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Respondents score the question "How likely are you to recommend the school?" 0–10. Promoters (9–10) would actively recommend; Passives (7–8) are satisfied but unenthusiastic; Detractors (0–6) are unhappy. NPS = % Promoters − % Detractors, on a −100 to +100 scale.
Each closed-ended statement uses a 5-point scale (Strongly Disagree → Strongly Agree). % agreement = share who picked Agree or Strongly Agree. The mini distribution under each tile shows the full breakdown.
Replies are pattern-matched against curated theme buckets. Each theme card shows mention volume, a one-sentence narrative of the top sub-aspects respondents named, the full sub-aspect breakdown, and a verbatim quote per top sub-aspect. A reply touching two themes is counted in both; a reply touching two sub-aspects within one theme is counted in both, so sub-aspect totals can exceed the theme total.
Net Promoter Score by school and audience, ordered by the standard country sequence.
| School | Staff resp. | Staff NPS | Parent resp. | Parent NPS |
|---|---|---|---|---|
| NairobiKenya | 169 | +13 | 798 | +32 |
| KigaliRwanda | 30 | +27 | 113 | +45 |
| KG, HargeisaSomaliland | 9 | +0 | 0 | — |
| Primary, HargeisaSomaliland | 39 | +32 | 0 | — |
| Secondary, SheikhSomaliland | 22 | +38 | 0 | — |
| Secondary, HomoshaEthiopia | 1 | +0 | 0 | — |
Pooled across all live schools, by audience.
| School | Staff resp. | Staff NPS | Parent resp. | Parent NPS |
|---|---|---|---|---|
| KG, Hargeisa | 9 | +0 | 0 | — |
| Primary, Hargeisa | 39 | +32 | 0 | — |
| Secondary, Sheikh | 22 | +38 | 0 | — |
NPS +29 · positive · 67% avg agreement across 10 statements · 37 promoters, 14 passives, 17 detractors · promoters praise facilities & environment, detractors flag teacher quality & consistency
Three to four sentence summary distilled from the closed and open-ended responses below.
37 promoters, 14 passives, 17 detractors · promoters praise facilities & environment, detractors flag teacher quality & consistency
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
37 staff (54% of those who answered) gave a score in this range.
Of the 16 staff promoters who mentioned this, most pointed to clean & pleasant environment (15) and classrooms & buildings (2).
Combined with overlapping themes: Discipline, values & character · Communication & engagement
Of the 16 staff promoters who mentioned this, most pointed to high standards / excellence (6), holistic / all-round development (3), and reputation & track record (1).
Of the 15 staff promoters who mentioned this, most pointed to safe & secure environment (3), caring & nurturing staff (2), and emotional support & wellbeing (1).
Combined with overlapping theme: Sports & co-curricular
Of the 10 staff promoters who mentioned this, most pointed to career advancement (3) and mentoring & coaching (1).
Of the 5 staff promoters who mentioned this, most pointed to collaboration & teamwork (3), supportive colleagues (2), and sense of unity / family (1).
“The environment and the capacity of the teachers”
“Because of the school has the best quality of education in Somaliland, and it is proven by the exams that our pupils do, they usually gets the top marks compared to other pupils from the other schools in Somaliland.”
“The management team, teachers, and staff maintain a strong connection built on mutual support rather than dictation. Their dynamic is defined by open discussion and helpful recommendations”
14 staff (21% of those who answered) gave a score in this range.
Of the 3 staff passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Combined with overlapping themes: Teacher quality & consistency · Discipline & behaviour · Hygiene & cleanliness
Of the 2 staff passives who mentioned this, most pointed to admin / processes (2).
Of the 2 staff passives who mentioned this, most pointed to subject balance (1).
“I like how the school combines modern teaching methods with good values and character building.”
“I like the system of the organization”
17 staff (25% of those who answered) gave a score in this range.
Of the 7 staff detractors who mentioned this, most pointed to qualifications & competence (5) and parent–teacher communication (3).
Combined with overlapping themes: Sports & activities · Transport · Curriculum & academics
Of the 6 staff detractors who mentioned this, most pointed to working hours / overtime (3), workload volume (3), and admin / processes (2).
Combined with overlapping theme: Discipline & behaviour
Of the 6 staff detractors who mentioned this, most pointed to decision speed (3), approachability (2), and clarity of vision / direction (1).
Combined with overlapping themes: Facilities & infrastructure · Professional development · Compensation & benefits
“My experience was average because some services are good while others still need improvement.”
“Working long hours in a highly pressured and very competitive environment is part of the experience at Pharo. Based on this, I would rate it 5 out of 10 when recommending it as a workplace to others.”
“Honestly, I believe the school would benefit from a change in leadership and a more collaborative management approach.”
Strongest: I understand the strategic direction of the school. (77%) · Weakest: I feel comfortable raising concerns without fear. (51%) · Biggest divider: My immediate leadership supports me to perform at my best. (71 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Care, safety & support (21) · top sub-aspect: Safe & secure environment
Themes pulled from the open-ended “What does the school do well?” replies.
68 staff wrote a substantive reply to this question.
Of the 21 staff who mentioned this, most pointed to safe & secure environment (13), emotional support & wellbeing (8), and caring & nurturing staff (3).
Of the 18 staff who mentioned this, most pointed to clean & pleasant environment (15) and classrooms & buildings (2).
Of the 15 staff who mentioned this, most pointed to character & confidence (5), respect & manners (4), and strong moral values (3).
Of the 15 staff who mentioned this, most pointed to high standards / excellence (4) and holistic / all-round development (3).
Of the 13 staff who mentioned this, most pointed to collaboration & teamwork (7), supportive colleagues (5), and sense of unity / family (2).
Of the 13 staff who mentioned this, most pointed to career advancement (7), mentoring & coaching (3), and training & courses (1).
