Persona Message Evaluation Report

UK participant profiles, assigned messages, and Likert evaluations

Report Structure

This report is organized by persona. For each persona, it shows the demographic profile and attitude profile first, followed by the messages that persona evaluated and the scores they gave each message.

Attitude scales use 0-10. Message evaluations use 1-7, where 1 means strongly disagree and 7 means strongly agree.

Persona 01

Demographic Profile

Persona
Persona 01
Country
UK
City / region
London
Age band
25-34
Gender
Female
Education
Master’s degree
Financial situation
Coping
Location type
Major capital city
Household
Shared household
Role family
media
Occupation
Digital strategist
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 3
Redistribution 2
Climate priority 8
Immigration openness 7
State-market position 4
Defence spending support 4
Social values 8
Sovereignty vs integration 7
Trust in national institutions 4
Trust in politicians 3
Trust in supranational institutions 6

Issue Priorities And Current Context

Category Values
Policy issue priorities Climate & environment
Energy supply
Healthcare
Housing
Social security & pensions
Rule of law & democracy
Current-event context Cost-of-living squeeze
Climate extremes
AI disruption
Election cycle / political instability

Messages Evaluated By This Persona

Message 1 / Campaign: microsoft_cloud_licensing / ID: microsoft_03

Microsoft’s restrictive licensing harms European competitiveness

Short label: Cloud competition and European AI

Frame: ai_and_cloud_competitiveness   Quality: not specified

As Mario Draghi’s report states, Europe’s competitiveness is declining compared to other global economies. It also emphasises the critical role of artificial intelligence in boosting Europe’s industrial competitiveness with AI adoption offering a 1.2-1.4 trillion euro opportunity in the next 10 years. Cloud computing is the engine powering that AI revolution. But, Microsoft’s practices hinder such opportunities by locking European companies and organisations into Azure and not permitting them to choose from the broadest variety of AI tools, including those developed by EU companies, at the best cost.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 3
Freedom from control 5
Personal resonance 5
Message 2 / Campaign: suntory_sugar_reformulation / ID: suntory_04

Scaling up lower-sugar drink production is a challenge

Short label: Production scale-up

Frame: technical_complexity   Quality: not specified

Once a new lower-sugar formula for a soft drink is perfected in the lab, or development kitchen as we like to call it, it must be scaled up for production. Ingredients behave differently in large volumes; carbonation interacts with sweeteners in unexpected ways, and even tiny changes in temperature or mixing can alter taste. Food engineers and production teams work closely with our scientists to ensure every batch meets the same high standards as the lab prototype. This includes testing for stability, shelf life, and flavour consistency. It’s a complex, highly technical process that demands investment, precision, and innovation. By mastering the scale-up process, SBFE ensures that iconic brands like Orangina and Schweppes can evolve with lower sugar content while remaining instantly recognisable and enjoyable. This highlights how science, technology, and European expertise come together to deliver better choices for consumers without compromising quality.

Likert dimension Score
Protecting people from harm 6
Fairness 6
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 5
Message 3 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_high_01

Immigration policy should match border management with integration capacity

Short label: Orderly migration and integration

Frame: orderly_migration_and_integration_capacity   Quality: high

A credible European immigration policy has to do two things at the same time: manage arrivals in an orderly way and make integration realistic for the communities receiving newcomers. That means faster asylum decisions, clearer legal pathways for workers in shortage sectors, and stronger support for language learning, housing, schools, and local services. Without border management, public trust declines. Without integration capacity, even legal migration can create pressure on communities. A serious EU approach should reduce chaos at the border while helping people who stay to participate, work, and contribute.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 5
Order, rules, or authority 5
Decency or moral standards 5
Freedom from control 5
Personal resonance 5

Persona 02

Demographic Profile

Persona
Persona 02
Country
UK
City / region
Manchester
Age band
35-44
Gender
Male
Education
Bachelor’s degree
Financial situation
Living comfortably
Location type
Large city
Household
Couple with young children
Role family
tech
Occupation
Cloud engineer
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 5
Redistribution 5
Climate priority 6
Immigration openness 5
State-market position 7
Defence spending support 6
Social values 5
Sovereignty vs integration 5
Trust in national institutions 5
Trust in politicians 4
Trust in supranational institutions 5

