Preliminary findings, 6:48am 19may17
Survey 2 was conducted among Hydro One customers who participated in the Smart Grid Fund FlexPlan Electricity Pricing Pilot between April 29, 2017 and May 17, 2017. The survey was programmed in Sawtooth Software Lighthouse v9.3 and was hosted on a server at McMaster University. Email invitations were sent to a soft launch sample of 22 customers on April 29, 2017. The invitations were sent to the remaining sample list on May 4, 2017. The formal online portion of the survey was concluded on May 17, 2017. Those who had not completed or partially completed the survey by May 17, 2017 were called by telephone to encourage their participation between May 18, 2017 and May __, 2017.
Tables of electricity and sample design categories
Disposition of respondents
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Incomplete
|
64
|
7.85
|
7.85
|
7.85
|
|
Complete
|
751
|
92.15
|
92.15
|
100.00
|
|
missings
|
0
|
0.00
|
|
|
|
total N=815 · valid N=815 · x̄=1.92 · σ=0.27
|
egroup
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Experiment: No feedback
|
285
|
34.97
|
34.97
|
34.97
|
|
Experiment: IHD, No Energate
|
226
|
27.73
|
27.73
|
62.70
|
|
Experiment: IHD + PlotWatt, No Energate
|
222
|
27.24
|
27.24
|
89.94
|
|
Control: No feedback
|
33
|
4.05
|
4.05
|
93.99
|
|
Control: IHD, No Energate
|
22
|
2.70
|
2.70
|
96.69
|
|
Control: IHD + PlotWatt, No Energate
|
27
|
3.31
|
3.31
|
100.00
|
|
missings
|
0
|
0.00
|
|
|
|
total N=815 · valid N=815 · x̄=2.22 · σ=1.23
|
group
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Experiment: No feedback
|
273
|
33.50
|
33.50
|
33.50
|
|
Experiment: IHD, No Energate
|
215
|
26.38
|
26.38
|
59.88
|
|
Experiment: IHD + PlotWatt, No Energate
|
207
|
25.40
|
25.40
|
85.28
|
|
Control: No feedback
|
33
|
4.05
|
4.05
|
89.33
|
|
Control: IHD, No Energate
|
20
|
2.45
|
2.45
|
91.78
|
|
Control: IHD + PlotWatt, No Energate
|
26
|
3.19
|
3.19
|
94.97
|
|
Dropped out of pilot
|
41
|
5.03
|
5.03
|
100.00
|
|
missings
|
0
|
0.00
|
|
|
|
total N=815 · valid N=815 · x̄=2.45 · σ=1.59
|
Rate Groups
rategroup
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
R1
|
350
|
42.94
|
42.94
|
42.94
|
|
R2
|
403
|
49.45
|
49.45
|
92.39
|
|
UR
|
62
|
7.61
|
7.61
|
100.00
|
|
missings
|
0
|
0.00
|
|
|
|
total N=815 · valid N=815 · x̄=1.65 · σ=0.62
|
Treatment Groups
treatment
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
H1 TOU
|
61
|
7.48
|
8.32
|
8.32
|
|
TOU1
|
68
|
8.34
|
9.28
|
17.60
|
|
TOU2
|
70
|
8.59
|
9.55
|
27.15
|
|
TOU3
|
70
|
8.59
|
9.55
|
36.70
|
|
TOU4
|
61
|
7.48
|
8.32
|
45.02
|
|
TOU5
|
62
|
7.61
|
8.46
|
53.48
|
|
TOU6
|
58
|
7.12
|
7.91
|
61.39
|
|
VPP/CPP7
|
55
|
6.75
|
7.50
|
68.89
|
|
VPP/CPP8
|
53
|
6.50
|
7.23
|
76.13
|
|
VPP/CPP9
|
62
|
7.61
|
8.46
|
84.58
|
|
VPP/CPP10
|
53
|
6.50
|
7.23
|
91.81
|
|
RTP11
|
60
|
7.36
|
8.19
|
100.00
|
|
missings
|
82
|
10.06
|
|
|
|
total N=815 · valid N=733 · x̄=6.29 · σ=3.46
|
Customer responses to survey questions
Conservation Efforts
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Less electricity used
|
294
|
36.07
|
36.39
|
36.39
|
|
About the same electricity
|
498
|
61.10
|
61.63
|
98.02
|
|
More electricity used
|
16
|
1.96
|
1.98
|
100.00
|
|
missings
|
7
|
0.86
|
|
|
|