Of the 6 staff who mentioned this, most pointed to regular updates & feedback (1).
“Pharo KG is committed to child safeguarding and the well-being of every child, ensuring a safe, caring, and supportive learning environment.”
“conducive environment child friendly quality education”
“The school helps students develop academically, morally, and socially.”
“the school excels in cleanliness, student supervision , and academic standards.”
“Team work and collaboration.”
“One thing Pharo Schools does well is fostering a culture of growth, responsibility, and continuous improvement for both students and staff.”
“Our school is strong in active learning and student engagement, which makes lessons enjoyable and meaningful. We don't just teach, we involve students. We help students experience learning, not just memorize it.”
Top theme: Teacher quality & consistency (18) · top sub-aspect: Qualifications & competence
Themes pulled from the open-ended “What should the school improve?” replies.
68 staff wrote a substantive reply to this question.
Of the 18 staff who mentioned this, most pointed to qualifications & competence (5), parent–teacher communication (4), and turnover / consistency (3).
Of the 17 staff who mentioned this, most pointed to feedback on child's progress (8), timely notice & updates (3), and response to concerns (2).
Of the 15 staff who mentioned this, most pointed to classroom size / overcrowding (6), library, labs & technology (3), and toilets & sanitation (2).
Of the 12 staff who mentioned this, most pointed to decision speed (4), transparency & consultation (3), and clarity of vision / direction (3).
Of the 10 staff who mentioned this, most pointed to subject balance (3), pace / coverage (2), and assessment & exams (1).
Of the 6 staff who mentioned this, most pointed to benefits & allowances (3) and recognition & motivation (2).
Of the 6 staff who mentioned this, most pointed to fees too high (1).
“To improve our teaching skills”
“Teacher Feedback One curriculum”
“fairness collabaration to create a clear policy for evaluating and ranking employees based on their performance. teacher safety plan to refun 50% of eid bonus to return the school printers and copy mechines”
“The school should improve communication, staff support, availability of resources, and opportunities for professional development for leadership to enhance overall performance.”
“focus on islamic resources,curriculum improvement and languages.”
“In lagu dhiirado qofku marka uu shaqo wanaagsan uu qabto in la abaal mariyo si aanu uga caajisin”
“there is a specific close relationship between certain staff members and the management ; the other teachers perceive this as favoritism and feel it needs to addressed .”
| School | Staff resp. | Staff NPS | Parent resp. | Parent NPS |
|---|---|---|---|---|
| KG, Hargeisa | 9 | +0 | 0 | — |
| Primary, Hargeisa | 39 | +32 | 0 | — |
| Secondary, Sheikh | 22 | +38 | 0 | — |
| School | Staff resp. | Staff NPS | Parent resp. | Parent NPS |
|---|---|---|---|---|
| Primary, Asosa | 0 | — | 0 | — |
| Secondary, Homosha | 1 | +0 | 0 | — |
NPS +0 · positive · 90% avg agreement across 10 statements · 0 promoters, 1 passive, 0 detractors
Three to four sentence summary distilled from the closed and open-ended responses below.
0 promoters, 1 passive, 0 detractors
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
No promoters in this segment yet.
1 staff member (100% of those who answered) gave a score in this range.
Of the 1 staff passive who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“Shaqo iyo dadal badan”
No detractors in this segment yet.
Strongest: I understand the strategic direction of the school. (100%) · Weakest: I have meaningful opportunities to grow professionally. (0%) · Promoter vs detractor agreement by statement
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Facilities & environment (1)
Themes pulled from the open-ended “What does the school do well?” replies.
1 staff member wrote a substantive reply to this question.
Of the 1 staff member who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“Waa iskuul adufii can nidaamkiisuna adu sareeso waxbarashadiisu”
No themes yet
Themes pulled from the open-ended “What should the school improve?” replies.
No open-ended replies on this question yet.
| School | Staff resp. | Staff NPS | Parent resp. | Parent NPS |
|---|---|---|---|---|
| Primary, Asosa | 0 | — | 0 | — |
| Secondary, Homosha | 1 | +0 | 0 | — |
NPS +13 · positive · 76% avg agreement across 10 statements · 52 promoters, 87 passives, 30 detractors · promoters praise care, safety & support, detractors flag workload & operations
Three to four sentence summary distilled from the closed and open-ended responses below.
52 promoters, 87 passives, 30 detractors · promoters praise care, safety & support, detractors flag workload & operations
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
52 staff (31% of those who answered) gave a score in this range.
Of the 17 staff promoters who mentioned this, most pointed to safe & secure environment (2) and emotional support & wellbeing (1).
Of the 17 staff promoters who mentioned this, most pointed to career advancement (10) and training & courses (3).
Of the 14 staff promoters who mentioned this, most pointed to high standards / excellence (5).
Of the 12 staff promoters who mentioned this, most pointed to clean & pleasant environment (12), classrooms & buildings (2), and library, labs & technology (1).
Of the 9 staff promoters who mentioned this, most pointed to supportive colleagues (7), collaboration & teamwork (4), and sense of unity / family (2).
Of the 7 staff promoters who mentioned this, most pointed to clear vision & direction (2) and good governance & decision-making (2).
Of the 5 staff promoters who mentioned this, most pointed to clubs & activities (5).
“They offer quality education to learners and ensure safety of teachers and learners”
“It is a place to grow and advance my career. Professional growth for staffs”
“Excellent academic programs and results Professional and dedicated staff”
87 staff (51% of those who answered) gave a score in this range.
Of the 23 staff passives who mentioned this, most pointed to qualifications & competence (12), turnover / consistency (3), and parent–teacher communication (2).
Of the 14 staff passives who mentioned this, most pointed to training & courses (7) and career growth / promotion (7).
Of the 8 staff passives who mentioned this, most pointed to subject balance (3) and assessment & exams (1).
