0 0 %	43 8 %
October	0 0 %	0 0 %	0 0 %	1 9.1 %	14 4.4 %	5 2.5 %	0 0 %	20 3.7 %
November	0 0 %	0 0 %	0 0 %	0 0 %	1 0.3 %	1 0.5 %	0 0 %	2 0.4 %
December	0 0 %	0 0 %	0 0 %	0 0 %	2 0.6 %	0 0 %	0 0 %	2 0.4 %
Total	2 100 %	2 100 %	1 100 %	11 100 %	319 100 %	197 100 %	3 100 %	535 100 %
χ2=228.684 · df=66 · Cramer’s V=0.267 · Fisher’s p=0.000

Frequency Using IHD

value	N	raw %	valid %	cumulative %
At least once a day	105	11.48	19.66	19.66
Regularly, but less then once each day	66	7.21	12.36	32.02
Occasionally but not regularly	116	12.68	21.72	53.75
Rarely	107	11.69	20.04	73.78
Not using	140	15.30	26.22	100.00
Missing Values	381	41.64
total N=915 · valid N=534 · x̄=3.21 · σ=1.46

When stopped using IHD

Month stopped using IHD	Month stopped using IHD			Total
	2015	2016	2017
January	0 0 %	5 5.6 %	19 59.4 %	24 17.1 %
February	0 0 %	1 1.1 %	5 15.6 %	6 4.3 %
March	0 0 %	4 4.4 %	1 3.1 %	5 3.6 %
April	0 0 %	8 8.9 %	3 9.4 %	11 7.9 %
May	0 0 %	5 5.6 %	1 3.1 %	6 4.3 %
June	5 27.8 %	11 12.2 %	1 3.1 %	17 12.1 %
July	2 11.1 %	3 3.3 %	1 3.1 %	6 4.3 %
August	3 16.7 %	11 12.2 %	0 0 %	14 10 %
September	3 16.7 %	9 10 %	0 0 %	12 8.6 %
October	0 0 %	6 6.7 %	0 0 %	6 4.3 %
November	3 16.7 %	8 8.9 %	1 3.1 %	12 8.6 %
December	2 11.1 %	19 21.1 %	0 0 %	21 15 %
Total	18 100 %	90 100 %	32 100 %	140 100 %
χ2=89.452 · df=22 · Cramer’s V=0.565 · Fisher’s p=0.000

Any Actions Undertaken due to IHD since May 2015?

value	N	raw %	valid %	cumulative %
Yes I did undertake actions	273	29.84	51.12	51.12
No I did not undertake actions	261	28.52	48.88	100.00
Missing Values	381	41.64
total N=915 · valid N=534 · x̄=1.49 · σ=0.50

Actions to reduce electricity usage due to IHD: percent of answers (multiple per respondent)

Actions to reduce electricity usage	n, responses	raw % responses	valid % responses	cumulative % responses
Turn off lights when not in use	220	17.7	17.7	17.7
Run dishwasher only when full	166	13.3	13.3	31.0
Use cold water for laundry	146	11.7	11.7	42.7
Set the thermostat higher/lower in summer/winter when away or asleep	145	11.6	11.6	54.4
Hang laundry to dry	130	10.4	10.4	64.8
Unplug appliances and/or electronics equipment when not in use	129	10.4	10.4	75.2
Use timer on indoor/outdoor lights	70	5.6	5.6	80.8
Use dimmer on indoor/outdoor lights	54	4.3	4.3	85.1
Other (Please Specify)	39	3.1	3.1	88.3
Replaced water heater	32	2.6	2.6	90.8
Upgraded windows	29	2.3	2.3	93.2
Use timer on pool pump	29	2.3	2.3	95.5
Increased insulation	23	1.8	1.8	97.3
Replaced cooling system	18	1.4	1.4	98.8
Replaced space heating system	15	1.2	1.2	100.0
Missing Values	0	0.0
total N=1245 · valid N=1245 · x̄=8.6 · σ=3.0

IHD checking during 1st month on FlexPlan

frequency	N	raw %	valid %	cumulative %
Once a day or more often	321	35.08	60.57	60.57
Once every two days	60	6.56	11.32	71.89
At least once a week but less than once every two days	67	7.32	12.64	84.53
Once every two weeks	15	1.64	2.83	87.36
Once every three weeks	6	0.66	1.13	88.49
Once a month	12	1.31	2.26	90.75
Less than once a month	22	2.40	4.15	94.91
Never checked the detailed display	27	2.95	5.09	100.00
Missing Values	385	42.08
total N=915 · valid N=530 · x̄=2.22 · σ=2.04

75% indicated the amount of electricity used was more important

than the price. Prices were not provided in the IHD.