total N=815 · valid N=808 · x̄=1.66 · σ=0.52
|
Shifting electricity
Shifting Efforts
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Yes I have shifted electricity usage
|
630
|
77.30
|
77.97
|
77.97
|
|
No I have not shifted electricity usage
|
178
|
21.84
|
22.03
|
100.00
|
|
missings
|
7
|
0.86
|
|
|
|
total N=815 · valid N=808 · x̄=1.22 · σ=0.41
|
Efforts expended to save electricity
Efforts expended to save electricity
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
We worked very hard
|
86
|
10.55
|
10.66
|
10.66
|
|
Reasonably hard
|
442
|
54.23
|
54.77
|
65.43
|
|
Only a little
|
248
|
30.43
|
30.73
|
96.16
|
|
We did not work at all to save electricity
|
31
|
3.80
|
3.84
|
100.00
|
|
missings
|
8
|
0.98
|
|
|
|
total N=815 · valid N=807 · x̄=2.28 · σ=0.70
|
Notifications from McMaster regarding savings
Notifications from McMaster regarding savings
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
Never
|
84
|
10.31
|
11.60
|
11.60
|
|
Once
|
40
|
4.91
|
5.52
|
17.13
|
|
Twice
|
98
|
12.02
|
13.54
|
30.66
|
|
Three times
|
124
|
15.21
|
17.13
|
47.79
|
|
Four times
|
124
|
15.21
|
17.13
|
64.92
|
|
Five times
|
73
|
8.96
|
10.08
|
75.00
|
|
Six times
|
181
|
22.21
|
25.00
|
100.00
|
|
missings
|
91
|
11.17
|
|
|
|
total N=815 · valid N=724 · x̄=4.53 · σ=1.99
|
Satisfaction with dimensions of the pilot
Satisfaction with amount saved during FlexPlan pilot
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
43
|
5.28
|
5.57
|
5.57
|
|
2
|
34
|
4.17
|
4.40
|
9.97
|
|
3
|
48
|
5.89
|
6.22
|
16.19
|
|
4
|
49
|
6.01
|
6.35
|
22.54
|
|
5
|
131
|
16.07
|
16.97
|
39.51
|
|
6
|
78
|
9.57
|
10.10
|
49.61
|
|
7
|
106
|
13.01
|
13.73
|
63.34
|
|
8
|
109
|
13.37
|
14.12
|
77.46
|
|
9
|
54
|
6.63
|
6.99
|
84.46
|
|
10 Very Satisfied
|
120
|
14.72
|
15.54
|
100.00
|
|
missings
|
43
|
5.28
|
|
|
|
total N=815 · valid N=772 · x̄=6.31 · σ=2.61
|
Satisfaction with FlexPlan electricity pilot overall
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
23
|
2.82
|
2.98
|
2.98
|
|
2
|
27
|
3.31
|
3.50
|
6.48
|
|
3
|
41
|
5.03
|
5.31
|
11.79
|
|
4
|
27
|
3.31
|
3.50
|
15.28
|
|
5
|
98
|
12.02
|
12.69
|
27.98
|
|
6
|
62
|
7.61
|
8.03
|
36.01
|
|
7
|
109
|
13.37
|
14.12
|
50.13
|
|
8
|
140
|
17.18
|
18.13
|
68.26
|
|
9
|
77
|
9.45
|
9.97
|
78.24
|
|
10 Very Satisfied
|
168
|
20.61
|
21.76
|
100.00
|
|
missings
|
43
|
5.28
|
|
|
|
total N=815 · valid N=772 · x̄=7.03 · σ=2.50
|
Satisfaction with management of the FlexPlan electricity pilot by McMaster University
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
17
|
2.09
|
2.20
|
2.20
|
|
2
|
16
|
1.96
|
2.07
|
4.27
|
|
3
|
23
|
2.82
|
2.98
|
7.25
|
|
4
|
27
|
3.31
|
3.50
|
10.75
|
|
5
|
75
|
9.20
|
9.72
|
20.47
|
|
6
|
50
|
6.13
|
6.48
|
26.94
|
|
7
|
105
|
12.88
|
13.60
|
40.54
|
|
8
|
158
|
19.39
|
20.47
|
61.01
|
|
9
|
102
|
12.52
|
13.21
|
74.22
|
|
10 Very Satisfied
|
199
|
24.42
|
25.78
|
100.00
|
|
missings
|
43
|
5.28
|
|
|
|
total N=815 · valid N=772 · x̄=7.52 · σ=2.31
|
Satisfaction with installation procedure at the beginning of the FlexPlan electricity pilot
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
9
|
1.10
|
1.84
|
1.84
|
|
2
|
2
|
0.25
|
0.41
|
2.25
|
|
3
|
11
|
1.35
|
2.25
|
4.50
|
|
4
|
10
|
1.23
|
2.04
|
6.54
|
|
5
|
16
|