Of the 6 staff passives who mentioned this, most pointed to benefits & allowances (2) and salary delays / timing (1).
Of the 6 staff passives who mentioned this, most pointed to admin / processes (4), class size / pupil-teacher ratio (2), and working hours / overtime (1).
Of the 5 staff passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Of the 5 staff passives who mentioned this, most pointed to clarity of vision / direction (2), transparency & consultation (1), and decision speed (1).
“pharo schools helps the teachers grow professionally through different professional development programs”
“It provides various training sessions which are suitable for career development.”
“Great balance of Academics, values and you, been impressed with the staff s”
30 staff (18% of those who answered) gave a score in this range.
Of the 4 staff detractors who mentioned this, most pointed to working hours / overtime (2), workload volume (2), and class size / pupil-teacher ratio (1).
Combined with overlapping theme: Transport
Of the 2 staff detractors who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Of the 2 staff detractors who mentioned this, most pointed to fees too high (1).
Combined with overlapping theme: Sports & activities
“Long working hours with a short holiday”
“Job insecurity. No clear signs of salary increments for the last three years One year contract”
“The institution is a good one but i highly feel it doesn't have the best interest of employees at heart.”
Strongest: The school culture supports collaboration. (88%) · Weakest: I feel comfortable raising concerns without fear. (42%) · Biggest divider: I feel comfortable raising concerns without fear. (46 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Growth & professional development (50) · top sub-aspect: Career advancement
Themes pulled from the open-ended “What does the school do well?” replies.
164 staff wrote a substantive reply to this question.
Of the 50 staff who mentioned this, most pointed to career advancement (23) and training & courses (13).
Of the 37 staff who mentioned this, most pointed to safe & secure environment (6), emotional support & wellbeing (4), and caring & nurturing staff (3).
Of the 29 staff who mentioned this, most pointed to clean & pleasant environment (20), classrooms & buildings (3), and library, labs & technology (1).
Of the 23 staff who mentioned this, most pointed to high standards / excellence (12), holistic / all-round development (6), and reputation & track record (1).
Of the 19 staff who mentioned this, most pointed to sports programmes (8), clubs & activities (7), and music, arts & drama (1).
Of the 18 staff who mentioned this, most pointed to strong moral values (8), character & confidence (6), and respect & manners (3).
Of the 18 staff who mentioned this, most pointed to collaboration & teamwork (14), supportive colleagues (10), and sense of unity / family (4).
“Employee empowerment and continuous CPDs that ensure growth in members careers.”
“Helps learners discover their talents. Creates a safe and caring environment. Also the school supports teamwork and problem solving.”
“The school provides a supportive learning environment with dedicated teachers who encourage both academic achievement and personal growth.”
“One of the best things the school does is maintaining strong academic standards while also caring about students’ character development.”
“Transport is well arranged”
“It values the well being of the learners and teachers”
“Collaborative meetings to ensure equity in all the Campuses.”
Top theme: Teacher quality & consistency (38) · top sub-aspect: Qualifications & competence
Themes pulled from the open-ended “What should the school improve?” replies.
164 staff wrote a substantive reply to this question.
Of the 38 staff who mentioned this, most pointed to qualifications & competence (11), parent–teacher communication (10), and turnover / consistency (6).
Of the 36 staff who mentioned this, most pointed to feedback on child's progress (8), timely notice & updates (6), and response to concerns (3).
Of the 34 staff who mentioned this, most pointed to salary level too low (8), benefits & allowances (7), and recognition & motivation (4).
Of the 24 staff who mentioned this, most pointed to decision speed (4), transparency & consultation (2), and approachability (1).
Of the 21 staff who mentioned this, most pointed to workload volume (10), admin / processes (10), and class size / pupil-teacher ratio (6).
Of the 16 staff who mentioned this, most pointed to arts / music / clubs (1).
Of the 15 staff who mentioned this, most pointed to classroom size / overcrowding (4), sports / playground areas (2), and toilets & sanitation (1).
“Picking leaders based on merit and competence.”
“Improve communication and timely feedback between leadership, teachers, parents, and students to ensure everyone is well informed and supported”
“1. Salary increase at least yearly 2.Give off days occasionally especially on Saturdays 3.Give more than a week during school holidays in April and august”
“Decisions shouldn't be forced on our throats without our views”
“On workloads”
“Communication from different department should cascade effectively to prevent collision when asked a question by parents or Guardians especially on school activities.”
“teamwork and collaboration between the departments”
NPS +32 · solidly positive · 84% avg agreement across 7 statements · 406 promoters, 245 passives, 147 detractors · promoters praise quality & holistic education, detractors flag fees & affordability
Three to four sentence summary distilled from the closed and open-ended responses below.
406 promoters, 245 passives, 147 detractors · promoters praise quality & holistic education, detractors flag fees & affordability
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what parents wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
406 parents (51% of those who answered) gave a score in this range.
Of the 87 parent promoters who mentioned this, most pointed to high standards / excellence (48) and holistic / all-round development (4).
Of the 39 parent promoters who mentioned this, most pointed to emotional support & wellbeing (13), safe & secure environment (5), and watchful & attentive (4).
Of the 31 parent promoters who mentioned this, most pointed to strong moral values (6), respect & manners (3), and behaviour & conduct (2).
Of the 30 parent promoters who mentioned this, most pointed to clean & pleasant environment (24), classrooms & buildings (6), and library, labs & technology (1).
Of the 27 parent promoters who mentioned this, most pointed to clubs & activities (15), sports programmes (7), and music, arts & drama (1).
Of the 26 parent promoters who mentioned this, most pointed to regular updates & feedback (6) and responsive to concerns (3).
Of the 23 parent promoters who mentioned this, most pointed to career advancement (9), training & courses (2), and mentoring & coaching (2).