Information importance when checking IHD

information	N	raw %	valid %	cumulative %
the electricity price	126	13.77	25.05	25.05
the amount of electricity that we used in our home	377	41.20	74.95	100.00
Missing Values	412	45.03
total N=915 · valid N=503 · x̄=1.75 · σ=0.43

Frequency of checking for disaggregated information during 1st month on FlexPlan

frequency	N	raw %	valid %	cumulative %
Once a day or more often	30	3.28	11.28	11.28
Once every two days	10	1.09	3.76	15.04
At least once a week but less than once every two days	26	2.84	9.77	24.81
Once every two weeks	18	1.97	6.77	31.58
Once every three weeks	3	0.33	1.13	32.71
Once a month	24	2.62	9.02	41.73
Less than once a month	50	5.46	18.80	60.53
Never checked the detailed display	105	11.48	39.47	100.00
Missing Values	649	70.93
total N=915 · valid N=266 · x̄=5.82 · σ=2.52

Usefullness of disaggregated information

usefullness	N	raw %	valid %	cumulative %
Not at all useful	113	12.35	42.48	42.48
Slightly useful	47	5.14	17.67	60.15
Somewhat useful	60	6.56	22.56	82.71
Quite useful	28	3.06	10.53	93.23
Very useful	18	1.97	6.77	100.00
Missing Values	649	70.93
total N=915 · valid N=266 · x̄=2.21 · σ=1.28

Actions to reduce electricity usage due to disaggregated display: percent of answers (multiple per respondent)

Actions to reduce electricity usage	n, responses	raw % responses	valid % responses	cumulative % responses
Turn off lights when not in use	134	16.8	16.8	16.8
Run dishwasher only when full	108	13.5	13.5	30.3
Use cold water for laundry	97	12.2	12.2	42.5
Hang laundry to dry	82	10.3	10.3	52.8
Unplug appliances and/or electronics equipment when not in use	73	9.1	9.1	61.9
Other (Please Specify)	72	9.0	9.0	70.9
Set the thermostat higher/lower in summer/winter when away or asleep	69	8.6	8.6	79.6
Use timer on indoor/outdoor lights	40	5.0	5.0	84.6
Replaced water heater	29	3.6	3.6	88.2
Use timer on pool pump	25	3.1	3.1	91.4
Use dimmer on indoor/outdoor lights	23	2.9	2.9	94.2
Upgraded windows	17	2.1	2.1	96.4
Increased insulation	15	1.9	1.9	98.2
Replaced cooling system	9	1.1	1.1	99.4
Replaced space heating system	5	0.6	0.6	100.0
Missing Values	0	0.0
total N=798 · valid N=798 · x̄=8.0 · σ=3.9

Save on Energy Program: Hydro One Coupons

type	N	raw %	valid %	cumulative %
Yes	431	47.10	51.01	51.01
No	414	45.25	48.99	100.00
Missing Values	70	7.65
total N=915 · valid N=845 · x̄=1.49 · σ=0.50

Save on Energy Program: Heating and Cooling Incentive Program

type	N	raw %	valid %	cumulative %
Yes	70	7.65	8.28	8.28
No	775	84.70	91.72	100.00
Missing Values	70	7.65
total N=915 · valid N=845 · x̄=1.92 · σ=0.28

Save on Energy Program: Home Assistance Program

type	N	raw %	valid %	cumulative %
Yes	28	3.06	3.31	3.31
No	817	89.29	96.69	100.00
Missing Values	70	7.65
total N=915 · valid N=845 · x̄=1.97 · σ=0.18

Importance of key aspects of electricity to respondents

Twenty-two aspects of electricity were presented to respondents in a ‘MaxDiff’ design where 4 aspects were randomly chosen among the 22 and presented in each of 12 screens. The items were rotated among the screens according to the experimental design.

