Main
Yien Tseng
Healthcare analytics professional specializing in strategic planning and decision support. Delivers clear, decision-ready recommendations from complex quantitative analyses.
Education
Columbia University
M.S. in Applied Analytics
New York, United States
2023
National Yang Ming Chiao Tung University
B.A. in Management Science
Hsinchu, Taiwan
2020
Professional Experience
Analytics Developer
Cooper University Hospital
New Jersey, United States
2024
Led patient access analytics initiatives to identify process improvement opportunities, define success metrics, and develop data-informed business plans.
Conducted statistical analysis of clinical triage models to inform leadership decisions on patient routing and care-access strategy.
Authored documentation and supported adoption of analytics tools; mentored junior analysts and interns.
Built enterprise dashboards for appointment and call-center performance tracking (Power BI).
Supported the Cape Regional acquisition by developing an automated Epic training compliance report to track new employee readiness.
Developed patient engagement tracking pipelines to analyze organization-wide text-message consent trends, supporting patient access strategies and reducing no-show rates.
Analyzed hospital denials by failure point, developed process-mapping templates across the pre-authorization and billing lifecycle, and quantified financial impact to inform intervention priorities.
Enterprise Analytics Analyst
Cooper University Hospital
New Jersey, United States
2023
Developed a radiology procedure utilization dashboard to support service-line planning, demand analysis, and operational decision-making.
Conducted trend analysis on patient surveys to identify recurring service issues and inform process improvement initiatives.
Professional Experience Before 2022
Consultant
Deloitte
Taipei, Taiwan
2020 - 2021
Collaborated with international clients to understand their business needs and case requirements.
Examined client data to formulate tax strategies, advising optimal shareholding structures for enhanced tax efficiency.
Created reports using Excel and PowerPoint, translated key insights and recommendations into client-friendly reports on ROI analysis, forecasting, and optimization.
Banking Management Intern
Cathay United Bank World Trade Center
Taipei, Taiwan
2019
Conducted research on equity markets, analyzing trends and staying informed about market conditions.
Created performance reports to support portfolio performance, re-balancing assets, and investment strategies.
Marketing Analytics Intern
Azuro Republic
Taipei, Taiwan
2018 - 2019
Built automated Google Analytics dashboards to track customer engagement and product campaign KPIs.
Executed data-driven A/B tests and SEO performance analysis to optimize ad conversion rates.
Streamlined campaign data collection pipelines, reducing reporting time.