Issue Priorities And Current Context

Category Values
Policy issue priorities Economy & growth
Trade & industrial policy
Defence & security
Digital & AI policy
Current-event context Cost-of-living squeeze
Russia / Ukraine war
AI disruption

Messages Evaluated By This Persona

Message 1 / Campaign: microsoft_cloud_licensing / ID: microsoft_02

Microsoft deliberately created restrictive licensing to lock customers into Azure

Short label: Deliberate Azure lock-in

Frame: punitive_licensing   Quality: not specified

Until a few years ago, customers could run the Microsoft software they owned on any cloud provider in a programme called Bring Your Own Licence. According to The Economist, this programme was so popular that more customers ran their Windows software on AWS than on Microsoft’s Azure. Microsoft CEO Satya Nadella admitted, “We were stupid, not realising what was happening” and decided to lock customers into Azure. In response, Microsoft created a series of rules that punished customers for running their software on Azure’s key competitors. Today, Microsoft forces customers to use Azure or pay a 400% markup, restricts access to security updates, and more. That’s great for Microsoft but bad for customers, security and innovation. European cloud customers should choose what cloud works best for their business - not Microsoft.

Likert dimension Score
Protecting people from harm 4
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 4
Message 2 / Campaign: suntory_sugar_reformulation / ID: suntory_01

Taste testing makes lower-sugar drinks enjoyable

Short label: Taste testers and sensory science

Frame: taste_protection   Quality: not specified

Achieving great taste in reduced-sugar products is no easy task, especially since there’s no one-size-fits-all. Even the most carefully developed formula isn’t ready until it passes the ultimate test: the human palate. Reformulated drinks are tested by trained panels as well as everyday consumers, who help assess sweetness, acidity, aroma, and overall enjoyment. Tasting sessions take place throughout a drink’s development, from the lab to pilot-scale production, often across several countries as taste preferences vary. Scientists use this valuable feedback to perfect recipes and ensure lower-sugar drinks still taste just as good. Over the past decade, SBFE has been reformulating, rethinking, and reimagining our drinks offered across Europe. By bringing together science and consumer insight, we support healthier diets while making sure well-loved soft drinks such as Oasis, Orangina and Schweppes remain genuinely enjoyable.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 5
Personal resonance 5
Message 3 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_high_01

Immigration policy should match border management with integration capacity

Short label: Orderly migration and integration

Frame: orderly_migration_and_integration_capacity   Quality: high

A credible European immigration policy has to do two things at the same time: manage arrivals in an orderly way and make integration realistic for the communities receiving newcomers. That means faster asylum decisions, clearer legal pathways for workers in shortage sectors, and stronger support for language learning, housing, schools, and local services. Without border management, public trust declines. Without integration capacity, even legal migration can create pressure on communities. A serious EU approach should reduce chaos at the border while helping people who stay to participate, work, and contribute.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 5
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 4

Persona 03

Demographic Profile

Persona
Persona 03
Country
UK
City / region
Birmingham
Age band
45-54
Gender
Female
Education
Upper secondary
Financial situation
Finding it difficult
Location type
Large city
Household
Single parent - older children / teens
Role family
service
Occupation
Retail supervisor
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 2
Redistribution 3
Climate priority 5
Immigration openness 4
State-market position 3
Defence spending support 5
Social values 4
Sovereignty vs integration 4
Trust in national institutions 3
Trust in politicians 2
Trust in supranational institutions 4

Issue Priorities And Current Context

Category Values
Policy issue priorities Healthcare
Housing
Social security & pensions
Immigration
Corruption & accountability
Current-event context Cost-of-living squeeze
Election cycle / political instability
Housing affordability crisis
Global economic uncertainty