“The best in terms of studies, teacher to student interaction,the food provided to the students is of high standards”
“I love everything about Pharo school,my son's performance and education growth is positive ever since he joined from playgroup”
“It has helped my child to have moral values and growth academically”
245 parents (31% of those who answered) gave a score in this range.
Of the 54 parent passives who mentioned this, most pointed to qualifications & competence (11), turnover / consistency (6), and parent–teacher communication (2).
Of the 43 parent passives who mentioned this, most pointed to fees too high (25), payment terms / flexibility (6), and value for money (4).
Of the 28 parent passives who mentioned this, most pointed to assessment & exams (3), homework load (2), and pace / coverage (1).
Of the 28 parent passives who mentioned this, most pointed to arts / music / clubs (4), more sports / variety (2), and equipment & kit (1).
Of the 13 parent passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Of the 12 parent passives who mentioned this, most pointed to library, labs & technology (2), classroom size / overcrowding (1), and toilets & sanitation (1).
Of the 10 parent passives who mentioned this, most pointed to feedback on child's progress (5).
“I am yet to experience more that the school is providing for my child”
“8 because the quality of education is high.The two remaining is because the fees is a bit high for some parents to afford due to harsh economic environment”
“Because the school is well managed and performes well in exams and nurtures our children well.”
147 parents (18% of those who answered) gave a score in this range.
Of the 56 parent detractors who mentioned this, most pointed to fees too high (37), payment terms / flexibility (8), and value for money (4).
Of the 36 parent detractors who mentioned this, most pointed to parent–teacher communication (7), qualifications & competence (4), and turnover / consistency (4).
Of the 16 parent detractors who mentioned this, most pointed to homework load (5), pace / coverage (1), and subject balance (1).
Of the 14 parent detractors who mentioned this, most pointed to feedback on child's progress (3), response to concerns (3), and timely notice & updates (2).
Of the 11 parent detractors who mentioned this, most pointed to bullying & fights (1), general misbehaviour (1), and enforcement & consequences (1).
Of the 11 parent detractors who mentioned this, most pointed to arts / music / clubs (4) and equipment & kit (1).
“Expensive in comparison to better performing schools Government don't favor private schools for senior high placement.”
“Poor Communication channels for parents to air the concerns to the school or even the class teacher as a group”
“Absolutely poor communication to parents on critical matters,(homework/key dates & events), slow reconciliation of bank fee payment on students, school front desk line barely answered.”
Strongest: My child feels safe at school. (90%) · Weakest: The quality of education and experience justifies the fees paid. (69%) · Biggest divider: The quality of education and experience justifies the fees paid. (65 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 7 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Communication & engagement (113) · top sub-aspect: Regular updates & feedback
Themes pulled from the open-ended “What does the school do well?” replies.
776 parents wrote a substantive reply to this question.
Of the 113 parents who mentioned this, most pointed to regular updates & feedback (15), responsive to concerns (7), and parent engagement & meetings (1).
Of the 111 parents who mentioned this, most pointed to clubs & activities (59), sports programmes (42), and music, arts & drama (3).
Of the 85 parents who mentioned this, most pointed to strong moral values (18), character & confidence (7), and respect & manners (4).
Of the 70 parents who mentioned this, most pointed to high standards / excellence (29) and holistic / all-round development (10).
Of the 63 parents who mentioned this, most pointed to safe & secure environment (19), emotional support & wellbeing (11), and caring & nurturing staff (11).
Of the 22 parents who mentioned this, most pointed to clean & pleasant environment (15), classrooms & buildings (7), and library, labs & technology (1).
Of the 18 parents who mentioned this, most pointed to career advancement (6) and mentoring & coaching (4).
“They pass information to parents /guardians for early planning.and also they give out academic clinics to both children and parents to express well on weackness to learners and where to improve.”
“Extracurricular activities, especially clubs and trips have improved and become a part of the learning experience. Kudos.”
“-Values and disciplined -Academically -Accommodative/ good hospitality”
“Excellent in Learning, and co-curriculum activities”
“Safe student pick up & drop off”
“Keeping the babies clean i.e they don't even spill food on their uniforms And good learning environment with the teachers as well”
“The teacher focuses on care and growth of the kids academics and character in a supportive environment. Kids feels seen, valued, and encouraged to grow at their own pace.”
Top theme: Fees & affordability (141) · top sub-aspect: Fees too high
Themes pulled from the open-ended “What should the school improve?” replies.
742 parents wrote a substantive reply to this question.
Of the 141 parents who mentioned this, most pointed to fees too high (39), payment terms / flexibility (17), and value for money (6).
Of the 141 parents who mentioned this, most pointed to arts / music / clubs (30), more sports / variety (6), and equipment & kit (3).
Of the 108 parents who mentioned this, most pointed to parent–teacher communication (25), turnover / consistency (16), and qualifications & competence (14).
Of the 85 parents who mentioned this, most pointed to feedback on child's progress (13), timely notice & updates (11), and response to concerns (5).
Of the 74 parents who mentioned this, most pointed to reliability / timing (15), route coverage / access (9), and safety & vehicle condition (8).
Of the 61 parents who mentioned this, most pointed to quantity / portion size (14), quality / freshness / taste (10), and variety / menu repetition (6).
Of the 61 parents who mentioned this, most pointed to sports / playground areas (15), toilets & sanitation (11), and library, labs & technology (9).
“High turn over of teachers and moderate school fees.. It's too high compared to other institutions.”
“Clubs, some clubs are too dormant they don't teach the kids or maybe they do it selectively and leave out other kids yet we make extra payments for just that. It's so discouraging .”
“1:Avoid changing/transfering teachers 2: communication on knec and other practicals 3: syllabus coverage and more communication on CBE progress”
“Share academic reports, updated and any other information sharef via sms to both parents.”
“Transport, many a time they are pick late and also dropped late”
“Amount of food gives the kids. My child comes home very hungry.”