1.96
|
3.27
|
9.82
|
|
6
|
24
|
2.94
|
4.91
|
14.72
|
|
7
|
49
|
6.01
|
10.02
|
24.74
|
|
8
|
92
|
11.29
|
18.81
|
43.56
|
|
9
|
97
|
11.90
|
19.84
|
63.39
|
|
10 Very Satisfied
|
179
|
21.96
|
36.61
|
100.00
|
|
missings
|
326
|
40.00
|
|
|
|
total N=815 · valid N=489 · x̄=8.29 · σ=2.03
|
Satisfaction with the ‘FlexPlan Study Monthly Cost and Rebate Report’
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
18
|
2.21
|
2.49
|
2.49
|
|
2
|
19
|
2.33
|
2.62
|
5.11
|
|
3
|
25
|
3.07
|
3.45
|
8.56
|
|
4
|
20
|
2.45
|
2.76
|
11.33
|
|
5
|
76
|
9.33
|
10.50
|
21.82
|
|
6
|
53
|
6.50
|
7.32
|
29.14
|
|
7
|
99
|
12.15
|
13.67
|
42.82
|
|
8
|
124
|
15.21
|
17.13
|
59.94
|
|
9
|
97
|
11.90
|
13.40
|
73.34
|
|
10 Very Satisfied
|
193
|
23.68
|
26.66
|
100.00
|
|
missings
|
91
|
11.17
|
|
|
|
total N=815 · valid N=724 · x̄=7.45 · σ=2.40
|
Satisfaction with the pricing plan used by your household during the FlexPlan Pilot
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Very Dissatisfied
|
45
|
5.52
|
6.22
|
6.22
|
|
2 Somewhat Dissatisfied
|
59
|
7.24
|
8.15
|
14.36
|
|
3 Slightly Dissatisfied
|
76
|
9.33
|
10.50
|
24.86
|
|
4 Slightly Satisfied
|
145
|
17.79
|
20.03
|
44.89
|
|
5 Somewhat Satisfied
|
266
|
32.64
|
36.74
|
81.63
|
|
6 Very Satisfied
|
133
|
16.32
|
18.37
|
100.00
|
|
missings
|
91
|
11.17
|
|
|
|
total N=815 · valid N=724 · x̄=4.28 · σ=1.42
|
How well did the FlexPlan pilot pricing plan meet your expectations for being able to manage your electricity usage
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Did not meet my expectations at all
|
55
|
6.75
|
6.86
|
6.86
|
|
2 Only slightly met my expectations
|
90
|
11.04
|
11.22
|
18.08
|
|
3 Somewhat met my expectations
|
186
|
22.82
|
23.19
|
41.27
|
|
4 Mostly met my expectations
|
250
|
30.67
|
31.17
|
72.44
|
|
5 Fully met my expectations
|
185
|
22.70
|
23.07
|
95.51
|
|
6 Exceeded my expectations
|
36
|
4.42
|
4.49
|
100.00
|
|
missings
|
13
|
1.60
|
|
|
|
total N=815 · valid N=802 · x̄=3.66 · σ=1.26
|
Customers were shown their FlexPlan pricing plan at the top of the screen, the current Hydro One pricing plan at the bottom and asked which they prefer
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 I prefer the FlexPlan pricing plan (Top)
|
567
|
69.57
|
82.77
|
82.77
|
|
2 I prefer the current Hydro One pricing plan (Bottom)
|
118
|
14.48
|
17.23
|
100.00
|
|
missings
|
130
|
15.95
|
|
|
|
total N=815 · valid N=685 · x̄=1.17 · σ=0.38
|
Sex
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Male
|
401
|
49.20
|
53.40
|
53.40
|
|
2 Female
|
350
|
42.94
|
46.60
|
100.00
|
|
missings
|
64
|
7.85
|
|
|
|
total N=815 · valid N=751 · x̄=1.47 · σ=0.50
|
2016 total household income before taxes
|
value
|
N
|
raw %
|
valid %
|
cumulative %
|
|
1 Under $20,000
|
25
|
3.07
|
3.38
|
3.38
|
|
2 $20,000 to $39,999
|
73
|
8.96
|
9.88
|
13.26
|
|
3 $40,000 to $59,999
|
121
|
14.85
|
16.37
|
29.63
|
|
4 $60,000 to $79,999
|
110
|
13.50
|
14.88
|
44.52
|
|
5 $80,000 to $99,999
|
112
|
13.74
|
15.16
|
59.68
|
|
6 $100,000 to $124,999
|
115
|
14.11
|
15.56
|
75.24
|
|
7 $125,000 to $150,000
|
68
|
8.34
|
9.20
|
84.44
|
|
8 Over $150,000
|
115
|
14.11
|
15.56
|
100.00
|
|
missings
|
76
|
9.33
|
|
|
|
total N=815 · valid N=739 · x̄=4.90 · σ=2.04
|