Messages Evaluated By This Persona

Message 1 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_high_01

Immigration policy should match border management with integration capacity

Short label: Orderly migration and integration

Frame: orderly_migration_and_integration_capacity   Quality: high

A credible European immigration policy has to do two things at the same time: manage arrivals in an orderly way and make integration realistic for the communities receiving newcomers. That means faster asylum decisions, clearer legal pathways for workers in shortage sectors, and stronger support for language learning, housing, schools, and local services. Without border management, public trust declines. Without integration capacity, even legal migration can create pressure on communities. A serious EU approach should reduce chaos at the border while helping people who stay to participate, work, and contribute.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 6
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 5
Message 2 / Campaign: suntory_sugar_reformulation / ID: suntory_02

People can enjoy healthier products without compromising on taste

Short label: Gradual sugar reduction

Frame: consumer_adaptation   Quality: not specified

You’re enjoying the same great-tasting beverages your parents did, but there’s a difference. The sugar content of some beloved classics has been significantly reduced. Changing the taste of our favourites can take some getting used to. That’s why in France, the sugar content of one of SBFE’s iconic drinks, Oasis Tropical, was gradually brought down by 34% over 20 years. This allowed consumers to adjust their taste preferences naturally, over time. The reformulation process is done hand in hand with consumers. Through blind taste tests and consumer feedback, we make sure people can enjoy the same experience while having healthier options. By combining food technology, sensory research, and an understanding of how our tastes change, we’ve reduced added sugar across our portfolio by 30% over the past decade, while staying true to what people love.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 4
Decency or moral standards 4
Freedom from control 4
Personal resonance 4
Message 3 / Campaign: microsoft_cloud_licensing / ID: microsoft_03

Microsoft’s restrictive licensing harms European competitiveness

Short label: Cloud competition and European AI

Frame: ai_and_cloud_competitiveness   Quality: not specified

As Mario Draghi’s report states, Europe’s competitiveness is declining compared to other global economies. It also emphasises the critical role of artificial intelligence in boosting Europe’s industrial competitiveness with AI adoption offering a 1.2-1.4 trillion euro opportunity in the next 10 years. Cloud computing is the engine powering that AI revolution. But, Microsoft’s practices hinder such opportunities by locking European companies and organisations into Azure and not permitting them to choose from the broadest variety of AI tools, including those developed by EU companies, at the best cost.

Likert dimension Score
Protecting people from harm 4
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 3
Freedom from control 4
Personal resonance 5

Persona 04

Demographic Profile

Persona
Persona 04
Country
UK
City / region
Leeds
Age band
55-64
Gender
Male
Education
Post-secondary / diploma
Financial situation
Living comfortably
Location type
Town or small city
Household
Empty nesters
Role family
management
Occupation
Operations manager
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 6
Redistribution 6
Climate priority 4
Immigration openness 3
State-market position 7
Defence spending support 7
Social values 3
Sovereignty vs integration 3
Trust in national institutions 5
Trust in politicians 3
Trust in supranational institutions 3

Issue Priorities And Current Context

Category Values
Policy issue priorities Economy & growth
Jobs & unemployment
Trade & industrial policy
Immigration
Defence & security
Corruption & accountability
Current-event context Cost-of-living squeeze
Russia / Ukraine war
Election cycle / political instability

Messages Evaluated By This Persona

Message 1 / Campaign: microsoft_cloud_licensing / ID: microsoft_07

The European cloud sector is growing, not consolidating

Short label: European cloud growth

Frame: european_cloud_growth   Quality: not specified

The European cloud sector is growing, not consolidating, and smaller and mid-sized providers are thriving and growing faster than the overall sector.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 6
Personal resonance 5
Message 2 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_low_01

Europe needs better immigration policies

Short label: Generic immigration policy

Frame: generic_control_and_help   Quality: low

Immigration is an important issue for Europe. The EU should have better rules so that migration is controlled and people who arrive can be helped. Good immigration policy should protect borders, support integration, and make sure the system works for everyone.

