—Out Today
—Total Records
🔍
—Active Now
—Total Records
🔍
—
Total Records
—
🔴 Active
—
🟡 Scheduled
—
✅ Completed
—Case Types
🔍
🔍
📍 Location
Block 166 Bukit Merah Central #03-3527, Singapore 150166
☎️ Contact Numbers
✉️ Email Addresses
General Feedback
Finance
🔗 Social Links
📘 Facebook📷 Instagram🎵 Tiktok▶️ Youtube
—Staff Listed
🔍
—Divisions
🔍
—Centres Listed
🔍
—Contracts Listed
🔍
Key Rules — Quick Reference
Due Date
1st of every month
No invoice mailed — resident pays on own initiative
Reminder notice sent
After 10th of the month
If no payment received by 10th
GIRO processing time
~2 months
Pay by other modes until commencement letter received
Advance payment limit
Up to 12 months
Cash / NETS at TPTC office or HDB Branch (bring booklet)
Check payment status
AXS / SAM after 7th of month
No online check via TPTC website
Finance enquiry line
6375 3185
Or main line 1800 272 6415 during office hours
Payment Methods
| Mode | Details |
|---|---|
| GIRO / RCCS Recommended | Download form from the TPTC website. ~2 months to activate. Annual statement issued. RCCS = Recurring Credit Card Scheme. |
| Counter (TPTC Office) | Cash, Credit Card, Cheque, NETS. Block 166 Bukit Merah Central #03-3527. Check current counter hours before advising. |
| HDB Branch Offices | Cash / NETS for current month + up to 12 months in advance. Bring S&CC booklet. |
| Internet Banking | DBS (1800-111-1111) · OCBC (1800-438-3333) · UOB (1800-222-2121) · Standard Chartered (1800-747-7000) · Maybank (1800-629-2265) |
| AXS Machine | Available island-wide |
| SAM Machine / SingPost / vPOST | Island-wide. singpost.com for vPOST. |
| Cheque / Money Order | Payable to "Tanjong Pagar Town Council". Write account no., address and contact no. on reverse side. |
Common Caller Scenarios — FAQ
Submitted GIRO form but still receiving overdue notices▶
GIRO takes approximately 2 months to activate. Advise the resident to continue paying by other methods until they receive a GIRO commencement letter from TPTC. Ask whether they have received the commencement letter.
Moving out — what to do about S&CC?▶
Resident must visit TPTC in person with their HDB appointment letter before the HDB appointment date. TPTC will collect S&CC up to the transfer date, then endorse the HDB letter upon full settlement.
Resident wants their TC reference number▶
Resident can check via AXS / SAM machine by keying in their IC number. Alternatively, call TPTC's Finance line (6375 3185) or main line (1800 272 6415) during office hours.
Can resident check payment status online?▶
No — TPTC does not currently offer an online payment status check. Residents can check via AXS or SAM machines after the 7th of the month.
DBSS flat — how is S&CC determined?▶
For Design, Build & Sell Scheme (DBSS) flats, S&CC charges were set jointly by the developer and TPTC. Factors considered: number of lifts, precinct facilities per dwelling unit (playground, linkway, building structure).
Resale / Flat Transfer Procedure
Resident must visit TPTC in person with their HDB appointment letter before the appointment date. TPTC collects S&CC up to the transfer date and endorses the HDB letter upon full settlement.
⚠️ Rules and payment-method details adapted from a comparable Town Council's S&CC reference (GIRO, AXS/SAM, HDB Branch payment mechanics apply island-wide) — verify TPTC-specific figures (office hours, counter address) before relying on it operationally.
Funeral wake bookings must be made in person before any proceedings begin. Do NOT advise the caller to walk in for social/other bookings without checking LifeSG first, and do NOT transfer funeral calls to Finance.
📅 Booking / Usage of Facilities (Non-Funeral)
- Advise the caller to walk in to the Town Council, or apply via the LifeSG App.