“A playground easily accessible to the learners where they can play during breaks for their daily physical exercise”
4 campuses · 13 grade bands represented
Composition of the responding parent body — campus split and grade distribution.
NPS by campus-grade cell
Net Promoter Score broken down by campus and grade band — surfaces pockets where sentiment runs ahead of or behind the school average.
| Playgroup | Pre-Primary | Lower Pri (1-3) | Upper Pri (4-6) | Junior Sec (7-8) | Senior Sec (9-10) | |
|---|---|---|---|---|---|---|
| Main campus | +80 n=5 | -17 n=6 | +100 n=1 | +35 n=26 | +0 n=6 | · |
| Phase 4 campus | +75 n=4 | +8 n=13 | +42 n=12 | +0 n=13 | +40 n=10 | +43 n=7 |
| Umoja campus | +0 n=1 | +55 n=11 | +17 n=6 | +45 n=11 | +100 n=1 | · |
NPS +27 · positive · 85% avg agreement across 10 statements · 14 promoters, 10 passives, 6 detractors · promoters praise facilities & environment, detractors flag teacher quality & consistency
Three to four sentence summary distilled from the closed and open-ended responses below.
14 promoters, 10 passives, 6 detractors · promoters praise facilities & environment, detractors flag teacher quality & consistency
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
14 staff (47% of those who answered) gave a score in this range.
Of the 5 staff promoters who mentioned this, most pointed to clean & pleasant environment (5).
Combined with overlapping themes: Communication & engagement · Sports & co-curricular
Of the 4 staff promoters who mentioned this, most pointed to collaboration & teamwork (4).
Combined with overlapping theme: Discipline, values & character
Of the 4 staff promoters who mentioned this, most pointed to career advancement (4) and mentoring & coaching (2).
“The environment is condusive for both the employees and students”
“Pharo school Kigali has a conducive environment and there's team work and cooperation among Pharo school Kigali team”
“It’s a place to grow professionally”
10 staff (33% of those who answered) gave a score in this range.
Of the 4 staff passives who mentioned this, most pointed to qualifications & competence (1).
Combined with overlapping themes: Facilities & infrastructure · Curriculum & academics
Of the 3 staff passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Combined with overlapping theme: Fees & affordability
“Pharo school is a good place where we can get more experience”
“The work place has become toxic as there are a lots of gossips(lies) spread by colleagues about fellow colleagues that brings tension in the working space. The salary isn't growing according to economic inflation.”
“The working conditions are okay. However, the salary scale is still below compared to the prices on the market.”
6 staff (20% of those who answered) gave a score in this range.
Of the 1 staff detractor who mentioned this, most pointed to qualifications & competence (1).
“I appreciate the opportunity to gain experience and learn from the team, though there are still some areas that could be improved.”
Strongest: My immediate leadership supports me to perform at my best. (93%) · Weakest: I feel comfortable raising concerns without fear. (73%) · Biggest divider: Leadership decisions are clear and well-communicated. (50 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Care, safety & support (10) · top sub-aspect: Safe & secure environment
Themes pulled from the open-ended “What does the school do well?” replies.
30 staff wrote a substantive reply to this question.
Of the 10 staff who mentioned this, most pointed to safe & secure environment (3), emotional support & wellbeing (1), and caring & nurturing staff (1).
Of the 9 staff who mentioned this, most pointed to collaboration & teamwork (9), supportive colleagues (3), and sense of unity / family (1).
Of the 8 staff who mentioned this, most pointed to clean & pleasant environment (5).
Of the 6 staff who mentioned this, most pointed to career advancement (5) and training & courses (1).
Of the 5 staff who mentioned this, most pointed to regular updates & feedback (2).
“To take care of the students (they secured) and their employees”
“collaboration and team work among the teachers”
“Learning environment us safe for all Learners”
“The school promotes teamwork, professionalism, and promote a positive working environment for staff.”
“Giving sincere feedback and ways to improve my performance.”
Top theme: Compensation & benefits (13) · top sub-aspect: Salary level too low
Themes pulled from the open-ended “What should the school improve?” replies.
30 staff wrote a substantive reply to this question.
Of the 13 staff who mentioned this, most pointed to salary level too low (1), benefits & allowances (1), and recognition & motivation (1).
Of the 5 staff who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Of the 3 staff who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“School expansion: The school would benefit from acquiring a larger piece of land to support future expansion and provide improved facilities for learning and development.”
“The school should make sure about the information other bring in the office and take good decisions accordingly.”
“The most important thing a school should improve is the quality of teaching and learning resources to help students learn better.Treat employes in the same way.Respect each others,reinforcement of discipline”
NPS +45 · solidly positive · 92% avg agreement across 7 statements · 60 promoters, 44 passives, 9 detractors · promoters praise care, safety & support, detractors flag communication
Three to four sentence summary distilled from the closed and open-ended responses below.
60 promoters, 44 passives, 9 detractors · promoters praise care, safety & support, detractors flag communication
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what parents wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
60 parents (53% of those who answered) gave a score in this range.
Of the 13 parent promoters who mentioned this, most pointed to safe & secure environment (6), emotional support & wellbeing (3), and caring & nurturing staff (1).
Of the 13 parent promoters who mentioned this, most pointed to high standards / excellence (4) and holistic / all-round development (2).
Of the 5 parent promoters who mentioned this, most pointed to clean & pleasant environment (5).
“Safety and responsibility”
“Good quality education”
“The learning environment and general feedback from my child. The teaching management is also very engaging and responsive when I reach out.”
44 parents (39% of those who answered) gave a score in this range.
Of the 16 parent passives who mentioned this, most pointed to qualifications & competence (4), parent–teacher communication (2), and subject-specific concerns (1).
Combined with overlapping theme: Curriculum & academics
Of the 3 parent passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Of the 3 parent passives who mentioned this, most pointed to fees too high (2).
