This report summarises the Motor Claims Workflow as at 15 June 2026. It covers claim type mix by officer, monthly volume trends, turnaround time (TAT) performance against SLA thresholds, and a list of claims where repairs are currently overdue.
Data is drawn from officer trackers as shared.
This chart shows the total number of claims handled by each officer, broken down by claim type. Bars reflect actual volumes — a taller bar means a higher absolute workload for that officer.
This chart tracks how each officer’s claims volume has moved month by month across the year. Hover over any point to see the stage breakdown for that officer in that specific month.
This chart shows the average number of days taken at each claims stage — Assessor Report, Repair Authority (RA) Issuance, and Repair Completion — for each officer. The red reference lines mark the SLA thresholds:
Any bar above its corresponding SLA line represents an average breach for that officer at that stage.
The table below lists all claims where repair completion has exceeded the 20-day SLA, sorted by time taken with the longest-outstanding first.
| Officer | Claim No | Time Taken (Days) | RA Issue Date |
|---|---|---|---|
| FAITH | C-2025-100-9013-68675 | 264 | 20 Jan 2025 |
| PETER | C-2026-150-9001-68748 | 114 | 06 Jan 2026 |
| PETER | C-2026-150-9001-68810 | 114 | 06 Jan 2026 |
| ROSEVELT | C-2025-100-9002-68891 | 112 | 08 Jan 2026 |
| PETER | C-2026-150-9001-68924 | 111 | 09 Jan 2026 |
| PETER | C-2025-150-9001-68756 | 110 | 10 Jan 2026 |
| PETER | C-2026-150-9001-68977 | 109 | 13 Jan 2026 |
| ROSEVELT | C-2025-100-9001-68703 | 109 | 13 Jan 2026 |
| ROSEVELT | C-2025-100-9001-68834 | 109 | 13 Jan 2026 |
| DAMCKLINE | C-2025-100-9013-68887 | 108 | 14 Jan 2026 |
| DAMCKLINE | C-2026-100-9001-69015 | 108 | 14 Jan 2026 |
| DAMCKLINE | C-2025-100-9013-68887 | 108 | 14 Jan 2026 |
| PETER | C-2026-150-9006-69025 | 108 | 14 Jan 2026 |
| PETER | C-2026-150-9001-69029 | 108 | 14 Jan 2026 |
| DAMCKLINE | C-2025-100-9001-69009 | 107 | 15 Jan 2026 |
| PETER | C-2025-100-9017-69050 | 107 | 15 Jan 2026 |
| DAMCKLINE | C-2025-100-9001-69099 | 106 | 16 Jan 2026 |
| PETER | C-2025-300-9001-68866 | 106 | 16 Jan 2026 |
| PETER | C-2026-150-9001-68991 | 106 | 16 Jan 2026 |
| PETER | C-2026-150-9001-69077 | 106 | 16 Jan 2026 |
| ROSEVELT | C-2025-100-9002-68851 | 106 | 16 Jan 2026 |
| ROSEVELT | C-2025-100-9001-68855 | 106 | 16 Jan 2026 |
| PETER | C-2026-100-9017-69023 | 104 | 20 Jan 2026 |
| PETER | C-2026-150-9001-69156 | 104 | 20 Jan 2026 |
| DAMCKLINE | C-2026-100-9001-69145 | 103 | 21 Jan 2026 |
| PETER | C-2026-150-9002-69157 | 101 | 23 Jan 2026 |
| FAITH | C-2025-100-9001-68821 | 100 | 24 Jan 2026 |
| DAMCKLINE | C-2026-100-9002-69159 | 99 | 27 Jan 2026 |
| FAITH | C-2026-100-9001-69123 | 99 | 27 Jan 2026 |