Likert dimension Score
Protecting people from harm 4
Fairness 3
Community or national belonging 5
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 5
Personal resonance 4
Message 3 / Campaign: suntory_sugar_reformulation / ID: suntory_04

Scaling up lower-sugar drink production is a challenge

Short label: Production scale-up

Frame: technical_complexity   Quality: not specified

Once a new lower-sugar formula for a soft drink is perfected in the lab, or development kitchen as we like to call it, it must be scaled up for production. Ingredients behave differently in large volumes; carbonation interacts with sweeteners in unexpected ways, and even tiny changes in temperature or mixing can alter taste. Food engineers and production teams work closely with our scientists to ensure every batch meets the same high standards as the lab prototype. This includes testing for stability, shelf life, and flavour consistency. It’s a complex, highly technical process that demands investment, precision, and innovation. By mastering the scale-up process, SBFE ensures that iconic brands like Orangina and Schweppes can evolve with lower sugar content while remaining instantly recognisable and enjoyable. This highlights how science, technology, and European expertise come together to deliver better choices for consumers without compromising quality.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 6
Decency or moral standards 3
Freedom from control 5
Personal resonance 5

Persona 05

Demographic Profile

Persona
Persona 05
Country
UK
City / region
Glasgow
Age band
18-24
Gender
Non-binary
Education
Bachelor’s degree
Financial situation
Finding it difficult
Location type
Large city
Household
Shared household
Role family
edu
Occupation
Postgraduate student
Sector
public
Employment
Student

Attitudinal Profile

Attitude Score
Welfare responsibility 1
Redistribution 1
Climate priority 9
Immigration openness 8
State-market position 2
Defence spending support 3
Social values 9
Sovereignty vs integration 8
Trust in national institutions 3
Trust in politicians 2
Trust in supranational institutions 7

Issue Priorities And Current Context

Category Values
Policy issue priorities Climate & environment
Energy supply
Healthcare
Housing
Social security & pensions
Rule of law & democracy
Current-event context Cost-of-living squeeze
Climate extremes
Election cycle / political instability
Housing affordability crisis
Global economic uncertainty

Messages Evaluated By This Persona

Message 1 / Campaign: eu_policy_quality_calibration / ID: eu_digital_high_01

Digital regulation should protect rights while preserving innovation

Short label: Balanced AI and data governance

Frame: rights_innovation_and_enforcement_capacity   Quality: high

Europe needs digital rules that protect citizens without making it harder to build and adopt useful technologies. Good AI and data regulation should focus on clear risks: privacy violations, discriminatory automated decisions, unsafe systems, and excessive market power. But rules also need to be predictable, technically workable, and enforceable, especially for smaller firms that cannot absorb endless compliance costs. The strongest European approach is not regulation for its own sake, but a framework that protects rights, supports trust, and still allows European companies to innovate.

Likert dimension Score
Protecting people from harm 4
Fairness 5
Community or national belonging 3
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 6
Message 2 / Campaign: suntory_sugar_reformulation / ID: suntory_02

People can enjoy healthier products without compromising on taste

Short label: Gradual sugar reduction

Frame: consumer_adaptation   Quality: not specified

You’re enjoying the same great-tasting beverages your parents did, but there’s a difference. The sugar content of some beloved classics has been significantly reduced. Changing the taste of our favourites can take some getting used to. That’s why in France, the sugar content of one of SBFE’s iconic drinks, Oasis Tropical, was gradually brought down by 34% over 20 years. This allowed consumers to adjust their taste preferences naturally, over time. The reformulation process is done hand in hand with consumers. Through blind taste tests and consumer feedback, we make sure people can enjoy the same experience while having healthier options. By combining food technology, sensory research, and an understanding of how our tastes change, we’ve reduced added sugar across our portfolio by 30% over the past decade, while staying true to what people love.

