Executive summary

  1. What is the relationship between how unhappy a guest is while they rating to how long their reviews are?
  2. What is the strategy from the management, are they focusing on happy or unhappy costumers.
  3. I also checked how the demographic affects the ratings and expectations on what 5 start experience is.

Data background

I have used TripAdvisor Hotel Reviews Dataset that was public available to learn the difference between the rating that are left by costumers. The difference between satisfied and unsatisfied guests, they rating and the length of their feedback and the managment approah to the reviews.

Data cleaning

Individual figures

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

```