Household Characteristics

Residential building type

type	N	raw %	valid %	cumulative %
Single detached house	816	89.18	96.91	96.91
Town/Row house	9	0.98	1.07	97.98
Other	8	0.87	0.95	98.93
Semi detached house	7	0.77	0.83	99.76
Apartment/Condominium	2	0.22	0.24	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.07 · σ=0.47

Year residence built

year	N	raw %	valid %	cumulative %
Before 1965	233	25.46	27.67	27.67
1965-1986	257	28.09	30.52	58.19
1987-1990	66	7.21	7.84	66.03
1991-1993	48	5.25	5.70	71.73
1994-1998	72	7.87	8.55	80.29
1999-2005	115	12.57	13.66	93.94
2006 or later	44	4.81	5.23	99.17
Do not know	7	0.77	0.83	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.03 · σ=2.02

Square Feet in residence

sq. ft.	N	raw %	valid %	cumulative %
Less than 1,000	45	4.92	5.34	5.34
1,000-1,499	217	23.72	25.77	31.12
1,500-1,999	232	25.36	27.55	58.67
2,000-2,999	238	26.01	28.27	86.94
3,000-3,999	68	7.43	8.08	95.01
4,000-4,999	18	1.97	2.14	97.15
5,000 or More	8	0.87	0.95	98.10
Do not Know	16	1.75	1.90	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.28 · σ=1.35

Number of Finished Rooms

number of rooms	N	raw %	valid %	cumulative %
1	2	0.22	0.24	0.24
2	5	0.55	0.59	0.83
3	5	0.55	0.59	1.43
4	9	0.98	1.07	2.49
5	31	3.39	3.68	6.18
6	59	6.45	7.01	13.18
7	80	8.74	9.50	22.68
8	116	12.68	13.78	36.46
9	135	14.75	16.03	52.49
10	163	17.81	19.36	71.85
11+	237	25.90	28.15	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=8.92 · σ=1.99

Renovations During Last 3 Years

renovations	N	raw %	valid %	cumulative %
Yes	75	8.20	8.91	8.91
No	767	83.83	91.09	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.91 · σ=0.29

Change in floor space due to renovation

sq. ft.	N	raw %	valid %	cumulative %
Less than 100	11	1.20	14.67	14.67
100-299	20	2.19	26.67	41.33
300-499	16	1.75	21.33	62.67
500 to 999	18	1.97	24.00	86.67
1000 to 1499	3	0.33	4.00	90.67
1500 or more	3	0.33	4.00	94.67
Do not know	4	0.44	5.33	100.00
Missing Values	840	91.80
total N=915 · valid N=75 · x̄=3.09 · σ=1.58

Space heating main fuel

fuel	N	raw %	valid %	cumulative %
Natural Gas	330	36.07	39.19	39.19
Propane	162	17.70	19.24	58.43
Wood	108	11.80	12.83	71.26
Oil	91	9.95	10.81	82.07
Geothermal Electric Heat Pump	54	5.90	6.41	88.48
Electric Baseboard	37	4.04	4.39	92.87
Other	26	2.84	3.09	95.96
Electric Furnace	21	2.30	2.49	98.46
Air Source Heat Pump	13	1.42	1.54	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=5.94 · σ=1.73

Heating system age

age	N	raw %	valid %	cumulative %
Less than 5 years	236	25.79	28.03	28.03
5-10 years	223	24.37	26.48	54.51
11-15 years	152	16.61	18.05	72.57
16-20 years	111	12.13	13.18	85.75
More than 20 years	120	13.11	14.25	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=2.59 · σ=1.39

Was there a change in heating system?

Change?	N	raw %	valid %	cumulative %
Yes	104	11.37	12.35	12.35
No	738	80.66	87.65	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.88 · σ=0.33