Likert dimension Score
Protecting people from harm 6
Fairness 5
Community or national belonging 3
Order, rules, or authority 4
Decency or moral standards 4
Freedom from control 4
Personal resonance 5
Message 3 / Campaign: microsoft_cloud_licensing / ID: microsoft_06

Cloud and AI are changing too quickly for gatekeeper designation

Short label: Dynamic AI/cloud market

Frame: regulation_would_harm_innovation   Quality: not specified

AI is revolutionising the cloud, with the sector changing dramatically every month. Given this highly dynamic environment, regulatory intervention by designating cloud companies as gatekeepers is unwarranted and would harm innovation and growth.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 3
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 5

Persona 06

Demographic Profile

Persona
Persona 06
Country
UK
City / region
Cardiff
Age band
65+
Gender
Female
Education
Post-secondary / diploma
Financial situation
Coping
Location type
Suburb / peri-urban
Household
Couple, no children
Role family
health
Occupation
Retired nurse
Sector
public
Employment
Retired

Attitudinal Profile

Attitude Score
Welfare responsibility 2
Redistribution 3
Climate priority 6
Immigration openness 5
State-market position 4
Defence spending support 6
Social values 5
Sovereignty vs integration 5
Trust in national institutions 6
Trust in politicians 4
Trust in supranational institutions 5

Issue Priorities And Current Context

Category Values
Policy issue priorities Healthcare
Housing
Social security & pensions
Defence & security
Current-event context Cost-of-living squeeze
Russia / Ukraine war

Messages Evaluated By This Persona

Message 1 / Campaign: suntory_sugar_reformulation / ID: suntory_03

Not all sweeteners are created equal

Short label: Sweetener science and EU rules

Frame: regulatory_barrier   Quality: not specified

Replacing sugar in a soft drink isn’t as simple as swapping one sweetener for another. Choosing the right ingredients and carefully adjusting the taste is a delicate science. There are many low- and no-calorie sweeteners, and each affects taste, acidity, and carbonation differently. Some are intensely sweet and only needed in very small amounts, while others can influence mouthfeel or leave an aftertaste if not balanced carefully. Food scientists fine-tune these ingredients for different drinks, ensuring that products with less sugar still taste familiar and enjoyable. SBFE’s expertise in sweetener science allows it to continue reducing sugar while preserving the taste consumers expect. Experience across Europe shows that gradual sugar reduction, combined with the careful use of sweeteners, helps people adapt to lower-sugar drinks. Updating EU rules on sweeteners to better support voluntary sugar-reduction efforts and encourage product innovation would help expand the range of healthier options available to consumers.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 5
Personal resonance 5
Message 2 / Campaign: microsoft_cloud_licensing / ID: microsoft_09

EU public funding is creating alternatives to AWS and Azure

Short label: EU investment creates alternatives

Frame: eu_funding_creates_choice   Quality: not specified

EU public funding is creating alternatives to AWS and Azure - the EU mobilised 200 billion euro through InvestAI, 43 billion euro through the Chips Act, and 150 billion euro through the AI Champions Initiative, proving governments are actively creating customer choice.

Likert dimension Score
Protecting people from harm 4
Fairness 5
Community or national belonging 5
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 5
Personal resonance 4
Message 3 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_low_01

Europe needs better immigration policies

Short label: Generic immigration policy

Frame: generic_control_and_help   Quality: low

Immigration is an important issue for Europe. The EU should have better rules so that migration is controlled and people who arrive can be helped. Good immigration policy should protect borders, support integration, and make sure the system works for everyone.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 4
Order, rules, or authority 6
Decency or moral standards 3
Freedom from control 4
Personal resonance 3

Persona 07

Demographic Profile

Persona
Persona 07
Country
UK
City / region
Bristol
Age band
25-34
Gender
Male
Education
Doctoral degree
Financial situation
Living comfortably
Location type
Large city
Household
Couple, no children
Role family
startup
Occupation
Founder
Sector
self
Employment
Self-employed

Attitudinal Profile

Attitude Score
Welfare responsibility 5
Redistribution 6
Climate priority 7
Immigration openness 6
State-market position 8
Defence spending support 5
Social values 7
Sovereignty vs integration 6
Trust in national institutions 4
Trust in politicians 3
Trust in supranational institutions 5