| DICKSON | C-2026-100-9013-69223 | 98 | 28 Jan 2026 |
| FAITH | C-2025-100-9013-68676 | 98 | 28 Jan 2026 |
| FAITH | C-2026-100-9001-69183 | 98 | 28 Jan 2026 |
| PETER | C-2025-100-9017-69265 | 98 | 28 Jan 2026 |
| PETER | C-2025-150-9001-68969 | 97 | 29 Jan 2026 |
| PETER | C-2026-100-9017-69266 | 97 | 29 Jan 2026 |
| DICKSON | C-2026-100-9006-69217 | 96 | 30 Jan 2026 |
| ROSEVELT | C-2026-100-9002-69407 | 96 | 30 Jan 2026 |
| DICKSON | C-2026-100-9001-69380 | 95 | 02 Feb 2026 |
| PETER | C-2025-100-9017-69300 | 95 | 02 Feb 2026 |
| PETER | C-2026-100-9017-69185 | 95 | 02 Feb 2026 |
| FAITH | C-2025-100-9001-68674 | 93 | 04 Feb 2026 |
| ROSEVELT | C-2026-100-9002-69404 | 93 | 04 Feb 2026 |
| FAITH | C-2025-100-9001-69026 | 92 | 05 Feb 2026 |
| PETER | C-2026-100-9002-69313 | 92 | 05 Feb 2026 |
| COLLINS | C-2026-100-9001-69247 | 91 | 06 Feb 2026 |
| ROSEVELT | C-2026-100-9001-69486 | 91 | 06 Feb 2026 |
| COLLINS | C-2026-100-9001-69304 | 90 | 09 Feb 2026 |
| DAMCKLINE | C-2026-100-9001-69102 | 90 | 09 Feb 2026 |
| ROSEVELT | C-2026-100-9001-69408 | 90 | 09 Feb 2026 |
| ROSEVELT | C-2026-100-9001-69409 | 89 | 10 Feb 2026 |
| DICKSON | C-2026-100-9001-69543 | 88 | 11 Feb 2026 |
| DICKSON | C-2026-100-9019-69591 | 87 | 12 Feb 2026 |
| ROSEVELT | C-2026-100-9002-69669 | 84 | 17 Feb 2026 |
| ROSEVELT | C-2026-100-9001-69840 | 80 | 23 Feb 2026 |
| ROSEVELT | C-2026-100-9002-69909 | 80 | 23 Feb 2026 |
| DICKSON | C-2026-100-9007-69925 | 79 | 24 Feb 2026 |
| PETER | C-2026-150-9013-69090 | 78 | 25 Feb 2026 |
| DAMCKLINE | C-2025-100-9001-69044 | 76 | 04 Feb 2026 |
| PETER | C-2025-150-9013-68929 | 75 | 02 Mar 2026 |
| DICKSON | C-2026-100-9007-69457 | 73 | 04 Mar 2026 |
| DICKSON | C-2025-100-9001-68932 | 68 | 26 Jan 2026 |
| COLLINS | C-2025-100-9001-68836 | 67 | 12 Mar 2026 |
| COLLINS | C-2026-100-9001-69130 | 66 | 13 Mar 2026 |
| DICKSON | C-2026-100-9001-70109 | 66 | 13 Mar 2026 |
| DICKSON | C-2026-100-9001-70163 | 66 | 13 Mar 2026 |
| COLLINS | C-2026-100-9001-69108 | 65 | 21 Jan 2026 |
| ROSEVELT | C-2026-100-9001-70347 | 64 | 17 Mar 2026 |
| DICKSON | C-2026-100-9001-69971 | 63 | 18 Mar 2026 |
| ROSEVELT | C-2026-100-9002-69337 | 61 | 27 Jan 2026 |
| DICKSON | C-2026-100-9001-70353 | 59 | 24 Mar 2026 |
| DICKSON | C-2026-100-9001-70214 | 57 | 26 Mar 2026 |
| DICKSON | C-2026-100-9001-70349 | 54 | 31 Mar 2026 |
| DICKSON | C-2026-100-9002-70559 | 52 | 02 Apr 2026 |
| DICKSON | C-2026-100-9001-70752 | 52 | 02 Apr 2026 |
| DICKSON | C-2026-100-9002-70614 | 47 | 09 Apr 2026 |
| DICKSON | C-2026-100-9001-69676 | 46 | 10 Apr 2026 |
| DICKSON | C-2025-100-9001-70882 | 46 | 10 Apr 2026 |
| DAMCKLINE | C-2025-100-9002-69049 | 44 | 23 Jan 2026 |
| DICKSON | C-2025-100-9001-68864 | 44 | 16 Jan 2026 |