Combined with overlapping theme: Facilities & infrastructure
“Qualified teachers, professional principles, students caring at school”
“Learner's environment, how lessons are given and teachers' communication with parents.”
“It is really good and affordable with such good facility”
9 parents (8% of those who answered) gave a score in this range.
Of the 3 parent detractors who mentioned this, most pointed to feedback on child's progress (1).
Of the 2 parent detractors who mentioned this, most pointed to fees too high (1).
Of the 2 parent detractors who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Combined with overlapping theme: Curriculum & academics
“I am new . Not in position to share concrete feedback yet”
“School fees is a bit higher”
“Comparing with other schools around we need to show some seriousness and a good balance in academics and values and curricular activities.”
Strongest: My child feels safe at school. (96%) · Weakest: The quality of education and experience justifies the fees paid. (88%) · Biggest divider: When I raise concerns, they are handled well. (52 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 7 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Communication & engagement (24) · top sub-aspect: Regular updates & feedback
Themes pulled from the open-ended “What does the school do well?” replies.
110 parents wrote a substantive reply to this question.
Of the 24 parents who mentioned this, most pointed to regular updates & feedback (6).
Of the 20 parents who mentioned this, most pointed to emotional support & wellbeing (6), safe & secure environment (5), and caring & nurturing staff (1).
Of the 13 parents who mentioned this, most pointed to strong moral values (2), respect & manners (2), and character & confidence (2).
Of the 10 parents who mentioned this, most pointed to clean & pleasant environment (9).
Of the 8 parents who mentioned this, most pointed to career advancement (4).
Of the 7 parents who mentioned this, most pointed to clubs & activities (5) and sports programmes (2).
Of the 7 parents who mentioned this, most pointed to high standards / excellence (3) and holistic / all-round development (1).
“Communication with parents and how parents are updated with school activities”
“Teaching and love”
“On my behalf you put strong values and discipline.”
“Learner's environment”
“growth mindset, and high-quality teacher development.”
“Communication and school activities such as pajama day and art days”
“There is good quality education, and our children enjoy the way the teachers relate with both the school and the students. The children feel comfortable with their teachers and are not afraid of them.”
Top theme: Sports & activities (22) · top sub-aspect: Equipment & kit
Themes pulled from the open-ended “What should the school improve?” replies.
106 parents wrote a substantive reply to this question.
Of the 22 parents who mentioned this, most pointed to equipment & kit (1) and arts / music / clubs (1).
Of the 21 parents who mentioned this, most pointed to parent–teacher communication (5), qualifications & competence (3), and turnover / consistency (3).
Of the 14 parents who mentioned this, most pointed to sports / playground areas (5), library, labs & technology (2), and classroom size / overcrowding (1).
Of the 12 parents who mentioned this, most pointed to cost of transport (3), route coverage / access (1), and reliability / timing (1).
Of the 12 parents who mentioned this, most pointed to variety / menu repetition (5), quality / freshness / taste (2), and nutrition / balanced diet (1).
Of the 11 parents who mentioned this, most pointed to feedback on child's progress (3), response to concerns (2), and timely notice & updates (1).
Of the 7 parents who mentioned this, most pointed to fees too high (3), payment terms / flexibility (2), and value for money (1).
“Maybe stronger moral values? Some stories they are told to read don't have nice messages according to me. Music and dance choices are sometimes not appropriate”
“The school should create a better balance between English and French in daily teaching and communication so that students can become confident in both languages.”
“Playground and more games outside”
“Have a school bus but at a fair cost.. put more effort in teaching french and kids be able to speak confidently”
“School should introduce more variety of food instead of keeping the same weekly menu.”
“would suggest improving activities that help children learn while enjoying school, and increasing individual follow-up for each child so they can progress bet”
“They should increase schoolfees after 2 years”
1 campus · 3 grade bands represented
Composition of the responding parent body — campus split and grade distribution.
NPS +0 · positive · 68% avg agreement across 10 statements · 4 promoters, 1 passive, 4 detractors · promoters praise facilities & environment, detractors flag communication
Three to four sentence summary distilled from the closed and open-ended responses below.
4 promoters, 1 passive, 4 detractors · promoters praise facilities & environment, detractors flag communication
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
4 staff (44% of those who answered) gave a score in this range.
Of the 2 staff promoters who mentioned this, most pointed to clean & pleasant environment (2).
Of the 1 staff promoter who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“because of the healthy environment”
“Full support given to run my duties appropriately”
1 staff member (11% of those who answered) gave a score in this range.
No open-ended reasons captured.
4 staff (44% of those who answered) gave a score in this range.
Of the 3 staff detractors who mentioned this, most pointed to feedback on child's progress (3), timely notice & updates (1), and response to concerns (1).
Combined with overlapping themes: Fees & affordability · Teacher quality & consistency · Workload & operations · Professional development · Leadership & decision-making · Facilities & infrastructure · Curriculum & academics
“My rating is mainly based on my day-to-day experience with workload and communication within the school. The expectations at times go beyond what was initially explained, which affects how manageable the role feels. T…”
Strongest: I understand the strategic direction of the school. (89%) · Weakest: I feel comfortable raising concerns without fear. (44%) · Biggest divider: My immediate leadership supports me to perform at my best. (75 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Facilities & environment (5) · top sub-aspect: Clean & pleasant environment
Themes pulled from the open-ended “What does the school do well?” replies.
9 staff wrote a substantive reply to this question.
Of the 5 staff who mentioned this, most pointed to clean & pleasant environment (4) and classrooms & buildings (1).
Of the 3 staff who mentioned this, most pointed to collaboration & teamwork (2) and supportive colleagues (1).
“creating a supportive learning environment focusing on essential skills”
“The school does well in promoting collaboration and teamwork among students”
Top theme: Communication (4) · top sub-aspect: Feedback on child's progress
Themes pulled from the open-ended “What should the school improve?” replies.