Main Heating Change Year

Month changed	Year changed					Total
	2013	2014	2015	2016	2017
January	0 0 %	1 5.9 %	3 8.3 %	1 2.9 %	4 40 %	9 8.7 %
February	1 14.3 %	0 0 %	2 5.6 %	3 8.8 %	0 0 %	6 5.8 %
March	0 0 %	0 0 %	0 0 %	2 5.9 %	0 0 %	2 1.9 %
April	2 28.6 %	0 0 %	0 0 %	2 5.9 %	4 40 %	8 7.7 %
May	0 0 %	1 5.9 %	1 2.8 %	3 8.8 %	1 10 %	6 5.8 %
June	1 14.3 %	2 11.8 %	5 13.9 %	1 2.9 %	0 0 %	9 8.7 %
July	0 0 %	2 11.8 %	1 2.8 %	2 5.9 %	0 0 %	5 4.8 %
August	0 0 %	1 5.9 %	3 8.3 %	5 14.7 %	0 0 %	9 8.7 %
September	2 28.6 %	5 29.4 %	4 11.1 %	7 20.6 %	1 10 %	19 18.3 %
October	1 14.3 %	2 11.8 %	7 19.4 %	3 8.8 %	0 0 %	13 12.5 %
November	0 0 %	1 5.9 %	4 11.1 %	5 14.7 %	0 0 %	10 9.6 %
December	0 0 %	2 11.8 %	6 16.7 %	0 0 %	0 0 %	8 7.7 %
Total	7 100 %	17 100 %	36 100 %	34 100 %	10 100 %	104 100 %
χ2=70.822 · df=44 · Cramer’s V=0.413 · Fisher’s p=0.011

Former main space heating fuel source

fuel?	N	raw %	valid %	cumulative %
Oil	38	4.15	36.54	36.54
Electric-Baseboard	14	1.53	13.46	50.00
Natural Gas	12	1.31	11.54	61.54
Wood	12	1.31	11.54	73.08
Propane	8	0.87	7.69	80.77
Other	8	0.87	7.69	88.46
Electric Furnace	7	0.77	6.73	95.19
Air Source Electric Heat Pump	3	0.33	2.88	98.08
Geothermal Electric Heat Pump	2	0.22	1.92	100.00
Missing Values	811	88.63
total N=915 · valid N=104 · x̄=5.38 · σ=2.59

Secondary heating system

type	N	raw %	valid %	cumulative %
Yes	477	52.13	56.65	56.65
No	365	39.89	43.35	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.43 · σ=0.50

Secondary fuel source for space heating

type	N	raw %	valid %	cumulative %
Electric (including Geothermal Heat Pump & Air Source Electric Heat Pump)	100	10.93	20.96	20.96
Wood	176	19.23	36.90	57.86
Other	193	21.09	40.46	98.32
NA	8	0.87	1.68	100.00
Missing Values	438	47.87
total N=915 · valid N=477 · x̄=2.23 · σ=0.79

Years using your secondary heating system

type	N	raw %	valid %	cumulative %
Less than 1 year	21	2.30	4.40	4.40
1-2 years	38	4.15	7.97	12.37
3-6 years	97	10.60	20.34	32.70
More than 6 years	321	35.08	67.30	100.00
Missing Values	438	47.87
total N=915 · valid N=477 · x̄=3.51 · σ=0.82

Percentage of space heated by your secondary heating system

type	N	raw %	valid %	cumulative %
0-20%	238	26.01	49.90	49.90
21-35%	89	9.73	18.66	68.55
36-50%	150	16.39	31.45	100.00
Missing Values	438	47.87
total N=915 · valid N=477 · x̄=1.82 · σ=0.88

Do you own or rent your water heater?

type	N	raw %	valid %	cumulative %
Own	576	62.95	68.41	68.41
Rent	259	28.31	30.76	99.17
Not Applicable	7	0.77	0.83	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.32 · σ=0.49

What is your fuel source for water heating?

type	N	raw %	valid %	cumulative %
Electric	390	42.62	46.71	46.71
Natural Gas - Power Vented	229	25.03	27.43	74.13
Natural Gas - Non-Power Vented	59	6.45	7.07	81.20
Propane	77	8.42	9.22	90.42
Oil	38	4.15	4.55	94.97
Air Source Electric Heat Pump	3	0.33	0.36	95.33
Geothermal Electric Heat Pump	17	1.86	2.04	97.37
Solar	1	0.11	0.12	97.49
Other	21	2.30	2.51	100.00
Missing Values	80	8.74
total N=915 · valid N=835 · x̄=2.22 · σ=1.76

Changed water heating fuel source during the last 3 years

type	N	raw %	valid %	cumulative %
Yes	46	5.03	5.51	5.51
No	789	86.23	94.49	100.00
Missing Values	80	8.74
total N=915 · valid N=835 · x̄=1.94 · σ=0.23