| DAMCKLINE | C-2025-100-9001-68736 | 41 | 28 Jan 2026 |
| DICKSON | C-2026-100-9001-70813 | 41 | 17 Apr 2026 |
| DICKSON | C-2026-100-9001-70293 | 39 | 12 Mar 2026 |
| DICKSON | C-2026-100-9001-71206 | 39 | 21 Apr 2026 |
| DICKSON | C-2026-100-9001-70927 | 39 | 21 Apr 2026 |
| DICKSON | C-2026-100-9013-71037 | 39 | 21 Apr 2026 |
| DICKSON | C-2026-100-9001-70965 | 38 | 22 Apr 2026 |
| DICKSON | C-2026-100-9001-70997 | 38 | 22 Apr 2026 |
| DAMCKLINE | C-2026-100-9002-69100 | 37 | 27 Jan 2026 |
| DICKSON | C-2026-100-9013-70978 | 36 | 24 Apr 2026 |
| DICKSON | C-2026-100-9001-70973 | 36 | 24 Apr 2026 |
| DICKSON | C-2026-100-9001-71044 | 36 | 24 Apr 2026 |
| DICKSON | C-2026-100-9001-70286 | 35 | 18 Mar 2026 |
| DICKSON | C-2026-100-9001-70881 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-70368 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-70363 | 35 | 26 Apr 2026 |
| DICKSON | C-2026-100-9001-70290 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9002-71193 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-71151 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-71152 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-71167 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-71168 | 35 | 27 Apr 2026 |
| DICKSON | C-2026-100-9001-71232 | 35 | 27 Apr 2026 |
| COLLINS | C-2025-100-9001-68785 | 34 | 16 Jan 2026 |
| COLLINS | C-2026-100-9002-69230 | 34 | 27 Jan 2026 |
| DICKSON | C-2026-100-9013-71041 | 34 | 28 Apr 2026 |
| DAMCKLINE | C-2025-100-9001-68782 | 33 | 28 Jan 2026 |
| FAITH | C-2026-100-9013-69085 | 31 | 26 Jan 2026 |
| DAMCKLINE | C-2025-100-9001-68787 | 30 | 20 Jan 2026 |
| DICKSON | C-2026-100-9002-70659 | 30 | 04 May 2026 |
| DICKSON | C-2026-100-9002-69588 | 29 | 16 Feb 2026 |
| FAITH | C-2025-100-9013-68670 | 26 | 06 Feb 2026 |
| DICKSON | C-2026-100-9001-71457 | 25 | 11 May 2026 |
| FAITH | C-2025-100-9022-68959 | 25 | 28 Jan 2026 |
| DAMCKLINE | C-2025-500-9001-68778 | 24 | 12 Jan 2026 |
| DICKSON | C-2025-100-9001-69110 | 24 | 30 Jan 2026 |
| COLLINS | C-2025-100-9001-68672 | 23 | 13 Jan 2026 |
| DICKSON | C-2026-100-9002-69202 | 23 | 02 Feb 2026 |
| DICKSON | C-2026-100-9002-70380 | 23 | 24 Mar 2026 |
| PETER | C-2025-150-9001-68868 | 23 | 15 Jan 2026 |
| PETER | C-2025-100-9017-69268 | 23 | 28 Jan 2026 |
| ROSEVELT | C-2026-100-9001-69636 | 23 | 11 Feb 2026 |
| DICKSON | C-2026-100-9007-69487 | 22 | 10 Feb 2026 |
| DICKSON | C-2026-100-9001-70547 | 22 | 30 Mar 2026 |
| DICKSON | C-2026-100-9001-68865 | 21 | 15 Jan 2026 |
| DICKSON | C-2026-100-9001-70167 | 21 | 26 Mar 2026 |
| DICKSON | C-2026-100-9002-70561 | 21 | 30 Mar 2026 |
| PETER | C-2026-100-9017-69298 | 21 | 30 Jan 2026 |
Report generated automatically from officer tracker data. For queries contact the Actuarial Services & Research department.