8 staff wrote a substantive reply to this question.
Of the 4 staff who mentioned this, most pointed to feedback on child's progress (3) and response to concerns (1).
Of the 3 staff who mentioned this, most pointed to turnover / consistency (3), qualifications & competence (2), and parent–teacher communication (1).
Of the 2 staff who mentioned this, most pointed to benefits & allowances (1) and recognition & motivation (1).
“The school could improve by providing more consistent and detailed feedback on students work.”
“The most important thing our school should improve is keeping the toilets clean, providing better support and help for students, and teaching young students how to keep themselves clean and practice good hygiene habits.”
“There is a need to improve how staff are supported on a practical level, especially in managing workload and daily responsibilities. Clearer communication from leadership, more consistent feedback processes, including…”
NPS +32 · solidly positive · 64% avg agreement across 10 statements · 21 promoters, 8 passives, 9 detractors · promoters praise quality & holistic education, detractors flag teacher quality & consistency
Three to four sentence summary distilled from the closed and open-ended responses below.
21 promoters, 8 passives, 9 detractors · promoters praise quality & holistic education, detractors flag teacher quality & consistency
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
21 staff (55% of those who answered) gave a score in this range.
Of the 10 staff promoters who mentioned this, most pointed to high standards / excellence (2), holistic / all-round development (1), and reputation & track record (1).
Combined with overlapping theme: Discipline, values & character
Of the 9 staff promoters who mentioned this, most pointed to clean & pleasant environment (8).
Combined with overlapping themes: Leadership & management · Sports & co-curricular · Communication & engagement
Of the 8 staff promoters who mentioned this, most pointed to safe & secure environment (2) and emotional support & wellbeing (1).
Combined with overlapping theme: Growth & professional development
“Because of the school has the best quality of education in Somaliland, and it is proven by the exams that our pupils do, they usually gets the top marks compared to other pupils from the other schools in Somaliland.”
“The environment and the capacity of the teachers”
“I appreciate the commitment of Pharo Schools to providing quality education and supporting student development.”
8 staff (21% of those who answered) gave a score in this range.
Of the 2 staff passives who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
Combined with overlapping themes: Teacher quality & consistency · Discipline & behaviour · Hygiene & cleanliness
Of the 2 staff passives who mentioned this, most pointed to admin / processes (2).
Of the 2 staff passives who mentioned this, most pointed to subject balance (1).
“I like how the school combines modern teaching methods with good values and character building.”
“I like the system of the organization”
9 staff (24% of those who answered) gave a score in this range.
Of the 5 staff detractors who mentioned this, most pointed to qualifications & competence (3) and parent–teacher communication (2).
Combined with overlapping themes: Sports & activities · Communication · Fees & affordability · Transport
Of the 3 staff detractors who mentioned this, most pointed to working hours / overtime (2), class size / pupil-teacher ratio (2), and workload volume (1).
Of the 2 staff detractors who mentioned this, most pointed to approachability (2), decision speed (1), and clarity of vision / direction (1).
Combined with overlapping themes: Compensation & benefits · Facilities & infrastructure
“My experience was average because some services are good while others still need improvement.”
“Working long hours in a highly pressured and very competitive environment is part of the experience at Pharo. Based on this, I would rate it 5 out of 10 when recommending it as a workplace to others.”
Strongest: I understand the strategic direction of the school. (74%) · Weakest: I feel comfortable raising concerns without fear. (49%) · Biggest divider: Leadership decisions are clear and well-communicated. (75 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Care, safety & support (13) · top sub-aspect: Safe & secure environment
Themes pulled from the open-ended “What does the school do well?” replies.
38 staff wrote a substantive reply to this question.
Of the 13 staff who mentioned this, most pointed to safe & secure environment (9), emotional support & wellbeing (6), and watchful & attentive (1).
Of the 10 staff who mentioned this, most pointed to respect & manners (3), character & confidence (3), and strong moral values (2).
Of the 10 staff who mentioned this, most pointed to career advancement (6) and mentoring & coaching (3).
Of the 9 staff who mentioned this, most pointed to high standards / excellence (3) and holistic / all-round development (1).
Of the 8 staff who mentioned this, most pointed to clean & pleasant environment (8) and classrooms & buildings (1).
Of the 8 staff who mentioned this, most pointed to collaboration & teamwork (4), supportive colleagues (4), and sense of unity / family (2).
Of the 5 staff who mentioned this, most pointed to regular updates & feedback (1).
“The important thing the school does is safeguarding and child safety and the overall wellbeing of the students.”
“The school helps students develop academically, morally, and socially.”
“One thing Pharo Schools does well is fostering a culture of growth, responsibility, and continuous improvement for both students and staff.”
“the school excels in cleanliness, student supervision , and academic standards.”
“conducive environment child friendly quality education”
“Team work and collaboration.”
“Our school is strong in active learning and student engagement, which makes lessons enjoyable and meaningful. We don't just teach, we involve students. We help students experience learning, not just memorize it.”
Top theme: Teacher quality & consistency (12) · top sub-aspect: Qualifications & competence
Themes pulled from the open-ended “What should the school improve?” replies.
39 staff wrote a substantive reply to this question.
Of the 12 staff who mentioned this, most pointed to qualifications & competence (3), parent–teacher communication (2), and subject-specific concerns (1).
Of the 9 staff who mentioned this, most pointed to classroom size / overcrowding (4), toilets & sanitation (1), and sports / playground areas (1).
Of the 9 staff who mentioned this, most pointed to decision speed (3), transparency & consultation (2), and approachability (2).
Of the 8 staff who mentioned this, most pointed to feedback on child's progress (4), timely notice & updates (1), and response to concerns (1).
Of the 6 staff who mentioned this, most pointed to subject balance (2) and pace / coverage (1).