- For changes to an existing booking date, the resident must reapply via LifeSG and email the Town Council.
- If unsure how to advise, call the Duty Manager for guidance.
Void Deck / Link Building
| Function | Rental | Electricity | Water | MP Support? | Police? | Notes |
|---|---|---|---|---|---|---|
| Social (Wedding, Birthday) | $50/day | $12/pt | $8/pt | No | No | $12/pt per fan in link building |
| Funeral Wake | NIL | $12 × 2 | $8/pt | No (MP waives) | Yes | Charges waived by MP; book in person |
| Memorial Rites (Kong Teck) | $50 | $12/pt | $8/pt | Yes | No | No gambling / burning of paper houses |
| 7th Moon Festival / God's Birthday | $50 | $12/pt | $8/pt | Yes | No | No wayangs, no cooking, no music |
| Kenduri (< 3 hrs) | NIL | $12/pt | $8/pt | Yes | No | Specify time on permit |
| Kenduri (> 3 hrs) | $50 | $12/pt | $8/pt | Yes | No | Specify time on permit |
| Maulid Nabi (Prophet's Birthday) | $20 | $12/pt | $8/pt | Yes | No | JHD / MUIS support required |
| Tarawikh Prayers (nightly) | $300/month flat | incl. | incl. | Yes | No | Flat monthly utility rate |
| Hari Raya Puasa / Haji Prayers | $20 | $12/pt | $8/pt | Yes | No | JHD / MUIS support required |
Open Spaces (Apron / Courts / Parks)
| Venue Type | Rental | Deposit | Notes |
|---|---|---|---|
| Apron / Turf Area | $20/day | $300 | $20 also charged day before & after. Approval: PM-in-charge. |
| Big Court (e.g. Basketball) | $100/day | $300 | $100 also charged day before & after. |
| Small Court (Badminton / Sepak Takraw) | $50/day | $300 | $20 charged day before & after. |
| Parks — Social only | $300/day | $1,000 | Clearance from RC Zone & Constituency Office or PM-in-charge. |
Community Hall
| Booking Type | Rental | Deposit | Advance Booking |
|---|---|---|---|
| Residents — Weekday | $250/day | $200 | Max 3 months prior |
| Residents — Weekend | $400/day | $200 | Max 3 months prior |
| Grassroots — Weekday | $150/day | $200 | Max 3 months prior |
| Grassroots — Weekend | $200/day | $200 | Max 3 months prior |
Mini-Fairs & Special Cases
| Type | Rental | Deposit | Requirements |
|---|---|---|---|
| Mini-Fair at Void Deck | $50/day | $1,000/event | Letter from Constituency Office + MP endorsement |
| Mini-Fair at Open Space | $20/day | $1,000/event | Letter from Constituency Office + MP endorsement |
| Block Party / Grassroots Event | FOC | — | Letter from Constituency Office |
Contractor Water / Electricity Use
| Resource | Rate | Requirement |
|---|---|---|
| Water | $10/point | Prior approval from the Town Council required |
| Electricity | $15/point | Prior approval from the Town Council required |
⚰️ Funeral Booking Checklist
No payment is required for funeral bookings. Do NOT advise the caller to walk in to the Town Council, and do NOT transfer the call to Finance.
Details needed from caller
1. Next-of-kin name & contact
2. Deceased name
3. Deceased DOB
4. Deceased age
5. Deceased gender
6. Deceased address
7. Undertaker company
8. Undertaker director name
9. Undertaker director contact
10. Duration
The officer will call back to confirm — do NOT give any confirmation to the caller/resident on the spot.
⚠️ Fee tables adapted from a comparable Town Council's venue booking schedule — please verify current TPTC rates before quoting a resident.
🐍 Snake Sightings
Refer the caller to ACRES (Animal Concerns Research & Education Society) for snake-related feedback.
🛋️ Bulky Item Removal (After Office Hours)
Advise and remind the caller to contact CV (Conservancy) during office hours for bulky item removal — this is not handled after office hours.