This report summarises the Motor Claims Workflow as at 22 June 2026. It covers claim type mix by officer, monthly volume trends, turnaround time (TAT) performance against SLA thresholds, assessor performance, garage repair efficiency, Motor Private vs Commercial repair distinctions, and a list of claims where repairs are currently overdue.
Data is drawn from officer trackers as shared.
This chart shows monthly claim volumes for the selected officer, broken down by claim type. Use the dropdown to switch between officers. Hover over any segment to see the stage breakdown specific to that claim type for that officer in that month.
This chart shows the average number of days taken at each claims stage — Assessor Report, Repair Authority (RA) Issuance, and Repair Completion — for each officer. The DEPARTMENT column on the far right shows the overall average across all officers as a benchmark. Additional department-level views are provided below. The red reference lines mark the SLA thresholds:
Any bar above its corresponding SLA line represents an average breach for that officer at that stage. Hover over any bar to see the average days and delay rate for that officer and stage.
This chart shows the department’s month-on-month average turnaround time across the three workflow stages. It complements the officer-level view above by highlighting overall operational performance trends over time.
This chart provides a consolidated view of the department’s overall average turnaround time across the three workflow stages. It serves as a high-level summary of performance for the period under review.
This chart shows the average number of days taken by each assessor to submit their report following a claim intimation, against the 2-day SLA. Assessors whose bar exceeds the dotted red line are on average breaching the reporting turnaround standard. Hover over any bar to see the assessor’s average TAT, total claims assessed, and delay rate.
This chart ranks the top 15 garages by average repair turnaround time across all officers, with the fastest performers at the top. Only garages with 3 or more claims are included to ensure the averages are meaningful. The red dashed line marks the 20-day SLA. Garages consistently completing repairs within SLA represent preferred partners for claims referrals. Hover over any bar to see the garage’s average TAT, total claims handled, and delay rate.
This chart shows the average repair turnaround time split between Motor Private and Motor Commercial claims at an officer level. Motor Commercial claims may naturally take longer than Motor Private due to the nature of the vehicles involved. The distinction is made using the class code embedded in the claim number. The red dashed line marks the 20-day SLA.
The table below lists all claims where repair completion has exceeded the 20-day SLA, sorted by time taken with the longest-outstanding first. These require immediate follow-up by the respective officer.
Report generated automatically from officer tracker data. For queries contact the Actuarial Services & Research department.