Water Heating Change Month

month	N	raw %	valid %	cumulative %
January	5	0.55	10.87	10.87
February	2	0.22	4.35	15.22
Mbackground-color:#eaeaea;h	3	0.33	6.52	21.74
April	4	0.44	8.70	30.43
May	4	0.44	8.70	39.13
June	4	0.44	8.70	47.83
July	2	0.22	4.35	52.17
August	1	0.11	2.17	54.35
September	8	0.87	17.39	71.74
October	5	0.55	10.87	82.61
November	6	0.66	13.04	95.65
December	2	0.22	4.35	100.00
Missing Values	869	94.97
total N=915 · valid N=46 · x̄=6.78 · σ=3.51

## Warning: Unreplaced values treated as NA as .x is not compatible. Please
## specify replacements exhaustively or supply .default

Water Heating Change Year

year	N	raw %	valid %	cumulative %
2016	1	0.11	100.00	100.00
Missing Values	914	99.89
total N=915 · valid N=1 · x̄=2016.00 · σ=NA

Former fuel source for water heating

type	N	raw %	valid %	cumulative %
Electric	25	2.73	54.35	54.35
Natural Gas - Power Vented	8	0.87	17.39	71.74
Oil	11	1.20	23.91	95.65
Other	2	0.22	4.35	100.00
Missing Values	869	94.97
total N=915 · valid N=46 · x̄=1.78 · σ=0.96

Air conditioning in the household

type	N	raw %	valid %	cumulative %
Yes	34	3.72	73.91	73.91
No	12	1.31	26.09	100.00
Missing Values	869	94.97
total N=915 · valid N=46 · x̄=1.26 · σ=0.44

Household Electrical Air Conditioning Equipment

Type & age of central AC

type	N	raw %	valid %	cumulative %
Less than 5 Years	114	12.46	13.73	13.73
5 to 15 Years	194	21.20	23.37	37.11
More than 15 Years	112	12.24	13.49	50.60
Do not have	410	44.81	49.40	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=2.99 · σ=1.13

Type & age of window AC #1

type	N	raw %	valid %	cumulative %
Less than 5 Years	78	8.52	9.40	9.40
5 to 15 Years	77	8.42	9.28	18.67
More than 15 Years	21	2.30	2.53	21.20
Do not have	654	71.48	78.80	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.51 · σ=1.00

Type & age of window AC #2

type	N	raw %	valid %	cumulative %
Less than 5 Years	33	3.61	3.98	3.98
5 to 15 Years	28	3.06	3.37	7.35
More than 15 Years	4	0.44	0.48	7.83
Do not have	765	83.61	92.17	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.81 · σ=0.68

Type & age of window AC #3

type	N	raw %	valid %	cumulative %
Less than 5 Years	9	0.98	1.08	1.08
5 to 15 Years	4	0.44	0.48	1.57
More than 15 Years	2	0.22	0.24	1.81
Do not have	815	89.07	98.19	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.96 · σ=0.34

Type & age of window AC #4

type	N	raw %	valid %	cumulative %
Less than 5 Years	2	0.22	0.24	0.24
5 to 15 Years	3	0.33	0.36	0.60
More than 15 Years	1	0.11	0.12	0.72
Do not have	824	90.05	99.28	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.98 · σ=0.19

Type & age of air-source electric heat pump

type	N	raw %	valid %	cumulative %
Less than 5 Years	22	2.40	2.65	2.65
5 to 15 Years	20	2.19	2.41	5.06
More than 15 Years	10	1.09	1.20	6.27
Do not have	778	85.03	93.73	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.86 · σ=0.57

Type & age of geothermal electric heat pump

type	N	raw %	valid %	cumulative %
Less than 5 Years	8	0.87	0.96	0.96
5 to 15 Years	40	4.37	4.82	5.78
More than 15 Years	8	0.87	0.96	6.75
Do not have	774	84.59	93.25	100.00
Missing Values	85	9.29
total N=915 · valid N=830 · x̄=3.87 · σ=0.52

Household Electrical Equipment

Type & age of Full Size Refrigerator #1

type	N	raw %	valid %	cumulative %
6 years or less	408	44.59	48.46	48.46
7 to 20 years	395	43.17	46.91	95.37
More than 20 years	37	4.04	4.39	99.76
Do not have	2	0.22	0.24	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=1.56 · σ=0.59

Type & age of Full Size Refrigerator #2

type	N	raw %	valid %	cumulative %
6 years or less	80	8.74	9.50	9.50
7 to 20 years	179	19.56	21.26	30.76
More than 20 years	30	3.28	3.56	34.32
Do not have	553	60.44	65.68	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.25 · σ=1.09