Issue Priorities And Current Context

Category Values
Policy issue priorities Climate & environment
Energy supply
Economy & growth
Trade & industrial policy
Digital & AI policy
Corruption & accountability
Current-event context Cost-of-living squeeze
Climate extremes
AI disruption
Election cycle / political instability

Messages Evaluated By This Persona

Message 1 / Campaign: microsoft_cloud_licensing / ID: microsoft_10

Customers have significant flexibility in choosing, combining, and switching providers

Short label: Customer flexibility and multi-cloud tools

Frame: multi_cloud_flexibility   Quality: not specified

Customers have significant flexibility in choosing, combining, and switching between multiple IT providers. More than 70% of the largest European customers use multiple cloud providers, and Gartner estimates 81% of organisations globally use multiple public cloud providers as of 2023. This widespread multi-cloud behaviour demonstrates customers are free to choose IT solutions that best meet their needs, with no evidence of lock-in. Multiple cloud providers offer solutions that facilitate multi-cloud usage, including AWS Interconnect, Google Cross-Cloud Interconnect, Oracle Database@AWS, Oracle Interconnect for Azure, and third-party providers like Equinix and Megaport.

Likert dimension Score
Protecting people from harm 4
Fairness 5
Community or national belonging 4
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 6
Personal resonance 4
Message 2 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_low_01

Europe needs better immigration policies

Short label: Generic immigration policy

Frame: generic_control_and_help   Quality: low

Immigration is an important issue for Europe. The EU should have better rules so that migration is controlled and people who arrive can be helped. Good immigration policy should protect borders, support integration, and make sure the system works for everyone.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 5
Order, rules, or authority 6
Decency or moral standards 4
Freedom from control 4
Personal resonance 3
Message 3 / Campaign: suntory_sugar_reformulation / ID: suntory_03

Not all sweeteners are created equal

Short label: Sweetener science and EU rules

Frame: regulatory_barrier   Quality: not specified

Replacing sugar in a soft drink isn’t as simple as swapping one sweetener for another. Choosing the right ingredients and carefully adjusting the taste is a delicate science. There are many low- and no-calorie sweeteners, and each affects taste, acidity, and carbonation differently. Some are intensely sweet and only needed in very small amounts, while others can influence mouthfeel or leave an aftertaste if not balanced carefully. Food scientists fine-tune these ingredients for different drinks, ensuring that products with less sugar still taste familiar and enjoyable. SBFE’s expertise in sweetener science allows it to continue reducing sugar while preserving the taste consumers expect. Experience across Europe shows that gradual sugar reduction, combined with the careful use of sweeteners, helps people adapt to lower-sugar drinks. Updating EU rules on sweeteners to better support voluntary sugar-reduction efforts and encourage product innovation would help expand the range of healthier options available to consumers.

Likert dimension Score
Protecting people from harm 6
Fairness 5
Community or national belonging 3
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 5

Persona 08

Demographic Profile

Persona
Persona 08
Country
UK
City / region
Newcastle upon Tyne
Age band
35-44
Gender
Female
Education
Upper secondary
Financial situation
Coping
Location type
Town or small city
Household
Couple with young children
Role family
care
Occupation
Care coordinator
Sector
nonprofit
Employment
Employed part-time

Attitudinal Profile

Attitude Score
Welfare responsibility 2
Redistribution 2
Climate priority 6
Immigration openness 5
State-market position 3
Defence spending support 4
Social values 6
Sovereignty vs integration 6
Trust in national institutions 4
Trust in politicians 3
Trust in supranational institutions 5

Issue Priorities And Current Context

Category Values
Policy issue priorities Healthcare
Housing
Social security & pensions
Corruption & accountability
Current-event context Cost-of-living squeeze
Election cycle / political instability

Messages Evaluated By This Persona

Message 1 / Campaign: eu_policy_quality_calibration / ID: eu_climate_low_01

Europe needs stronger climate rules

Short label: Vague climate regulation

Frame: vague_environmental_urgency   Quality: low

Climate change is a serious problem, and Europe needs to do more to stop it. Stronger rules can help reduce emissions and make companies behave more responsibly. If the EU wants to protect the planet, it should support more climate regulation and make sure everyone follows the rules.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 4
Message 2 / Campaign: microsoft_cloud_licensing / ID: microsoft_05

