Outcomes by Service Tenure
Outcomes
Service Group
N
Retention Index
Avg. Change
Retained or Improved
Big Decline (≤ -20%)
< 2 years
24
88.9%
-10.7%
29.2%
29.2%
2–5 years
7
93.0%
-6.5%
57.1%
28.6%
> 5 years
8
103.4%
-0.4%
50.0%
25.0%