A confidence interval is a way to represent uncertainty. When an experiment is repeated, it produces different outcomes each time. Instead of reporting a single estimate, we report a range of plausible values.
A data scientist might say “We are 95% confident that the true mean waiting time is between 69 and 73 minutes.”
This means if we repeated the experiment over and over, and computed the interval over and over, 95% of these intervals would contain the true mean.