The EU Data Act already regulates cloud competition

Short label: Data Act already regulates cloud

Frame: data_act_already_covers_cloud   Quality: not specified

The EU Data Act already regulates cloud competition with binding obligations: facilitating switching and multi-cloud usage, ensuring data portability, removing barriers, enabling interoperability, and eliminating data transfer fees.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 4
Message 3 / Campaign: suntory_sugar_reformulation / ID: suntory_01

Taste testing makes lower-sugar drinks enjoyable

Short label: Taste testers and sensory science

Frame: taste_protection   Quality: not specified

Achieving great taste in reduced-sugar products is no easy task, especially since there’s no one-size-fits-all. Even the most carefully developed formula isn’t ready until it passes the ultimate test: the human palate. Reformulated drinks are tested by trained panels as well as everyday consumers, who help assess sweetness, acidity, aroma, and overall enjoyment. Tasting sessions take place throughout a drink’s development, from the lab to pilot-scale production, often across several countries as taste preferences vary. Scientists use this valuable feedback to perfect recipes and ensure lower-sugar drinks still taste just as good. Over the past decade, SBFE has been reformulating, rethinking, and reimagining our drinks offered across Europe. By bringing together science and consumer insight, we support healthier diets while making sure well-loved soft drinks such as Oasis, Orangina and Schweppes remain genuinely enjoyable.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 4

Persona 09

Demographic Profile

Persona
Persona 09
Country
UK
City / region
Norwich
Age band
45-54
Gender
Prefer not to say
Education
Bachelor’s degree
Financial situation
Living comfortably
Location type
Rural area
Household
Couple with teenagers
Role family
business
Occupation
Accountant
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 6
Redistribution 7
Climate priority 4
Immigration openness 3
State-market position 8
Defence spending support 7
Social values 3
Sovereignty vs integration 2
Trust in national institutions 5
Trust in politicians 4
Trust in supranational institutions 3

Issue Priorities And Current Context

Category Values
Policy issue priorities Economy & growth
Jobs & unemployment
Trade & industrial policy
Immigration
Defence & security
Current-event context Cost-of-living squeeze
Russia / Ukraine war

Messages Evaluated By This Persona

Message 1 / Campaign: eu_policy_quality_calibration / ID: eu_immigration_low_01

Europe needs better immigration policies

Short label: Generic immigration policy

Frame: generic_control_and_help   Quality: low

Immigration is an important issue for Europe. The EU should have better rules so that migration is controlled and people who arrive can be helped. Good immigration policy should protect borders, support integration, and make sure the system works for everyone.

Likert dimension Score
Protecting people from harm 4
Fairness 4
Community or national belonging 5
Order, rules, or authority 7
Decency or moral standards 4
Freedom from control 4
Personal resonance 4
Message 2 / Campaign: suntory_sugar_reformulation / ID: suntory_03

Not all sweeteners are created equal

Short label: Sweetener science and EU rules

Frame: regulatory_barrier   Quality: not specified

Replacing sugar in a soft drink isn’t as simple as swapping one sweetener for another. Choosing the right ingredients and carefully adjusting the taste is a delicate science. There are many low- and no-calorie sweeteners, and each affects taste, acidity, and carbonation differently. Some are intensely sweet and only needed in very small amounts, while others can influence mouthfeel or leave an aftertaste if not balanced carefully. Food scientists fine-tune these ingredients for different drinks, ensuring that products with less sugar still taste familiar and enjoyable. SBFE’s expertise in sweetener science allows it to continue reducing sugar while preserving the taste consumers expect. Experience across Europe shows that gradual sugar reduction, combined with the careful use of sweeteners, helps people adapt to lower-sugar drinks. Updating EU rules on sweeteners to better support voluntary sugar-reduction efforts and encourage product innovation would help expand the range of healthier options available to consumers.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 6
Personal resonance 5
Message 3 / Campaign: microsoft_cloud_licensing / ID: microsoft_09

