PROFESSIONAL CUSTOMER SERVICE CASE STUDIES

Ryo, Eng Lian Hu
2016-05-15

PREFACE

OUR VALUES

Our Values

Our goal

Scicom believes in providing Total Customer Delight. Our mission is to always help our clients get to know their customers better. We help put more than just a face to a name.

Monitoring Feedback Ladbrokes Calls

feeback-01 feeback-02

Telephone Monitoring Feedback Form

feeback-03 feeback-04

Ladbrokes - 1st Live Chat Monitoring Score Sheet

feeback-05 feeback-06

1st Live Chat Evaluated Sample

feeback-07

Ladbrokes - 2nd Live Chat Monitoring Score Sheet

feeback-08 feeback-09

2nd Live Chat Evaluated Sample

feeback-10 feeback-11

Assessment - Monthly Quiz (Jan 2010)

feeback-12 feeback-13

Assessment - Monthly Quiz (Jan 2010) (continued)

feeback-14 feeback-15

Assessment - Monthly Quiz (Feb 2010)

feeback-16 feeback-17

Assessment - Monthly Quiz (Feb 2010) (continued)

feeback-18 feeback-19

THANK YOU !

APENDICES

Scicom - Certificate of Appreciation to Ladbrokes

scicom cert

Certiftcate of Attended Scicom (MSC) Bhd Workshop

scicom workshop

Author :Ryo®, Eng Lian Hu; source code

Certified Contact Centre Professionals

scicom-academy

banner

From the graph via Scicom (MSC) Bhd, we can know Malaysia is the top and ideal place for outsourcing contact centre.