Type & age of Freezer #1

type	N	raw %	valid %	cumulative %
6 years or less	265	28.96	31.47	31.47
7 to 20 years	344	37.60	40.86	72.33
More than 20 years	86	9.40	10.21	82.54
Do not have	147	16.07	17.46	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=2.14 · σ=1.05

Type & age of Freezer #2

type	N	raw %	valid %	cumulative %
6 years or less	36	3.93	4.28	4.28
7 to 20 years	66	7.21	7.84	12.11
More than 20 years	11	1.20	1.31	13.42
Do not have	729	79.67	86.58	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.70 · σ=0.79

Type & age of Mini/Bar Fridge #1

type	N	raw %	valid %	cumulative %
6 years or less	138	15.08	16.39	16.39
7 to 20 years	105	11.48	12.47	28.86
More than 20 years	9	0.98	1.07	29.93
Do not have	590	64.48	70.07	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.25 · σ=1.19

Type & age of Mini/Bar Fridge #2

type	N	raw %	valid %	cumulative %
Less than 5 Years	11	1.20	1.31	1.31
5 to 15 Years	17	1.86	2.02	3.33
More than 15 Years	2	0.22	0.24	3.56
Do not have	812	88.74	96.44	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=3.92 · σ=0.44

Type & age of Top Load Washing Machine

type	N	raw %	valid %	cumulative %
6 years or less	183	20.00	21.73	21.73
7 to 20 years	173	18.91	20.55	42.28
More than 20 years	39	4.26	4.63	46.91
Do not have	447	48.85	53.09	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=2.89 · σ=1.26

Type & age of Front Load Washing Machine

type	N	raw %	valid %	cumulative %
6 years or less	273	29.84	32.42	32.42
7 to 20 years	179	19.56	21.26	53.68
More than 20 years	5	0.55	0.59	54.28
Do not have	385	42.08	45.72	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=2.60 · σ=1.34

Type & age of Dishwasher

type	N	raw %	valid %	cumulative %
6 years or less	340	37.16	40.38	40.38
7 to 20 years	305	33.33	36.22	76.60
More than 20 years	33	3.61	3.92	80.52
Do not have	164	17.92	19.48	100.00
Missing Values	73	7.98
total N=915 · valid N=842 · x̄=2.02 · σ=1.11

__________________

Age Distribution of Respondents

Respondent ages

age ranges	N	raw %	valid %	cumulative %
0-17	1	0.11	0.12	0.12
18-35	39	4.26	4.65	4.77
36-53	273	29.84	32.54	37.31
54-71	422	46.12	50.30	87.60
72-89	103	11.26	12.28	99.88
90-107	1	0.11	0.12	100.00
Missing Values	76	8.31
total N=915 · valid N=839 · x̄=57.22 · σ=12.51

Sex

value	N	raw %	valid %	cumulative %
1 Male	457	49.95	54.40	54.40
2 Female	383	41.86	45.60	100.00
Missing Values	75	8.20
total N=915 · valid N=840 · x̄=1.46 · σ=0.50

2016 total household income before taxes

value	N	raw %	valid %	cumulative %
1 Under $20,000	30	3.28	3.63	3.63
2 $20,000 to $39,999	85	9.29	10.29	13.92
3 $40,000 to $59,999	126	13.77	15.25	29.18
4 $60,000 to $79,999	123	13.44	14.89	44.07
5 $80,000 to $99,999	124	13.55	15.01	59.08
6 $100,000 to $124,999	132	14.43	15.98	75.06
7 $125,000 to $150,000	74	8.09	8.96	84.02
8 Over $150,000	132	14.43	15.98	100.00
missings	89	9.73
total N=915 · valid N=826 · x̄=4.91 · σ=2.05

2016 total household income before taxes (3 groups)

value	N	raw %	valid %	cumulative %
Under $40,000	115	12.57	13.92	13.92
$40,000 to $99,999	373	40.77	45.16	59.08
$100,000 and higher	338	36.94	40.92	100.00
missings	89	9.73
total N=915 · valid N=826 · x̄=2.27 · σ=0.69

Do measures vary by income?