“To improve our teaching skills”
“fairness collabaration to create a clear policy for evaluating and ranking employees based on their performance. teacher safety plan to refun 50% of eid bonus to return the school printers and copy mechines”
“The school should improve communication, staff support, availability of resources, and opportunities for professional development for leadership to enhance overall performance.”
“Teacher Feedback One curriculum”
“focus on islamic resources,curriculum improvement and languages.”
NPS +38 · solidly positive · 70% avg agreement across 10 statements · 12 promoters, 5 passives, 4 detractors · promoters praise care, safety & support, detractors flag leadership & decision-making
Three to four sentence summary distilled from the closed and open-ended responses below.
12 promoters, 5 passives, 4 detractors · promoters praise care, safety & support, detractors flag leadership & decision-making
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
12 staff (57% of those who answered) gave a score in this range.
Of the 6 staff promoters who mentioned this, most pointed to caring & nurturing staff (2) and safe & secure environment (1).
Combined with overlapping themes: Teamwork & culture · Sports & co-curricular · Discipline, values & character · Leadership & management
Of the 6 staff promoters who mentioned this, most pointed to high standards / excellence (4) and holistic / all-round development (2).
Combined with overlapping theme: Growth & professional development
Of the 5 staff promoters who mentioned this, most pointed to clean & pleasant environment (5) and classrooms & buildings (2).
“The management team, teachers, and staff maintain a strong connection built on mutual support rather than dictation. Their dynamic is defined by open discussion and helpful recommendations”
“The organisation consistently demonstrate professionalism, dedication, and a strong commitment to excellence.”
“The school provides a conducive working environment equipped with adequate facilities.”
5 staff (24% of those who answered) gave a score in this range.
Of the 1 staff passive who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“Good environment. Suitable to teach. Building your capacity of careers.”
4 staff (19% of those who answered) gave a score in this range.
Of the 2 staff detractors who mentioned this, most pointed to decision speed (1).
Combined with overlapping themes: Discipline & behaviour · Workload & operations
“School leadership often makes unilateral decisions even after receiving advice from team against it. Later, when the outcome is negative and harmful to students, school management then comes looking for the team to su…”
“1. Employee gossip and bully. 2. Favouritism among nationalities. 3.Management (some) work overload. 4.Lack of privacy. 5. Rise in sud…”
Strongest: I understand the strategic direction of the school. (77%) · Weakest: I feel comfortable raising concerns without fear. (59%) · Biggest divider: My immediate leadership supports me to perform at my best. (75 pp gap)
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Quality & holistic education (6) · top sub-aspect: Holistic / all-round development
Themes pulled from the open-ended “What does the school do well?” replies.
21 staff wrote a substantive reply to this question.
Of the 6 staff who mentioned this, most pointed to holistic / all-round development (2) and high standards / excellence (1).
Of the 5 staff who mentioned this, most pointed to safe & secure environment (2), caring & nurturing staff (2), and emotional support & wellbeing (1).
Of the 5 staff who mentioned this, most pointed to clean & pleasant environment (3).
“Pharo Schools provide high-quality education, combining local and international curricula, and focus on developing well-rounded students with strong critical thinking skills.”
“The school's policy regarding the creation of a safeguarding environment for all, with zero tolerance for any harm or abuse.”
“The school provides a focused and nurturing environment that effectively prepares students for IGCSE and IAL examinations.”
Top theme: Communication (5) · top sub-aspect: Timely notice & updates
Themes pulled from the open-ended “What should the school improve?” replies.
21 staff wrote a substantive reply to this question.
Of the 5 staff who mentioned this, most pointed to timely notice & updates (2) and feedback on child's progress (1).
Of the 5 staff who mentioned this, most pointed to classroom size / overcrowding (2) and library, labs & technology (2).
Of the 3 staff who mentioned this, most pointed to parent–teacher communication (1).
“Timely communication.”
“Identify books of interest beyond the standard syllabus and add them to the library to broaden students' general knowledge.”
“Capacity building of teachers”
The satisfaction survey has not yet returned any staff or parent responses for Primary, Asosa. This tab will populate automatically once data arrives in the SurveyMonkey export.
Invited: 75 staff · 1,433 parents
NPS +0 · positive · 90% avg agreement across 10 statements · 0 promoters, 1 passive, 0 detractors
Three to four sentence summary distilled from the closed and open-ended responses below.
0 promoters, 1 passive, 0 detractors
How the score sits on the 0–10 distribution, and what each segment (Promoters / Passives / Detractors) gave as their main reason.
Cards below show what staff wrote — not parents and staff combined. The companion sub-tab carries the other audience's reasons.
No promoters in this segment yet.
1 staff member (100% of those who answered) gave a score in this range.
Of the 1 staff passive who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“Shaqo iyo dadal badan”
No detractors in this segment yet.
Strongest: I understand the strategic direction of the school. (100%) · Weakest: I have meaningful opportunities to grow professionally. (0%) · Promoter vs detractor agreement by statement
All closed-ended statements: how respondents agree overall, where the experience is strongest and weakest, where promoters and detractors diverge, and which statements most move the NPS score.
One tile per statement, sorted by % agreement. The mini chart shows the full distribution from Strongly Disagree to Strongly Agree.
All 10 statements ranked by overall % agreement. Under each statement: how promoters (NPS 9–10) and detractors (NPS 0–6) compared, and the gap between them. Bar colour: green ≥ 70%, amber 50–70%, red < 50%.
Top theme: Facilities & environment (1)
Themes pulled from the open-ended “What does the school do well?” replies.
1 staff member wrote a substantive reply to this question.
Of the 1 staff member who mentioned this, most kept their replies brief, so we couldn't pin them to a specific aspect.
“Waa iskuul adufii can nidaamkiisuna adu sareeso waxbarashadiisu”
No themes yet
Themes pulled from the open-ended “What should the school improve?” replies.
No open-ended replies on this question yet.