EU public funding is creating alternatives to AWS and Azure

Short label: EU investment creates alternatives

Frame: eu_funding_creates_choice   Quality: not specified

EU public funding is creating alternatives to AWS and Azure - the EU mobilised 200 billion euro through InvestAI, 43 billion euro through the Chips Act, and 150 billion euro through the AI Champions Initiative, proving governments are actively creating customer choice.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 5
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 5
Personal resonance 4

Persona 10

Demographic Profile

Persona
Persona 10
Country
UK
City / region
Brighton
Age band
55-64
Gender
Male
Education
Master’s degree
Financial situation
Coping
Location type
Town or small city
Household
Single person
Role family
law
Occupation
Housing solicitor
Sector
private
Employment
Employed full-time

Attitudinal Profile

Attitude Score
Welfare responsibility 3
Redistribution 2
Climate priority 7
Immigration openness 6
State-market position 4
Defence spending support 5
Social values 7
Sovereignty vs integration 7
Trust in national institutions 4
Trust in politicians 3
Trust in supranational institutions 6

Issue Priorities And Current Context

Category Values
Policy issue priorities Climate & environment
Energy supply
Healthcare
Housing
Social security & pensions
Corruption & accountability
Current-event context Cost-of-living squeeze
Climate extremes
Election cycle / political instability

Messages Evaluated By This Persona

Message 1 / Campaign: microsoft_cloud_licensing / ID: microsoft_06

Cloud and AI are changing too quickly for gatekeeper designation

Short label: Dynamic AI/cloud market

Frame: regulation_would_harm_innovation   Quality: not specified

AI is revolutionising the cloud, with the sector changing dramatically every month. Given this highly dynamic environment, regulatory intervention by designating cloud companies as gatekeepers is unwarranted and would harm innovation and growth.

Likert dimension Score
Protecting people from harm 5
Fairness 4
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 4
Freedom from control 4
Personal resonance 4
Message 2 / Campaign: eu_policy_quality_calibration / ID: eu_climate_high_01

Climate regulation should combine emissions cuts with practical transition support

Short label: Climate rules with transition support

Frame: predictable_rules_and_transition_support   Quality: high

Europe cannot meet its climate goals through ambition alone. Companies, households, and local authorities need clear, predictable rules that reduce emissions while giving them realistic ways to adapt. Climate regulation is most credible when it combines firm long-term targets with practical support: investment in cleaner infrastructure, help for energy-intensive industries to modernise, and protection for households facing higher transition costs. The question is not whether Europe should act, but whether it can design climate rules that are fair, enforceable, and economically sustainable.

Likert dimension Score
Protecting people from harm 6
Fairness 6
Community or national belonging 3
Order, rules, or authority 6
Decency or moral standards 5
Freedom from control 4
Personal resonance 6
Message 3 / Campaign: suntory_sugar_reformulation / ID: suntory_01

Taste testing makes lower-sugar drinks enjoyable

Short label: Taste testers and sensory science

Frame: taste_protection   Quality: not specified

Achieving great taste in reduced-sugar products is no easy task, especially since there’s no one-size-fits-all. Even the most carefully developed formula isn’t ready until it passes the ultimate test: the human palate. Reformulated drinks are tested by trained panels as well as everyday consumers, who help assess sweetness, acidity, aroma, and overall enjoyment. Tasting sessions take place throughout a drink’s development, from the lab to pilot-scale production, often across several countries as taste preferences vary. Scientists use this valuable feedback to perfect recipes and ensure lower-sugar drinks still taste just as good. Over the past decade, SBFE has been reformulating, rethinking, and reimagining our drinks offered across Europe. By bringing together science and consumer insight, we support healthier diets while making sure well-loved soft drinks such as Oasis, Orangina and Schweppes remain genuinely enjoyable.

Likert dimension Score
Protecting people from harm 5
Fairness 5
Community or national belonging 4
Order, rules, or authority 5
Decency or moral standards 3
Freedom from control 4
Personal resonance 5