Satisfaction with amount saved during FlexPlan pilot by Income

Satisfaction with amount saved	2016 total household income before taxes			Total
	Under $40,000	$40,000 to $99,999	$100,000 and higher
1 Very Dissatisfied	9 8.1 %	13 3.7 %	21 6.3 %	43 5.4 %
2	6 5.4 %	12 3.4 %	15 4.5 %	33 4.1 %
3	4 3.6 %	24 6.7 %	25 7.6 %	53 6.6 %
4	3 2.7 %	23 6.5 %	21 6.3 %	47 5.9 %
5	21 18.9 %	58 16.3 %	61 18.4 %	140 17.5 %
6	15 13.5 %	37 10.4 %	33 10 %	85 10.7 %
7	13 11.7 %	48 13.5 %	49 14.8 %	110 13.8 %
8	15 13.5 %	53 14.9 %	50 15.1 %	118 14.8 %
9	13 11.7 %	23 6.5 %	13 3.9 %	49 6.1 %
10 Very Satisfied	12 10.8 %	65 18.3 %	43 13 %	120 15 %
Total	111 100 %	356 100 %	331 100 %	798 100 %
χ2=24.707 · df=18 · Cramer’s V=0.124 · p=0.133

Satisfaction with pilot overall by Income

Satisfaction with pilot overall	2016 total household income before taxes			Total
	Under $40,000	$40,000 to $99,999	$100,000 and higher
1 Very Dissatisfied	8 7.2 %	7 2 %	10 3 %	25 3.1 %
2	3 2.7 %	13 3.7 %	9 2.7 %	25 3.1 %
3	5 4.5 %	19 5.3 %	20 6 %	44 5.5 %
4	1 0.9 %	14 3.9 %	15 4.5 %	30 3.8 %
5	20 18 %	42 11.8 %	43 13 %	105 13.2 %
6	8 7.2 %	26 7.3 %	29 8.8 %	63 7.9 %
7	19 17.1 %	49 13.8 %	46 13.9 %	114 14.3 %
8	13 11.7 %	67 18.8 %	66 19.9 %	146 18.3 %
9	12 10.8 %	38 10.7 %	30 9.1 %	80 10 %
10 Very Satisfied	22 19.8 %	81 22.8 %	63 19 %	166 20.8 %
Total	111 100 %	356 100 %	331 100 %	798 100 %
χ2=20.014 · df=18 · Cramer’s V=0.112 · Fisher’s p=0.389

Satisfaction with pilot pricing plan by Income

Satisfaction with pilot pricing plan	2016 total household income before taxes			Total
	Under $40,000	$40,000 to $99,999	$100,000 and higher
1 Very Dissatisfied	7 6.7 %	18 5.3 %	23 7.5 %	48 6.4 %
2 Somewhat Dissatisfied	13 12.4 %	25 7.4 %	26 8.4 %	64 8.5 %
3 Slightly Dissatisfied	10 9.5 %	37 10.9 %	31 10.1 %	78 10.4 %
4 Slightly Satisfied	20 19 %	68 20.1 %	62 20.1 %	150 19.9 %
5 Somewhat Satisfied	41 39 %	132 38.9 %	108 35.1 %	281 37.4 %
6 Very Satisfied	14 13.3 %	59 17.4 %	58 18.8 %	131 17.4 %
Total	105 100 %	339 100 %	308 100 %	752 100 %
χ2=5.902 · df=10 · Cramer’s V=0.063 · p=0.823

Pilot Expectations Met by Income

Were pilot expectations met?	2016 total household income before taxes			Total
	Under $40,000	$40,000 to $99,999	$100,000 and higher
1 Did not meet my expectations at all	5 4.3 %	23 6.2 %	27 8 %	55 6.7 %
2 Only slightly met my expectations	12 10.4 %	50 13.4 %	33 9.8 %	95 11.5 %
3 Somewhat met my expectations	41 35.7 %	81 21.7 %	70 20.7 %	192 23.2 %
4 Mostly met my expectations	28 24.3 %	114 30.6 %	115 34 %	257 31.1 %
5 Fully met my expectations	24 20.9 %	91 24.4 %	77 22.8 %	192 23.2 %
6 Exceeded my expectations	5 4.3 %	14 3.8 %	16 4.7 %	35 4.2 %
Total	115 100 %	373 100 %	338 100 %	826 100 %
χ2=16.635 · df=10 · Cramer’s V=0.100 · p=0.083